Jetstar Mastercard Frequently Asked Questions

Get the answers to the most frequently asked questions about the Jetstar Mastercard and get the most out of it every time you use the card.

As a cardholder of the Jetstar credit card, you may have some questions you need answered. Here are the most frequently asked questions about the Jetstar Mastercard and the Jetstar Platinum Mastercard.
Comparison of Jetstar Credit Cards

Jetstar credit card features


Transfer of balances

Security features

Maintenance online

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Jetstar credit card application

The program for Jetstar Dollars

What is the connection between Macquarie Bank and Jetstar?

Macquarie Bank Limited ABN 46 008 583 542 owns Card Services, which is a division of the company. It issues
both of the Jetstar credit card's and administers and provides the credit. Jetstar Airways Pty Ltd ABN 33 069 720 243 receives the redemptions of the two cards.

Image: Shutterstock

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45 Responses

  1. Default Gravatar
    ShunJanuary 26, 2018

    Hi am in Bali and my card was declined, I want to use to pay my hotel bill.

    • finder Customer Care
      JhezelynJanuary 30, 2018Staff

      Hi Shun,

      Thank you for your comment.

      There could be several reason for card declined. It may be due to being over the credit limit or not having enough funds for the transaction, but it could also be a card hold for security

      Below are few of the reasons for credit card declined.
      – card provider notices strange patterns in your spending habits
      – you’ve reached the daily spending limit
      – you have not informed your credit card provider that you’ll use your card overseas
      – exceeded your credit limit
      – offline EFTPOS machine

      Best to best to get in touch with your credit card provider first to confirm exactly why it was rejected and ask for resolution. Your provider’s contact number is listed above.

      You may refer to this page for tips on how to avoid credit card being declined.


  2. Default Gravatar
    SallyJanuary 23, 2018

    Does Jetstar MasterCard have an app for easy access to account.

    • Default Gravatar
      February 5, 2018

      Hi Sally,

      Thank you for reaching out to us.

      As of the moment, you may only access your Jetstar Mastercard online through their website. Please see my email for the Jetstar link. You will need your ‘Access Code’ and ‘Temporary Password’ if it is your first time to log-in.

      In case that you have forgotten your password, you may click on the ‘Forgot your password’ at the Jetstar Mastercard log-in page then follow the instructions provided.

      I hope this helps.

      Please do not hesitate to reach out to us again if you have additional questions.


  3. Default Gravatar
    ErinMarch 19, 2017

    Can you please tell how exchange rates are calculated and charged for international purchases.

    • finder Customer Care
      MayMarch 20, 2017Staff

      Hi Erin,

      Thank you for your inquiry.

      When you use your Jetstar MasterCard overseas, your transactions are converted from the currency of the “transaction” to the Australian dollar equivalent as at the date they are processed at rates determined by the MasterCard International card scheme. The currency conversion will either use a government-mandated exchange rate or a wholesale exchange rate, as selected by MasterCard. Please note that all transactions are listed on your statement in the currency of the “transaction” and then converted to an Australian dollar equivalent.

      As for the fees, Jetstar charges 3% of transaction value for the Foreign Currency Conversion.


  4. Default Gravatar
    BarryAugust 7, 2016

    Hi, I want to pay some new bills using BPAY VIEW ,i.e. clicking on BPAY for delivery of notices. The info that I have says to look for the BPAY View or View bills section, does Jetstar have this option for the card payment?

    Regards Barry

    • finder Customer Care
      MayAugust 7, 2016Staff

      Hi Barry,

      Thanks for your inquiry. Just to confirm, you’ve come through to we are an Australian financial comparison website and general information service, not actually Jetstar.

      I’m not quite sure if Jetstar has that option when paying via BPay. Basically, you can use Internet banking or the phone to pay through BPay. Your reference number will be the same as your account number found on your statement and your 16-digit card number (which are the same). The biller code will be 423343.


  5. Default Gravatar
    MELMay 26, 2016


    • finder Customer Care
      SharonMay 26, 2016Staff

      Hi Mel, thanks for your inquiry.

      Applications with Jetstar can take up to 10 working days. You can also enquire about your application status either through a local branch, their website or call them on 1300 150 100.

      I hope this helps,


  6. Default Gravatar
    davidSeptember 6, 2015

    going to Hawaii do I use my pin no. or signature

    • finder Customer Care
      JonathanSeptember 7, 2015Staff

      Hi David, thanks for you inquiry!

      Many merchants overseas will only accept PINs when making payments. This can be an advantage as using the security chip and PIN instead of signature gives you increased fraud protection. Generally, a signature or PIN will be required if the transaction value is over $35. If below this amount, you can use MasterCard PayPass technology that removes the need for a signature, PIN or loose change when you make a payment.

      For more information on how to use your credit card when travelling overseas please refer to this page.

      I hope this has helped.



  7. Default Gravatar
    CBAugust 24, 2015

    I have purchased a product using my Jetstar MasterCard. I wish to dispute the payment as the product is not what was described. Who do I need to contact?

    • finder Customer Care
      SallyAugust 25, 2015Staff

      Hi CB,

      Thanks for your inquiry.

      Before filing a dispute, make sure to have all of the relevant details on hand to ensure that the process goes as smoothly as possible. As Jetstar credit cards are provided through Macquarie Bank, you can notify Macquarie Bank of the issue. You have the option to speak to your provider by heading into the bank branch, contacting them via email, or calling the customer service line.

      However, if you haven’t received any results from the head office, you may wish to contact Financial Ombudsman Service (FOS), for a free dispute resolution service.
      Please refer to the link I have sent to your email for the contact details of the Macquarie Bank and FOS.

      I hope this has helped.



  8. Default Gravatar
    AnneJune 10, 2015

    How do I go about investigating a charge on my card that may be fraudulent , or just a case of my poor memory ?

    • finder Customer Care
      sally.mcmullen@hiveempire.comJune 10, 2015Staff

      Hi Anne,

      Thank you for your question.

      I would suggest contacting the Jetstar MasterCard customer service team. I will send you an email with the contact number so you can follow up your enquiry with Jetstar directly.

      I hope this has helped.



  9. Default Gravatar
    IvyApril 15, 2015

    Cannot get into my account even though I tried with my current access code

    • finder Customer Care
      ElizabethApril 15, 2015Staff

      Hi Ivy,

      Thanks for your question.

      If you’re having trouble accessing your account you’ll need to contact Jetstar directly on 1300 150 100.



  10. Default Gravatar
    MandyMarch 4, 2015

    Where can i find my access code number please

    • finder Customer Care
      JonathanMarch 5, 2015Staff

      Hi Mandy, thanks for your inquiry!

      Access codes can be requested by calling 1300 150 100.



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