Can I get an additional card for someone?

Yes, if you want to share your account with a family member, you can fill in an additional cardholder application on the Firefighters Mutual Bank website. The additional cardholder must be at least 18 years of age and you’ll be responsible for managing the account.

How can I make repayments?

You’ll find details of your repayments, including the minimum amount you need to pay and ways to pay, on your credit card statement. Repayment options include: BPAY. Make payments from your chosen bank account using the biller code 948521 and the reference number on your credit card statement. Direct transfer from Firefighters Mutual Bank. If you have an everyday account with Firefighters Mutual Bank, you can transfer payments straight to your credit card or set up automatic payments. Cheque. You can mail a cheque to the bank using the address on your credit card statement. Remember to factor in payment processing times so that your repayment is received by the due date listed on your statement.

What should I do if my card is lost or stolen?

If your card is lost, stolen or may have been compromised online, call Firefighters Mutual Bank on 1800 800 225 as soon as you can. If you’re overseas, call +61 2 9735 9225. For any concerns you have outside of office hours, call the 24/7 Visa Global Customer Assistance Service on +1 303 967 1090.