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My friend is on a pension. Her son moved for work and left his cat with her but said he’d pay for food and would transfer money. She went several times to a rediATM (the only one near her) to see if funds arrived. She was charged $2.50 each time for balance check, not even a withdrawal. Are they allowed to do this?
Hi Sally,
Thanks for getting in touch with finder.
I understand that this situation could be frustrating. There are different ways on how ATMs earn and one of them is charging withdrawal fees. If you use an ATM which isn’t a partner of your card, then it is most likely that you will be charged a fee.
It is important to take note of the name of your card and the ATMs that don’t charge any fee. You can do that by looking at our table on this page. So, for example, if your card is NAB or Macquarie cards and you use RediATM, you won’t have to pay any withdrawal or inquiry fee.
I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.
Have a wonderful day!
Cheers,
Joshua
I understand being charged a fee if withdrawing money, but seems unreasonable to be charged $2.50 for a balance check.
Hi Sally,
Thank you for getting in touch with finder.
I can understand your frustration. I suggest that every time you check your or your friend’s balance in a cash machine, make sure that they are ATM partners. When we say ATM partners, these financial institutions are partnered together so customers can use any of their ATMs free of charge. Customers are charged $2.50 even doing a balance enquiry and this fee is called “disloyalty” fee for using rival ATMs.
As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice.
I also advise you to contact your bank to verify this info for your peace of mind.
I hope this helps.
Have a great day!
Cheers,
Jeni
My son was charged an ATM operator fee of $8.00 for a withdrawal which I think is extremely excessive. Is this a rip-off or are the non-bank ATMs that charge this much?
Hi Linda, thanks for your question!
Usually, ATM operators charge fees to non-partner banks and unfortunately these fees are usually high especially when you use the independent ones. So as much as possible, you have to look for an ATM where you can withdraw funds from your own bank’s ATM or ATM alliances.
Cheers,
May
hi i am wondering if i am able to use commonwealth atm to withdraw cash from my bendigo account and will it cost me also wondering if bendigo bank Atm’s in tasmania have the cardless cash option as i have just opened an account with bendigo bank and wont have my card for up to 10 days
Hi Deborah, thanks for your inquiry!
Unfortunately Bendigo Bank does not currently have a cardless cash option. Without a card withdrawing from a Commonwealth Bank ATM would not be supported. The cost for withdrawal from a non Bendigo Bank/ Suncorp ATM from a Commonwealth Bank ATM is $2.00 .
Cheers,
Jonathan
sorry I have just asked a question and lost the possible reply..(re ATM matters for my ASB Auckland account
HI Gordon. I’ve sent something to your email. Jacob.
If I use my ASB New Zealand card for cash withdrawals in Australia. First of all is that OK and, if so, what will the cost be, if any, of a withdrawal ?
Hi Gordon. Thanks for your question. You should be able to use your New Zealand Card at Australian outlets / merchants where Visa, MasterCard or American Express are accepted. There may be a cost, usually a cash advance fee, cash advance interest rate, cross currency conversion fee, international ATM fee and local ATM operator fee ($2.00-$2.50) when you use your card to make a withdrawal from an ATM and a cross currency conversion fee and purchase rate of interest when you make a purchase. Please check with your credit card issuer and the credit contract you received when you got the card for a full list of international fees and charges. Jacob.