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4 Responses

  1. Default Gravatar
    AndrewApril 18, 2019

    As part of the new Amex points rule changes my wife has apparently lost 220,000 points – how is possible?there was apparently one letter re impact and rest in small print any ideas please thanks Andrew

    • Avatarfinder Customer Care
      NikkiApril 19, 2019Staff

      Hi Andrew,

      Thanks for reaching out to Finder! Sorry to hear about the lost 220k points. Our guide shows the new changes in point accumulation for AMEX. Regarding lost points, we don’t have any information on this but upon checking Amex’s website – when membership rewards are forfeited it means you didn’t pay the minimum amount due by the closing date of your statement billing period, Membership Rewards points may have been forfeited.

      Points must be reinstated within 12 months (6 months for Corporate Cards) of them being forfeited. There is a $35 fee for each billing period and each Card account for which you reinstate points.

      Once your Card account is current, you can reinstate forfeited points through your online account by going to the “Summary” tab, or you can chat with one of Amex’s Customer Care Professionals.

      Hope this helps!

      Best,
      Nikki

  2. Default Gravatar
    JohnFebruary 20, 2019

    If I move 50,000 Amex points to Qantas Frequent Flyer how many Qantas points will I receive?

    • Avatarfinder Customer Care
      JeniFebruary 21, 2019Staff

      Hi John,

      Thank you for getting in touch with finder.

      If 1 Amex Membership Rewards point is equivalent to 0.5 Qantas point then moving 50,000 Amex Membership Rewards points will give you 25,000 Qantas points. You may also use this page as guide on transferring your credit card rewards to your frequent flyer program.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

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