Complete guide to the Velocity Frequent Flyer Program

Earn and redeem Velocity points for flights, accommodation and rewards when you’re a member of the Velocity Frequent Flyer rewards program. Velocity credit cards feature bonus points offers, Velocity Points for every $1 dollar spent and other competitive card features.

The Velocity Frequent Flyer program is one of Australia’s most competitive airline loyalty programs and can be a great way for you to rack up rewards when you fly or spend with Virgin Australia and its partners. Similar to most airline rewards programs, you can earn points on eligible flights and purchases that can be redeemed for flights, travel rewards and a variety of products from the Velocity Rewards Store. Plus, as you earn more points, you’ll collect Status Credits to access even more exclusive benefits.
Learn how to join the Velocity Frequent Flyer program and how to get the most out of your Velocity Points and rewards below.

How to join the Velocity Frequent Flyer program

You can join the Velocity program by signing up through the Velocity website. Unlike some other programs, you won’t need to pay a joining fee when you sign up to Velocity. The application should only take 5-10 minutes to complete, and you’ll be required to submit personal details such as your full name, contact information and details of any other airline programs you belong to.

You’ll be asked to set up your password, so make sure it’s something memorable as you’ll need it to manage your account and check your Velocity Points balance in the future. Once you’ve submitted the application, you’ll receive your temporary BP card number that you can use to collect points at BP stations until you receive your card in the mail, which should arrive within a few weeks.

How to earn points with Velocity

You can earn Velocity Points on a lot more than flights. Take note of the following and see how you can earn points as you spend:

Flights with Virgin Australia and partner airlines

You can earn Velocity Points on eligible flights with Virgin Australia and 11 of its airline partners.

Virgin Australia

  • Virgin Australia and Virgin Samoa. You can earn points with Virgin Australia and Virgin Samoa when you travel on flights with a VA flight number (including codeshare services operated by airline partners). You’ll earn 5 points per $1 spent on eligible domestic fares. You can earn between 0.5 to 2.5 points on international and long-haul flights depending on your seat fare. (Please note that you’ll be unable to earn points on Reward Seat bookings.)
    Silver, Gold and Platinum members will earn additional points:

    SilverGoldPlatinum
    50% bonus points75% bonus points100% bonus points

Airline partners

As Velocity belongs to the Star Alliance, you can also earn points with a number of its partners. Please note that how much you earn will vary on the fare and class of your seat.

Partner airlinesPoints earned
Singapore AirlinesYou can earn between 0.1 and 1.6 Velocity Points per mile flown with eligible flights that start with SQ and are operated by Singapore Airlines, SilkAir or Virgin Australia.
Air New ZealandRack up 0.25 to 2 points per mile flown on flights with a NZ flight number with Air New Zealand, Air New Zealand Link and Virgin Australia.
SilkAirFly on a flight with a MI flight number with SilkAir or Singapore Airlines you can earn between 1.25 and 0.1 Velocity Points per mile.
Virgin AtlanticIf you fly with Virgin Atlantic and Virgin Australia on a VS flight, you can earn between 0.25 and 2 Velocity Points per mile. Flights branded as Little Red services will earn a flat rate of 750 Velocity Points per flight.
Virgin AmericaTravel on flights with a VX flight number and operated by Virgin America and you’ll earn between 0.5 and 1.5 Velocity Points.
Hawaiian AirlinesYou’ll earn between 0.5 and 1.5 Velocity Points when you fly on a HA flight with Hawaiian Airlines or Ohana by Hawaiian.
airberlinWhen you fly on an eligible flight with an AB flight number operated by airberlin or Virgin Australia, you could earn between 0.25 and 1.5 Velocity Points.
South African AirwaysEarn between 0.5 and 1.25 Velocity Points when you fly with South African Airways or Virgin Australia.

You can also earn Status Credits on some of these flights, although this will depend on the flight and ticket fare. Check the Velocity Frequent Flyer website to confirm whether your flight is eligible for Status Credits.

Velocity Credit cards - Earn more Velocity points

There are two main types of credit cards that allow you to earn Velocity Frequent Flyer Points on purchases.

  1. Velocity co-branded credit cards. These cards, otherwise known as direct earn cards, allow you to earn Velocity Points directly from your credit card purchases. Currently, Virgin Money, American Express and NAB are the only providers in Australia who offer direct-earn Velocity cards. Some of these cards will waive your Velocity joining fee, so this is something you’ll want to confirm if you’re not already a member. Earn bonus Velocity points with a credit card.
  2. Indirect earn credit cards. If you don’t have a Velocity co-branded credit card, you may be able to transfer your credit card rewards points to Velocity points. Some of the banks that allow you to do this include:
    BankPoints earned
    American ExpressIf you don’t have a Velocity American Express card, you can still earn Velocity Points on purchases. Ascent or Ascent Premium members can earn 1 Velocity Point per Membership Reward. If you’re a Business Ascent member, you’ll earn 3 Membership Reward points per 2 Velocity Points. You can also transfer 3 Membership Reward points for 2 Velocity Points.
    Diners Club InternationalYou can transfer 1.5 Club Rewards points for 1 Velocity Point.
    ANZ Business One VisaANZ Business One Rewards members can transfer 2.25 points for 1 Velocity Point.
    CitiCiti Signature, Prestige and CitiBusiness Gold cardholders can transfer 2 Citi Rewards points for 1 Velocity Point. If you’re a Citi Gold or Platinum cardholder, you can transfer 2.5 Citi Rewards points for 1 Velocity Point.
    Card ServicesCard Services Gold and Platinum customers can exchange 2.5 Card Services Rewards points for 1 Velocity Point.
    Bank of QueenslandPlatinum credit card holders can transfer 3 Q Rewards points for 1 Velocity Point.
    WestpacYou’ll get 1 Velocity Point for 2 Altitude points if you’re a Westpac customer.
    Commonwealth BankIf you’re a CommBank Awards or CommBank Gold Awards credit card customer, you can transfer 2.5 CommBank Award points for 1 Velocity Point. CommBank Platinum Awards and Diamond Awards customers will also receive 1 Velocity Point per 2 CommBank Award points.
    St.GeorgeYou’ll receive 1 Velocity Point per 2 Amplify Points you transfer from your St.George rewards account to your Velocity account.
    Suncorp BankYou can transfer 2.5 Suncorp Bank Rewards points for 1 Velocity Point.
    BankSA2 Amplify Points will get BankSA cardholders 1 Velocity Point.
    Bank of MelbourneBoM customers can transfer 2 Amplify Points for 1 Velocity Point.
    American Express New ZealandYou can transfer 2 Membership Reward points for 1 Velocity Point.
    ANZYou can transfer 2 ANZ Reward points for 1 Velocity Point.
    HSBCPremier or Platinum credit card customers can exchange 2 HSBC Rewards Points for 1 Velocity Point.

Comparison of credit cards that earn Velocity Points

Rates last updated September 28th, 2016.

NAB Velocity Rewards Card

10k bonus points and 0% p.a. for 15 months on purchases and balance transfers will end on 2 Oct 2016

August 9th, 2016

Virgin Australia Velocity Flyer Card - Balance Transfer Offer

Balance transfer offer has been extended until 31 October 2016.

September 26th, 2016

Virgin Australia Velocity High Flyer Card - 30k Bonus Points offer

Balance transfer offer has been extended until 31 October 2016.

September 26th, 2016

View latest updates

Jonathan Choi Jonathan
Rewards Points per $ spent (AMEX) Rewards Points per $ spent (VISA/MC) Bonus Points Annual fee
Virgin Australia Velocity Flyer Card - Balance Transfer Offer
Enjoy a 0% p.a. balance transfer offer for 18 months and also earn 2 bonus Velocity Points in the first 3 months on everyday spend.
0 0.66 $64 p.a. annual fee for the first year ($129 p.a. thereafter) Go to site More info
NAB Velocity Rewards Card
You gain both an Amex and Visa card which are linked to one single account and annual fee. Low interest rate offer on purchases and balance transfers.
1 0.5 10,000 bonus points $95 p.a. Go to site More info
American Express Velocity Platinum Card
Enjoy up to 50,000 bonus Velocity Points when you meet the minimum required spend and earn up to 3 rewards points per dollar spent. Also receive a complimentary return flight every year.
1 0 50,000 bonus points $349 p.a. Go to site More info
Virgin Australia Velocity High Flyer Card - 30k Bonus Points offer
Receive 30,000 bonus Velocity Points and earn 1 Velocity Points per $1 spent. Receive an exclusive $129 Virgin Australia Gift Voucher and two complimentary Single Entry Virgin Australia domestic Lounge passes each year.
0 1 30,000 bonus points $144 p.a. annual fee for the first year ($289 p.a. thereafter) Go to site More info
American Express Velocity Escape Card
Enjoy 7,500 bonus Velocity Points when you meet the minimum spend requirement and earn up to 2 points for every $1 you spend, together with a $0 annual fee.
1 0 7,500 bonus points $0 p.a. Go to site More info
NAB Velocity Rewards Premium Card
0% p.a. on purchases and balance transfers for 15 months and 20,000 bonus Velocity Points when you make an everyday purchase in the first 90 days of opening your account. You gain both Visa and American Express cards which are linked to one single account and annual fee.
1.5 0.5 20,000 bonus points $150 p.a. Go to site More info
Virgin Australia Velocity Flyer Card - 0% Interest Offer
Receive 0% p.a. for 12 months on purchases, 0% p.a. for 6 months balance transfers and an exclusive $129 Virgin Australia Gift Voucher every year.
0 0.66 $129 p.a. Go to site More info
American Express Velocity Business Card
A truly dedicated business rewards credit card which will allow you to earn up to Velocity Rewards points. Download all your card expenses in a format readable by Quicken, MYOB, Microsoft Excel and more, helping you simplify your quarterly BAS reporting.
1 0 $249 p.a. Go to site More info

Take your money overseas with a travel money card - Velocity Global Wallet

The Velocity membership card functions in two ways. While you can use one side to earn points, you can use the other as your Global Wallet prepaid Visa card. The Velocity Global Wallet supports up to 11 foreign currencies, five of which you can load at one time. As well as allowing you to access several supported currencies without the cost of currency conversion funds overseas, you can also earn 1 Velocity Point per $1 spent overseas and 1 Velocity Point per $2 spent in Australia. Learn more about the Velocity Global Wallet.

Fuel

If you fill up at any participating BP service station, you can earn two Velocity Points on every fuel purchase up to 150 litres and for in-store purchases up to $100 per transaction. All you have to do is swipe your Velocity membership card before you pay. If you’ve misplaced your card, you can pick up a temporary card in-store, then register and link your temporary card number to your Velocity Account within 30 days to claim the points. See how earning Velocity Points on fuel stacks up against the Qantas Frequent Flyer program

Car hire and service

If you’re going on a road trip or need to rent a car for your next trip, book with Hertz, Europcar or Thrifty and you can earn up to 3 points per $1 spent on the rental.

Book an appointment with Midas and you can earn up to 3 points per $1 spent on essential, extensive and logbook services at over 85 Midas Auto Service Expert centres across Australia. Discover how you can earn Velocity Points on car rentals here.

Hotels

The next time you book a hotel, book with one of Velocity’s partners to earn points on your reservation at over 600,000 hotels worldwide.

Velocity's partnersPoints earned
Book via AgodaBook your accommodation through Agoda and you can earn 3 Points per $1 spent.
Transfer PointsMembers of the Starwood Preferred Guest, Le Club AccorHotels, Choice Privileges, Hilton HHonors, IHG Rewards and the Golden Circle hotel rewards programs can transfer their rewards to Velocity Points.
Hotel partnersVelocity Frequent Flyers can earn the following Velocity Points on holiday stays:a) Within Australia

  • 3 points per AUD$1 spent at most domestic hotel partners
  • 2 points per USD$1 spent at hotels and resorts within the Hilton Portfolio
  • 2 points per AUD$1 spent at Travelodge
  • 1 point per AUD$1 spent at qualia

b) Outside Australia

  • 1,000 points per stay at most international hotel partners
  • 600 points per stay at selected international hotel partners
  • 2 points per USD$1 spent at hotels and resorts within the Hilton Portfolio
  • 1 point per USD$1 spent at Jumeirah Hotels & Resorts
  • Up to 35,000 points per stay at Virgin Limited Edition properties

Wine and dine

Spoil yourself with a good meal and earn points at the same time with these services.

ServicesPoints earned
OpenTableYou can earn 300 points for every honoured booking with OpenTable (formerly bookarestaurant.com). There are hundreds of restaurants to choose from, so browse the Velocity website to find your preferred restaurant and start earning points.
Babylon Restaurant and the Private Members Club at the Roof GardensIf you’re planning a holiday to London, you could get extra value out of a booking at either of these venues. Dine at Babylon Restaurant or book a VIP table/private space in The Club and you will earn 6 points per £1 spent, up to £1,000, and 1 point for every £1.50 spent thereafter.
Virgin WinesWine enthusiasts can earn 3 points per $1 spent on Virgin Wines. You can purchase these wines through the Velocity website.

Velocity e-Store

Whether you’re looking for fashion, gadgets, homewares or vouchers, you can earn 2 points per dollar spent with your choice of over 200 retailers.

Holidays and travel

Book and create a holiday package with Virgin Australia Holidays and you can earn 3 points per $1 spent on flights, accommodation, tours and activities across Australia, New Zealand, Asia, the Pacific and North America.

Lifestyle and entertainment

If you’re looking to get fit, try something new or organise a gift, earn Velocity Points along the way with these services.

ServicesPoints earned
RedBalloonWhether your loved one is a thrillseeker or professional relaxer, you’ll find the perfect gift from over 3,000 ideas on RedBalloon, earning you 2 Velocity Points per $1 spent.
Jetts FitnessAre you looking to get more active? You can earn 2 points per $1 spent on membership payments and bonus points if you visit the Jetts Fitness 24/7 gym five or more times a month.
onsport.com.auYou’ll need new activewear to go with that gym membership. You can earn 2 points per $1 spent at onsport.com.au when you add your Velocity membership number to your purchase.
Virgin MobileYou can currently earn 3 points per $1 spent on an eligible 24-month postpaid mobile phone, mobile SIM or a 12-month postpaid mobile broadband plan every month. As of February 2016, all new and existing Virgin Mobile customers who have linked their mobile and rewards accounts will earn 2 Velocity Points per $1 spent on all eligible products.
Golf2DayEnjoy a day on the green, get access to exclusive clubs and earn 2 points per dollar spent when you sign up and book your next game of golf with Golf2Day. If you’re not already a member, Velocity members can join for free with the invitation code ‘VELOCITYJOIN’.
e-RewardsYou can even earn points for sharing your opinion. Fill out a survey with e-Rewards and earn 750 bonus Velocity Points when you complete a survey within three months of enrolling.
Flight ExperienceWant to know what it’s like to fly a plane? Try the Flight Experience flight simulator and earn 2 Velocity Points per $1 spent on gift vouchers, flight simulator experiences and fear of flying courses.

Home and business services

Earn points on everyday and business expenses with these services.

ServicesPoints earned
petinsurance.com.auTake care of your feathered, fluffy or scaly friend with petinsurance.com.au and earn 3 Velocity Points per $1 spent.
ServcorpWhether you need a desk in Hong Kong or a boardroom in Melbourne, you can book workspaces with Servcorp and earn 3 Velocity Points per $1 spent.
Lumo EnergySwitch to Lumo Energy and earn 10,000 Velocity Points, plus 6 points per $1 spent on energy bills.
MyPost Digital MailboxOrganise your electronic bills and documents in one safe place with Australia Post’s MyPost Digital Mailbox. Every time you pay a bill with a value of $50 or more via your Digital Mailbox, you’ll earn $50 Velocity Points.
Virgin Money - Comprehensive Car InsuranceSave 25% and pick up 5,000 bonus Velocity Points when you purchase Virgin Car Insurance Price Saver cover online before 31 December 2016.

Family pooling and transfers

If you and your family are all Velocity Frequent Flyers, you can combine (or pool) your Velocity Points and Status Credits within the same account to maximise your points-earning ability. A family pool can consist of a total of six family members who live at the same address. Only two members can be 18 years or over and up to four members can be 17 years of age and younger. You’ll need to assign one member as the main beneficiary who will hold the points.

You can set up a family pool by logging in to "My Account" and clicking on "Family Pooling".

How you can redeem your Velocity Frequent Flyer points

Browse some of the ways you can turn your Velocity Points into rewards.

Flights

FlightsPoints redemption
Virgin AustraliaYou can use your Velocity Points to book a Reward Seat or an Any Seat with Virgin Airlines and its partners. You can do this by logging into your online account and opting to book your flights with points. How many points you’ll need will depend on the route of the flight and the seat fare you choose. You can calculate how many points you’ll need for your flight on the Velocity website.
Airline partnersYou can redeem your points for a Reward Seat on flights with Delta Air Lines, Etihad Airways, Singapore Airlines, SilkAir and selected codeshare flights operated by Virgin America. You can redeem points for a Rewards Seat with one of Virgin’s partners by contacting the customer service team on 13 18 75.
Flight Reward optionsReward Seats can be redeemed for as little as 6,900 points. These seats are subject to availability though, so you’ll need to book fast. If you can’t find the Reward Seat you want, you can select Any Seat with Virgin Australia. These seats have a higher points price but usually offer more flexibility. You can also choose Any Seat, Any Flight, which allows you to use your points with Virgin’s partners when you can’t get a flight with Virgin.

How to redeem your Velocity Points

Step 1. Log into your Velocity Rewards account and click on the redeem button in the top menu.
Step 1 in redeeming

Step 2. Choose from one of the options available in the drop-down menu.

Step 2 in redeeming

Step 3. Adjust how many points you want to spend on your item with the slider. Once you’re happy with your selection, click on the "Add to cart" button.

Step 3 in redeeming

2 points per USD$1 spent at hotels and resorts within the Hilton Portfolio
2 points per AUD$1 spent at Travelodge
1 point per AUD$1 spent at qualia

Family pooling

Family pooling allows you to combine your family’s Velocity Points within the same account to reward you with greater benefits. For example, if you’re planning a family holiday but one member doesn’t have enough points to cover their flights and you have some extra, you can pool your points together to increase the savings. A total of six family members who live at the same address can pool their points. Only two members can be 18 years or over and up to four members can be 17 years of age and younger. You’ll need to assign one member as the main beneficiary who will hold the points.

Learn more about the benefits of family pooling

Other rewards you can redeem with Velocity

Redeeming your Velocity Points on flights is a valued reward, but it’s not the only one. The Velocity Frequent Flyer program offers a wide range of products that can all be purchased by using your Velocity Points.

Flights

See more of the world for less with Velocity and use your points to fly to over 600 destinations.

FlightsPoints redemption
Virgin AustraliaTravel the world by redeeming your points to fly to over 600 destinations. When booking your flight, you’ll be able to compare costs with points needed for each flight to ensure your points are spent wisely.
Partnered airlinesIf Virgin Australia doesn’t offer the flight you’re looking for, you can fly with one of its partnered airlines. Redeem your points for a Reward Seat on flights with Delta Air Lines, Etihad Airways, Singapore Airlines, SilkAir and selected Virgin America flights.
Flight upgradesFor a little extra space and comfort, you can redeem your points and upgrade to Premium Economy or Business Class.
Points plus PayIf you don’t have enough points to cover 100% of the redemption booking, you can choose the Points plus Pay option. This will allow you to pay for a portion of the flight and use your points to cover the rest.

Velocity Rewards Store

The Velocity Rewards Store offers a range of products you can redeem for points. From camping equipment and home and outdoor products to leisure and entertainment or fashion accessories, you’ll find the perfect gift for a loved one or shop for yourself. You can also choose the Points plus Pay option if you decide to splurge and don’t have enough points to cover the entire purchase.

Car hire

Redeem your Velocity Points for car hire when you book with Europcar via CarTrawler. To be eligible, you’ll need a minimum balance of 4,000 points in your account and you can only redeem points for car hire in Australia, New Zealand, Great Britain, France, Italy, Portugal, Germany, Spain, Belgium, Austria and Switzerland. The number of points required for your journey will vary, but you do have the Points plus Pay option available.

Hotels

You can use your Velocity Points to book your next accommodation at one of the 75,000 hotels available across 180 countries. Another option is to redeem your Velocity Points for a gift voucher with selected hotel partners.

Holidays and travel

If your tight budget is making it difficult to save some extra cash for a holiday, then redeeming your Velocity Points on holiday packages may take some of the pressure off.

ServicesPoints redemption
Virgin Australia HolidaysGuided by experts from Virgin Australia Holidays, you can use your points to book your entire holiday. From your flights right down to activities, you can have your next holiday planned and paid for through your Velocity Frequent Flyer membership.
Virgin Australia loungeEnjoy the facilities in the Virgin Lounge before you fly.Redeem your points for a single entry pass or an annual membership to the Virgin Australia Lounge. Silver members may also use points for the discounted annual lounge membership offer.
CruisepilotIf an all-inclusive holiday with no hassle is your style, then you may want to redeem your points on a cruise. Compare cruise packages from leading cruise liners, including P&O, Royal Caribbean and Captain Cook before using your Velocity Points to book and sail away.
Brunel LimousinesOrganising transfers to and from the airport can now be an affordable luxury when you redeem your points to book a chauffeur-driven car through Brunel Limousines.

 Sport

ServicesPoints redemption
Golf2DayAs a Velocity member you can redeem your points for $50, $100 or $200 Golf2Day gift cards, which can be used at golf clubs across the country. You’ll also have access to private, members-only golf clubs.
onsport.com.auonsport.com.au is a leading online sports store in Australia. Redeem your points on fitness and sport apparel, products and experiences from the world’s biggest sports brands.

Points booster

If you’re looking to redeem your points but you’re a little short, you can purchase extra Velocity Points. Here are some basic requirements you need to consider before purchasing a Points Booster.

  • How many points can I purchase? Velocity Frequent Flyer Points must be purchased in blocks of 500, with a minimum of 500 points minimum and a maximum of 50,000 points per purchase.
  • Do I need to know what my Reward will be? You must nominate your intended Reward and the total number of points you require at the time of purchase.
  • How often can I purchase points? Velocity Points Booster purchases are permitted twice per calendar year, per member.
  • Can I purchase points for someone else? Purchased points may only be purchased by a member for their own use.
  • Do I need to have Points in my account? You must hold 80% of the total required points balance for the intended reward in your account at the time of the Velocity Points Booster purchase.
  • Are the points refundable? Velocity Points Booster purchases are non-refundable.

Points booster table

Family transfers

You can transfer points from your account to the account of an eligible family member, up to four times per membership year. Each transfer must be for between 5,000 and 100,000 points. You can complete the transfer either online by logging onto your Velocity account online or by calling the Membership Contact Centre. Telephone transfers will incur a $20 fee.

Velocity Frequent Flyer membership levels

As you use your Velocity Frequent Flyer membership, you will earn Status Credits, which will help you move up the membership tiers. You cannot redeem points with your Status Credits, but you will enjoy exclusive benefits for your membership level.

  • Silver. To acquire Silver membership, you will need to have accumulated 250 Status Credits and have flown two Eligible Sectors. At this level, you will enjoy privileges such as priority telephone services, seating preferences, priority check-in, access to the Virgin Lounge and 50% bonus points when you fly with Virgin Australia or selected travel partners.
  • Gold. Once your Status Credit balance reaches 500 and you have flown four Eligible Sectors, you will be automatically upgraded to Gold membership. Gold membership will reward you with the same benefits of Silver membership as well as priority boarding, ability to change flights to an earlier time on the same booking, access to global lounges, and 75% points bonus when you fly with Virgin Australia or selected travel partners.
  • Platinum. To become a member of the most elite membership tier, your Status Credit balance must be 1,000 and have flown to eight Eligible Sectors. This level will entitle you to all of the benefits offered to Silver and Gold memberships as well as access to all Virgin Lounges as well as Global Lounges, Priority seating and boarding as well as luggage allowances and 100% points bonus when you fly with Virgin Australia or selected travel partners.

Mistakes to avoid

  • Expired points. If you let your points expire, you can’t get them back. Your points will not expire as long as you are an active member, which means that you will have earned or redeemed points within a 24-month period.
  • Forgetting to quote your Frequent Flyer number. You will need to quote your Velocity Frequent Flyer number at the time you make a booking. Whether it’s for car hire, accommodation or a restaurant reservation, be sure to provide your account details.
  • Redeeming your points for the wrong reward. How you spend your Velocity Points is your decision. However, some rewards may offer high value for money than others, so shop around.
  • Your points haven’t come through to your account. To claim points, you will need to log into your account and submit a missing points claim.
  • Not logging into your account before shopping at the e-store. If you weren’t logged into your Velocity account before shopping at the e-store, you will not be allocated the points you earned.

How to manage your Velocity Frequent Flyer account

Managing your Velocity Frequent Flyer account can be done in three ways.

  • Velocity Frequent Flyer online account. By logging into your account using your membership number and password, you will have access to your account details, update your personal information, make a flight booking, find out how to submit a missing points claim, view your points balance and redeem your points.
  • Contact centre. If you would like to speak to someone directly about your membership details, you can call the Membership Contact Centre on 13 18 75.
  • Virgin Australia app. You can download the Virgin Australia app for free from iTunes or Google Play and track your Velocity Points balance and Status Credits balance, transfer your points to a family member and claim missing points.
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137 Responses to Complete guide to the Velocity Frequent Flyer Program

  1. Default Gravatar
    Grace | August 10, 2016

    So if I use my velocity card like a normal credit card for food shopping etc will that earn me points

    • Staff
      Anndy | August 10, 2016

      Hi Grace,

      Thanks for your question.

      I would like to clarify, by Velocity card, do you mean a Velocity co-branded credit card?
      If yes, then you can earn Velocity points each time you use your credit card to pay for eligible purchases.

      Cheers,
      Anndy

  2. Default Gravatar
    john | June 5, 2016

    Virgin Australia is offering Glencore employees Lounge membership at a discounted rate.

    Application form attached for those interested in the offer.
    please fwd application and cost.

    thanks

    • Staff
      Sally | June 6, 2016

      Hi John,

      Thanks for your comment.

      Just to confirm, you have come through to finder.com.au, not Velocity.

      You’ll need to get in touch with Velocity directly to follow up this enquiry.

      Cheers,

      Sally

  3. Default Gravatar
    Judith | May 2, 2016

    Email sent to say $50 sent on 30 March which I have not received Can you please look into it for me? Thank you.

    • Staff
      Sally | May 4, 2016

      Hi Judith,

      Thanks for your question.

      Just to confirm, you have come through to finder.com.au, not Velocity. As such, we’re unable to track this down for you.

      Instead, you may need to get in contact with Velocity directly on 131 875.

      I hope this has helped.

      Cheers,

      Sally

  4. Default Gravatar
    Boon | April 27, 2016

    How can I deferred the bookings already made from reward seat and redeemed from velocity points? Thanks

    • Staff
      May | April 28, 2016

      Hi Boon,

      Thanks for your question.

      You can still cancel your flight booked with your rewards seat and Velocity points. Depending which flight you booked, either domestic or international, the cancellation is subject to Velocity’s T&C:

      Domestic flight – Cancellations must be requested at least 24 hours prior to first scheduled departure and refunds are subject to a 4,500 Points or $35 charge per guest per booking.

      International flight – Cancellations must be requested at least 24 hours prior to first scheduled departure and refunds are subject to a 7,500 Points or $60 charge per guest per booking. But there is an exception: Reward Seats on itineraries to, from or via the United States:

      Bookings made at least 7 days prior to departure may be cancelled up to 24 hours after confirmation, without penalty by calling the Membership Contact Centre – which I emailed to you.

      Please note that refunds or re-credit are not permitted once travel has commenced. Guests who check-in, but do not fly will not be eligible for a refund or credit.

      I hope this has helped.

      Best,
      May

  5. Default Gravatar
    Mrs. | April 13, 2016

    Lost my virgin Australia velocity membership number and password. How do I go about to get it? Call the phone number takes a long time to speak to an operator at your end. Not helpful. Rajani

    • Staff
      Sally | April 14, 2016

      Hi Rajani,

      Thanks for your comment and we’re sorry to hear about your situation.

      Just to confirm, you have come through to finder.com.au, not Virgin’s Velocity team. As such, we’re unable to confirm your membership number and password for you.

      You might need to search your email inbox for previous emails from Velocity that might contain your membership number and then you can make a “lost password” request to reset your password.

      Otherwise, if you can’t find any documents that list your membership number, you’ll have to get in contact with Velocity via their customer service line.

      I hope this has helped.

      Cheers,

      Sally

  6. Default Gravatar
    janina | March 31, 2016

    Would like to know if there are any points on my card?

    • Staff
      Sally | April 1, 2016

      Hi Janina,

      Thanks for your question.

      You’ve come through to finder.com.au, so we’re unable to access your Velocity Frequent Flyer account and confirm your points balance.

      Instead, you’ll need to log into your online account or get in touch with Velocity directly on 131 875 to see how many points you’ve accumulated.

      I hope this has helped.

      Cheers,

      Sally

  7. Default Gravatar
    Singh | January 27, 2016

    Hi Sally
    I’ve recently joined up to the nab Virgin velocity credit card. I have made some purchases but can’t see any points yet. How long does it take for me to see the points I’ve accumulated

    Regards
    Singh

    • Staff
      Sally | January 28, 2016

      Hi Singh,

      Thanks for your question.

      The Points are usually credited to your account at the end of the statement period.

      If you still haven’t received the Points, you might want to get in contact with NAB directly to confirm when you can expect them.

      I hope this has helped.

      Cheers,

      Sally

  8. Default Gravatar
    jo | January 19, 2016

    How do i add points to my velocity frequent flyer card, I am flying to Sydney this Friday.

    • Staff
      Sally | January 20, 2016

      Hi Jo,

      Thanks for your question.

      If you’re already a Velocity Frequent Flyer, you can quote your Frequent Flyer member number while you’re booking your tickets to collect the points.

      If you haven’t done this, you can claim the points after your flight.

      One way you can do this is by submitting the information via email to retro@velocityfrequentflyer.com. You’ll need to include your member name, Velocity membership number, a copy of e-ticket and copy of boarding pass. Otherwise, you can contact the customer service team on 13 18 75 to claim the points.

      I hope this has helped.

      Cheers,

      Sally

  9. Default Gravatar
    Phil | January 16, 2016

    How long do I have to use my Velocity FF Program points? i.e. Do they expire?

    thanks

    • Staff
      Sally | January 18, 2016

      Hi Phil,

      Thanks for your question.

      Yes, Velocity points can expire. However, they’ll only expire if you haven’t earned, redeemed or transferred points to or from your account for 36 months.

      So as long as you redeem or earn points within this period, your points will remain intact.

      Please note that you can’t redeem your points once they’ve expired.

      Cheers,

      Sally.

  10. Default Gravatar
    Padraig | November 28, 2015

    When checking in on silver membership I am able to access the priority check in. If im travelling with my girlfriend who is only a red member is she also allowed to use this queue with me (and also boarding)as we will check in together.

    • Staff
      Sally | November 30, 2015

      Hello Padraig,

      Thanks for your question.

      Priority check-in is based on membership level, so your girlfriend will be unable to access the same benefits as you if she’s on a red membership and you’re on silver.

      I hope this has answered your question.

      Thanks,

      Sally

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