Flights
Earn Velocity Points on eligible flights with both Virgin Australia and its airline partners, including:
- Air Canada
- Alitalia
- All Nippon Airways (ANA)
- Capital Airlines
- Delta Air Lines
- Etihad Airways
- Hainan Airlines
- Hawaiian Airlines
- Hong Kong Airlines
- Silk Air
- Singapore Airlines
- South African Airways
- Tianjin Airlines
- Virgin Atlantic
what is my velocity membership number
Hi Gerard,
Your Velocity Frequent Flyer membership number will be on the welcome email once you have registered. If you’ve lost your membership details, the Velocity website has a Forgot Membership Form you can submit. I hope this helps.
My points are about to expire. I have a flight booked for the end of next month, after the date my points are due to expire. Will my points still expire even though I have made a booking?
Hi Rob,
Yes, you need to keep your account active by earning or using points during the specified time period, so if this flight falls beyond the expiration date, you’re likely to lose them.
Can you use some of your points to redeem something small from the Velocity store such as a gift care, or earn points with a partner such as by purchasing fuel with 7/Eleven? Taking action like this is likely to be counted as “activity” and will help you avoid losing all of your points.
Hope this helps!
How do I find out how many points I have ?
Hi Susan,
To see how many points you have, log into your Velocity Frequent Flyer account here.
Hope that helps,
Stephanie
I have 501,000 reward miles and trying to understand how long I have toi use them ie, What is expiry date on them noting 500K came in Nov 2018
Hi Npp,
Thanks for your question! Accumulated Velocity frequent flyer points will not expire as long as you are an active member, which means that you will have earned or redeemed points within a 24-month period. Given that your 500k points came in Nov. 2018, you’ll have until Nov. 2020 to redeem them. You can download the Virgin Australia app for free from iTunes or Google Play and track your Velocity Points balance and Status Credits balance, transfer your points to a family member and claim missing points. By logging into your account using your membership number and password, you will have access to your account details, update your personal information, make a flight booking, find out how to submit missing points claim, view your points balance and redeem your points. If you would like to speak to someone directly about your membership details, you can call the Membership Contact Centre.
Hope this helps!
Kind regards,
Nikki
I would like to find out if I am able to use my Velocity points to book a flight for someone else?
Hi Illona,
Thank you for getting in touch with Finder.
Velocity points be used by the member for their own use. You may transfer your points to your eligible family member so they can use that to book for their own flight.
I hope this helps.
Thank you and have a wonderful day!
Cheers,
Jeni