Velocity Frequent Flyer: Ultimate guide to Virgin’s points program

Make the most of your Velocity Frequent Flyer membership. Earn and redeem points for flights, accommodation and rewards.

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With more than 10 million members, Virgin Australia's Velocity Frequent Flyer program is one of Australia's largest airline programs. You can earn points when flying with Virgin Australia or its partners and when making eligible purchases, including those made with a Velocity rewards credit card.

As you collect more points, you'll earn Status Credits to access even more exclusive benefits.

Redeeming your Velocity points can get you much more than just a seat on a Virgin Australia plane. You can also cash in your points for (or earn for free if you have a high enough status) things such as:

  • Flights with Virgin Australia's partner airlines including Delta, Etihad and Singapore Airlines (Note: This is temporarily paused due to COVID-19)
  • Items in the Velocity Rewards Store, including kitchen appliances, mobile phones and electronics
  • Car hire, holidays, accommodation and more elements to your trips than just flights
  • Airport perks like lounge access and complimentary checked baggage allowance

How do you become a Velocity Frequent Flyer member?

You can become a member for free through the Velocity website in just a few minutes. You'll need to provide a few personal details, but no credit card details.

There are no age restrictions on who can join, but if you're younger than 18, you'll need a legal guardian's consent to join.

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How you can earn Velocity Frequent Flyer points

Flights

Earn Velocity Points on eligible flights with both Virgin Australia and its airline partners, including:

Note: To earn benefits, you'll now need to book partner flights via the partner websites. Due to COVID-19, there is a temporary pause on booking partner airline flights through Virgin Australia directly.

Credit cards

You can collect Velocity Points with per dollar spent or get bonus points if offered by your card's provider and you meet the required criteria. The criteria changes depending on the card, but may include a minimum spend in the first few months of getting the card.

There is a range of reward credit cards that allow you to earn Velocity points for your everyday spending. There are two main options to consider:

  • Velocity co-branded credit cards. Earn Velocity Points directly from your credit card purchases. Currently, Virgin Money, American Express and NAB are the only providers in Australia who offer direct-earn Velocity cards. Some of these cards will waive your Velocity joining fee, so this is something you'll want to confirm if you're not already a member. Earn bonus Velocity points with a credit card.
  • Indirect earn credit cards. If you don't have a Velocity co-branded credit card, you may be able to transfer your credit card rewards points to Velocity points.

Compare Velocity credit cards

Cars

Whether driving, parking, filling up or servicing a car, you can collect Velocity Points - as long as you know where to go.
  • Fuel: You can earn 2 Velocity Points on every BP fuel purchase up to 150 litres, and for in-store purchases up to $100 per transaction. All you have to do is swipe your Velocity membership card before you pay. If you've misplaced your card, you can pick up a temporary card in-store, then register and link your temporary card number to your Velocity Account within 30 days to claim the points.
  • Car hire: Book with Hertz, Europcar or Thrifty and you can earn up to 3 points per $1 (up to 800 points) spent on the rental. You can also earn bonus points if you're a Silver, Gold or Platinum member.
  • Car servicing: Book an appointment with Midas and you can earn up to 2 points per $1 spent on essential, extensive and logbook services at over 85 Midas Auto Service Expert centres across Australia.
  • Parking: Earn 5 Velocity Points per $1 with Wilson Parking. Just visit the its website, enter your desired car park location and booking details, select Velocity under "Award Program" and enter your Velocity frequent flyer number.

Hotels and holidays

You can book just about every element of your travels to earn Velocity Points. Other than cars and flights, you can also earn points on your accommodation.
  • Book with Velocity hotels: Book your accommodation through Velocity's hotels booking platform (powered by Kaligo) to earn 3 points per $1 spent at over 465,000 properties worldwide. Plus, save up to 40% off hotels worldwide.
  • Transfer points from other programs: Members of the Starwood Preferred Guest, Le Club AccorHotels, Choice Privileges, Hilton Honors, IHG Rewards and the Golden Circle hotel rewards programs can transfer their rewards to Velocity Points.
  • Book a Virgin Australia Holiday: Book and create a holiday package with Virgin Australia Holidays and you can earn 3 points per $1 spent on flights, accommodation, tours and activities across Australia, New Zealand, Asia, the Pacific and North America.

Compare Velocity Frequent Flyer credit cards

Name Product Bonus points Rewards program Rewards points per $ spent Purchase rate Annual fee
Virgin Australia Velocity Flyer Card - Bonus Points Offer
100,000
Velocity Frequent Flyer
0.66
20.74% p.a.
$64 annual fee for the first year ($129 p.a. thereafter)
Get up to 100,000 bonus Velocity Points on eligible spending. Plus, a reduced first-year annual fee and a yearly $129 Virgin Australia Gift Voucher.
Virgin Australia Velocity Flyer Card - Balance Transfer Offer
N/A
Velocity Frequent Flyer
0.66
20.74% p.a.
$0 annual fee for the first year ($129 p.a. thereafter)
Get 0% p.a. on balance transfers for 28 months (with no BT fee). Plus, $0 annual fee in the first year.
American Express Velocity Platinum Card
120,000
Velocity Frequent Flyer
1.25
20.74% p.a.
$375
120,000 bonus Velocity Points & 120 Velocity Status Credits when you spend $4,500 in the first 3 months.
American Express Velocity Escape Card
10,000
Velocity Frequent Flyer
0.75
20.74% p.a.
$0
Get 10,000 bonus Velocity Points when you spend $750 in the first 3 months, 0.75 points on your everyday purchases, uncapped, and a $0 annual fee for the life of the card.
American Express Velocity Business Card
75,000
Velocity Frequent Flyer
1
0% p.a.
$249
ABN holders w/ $75,000 revenue. Receive 75,000 bonus Velocity Points when you spend $3,000 in the first 2 months.
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Compare up to 4 providers

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How much are Velocity points worth?

We found Velocity Frequent Flyer points can be valued at more than $10 per 1,000. However, your points value changes depending on what you're cashing them in for.

You'll usually get the most out of your points by exchanging them for flights rather than physical items from the Velocity shop.

We compared a few flights and a few products to see where we would get the most value. Our findings showed the longer the flight, the more worthwhile it was to use your points. A Perth-Brisbane flight is worth almost double the value of a Melbourne-Sydney flight.

RewardPoints neededReward value in dollarsValue per 1,000 points
Flight between Melbourne and Sydney8,500 points + $28.44$79$5.94
Flight between Adelaide and Gold Coast11,800 + $38.34$165$10.90
Flight between Perth and Brisbane17,800 + $36.34$275$13.40
$100 Westfield Gift Card21,800$100$4.58
Dyson Supersonic Hair Dryer96,900$549 RRP$5.66

Learn more about getting the most value from your points.

How many Velocity points do I need for a free flight?

You can get a free Virgin Australia flight with as little as 7,800 points, plus applicable taxes. This is the starting fare for short-haul flights between cities Sydney and Gold Coast or Melbourne and Adelaide.

Redemption flights are calculated by distance in miles, so the longer your flight, the more points you'll need to redeem.

Examples of Velocity Points needed for free flights in Australia

DestinationPoints required for a one-way flight
Alice Springs11,800
Brisbane11,800
CairnsNot available
Darwin17,800
Gold Coast11,800
Melbourne7,800
Perth17,800
Sydney11,800
DestinationPoints required for a one-way flight
Alice Springs17,800
Adelaide11,800
Cairns11,800
Darwin17,800
Gold CoastNot available
Melbourne11,800
Perth17,800
Sydney7,800
DestinationPoints required for a one-way flight
Adelaide7,800
Alice SpringsNot available
Brisbane11,800
Cairns17,800
Darwin17,800
Gold Coast11,800
Perth17,800
Sydney7,800
DestinationPoints required for a one-way flight
Adelaide17,800
Alice Springs17,800
Brisbane17,800
CairnsNot available
Darwin17,800
Gold Coast17,800
Melbourne17,800
Sydney17,800
DestinationPoints required for a one-way flight
Adelaide11,800
Alice SpringsNot available
Brisbane7,800
Cairns17,800
Darwin17,800
Gold Coast7,800
Melbourne7,800
Perth17,800
Virgin AustraliaVirgin Australia

Up to 50% off domestic flights

Ends

Virgin AustraliaVirgin Australia

Australia-wide flights from $59 each way

Ends

Virgin AustraliaVirgin Australia

International flights from $505 return

Ends

Can you use Velocity Frequent Flyer points to upgrade to business class?

Platinum status members receive a complimentary upgrade on up to 4 flights per year.

Don't fret; there is good news for those who haven't reached that stage yet. You can use your points to pay for the upgrade or bid for one.

  • UpgradeMe Points: You can upgrade from economy to business class on most domestic routes with as low as 4,900 points on Freedom Fares or 10,000 points on Getaway and Elevate Fares. The number of points does increase based on the length of your flight.
  • UpgradeMe Premium Bid: If your flight is eligible, you can nominate an amount you're willing to pay for an upgrade. You'll be notified as late as 3 hours before your flight if you've received the upgrade.

Can you buy extra Velocity points?

Yes. You can purchase extra Velocity Frequent Flyer points from as low as $23.40 per 1,000 points.

You'll need to buy them in increments of 1,000 and can buy up to 250,000 per year. The more points you buy, the lower the per-point price will be.

Read our in-depth guide to buying Velocity points.

How do Velocity's status credits and status tiers work?

Velocity Frequent Flyer status tiers determine the benefits that come with your membership. You earn more points for flights and other activities as you reach a higher status. You'll also gain access to benefits with Virgin Australia and other Velocity partners, like lounge invitations.

Unlike some other frequent flyer programs, this includes the ability to use points to upgrade international long-haul flights, which you can only do as a Gold or Platinum Velocity member.

Membership status is determined by the number of eligible sectors you fly in, the status credits you earn from flights and your spending at Flybuys partners. Some credit card sign-up offers also give bonus status credits if you meet certain criteria.

To maintain a higher status, you need to earn a set number of status credits and fly in a set number of eligible sectors within a 12-month period.

There are 4 Velocity Frequent Flyer membership levels:

Velocity Card - red tier

Red Velocity status

You'll get the following benefits with your Red status:

  • Seating preferences. Store your seating preferences for allocation on eligible flights.
  • Advance seating. Select a seat at the time of your booking, after booking or at check-in.
  • Use your points to upgrade on domestic and international short-haul flights. Available on domestic or international short-haul flights with Virgin Australia and Virgin Samoa.
  • Access to Premium Valet service. Brisbane and Melbourne airports offer Velocity members Premium Valet services for a fee.
  • Family pooling. You can choose to pool points and status credits with family members in 1 account to redeem rewards or reach a higher membership level faster.
  • Membership card and Global Wallet. Get a membership card that also doubles as a prepaid, multi-currency Visa debit card. Known as the Velocity Global Wallet, this card can hold up to 11 currencies. It also earns Velocity points per dollar spent.
  • Member-only promotions. Access exclusive deals and sales with Virgin Australia and other program partners.

You'll earn Velocity points at the standard rate for flights and partner activity at the entry-level Red status. To maintain this status you'll need:

  • Number of status credits required: None
  • Number of eligible sectors to fly: None

Velocity Card - silver tier

Silver Velocity status

You'll get the following perks as a Silver member, in addition to all the benefits of Red members:

  • Bonus points. Earn 50% more points with Virgin Australia, select partner airlines and other partners like Hertz, Europcar and Thrifty.
  • Priority phone service. Skip the queue when you make an inquiry or manage your bookings by phone.
  • Priority waitlist. Get priority over Red members if you're waitlisted for a flight.
  • Priority international check-in. Access priority check-in for international flights with Virgin Australia.
  • Virgin Australia lounge passes. Get 2 single-entry passes to the Virgin Australia lounge, plus discounted annual membership.
  • Extra baggage allowance. Receive additional checked baggage allowance with Virgin Australia and selected international airline partners.
  • Status benefits with airline partners. Enjoy similar status benefits with select international partners, including Delta, Etihad Airways and Singapore Airlines.
  • Membership pause for parental leave. Pause your membership and expiry for 6 months when you're expecting a new baby or adopting a child.
  • Personalised baggage tags. Receive a personalised Silver status bag tag.

You'll earn 50% more Velocity points than the standard rate for flights and select partner activity with your Silver status. To maintain this status you'll need:

  • Number of status credits required: 250
  • Number of eligible sectors to fly: 2
Velocity Card - gold tier

Gold Velocity status

You'll get the following perks as a Gold member, in addition to all the benefits of Red and Silver members:

  • Point bonus. You earn 75% more points than a Red member.
  • International long-haul flight upgrades with points. Use your points for upgrades on Virgin Australia flights to Los Angeles and Abu Dhabi.
  • Priority boarding. Board Virgin Australia flights at any time using the priority or business class lane.
  • Premium lounge entry. Access premium entry services at select airports if you're travelling carry-on only.
  • Premium Sydney valet. Access to a premium valet in Sydney, Melbourne and Brisbane.
  • Melbourne lounge premium exit. Use a dedicated security service and get fast-track access to gates 1-10 if you're in the lounge.
  • Priority screening. Access separate security screening lanes for domestic flights at select airports.
  • Fly ahead: Access earlier flights to your destination on select domestic fares.
  • Priority baggage. Your checked baggage will be prioritised on arrival carousels.
  • Complimentary hotel partner membership. Get the equivalent membership level with either IHG Rewards Club or Hilton Honors.
  • Complimentary car hire partner membership. Get the equivalent membership level with Europcar Privilege Program or Hertz Gold Plus Rewards.
  • Global lounges. Access more than 150 partner airline lounges worldwide.
  • Guaranteed economy reward seat. Redeemable for families of up to 4 when travelling on a domestic Virgin Australia flight.

You'll earn 75% more Velocity points than the standard rate for flights and select partner activity with your Gold status. To maintain this status you'll need:

  • Number of status credits required: 500
  • Number of eligible sectors to fly: 4

Velocity Card - platinum tier

Platinum Velocity status

You'll get the following perks as a Platinum member, in addition to all the benefits of Red, Silver and Gold members:

  • Point bonus. Earn double the points compared to the base rates.
  • Complimentary upgrades. Get 4 upgrades per year on select domestic and short-haul flights.
  • Priority economy seat purchase. Buy up to 2 "sold out" economy seats (full "Y" fare) on Virgin flights.
  • Companion Gold or Platinum membership. Get a companion Gold membership if you earn 500 extra status credits, or Platinum if you earn an extra 1,000.

You'll earn double the Velocity points compared to the standard rate for flights and select partner activity with your Platinum status. To maintain this status you'll need:

  • Number of status credits required: 1,000
  • Number of eligible sectors to fly: 8

Can you transfer Velocity Frequent Flyer points?

Yes! You can transfer some credit card, hotel and supermarket points to your Velocity account.

Transferring credit card points to Velocity points

BankPoints earned
American ExpressAscent or Ascent Premium members can earn 1 Velocity Point per 2 Membership Rewards. If you're a Business Ascent member, you'll earn 3 Membership Reward points per 2 Velocity Points. You can also transfer 3 Membership Reward points for 2 Velocity Points. You'll need a minimum of 2,000 points per transfer.
Diners Club InternationalYou can transfer 1.5 points for 1 Velocity Point.
ANZ Business RewardsANZ Business Rewards members can transfer 2 points for 1 Velocity Point.
CitiCiti Premier and Prestige cardholders can transfer 2 Citi Rewards points for 1 Velocity Point. If you're a Citi Rewards, Citi Gold or Citi Classic cardholder, you can transfer 2.5 Citi Rewards points for 1 Velocity Point. You'll need a minimum of 2,000 Citi reward points per transfer.
Card ServicesCard Services Gold and Platinum customers can exchange 2.5 Card Services Rewards points for 1 Velocity Point.
Bank of QueenslandPlatinum credit card holders can transfer 3 Q Rewards points for 1 Velocity Point.
WestpacYou'll get 1 Velocity Point for 3 Altitude points if you're a Westpac customer. You'll need a minimum transfer of 3,000 points with additional increments in multiples of 600 Altitude Points.
Commonwealth BankIf you're a CommBank Awards credit card customer, you can transfer 2 CommBank Award points for 1 Velocity Point.
St. GeorgeYou'll receive 1 Velocity Point per 2 Amplify Points you transfer from your St. George rewards account to your Velocity account.
Suncorp BankYou can transfer 2 Suncorp Credit Card Rewards Points for 1 Velocity Point.
Bank SA2 Amplify Points will get BankSA cardholders 1 Velocity Point.
Bank of MelbourneBoM customers can transfer 2 Amplify Points for 1 Velocity Point.
American Express New ZealandYou can transfer 2 Membership Reward points for 1 Velocity Point.
ANZYou can transfer 2 ANZ Reward points for 1 Velocity Point.
HSBCPremier or Platinum credit card customers can exchange 2 HSBC Rewards Points for 1 Velocity Point.

Transferring hotel points to Velocity points

Hotel loyalty programExchange rateTransfer limits
ALL - Accor Live Limitless1 ALL Point = 1 Velocity PointA minimum of 4,000 ALL Reward points is required to convert to Velocity.
Marriott Bonvoy3 Marriott Bonvoy Points = 1 Velocity PointA minimum transfer of 4,000 Le Club AccorHotels Points per transaction.
Choice Privileges2,000 Choice Privilegs Points = 800 Velocity PointsThe minimum transfer amount is 2,000 Choice Privileges points per conversion.
Hilton Honors10,000 Honors = 1,500 Velocity PointsA minimum of 10,000 Hilton Honors points is required to convert to Velocity.
IHG Rewards club10,000 IHG Rewards Club = 2,000 Velocity PointsA minimum of 10,000 IHG Rewards Club points applies.
Shangri-La Golden Circle1 Golden Circle Award = 1 Velocity PointA minimum transfer amount of 2,500 GC Award Points, with subsequent 500 point increments.

Transferring supermarket points to Velocity points

Velocity members can transfer Flybuys points at a rate of 2 Flybuys points for every 1 frequent flyer point.

If you're loyal to Woolworths' Everyday Rewards program, those points can be transferred to a Qantas Frequent Flyer account.

What to watch for when earning Velocity points

Airline loyalty vs lowest prices. You'll need to fly almost exclusively with Virgin or its partners to get the most out of your membership, which can mean paying more compared to other airlines for your fares.

Points expire. Earn or redeem points within a 24-month period to prevent your points from disappearing.

Get the most value from your redemptions. Some rewards, such as international flights, may offer higher value for money than others, so shop around and learn how to calculate the value of your points compared to the reward.

Wait for a sale before booking. Virgin occasionally offers flight sales with deals for bonus points or status credits. This can help you get to the next status tier or your next redemption quicker.

Look for credit card sign-up bonuses. Points-earning cards often come with a sign-up bonus if you meet a minimum-spend condition. If you're looking for a quick way to earn points and are in need of a new card, consider one with a higher bonus.

Do Velocity points expire?

Yes. Your points will expire after 24 months without earning or redeeming points. If it's getting close to that point, consider booking a flight or redeeming some points on a small purchase to extend their life.

Does Velocity offer family points pooling?

Yes. You can pool points together into 1 account for up to 6 people. You can have a maximum of 2 adults and 4 children under 18 living at the same address in 1 account.

There does need to be a nominated "beneficiary" who can then redeem the rewards for flights or higher membership levels.

If you're a Gold or Platinum member set up with family pooling, you can also take advantage of these benefits:

  • Gold: Guaranteed economy reward seats for an annual family trip and family-friendly lounge access
  • Platinum: Companion memberships for another person once you've reached the status credits threshold

How can I claim missing Velocity Frequent Flyer points?

If you didn't add your Velocity membership number to your flight booking, you can manage your booking online to include it. If you're travelling with an airline partner, you'll need to call that airline directly and ask to add your Velocity membership number to your booking.

Allow 14 days for your points to hit your account after travelling. If they haven't appeared, you can submit a missing points claim in your Velocity account.

If you're claiming points after the flight, you can claim them online within 6 months of travel. These claims can take 7 days to process for Virgin Australia flights or 4 to 6 weeks for partner airlines.

Learn more about Velocity and other frequent flyer programs

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168 Responses

    Default Gravatar
    npp8@hotmail.comAugust 12, 2019

    I have 501,000 reward miles and trying to understand how long I have toi use them ie, What is expiry date on them noting 500K came in Nov 2018

      Default Gravatar
      NikkiAugust 13, 2019

      Hi Npp,

      Thanks for your question! Accumulated Velocity frequent flyer points will not expire as long as you are an active member, which means that you will have earned or redeemed points within a 24-month period. Given that your 500k points came in Nov. 2018, you’ll have until Nov. 2020 to redeem them. You can download the Virgin Australia app for free from iTunes or Google Play and track your Velocity Points balance and Status Credits balance, transfer your points to a family member and claim missing points. By logging into your account using your membership number and password, you will have access to your account details, update your personal information, make a flight booking, find out how to submit missing points claim, view your points balance and redeem your points. If you would like to speak to someone directly about your membership details, you can call the Membership Contact Centre.

      Hope this helps!

      Kind regards,
      Nikki

    Default Gravatar
    IllonaMay 17, 2019

    I would like to find out if I am able to use my Velocity points to book a flight for someone else?

      Avatarfinder Customer Care
      JeniMay 18, 2019Staff

      Hi Illona,

      Thank you for getting in touch with Finder.

      Velocity points be used by the member for their own use. You may transfer your points to your eligible family member so they can use that to book for their own flight.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

    Default Gravatar
    DonnaMarch 18, 2019

    When will points show up on my Velocity account after booking flights?

      Avatarfinder Customer Care
      JeniMarch 19, 2019Staff

      Hi Donna,

      Thank you for getting in touch with Finder.

      Velocity points earned on eligible flights can take up to 14 days, after your flight, to show up on your account. If you still don’t see points for a flight after this time, you can make a claim within 6 months of the travel date, or 30 days prior to joining the Velocity program.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

    Default Gravatar
    rozJanuary 8, 2019

    I forgot to add my velocity number to my recent trip to Perth and am at a loss as to how to add now
    help would be much appreciated. cheers Roz

      Avatarfinder Customer Care
      JohnJanuary 9, 2019Staff

      Hi Roz,

      Thank you for reaching out to Finder.

      You may refer to our guide on how to claim missing frequent flyer points. This guide will give you step-by-step instructions on what you need to do. Hope this helps!

      Cheers,
      Reggie

    Default Gravatar
    BrendanDecember 7, 2018

    I am trying to add my Velocity number to some flights made for me, but I can’t seem to add them. I Can’t see the option to add them in Manage my booking. Am I able to add them at the airport

      Avatarfinder Customer Care
      JhezDecember 13, 2018Staff

      Hello Brendan,

      Thank you for your comment.

      I am sorry to hear about you not being able to add your Velocity Number to your bookings. You can add your Velocity membership number to your Virgin Australia booking online before you take off. Just simply visit Virgin Australia website, enter your details into the ‘My Bookings’ tab on the left-hand side and select ‘Manage’ to retrieve your booking and add your Velocity membership number.

      Provided the flight is eligible to earn Points, Velocity Points will be automatically allocated to the nominated Velocity Account once the flight has been flown.

      If you are travelling with one of the airline partners, you may please call your booking agent or the airline directly to assist you with adding your Velocity membership number to your booking. Once your membership number has been added you will automatically earn Velocity Points for eligible travel.

      Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.

      Regards,
      Jhezelyn

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