Singapore Airlines taking off

Singapore Airlines KrisFlyer Frequent Flyer Program Guide

Earn reward points on flights and credit card purchases to redeem for flights, upgrades and travel deals with Singapore Airlines' KrisFlyer program.

Singapore Airlines began services in 1972, flying regional routes from Singapore. After Singapore left the Federation of Malaysia in 1966 the airline rapidly grew and added many international routes, becoming a household name for those flying. Singapore Airlines has established many of the features of air travel we now take for granted.

  • They were the first to introduce a choice of meals and free drinks and headsets in Economy Class.
  • They introduced the first in-flight satellite phone in 1991.
  • They were the first to offer audio and video services on demand in all classes.

In 1999, as a way for loyal Singapore Airlines flyers to receive rewards for continued service the KrisFlyer program was started .


What is the KrisFlyer program and how does work?

KrisFlyer is Singapore Airline’s frequent flyer program. It works much the same way as any other frequent flyer program. This means you earn KrisFlyer miles for flying, using a linked credit card or by paying for services from KrisFlyer partners. Partners are diverse and could mean you earn miles for hotel stays at a wide range of hotel chains, car rental companies, telecommunications, cruise holidays and other partners are available.

Once you earn enough miles you’ll be able to spend these for rewards including free flights and upgraded fares.

It should be noted that KrisFlyer has no frequent flyer store where you can redeem miles for items and gift cards. If you’d like to redeem your points for these kinds of rewards there are programs which allow you to do this, although be warned that exchanging rewards points for these items doesn’t always constitute the best value.

Membership tiers

Like most frequent flyer programs, KrisFlyer has a set of membership status tiers you can climb the more you fly.

To climb from one tier to the next you need to have enough Elite miles, which are separate from your regular account, and once you reach the next level you need to have enough Elite miles to keep you there each year.

Elite miles are earned for flying, and you’ll earn more depending on the distance travelled and fare type.

There’s the KrisFlyer Silver and Gold tiers, as well as the PPS Club and Solitaire PPS club for those who travel frequently on business or first class.

What are the benefits of a higher status level?

Just like on the ground, a higher status nets you some impressive benefits when you fly. Below are what you can expect.

  • Earn bonus KrisFlyer miles for each status level you are.
  • Star Alliance silver or gold status, depending on what status level you are, which gives you benefits across the partner airlines.
  • Priority reservation waitlist, which means you'll be given priority if you're waitlisted for a flight on a Singapore Airlines, SilkAir or Star Alliance partner.
  • Priority airport standby, where you're given priority if you need to take a flight on short notice for Singapore Airlines, SilkAir, Star Alliance partner or Virgin Atlantic.
  • Waived or reduced KrisFlyer service fees
  • Increased check-in baggage allowance
  • Priority boarding
  • Lounge access

How do I earn KrisFlyer frequent flyer miles?

KrisFlyer miles are earned in a number of ways including flying with Singapore Airlines and partnered airlines, credit cards and hotel partners:

Flying on an eligible Singapore Airlines or SilkAir flight.

Most Singapore Airlines and SilkAir flights are eligible to earn miles except for Economy Class flights with a G booking class. The amount of points you earn will depend on your booking class and the distance travelled.

To receive your miles you’ll need to quote your KrisFlyer number at the time of reserving your flight, present your card upon check-in (or if checking in online login to singaporeair.com with your KrisFlyer member number and PIN).

Flying on an eligible flight on a partner carrier.

  • Star Alliance

    The strength of a frequent flyer program lies in the partners you’re able to earn points with when flying. Singapore Airlines is part of the Star Alliance, which includes partner airlines such as Lufthansa, US Airways, Air Canada, Thai Airways and Air New Zealand to name a few.

Star alliance airlines

  • Other partners

    Singapore Airlines have also made deals with airlines outside of the Star Alliance. These include Air India, Virgin America, Virgin Atlantic and of note to us, Virgin Australia.

Star alliance airlines

Credit cards

If you're not actually a flyer who travels frequently, one of the easiest ways to earn points is through a KrisFlyer-linked credit card. These cards will allow you to earn miles per dollar spent. Some credit cards have their own rewards program in place which earns points. Many of these cards will allow you to swap your rewards points for KrisFlyer miles. Check out our guide for more information on what cards allow you to do this.

Which Australian banks can transfer rewards points for Singapore Krisflyer Miles?

  • American Express. 1:1 transfer ratio from American Express reward points to KrisFlyer miles, minimum transfer amount of 5,000 points.
  • ANZ. Convert 6,000 reward points for 3,000 KrisFlyer points, starting with a minimum of 6,000 points, and then move forward in multiples of 3,000.
  • Citi. Get 1 KrisFlyer mile for every 1.5 Citi Reward points. You can transfer points in multiples of 15,000 rewards points.
  • HSBC. Allows you to transfer a minimum of 5,000 points, for which you’ll get 2,500 Krisflyer miles. The maximum amount you can transfer in a single transaction is 10,000 points for 5,000 miles.
  • St.George. Transfer 1 KrisFlyer mile for every 2 Amplify Points converted, with a minimum conversion of 3,000 Amplify Points.
  • Suncorp. Transfer a minimum of 10,000 Suncorp rewards points and get 5,000 KrisFlyer points.
  • Velocity. Transfer 1.35 Velocity Points to 1.00 KrisFlyer Miles with a minimum of 5,000 points per transfer.
  • WestpacTransfer 3,000 Altitude points for 1,200 KrisFlyer Miles. A minimum of 3,000 points are required pre-redemption and can only be processed in multiples of 500 points.

Compare Singapore Airlines KrisFlyer Program Credit Cards

Rates last updated August 20th, 2017
Name Product Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee Product Description
ANZ Rewards Platinum
18.79% p.a.
$0 p.a. annual fee for the first year ($95 p.a. thereafter)
Receive 50,000 bonus Reward Points when you spend $2,500 within the first 3 months from card approval.
ANZ Frequent Flyer Black
19.99% p.a.
$0 p.a. annual fee for the first year ($425 p.a. thereafter)
Receive 75,000 bonus Qantas Points when you apply online, are approved and spend $2,500 on eligible purchases in the first 3 months.
ANZ Frequent Flyer Platinum
19.99% p.a.
$0 p.a. annual fee for the first year ($295 p.a. thereafter)
Get 50,000 bonus Qantas Points when you apply online, are approved and spend $2,500 on eligible purchases within the first 3 months.
ANZ Frequent Flyer
19.99% p.a.
$0 p.a. annual fee for the first year ($95 p.a. thereafter)
Get 25,000 bonus Qantas Points when you apply online, are approved and spend $2,500 on eligible purchases within the first 3 months.
American Express Platinum Card
$1,200 p.a.
Receive an annual $300 Platinum Travel Credit, membership to an elite tier of partner programs and access to more than 1,000 VIP lounges.
American Express Platinum Edge Credit Card
20.74% p.a.
0% p.a. for 12 months with 1% balance transfer fee
$195 p.a.
Receive a $200 Travel Credit every year and complimentary domestic and international travel insurance.
Citi Prestige Card
20.99% p.a.
0% p.a. for 6 months
$700 p.a.
Earn from 1 Point per $1 spent on selected purchases and enjoy unlimited airport lounge access with a complimentary Priority Pass.
St.George Vertigo Platinum
12.74% p.a.
0% p.a. for 20 months
$99 p.a.
Offers complimentary travel insurance, complimentary purchase insurance and access to a 24/7 personal concierge service.
Citi Rewards Platinum Credit Card
20.99% p.a.
0% p.a. for 24 months with 1.5% balance transfer fee
$49 p.a. annual fee for the first year ($149 p.a. thereafter)
Earn Reward Points per $1 spent as part of the Citi Rewards Program, plus receive complimentary international travel insurance.

Compare up to 4 providers

Hotel partners

KrisFlyer miles can be earned when staying at a range of hotel chains. Some of these include:

  • Accor hotels - Convert 4,000 Le club Accorhotels points to 2,000 KrisFlyer miles.
  • Hilton worldwide - 1 KrisFlyer is earned per US dollar spent.
  • InterContinental Hotels Group - 500 KrisFlyer miles for every qualifying stay.

There are also partnerships in place with Hyatt Hotels and Resorts, Jumeirah Hotels and Resorts, Marriott International, Shangri-La Hotels and Resorts and Starwood Hotels and Resorts to name but a few.

KrisFlyer Spree

Earn KrisFlyer points through the KrisFlyer exclusive online shopping portal, with over 2,000 leading global and local online shops to choose from. The online catalogue will typically express KF miles earned per $10 USD spent in the store. Miles earned through KrisFlyer Spree will be credited directly to your KrisFlyer account.

Other partners

KrisFlyer has partnerships with car rental companies including Avis, Europcar, HERTZ and Sixt. These will see you earn points when renting cars with qualifying rates and at participating locations.

There are also a number of telecommunications and cruise holiday deals, although most of these are offered on services in Singapore or Hong Kong.

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What rewards can I redeem with KrisFlyer frequent flyer points?

The points redemption offers available to KrisFlyer members are slightly more restrictive than the programs offered by the Qantas or Virgin programs, although you do receive a 15% discount on the miles required for a reward if you redeem them online.

Free flights

Points can be redeemed for a free awards flight with Singapore Airlines, SilkAir and the 31 partner airlines listed above.

As is the case with many frequent flyer programs, you'll need to pay taxes, fuel surcharges and fees in addition to the miles required for the flight.

Upgraded fares

If flying in style is more your thing then you can use your miles to upgrade your fare from Economy to Business Class on a Singapore Airlines or SilkAir flight. Most partner airlines in the Star Alliance will also allow you to do this.

Use cash and miles to earn rewards

If you're short of the points you need for a reward you can use cash to pay for the difference. You need to have at least 50% of the points needed to be able to use this feature, and each 1,000 KrisFlyer miles will cost you $40 USD.

Nominate family members for rewards redemption

Being a KrisFlyer member entitles you to nominate up to five family members who can redeem your points to get free flights. They don't need to be KrisFlyer members.

There are some restrictions for those under 17 years of age. If you plan to redeem your points online for a child under 12 years of age you or a nominated family member over 18 must be travelling with them on the same flight.

A KrisFlyer member under 17 also can't redeem their miles online for the travel of their family nominees if they themselves are not travelling.

Learn about earning more Singapore Airlines Krisflyer Points

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How does the program compare to others?

The KrisFlyer program offers basically all of the features other frequent flyer programs do, with the exception of a store where you can redeem points for items - although many frequent flyers agree this isn't a wise use of miles anyway. Nevertheless, there are a number of ways you can compare the KrisFlyer program to offerings from other airlines.

Points expiry

Each KrisFlyer mile has a life of three years, unless they're earned in a contest (then they'll only last one year). You can extend the life of these miles by six months for a fee, or for one year if you are a KrisFlyer Elite Silver member or higher.

Under the Qantas Frequent Flyer program your points don't expire as long as your account is active every 18 months, which means you earn at least one point or spend at least one point within this time frame.

The Virgin Velocity program has a similar expiry policy but lengthens the time your account can be inactive for 36 months.

As you can see, if you plan to hold onto your points for a long time, the KrisFlyer program may not be the one for you.

Status comparison

To earn silver membership in the KrisFlyer program you'll need to earn 25,000 KrisFlyer Elite miles in 12 months on any class of Singapore Airlines, SilkAir, Virgin Atlantic or Star Alliance airline.

In the Qantas program you'll need to earn 300 Status Credits and fly a minimum of four eligible flights to reach Silver status, and you'll need to earn 250 Status Credits every 12 months to remain there.

In the Velocity program you'll need 250 Status Credits and will need to have flown two eligible sectors to qualify for Silver membership. For every 12 month period after that you'll need to earn 200 credit each year and fly two eligible sectors.

Let's compare the amount of Status Credits earned on a one-way, full-fare economy class flight from Sydney to Los Angeles.

Status Credits earned

Status credits needed for silver membership

Other requirements

Annual requirements to maintain silver level

Virgin Velocity

100

250

Two eligible sectors

Earn 200 Status Credits and fly two eligible sectors

Qantas Frequent Flyer

90

300

Four eligible Qantas, QantasLink or Jetstar flights

Earn 250 credits per 12 month period and four eligible flights

Singapore Airlines KrisFlyer

8763

25,000

None

Earn 25,000 Elite miles

Status Benefits

Now let's compare some of the benefits of silver membership across the three programs.

Singapore KrisFlyer

Qantas Frequent Flyer

Virgin Velocity

Points bonus?

25% bonus on eligible flights

50% bonus

Up to 50% bonus (25% bonus for Etihad flights)

Priority reservation waitlist?

Yes

Yes

Yes

Alliance membership?

Yes, silver Star Alliance membership

Yes, oneworld Ruby status

No

Priority phone service?

No

Yes

Yes

Preferential seating?

No

Yes, you can select and store seating preferences, and select your seat at the time of booking or check-in for free.

Ability to set a preference, and ability to select a seat from the reserved zone of your cabin. Preferential access to Qantas Award seats.

Extra baggage allowance?

No

Varied allowances for short haul flights, one extra piece when flying to USA on Virgin Australia, and 10kg extra for other international long haul flights with Virgin Australia (Excludes Singapore Airlines codeshare)

9kg of extra baggage for domestic flights, an extra piece for international flights.

Faster check in?

No

International priority check in

International priority check in

Lounge access?

No

Yes, one free pass to the Qantas Club

Yes, two free passes to the Virgin Australia Lounges

As you can see, the KrisFlyer Silver Membership misses out on a lot of the benefits which come with the other programs. It should be noted that the KrisFlyer Gold membership introduces many of the features missing from the Silver, such as priority check in, lounge access and more, but when compared to the additional features offered by Qantas and especially Virgin gold status levels, this again comes up short.

Awards flights and upgraded fares- The KrisFlyer program allows you to redeem points for both free awards flights and also to upgrade your fares. Comparing the amounts of points needed for flights is beyond the scope of this article, and will depend on the distance of the trip and other factors.

Comparing member satisfaction - A quick perusal of the leading frequent flyer discussion boards online will show plenty of anecdotal evidence supporting the friendly and reliable KrisFlyer service staff. Singapore Airlines itself is a highly-rated carrier, so it's not hard to see why their frequent flyer program is similarly lauded.

This anecdotal evidence also shows that KrisFlyer is easier to climb status levels, nets you better value when redeeming points, has better flight availability and similar fuel surcharges to the Qantas program.

Pros & Cons of the KrisFlyer Frequent Flyer Program

Pros

  • Easier to climb status levels than Qantas program
  • Reported higher customer satisfaction
  • Reported Better flight availability

Cons

  • KrisFlyer Silver and Gold don't offer the same perks as similar programs
  • Each point expires after three years
  • Variety of Australian credit cards which direct-earn KrisFlyer miles is very limited
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Frequently asked questions about the Singapore Airlines KrisFlyer program

No, flights paid for using KrisFlyer miles will not earn miles.

Yes.

This depends on what fare you're travelling on. Singapore Airlines and SilkAir fares designated with a 'G' class are ineligible.

No, it's free.

No. Membership to the Singapore Airlines KrisFlyer program is open to residents of all countries. 

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415 Responses

  1. Default Gravatar
    miriamAugust 4, 2017

    where and how can i claim my points for goods and not flights as my points are to expire and i will not be flying.

    • Staff
      ArnoldAugust 5, 2017Staff

      Hi Miriam,

      Thanks for your inquiry.

      If you belong to a frequent flyer program, you will usually have your choice of flights, travel packages, merchandise, gift cards and more when it comes time to redeem them. This smorgasbord of choice can make it tricky when deciding how to use your points and some options offer more value than others.
      To take some of the guesswork out of it, use this guide for the tips you need to compare your options, avoid common mistakes and get the most out of your hard-earned frequent flyer points with some of Australia’s most popular airline loyalty programs.

      Hope this information helped.

      Cheers,
      Arnold

  2. Default Gravatar
    PeterJuly 27, 2017

    Does my wife have to join or can her miles be credited to my account, when I open one to claim miles from Australia to Europe & return recently.

    • Staff
      RenchJuly 27, 2017Staff

      Hi Peter,

      Thank you for your inquiry.

      Being a KrisFlyer member entitles you to nominate up to five family members who can redeem your points to get free flights. They don’t need to be KrisFlyer members.

      There are some restrictions for those under 17 years of age. If you plan to redeem your points online for a child under 12 years of age you or a nominated family member over 18 must be traveling with them on the same flight.

      A KrisFlyer member under 17 also can’t redeem their miles online for the travel of their family nominees if they themselves are not traveling.

      For further inquiries, you may contact Singapore Airlines directly.

      Cheers,
      Rench

  3. Default Gravatar
    karmuJuly 10, 2017

    We bought Singapore air tickets through an internet site “just tickets” and joined the Kris Flyer program. Will we get the miles from that trip?

    • Staff
      LiezlJuly 10, 2017Staff

      Hi Karmu,

      Thanks for your question.

      Yes, you will get miles for that flight provided it is not an Economy Class flights with a G booking class. You can even redeem miles for those flights taken up to six months before the date of your enrolment. Simply log in to your KrisFlyer account and provide your full name, flight numbers and destinations.

      I hope this has helped.

      Kind regards,
      Liezl

  4. Default Gravatar
    LachlanJuly 3, 2017

    Is Virgin Australia part of Star Alliance?

    • Staff
      DanielleJuly 4, 2017Staff

      Hi Lachlan,

      Thank you for contacting finder. We are a comparison website and general information service, we’re more than happy to offer general advice.

      Two of Star Alliance members – Air New Zealand and Singapore Airlines – are partners with Virgin Australia, which provides Virgin passengers the chance to earn points with those airlines rather than Virgin’s own Velocity program.

      I hope this helps.

      Cheers,
      Danielle

  5. Default Gravatar
    MarkMay 30, 2017

    I believe I signed up to be a member of the Kris frequent Flyer program many years ago but do not have the number anymore – cam you do a search and let me know my number – can you tell me email I need to write to obtain this information ??

    • Staff
      JonathanMay 30, 2017Staff

      Hi Mark!

      You can get in touch with them airline company directly, to retrieve your information.

      Hope this clarifies.

      Cheers,
      Jonathan

  6. Default Gravatar
    RobMay 22, 2017

    If I transfer points from Velocity to KrisFlyer would that be counted to move up to Silver or Gold on Krisflyer? How many points are required at each level?

    • Staff
      HaroldMay 23, 2017Staff

      Hi Rob,

      Thank you for your inquiry.

      You can check the available option/s on this page as well as the helpful related information.

      I hope this information has helped.

      Cheers,
      Harold

  7. Default Gravatar
    ValerieMay 17, 2017

    My husband and myself have been Krisflyer members since 2008. We fly to Europe with Singapore Airlines at least once per year. Our travel office should have entered our membership nos. into all bookings, and we assumed this was done. However they did not and as it appeared that we had not booked flights for some time our membership was cancelled this year. Can we be reinstated or must we rejoin?

    • Staff
      AnndyMay 17, 2017Staff

      Hi Valerie,

      If you KrisFlyer account has expired, you can register again as a new member.

      Cheers,
      Anndy

  8. Default Gravatar
    MargaretMay 14, 2017

    My friend and I want to fly together to Singapore Business class using our points. Her points are KrisFlyer and mine are Qantas Frequent Flyer. On which airline can we fly together and both use our points?

    • Staff
      MayMay 14, 2017Staff

      Hi Margaret,

      Thank you for your inquiry.

      Unfortunately, since Qantas and Singapore Airlines are not partners, you cannot use your Qantas points to redeem for flight tickets with Singapore Airlines and also your friend’s KrisFlyer points/miles cannot be redeemed for flights with Qantas. Basically, frequent flyers points can only be redeemed for flight tickets with another airline if it happens to be a ‘partner airline’ of your chosen flight provider.

      For your further information, the partner airlines of Qantas are listed on this page, while for Singapore Airlines are outlined above under “Flying on an eligible flight on a partner carrier” section above.

      Cheers,
      May

  9. Default Gravatar
    KayMay 11, 2017

    I am considering joining but would like to know what a g ticket means? How do I know if my ticket is a “g”.

    • Staff
      ArnoldMay 11, 2017Staff

      Hi Kay,

      Thanks for your inquiry.

      A G ticket generally means economy class flights categorized as a G booking class. The G class tickets won’t be eligible to earn miles. I would suggest directly contacting the airline for clarification regarding this matter.

      Hope this information helped.

      Cheers,
      Arnold

  10. Default Gravatar
    PApril 21, 2017

    If I have quantas and virgin frequent flyer points can I get access to lounge when flying with singapore airlines? If so how many do I need

    • Staff
      AnndyApril 24, 2017Staff

      Hi Pauline,

      Thanks for your question.

      Unfortunately, Qantas and Velocity points will not give you access to the KrisFlyer Gold Lounge at Singapore Changi Airport and SilverKris Lounges worldwide. You can access these lounges if you have KrisFlyer Gold membership status.

      If you have Qantas points, you may be able to gain access to Qantas Airport Lounges. You can check our guide here.

      If you are looking to use your Velocity points to access Virgin Australia Airport Lounges, you can check this page for our guide.

      Cheers,
      Anndy

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