flybuys Rewards Program Guide

How to earn flybuys points on everyday purchases and redeem them for flights, shopping discounts, gift cards and many other rewards.

With over 10 million cardholders across the country, flybuys is Australia’s largest loyalty program. It’s owned by Wesfarmers (the parent company of Coles, Kmart and Target, among others) and allows members to earn and redeem points for spending in a range of categories including grocery shopping, general retail, travel, petrol, insurance and banking. You can use this guide to discover how you can earn flybuys points on everyday spending and what you can redeem them for.

What's in this guide?

What is flybuys and how does it work?

This shopping loyalty program offers you points for your everyday spending. It's free to sign up and once you have, you'll be issued with a membership card that you can scan at the checkout or type in when you're shopping online.

Then you can earn flybuys points for every dollar you spend with Coles, Liquorland, Kmart and Target (just to name a few). Once you've accumulated 2,000 points, you can redeem them for $10 off your shop at the Coles checkout. You can also exchange your flybuys points for Velocity Frequent Flyer Points, flights, accommodation and other travel rewards via flybuys Travel, as well as products from the flybuys online store.

How to join flybuys

Anyone over the age of 16 can join the flybuys program for free. Membership forms are available at the checkout or customer service desk in many Coles supermarkets. You can also sign up online by following the steps below:

  1. Go to the flybuys website at www.flybuys.com.au.
  2. Click the “Join” button on the top right-hand side of the homepage.
  3. Provide your personal details and other general information about yourself. flybuys will then send an email with a confirmation code.
  4. Follow the prompts to confirm your membership and activate your card.

Regardless of whether you register online or in-store, you’ll initially get a temporary card to scan when you shop with program partners. Your official, plastic flybuys card should arrive in the mail within 10 business days.

How to earn flybuys points

The flybuys program has a wide range of partners in categories including shopping, credit cards and banking, travel, insurance and lifestyle, which we outline in detail below. The way you earn points varies depending on whether you’re shopping in person or online.

Earning flybuys in-store at Coles and with other partnered retailers

If you’re shopping at Coles supermarket, Kmart, Target, First Choice Liquor or at any other brick-and-mortar retail partner, you’ll need to scan your flybuys card at the checkout before you make your payment. With most of these partnered retailers, you'll earn 1 flybuys points per $1 spent. However, you'll earn 3 flybuys points per $1 spent with Adidas and 1 point per $2 spent at Coles Express petrol stations.

You can check out our comprehensive list of all of the places you can earn flybuys points to compare your options.

Earning flybuys online

You can earn flybuys for shopping online with a program partner by logging into your flybuys account, selecting the partner and following the prompts to make your purchases. Some partners, may allow you to enter your flybuys number before you make a payment. You can also earn 1 flybuys point per $2 spent at eBay when you link your flybuys and eBay account.

Earning flybuys points with a credit card or debit card

Using a flybuys credit card provides you with additional points when you shop with program partners and also allows you to earn flybuys points on most other everyday spending. Currently, there is a range of Coles credit cards offer flybuys points for your everyday spending. If you have a Diners Club card, you can also transfer Diners Club points to your flybuys account at a rate of 1:1.

Compare credit cards that earn flybuys points

Earn flybuys on insurance and other essentials

flybuys has several insurance and essential service partners that offer points for different spending and activities.

  • AGL. You can earn between 0.5 and 1 flybuys point for every dollar spent on AGL household gas and/or electricity bills by linking your flybuys and AGL accounts.
  • ahm. While listed as a flybuys partner, there are currently no offers from ahm. Previously, ahm has offered flybuys members bonus points for signing up for health insurance with them.
  • Coles Insurance. Coles provides car insurance, home insurance and landlord insurance options that allow you to earn one extra point per dollar spent at Coles supermarkets. So, for example, if you had a comprehensive car insurance policy from Coles Insurance, you would be able to earn two flybuys points per dollar spent on your Coles supermarket spending (compared to one point per dollar spent without the insurance policy).
  • Kleenheat. WA residents connected to the WA gas pipeline can earn one point per dollar spent on Kleenheat natural gas plans. Plus, if you switch from another provider, you can earn 10,000 bonus points upfront.
  • Medibank. Link your Medibank health cover membership with flybuys and you can earn three points per dollar spent on fresh fruit and vegetables at Coles. If you have an eligible activity-tracking device (e.g. a Fitbit) you’ll also collect 10 flybuys points per 10,000 steps.

Earn flybuys points on travel bookings

flybuys has its own online travel booking service, flybuys Travel, that allows you to earn and redeem flybuys points for flights, accommodation, car hire and travel packages. When you’re logged in and make a booking on the flybuys Travel website, you’ll earn one flybuys point per dollar spent. If you’re a member of a frequent flyer or hotel loyalty program, it’s also possible to earn points by providing your relevant membership number on your flybuys Travel booking. In addition to flybuys Travel, there are a number of travel and transport-related program partners you can earn points with directly.

  • Budget. This car hire company allows you to earn three flybuys points per dollar spent on base rental charges within Australia.
  • Kmart Tyre & Auto Service. Earn one point per dollar spent on car servicing, tyres, brakes, suspension, batteries and mechanical repairs.

Lifestyle

flybuys has a growing range of lifestyle partners, particularly partners focused on health and fitness. You can earn flybuys points with the following companies:

  • Fitbit. You can earn 10 flybuys points per dollar spent on any Fitbit Wireless Activity Tracker. Note that you must buy your Fitbit online at flybuys.com.au/fitbitstore and you must enter your flybuys card number at the time of purchase.
  • Garmin. If you have a Garmin activity-tracking device, you can link it to your Medibank and flybuys accounts to earn 10 points per 10,000 steps. Occasionally, Garmin may also offer other benefits for flybuys members, such as bonus points or discounts.
  • Goodlife. Earn two points per dollar spent on your gym membership with Goodlife.
  • OPSM. This optometrist and eyewear company offers one point per dollar spent in store on frames, glasses, contact lenses and tints when you present your flybuys card at the time of purchase.
  • Weight Watchers. Earn one point per dollar spent on a weight-loss plan from Weight Watchers. You can also get 5,000 bonus points for signing up to an online coaching or group coaching plan before 30 June 2017.

I forgot to swipe my flybuys card. Can I earn points on previous purchases?

If you’re a flybuys member and you’ve forgotten your card or details, it’s possible to get the relevant points added to your account. For example, if you’ve shopped at Coles, you can return to the same store within seven days of making a purchase, provide your receipt and flybuys card and a customer service representative will add the points to your account. For other partners, call the flybuys service centre on 13 1116 Monday to Friday 9am-7pm AEST. Please note limitations apply.

How to redeem flybuys points

The flybuys rewards program offers a wide range of ways to use your points, with redemptions starting from 2,000 points. Follow the steps below to make a redemption:

  1. Log in to your account at flybuys.com.au.
  2. Click on “Rewards” and browse the different options.
  3. Select the reward that you want and follow the prompts to make your redemption.

Some rewards, such as flybuys Travel redemptions or movie ticket vouchers, allow you to use a combination of points and cash. Known as Points + Pay, this option gives you the flexibility to make redemptions when you want, but minimum point amounts still apply. Below, we’ve outlined the key categories for flybuys rewards.

Money off your shop

If you’re interested in getting cashback, flybuys offers two different options:

  • Money off your shop. You can redeem flybuys for cash off your shop at program partners including Coles, Kmart, Liquorland, First Choice Liquor and Target. In terms of point value, this reward has one of the highest rates, with 2,000 points equalling $10 worth of flybuys Dollars (or 1 point equalling 0.5 cents).
  • Gift cards. flybuys offers a wide range of gift cards for everything from shopping to entertainment and dining. Most of these redemptions start from 10,000 flybuys points for a $50 gift card.

Travel

You can use flybuys points for a variety of travel rewards, including the following:

  • Day cruises and travel experiences. Use your points to book day cruises and entry passes for other travel experiences. For example, Cruise Tasmania’s Heritage Morning Cruise costs 49,400 points, while an adult pass to SEA LIFE Sydney Aquarium costs 6,800 points.
  • flybuys Travel. You can use points or a combination of points and cash to pay for flights, accommodation, transport or packages booked through flybuys travel. Redemptions start from 2,000 flybuys points and are available in increments of 200 points thereafter, with a dollar value of 0.5 cents per point.
  • Velocity frequent flyer points. The flybuys and Velocity partnership allows you to transfer flybuys points to the Velocity Frequent Flyer program, with 2,000 flybuys equalling 870 Velocity points. To transfer flybuys to Velocity, you need to link your accounts via the flybuys website. This also allows you to earn Velocity Status Credits for spending at Coles, First Choice Liquor and Liquorland, which can help you achieve a higher membership level in the frequent flyer program.
  • Budget car rental. You can use flybuys points to hire a car through Budget, with redemptions starting from 16,400 points for a one-day Holden Spark or similar (Group A) car hire in Australia.

Entertainment and experiences

You can use flybuys points for the following entertainment and experience rewards:

  • Movie tickets. flybuys offers movie voucher rewards for both HOYTS and Village Cinemas, including Gold Class options. Redemptions in this category start from 4,800 for a HOYTS National e-Cinevoucher (Mon-Thu) for two adults.
  • Theme parks. You can use flybuys points to get passes for Dreamworld, Sea World, Wet’n’Wild or Warner Bros. Movie World. Redemptions start from 10,000 for a one-day child ticket to Dreamworld, with Points + Pay available from 4,000 points.
  • Food and dining experiences. Some of the food and dining rewards include Good Food restaurant gift cards, restaurant and cruise buffet breakfast vouchers, De Bortoli or Black Swan wine tasting and dining experiences, and high tea bookings.

Merchandise

The flybuys rewards store has a wide variety of merchandise you can purchase with your points or a combination of points and cash. We’ve highlighted some examples of redemptions in key categories below:

  • Fashion and accessories. Options include jewellery and watches from popular brands such as Swarovski, sunglasses from Maui Jim, and wallets or bags from brands such as Fossil and MANZONI.
  • Home and garden. This category includes items such as baby monitors, toys, kitchen utensils, bathroom scales and lawn mowers.
  • Technology. You can use flybuys to get a new phone, computer, tablet, headphones, speakers and many other items, with brands including Apple, Panasonic, Xbox and Samsung.
  • Travel accessories. Options include suitcases, travel bags and even luggage-tracking devices.
  • Wine and spirits. You can redeem your flybuys points for wine bundles or a bottle of spirits, with redemptions from as little as 4,500 points for half a dozen bottles of wine. Alternatively, you could use your flybuys points to get cash off wine, spirits or other alcohol at First Choice Liquor or Liquorland by redeeming flybuys Dollars.

Key program details to consider

Here are the important details to keep in mind when looking at the flybuys rewards program:

  • Point expiry. flybuys points don’t expire as long as you collect or redeem them at least once a year. If you don’t earn or redeem any points on your account for a period of 12 consecutive months, then your points will automatically expire and your membership may be terminated.
  • Eligible purchases. While most purchases with a program partner will earn flybuys points, there could be specific exclusions. For example, you won’t earn flybuys points at Coles for gift cards, iTunes cards, charitable donations or smoking/tobacco products.
  • Account management. You can manage your account online via the flybuys website. Alternatively, you can call the customer service team on 13 11 16.
  • Redemption value. In general, most rewards offer a dollar value that ranges from 0.4 cents to 0.5 cents per point, but it depends on what you choose to redeem.
  • Additional cardholders. You can add a cardholder to your flybuys account. This allows you to pool your rewards and benefits with a partner or family member/s.

The flybuys program is free to join and offers you benefits when you purchase from program partners. Membership offers the most value when you regularly spend with partners such as Coles, First Choice Liquor, Kmart, Liquorland, Target and flybuys Travel. If you don’t frequently spend money with these program partners, it may be worth considering other loyalty or frequent flyer reward programs to find one that’s more convenient for you.

Compare Velocity points credit cards

You can transfer flybuys points into velocity, and these credit cards can help you grow your balance

Rates last updated August 25th, 2019
Name Product Bonus Points Rewards Program Rewards Points per $ spent Purchase rate (p.a.) Annual fee Product Description
Virgin Australia Velocity Flyer Card - Annual Fee Offer
30,000 bonus points
Velocity Frequent Flyer
0.66
20.74% p.a.
$50 p.a.
Save with an ongoing $50 annual fee and 0% balance transfer offer. Plus, the ability to earn up to 30,000 bonus Velocity Points in the first 3 months.
Virgin Australia Velocity Flyer Card - Bonus Points Offer
75,000 bonus points
Velocity Frequent Flyer
0.66
20.74% p.a.
$64 p.a. annual fee for the first year ($129 p.a. thereafter)
Earn up to 75,000 bonus Velocity Points and save with a $64 first year annual fee. Plus, a long-term balance transfer offer.
American Express Velocity Escape Card
Velocity Frequent Flyer
0.75
20.74% p.a.
$0 p.a.
Earn uncapped Velocity Points on purchases and save with a $0 annual fee for life and a 0% p.a. for 12 months balance transfer offer.
Virgin Australia Velocity Flyer Card - 0% Interest Offer
Velocity Frequent Flyer
0.66
0% for 14 months, reverts to 20.74% p.a.
$64 p.a. annual fee for the first year ($129 p.a. thereafter)
Enjoy 0% p.a. interest on purchases for 14 months, a reduced first year annual fee and Velocity Points per $1 spent.
American Express Velocity Platinum Card
50,000 bonus points
Velocity Frequent Flyer
1.25
20.74% p.a.
$375 p.a.
Get 50,000 bonus Velocity Points when you spend $3,000 for the first 3 months. Plus, 100 Status Credits and luxury travel perks.
Virgin Australia Velocity High Flyer Card
90,000 bonus points
Velocity Frequent Flyer
1
20.74% p.a.
$289 p.a.
Take off sooner with up to 90,000 bonus Velocity Points, lounge passes and insurance covers. Plus, a 15-month balance transfer.
American Express Explorer Credit Card
50,000 bonus points
Membership Rewards Gateway
2
20.74% p.a.
$395 p.a.
Get 50,000 bonus points when you spend $3,000 in the first 3 months, a yearly $400 Travel Credit and 2 entries per year to the Amex Lounge.
Citi Prestige Card
150,000 bonus points
Citi Rewards Program
3
20.99% p.a.
$700 p.a.
Receive 150,000 bonus reward Points when you meet the spend requirement. 150,000 Citi reward Points can be converted to 75,000 Velocity Points.
Citi Rewards Signature Credit Card
120,000 bonus points
Citi Rewards Program
1
20.99% p.a.
$199 p.a. annual fee for the first year ($395 p.a. thereafter)
Collect 120,000 bonus reward Points when you meet the spend requirement. 120,000 Citi reward Points can be converted to 60,000 Velocity Points.
Westpac Altitude Black - Velocity
80,000 bonus points
Velocity Frequent Flyer
0.75
20.49% p.a.
$300 p.a.
Collect 80,000 bonus Velocity Points when you meet the spend requirement. Plus, complimentary seat upgrades and lounge passes.
American Express Westpac Altitude Black Bundle - Velocity
120,000 bonus points
Velocity Frequent Flyer
1.25
0.75
20.24% p.a. (AMEX)

20.49% p.a. (Visa/MC)

$499 p.a.
Up to 120,000 bonus Velocity Points with Mastercard (issued by Westpac) & Amex (issued & serviced by Amex). T&Cs apply.

Compare up to 4 providers

Common questions about flybuys

Pictures: Shutterstock and flybuys

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519 Responses

  1. Default Gravatar
    hopeAugust 8, 2019

    I sign up for flybuys but didn’t receive a card.

    • Avatarfinder Customer Care
      NikkiAugust 9, 2019Staff

      Hi Hope,

      Thanks for getting in touch! Sorry to hear you haven’t received your Flybuys card. While Finder review’s Flybuys on our pages, kindly note that we are not partnered with their company. Please contact Flybuys directly to check the status of your card delivery.

      Hope this helps!

      Best,
      Nikki

  2. Default Gravatar
    DodieJuly 5, 2019

    i want to use my flybuy points to coles. pls help me what will i do

    • Avatarfinder Customer Care
      NikkiJuly 5, 2019Staff

      Hi Dodie,

      Thanks for getting in touch!

      To use your flybuys points at Coles, please see below the propert steps to convert your points to dollars:

      1. Sign to your account before turning your points into flybuys Dollars.
      2. Click ‘Redeem Now’ and complete the required info – including your 4-digit PIN.
      3. Select how many points you want to convert into flybuys Dollars.
      4. Present your flybuys card when you’re next in-store, let the team member at the checkout know you’d like to pay with flybuys Dollars. Enter the amount of flybuys Dollars you’d like to spend, swipe your card and enter your PIN.

      Reminder about coverting points to FB$:

      1. Go to the Rewards section of flybuys.com.au or contact the flybuys Service Centre.
      2. After points are converted into FB$, a credit will be applied to your account.
      3. You will be required to select a PIN. The PIN will apply for any future use of FB$ and may be changed by you at any time. The maximum permitted value of credit in your account is FB$4,999.
      4. Please allow up to 30 minutes for your flybuys Dollars to be transferred to your flybuys card.

      When you want to use your flybuys Dollars you, will need to present your physical flybuys card when you are next in store and enter the PIN. FB$ cannot be redeemed via the barcode on the back of any credit card on which you can earn points.

      If you do not use all of the FB$ in the transaction, the remaining credit is retained and can be used in subsequent transactions.

      Hope this helps! For any further questions, feel free to reach out to us again, we’re here to help.

      Best,
      Nikki

  3. Default Gravatar
    JohnJune 12, 2019

    How do I cancel my Coles Flybuys Card?

    • Avatarfinder Customer Care
      NikkiJune 12, 2019Staff

      Hi John,

      Thanks for getting in touch!

      To cancel your Flybuys card, simply contact Flybuys customer service and they will assist you accordingly.

      Hope this helps!

      Best,
      Nikki

  4. Default Gravatar
    AnyaApril 30, 2019

    I have my flybuys set to automatically convert my points to $10 off. So I don’t have to manually redeem each time. When I go through the checkout it lets me know if I have any rewards to use.

    My son would like to have this as well on his flybuys account but we can’t find how to set it up for the first time. Can you please help.

    • Avatarfinder Customer Care
      NikkiMay 1, 2019Staff

      Hi Anya,

      Thanks for getting in touch with Finder! To convert points into FB$, you should go to the Rewards section of flybuys.com.au or contact the flybuys Service Centre. After points are converted into FB$, a credit will be applied to your account. You will be required to select a PIN. The PIN will apply for any future use of FB$ and may be changed by you at any time. The maximum permitted value of credit in your account is FB$4,999. Please allow up to 30 minutes for your flybuys Dollars to be transferred to your flybuys card. Present your flybuys card when you’re next in-store, let the team member at the checkout know you’d like to pay with flybuys Dollars. Enter the amount of flybuys Dollars you’d like to spend, swipe your card and enter your PIN.

      Hope this helps!

      Best,
      Nikki

  5. Default Gravatar
    ReneeApril 13, 2019

    I have redeemed flybuys dollars a few months ago and didn’t use them all. How do I find out the balance?

    • Avatarfinder Customer Care
      MaiApril 14, 2019Staff

      Hi Renee,

      Thank you for reaching out to Finder.

      When you’re on the flybuys app and logged in, you can see your points balance on the home screen. Or if you are using a computer, you can sign in to your accounr and you’ll see your points balance on the right-hand side. Moreover, if you receive emails from flybuys or get the Points Summaries in the mail, your points balance will always be included.

      Hope this helps! 😊

      Kind Regards,
      Mai

  6. Default Gravatar
    DanApril 13, 2019

    Hello, I have lost my physical Flybuys card. Am I able to spend my flybuys dollars at Coles using the flybuys barcode on my phone or temporary card which is in my phone?
    Thank you

    • Avatarfinder Customer Care
      JeniApril 14, 2019Staff

      Hi Dan,

      Thank you for getting in touch with Finder.

      You may print your temporary card so the representative at Coles may scan that without any hassle. Kindly contact flybuys if you prefer to just use your phone for your flybuys dollars.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  7. Default Gravatar
    SkyeApril 12, 2019

    Hey,

    I would like to know if flybuys dollars can be used to purchase petrol at Coles express?

    Thanks.

    • Avatarfinder Customer Care
      JeniApril 13, 2019Staff

      Hi Skye,

      Thank you for getting in touch with Finder.

      Yes, not only can you earn points on your spend at Coles Express, you can also get money off with flybuys Dollars. Convert your points in the rewards store to flybuys Dollars to use at Coles Express. Once you have set up a PIN and converted your points, simply swipe your flybuys card in store and let the team member know you want to pay with flybuys Dollars.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  8. Default Gravatar
    janeApril 4, 2019

    If I redeem flybuys dollars, where can I use it for shopping? Can I use it to shop at Coles online? Thanks.

    • Avatarfinder Customer Care
      AshApril 5, 2019Staff

      Hi Jane,

      Thank you for reaching out to Finder.

      You may use your flybuys dollars at Coles Supermarkets, Liquorland, First Choice Liquor, Coles Express, Kmart, Target, and Kmart Tyre & Auto Service. Unfortunately, you may not use the flybuys dollars for online purchases as you will need to present and swipe your card at the checkout counter every after purchase.

      I hope this helps.

      Please do not hesitate to reach out again to us if you have additional questions.

      Cheers,
      Ash

  9. Default Gravatar
    BrianApril 4, 2019

    How do I change my address, I cant find anywhere that tells me!

    • Avatarfinder Customer Care
      NikkiApril 5, 2019Staff

      Hi Brian,

      Thanks for reaching out to Finder! First off, you need to sign in to your flybuys account. To change your account details for flybuys, go to the main flybuys website, scroll down the page and beside the part that says MY ACCOUNT, you’ll see CHANGE YOUR DETAILS. Click that and you will be given instructions on how to proceed to change your address.

      Hope this helps!

      Best,
      Nikki

  10. Default Gravatar
    KerryMarch 26, 2019

    I would like to know the expiry date on flybuys dollars please

    • Avatarfinder Customer Care
      JohnMarch 27, 2019Staff

      Hi Kerry,

      Thank you for reaching out to Finder.

      flybuys Dollars can expire if you don’t earn or redeem flybuys points within a period of 12 consecutive months. Hope this helps!

      Cheers,
      Reggie

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