flybuys Rewards Program Guide

How to earn flybuys points on everyday purchases and redeem them for flights, shopping discounts, gift cards and many other rewards.

With over 10 million cardholders across the country, flybuys is Australia’s largest loyalty program. It’s owned by Wesfarmers (the parent company of Coles, Kmart and Target, among others) and allows members to earn and redeem points for spending in a range of categories including grocery shopping, general retail, travel, petrol, insurance and banking. You can use this guide to discover how you can earn flybuys points on everyday spending and what you can redeem them for.

What's in this guide?

What is flybuys and how does it work?

This shopping loyalty program offers you points for your everyday spending. It's free to sign up and once you have, you'll be issued with a membership card that you can scan at the checkout or type in when you're shopping online.

Then you can earn flybuys points for every dollar you spend with Coles, Liquorland, Kmart and Target (just to name a few). Once you've accumulated 2,000 points, you can redeem them for $10 off your shop at the Coles checkout. You can also exchange your flybuys points for Velocity Frequent Flyer Points, flights, accommodation and other travel rewards via flybuys Travel, as well as products from the flybuys online store.

How to join flybuys

Anyone over the age of 16 can join the flybuys program for free. Membership forms are available at the checkout or customer service desk in many Coles supermarkets. You can also sign up online by following the steps below:

  1. Go to the flybuys website at www.flybuys.com.au.
  2. Click the “Join” button on the top right-hand side of the homepage.
  3. Provide your personal details and other general information about yourself. flybuys will then send an email with a confirmation code.
  4. Follow the prompts to confirm your membership and activate your card.

Regardless of whether you register online or in-store, you’ll initially get a temporary card to scan when you shop with program partners. Your official, plastic flybuys card should arrive in the mail within 10 business days.

How to earn flybuys points

The flybuys program has a wide range of partners in categories including shopping, credit cards and banking, travel, insurance and lifestyle, which we outline in detail below. The way you earn points varies depending on whether you’re shopping in person or online.

Earning flybuys in-store at Coles and with other partnered retailers

If you’re shopping at Coles supermarket, Kmart, Target, First Choice Liquor or at any other brick-and-mortar retail partner, you’ll need to scan your flybuys card at the checkout before you make your payment. With most of these partnered retailers, you'll earn 1 flybuys points per $1 spent. However, you'll earn 3 flybuys points per $1 spent with Adidas and 1 point per $2 spent at Coles Express petrol stations.

You can check out our comprehensive list of all of the places you can earn flybuys points to compare your options.

Earning flybuys online

You can earn flybuys for shopping online with a program partner by logging into your flybuys account, selecting the partner and following the prompts to make your purchases. Some partners, may allow you to enter your flybuys number before you make a payment.

Earning flybuys points with a credit card or debit card

Both Coles and NAB offer a range of rewards credit cards that offer flybuys points for every dollar spent on your card. Using a flybuys credit card provides you with additional points when you shop with program partners and also allows you to earn flybuys points on most other everyday spending.

Compare credit cards that earn flybuys points

Earn flybuys on insurance and other essentials

flybuys has several insurance and essential service partners that offer points for different spending and activities.

  • AGL. You can earn between 0.5 and 1 flybuys point for every dollar spent on AGL household gas and/or electricity bills by linking your flybuys and AGL accounts.
  • ahm. While listed as a flybuys partner, there are currently no offers from ahm. Previously, ahm has offered flybuys members bonus points for signing up for health insurance with them.
  • Coles Insurance. Coles provides car insurance, home insurance and landlord insurance options that allow you to earn one extra point per dollar spent at Coles supermarkets. So, for example, if you had a comprehensive car insurance policy from Coles Insurance, you would be able to earn two flybuys points per dollar spent on your Coles supermarket spending (compared to one point per dollar spent without the insurance policy).
  • Kleenheat. WA residents connected to the WA gas pipeline can earn one point per dollar spent on Kleenheat natural gas plans. Plus, if you switch from another provider, you can earn 10,000 bonus points upfront.
  • Medibank. Link your Medibank health cover membership with flybuys and you can earn three points per dollar spent on fresh fruit and vegetables at Coles. If you have an eligible activity-tracking device (e.g. a Fitbit) you’ll also collect 10 flybuys points per 10,000 steps.

Earn flybuys points on travel bookings

flybuys has its own online travel booking service, flybuys Travel, that allows you to earn and redeem flybuys points for flights, accommodation, car hire and travel packages. When you’re logged in and make a booking on the flybuys Travel website, you’ll earn one flybuys point per dollar spent. If you’re a member of a frequent flyer or hotel loyalty program, it’s also possible to earn points by providing your relevant membership number on your flybuys Travel booking. In addition to flybuys Travel, there are a number of travel and transport-related program partners you can earn points with directly.

  • Budget. This car hire company allows you to earn three flybuys points per dollar spent on base rental charges within Australia.
  • Kmart Tyre & Auto Service. Earn one point per dollar spent on car servicing, tyres, brakes, suspension, batteries and mechanical repairs.

Changes to Etihad Guest reward options

In December 2017 flybuys announced a number of changes to Etihad Guest reward options. So until further notice:

  • You won't be able to earn flybuys points for Etihad bookings made via the flybuys website
  • You won't be able to link your flybuys and Etihad Guest accounts
  • You won't be able to redeem flybuys points for Etihad Guest Miles

If you have already linked your flybuys and Etihad Guest accounts, you can still earn Etihad Guest Tier Miles for your spending at Coles, First Choice Liquor and Liquorland.

Lifestyle

flybuys has a growing range of lifestyle partners, particularly partners focused on health and fitness. You can earn flybuys points with the following companies:

  • Fitbit. You can earn 10 flybuys points per dollar spent on any Fitbit Wireless Activity Tracker. Note that you must buy your Fitbit online at flybuys.com.au/fitbitstore and you must enter your flybuys card number at the time of purchase.
  • Garmin. If you have a Garmin activity-tracking device, you can link it to your Medibank and flybuys accounts to earn 10 points per 10,000 steps. Occasionally, Garmin may also offer other benefits for flybuys members, such as bonus points or discounts.
  • Goodlife. Earn two points per dollar spent on your gym membership with Goodlife.
  • OPSM. This optometrist and eyewear company offers one point per dollar spent in store on frames, glasses, contact lenses and tints when you present your flybuys card at the time of purchase.
  • Weight Watchers. Earn one point per dollar spent on a weight-loss plan from Weight Watchers. You can also get 5,000 bonus points for signing up to an online coaching or group coaching plan before 30 June 2017.

I forgot to swipe my flybuys card. Can I earn points on previous purchases?

If you’re a flybuys member and you’ve forgotten your card or details, it’s possible to get the relevant points added to your account. For example, if you’ve shopped at Coles, you can return to the same store within seven days of making a purchase, provide your receipt and flybuys card and a customer service representative will add the points to your account. For other partners, call the flybuys service centre on 13 1116 Monday to Friday 9am-7pm AEST. Please note limitations apply.

How to redeem flybuys points

The flybuys rewards program offers a wide range of ways to use your points, with redemptions starting from 2,000 points. Follow the steps below to make a redemption:

  1. Log in to your account at flybuys.com.au.
  2. Click on “Rewards” and browse the different options.
  3. Select the reward that you want and follow the prompts to make your redemption.

Some rewards, such as flybuys Travel redemptions or movie ticket vouchers, allow you to use a combination of points and cash. Known as Points + Pay, this option gives you the flexibility to make redemptions when you want, but minimum point amounts still apply. Below, we’ve outlined the key categories for flybuys rewards.

Money off your shop

If you’re interested in getting cashback, flybuys offers two different options:

  • Money off your shop. You can redeem flybuys for cash off your shop at program partners including Coles, Kmart, Liquorland, First Choice Liquor and Target. In terms of point value, this reward has one of the highest rates, with 2,000 points equalling $10 worth of flybuys Dollars (or 1 point equalling 0.5 cents).
  • Gift cards. flybuys offers a wide range of gift cards for everything from shopping to entertainment and dining. Most of these redemptions start from 10,000 flybuys points for a $50 gift card.

Travel

You can use flybuys points for a variety of travel rewards, including the following:

  • Day cruises and travel experiences. Use your points to book day cruises and entry passes for other travel experiences. For example, Cruise Tasmania’s Heritage Morning Cruise costs 49,400 points, while an adult pass to SEA LIFE Sydney Aquarium costs 6,800 points.
  • flybuys Travel. You can use points or a combination of points and cash to pay for flights, accommodation, transport or packages booked through flybuys travel. Redemptions start from 2,000 flybuys points and are available in increments of 200 points thereafter, with a dollar value of 0.5 cents per point.
  • Velocity frequent flyer points. The flybuys and Velocity partnership allows you to transfer flybuys points to the Velocity Frequent Flyer program, with 2,000 flybuys equalling 870 Velocity points. To transfer flybuys to Velocity, you need to link your accounts via the flybuys website. This also allows you to earn Velocity Status Credits for spending at Coles, First Choice Liquor and Liquorland, which can help you achieve a higher membership level in the frequent flyer program.
  • Etihad Guest Tier Miles. If you have previously linked your flybuys and Etihad Guest accounts, you can earn 1 Etihad Guest Tier Mile per $1 spent at Coles, First Choice Liquor and Liquorland.
  • Budget car rental. You can use flybuys points to hire a car through Budget, with redemptions starting from 16,400 points for a one-day Holden Spark or similar (Group A) car hire in Australia.

Entertainment and experiences

You can use flybuys points for the following entertainment and experience rewards:

  • Movie tickets. flybuys offers movie voucher rewards for both HOYTS and Village Cinemas, including Gold Class options. Redemptions in this category start from 4,800 for a HOYTS National e-Cinevoucher (Mon-Thu) for two adults.
  • Theme parks. You can use flybuys points to get passes for Dreamworld, Sea World, Wet’n’Wild or Warner Bros. Movie World. Redemptions start from 10,000 for a one-day child ticket to Dreamworld, with Points + Pay available from 4,000 points.
  • Food and dining experiences. Some of the food and dining rewards include Good Food restaurant gift cards, restaurant and cruise buffet breakfast vouchers, De Bortoli or Black Swan wine tasting and dining experiences, and high tea bookings.

Merchandise

The flybuys rewards store has a wide variety of merchandise you can purchase with your points or a combination of points and cash. We’ve highlighted some examples of redemptions in key categories below:

  • Fashion and accessories. Options include jewellery and watches from popular brands such as Swarovski, sunglasses from Maui Jim, and wallets or bags from brands such as Fossil and MANZONI.
  • Home and garden. This category includes items such as baby monitors, toys, kitchen utensils, bathroom scales and lawn mowers.
  • Technology. You can use flybuys to get a new phone, computer, tablet, headphones, speakers and many other items, with brands including Apple, Panasonic, Xbox and Samsung.
  • Travel accessories. Options include suitcases, travel bags and even luggage-tracking devices.
  • Wine and spirits. You can redeem your flybuys points for wine bundles or a bottle of spirits, with redemptions from as little as 4,500 points for half a dozen bottles of wine. Alternatively, you could use your flybuys points to get cash off wine, spirits or other alcohol at First Choice Liquor or Liquorland by redeeming flybuys Dollars.

Key program details to consider

Here are the important details to keep in mind when looking at the flybuys rewards program:

  • Point expiry. flybuys points don’t expire as long as you collect or redeem them at least once a year. If you don’t earn or redeem any points on your account for a period of 12 consecutive months, then your points will automatically expire and your membership may be terminated.
  • Eligible purchases. While most purchases with a program partner will earn flybuys points, there could be specific exclusions. For example, you won’t earn flybuys points at Coles for gift cards, iTunes cards, charitable donations or smoking/tobacco products.
  • Account management. You can manage your account online via the flybuys website. Alternatively, you can call the customer service team on 13 11 16.
  • Redemption value. In general, most rewards offer a dollar value that ranges from 0.4 cents to 0.5 cents per point, but it depends on what you choose to redeem.
  • Additional cardholders. You can add a cardholder to your flybuys account. This allows you to pool your rewards and benefits with a partner or family member/s.

The flybuys program is free to join and offers you benefits when you purchase from program partners. Membership offers the most value when you regularly spend with partners such as Coles, First Choice Liquor, Kmart, Liquorland, Target and flybuys Travel. If you don’t frequently spend money with these program partners, it may be worth considering other loyalty or frequent flyer reward programs to find one that’s more convenient for you.

Common questions about flybuys

Pictures: Shutterstock and flybuys.

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392 Responses

  1. Default Gravatar
    RosslynApril 12, 2018

    I want to see my points and value

    • Staff
      JoelApril 12, 2018Staff

      Hi Rosslyn,

      Thanks for leaving a question on finder.

      You will need to go to the flybuys website, select “Log In” and enter your card number and password. This allows you to check your point balance, make redemptions, browse special offers and update your details.

      Cheers,
      Joel

  2. Default Gravatar
    MElissaApril 4, 2018

    Can you use your flybuys dollars for fuel?

    • Staff
      AshApril 4, 2018Staff

      Hi Melissa,

      Thank you for reaching out to us and we are saddened about your loss.

      Yes, you may use your FlyBuys Dollars to get money off on Coles Express wherein you may purchase your car’s fuel.

      Moreover, you may use your FlyBuys dollars at Coles Supermarkets, Liquorland, First Choice Liquor, Coles Express, Kmart, Target, and Kmart Tyre & Auto Service only.

      I hope this helps.

      Please do not hesitate to reach out to us again if you have additional questions.

      Cheers,
      Ash

  3. Default Gravatar
    TrishMarch 20, 2018

    How many flybuys points are earned per dollar spent using the card?

    • Staff
      JhezelynMarch 22, 2018Staff

      Hello Trish,

      Thank you for your comment.

      There are several ways to earn flybuys points. You can earn points when you shop with program partners and the points depends on how much you spent and which credit card you used. To know more about the program partners and information you need to know to earn more flybuys points, you may refer to this page here.

      Regards,
      Jhezelyn

  4. Default Gravatar
    KathrynMarch 19, 2018

    Hi, I need t order a replacement card as my current card is damaged. Can you please advise how to do this, thanks.

    Regards,
    Kathryn

    • Staff
      NikkiMarch 22, 2018Staff

      Hi Kathryn,

      Thanks for your message. Sorry to hear that your card was damaged.

      You can request for a new card by logging on to their website using your membership number and password. Click ‘My Account’ from the main menu. Select the cardholder you require a replacement card for from the list of cardholders linked to the account and submit request from the options in the top right of the cardholders profile window.

      Hope this helps!

      Best regards,

      Nikki

  5. Default Gravatar
    MissMarch 14, 2018

    Hi, just wondering why I have to submit my credit card number to redeem a gift ?

    • Staff
      LouMarch 14, 2018Staff

      Hi Miss Tromp,

      Thanks you for your question.

      Typically, if your points are enough to redeem a particular reward, you don’t need to provide your credit card number. However, if say, you’ll be paying a particular item with points plus cash, you may now be required to give your credit card number upon checkout.

      I hope this helps.

      Cheers,
      Anndy

  6. Default Gravatar
    JillMarch 6, 2018

    I have bought something with my points but it’s to small can I exchange it for a bigger one

    • Staff
      LouMarch 7, 2018Staff

      Hi Jill,

      Thanks for your question.

      Typically, once you have redeemed your points for an item, you cannot return it in exchange for points unless the item is faulty or is damaged.

      Since you would like to exchange the item for a bigger one, you may have to directly contact flybuys to confirm if this is possible.

      Cheers,
      Anndy

  7. Default Gravatar
    RichardFebruary 20, 2018

    How many points have I got?

    • Staff
      RobynFebruary 25, 2018Staff

      Hello Richard,

      Thank you for your inquiry. It looks like you’re already on the right page if you want to check how many points you’ve got. You just need to go to the flybuys website, select “Log In” and enter your card number and password. This allows you to check your point balance, make redemptions, browse special offers and update your details.

      Hope this helps. Should you have further questions or clarifications, please do not hesitate to contact us again.

      Best Regards,
      Robyn

  8. Default Gravatar
    JeniceJanuary 2, 2018

    I have 4610 shown on my Coles docket can I ask how in dollars this is worth.

    Regards Jeni

    • Staff
      RenchJanuary 2, 2018Staff

      Hi Jeni,

      Thanks for your inquiry. Please note that we are not affiliated with flybuys or any company we feature on our site and so we can only offer you general advice.

      With 2,000 points equalling $10 worth of flybuys Dollars (or 1 point equalling 0.5 cents).

      You may visit flybuys official site or contact them directly for more info.

      Best regards,
      Rench

  9. Default Gravatar
    ChristopherDecember 22, 2017

    I can’t remember my PIN number,how do I retrieve it?

    • Staff
      JhezelynDecember 25, 2017Staff

      Hi Christopher,

      Thank you for your comment.

      You can retrieve or reset your PIN by visiting the flybuys website or through flybuys’ service centre.

      Regards,
      Jhezelyn

  10. Default Gravatar
    ZietaDecember 13, 2017

    Hi
    I have fly buys dollars loaded onto my card and have set a pin etc, however I normally use the app to scan my card in, can I spend the fly buys dollars by scanning my card from the app or do I need the physical card? Thanks

    • Staff
      RenchDecember 19, 2017Staff

      Hi Zieta,

      Thanks for your inquiry. Please note that we are not affiliated with flybuys or any company we feature on our site and so we can only offer you general advice.

      When you sign up for flybuys, they will issue you a membership card that you can then scan at the checkout or type in your details when shopping online. When you have accumulated at least 2,000 points, you can redeem them for rewards including travel bookings, frequent flyer points, merchandise and money off your shopping with selected program partners.

      How can I get money off from a shop?
      1. Make sure you are signed into your account before turning your points into flybuys Dollars.
      2. Click ‘Redeem Now’ and complete the required info – including your 4-digit PIN.
      3. Select how many points you want to convert into flybuys Dollars.
      4. Present your flybuys card when you’re next in-store, let the team member at the checkout know you’d like to pay with flybuys Dollars. Enter the amount of flybuys Dollars you’d like to spend, swipe your card and enter your PIN.

      I suggest contacting flybuys directly or visit their official site for further assistance.

      Hope this information helped.

      Cheers,
      Rench

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