Guide to Flybuys rewards program

The Flybuys loyalty program rewards shoppers as they spend at Coles, Kmart, Target and other partnered retailers. You can also earn Flybuys points per $1 spent with a credit card. You can redeem your Flybuys points for rewards including money off your shop, gift cards and travel. Use this guide to learn how to earn points, redeem rewards and get the most out of one of Australia's favourite rewards programs.

Citi Credit Card Offer

Citi Rewards Card - Flybuys Offer

Receive 75,000 bonus Flybuys points
$100 Kmart eGift Card

Offer ends 17 December 2020

Eligibility criteria, terms and conditions, fees and charges apply

Citi Credit Card Offer

Receive 75,000 bonus Flybuys points and $100 Kmart eGift Card when you spend $3,000 within the first 90 days.

• $49 annual fee for the first year (reverts to $149 p.a. thereafter)
• 0% p.a. on balance transfers for 15 months, with a one-time 1% BT fee
• Purchase rate: 21.49% p.a. | Cash advance rate: 22.24% p.a.
• 1 rewards Point per $1 spent on domestic, overseas & Citi PayAll purchases (2 points per $1 with a Linked Diners Club Card)

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How to join Flybuys

As long as you're over the age of 16, you can join for free online using the following steps:

1. Go to the Flybuys website at www.flybuys.com.au.
2. Click the “Join” button on the top right-hand side of the homepage.
3. Provide your personal details and other general information about yourself. You'll then get an email with a confirmation code.
4. Follow the prompts to confirm your membership and activate your card.

When you join online, you can print a temporary card to use in store until your card arrives in the mail.

How to earn Flybuys points

Whether you're buying groceries, filling up at the petrol station or shopping online, here are some of the ways you can earn points:

Shopping with partnered brands and retailers

You'll earn points as you spend by scanning your loyalty card at the checkout in-store or entering your membership details when you're shopping online. Compare some of the partnered brands and how many points you'll earn per $1 in the table below.

Use a rewards credit card

Coles and Citi have credit cards that let you collect Flybuys points. With a Coles credit card, you'll earn points for each $1 you spend on eligible purchases, with the following earn rates.

Coles credit cards also come with your Flybuys membership barcode and details on the back of the card, so you can scan it when you're shopping with Flybuys partners to earn points through your credit card and your Flybuys account. You can also earn Flybuys points with a Coles personal loan.

If you have a Citi Rewards credit card, you can exchange your reward points for Flybuys points. The exchange rates depend on the actual card, so we've broken down how many Flybuys points you'll get below:

Some of these credit cards also come with bonus points offers, which can also help boost your Flybuys points balance.

Compare credit cards that earn Flybuys points

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Name	Product	Bonus points	Rewards program	Rewards points per $ spent	Purchase rate	Annual fee
Citi Rewards Card - Flybuys Offer		75,000	flybuys,Citi Rewards Program	1	21.49% p.a.	$49 annual fee for the first year ($149 p.a. thereafter)	Receive 75,000 bonus Flybuys points and a $100 Kmart eGift Card when you meet the spend requirement. Plus, a reduced first-year annual fee.	Go to site More Info	Compare	loading Fetching your data...
Coles No Annual Fee Mastercard - Exclusive Offer		N/A	flybuys	0.5	0% for 12 months, reverts to 19.99% p.a.	$0	Finder Exclusive. Ends 29 October 2020 Save on new and existing interest charges with 0% interest on both balance transfers and purchases for the first 12 months.	Go to site More Info	Compare	loading Fetching your data...
Coles Rewards Mastercard - Exclusive Offer		N/A	flybuys	2	19.99% p.a.	$0 annual fee for the first year ($99 p.a. thereafter)	Finder Exclusive. Ends 29 October 2020 Save with $100 off a Coles Supermarket shop and a $0 first-year annual fee. Plus, 0% p.a. on balance transfers for 18 months (1.5% fee applies).	Go to site More Info	Compare	loading Fetching your data...
Coles Low Rate Mastercard - Exclusive Offer		N/A	flybuys	0.5	12.99% p.a.	$58	Finder Exclusive. Ends 29 October 2020 Receive $100 off a Coles Supermarket shop when you make an eligible purchase within the first 30 days. Plus, a 0% balance transfer offer.	Go to site More Info	Compare	loading Fetching your data...

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Insurance and utilities

If you want to earn Flybuys points on your insurance, energy or phone or other bills, here are some of your options:

Redeeming Flybuys points

The Flybuys rewards program offers a wide range of ways to use your points, with redemptions starting from 2,000 points. Follow the steps below to redeem your points:

1. Log in to your account at flybuys.com.au using your membership number and 4-digit PIN.
2. Click on “Rewards” and browse the different options.
3. Select the reward that you want and follow the prompts to make your redemption.

Some rewards, such as Flybuys Travel redemptions can be redeemed with Points + Pay.

Shopping

• Money off your shop. You can redeem 2,000 Flybuys points for $10 Flybuys Dollars which you can use to get money off your shop at Coles supermarkets, Coles Express, Kmart, Target, Liquorland, First Choice Liquor and mycar.
• Gift cards. Use your points to buy gift cards for Coles, Target, Kmart, Spa.com.au, Gourmet Traveller Restaurant, Good Food Restaurant and BFC. At the time of writing, you can redeem a $50 gift card for 10,000 Flybuys points and a $100 gift card for 20,000 Flybuys points.

Velocity Frequent Flyer

The Flybuys and Velocity partnership allows you to transfer Flybuys points to the Velocity Frequent Flyer program, with 2,000 Flybuys equalling 870 Velocity points. To transfer Flybuys to Velocity, you need to link your accounts via the Flybuys website. This also allows you to earn Velocity Status Credits for spending at Coles, First Choice Liquor and Liquorland, which can help you achieve a higher membership level in the frequent flyer program.

Use our Velocity and Flybuys calculator to see how many frequent flyer points you could collect based on how much you spend at the supermarket. Velocity regularly hosts bonus points promotions when cardholders transfer their Flybuys (and other partnered reward points) to their Velocity account. Check out this bonus points guide to see if there are any current promotions running.

Travel

You can use Flybuys points for a variety of travel rewards, including the following:

• Flybuys Travel. Use your points to book flights, hotels and travel packages through Flybuys Travel. Rewards start at 2,000 points.
• Experiences. Book tours, experiences and restaurant reservations with Adrenaline eVouchers and other travel e-vouchers.

Retail items

You can use your Flybuys points to shop and buy products across the following categories:

• Fashion and accessories. This includes bags, wallets, haircare and grooming, sunglasses and eyewear as well as watches and jewelry.
• Home and garden. Use your Flybuys to upgrade your home with appliances, BBQ and gardening tools, bed and bath items, dining and cookware.
• Technology. Tech rewards include phones, computers, tablets, headphones and speakers with brands including Apple, Panasonic and Sony.
• Travel and fun. Options include suitcases, travel bags and packing cubes.
• Lifestyle. Treat yourself to beer, wine or spirits, books and magazines, camping and outdoor accessories and more.

To browse the full catalogue and see how many points you'll need to redeem your preferred rewards, visit the Flybuys website.

Frequently asked questions

• When will I receive my points?

  Your points should appear in your account within one or two days after making an eligible purchase with a partnered retailer. Points transferred from other loyalty program or credit cards may take longer to appear.

• Can I add a cardholder to my account?

  Yes, you can add a cardholder so that your partner and family can pool Flybuys points under one account. Log in using your membership number and password, select 'My Account' from the main menu and then click on the big blue and white cross on the Account Overview page.

• I signed up for Flybuys at Coles and got a temporary card. What do I do now?

  If you've just signed up, you'll need to complete your membership by following these steps:

  1. Go to the Flybuys website and click on "Join Flybuys.
  2. Click on the "Add card" option.
  3. Enter the card's "Member number" (the number that starts with "6008") and "Registration number" (the second number on the card).
  4. Click "Add card" and follow the prompts to complete your membership. Note that you will be required to create a password so that you can log in to your account in the future.

• How do I log in to my Flybuys account?

  Go to the Flybuys website, select "Log In" and enter your card number and password. This allows you to check your point balance, make redemptions, browse special offers and update your details.

• How do I set up my PIN code?

  In order to see your Flybuys Dollars balance, you'll need to set up a four digit PIN. You'll be asked to set up a PIN when you redeem your points for Flybuys Dollars and is required when you use Flybuys dollars as payment in store. To see or change your PIN click 'My Account' from the main menu. Then select 'Account Details' from the submenu, and scroll down to Flybuys Dollars.

• What is the Flybuys phone number?

  Contact the Flybuys customer service team on 13 11 16.

• Do all Flybuys members get the same offers?

  No. Flybuys occasionally trials offers for selected members. You can log in to your Flybuys account to view offers available to you. Alternatively, signing up for emails from Flybuys will allow you to receive offers directly to your inbox.

• Can Flybuys points be transferred?

  No. You cannot transfer, sell or give your points to any other card or person. If you want to share your points, you can request an additional cardholder on your account.

• I've lost my card. How do I order a replacement card?

  Log in to your Flybuys accounts and select 'My Account' from the main menu. Choose the cardholder you require a replacement card for from the list of cardholders linked to the account and request a replacement from the options listed in the top right.

• Can additional cardholders redeem points?

  Yes. If you have an additional cardholder on your account, they can redeem points for rewards. An email notification will be sent to the primary account holder for all redemption activity.

Pictures: Getty and Flybuys