Guide to Flybuys rewards program

How to earn Flybuys points as you shop and redeem them for discounts at the checkout, gift cards, Velocity Points and more.

We’re reader-supported and may be paid when you visit links to partner sites. We don’t compare all products in the market, but we’re working on it!

The Flybuys loyalty program rewards shoppers as they spend at Coles, Kmart, Target and other partnered retailers. You can also earn Flybuys points per $1 spent with a credit card. Your Flybuys points can then be used to get rewards including money off your shop, gift cards and travel. Let's take a look at how it works.

Citi Credit Card Offer

Citi Rewards Card - Points & Gift Card Offer

Earn 90,000 bonus Citi Rewards Points
$100 Coles eGift Card

Offer ends 31 October 2021

Eligibility criteria, terms and conditions, fees and charges apply

Citi Credit Card Offer

Reward yourself with 90,000 Citi rewards Points (worth $400 in gift cards) and a $100 Coles eGift Card when you spend $3,000 in the first 90 days of approval.

  • $49 first-year annual fee ($149 p.a. thereafter)
  • Purchase interest rate: 21.49% p.a. | Up to 55 days interest-free period
  • 0% p.a. on balance transfers for 15 months with no balance transfer fee, reverts to 22.24% p.a.
  • Earn 1 point per $1 on eligible domestic and international spend.
Go to Site
Promoted

How to join Flybuys

As long as you're over the age of 16, you can join for free online using the following steps:

  1. Go to the Flybuys website at www.flybuys.com.au.
  2. Click the “Join” button on the top right-hand side of the homepage.
  3. Provide your personal details and other general information about yourself. You'll then get an email with a confirmation code.
  4. Follow the prompts to confirm your membership and activate your card.

When you join online, you can print a temporary card to use in store until your card arrives in the mail.

Already at Coles?

You can join Flybuys at Coles or another participating store by getting a temporary, paper membership card. These are usually found near the checkout, so you can start scanning and earning points. If you join in a store, you'll still need to go to the Flybuys website and click "Join" to complete the signup process by entering your temporary card and membership details.

How to earn Flybuys points

Whether you're buying groceries, filling up at the petrol station or shopping online, here are some of the ways you can earn points:

Shopping with partnered brands and retailers

You'll earn points as you spend by scanning your loyalty card at the checkout in-store or entering your membership details when you're shopping online. Compare some of the partnered brands and how many points you'll earn per $1 in the table below.

RetailerPoints earnedWhere can you earn points
Budget3 points per $1In store and online
Catch.com.au1 point per $1Online
Coles1 point per $1In store and online
Coles Express1 point per $2In store (including on fuel)
Discovery Parks and Top Parks2 points per $1Online
First Choice Liquor1 point per $1In store and online (excluding via Uber Eats)
First Choice Liquor Market1 point per $1In store and online (excluding via Uber Eats)
Fitbit10 points per $1Online (via https://www.flybuys.com.au/fitbitstore)
Flybuys travel1 point per $1Online
Garmin10 points per $1Online (via https://www.popink.com.au/corporate_rewards/flybuys_garmin)
Kmart1 point per $1In store and online
Liquorland1 point per $1In store and online (excluding via Liquorland Warehouse and Uber Eats)
mycar1 point per $1In store
Target1 point per $1In store and online

Use a rewards credit card

Coles and Citi have credit cards that let you collect Flybuys points. With a Coles credit card, you'll earn points for each $1 you spend on eligible purchases, with the following earn rates.

Coles credit cards also come with your Flybuys membership barcode and details on the back of the card, so you can scan it when you're shopping with Flybuys partners to earn points through your credit card and your Flybuys account. You can also earn Flybuys points with a Coles personal loan.

Coles credit card earn rates

If you have a Citi Rewards credit card, you can exchange your reward points for Flybuys points. The exchange rates depend on the actual card, so we've broken down how many Flybuys points you'll get below:

Citi Rewards transfer rates

  • Citi Premier (existing customers only) and Citi Prestige credit cards: 1 Citi reward Point = 1 Flybuys point.
  • Citi Rewards Card: 1.33 Citi reward Points = 1 Flybuys point.
  • Citi Classic and Citi Gold card: 2 Citi reward Points = 1 Flybuys point.

You can transfer a minimum of 2,000 Citi Rewards for Flybuys points.

Some of these credit cards also come with bonus points offers, which can also help boost your Flybuys points balance.

Flybuys is one of Australia's most popular loyalty schemes, with more than 10 million members. It's free to join and offers the potential to earn free flights with points you earn from shopping, so its popularity is not surprising.

In 2018, Coles (which entirely owns Flybuys) began testing out a new service, Flybuys max. Unlike standard Flybuys, you had to pay an annual subscription.

Flybuys max was only ever run as an experiment, and in late 2020 Coles emailed existing customers to say the scheme was being discontinued. However, it's possible that a similar model will be reintroduced in the future. Here's what we learned about Flybuys max during its life.

What does Flybuys max include?

To join Flybuys max, you had to pay either $10 a month or $99 a year. You could then choose one of two options:

  • 5% off all fresh produce purchases at Coles (including meat, fruit and vegetables)
  • OR 10 Flybuys points per dollar spent on fresh produce purchases at Coles as well as 10 points per dollar spent on fuel at Coles Express (capped at 250 litres per week)

Members received free home delivery for any online order over $50. (Normally, that cost between $4 and $18 for each order.) Members also scored 10,000 bonus points each year if they made a booking through Flybuys travel. There were also discounts on cinema and theme park tickets.

Everything else bought at Coles continued to earn points at the regular rate (1 Flybuys point per $1 spent).

How can I sign up for Flybuys max?

In mid-2018, Coles began testing Flybuys max with a small group of existing Coles staff. In September 2018, it began emailing selected Flybuys members and offering them a free two-month trial of the scheme.

In early 2020, a Flybuys spokesperson confirmed to Finder that the trial was still active. "The Flybuys max trial is ongoing with a small number of members continuing to actively participate," the spokesperson said. "We are collecting valuable insights on this proposition and are continuously working to find ways to provide further benefits to our members."

The pressures put on delivery systems by the coronavirus pandemic in 2020 saw changes to those plans. In late 2020, Coles began emailing customers saying Flybuys max was discontinued. So for now, it's just an interesting experiment that might inform future plans for Flybuys.

Was it worth joining Flybuys max?

Whether it was worth paying extra for Flybuys max depended on your own shopping habits. Let's crunch the numbers.

The average household spends $243 a week on food, according to the ABS Household Expenditure Survey. We'll assume that one-third of that ($81) is fresh produce (which is likely to be a low-ball estimate if you buy a lot of meat).

If you choose to earn 10 times the normal number of points, that $81 spend would mean you'd earn 810 Flybuys points each week, for a potential total of 42,120 points per year. Each 2,000 points you earn scores you a $10 off voucher, so that will equate to $210 in discount vouchers. That's more than twice the $99 membership fee, so you'll come out ahead. (And that's without factoring in any extra points you might get for petrol).

If you chose 5% off instead, you'd save $4.05 each week, or $210.60 over the course of a year. Again, that means you'll have more than covered the annual membership fee and saved some real money. In pure money-saving terms and only considering food, the 5% off deal appears to come out just slightly ahead.

Note, though, that dollars-off vouchers are not the most effective way of using Flybuys points. If you convert your points into Virgin Australia Velocity Points, you can get much more value than just $10 for every 2,000 Flybuys points. If you take that approach, the 10 times points offer can easily provide more value than the 5% off.

Bottom line? If you're a regular fresh food shopper, Flybuys max could easily have paid for itself, whether you're a point hunter or a bargain hunter. If your cart is mostly filled with frozen meals, it may not have been worth it.

Compare credit cards that earn Flybuys points

These cards earn Flybuys points directly or points that can be exchanged for Flybuys.

Name Product Bonus points Rewards program Rewards points per $ spent Purchase rate Annual fee
Citi Rewards Card - Points & Gift Card Offer
90,000
Citi Rewards Program
1
21.49% p.a.
$49 annual fee for the first year ($149 p.a. thereafter)
Receive 90,000 bonus Citi reward Points (worth $400 in gift cards) and a $100 Coles eGift Card when you spend $3,000 in the first 90 days.
Citi Rewards Card - Balance Transfer Offer
N/A
Citi Rewards Program
1
21.49% p.a.
$49 annual fee for the first year ($149 p.a. thereafter)
Save with a $49 first-year annual fee and 0% on balance transfers for 30 months with no balance transfer fee.
Citi Rewards Card - Velocity Points Offer
150,000
Citi Rewards Program
1
21.49% p.a.
$99 annual fee for the first year ($199 p.a. thereafter)
Enjoy up to 150,000 bonus Velocity Points (80,000 when you spend $3,000 in the first 90 days and 70k after 12 months).
Citi Premier Card
130,000
Citi Rewards Program
1
21.49% p.a.
$150 annual fee for the first year ($300 p.a. thereafter)
Enjoy 130,000 bonus points (worth $450 in eGift cards) when you spend $4,000 within the first 90 days. Plus, a first-year annual fee discount.
loading

Compare up to 4 providers

Insurance and utilities

If you want to earn Flybuys points on your insurance, energy or phone or other bills, here are some of your options:

CompanyFlybuys points earned
Coles insurance1 extra point per $1 spent at Coles supermarkets
AGL
  • eBilling: 1 point per $1 spent on home energy bills
  • Paper bills: 1 point per $2 spent on home energy bills
OptusReceive bonus Flybuys points with eligible plans listed on the Optus website
Kleenheat1 point per $1

I forgot to swipe my Flybuys card. Can I earn points on previous purchases?

Yes. If you’ve shopped at Coles, just return to the same store within seven days of making a purchase and provide your receipt and Flybuys card. A customer service representative will add the points to your account. For other partners, call the Flybuys service centre on 13 1116 Monday to Friday 9am-7pm AEST. Limitations apply.

Redeeming Flybuys points

The Flybuys rewards program offers a wide range of ways to use your points, with redemptions starting from 2,000 points. Follow the steps below to redeem your points:

  1. Log in to your account at flybuys.com.au using your membership number and 4-digit PIN.
  2. Click on “Rewards” and browse the different options.
  3. Select the reward that you want and follow the prompts to make your redemption.

Some rewards, such as Flybuys Travel redemptions can be redeemed with Points + Pay.

Shopping

  • Money off your shop. You can redeem 2,000 Flybuys points for $10 Flybuys Dollars which you can use to get money off your shop at the following partners:
    • Coles supermarkets
    • Coles Express (including on fuel)
    • Kmart
    • Target
    • Liquorland
    • First Choice Liquor
    • mycar
  • Gift cards. Use your points to buy gift cards for brands like Coles, Target, Kmart, Gourmet Traveller Restaurant, Good Food Restaurant and BFC. You can redeem a $50 gift card for 10,000 Flybuys points and a $100 gift card for 20,000 Flybuys points.

Velocity Frequent Flyer

The Flybuys and Velocity partnership allows you to transfer Flybuys points to the Velocity Frequent Flyer program, with 1,000 Flybuys equalling 500 Velocity Points. To transfer Flybuys to Velocity, you need to link your accounts via the Flybuys website. You can then do a one-off transfer for a minimum of 1,000 Flybuys points, or set up Auto Transfer so your points are automatically converted into Velocity Points.

You'll also 1 Velocity Status Credits for every $100 you spend at Coles, First Choice Liquor and Liquorland, which can help you achieve a higher membership level in the frequent flyer program. The number of Status Credits you can earn is capped at 10 per month.

Plus, Velocity regularly has bonus points promotions when cardholders transfer their Flybuys (and other partnered reward points) to their Velocity account. Check out this bonus points guide to see if there are any current promotions running.

Travel

You can use Flybuys points for a variety of travel rewards, including the following:

  • Flybuys Travel. Use your points to book flights, hotels and travel packages through Flybuys Travel. Rewards start at 2,000 points.
  • Experiences. Book tours, experiences and restaurant reservations with Adrenaline eVouchers and other travel e-vouchers.

Retail items

You can use your Flybuys points to shop and buy products across the following categories:

  • Fashion and accessories. This includes bags, wallets, haircare and grooming, sunglasses and eyewear as well as watches and jewellery.
  • Home and garden. Use your Flybuys to upgrade your home with appliances, BBQ and gardening tools, bed and bath items, dining and cookware.
  • Technology. Tech rewards include phones, computers, tablets, headphones and speakers with brands including Apple, Panasonic and Sony.
  • Travel and fun. Options include suitcases, travel bags and packing cubes.
  • Lifestyle. Treat yourself to beer, wine or spirits, books and magazines, camping and outdoor accessories and more.

To browse the full catalogue and see how many points you'll need to redeem your preferred rewards, visit the Flybuys website.

Do Flybuys points expire?

Flybuys points don't expire as long as you collect or redeem them at least once a year. If you don't earn or redeem any points on your account for a period of 12 consecutive months, then your points will automatically expire and your membership may be terminated. You can see your Flybuys points balance and manage your account via the Flybuys website or by calling the customer service team on 13 11 16.

Frequently asked questions

Pictures: Getty and Flybuys

More guides on Finder

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.

525 Responses

    Default Gravatar
    CharlieDecember 18, 2019

    Hi,
    I was wondering, can I use flybuys dollars to purchase fuel?

      Avatarfinder Customer Care
      CharisseDecember 21, 2019Staff

      Hi Charlie,

      Thanks for reaching out to Finder.

      Yes- you will be able to use flybuys Dollars to purchase fuel at Coles Express.

      flybuys Dollars may also be used in store at Coles Supermarkets, Liquorland, First Choice Liquor, Coles Express, Kmart, Target and mycar.

      I hope this helps.

      Cheers,
      Charisse

    Default Gravatar
    LynetteSeptember 20, 2019

    How many velocity points does it take to fly Mackay-Brisbane return

      Default Gravatar
      NikkiSeptember 21, 2019

      Hi Lynette,

      Thanks for your question. It takes 994 miles to fly from Mackay-Brisbane return and 11,800 points to fly Economy, 17,700 points to fly Premium Economy, and, 23,500 points to fly Business class.

      Hope this helps!

      Best,
      Nikki

    Default Gravatar
    SusanSeptember 6, 2019

    I have misplaced my flybuys card, can you tell me how to redeem my points and receive another card.

      Default Gravatar
      NikkiSeptember 7, 2019

      Hi Susan,

      Thanks for your question. Sorry to hear you misplaced your flybuys card. To replace your flybuys card:

      Log in using your membership number and password. Click ‘My Account’ from the main menu. Select the cardholder you require a replacement card for from the list of cardholders linked to the account and submit a request from the options in the top right of the cardholders profile window.

      How to redeem my points?

      It’s not possible to add receipts online when you shopped and don’t have your card. If you forgot to swipe your card and you shopped at Coles, you can return to the same store within seven days with your receipt and flybuys card and they can add the points your account. For other partners please contact the flybuys service centre and you can find the number on the flybuys website.

      Hope this helps!

      Best,
      Nikki

    Default Gravatar
    hopeAugust 8, 2019

    I sign up for flybuys but didn’t receive a card.

      Default Gravatar
      NikkiAugust 9, 2019

      Hi Hope,

      Thanks for getting in touch! Sorry to hear you haven’t received your Flybuys card. While Finder review’s Flybuys on our pages, kindly note that we are not partnered with their company. Please contact Flybuys directly to check the status of your card delivery.

      Hope this helps!

      Best,
      Nikki

    Default Gravatar
    DodieJuly 5, 2019

    i want to use my flybuy points to coles. pls help me what will i do

      Default Gravatar
      NikkiJuly 5, 2019

      Hi Dodie,

      Thanks for getting in touch!

      To use your flybuys points at Coles, please see below the propert steps to convert your points to dollars:

      1. Sign to your account before turning your points into flybuys Dollars.
      2. Click ‘Redeem Now’ and complete the required info – including your 4-digit PIN.
      3. Select how many points you want to convert into flybuys Dollars.
      4. Present your flybuys card when you’re next in-store, let the team member at the checkout know you’d like to pay with flybuys Dollars. Enter the amount of flybuys Dollars you’d like to spend, swipe your card and enter your PIN.

      Reminder about coverting points to FB$:

      1. Go to the Rewards section of flybuys.com.au or contact the flybuys Service Centre.
      2. After points are converted into FB$, a credit will be applied to your account.
      3. You will be required to select a PIN. The PIN will apply for any future use of FB$ and may be changed by you at any time. The maximum permitted value of credit in your account is FB$4,999.
      4. Please allow up to 30 minutes for your flybuys Dollars to be transferred to your flybuys card.

      When you want to use your flybuys Dollars you, will need to present your physical flybuys card when you are next in store and enter the PIN. FB$ cannot be redeemed via the barcode on the back of any credit card on which you can earn points.

      If you do not use all of the FB$ in the transaction, the remaining credit is retained and can be used in subsequent transactions.

      Hope this helps! For any further questions, feel free to reach out to us again, we’re here to help.

      Best,
      Nikki

Go to site