Guide to flybuys rewards program

How to earn flybuys points as you shop and redeem discounts at the checkout, gift cards, Velocity Points and more.

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Mum holding baby while shopping for fresh produce in supermarket.

The flybuys loyalty program rewards shoppers as they spend at Coles, Kmart, Target and other partnered retailers. You can then redeem your flybuys points for rewards including money off your shop, gift cards and travel. Use this guide to learn how to earn points, redeem rewards and get the most out of one of Australia's favourite rewards programs.

Coles Credit Card Offer

Coles No Annual Fee Mastercard

0% p.a. for 12 months
on purchases and balance transfers

Offer ends 31 January 2020

Eligibility criteria, terms and conditions, fees and charges apply

Coles Credit Card Offer

Save with 0% interest rates on purchases and balance transfers for the first 12 months. Plus, an ongoing $0 annual fee.

  • 0% p.a. on purchases for 12 months (reverts to 19.99% p.a.)
  • 0% p.a. on balance transfers for 12 months (reverts to 19.99% p.a.)
  • Earn 0.5 flybuys point per $1 spent on eligible purchases
  • $10 off your Coles supermarket shop when you redeem 2,000 points
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How to join flybuys

As long as you're over the age of 16, you can join for free at Coles or online in the following steps:

  1. Go to the flybuys website at www.flybuys.com.au.
  2. Click the “Join” button on the top right-hand side of the homepage.
  3. Provide your personal details and other general information about yourself. Then you'll receive an email with a confirmation code.
  4. Follow the prompts to confirm your membership and activate your card.

When you join online, you can print a temporary card to use in store until your card arrives in the mail.

How to earn flybuys points

Whether you're buying groceries, filling up at the petrol station or shopping online, here are some of the ways you can earn points:

Shopping with partnered brands and retailers

You can earn points as you spend by scanning your loyalty card at the checkout in-store or entering your membership details when you're checking out online. Compare the partnered brands and how many points you'll earn per $1 in the table below.

Retailer Points earned Where can you earn points
Coles 1 point per $1 In store and online
Liquorland 1 point per $1 In store and online
Target 1 point per $1 In store and online
First Choice Liquor 1 point per $1 In store and online
Budget 3 points per $1 In store and online
Coles Express 1 point per $1 In store
mycar 1 point per $1 In store
eBay 1 point per $2 Online
Fitbit 10 points per $1 Online
Garmin 10 points per $1 Online
First Choice Liquor Market 1 point per $1 Online
flybuys Travel 1 point per $1 Online
adidas 3 points per $1 Online
Discovery Parks and Top Parks 2 points per $1 Online

You can check out our comprehensive list of all of the places you can earn flybuys points to compare your options.

Use a rewards credit card

You can collect flybuys points when you spend with certain credit cards in Australia. You'll earn points per $1 you spend on eligible purchases (which includes most everyday transactions) with a Coles credit card. Some of these cards also boast big bonus points offers, which can help boost your flybuys points balance. You can also earn flybuys points with a Coles personal loan.

If you have a Citi Rewards or NAB Rewards credit card, you can exchange your points for flybuys points. The exchange rates vary between cards, so we've broken down how many flybuy points you'll get below:

NAB Rewards

  • NAB Rewards Classic card: 3 NAB Rewards Points = 2 flybuys points.
  • NAB Rewards Platinum, NAB Rewards Signature and NAB Rewards Business Signature: 1 NAB Rewards Point = 1 flybuys point.

There is a minimum transfer of 3,000 NAB Rewards points.

Citi Rewards

  • Citi Premier and Citi Prestige credit cards: 1 Citi reward Point = 1 flybuys point.
  • Citi Rewards Card: 1.33 Citi reward Points = 1 flybuys point.
  • Citi Classic and Citi Gold card: 2 Citi reward Points = 1 flybuys point.

You can transfer a minimum of 2,000 Citi Rewards for flybuys points.

Compare credit cards that earn flybuys points

Updated January 23rd, 2020
Name Product Bonus Points Rewards Program Rewards Points per $ spent Purchase rate (p.a.) Annual fee
Coles No Annual Fee Mastercard
flybuys
Visa/MC
0.5
0% for 12 months, reverts to 19.99% p.a.
$0 p.a.
Offers 0% p.a. on purchases and balance transfers for the first 12 months and an ongoing $0 annual fee. Plus, earn flybuys for your eligible spend.
Coles Low Rate Mastercard
flybuys
Visa/MC
0.5
0% for 12 months, reverts to 12.99% p.a.
$58 p.a.
Offers 0% p.a. interest on balance transfers and purchases for the first 12 months. Plus, earn flybuys points at Coles Supermarkets.

Compare up to 4 providers

Insurance and utilities

From insurance and energy to telco, here are some of the ways you can earn flybuys on your utility bills:

Company flybuys points earned
Coles insurance 1 extra point per $1 spent at Coles supermarkets
AGL 1 point per $1
Optus Receive bonus flybuys points with eligible plans
Kleenheat 1 point per $1

I forgot to swipe my flybuys card. Can I earn points on previous purchases?

Yes. If you’ve shopped at Coles, you can return to the same store within seven days of making a purchase, provide your receipt and flybuys card. A customer service representative will add the points to your account. For other partners, call the flybuys service centre on 13 1116 Monday to Friday 9am-7pm AEST. Limitations apply.

Redeeming flybuys points

The flybuys rewards program offers a wide range of ways to use your points, with redemptions starting from 2,000 points. Follow the steps below to redeem your points:

  1. Log in to your account at flybuys.com.au. using your membership number and 4-digit PIN.
  2. Click on “Rewards” and browse the different options.
  3. Select the reward that you want and follow the prompts to make your redemption.

Some rewards, such as flybuys Travel redemptions or movie ticket vouchers, can be redeemed with Points + Pay.

Shopping

  • Money off your shop. You can redeem 2,000 flybuys points for $10 flybuys Dollars which you can use to get money off your shop at Coles supermarkets, Coles Express, Kmart, Target, Liquorland, First Choice Liquor and mycar.
  • Gift cards. Use your points to buy gift cards for Coles, Target, Kmart, Spa.com.au, Gourmet Traveller Restaurant, Good Food Restaurant and BFC. At the time of writing, you can redeem a $50 gift card for 10,000 flybuys points and a $100 gift card for 20,000 flybuys points.

Velocity Frequent Flyer credit cards

The flybuys and Velocity partnership allows you to transfer flybuys points to the Velocity Frequent Flyer program, with 2,000 flybuys equalling 870 Velocity points. To transfer flybuys to Velocity, you need to link your accounts via the flybuys website. This also allows you to earn Velocity Status Credits for spending at Coles, First Choice Liquor and Liquorland, which can help you achieve a higher membership level in the frequent flyer program.

Use our Velocity and flybuys calculator to see how many frequent flyer points you could collect based on how much you spend at the supermarket. Velocity regularly hosts bonus points promotions when cardholders transfer their flybuys (and other partnered reward points) to their Velocity account. Check out this bonus points guide to see if there are any current promotions running.

Travel

You can use flybuys points for a variety of travel rewards, including the following:

  • flybuys Travel. Use your points to book flights, hotels and travel packages through flybuys Travel. Rewards start at 2,000 points.
  • Experiences. Book tours, experiences and restaurant reservations with iVenture cards and other travel e-vouchers.
  • Theme parks. Redeem your flybuys points for Dreamworld passes or a Village Roadshow pass (that includes Warner Bros, Dreamworld and Sea World).

Movie tickets

Book tickets to see the latest blockbusters courtesy of your flybuys points by redeeming a HOYTS cinevoucher.

Merchandise

You can use your flybuys points to shop and buy products across the following categories:

  • Fashion and accessories. This includes bags, wallets, haircare and grooming, sunglasses and eyeware as well as watches and jewellery.
  • Home and garden. Use your flybuys to upgrade your home with appliances, BBQ and gardening tools, bed and bath, dining and cookware.
  • Technology. Tech rewards include phones, computers, tablets, headphones, speakers and many other items, with brands including Apple, Panasonic, Xbox and Samsung.
  • Travel accessories. Options include suitcases, travel bags and even luggage-tracking devices.
  • Wine and spirits. Treat yourself to beer, wine or spirits with your flybuys points.

To browse the full catalogue and see how many points you'll need to redeem your preferred rewards, visit the flybuys website.

Do flybuys points expire?

flybuys points don't expire as long as you collect or redeem them at least once a year. If you don't earn or redeem any points on your account for a period of 12 consecutive months, then your points will automatically expire and your membership may be terminated. You can see your flybuys points balance and manage your account via the flybuys website or by calling the customer service team on 13 11 16.

Frequently asked questions

Pictures: Getty and flybuys

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525 Responses

  1. Default Gravatar
    CharlieDecember 18, 2019

    Hi,
    I was wondering, can I use flybuys dollars to purchase fuel?

    • Avatarfinder Customer Care
      CharisseDecember 21, 2019Staff

      Hi Charlie,

      Thanks for reaching out to Finder.

      Yes- you will be able to use flybuys Dollars to purchase fuel at Coles Express.

      flybuys Dollars may also be used in store at Coles Supermarkets, Liquorland, First Choice Liquor, Coles Express, Kmart, Target and mycar.

      I hope this helps.

      Cheers,
      Charisse

  2. Default Gravatar
    LynetteSeptember 20, 2019

    How many velocity points does it take to fly Mackay-Brisbane return

    • Avatarfinder Customer Care
      NikkiSeptember 21, 2019Staff

      Hi Lynette,

      Thanks for your question. It takes 994 miles to fly from Mackay-Brisbane return and 11,800 points to fly Economy, 17,700 points to fly Premium Economy, and, 23,500 points to fly Business class.

      Hope this helps!

      Best,
      Nikki

  3. Default Gravatar
    SusanSeptember 6, 2019

    I have misplaced my flybuys card, can you tell me how to redeem my points and receive another card.

    • Avatarfinder Customer Care
      NikkiSeptember 7, 2019Staff

      Hi Susan,

      Thanks for your question. Sorry to hear you misplaced your flybuys card. To replace your flybuys card:

      Log in using your membership number and password. Click ‘My Account’ from the main menu. Select the cardholder you require a replacement card for from the list of cardholders linked to the account and submit a request from the options in the top right of the cardholders profile window.

      How to redeem my points?

      It’s not possible to add receipts online when you shopped and don’t have your card. If you forgot to swipe your card and you shopped at Coles, you can return to the same store within seven days with your receipt and flybuys card and they can add the points your account. For other partners please contact the flybuys service centre and you can find the number on the flybuys website.

      Hope this helps!

      Best,
      Nikki

  4. Default Gravatar
    hopeAugust 8, 2019

    I sign up for flybuys but didn’t receive a card.

    • Avatarfinder Customer Care
      NikkiAugust 9, 2019Staff

      Hi Hope,

      Thanks for getting in touch! Sorry to hear you haven’t received your Flybuys card. While Finder review’s Flybuys on our pages, kindly note that we are not partnered with their company. Please contact Flybuys directly to check the status of your card delivery.

      Hope this helps!

      Best,
      Nikki

  5. Default Gravatar
    DodieJuly 5, 2019

    i want to use my flybuy points to coles. pls help me what will i do

    • Avatarfinder Customer Care
      NikkiJuly 5, 2019Staff

      Hi Dodie,

      Thanks for getting in touch!

      To use your flybuys points at Coles, please see below the propert steps to convert your points to dollars:

      1. Sign to your account before turning your points into flybuys Dollars.
      2. Click ‘Redeem Now’ and complete the required info – including your 4-digit PIN.
      3. Select how many points you want to convert into flybuys Dollars.
      4. Present your flybuys card when you’re next in-store, let the team member at the checkout know you’d like to pay with flybuys Dollars. Enter the amount of flybuys Dollars you’d like to spend, swipe your card and enter your PIN.

      Reminder about coverting points to FB$:

      1. Go to the Rewards section of flybuys.com.au or contact the flybuys Service Centre.
      2. After points are converted into FB$, a credit will be applied to your account.
      3. You will be required to select a PIN. The PIN will apply for any future use of FB$ and may be changed by you at any time. The maximum permitted value of credit in your account is FB$4,999.
      4. Please allow up to 30 minutes for your flybuys Dollars to be transferred to your flybuys card.

      When you want to use your flybuys Dollars you, will need to present your physical flybuys card when you are next in store and enter the PIN. FB$ cannot be redeemed via the barcode on the back of any credit card on which you can earn points.

      If you do not use all of the FB$ in the transaction, the remaining credit is retained and can be used in subsequent transactions.

      Hope this helps! For any further questions, feel free to reach out to us again, we’re here to help.

      Best,
      Nikki

  6. Default Gravatar
    JohnJune 12, 2019

    How do I cancel my Coles Flybuys Card?

    • Avatarfinder Customer Care
      NikkiJune 12, 2019Staff

      Hi John,

      Thanks for getting in touch!

      To cancel your Flybuys card, simply contact Flybuys customer service and they will assist you accordingly.

      Hope this helps!

      Best,
      Nikki

  7. Default Gravatar
    AnyaApril 30, 2019

    I have my flybuys set to automatically convert my points to $10 off. So I don’t have to manually redeem each time. When I go through the checkout it lets me know if I have any rewards to use.

    My son would like to have this as well on his flybuys account but we can’t find how to set it up for the first time. Can you please help.

    • Avatarfinder Customer Care
      NikkiMay 1, 2019Staff

      Hi Anya,

      Thanks for getting in touch with Finder! To convert points into FB$, you should go to the Rewards section of flybuys.com.au or contact the flybuys Service Centre. After points are converted into FB$, a credit will be applied to your account. You will be required to select a PIN. The PIN will apply for any future use of FB$ and may be changed by you at any time. The maximum permitted value of credit in your account is FB$4,999. Please allow up to 30 minutes for your flybuys Dollars to be transferred to your flybuys card. Present your flybuys card when you’re next in-store, let the team member at the checkout know you’d like to pay with flybuys Dollars. Enter the amount of flybuys Dollars you’d like to spend, swipe your card and enter your PIN.

      Hope this helps!

      Best,
      Nikki

  8. Default Gravatar
    ReneeApril 13, 2019

    I have redeemed flybuys dollars a few months ago and didn’t use them all. How do I find out the balance?

    • Avatarfinder Customer Care
      MaiApril 14, 2019Staff

      Hi Renee,

      Thank you for reaching out to Finder.

      When you’re on the flybuys app and logged in, you can see your points balance on the home screen. Or if you are using a computer, you can sign in to your accounr and you’ll see your points balance on the right-hand side. Moreover, if you receive emails from flybuys or get the Points Summaries in the mail, your points balance will always be included.

      Hope this helps! 😊

      Kind Regards,
      Mai

  9. Default Gravatar
    DanApril 13, 2019

    Hello, I have lost my physical Flybuys card. Am I able to spend my flybuys dollars at Coles using the flybuys barcode on my phone or temporary card which is in my phone?
    Thank you

    • Avatarfinder Customer Care
      JeniApril 14, 2019Staff

      Hi Dan,

      Thank you for getting in touch with Finder.

      You may print your temporary card so the representative at Coles may scan that without any hassle. Kindly contact flybuys if you prefer to just use your phone for your flybuys dollars.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  10. Default Gravatar
    SkyeApril 12, 2019

    Hey,

    I would like to know if flybuys dollars can be used to purchase petrol at Coles express?

    Thanks.

    • Avatarfinder Customer Care
      JeniApril 13, 2019Staff

      Hi Skye,

      Thank you for getting in touch with Finder.

      Yes, not only can you earn points on your spend at Coles Express, you can also get money off with flybuys Dollars. Convert your points in the rewards store to flybuys Dollars to use at Coles Express. Once you have set up a PIN and converted your points, simply swipe your flybuys card in store and let the team member know you want to pay with flybuys Dollars.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

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