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flybuys Rewards Program Guide

How to earn flybuys points on everyday purchases and redeem them for flights, shopping discounts, gift cards and many other rewards.

With over 10 million cardholders across the country, flybuys is Australia’s largest loyalty program. It’s owned by Wesfarmers (the parent company of Coles, Kmart and Target, among others) and allows members to earn and redeem points for spending in a range of categories including grocery shopping, general retail, travel, petrol, insurance and banking. You can use this guide to discover how you can earn flybuys points on everyday spending and what you can redeem them for.

What's in this guide?

What is flybuys and how does it work?

This shopping loyalty program offers you points for your everyday spending. It's free to sign up and once you have, you'll be issued with a membership card that you can scan at the checkout or type in when you're shopping online.

Then you can earn flybuys points for every dollar you spend with Coles, Liquorland, Kmart and Target (just to name a few). Once you've accumulated 2,000 points, you can redeem them for $10 off your shop at the Coles checkout. You can also exchange your flybuys points for Velocity Frequent Flyer Points, flights, accommodation and other travel rewards via flybuys Travel, as well as products from the flybuys online store.

How to join flybuys

Anyone over the age of 16 can join the flybuys program for free. Membership forms are available at the checkout or customer service desk in many Coles supermarkets. You can also sign up online by following the steps below:

  1. Go to the flybuys website at www.flybuys.com.au.
  2. Click the “Join” button on the top right-hand side of the homepage.
  3. Provide your personal details and other general information about yourself. flybuys will then send an email with a confirmation code.
  4. Follow the prompts to confirm your membership and activate your card.

Regardless of whether you register online or in-store, you’ll initially get a temporary card to scan when you shop with program partners. Your official, plastic flybuys card should arrive in the mail within 10 business days.

How to earn flybuys points

The flybuys program has a wide range of partners in categories including shopping, credit cards and banking, travel, insurance and lifestyle, which we outline in detail below. The way you earn points varies depending on whether you’re shopping in person or online.

Earning flybuys in-store at Coles and with other partnered retailers

If you’re shopping at Coles supermarket, Kmart, Target, First Choice Liquor or at any other brick-and-mortar retail partner, you’ll need to scan your flybuys card at the checkout before you make your payment. With most of these partnered retailers, you'll earn 1 flybuys points per $1 spent. However, you'll earn 3 flybuys points per $1 spent with Adidas and 1 point per $2 spent at Coles Express petrol stations.

You can check out our comprehensive list of all of the places you can earn flybuys points to compare your options.

Earning flybuys online

You can earn flybuys for shopping online with a program partner by logging into your flybuys account, selecting the partner and following the prompts to make your purchases. Some partners, may allow you to enter your flybuys number before you make a payment. You can also earn 1 flybuys point per $2 spent at eBay when you link your flybuys and eBay account.

Earning flybuys points with a credit card or debit card

Both Coles and NAB offer a range of rewards credit cards that offer flybuys points for every dollar spent on your card. Using a flybuys credit card provides you with additional points when you shop with program partners and also allows you to earn flybuys points on most other everyday spending.

Compare credit cards that earn flybuys points

Earn flybuys on insurance and other essentials

flybuys has several insurance and essential service partners that offer points for different spending and activities.

  • AGL. You can earn between 0.5 and 1 flybuys point for every dollar spent on AGL household gas and/or electricity bills by linking your flybuys and AGL accounts.
  • ahm. While listed as a flybuys partner, there are currently no offers from ahm. Previously, ahm has offered flybuys members bonus points for signing up for health insurance with them.
  • Coles Insurance. Coles provides car insurance, home insurance and landlord insurance options that allow you to earn one extra point per dollar spent at Coles supermarkets. So, for example, if you had a comprehensive car insurance policy from Coles Insurance, you would be able to earn two flybuys points per dollar spent on your Coles supermarket spending (compared to one point per dollar spent without the insurance policy).
  • Kleenheat. WA residents connected to the WA gas pipeline can earn one point per dollar spent on Kleenheat natural gas plans. Plus, if you switch from another provider, you can earn 10,000 bonus points upfront.
  • Medibank. Link your Medibank health cover membership with flybuys and you can earn three points per dollar spent on fresh fruit and vegetables at Coles. If you have an eligible activity-tracking device (e.g. a Fitbit) you’ll also collect 10 flybuys points per 10,000 steps.

Earn flybuys points on travel bookings

flybuys has its own online travel booking service, flybuys Travel, that allows you to earn and redeem flybuys points for flights, accommodation, car hire and travel packages. When you’re logged in and make a booking on the flybuys Travel website, you’ll earn one flybuys point per dollar spent. If you’re a member of a frequent flyer or hotel loyalty program, it’s also possible to earn points by providing your relevant membership number on your flybuys Travel booking. In addition to flybuys Travel, there are a number of travel and transport-related program partners you can earn points with directly.

  • Budget. This car hire company allows you to earn three flybuys points per dollar spent on base rental charges within Australia.
  • Kmart Tyre & Auto Service. Earn one point per dollar spent on car servicing, tyres, brakes, suspension, batteries and mechanical repairs.

Changes to Etihad Guest reward options

In December 2017 flybuys announced a number of changes to Etihad Guest reward options. So until further notice:

  • You won't be able to earn flybuys points for Etihad bookings made via the flybuys website
  • You won't be able to link your flybuys and Etihad Guest accounts
  • You won't be able to redeem flybuys points for Etihad Guest Miles

If you have already linked your flybuys and Etihad Guest accounts, you can still earn Etihad Guest Tier Miles for your spending at Coles, First Choice Liquor and Liquorland.

Lifestyle

flybuys has a growing range of lifestyle partners, particularly partners focused on health and fitness. You can earn flybuys points with the following companies:

  • Fitbit. You can earn 10 flybuys points per dollar spent on any Fitbit Wireless Activity Tracker. Note that you must buy your Fitbit online at flybuys.com.au/fitbitstore and you must enter your flybuys card number at the time of purchase.
  • Garmin. If you have a Garmin activity-tracking device, you can link it to your Medibank and flybuys accounts to earn 10 points per 10,000 steps. Occasionally, Garmin may also offer other benefits for flybuys members, such as bonus points or discounts.
  • Goodlife. Earn two points per dollar spent on your gym membership with Goodlife.
  • OPSM. This optometrist and eyewear company offers one point per dollar spent in store on frames, glasses, contact lenses and tints when you present your flybuys card at the time of purchase.
  • Weight Watchers. Earn one point per dollar spent on a weight-loss plan from Weight Watchers. You can also get 5,000 bonus points for signing up to an online coaching or group coaching plan before 30 June 2017.

I forgot to swipe my flybuys card. Can I earn points on previous purchases?

If you’re a flybuys member and you’ve forgotten your card or details, it’s possible to get the relevant points added to your account. For example, if you’ve shopped at Coles, you can return to the same store within seven days of making a purchase, provide your receipt and flybuys card and a customer service representative will add the points to your account. For other partners, call the flybuys service centre on 13 1116 Monday to Friday 9am-7pm AEST. Please note limitations apply.

How to redeem flybuys points

The flybuys rewards program offers a wide range of ways to use your points, with redemptions starting from 2,000 points. Follow the steps below to make a redemption:

  1. Log in to your account at flybuys.com.au.
  2. Click on “Rewards” and browse the different options.
  3. Select the reward that you want and follow the prompts to make your redemption.

Some rewards, such as flybuys Travel redemptions or movie ticket vouchers, allow you to use a combination of points and cash. Known as Points + Pay, this option gives you the flexibility to make redemptions when you want, but minimum point amounts still apply. Below, we’ve outlined the key categories for flybuys rewards.

Money off your shop

If you’re interested in getting cashback, flybuys offers two different options:

  • Money off your shop. You can redeem flybuys for cash off your shop at program partners including Coles, Kmart, Liquorland, First Choice Liquor and Target. In terms of point value, this reward has one of the highest rates, with 2,000 points equalling $10 worth of flybuys Dollars (or 1 point equalling 0.5 cents).
  • Gift cards. flybuys offers a wide range of gift cards for everything from shopping to entertainment and dining. Most of these redemptions start from 10,000 flybuys points for a $50 gift card.

Travel

You can use flybuys points for a variety of travel rewards, including the following:

  • Day cruises and travel experiences. Use your points to book day cruises and entry passes for other travel experiences. For example, Cruise Tasmania’s Heritage Morning Cruise costs 49,400 points, while an adult pass to SEA LIFE Sydney Aquarium costs 6,800 points.
  • flybuys Travel. You can use points or a combination of points and cash to pay for flights, accommodation, transport or packages booked through flybuys travel. Redemptions start from 2,000 flybuys points and are available in increments of 200 points thereafter, with a dollar value of 0.5 cents per point.
  • Velocity frequent flyer points. The flybuys and Velocity partnership allows you to transfer flybuys points to the Velocity Frequent Flyer program, with 2,000 flybuys equalling 870 Velocity points. To transfer flybuys to Velocity, you need to link your accounts via the flybuys website. This also allows you to earn Velocity Status Credits for spending at Coles, First Choice Liquor and Liquorland, which can help you achieve a higher membership level in the frequent flyer program.
  • Etihad Guest Tier Miles. If you have previously linked your flybuys and Etihad Guest accounts, you can earn 1 Etihad Guest Tier Mile per $1 spent at Coles, First Choice Liquor and Liquorland.
  • Budget car rental. You can use flybuys points to hire a car through Budget, with redemptions starting from 16,400 points for a one-day Holden Spark or similar (Group A) car hire in Australia.

Entertainment and experiences

You can use flybuys points for the following entertainment and experience rewards:

  • Movie tickets. flybuys offers movie voucher rewards for both HOYTS and Village Cinemas, including Gold Class options. Redemptions in this category start from 4,800 for a HOYTS National e-Cinevoucher (Mon-Thu) for two adults.
  • Theme parks. You can use flybuys points to get passes for Dreamworld, Sea World, Wet’n’Wild or Warner Bros. Movie World. Redemptions start from 10,000 for a one-day child ticket to Dreamworld, with Points + Pay available from 4,000 points.
  • Food and dining experiences. Some of the food and dining rewards include Good Food restaurant gift cards, restaurant and cruise buffet breakfast vouchers, De Bortoli or Black Swan wine tasting and dining experiences, and high tea bookings.

Merchandise

The flybuys rewards store has a wide variety of merchandise you can purchase with your points or a combination of points and cash. We’ve highlighted some examples of redemptions in key categories below:

  • Fashion and accessories. Options include jewellery and watches from popular brands such as Swarovski, sunglasses from Maui Jim, and wallets or bags from brands such as Fossil and MANZONI.
  • Home and garden. This category includes items such as baby monitors, toys, kitchen utensils, bathroom scales and lawn mowers.
  • Technology. You can use flybuys to get a new phone, computer, tablet, headphones, speakers and many other items, with brands including Apple, Panasonic, Xbox and Samsung.
  • Travel accessories. Options include suitcases, travel bags and even luggage-tracking devices.
  • Wine and spirits. You can redeem your flybuys points for wine bundles or a bottle of spirits, with redemptions from as little as 4,500 points for half a dozen bottles of wine. Alternatively, you could use your flybuys points to get cash off wine, spirits or other alcohol at First Choice Liquor or Liquorland by redeeming flybuys Dollars.

Key program details to consider

Here are the important details to keep in mind when looking at the flybuys rewards program:

  • Point expiry. flybuys points don’t expire as long as you collect or redeem them at least once a year. If you don’t earn or redeem any points on your account for a period of 12 consecutive months, then your points will automatically expire and your membership may be terminated.
  • Eligible purchases. While most purchases with a program partner will earn flybuys points, there could be specific exclusions. For example, you won’t earn flybuys points at Coles for gift cards, iTunes cards, charitable donations or smoking/tobacco products.
  • Account management. You can manage your account online via the flybuys website. Alternatively, you can call the customer service team on 13 11 16.
  • Redemption value. In general, most rewards offer a dollar value that ranges from 0.4 cents to 0.5 cents per point, but it depends on what you choose to redeem.
  • Additional cardholders. You can add a cardholder to your flybuys account. This allows you to pool your rewards and benefits with a partner or family member/s.

The flybuys program is free to join and offers you benefits when you purchase from program partners. Membership offers the most value when you regularly spend with partners such as Coles, First Choice Liquor, Kmart, Liquorland, Target and flybuys Travel. If you don’t frequently spend money with these program partners, it may be worth considering other loyalty or frequent flyer reward programs to find one that’s more convenient for you.

Common questions about flybuys

Pictures: Shutterstock and flybuys.

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410 Responses

  1. Default Gravatar
    AlexJune 15, 2018

    I’ve had a temporary fly bus card for a few years now, keep forgetting to sign up properly! I’m trying to sign up with it but 5e registration code has partly come off so I can’t read it all.. is 5ere anyway way of still being able to keep all then
    Pints I’ve earns?

    • Staff
      ArnoldJune 16, 2018Staff

      Hi Alex,

      Thanks for your inquiry

      Yes, you may still be able to claim the points you have earned on your transactions. You will need to provide receipts of the said transactions for the points to be added to your account.

      Hope this information helps

      Cheers,
      Arnold

  2. Default Gravatar
    SharonJune 14, 2018

    Which airlines can I use to earn flybuy points

    • Staff
      NikkiJune 14, 2018Staff

      Hi Sharon,

      Thanks for getting in touch!

      You can use your flybuys points for Etihad, Qantas, Jetstar & Virgin. For more information, you can view this page.

      Hope this was helpful. Don’t hesitate to message us back if you have more questions.

      Regards,
      Nikki

  3. Default Gravatar
    FrancesJune 6, 2018

    I am a member and would like to add my email address. How do I do this?

    • Staff
      JeniJune 6, 2018Staff

      Hi Frances,

      Thank you for getting in touch with finder.

      As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice.

      If you are enquiring about adding your email on your flybuys account since you are currently viewing this page about flubuys Rewards Program, please go to this page to update your email on their official page.

      I hope this helps.

      Have a great day!

      Cheers,
      Jeni

  4. Default Gravatar
    DionJune 1, 2018

    Does flybuys have any type of debit card that you can load your points dollars value onto to spend at other non partner stores?

    • Staff
      NikkiJune 1, 2018Staff

      Hi Dion,

      Thanks for your message.

      Both Coles and NAB offer a range of rewards credit cards that offer flybuys points for every dollar spent on your card. Using a flybuys credit card provides you with additional points when you shop with program partners and also allows you to earn flybuys points on most other everyday spending.

      Hope this helps!

      Regards,
      Nikki

  5. Default Gravatar
    lilyMay 25, 2018

    how many points do you need for travel from Melbourne to Bali and return ticket.

    • Staff
      NikkiMay 25, 2018Staff

      Hi Lily,

      We’ve read your message, Thanks!

      You can exchange your flybuys points for Velocity Frequent Flyer Points, flights, accommodation and other travel rewards via flybuys Travel, as well as products from the flybuys online store.

      Traveling from Sydney to Bali is 2783 miles one way, 5,566 miles round trip.

      You’ll need:

      Economy: 34,800 Velocity points.
      Premium Economy: 53,700 Velocity points.
      Business: 71,500 Velocity points.

      The minimum amount of Points required for a Reward Seat for, Virgin Australia, Virgin Atlantic, Air New Zealand4 (Trans Tasman services), Alitalia, Delta Air Lines.

      For any clarifications, feel free to message us again.

      Cheers,
      Nikki

  6. Default Gravatar
    DeborahMay 20, 2018

    I’m a member of flybuys but from a long time ago. I have long since married and wonder if I may change my membership into my new name or will I need to start over again?

    Regards,
    Deborah

    • Staff
      JeniMay 20, 2018Staff

      Hi Deborah,

      Thank you for getting in touch with finder.

      As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice.

      You can change your name into your married name by updating your details online. Log in using your membership number and password. Click ‘My Account’ from the main menu. Select from the options in the top right on the Account Overview page or navigate to the ‘Account Details’ page via the submenu to update full details.

      I hope this helps.

      Have a great day!

      Cheers,
      Jeni

  7. Default Gravatar
    SusanMay 1, 2018

    I was told at KMart my current card has expired. How do I get a new Flybuys card?

    • Staff
      JhezelynMay 1, 2018Staff

      Hello Susan,

      Thank you for your comment.

      You may order a replacement card with the same card number. Just log in using your membership number and password. Click ‘My Account’ from the main menu. Select the cardholder you require a replacement card for from the list of cardholders linked to the account and submit request from the options in the top right of the cardholders profile window. I hope this helps.

      Regards,
      Jhezelyn

  8. Default Gravatar
    CherylApril 27, 2018

    I have a Fly buy’s card that I use every time I shop at Coles. How can I use my points and redeem them. I tried to log in but it told me that I haven’t logged in for a long time. I don’t know how many I have either.

    • Staff
      JhezelynApril 27, 2018Staff

      Hi Cheryl,

      Thank you for your comment.

      To log in to your flybuys online account on the flybuys website, enter your member’s number and try clicking forgot password to reset your password. If you’re still unable to log in after you reset the password, you need to call their hotline so they can check this for you.

      To redeem your points for a reward, make sure you are logged into the website. Select a reward you want to redeem and follow the prompts.

      Regards,
      Jhezelyn

  9. Default Gravatar
    nancyApril 26, 2018

    Do flybuy points expire?

    • Staff
      JhezelynApril 26, 2018Staff

      Hello Nancy,

      Thank you for your comment.

      As long as you collect or redeem points at least once a year, your flybuys points will never expire.

      Regards,
      Jhezelyn

  10. Default Gravatar
    RosslynApril 12, 2018

    I want to see my points and value

    • Staff
      JoelApril 12, 2018Staff

      Hi Rosslyn,

      Thanks for leaving a question on finder.

      You will need to go to the flybuys website, select “Log In” and enter your card number and password. This allows you to check your point balance, make redemptions, browse special offers and update your details.

      Cheers,
      Joel

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