The flybuys loyalty program rewards shoppers as they spend at Coles, Kmart, Target and other partnered retailers. You can then redeem your flybuys points for rewards including money off your shop, gift cards and travel. Use this guide to learn how to earn points, redeem rewards and get the most out of one of Australia's favourite rewards programs.
Coles Credit Card Offer
Coles No Annual Fee Mastercard
0% p.a. for 18 months on balance transfers charges a one-time 1.5% balance transfer fee
Offer ends 31 August 2020
Eligibility criteria, terms and conditions, fees and charges apply
Coles Credit Card Offer
Reward your spending with flybuys points and save with 0% interest on balance transfers for the first 18 months.
Ongoing $0 annual fee | 19.99% p.a. purchase rate
Earn flybuys point per $1 on eligible purchases
Compatible with Apple Pay and Samsung Pay
0% p.a. for the first 18 months on balance transfers with a one-time 1.5% balance transfer fee
As long as you're over the age of 16, you can join for free at Coles or online in the following steps:
Go to the flybuys website at www.flybuys.com.au.
Click the “Join” button on the top right-hand side of the homepage.
Provide your personal details and other general information about yourself. Then you'll receive an email with a confirmation code.
Follow the prompts to confirm your membership and activate your card.
When you join online, you can print a temporary card to use in store until your card arrives in the mail.
How to earn flybuys points
Whether you're buying groceries, filling up at the petrol station or shopping online, here are some of the ways you can earn points:
Shopping with partnered brands and retailers
You can earn points as you spend by scanning your loyalty card at the checkout in-store or entering your membership details when you're checking out online. Compare the partnered brands and how many points you'll earn per $1 in the table below.
You can collect flybuys points when you spend with certain credit cards in Australia. You'll earn points per $1 you spend on eligible purchases (which includes most everyday transactions) with a Coles credit card. Some of these cards also boast big bonus points offers, which can help boost your flybuys points balance. You can also earn flybuys points with a Coles personal loan.
If you have a Citi Rewards or NAB Rewards credit card, you can exchange your points for flybuys points. The exchange rates vary between cards, so we've broken down how many flybuy points you'll get below:
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
From insurance and energy to telco, here are some of the ways you can earn flybuys on your utility bills:
Company
flybuys points earned
Coles insurance
1 extra point per $1 spent at Coles supermarkets
AGL
1 point per $1
Optus
Receive bonus flybuys points with eligible plans
Kleenheat
1 point per $1
I forgot to swipe my flybuys card. Can I earn points on previous purchases?
Yes. If you’ve shopped at Coles, you can return to the same store within seven days of making a purchase, provide your receipt and flybuys card. A customer service representative will add the points to your account. For other partners, call the flybuys service centre on 13 1116 Monday to Friday 9am-7pm AEST. Limitations apply.
The flybuys rewards program offers a wide range of ways to use your points, with redemptions starting from 2,000 points. Follow the steps below to redeem your points:
Log in to your account at flybuys.com.au. using your membership number and 4-digit PIN.
Click on “Rewards” and browse the different options.
Select the reward that you want and follow the prompts to make your redemption.
Some rewards, such as flybuys Travel redemptions or movie ticket vouchers, can be redeemed with Points + Pay.
Shopping
Money off your shop. You can redeem 2,000 flybuys points for $10 flybuys Dollars which you can use to get money off your shop at Coles supermarkets, Coles Express, Kmart, Target, Liquorland, First Choice Liquor and mycar.
Gift cards. Use your points to buy gift cards for Coles, Target, Kmart, Spa.com.au, Gourmet Traveller Restaurant, Good Food Restaurant and BFC. At the time of writing, you can redeem a $50 gift card for 10,000 flybuys points and a $100 gift card for 20,000 flybuys points.
Velocity Frequent Flyer
Information about Velocity Points
Due to Virgin Australia going into voluntary administration, the Velocity Frequent Flyer program has placed a freeze on reward redemptions for an initial period of four weeks, effective from 21 April 2020. As of 15 May 2020, you can redeem points for some domestic flights. You can still transfer flybuys points to Velocity Points at this stage, if you wish to do so. We will update this page with more information as it becomes available. You can also continue to redeem flybuys points for other rewards.
The flybuys and Velocity partnership allows you to transfer flybuys points to the Velocity Frequent Flyer program, with 2,000 flybuys equalling 870 Velocity points. To transfer flybuys to Velocity, you need to link your accounts via the flybuys website. This also allows you to earn Velocity Status Credits for spending at Coles, First Choice Liquor and Liquorland, which can help you achieve a higher membership level in the frequent flyer program.
Use our Velocity and flybuys calculator to see how many frequent flyer points you could collect based on how much you spend at the supermarket. Velocity regularly hosts bonus points promotions when cardholders transfer their flybuys (and other partnered reward points) to their Velocity account. Check out this bonus points guide to see if there are any current promotions running.
Travel
You can use flybuys points for a variety of travel rewards, including the following:
flybuys Travel. Use your points to book flights, hotels and travel packages through flybuys Travel. Rewards start at 2,000 points.
Experiences. Book tours, experiences and restaurant reservations with iVenture cards and other travel e-vouchers.
Theme parks. Redeem your flybuys points for Dreamworld passes or a Village Roadshow pass (that includes Warner Bros, Dreamworld and Sea World).
Movie tickets
Book tickets to see the latest blockbusters courtesy of your flybuys points by redeeming a HOYTS cinevoucher.
Merchandise
You can use your flybuys points to shop and buy products across the following categories:
Fashion and accessories. This includes bags, wallets, haircare and grooming, sunglasses and eyeware as well as watches and jewellery.
Home and garden. Use your flybuys to upgrade your home with appliances, BBQ and gardening tools, bed and bath, dining and cookware.
Technology. Tech rewards include phones, computers, tablets, headphones, speakers and many other items, with brands including Apple, Panasonic, Xbox and Samsung.
Travel accessories. Options include suitcases, travel bags and even luggage-tracking devices.
Wine and spirits. Treat yourself to beer, wine or spirits with your flybuys points.
To browse the full catalogue and see how many points you'll need to redeem your preferred rewards, visit the flybuys website.
Do flybuys points expire?
flybuys points don't expire as long as you collect or redeem them at least once a year. If you don't earn or redeem any points on your account for a period of 12 consecutive months, then your points will automatically expire and your membership may be terminated. You can see your flybuys points balance and manage your account via the flybuys website or by calling the customer service team on 13 11 16.
Frequently asked questions
Your points should appear in your account within one or two days after making an eligible purchase with a partnered retailer. Points transferred from other loyalty program or credit cards make take longer to appear.
Yes, you can add a cardholder so that your partner and family can pool flybuys points under one account. Log in using your membership number and password, select 'My Account' from the main menu and then click on the big blue and white cross on the Account Overview page.
If you've just signed up, you'll need to complete your membership by following these steps:
Go to the flybuys website.
Click on the "Activate Card" option.
Enter the number on your card (your "Member Number").
Click "Activate card" and follow the prompts to complete your membership. Note that you will be required to create a password so that you can log in to your account in the future.
Go to the flybuys website, select "Log In" and enter your card number and password. This allows you to check your point balance, make redemptions, browse special offers and update your details.
Contact the flybuys customer service team on 13 11 16.
No. flybuys occasionally trials offers for selected members. You can log in to your flybuys account to view offers available to you. Alternatively, signing up for emails from flybuys will allow you to receive offers directly to your inbox.
No. You cannot transfer, sell or give your points to any other card or person. If you want to share your points, you can request an additional cardholder on your account.
Log in to your flybuys accounts and select 'My Account' from the main menu. Choose the cardholder you require a replacement card for from the list of cardholders linked to the account and request a replacement from the options listed in the top right.
Yes. If you have an additional cardholder on your account, they can redeem points for rewards. An email notification will be sent to the primary account holder for all redemption activity.
Sally McMullen is a creative content producer at Finder, co-hosts our Pocket Money podcast and wrote about credit cards for almost five years. Her byline can be spotted on Yahoo Finance, Dynamic Business, Financy and Mamamia as well as Music Feeds and Rolling Stone. She has a Bachelor of Communication and Media Studies majoring in Journalism (Hons) from the University of Wollongong.
Thanks for your question. It takes 994 miles to fly from Mackay-Brisbane return and 11,800 points to fly Economy, 17,700 points to fly Premium Economy, and, 23,500 points to fly Business class.
Thanks for your question. Sorry to hear you misplaced your flybuys card. To replace your flybuys card:
Log in using your membership number and password. Click ‘My Account’ from the main menu. Select the cardholder you require a replacement card for from the list of cardholders linked to the account and submit a request from the options in the top right of the cardholders profile window.
How to redeem my points?
It’s not possible to add receipts online when you shopped and don’t have your card. If you forgot to swipe your card and you shopped at Coles, you can return to the same store within seven days with your receipt and flybuys card and they can add the points your account. For other partners please contact the flybuys service centre and you can find the number on the flybuys website.
Thanks for getting in touch! Sorry to hear you haven’t received your Flybuys card. While Finder review’s Flybuys on our pages, kindly note that we are not partnered with their company. Please contact Flybuys directly to check the status of your card delivery.
To use your flybuys points at Coles, please see below the propert steps to convert your points to dollars:
1. Sign to your account before turning your points into flybuys Dollars.
2. Click ‘Redeem Now’ and complete the required info – including your 4-digit PIN.
3. Select how many points you want to convert into flybuys Dollars.
4. Present your flybuys card when you’re next in-store, let the team member at the checkout know you’d like to pay with flybuys Dollars. Enter the amount of flybuys Dollars you’d like to spend, swipe your card and enter your PIN.
Reminder about coverting points to FB$:
1. Go to the Rewards section of flybuys.com.au or contact the flybuys Service Centre.
2. After points are converted into FB$, a credit will be applied to your account.
3. You will be required to select a PIN. The PIN will apply for any future use of FB$ and may be changed by you at any time. The maximum permitted value of credit in your account is FB$4,999.
4. Please allow up to 30 minutes for your flybuys Dollars to be transferred to your flybuys card.
When you want to use your flybuys Dollars you, will need to present your physical flybuys card when you are next in store and enter the PIN. FB$ cannot be redeemed via the barcode on the back of any credit card on which you can earn points.
If you do not use all of the FB$ in the transaction, the remaining credit is retained and can be used in subsequent transactions.
Hope this helps! For any further questions, feel free to reach out to us again, we’re here to help.
I have my flybuys set to automatically convert my points to $10 off. So I don’t have to manually redeem each time. When I go through the checkout it lets me know if I have any rewards to use.
My son would like to have this as well on his flybuys account but we can’t find how to set it up for the first time. Can you please help.
Thanks for getting in touch with Finder! To convert points into FB$, you should go to the Rewards section of flybuys.com.au or contact the flybuys Service Centre. After points are converted into FB$, a credit will be applied to your account. You will be required to select a PIN. The PIN will apply for any future use of FB$ and may be changed by you at any time. The maximum permitted value of credit in your account is FB$4,999. Please allow up to 30 minutes for your flybuys Dollars to be transferred to your flybuys card. Present your flybuys card when you’re next in-store, let the team member at the checkout know you’d like to pay with flybuys Dollars. Enter the amount of flybuys Dollars you’d like to spend, swipe your card and enter your PIN.
When you’re on the flybuys app and logged in, you can see your points balance on the home screen. Or if you are using a computer, you can sign in to your accounr and you’ll see your points balance on the right-hand side. Moreover, if you receive emails from flybuys or get the Points Summaries in the mail, your points balance will always be included.
Hello, I have lost my physical Flybuys card. Am I able to spend my flybuys dollars at Coles using the flybuys barcode on my phone or temporary card which is in my phone?
Thank you
You may print your temporary card so the representative at Coles may scan that without any hassle. Kindly contact flybuys if you prefer to just use your phone for your flybuys dollars.
Yes, not only can you earn points on your spend at Coles Express, you can also get money off with flybuys Dollars. Convert your points in the rewards store to flybuys Dollars to use at Coles Express. Once you have set up a PIN and converted your points, simply swipe your flybuys card in store and let the team member know you want to pay with flybuys Dollars.
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Hi,
I was wondering, can I use flybuys dollars to purchase fuel?
Hi Charlie,
Thanks for reaching out to Finder.
Yes- you will be able to use flybuys Dollars to purchase fuel at Coles Express.
flybuys Dollars may also be used in store at Coles Supermarkets, Liquorland, First Choice Liquor, Coles Express, Kmart, Target and mycar.
I hope this helps.
Cheers,
Charisse
How many velocity points does it take to fly Mackay-Brisbane return
Hi Lynette,
Thanks for your question. It takes 994 miles to fly from Mackay-Brisbane return and 11,800 points to fly Economy, 17,700 points to fly Premium Economy, and, 23,500 points to fly Business class.
Hope this helps!
Best,
Nikki
I have misplaced my flybuys card, can you tell me how to redeem my points and receive another card.
Hi Susan,
Thanks for your question. Sorry to hear you misplaced your flybuys card. To replace your flybuys card:
Log in using your membership number and password. Click ‘My Account’ from the main menu. Select the cardholder you require a replacement card for from the list of cardholders linked to the account and submit a request from the options in the top right of the cardholders profile window.
How to redeem my points?
It’s not possible to add receipts online when you shopped and don’t have your card. If you forgot to swipe your card and you shopped at Coles, you can return to the same store within seven days with your receipt and flybuys card and they can add the points your account. For other partners please contact the flybuys service centre and you can find the number on the flybuys website.
Hope this helps!
Best,
Nikki
I sign up for flybuys but didn’t receive a card.
Hi Hope,
Thanks for getting in touch! Sorry to hear you haven’t received your Flybuys card. While Finder review’s Flybuys on our pages, kindly note that we are not partnered with their company. Please contact Flybuys directly to check the status of your card delivery.
Hope this helps!
Best,
Nikki
i want to use my flybuy points to coles. pls help me what will i do
Hi Dodie,
Thanks for getting in touch!
To use your flybuys points at Coles, please see below the propert steps to convert your points to dollars:
1. Sign to your account before turning your points into flybuys Dollars.
2. Click ‘Redeem Now’ and complete the required info – including your 4-digit PIN.
3. Select how many points you want to convert into flybuys Dollars.
4. Present your flybuys card when you’re next in-store, let the team member at the checkout know you’d like to pay with flybuys Dollars. Enter the amount of flybuys Dollars you’d like to spend, swipe your card and enter your PIN.
Reminder about coverting points to FB$:
1. Go to the Rewards section of flybuys.com.au or contact the flybuys Service Centre.
2. After points are converted into FB$, a credit will be applied to your account.
3. You will be required to select a PIN. The PIN will apply for any future use of FB$ and may be changed by you at any time. The maximum permitted value of credit in your account is FB$4,999.
4. Please allow up to 30 minutes for your flybuys Dollars to be transferred to your flybuys card.
When you want to use your flybuys Dollars you, will need to present your physical flybuys card when you are next in store and enter the PIN. FB$ cannot be redeemed via the barcode on the back of any credit card on which you can earn points.
If you do not use all of the FB$ in the transaction, the remaining credit is retained and can be used in subsequent transactions.
Hope this helps! For any further questions, feel free to reach out to us again, we’re here to help.
Best,
Nikki
How do I cancel my Coles Flybuys Card?
Hi John,
Thanks for getting in touch!
To cancel your Flybuys card, simply contact Flybuys customer service and they will assist you accordingly.
Hope this helps!
Best,
Nikki
I have my flybuys set to automatically convert my points to $10 off. So I don’t have to manually redeem each time. When I go through the checkout it lets me know if I have any rewards to use.
My son would like to have this as well on his flybuys account but we can’t find how to set it up for the first time. Can you please help.
Hi Anya,
Thanks for getting in touch with Finder! To convert points into FB$, you should go to the Rewards section of flybuys.com.au or contact the flybuys Service Centre. After points are converted into FB$, a credit will be applied to your account. You will be required to select a PIN. The PIN will apply for any future use of FB$ and may be changed by you at any time. The maximum permitted value of credit in your account is FB$4,999. Please allow up to 30 minutes for your flybuys Dollars to be transferred to your flybuys card. Present your flybuys card when you’re next in-store, let the team member at the checkout know you’d like to pay with flybuys Dollars. Enter the amount of flybuys Dollars you’d like to spend, swipe your card and enter your PIN.
Hope this helps!
Best,
Nikki
I have redeemed flybuys dollars a few months ago and didn’t use them all. How do I find out the balance?
Hi Renee,
Thank you for reaching out to Finder.
When you’re on the flybuys app and logged in, you can see your points balance on the home screen. Or if you are using a computer, you can sign in to your accounr and you’ll see your points balance on the right-hand side. Moreover, if you receive emails from flybuys or get the Points Summaries in the mail, your points balance will always be included.
Hope this helps! 😊
Kind Regards,
Mai
Hello, I have lost my physical Flybuys card. Am I able to spend my flybuys dollars at Coles using the flybuys barcode on my phone or temporary card which is in my phone?
Thank you
Hi Dan,
Thank you for getting in touch with Finder.
You may print your temporary card so the representative at Coles may scan that without any hassle. Kindly contact flybuys if you prefer to just use your phone for your flybuys dollars.
I hope this helps.
Thank you and have a wonderful day!
Cheers,
Jeni
Hey,
I would like to know if flybuys dollars can be used to purchase petrol at Coles express?
Thanks.
Hi Skye,
Thank you for getting in touch with Finder.
Yes, not only can you earn points on your spend at Coles Express, you can also get money off with flybuys Dollars. Convert your points in the rewards store to flybuys Dollars to use at Coles Express. Once you have set up a PIN and converted your points, simply swipe your flybuys card in store and let the team member know you want to pay with flybuys Dollars.
I hope this helps.
Thank you and have a wonderful day!
Cheers,
Jeni