Qantas Frequent Flyer Program

Information verified correct on December 5th, 2016

Discover how to earn points to get the most out of the Qantas Frequent Flyer program

If you’re a regular on Qantas flights, joining the Qantas Frequent Flyer program could be a worthwhile way to receive rewards. Like most airline loyalty programs, the Qantas Frequent Flyer program allows you to earn points on flights and other exclusive purchases that can be redeemed for flight rewards, travel perks and merchandise on the Qantas Store. As you’ll earn more points, you’ll advance up the Qantas benefit levels and earn even more benefits as you do.

Citi Qantas Signature Credit Card

Citi Credit Card Offer

The Citi Qantas Signature credit card offers 50,000 bonus points on eligible spend and a reduced annual fee of $199 for the first year ($395 thereafter). Cardholders will also enjoy Platinum privileges offered by Citi.

  • $199 p.a. annual fee for the first year ($395 p.a. thereafter) annual fee
  • 20.99% p.a. on purchases
  • 0% p.a. for 6 months on balance transfers
  • Cash Advance Rate of 21.74% p.a.
  • Up to 55 days interest free
  • Minimum Income Requirement of $75,000 p.a.

Joining the Qantas Frequent Flyer program

You can sign up for the Qantas Frequent Flyer program through the Qantas website. The application should only take five to 10 minutes and you’ll be required to provide personal details such as your full name, contact information and details of any other airline frequent flyer programs you belong to.

This is also where you’ll create the 4-digit PIN you’ll need to login to your online account and to identify yourself over the phone, so make sure to take note of the password you choose.

Signing up to the Qantas Frequent Flyer program will come at the cost of a $89.50 joining fee for Australian residents and a NZ$50 fee for New Zealand residents. If you use a Qantas Frequent Flyer credit card, some providers might waive the joining fee when you sign up.
How to sign up to the Qantas Frequent Flyer program for free

Once you’ve completed your application, you’ll receive your Frequent Flyer membership number instantly. You’ll need to quote this number every time you book a flight or want to collect frequent flyer points, so note this down somewhere secure. Qantas will post your membership card and welcome kit to the residential address you provide within a week or so of the application.

Earn points with Qantas

Qantas Frequent Flyer members can earn points in many ways. Discover how you can rack up points in the air and on the ground here:

qantas flight1. Flights with Qantas and partner airlines

You can earn Qantas Frequent Flyer points on all eligible Qantas flights, including low fare flights. Check that your flight is eligible for points before booking. You can also maximise how many points you earn by choosing for flexible Economy fares or booking Premium Economy, Business or First Class seats. If you’re flying with Jetstar, you can earn points when selecting a Starter Plus, Starter Max or Business Max fare bundle. You can also earn points on all eligible domestic Jetstar New Zealand domestic fares.

The perks of being a Qantas Frequent Flyer goes beyond just Qantas, allowing you to earn Qantas Points on every eligible flight with Qantas, Jetstar and over 35 partner airlines.

Use the table below to compare the flights you can redeem your Qantas Points for with Qantas and its frequent flyer partner airlines.

AirlineAirline codeOneworld AllianceEarn Qantas PointsEarn Status CreditsClassic flight rewardsPoints Plus Pay - Flights
QantasQFYYYYY
JetstarJQ, 3K, GK, BL-YYYY
EmiratesEK-Y-YY
American AirlinesAAYYYYY
British AirwaysBAYYYYY
AirBerlinAB, HGYYYY-
Cathay PacificCXYYYY-
DragonAirKAYYYY-
FinnairAYYYYYY
IberiaIB, I2YYYYY
Japan AirlinesJL,JO,JC,NUYYYYY
Malaysia AirlinesMHYYYY-
LanLA, LU, LP, XL, 4M, 4CYYYYY
Royal JordanianRJYYYY-
S7 AirlinesS7YYYY-
Aer LingusEI-Y-Y-
Air NiuginiPX-Y-YY
AirnorthTL-Y-YY
Fiji AirwaysFJ-YYYY
Air VanuatuNFYY-YY
Alaska AirlinesAS-Y-YY
AlitaliaAZ-Y-Y-
TAM Linas AereasJJYYYY-
China EasternMU-Y-YY
Ell AlLY-Y-Y-
Jet Airways9W-Y-Y-
SriLankan AirlinesULYYYY-
Qatar AirwaysQRYYYY-

Minimum points guarantee

To ensure members are rewarded adequately, Qantas award members with a Minimum Points Guarantee on every Qantas, Jetstar and American Airlines. To see the minimum number of points you can earn, see the tables below:

Qantas Frequent Flyer CategoryMinimum Points Guarantee
Discount Economy, Economy800 Points
Flexible Economy, Premium Economy, Flexible Premium Economy1,200 Points
Business, Flexible Business, First1,400 Points
Qantas Frequent Flyer CategoryMinimum Points Guarantee
Discount Economy400 Points
Economy800 Points
Flexible Economy1,200 Points
Qantas Frequent Flyer CategoryMinimum Points Guarantee
All500 Points
As of 1 September 2016 - All flights with a QF number500 Points

man holding a passport tablet and credit card2. Cards and banking

Many Australian credit card providers offer cardholders the opportunity to earn Qantas Frequent Flyer points on purchases.

Credit Cards

There are two main ways you can earn points through a credit card:

  1. Direct earn credit cards. These credit cards are generally connected to one frequent flyer program and automatically debits your points into your account under that program. A Qantas or Velocity-linked credit card is an example of a direct earn credit card.
Rates last updated December 5th, 2016
Bonus Points Rewards Points per $ spent (VISA/MC) Rewards Points per $ spent (AMEX) Annual fee
HSBC Platinum Qantas Credit Card
HSBC Platinum Qantas Credit Card
60,000 bonus points 1 0 $199 p.a. Go to site More info
ANZ Frequent Flyer Black
ANZ Frequent Flyer Black
75,000 bonus points 0.75 1.5 $0 p.a. annual fee for the first year ($425 p.a. thereafter) Go to site More info
American Express Qantas Ultimate Card
American Express Qantas Ultimate Card
100,000 bonus points 0 1 $450 p.a. Go to site More info
NAB Qantas Rewards Premium Card - Exclusive Offer
NAB Qantas Rewards Premium Card - Exclusive Offer
75,000 bonus points 0.5 1.5 $250 p.a. Go to site More info
American Express Qantas Premium Card
American Express Qantas Premium Card
30,000 bonus points 0 1 $249 p.a. Go to site More info
American Express Qantas Discovery Card
American Express Qantas Discovery Card
7,500 bonus points 0 1 $0 p.a. Go to site More info
ANZ Frequent Flyer Platinum
ANZ Frequent Flyer Platinum
50,000 bonus points 0.5 1.5 $0 p.a. annual fee for the first year ($295 p.a. thereafter) Go to site More info
American Express David Jones - Qantas Rewards
American Express David Jones - Qantas Rewards
22,500 bonus points 0 0.75 $99 p.a. Go to site More info
Westpac Altitude Black - Exclusive Offer
Westpac Altitude Black - Exclusive Offer
100,000 bonus points 1.25 3 $395 p.a. Go to site More info
NAB Qantas Rewards Premium Card
NAB Qantas Rewards Premium Card
25,000 bonus points 0.5 1.5 $250 p.a. Go to site More info
Citi Qantas Signature Credit Card
Citi Qantas Signature Credit Card
50,000 bonus points 1 0 $199 p.a. annual fee for the first year ($395 p.a. thereafter) Go to site More info

Learn more about credit cards that earn Qantas Points

  1. Indirect earn credit cards. Indirect cards come with its own independent rewards program. You can usually then transfer your rewards points to the available partnered frequent flyer programs.

If you’re a loyal customer to an airline, a direct earn credit card could be right for you. If you’d prefer your points to have more flexibility, an indirect card could be a better choice.

Travel card Qantas Cash

If you have a Qantas Card, flip it over and you’ll find a MasterCard logo on the back. This is the Qantas Cash side of your card which allows you to earn points for transactions in Australia and overseas. A prepaid card, all you need to do is activate the Qantas cash, load it with funds and you’ll earn Qantas Points on all eligible purchases.

Rates last updated December 5th, 2016
Available Currencies ATM Withdrawal Fee Reload Fee Initial Load Fee
Qantas Card with Qantas Cash
Qantas Card with Qantas Cash
AUD, AED, CAD, EUR, GBP, HKD, JPY, NZD, SGD, THB, USD AUD 1.95, CAD 2.00, EUR 1.50, GBP 1.25, HKD 15.00, JPY 160, NZD 2.50, SGD 2.50, USD 1.95, THB 70.00, AED 6.50 $0 $0 Go to site More
  • How many points can I earn? You’ll earn 1 point for every $2 you spend on eligible purchases in Australian Dollars and 1 point for every $3 you spend on purchases in a foreign currency.
  • Where can I use the card? Once you’ve loaded funds on the card, you can move your funds between 11 different currency wallets (including Australian Dollars). So while you can use the card and earn points wherever MasterCard is accepted, you’ll be able to avoid currency conversion fees in the countries that accept the currencies supported on your card.

Compare the features and costs of a Qantas Cash card

3. Buy Qantas Frequent Flyer Points

If you have 85% of the points required to redeem the reward you are after, Qantas allows you to top up the remaining 15%.

4. Shopping Online

Whether you’re shopping online or in-store for groceries, clothes, cosmetics or homewares, you can earn frequent flyer points on many purchases. Here are some of the different ways you rack up Qantas points while filling up your shopping cart:

Qantas’ Online Mall lets you earn Qantas Points when shopping online for everything from music, books, high-end fashion to homewares and more. Some of the big brands you can earn points with include:

Earning points on the Qantas Online MallQantas Points per $1 spent
David Jones5 Points
eBay1 Point
Net-a-Porter4 Points
The Iconic5 Points
Apple Store2 Points
Appliances Online2 Points
ASOS3 Points
Bloomingdale’s AU4 Points
Bobbi Brown4 Points
Bonds4 Points
Booktopia4 Points
David Jones5 Points

If you’re looking to a buy gift for someone, you may as well earn points along the way. These are some of the bigger brands gift card you can earn points on:

Gift cardsQantas Points per $1 spent
David Jones2 Points
iTunes2 Points
JB HiFi2 Points
Myer2 Points
Priceline2 Points

Qantas boasts a number of other shopping partners that can help you expand your points balance. Some of the brands you can look shop with include:

Other partnersQantas Points per $1 spent
isubscribe4 Points
Frequent Flowers5 Points
In Sky Shopping1 Point
Fresh1 Point
Vendome3 Points

 4. Cars and hotels

Make your travel dollar go further and earn points on car rentals and hotel accommodation. We've also prepared a full guide for earning more Qantas Points through staying with hotel partners.

BookingQantas Points per $1 spentConditions and description
Car rental4 PointsWhen you book car rentals with Avis and Budget. Learn how to earn Qantas Points on car rentals.
Taxis1 PointsIf you book your taxi via the GoCatch app and the fare is beyond the minimum of $10. Learn more about earning points through GoCatch.
Hotels3 PointsOver 100,000 hotels in over 50,000 cities. Plus, you can earn Qantas Points when you book with on of Qantas’ 14,000 Frequent Flyer partner hotels.
Chauffeured limousine transfers3 PointsAvailable to Qantas Valet customers, you can organise Qantas Chauffeur to wait for you when you land at your destination and return you to the airport for your flight home.
Qantas Valet3 PointsAvoid the stress of airport parking and earn points with Valet parking. You can earn up to 3 Qantas Points per $1 spent on Valet parking.

5. Food and wine

Turn your Pinots into points on your next meal out.

Earn Points withQantas PointsConditions and description
Qantas epiQure3 Points per $1 spentSign up to Qantas epiQure to earn points while enjoying inflight premium wines delivered to your door. If you upgrade to the Premium membership, you can earn up to 3 Points on every dollar spent on wine and events.
Qantas restaurants100 Points per mealEarn a minimum of 100 Points per meal at over 2,000 restaurants throughout Australia. Visit the Qantas website to browse where you can earn points for your next feed.

6. Phone and web

Qantas Frequent Flyers can now earn Qantas Points or Acquire Points across three Vodafone 24 month Qantas Red plans or Qantas Red Business plans. You can earn up to 8,000 Qantas Points when you sign up, though how much you'll earn will depend on the plan you choose.

Vodafone plan typeQantas Points earned
$80 per month4,000 points
$100 per month5,000 points
$130 per month7,500 points

If you apply online rather than in-store, you can also stand to double your points. Customers who sign up online will earn:

Vodafone plan typeQantas Points earned
$80 per month8,000 points
$100 per month10,000 points
$130 per month15,000 points

7. Movies

Consider yourself a movie buff? You can earn 2 Qantas Points for every $1 you spend on movie vouchers. You can use the vouchers with the following partners:

Cinema partnersQantas Points per $1 spentPrices
Event Cinemas, BCC Cinemas, Greater Union, Village Cinemas2 PointsAdult vouchers from $14-$15
Child vouchers from $13
Hoyts2 PointsAdult vouchers from $14-$15
Child vouchers from $10
National Cinema Network2 PointsAdult vouchers from $7.50-$15
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How you can use your points

1. Claim your Qantas Points for some flight benefits

  • Classic Flight Rewards. If you want to use your points for flights, look at the Classic Flight Rewards to book flights. You can estimate how many points you’ll need for a flight with the Qantas Points calculator. These can be used for flights with Qantas and its partners.
  • Points Plus Pay. If you don’t have enough points to fund your Classic Flight Reward, you can use cash with "Points Plus Pay" to make up the difference.
  • Classic Upgrade Rewards. If you want a taste of luxury, use your points for Classic Upgrade Rewards to upgrade to Premium Economy, Business or First Class. You can use the "Classic Upgrade Reward Calculator" on the Qantas website to determine how many points you’ll need.
  • Bid Now Upgrades. Available by invitation only and for selected Qantas flights, you have the option to bid your points (or a combination of cash and points) to upgrade your flight.

2. Unlimited access to the Qantas Club

If you want unlimited access to the largest lounge network of any Australian airline, complimentary guest visit each time you travel, departure upgrades and additional baggage allowance, you might like to use your Qantas Points to fund your Qantas Club membership.

Here’s how many points you’ll need to sign up or renew your membership to the Qantas Club.

TypeDurationMembershipRenewal
Individual1 year140,000 points75,000 points
2 year215,000 points150,000 points
4 year340,000 points275,000 points
Partner 1 year85,000 points50,000 points
2 year120,000 points85,000 points
4 year185,000 points150,000 points
Guest card1 year50,000 pointsN/A

Whether you’re looking for the latest gadgets, beauty and fashion, homewares or travel and luggage, you can use your Qantas Points to redeem from over 3,000 products. You can also use Points Plus Pay if you’re short on Points.

3. Hotels

You can use your Qantas Points to redeem over 100,000 accommodation options worldwide. Plus, Frequent Flyer customers can also take advantage of exclusive member offers and discounts.

4. Car rentals

Redeem your Qantas Rewards for car rental vouchers with Avis, Budget, Hertz and Thrifty. Make bookings via the Qantas website or quote your Frequent Flyer number at the time of booking to use your points to redeem the voucher.

5. Travel insurance

Use your points to cut back on travel costs and pick up some peace of mind with your Qantas Points. Qantas allows cardholders to redeem their points for travel insurance with QBE Insurance. You can make your booking to claim the insurance via the Qantas website.

6. Auto Rewards

Get automatic perks every month when you sign up for Auto Rewards. This service delivers a Woolworths WISH eGift Card to your inbox every three months. All you need to do is print it off or download it on your phone to redeem your discount at participating Woolworths group stores or online.

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Qantas Frequent Flyer membership levels

As you earn more points, you’ll pick up "Status Credits" which can help you move up the Frequent Flyer membership levels. It’s important to note that Status Credits are different to Qantas Points, so you can’t redeem them for any rewards. Here are some of the perks you can pick up with different membership levels:

Silver: Enjoy privileges such as a priority telephone service, complimentary and preferential seat selection as well as priority check-in for domestic and international flights. Members will also get one complimentary invitation to the Qantas Club (which includes a one-visit complimentary Qantas Lounge pass) and a 50% bonus on points earned.

Gold: Access an exclusive telephone service, complimentary seat selection with preferential seating as well as priority check-in domestically and internationally. You’ll get priority baggage, check-in and boarding as well as extra checked baggage allowance. You’ll receive complimentary membership of the Qantas Club and domestic and international lounge access. You’ll also receive 75% more Qantas Points.

Platinum: Much-like the Silver and Gold, Platinum members can enjoy priority telephone, seating and check-in services. You’ll also receive complimentary membership to the Qantas Club, international upgrades and First Lounge and Business Lounge access. You also receive 100% more Qantas Points.

Platinum One: Access Platinum benefits plus a personal team dedicated to you 24/7 when you fly. You can also enjoy exclusive access to extra Qantas Classic Awards seats and you can avoid most fees when booking an Award flight. You’ll also receive 100% more Qantas Points and complimentary Platinum membership for your partner.

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Mistakes to avoid

  • Expired points. Qantas Points will expire if your account is inactive (for example, if you don’t redeem or earn any points) over a period of 18 months. Once your points have expired, you can’t get them back.
  • Forgetting to quote your Frequent Flyer number. Make sure to quote your Frequent Flyer number at the time of booking (whether its flights, car rentals or accommodation, for example) to collect your points.
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Managing your Qantas Frequent Flyer account

There are a few easy ways you can manage your Qantas Frequent Flyer account:

  • Qantas Frequent Flyer online account. You can log into your Frequent Flyer account using your Membership number, last name and four-digit PIN through the Qantas Frequent Flyer website. Here you can update your account information, manage your Frequent Flyer points, check your Points balance and redeem rewards.
  • Qantas Points app. This app is a free and easy way to keep track of your Qantas balance on-the-go. You can also use the app to book flights, redeem rewards and browse different ways you can earn points. Download the app from iTunes or Google Play.

Qantas frequent flyer phone number

To contact Qantas Frequent Flyer, you can call the Qantas Frequent Flyer Service Centre on 13 11 31 between the hours of 7am and 7pm (AEST) Monday to Saturday. You will also need your Frequent Flyer number and PIN to access your account details.

Enquiry typeContact number
Membership Enquiries13 11 31
Flight Reward and Priority Reservations13 11 31
Flight Bookings13 13 13
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180 Responses to Qantas Frequent Flyer Program

  1. Default Gravatar
    Cynthia | October 24, 2016

    how many status credit points are needed for GOLD.

    How does one earn status credit points?

    • Staff
      Sally | October 25, 2016

      Hi Cynthia,

      Thanks for your question.

      You’re required to earn 700 Status Credits within a year (and 600 Status Credits every year thereafter) to reach the Gold tier.

      As well as points, you’ll earn Status Credits when you fly with Qantas and its partners. You can calculate how many Status Credits you can earn on a flight with the Qantas Status Credits calculator.

      I hope this has helped.

      Cheers,

      Sally

  2. Default Gravatar
    Eng | September 23, 2016

    I recently travelled in May 2016 to Europe on Emirates and provided my Qantas FF card number online in the Emirates website. I read that I can claim Qantas FF points. If correct and eligible, how can i claim the points as no points have been credited to my account to date.

  3. Default Gravatar
    V.Verma | August 13, 2016

    How do I transfer my frequent flyer points to my wife?

    • Staff
      May | August 13, 2016

      Hi V.Verma,

      Thanks for your inquiry.

      Just to confirm, are you both a member of the Qantas frequent flyer program? If so, you can transfer your Qantas frequent flyer points to a family member via online or phone. The process is outlined on this page.

      Hope this helps.

      Cheers,
      May

  4. Default Gravatar
    SALLY | August 11, 2016

    Hello, I would like to purchase a weber q bbq how can i use my points to do that?

    • Staff
      Sally | August 12, 2016

      Hi Sally,

      Thanks for your question.

      You can browse the Outdoor and BBQ section of the Qantas Store to compare Weber barbeques that are available to redeem with points.

      Once you’ve decided which barbeque you’d like to redeem, add it to your cart and check out. Make sure that you’re logged in to your frequent flyer account at the time.

      Cheers,

      Sally

  5. Default Gravatar
    Yan | August 3, 2016

    Recently our family had travel to europe with Emirate and Qantas. I would like to know whether I can claim missing point from my sons whom I booked and paid?
    with thanks,
    Yan

    • Staff
      Sally | August 4, 2016

      Hi Yan,

      Thanks for your question.

      Usually, you can only claim frequent flyer points on flight tickets that are under the same name as your frequent flyer account. So if you made the bookings under your son’s names, you may not be able to claim the missing points.

      Otherwise, you can find out more information on claiming missing flight points with Qantas using this guide.

      Cheers,

      Sally

    • Default Gravatar
      Yan | August 4, 2016

      thanks Sally,
      yan

  6. Default Gravatar
    Brad | July 30, 2016

    Hi. I have Krisflyer miles with Singapore airlines and points with American Express and Qantas. Is there any way to combine the three into one block of points to use collectively. Thank you!

    • Staff
      Sally | August 1, 2016

      Hi Brad,

      Thanks for your question.

      While you can transfer American Express rewards points to KrisFlyer miles, you can’t transfer any of these points into Qantas Points unless you have an American Express Qantas Frequent Flyer card.

      If you’d like to transfer your American Express Membership Rewards to KrisFlyer miles, you’ll need to log in to your Membership Rewards account, link your frequent flyer membership number to your Membership Rewards account and select the ‘redeem’ option.

      I hope this has helped.

      Cheers,

      Sally

    • Default Gravatar
      Brad | August 1, 2016

      Thanks very much Sally

      As Meatloaf says – “two outta three ain’t bad” !!!

    • Staff
      Sally | August 2, 2016

      You’re welcome, Brad!

      Cheers,

      Sally

  7. Default Gravatar
    Lorand | July 17, 2016

    Can I transfer my Qantas frequent flyer points to a family member who is not a Qantas frequent flyer?

    • Staff
      May | July 17, 2016

      Hi Lorand,

      Thanks for your question.

      Unfortunately, Qantas points can only be transferred to an “eligible family member” who is also a Member of Qantas FF program. When transferring, you’re required to specify the name, Membership number of, and nature of your relationship with, the Eligible Family Member receiving the points.

      Please refer to the link to the Qantas FF T&Cs I’ve sent to your email for more details.

      Cheers,
      May

  8. Default Gravatar
    Magriet | June 24, 2016

    We flew Qantas if February but only joined Qantas frequent flyer program now – will we be able to add those flights to our frequent flyer number?

    • Staff
      May | June 24, 2016

      Hi Magriet,

      Thanks for your question.

      Unfortunately, you can only earn Qantas points on eligible flights taken after your enrolment date and up to 30 days prior to that date. So for those points on flights taken in February may no longer be valid to be credited to your Qantas frequent flyer account.

      Cheers,
      May

  9. Default Gravatar
    Ann | April 30, 2016

    How many frequent flyers do you receive for a return trip Townsville to London.
    Also how many points do you need to upgrade to premium economy or business class Rome to Townsville.
    Thanks

    • Staff
      Sally | May 2, 2016

      Hi Ann,

      Thanks for your question.

      If you took an Economy return flight from Townsville to London (Heathrow), you’d need 120,000 Qantas Points.

      Unfortunately, the Qantas calculator is showing that you can only upgrade flights from Townsville to domestic locations. You might need to contact Qantas directly to confirm whether you can use your points to update existing flights.

      Cheers,

      Sally

  10. Default Gravatar
    Chris | April 21, 2016

    Last year I purchased a item via Qantas online mall (headphones from David Jones) and also booked/stayed in a O/S hotel. Both for these transactions happened because of Qantas advertising promotions that advertised 5 points per dollar spent. The $ value in points have never been added to my statement. For the last 8 months I have tried to get this issue resolved via post, email but it never hear back!

    • Staff
      Sally | April 22, 2016

      Hi Chris,

      Thanks for your question and we’re sorry to hear about the inconvenience you’re experiencing.

      However, it’d be best if you contacted Qantas directly to resolve the issue. You can contact the customer service frequent flyer team on 13 13 13.

      I’m sorry we couldn’t be of more assistance.

      Cheers,

      Sally

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