Guide to the Qantas Frequent Flyer Program

Travel sooner and earn more points with this guide to the Qantas Frequent Flyer program.

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Do you want to earn Qantas Points as you spend on travel and everyday costs? If you answered yes, it might be time to join the Qantas Frequent Flyer program.

Like most airline loyalty programs, the Qantas Frequent Flyer program allows you to earn points on flights and other exclusive purchases that can be redeemed for flight rewards, travel perks and merchandise on the Qantas Store. As you earn more points, you’ll advance up the Qantas benefit levels and earn even more benefits as you do.

In this guide, we'll show you how you can join the Qantas Frequent Flyer program, how to earn and spend points as well as how you can climb up the Qantas Frequent Flyer status tiers to enjoy more perks.

How to join the Qantas Frequent Flyer program

qantas logoYou can sign up for the Qantas Frequent Flyer program through the Qantas website. Signing up usually comes at a joining fee of $99.50, but you can use this guide to find out how to join for free.

The application should only take five to 10 minutes and you’ll be required to provide personal details such as your full name, contact information and details of any other airline frequent flyer programs you belong to.

This is also where you’ll create the 4-digit PIN you’ll need to login to your online account and to identify yourself over the phone, so make sure to take note of the password you choose.

Once you’ve completed your application, you’ll receive your Frequent Flyer membership number instantly. You’ll need to quote this number every time you book a flight or want to collect frequent flyer points, so note this down somewhere secure. Qantas will post your membership card and welcome kit to the residential address you provide within a week or so of the application.

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How to earn Qantas Points

Qantas Frequent Flyer members can earn points in many ways. Discover how you can rack up points in the air and on the ground here:

Flights with Qantas and partner airlines

You can earn Qantas Frequent Flyer points on all eligible Qantas flights, including low fare flights. Check that your flight is eligible for points before booking. You can also maximise how many points you earn by choosing for flexible Economy fares or booking Premium Economy, Business or First Class seats. If you’re flying with Jetstar, you can earn points when selecting a Starter Plus, Starter Max or Business Max fare bundle. You can also earn points on all eligible domestic Jetstar New Zealand domestic fares.

The perks of being a Qantas Frequent Flyer goes beyond just Qantas, allowing you to earn Qantas Points on eligible flights with over 35 partner airlines. These include, but not limited to:

  • American Airlines
  • Air New Zealand
  • Cathay Pacific
  • Emirates
  • Finnair
  • JAL
  • Qatar
  • Latam

Minimum points guarantee

To ensure members are rewarded adequately, Qantas award members with a Minimum Points Guarantee on every Qantas, Jetstar and American Airlines. To see the minimum number of points you can earn, see the tables below:

Qantas Frequent Flyer CategoryMinimum Points Guarantee
Discount Economy, Economy800 Points
Flexible Economy, Premium Economy, Flexible Premium Economy1,200 Points
Business, Flexible Business, First1,400 Points
Qantas Frequent Flyer CategoryMinimum Points Guarantee
Discount Economy400 Points
Economy800 Points
Flexible Economy1,200 Points
Qantas Frequent Flyer CategoryMinimum Points Guarantee
All500 Points
As of 1 September 2016 - All flights with a QF number500 Points

Credit cards and banking

Many Australian credit card providers offer cardholders the opportunity to earn Qantas Frequent Flyer points on purchases.

Credit cards

There are two main ways you can earn points through a credit card:

  1. Direct earn credit cards. These credit cards are generally connected to one frequent flyer program and automatically debits your points into your account under that program. A Qantas or Velocity-linked credit card is an example of a direct earn credit card.
Name Product Bonus points Rewards program Rewards points per $ spent Purchase rate Annual fee
NAB Qantas Rewards Signature Card
110,000
Qantas Frequent Flyer
1
19.99% p.a.
$295 annual fee for the first year ($395 p.a. thereafter)
Earn up to 110,000 bonus Qantas Points (90,000 when you spend $3,000 in the first 60 days and 20k after 12 months).
Citi Premier Qantas Card
75,000
Qantas Frequent Flyer
0.5
21.49% p.a.
$175 annual fee for the first year ($350 p.a. thereafter)
Get 75,000 bonus Qantas Points when you meet the spend requirement, a first-year annual fee discount and complimentary travel perks.
St.George Amplify Platinum - Qantas
60,000
Qantas Frequent Flyer
0.5
19.74% p.a.
$99
Earn 60,000 bonus Qantas Points, plus enjoy 0% p.a. on balance transfers for 15 months with a 1% BT fee.
Qantas Premier Platinum
80,000
Qantas Frequent Flyer
1
19.99% p.a.
$225 annual fee for the first year ($299 p.a. thereafter)
Enjoy 80,000 bonus Qantas Points when you spend at least $4,000 within the first 3 months, 80 bonus Status Credits on eligible spend, plus a discounted $225 first-year annual fee.
ANZ Frequent Flyer Black
120,000
Qantas Frequent Flyer
1
20.24% p.a.
$425
Collect 120,000 bonus Qantas Points and $200 back when you spend $3,000 in the first 3 months. Plus, complimentary lounge passes.
NAB Qantas Rewards Premium Card
65,000
Qantas Frequent Flyer
0.66
19.99% p.a.
$250
Earn 65,000 bonus Qantas Points when you spend $2,500 on everyday purchases within the first 60 days.
Bank of Melbourne Amplify Platinum - Qantas
60,000
Qantas Frequent Flyer
0.5
19.74% p.a.
$99
Get 60,000 bonus Qantas Points when you spend $3,000 within the first 90 days.
Westpac Altitude Platinum Qantas
60,000
Qantas Frequent Flyer
0.5
20.49% p.a.
$149 annual fee for the first year ($200 p.a. thereafter)
Get 60,000 bonus Qantas Points when you spend $3,000 within 90 days. Plus, a first-year annual fee discount and a 0% balance transfer offer.
Qantas American Express Ultimate Card
55,000
Qantas Frequent Flyer
1.25
20.74% p.a.
$450
Receive 55,000 bonus Qantas Points when you spend $3,000 in the first 3 months. Plus, a $450 Qantas Travel Credit each year.
BankSA Amplify Platinum - Qantas
60,000
Qantas Frequent Flyer
0.5
19.74% p.a.
$99
Receive 60,000 bonus Qantas Points when you spend $3,000 within the first 90 days from card approval.
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Learn more about credit cards that earn Qantas Points

  1. Indirect earn credit cards. Indirect cards come with its own independent rewards program. You can usually then transfer your rewards points to the available partnered frequent flyer programs.

If you’re a loyal customer to an airline, a direct earn credit card could be right for you. If you’d prefer your points to have more flexibility, an indirect card could be a better choice.

Qantas Cash travel card

If you have a Qantas frequent flyer card, flip it over and you’ll find a Mastercard logo on the back. This is the Qantas Cash side of your card which allows you to earn points for transactions in Australia and overseas. A prepaid card, all you need to do is activate the Qantas cash, load it with funds and you’ll earn Qantas Points on all eligible purchases.

  • How many points can I earn? You’ll earn 0.25 points for every $1 you spend on eligible purchases in Australian Dollars and 1.5 points for every $1 you spend on purchases in a foreign currency.
  • Where can I use the card? Once you’ve loaded funds on the card, you can move your funds between 11 different currency wallets (including Australian Dollars). So while you can use the card and earn points wherever Mastercard is accepted, you’ll be able to avoid currency conversion fees in the countries that accept the currencies supported on your card.

Compare the features and costs of a Qantas Cash card

Buy Qantas Frequent Flyer Points

If you know what reward you want to redeem but you're a few points short, you have the option of buying Qantas Points. Once every 12 months, you can purchase Qantas Points in blocks of 500 (up to a maximum of 20,000 points. You can only purchase points if you already have 85% of the points required to redeem the reward you're after, meaning you can purchase up to 15% of the points required. Purchasing 500 Qantas Points will set you back $20. See our guide on how to buy Qantas Points for more information.

Shopping online

Whether you’re shopping online or in-store for groceries, clothes, cosmetics or homewares, you can earn frequent flyer points on many purchases. Here are some of the different ways you rack up Qantas points while filling up your shopping cart:

Qantas’ Online Mall lets you earn Qantas Points when shopping online for everything from music, books, high-end fashion to homewares and more. Some of the big brands you can earn points with include:

Earning points on the Qantas Online MallQantas Points per $1 spent
David Jones5 Points
eBay1 Point
Net-a-Porter5 Points
The Iconic2 Points
Apple Store2 Points
Appliances Online2 Points
ASOS3 Points
Bloomingdale’s AU3 Points
Bobbi Brown6 Points
Bonds5 Points
Booktopia2 Points
Myer2 Points

If you’re looking to a buy gift for someone, you may as well earn points along the way. These are some of the bigger brands gift card you can earn points on:

Gift cardsQantas Points per $1 spent
David Jones2 Points
iTunes2 Points
JB HiFi2 Points
Myer2 Points
Priceline2 Points

Qantas boasts a number of other shopping partners that can help you expand your points balance. Some of the brands you can look shop with include:

Other partnersQantas Points per $1 spent
isubscribe4 Points
Frequent Flowers5 Points
In Sky Shopping1 Point
Fresh1 Point
Vendome3 Points
Mad Paws1 point per $1 or a flat rate of 500 Qantas Points for new customers

Forty Winks

Qantas Frequent Flyers can also earn 1 Qantas Point per $1 spent in-store or online with Forty Winks. With an average mattress costing you $1,500, this means you could earn 1,500 Qantas Points as well as a good night's sleep.

Cars and hotels

Make your travel dollar go further and earn points on car rentals and hotel accommodation. We've also prepared a full guide for earning more Qantas Points through staying with hotel partners.

BookingQantas Points per $1 spentConditions and description
Car rental4 PointsWhen you book car rentals with Avis and Budget. Learn how to earn Qantas Points on car rentals.
Taxis1 PointsIf you book your taxi via the GoCatch app and the fare is beyond the minimum of $10.
Hotels3 PointsOver 100,000 hotels in over 50,000 cities. Plus, you can earn Qantas Points when you book with on of Qantas’ 14,000 Frequent Flyer partner hotels.
Chauffeured limousine transfers3 PointsAvailable to Qantas Valet customers, you can organise Qantas Chauffeur to wait for you when you land at your destination and return you to the airport for your flight home.
Qantas Valet3 PointsAvoid the stress of airport parking and earn points with Valet parking. You can earn up to 3 Qantas Points per $1 spent on Valet parking.

Food and wine

Turn your Pinots into points on your next meal out.

Earn Points withQantas PointsConditions and description
Qantas Wine3 Points per $1 spentSign up to Qantas Wine to earn 1 Qantas Point per $1 while enjoying award-winning and inflight premium wines delivered to your door. If you upgrade to the Premium membership, you can earn up to 3 Points on every dollar spent on wine and events.
Qantas restaurants100 Points per mealEarn a minimum of 100 Points per meal at over 18,000 restaurants throughout Australia and the world when booking through Quandoo. Visit the Qantas website to browse where you can earn points for your next feed.

Phone and web

Qantas Frequent Flyers can now earn Qantas Points or Acquire Points across three Vodafone 24 month Qantas Red plans or Qantas Red Business plans. You can earn up to 8,000 Qantas Points when you sign up, though how much you'll earn will depend on the plan you choose.

Vodafone plan typeQantas Points earned
$80 per month4,000 points
$100 per month5,000 points
$130 per month7,500 points

If you apply online rather than in-store, you can also stand to double your points. Customers who sign up online will earn:

Vodafone plan typeQantas Points earned
$80 per month8,000 points
$100 per month10,000 points
$130 per month15,000 points

Exercise and staying active

You can reward yourself with points for staying active when you link your Qantas Frequent Flyer number with the free Qantas Wellbeing app.

Based on your preferences, you can earn points for meeting challenges (such as step, running, cycling or swimming goals) as well as weekly in-app goals (like cycling 45 minutes to work every day for a week). You can also earn points when you check your BMI using the app.

The app also regularly promotes partner offers that allow you to earn bonus points if you sign up with a partnered gym or buy fresh groceries from a partnered retailer. You can also earn points when you refer a friend to sign up to Qantas Wellbeing.

As well as earning points, you can also use the app to track your daily activity and complete health assessments.

Movies

Consider yourself a movie buff? You can earn 2 Qantas Points for every $1 you spend on movie vouchers. You can use the vouchers with the following partners:

Cinema partnersQantas Points per $1 spentPrices
Event Cinemas, BCC Cinemas, Greater Union, Village Cinemas2 PointsAdult vouchers from $14-$15
Child vouchers from $13
Hoyts2 PointsAdult vouchers from $14-$15
Child vouchers from $10
National Cinema Network2 PointsAdult vouchers from $7.50-$15

Business spending

You can earn Qantas Points on business travel and other spending with Qantas Business Rewards. When you book eligible flights with a Qantas Business Rewards account, you'll earn points once through the account and once through individual Qantas Frequent Flyer accounts. As you accumulate points in your Business Rewards account, you can redeem them for business rewards (such as flights or upgrades for business trips) or transfer them to individual Qantas Frequent Flyer accounts to treat your employees. You can also take advantage on exclusive discounts on flights with Qantas Business Rewards. Check out our guide to Qantas Business Rewards for more on how you can reward yourself and your employees.

You can also earn Qantas Points on every $1 you spend with a Qantas business frequent flyer credit card. You can compare business credit cards that are linked to the Qantas Frequent Flyer program and other loyalty schemes on finder.

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How to spend your Qantas Points

1. Claim your Qantas Points for some flight benefits

  • Classic Flight Rewards. If you want to use your points for flights, look at the Classic Flight Rewards to book flights. You can estimate how many points you’ll need for a flight with the Qantas Points calculator. These can be used for flights with Qantas and its partners.
  • Points Plus Pay. If you don’t have enough points to fund your Classic Flight Reward, you can use cash with "Points Plus Pay" to make up the difference.
  • Classic Upgrade Rewards. If you want a taste of luxury, use your points for Classic Upgrade Rewards to upgrade to Premium Economy, Business or First Class. You can use the "Classic Upgrade Reward Calculator" on the Qantas website to determine how many points you’ll need.
  • Bid Now Upgrades. Available by invitation only and for selected Qantas flights, you have the option to bid your points (or a combination of cash and points) to upgrade your flight.

See what it's like to fly in Qantas' A380 Business Class Suite

2. Unlimited access to the Qantas Club

If you want unlimited access to the largest lounge network of any Australian airline, complimentary guest visit each time you travel, departure upgrades and additional baggage allowance, you might like to use your Qantas Points to fund your Qantas Club membership.

Here’s how many points you’ll need to sign up or renew your membership to the Qantas Club.

TypeDurationMembershipRenewal
Individual1 year140,000 points75,000 points
2 year215,000 points150,000 points
4 year340,000 points275,000 points
Partner 1 year85,000 points50,000 points
2 year120,000 points85,000 points
4 year185,000 points150,000 points
Guest card1 year50,000 pointsN/A

Whether you’re looking for the latest gadgets, beauty and fashion, homewares or travel and luggage, you can use your Qantas Points to redeem from over 3,000 products. You can also use Points Plus Pay if you’re short on Points.

3. Hotels

You can use your Qantas Points to redeem over 100,000 accommodation options worldwide. Plus, Frequent Flyer customers can also take advantage of exclusive member offers and discounts.

4. Car rentals

Redeem your Qantas Rewards for car rental vouchers with Avis, Budget, Hertz and Thrifty. Make bookings via the Qantas website or quote your Frequent Flyer number at the time of booking to use your points to redeem the voucher.

5. Travel insurance

Use your points to cut back on travel costs and pick up some peace of mind with your Qantas Points. Qantas allows cardholders to redeem their points for travel insurance with QBE Insurance. You can make your booking to claim the insurance via the Qantas website.

6. Auto Rewards

Get automatic perks every month when you sign up for Auto Rewards. This service delivers a Woolworths WISH eGift Card to your inbox every three months. All you need to do is print it off or download it on your phone to redeem your discount at participating Woolworths group stores or online.

7. Shopping at Kogan.com

You can both earn and redeem your Qantas Points when you shop on Kogan.com. You can redeem 4,000 Qantas Points for $20 off your shop at the checkout. You can only redeem your points in increments of 4,000 for a minimum of $20.

How much are Qantas Points worth?

The value of your Qantas Points depends on the rewards you're redeeming them for. Generally, redeeming your points for flights and travel upgrades will offer better value for your money than spending them on merchandise or gift cards. You can see our guide to how much a Qantas Point is worth for more information to get the most out of your frequent flyer haul.

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Status Credits and QFF membership levels

As you earn more points, you’ll pick up "Status Credits" which can help you move up the Frequent Flyer membership levels. It’s important to note that Status Credits are different to Qantas Points, so you can’t redeem them for any rewards. Here are some of the perks you can pick up with different membership levels:

  • Silver. Enjoy privileges such as a priority telephone service, complimentary and preferential seat selection as well as priority check-in for domestic and international flights. Members will also get one complimentary invitation to the Qantas Club (which includes a one-visit complimentary Qantas Lounge pass) and a 50% bonus on points earned.
  • Gold. Access an exclusive telephone service, complimentary seat selection with preferential seating as well as priority check-in domestically and internationally. You’ll get priority baggage, check-in and boarding as well as extra checked baggage allowance. You’ll receive complimentary membership of the Qantas Club and domestic and international lounge access. You’ll also receive 75% more Qantas Points.
  • Platinum. Much-like the Silver and Gold, Platinum members can enjoy priority telephone, seating and check-in services. You’ll also receive complimentary membership to the Qantas Club, international upgrades and First Lounge and Business Lounge access. You also receive 100% more Qantas Points.
  • Platinum One. Access Platinum benefits plus a personal team dedicated to you 24/7 when you fly. You can also enjoy exclusive access to extra Qantas Classic Awards seats and you can avoid most fees when booking an Award flight. You’ll also receive 100% more Qantas Points and complimentary Platinum membership for your partner.
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Mistakes to avoid

  • Expired points. Qantas Points will expire if your account is inactive (for example, if you don’t redeem or earn any points) over a period of 18 months. Once your points have expired, you can’t get them back.
  • Forgetting to quote your Frequent Flyer number. Make sure to quote your Frequent Flyer number at the time of booking (whether its flights, car rentals or accommodation, for example) to collect your points.
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How to manage your Qantas Frequent Flyer account

There are a few easy ways you can manage your Qantas Frequent Flyer account:

  • Qantas Frequent Flyer online account. You can log into your Frequent Flyer account using your Membership number, last name and four-digit PIN through the Qantas Frequent Flyer website. Here you can update your account information, manage your Frequent Flyer points, check your Points balance and redeem rewards.
  • Qantas Points app. This app is a free and easy way to keep track of your Qantas balance on-the-go. You can also use the app to book flights, redeem rewards and browse different ways you can earn points. Download the app from iTunes or Google Play.

Qantas frequent flyer phone number

To contact Qantas Frequent Flyer, you can call the Qantas Frequent Flyer Service Centre on 13 11 31 between the hours of 7am and 7pm (AEST) Monday to Saturday. You will also need your Frequent Flyer number and PIN to access your account details.

Enquiry typeContact number
Membership enquiries13 11 31
Flight Reward & Priority Reservations13 11 31
Flight bookings13 13 13
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Images: provided by Qantas

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213 Responses

    Default Gravatar
    KylienOctober 24, 2019

    I have frequent flyer card but don’t know how man6 points I’ve got on it

      Default Gravatar
      NikkiOctober 25, 2019

      Hi Kylien,

      Thanks for your comment. To check your frequent flyer points, log in to your account on the Qantas Frequent Flyer website using your log in details. You can also check the Qantas Shopping Online Mall, update your details and etc.

      Hope this helps!

      Best,
      Nikki

    Default Gravatar
    MRAugust 23, 2019

    I will be travelling with Qatar Air. I have lost my Frequent Flyer particulars. What can I do?

    Thanks!

      Avatarfinder Customer Care
      JeniAugust 24, 2019Staff

      Hi Salahadin,

      Thank you for getting in touch with Finder.

      Qantas is a member of oneworld Alliance where Qatar Airways is one its members. If you are a Qantas Frequent Flyer and have lost all info, please visit Qantas official page or ring them directly to claim missing points and learn more on how you may obtain your QFF info.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

    Default Gravatar
    JohnAugust 6, 2019

    How can I get details of movement in my frequent flier point balance over last 2 months

      Avatarfinder Customer Care
      FayeAugust 9, 2019Staff

      Hi John,

      Thanks for contacting Finder.

      You can log into your Frequent Flyer account using your Membership number to access your transaction history. You may also seek further assistance from your frequent flyer program support team.

      Kind Regards,
      Faye

    Default Gravatar
    TIMMay 14, 2019

    How can I retrieve Frequent Flyer points for 2 recent Qatar flights?

      Avatarfinder Customer Care
      MaiMay 15, 2019Staff

      Hi Tim

      Thank you for reaching out.

      Pleae note that Qantas recommends you wait up to 14 days after a flight for points to be credited to your account (when you have included your frequent flyer number on bookings). If after 14 days and the points were still not credited, you can claim eligible flights with Qantas online in a few simple steps.

      -Log in to your Qantas Frequent Flyer account
      -Select the “Claim Missing Points” option
      -Enter the details of your flight including the flight number, travel date, departure and arrival points and a valid email address

      Claims for Qantas flights take up to three working days to process and will be shown on your account Activity Statement.

      Hope this helps! 😊

      Kind Regards,
      Mai

    Default Gravatar
    DianeJanuary 30, 2019

    Is there a business that can book your flights for you using Qantas points. I have heard that it can be tricky to get seats and that a business savvy in this process does this for you for a fee

      Avatarfinder Customer Care
      JohnJanuary 31, 2019Staff

      Hi Diane,

      Thank you for reaching out to finder.

      Though we do not have a list of businesses that offer this service, you may check out travel agencies near you or online that could assist you regarding assistance on booking your flights using Qantas points. Hope this helps

      Cheers,
      Reggie

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