Air New Zealand Airpoints Frequent Flyer Program

Information verified correct on December 5th, 2016

Air New Zealand AirpointsDiscover the benefits of joining the Airpoints Dollar frequent flyer program.

The Airpoints Dollar program is run by Air New Zealand and aims to give its members the opportunity to earn and redeem points on flights, upgrades, and hotel stays.

Aside from being a rewards system, it also offers travel benefits such as priority check-in, priority boarding, and access to airport lounges. This guide covers how Airpoints works and how it compares with other frequent flyer programs.

What is the Airpoints Dollar program and how does it work?

Membership Tiers Air New Zealand’s Airpoints Dollar program is designed to maximise the number of points you earn every time you fly and to reward your loyalty as you advance up the tiers.

Air New Zealand offers three membership tiers including Elite, Gold, and Silver. The higher your tier, the better the benefits. The basic tier is Silver and you need to accumulate 450 status points (250 of which must be earned on qualifying flights) to receive your Silver membership.

Unlike other airlines that only offer points or miles when you book regular-priced air tickets, the Airpoints program lets you accumulate status points even when you book a smart saver or grabaseat ticket.

Air NewZealand AirPoints

Benefits of a higher status level

Becoming a higher tier frequent flyer with Air New Zealand offers a range of benefits including unrestricted lounge access, complimentary upgrades, hotel and car rental vouchers, and valet parking among others. In addition, Air New Zealand’s membership with Star Alliance means that you also gain a wide range of perks such as priority reservation waitlist, increased check-in allowance, and priority boarding wherever you fly to in the world.

Here’s what you can expect with each level of membership in the Airpoints program:

Airpoints Silver

  • Two complimentary lounge passes for all Koru lounges and international Air New Zealand lounges.
  • Recognition upgrades, which allow you to request a one-class upgrade for one-sector, and receive confirmation 48 hours prior to travel.
  • Special discounts on long haul business fare flights.

Airpoints Gold

  • The ability to use all Koru Lounges in New Zealand, and all international Air New Zealand lounges. Star Alliance Gold Lounges can also be used, and one guest may be brought in subject to space.
  • Recognition upgrades, which allow you to request a one-class upgrade for one-sector, and receive confirmation 72 hours prior to travel. You receive one of these per membership year.
  • Discounts on long haul business class fares.
  • The ability to gift membership rewards to friends or family. They don’t have to be Airpoints members. Gold members can nominate two people.
  • No expiry on Airpoints Dollars.
  • The ability to request frequent flyer seating regardless of which fare is purchased.
  • You’ll receive a voucher to a complimentary one room category hotel upgrade or a rental car upgrade. Conditions apply.

Airpoints Elite

  • Relax in all Koru airport lounges in New Zealand, all international Air New Zealand lounges and Star Alliance Gold Lounges across the globe. Five guests can be brought into Koru and Air New Zealand international lounges, and one extra guest can be brought into Star Alliance lounges.
  • Recognition upgrades, which allow you to request a one-class upgrade for one-sector, and receive confirmation 355 hours prior to travel. Elite members can gift this upgrade to a friend or family.
  • Discounts on long haul business class fares—these are available in limited quantities.
  • The ability to gift membership rewards to friends or family members. Elite members can nominate up to four recipients for potential gifts.
  • Airpoints Dollars won’t expire.
  • Request frequent flyer seating regardless of which fare you purchase.
  • Any Status Points earned over the 1,350 threshold can be rolled over towards your status points balance for the next year.
  • If over 2000 Status Points are earned in a membership year you’ll receive an extra Elite year to use later.
  • A hotel room upgrade for specific hotels in New Zealand and Australia.
  • A rental car upgrade at participating locations in New Zealand and Australia.
  • Five complimentary Koru valet parking vouchers, each entitling you to 24 hours parking at Auckland or Christchurch Airports.
  • If you earn 2500 or more Status Points from your last re-qualification date you’ll be able to select from a range of experiences and items as a reward.
  • The ability to nominate a family member or friend to also an Elite Partner, which gets them many of the same privileges.
Back to top

How to earn Airpoints Dollars

There are a range of different ways you can earn Airpoints Dollars.

Flying

You can earn Airpoints Dollars by flying with Air New Zealand. All flights except for smart saver and grabaseat are eligible for points earning. A flight between Eastern Australia and London will earn 125 Airpoints Dollars when travelling in an Economy Flexi Plus seat.

Partner airlines

You’ll also earn Airpoints Dollars and Status Points whenever you book an eligible flight on a Star Alliance member airline. Air New Zealand is a member of Star Alliance, which is an association of 28 airlines, to deliver seamless service to passengers to all corners of the world.
Aside from its membership in Star Alliance, Air New Zealand has also partnered with Cathay Pacific, Virgin Australia, Virgin Atlantic, and Etihad Airways to let its passengers get access to more destinations and gain more Airpoints Dollars in the process.

Linked credit cards

New Zealand Air Credit Cards

Air New Zealand has partnered with various credit card providers to allow members to earn points for everyday purchases. Just choose an Airpoints Dollars-linked credit card to earn points for every dollar you spend.
In Australia, there are no direct earn credit cards. Instead, you’ll have to apply for a bank rewards card which allows you to transfer points to the Air New Zealand Airpoints Dollar program. These include cards from American Express, Westpac and ANZ.

PartnerAirpoints Dollars Earned
American Express100 Membership Rewards points = 1 Airpoint Dollar
200 David Jones American Express points = 1 Airpoint Dollar
ANZ Rewards200 Reward points = 1 Airpoint Dollar
Westpac Australia Altitude Rewards 160 Altitude Rewards points = 1 Airpoint Dollar

Hotel partners

You can earn Airpoints Dollars when you stay in any of their partner hotels including:

  • Accor Hotels & Resorts - 1 Airpoint Dollar per $15 spent (1 Airpoint per $20 stay at Sofitel hotels)
    Choice Hotels International
  • Hilton Worldwide - 1 Airpoint Dollar per US$25 spent
  • IHG
  • Langham Hospitality Group - 20 Airpoint Dollars per stay in New Zealand and Australia. Different rates for international hotels apply.
  • Millennium, Copthorne & Kingsgate Hotels & Resorts
  • The Rarotongan Beach Resort & Spa - 1 Airpoint Dollar per $20 spent
  • Starwood Hotels & Resorts

Rental cars

If you rent a car with Avis or Budget, you will earn 2.5 Airpoints Dollars per day. Avis offers car rental services at airport locations throughout the world including Australia, New Zealand, the UK, Middle East, USA, and South America among others.

Budget Rent a Car offers car rentals in New Zealand, Australia, Fiji, Cook Islands, and select locations in Europe and North America.

Back to top

Where can I redeem Airports Dollars?

Flights

Airpoints Dollars can be used to book a flight in over 1,300 destinations in over 190 countries. This is due to Air New Zealand’s membership with Star Alliance. Each Airpoints dollar is calculated as NZ$1. It will be automatically converted to Australian dollars for Australia-based members.

Upgraded fares

Use Airpoints Dollars to move up to a higher cabin class. OneUp is a program that lets passengers upgrade their flight when they are travelling internationally. Enjoy business and first-class convenience when you are a member of Air New Zealand’s frequent flyer program. Just go to ‘My Bookings’ to make an upgrade request. If you are a Silver, Gold, or Elite member, your status will be upweighted by the following amount:

  • Elite – 50%
  • Gold – 30%
  • Silver – 10%

Rewards

You can redeem your points at the airpoints store. You can choose from a wide range of items such as sportswear, perfume, appliances, and more. Simply log in to your account to browse the selection.

Hotel partners

Airpoints Dollars can be used to pay for your accommodation at a range of hotels and resorts worldwide. Air New Zealand has partnered with many hotel chains.

Back to top

How does the Airpoints Dollar program compare to other frequent flyer programs?

Points expiry

The point validity of the Airpoints Dollars is quite generous in comparison to other frequent flyer programs because it lasts for four years. In comparison, Singapore Airline’s KrisFlyer Miles have a validity of three years. Every time you use Airpoints Dollars, the oldest are used first which keeps the amount due to expire at a minimum.

If your Airpoints Dollars are close to expiring, you can make a reservation before the expiration date. The actual travel need not be commenced by the expiration. Flights can be booked up to eleven months in advance.

It should be noted that as mentioned above, those with a Gold and Elite membership won’t have their points expire.

Status Points

Travellers earn Status Points when they book a flight with Air New Zealand or any Star Alliance member airline. The airline requires its passengers to have 450 points to become a Silver member. In comparison, Qantas requires 300 status points. However, it is important to note that Air New Zealand gives status points even when a traveller books a smart saver or grabaseat flight.
Below is a table that further illustrates how many points you need to move up to higher tiers at Air New Zealand.

TierNumber of Status Points to upgradeNumber of Status Points to retain status
Silver450 (225 must be from qu alifying flights)405 (202 must be from qualifying flights)
Gold900 (450 must be from qualifying flights)810 (405 must be from qualifying flights)
Elite1,500 (900 must be from qualifying flights)1,350 (810 must be from qualifying flights)

Air New Zealand AirpointsSingapore KrisFlyerQantas Frequent Flyer
Priority Reservation WaitlistYesYesYes
Alliance MembershipYes (Star Alliance)Yes (Star Alliance)Yes (Oneworld)
Upgrade PrivilegesYesNoYes
Lounge AccessNoNoYes
Extra Baggage AllowanceNoNoYes (varied on international flights)

Status benefits

Air New Zealand offers relatively standard privileges on its frequent flyer program. Elite members have access to the complete range of benefits the airline can provide. However, the airline’s Silver program offers less perks compared to Qantas, though it is better than Singapore Airlines. Below is a table that shows the status benefits of Silver tier members from the three airlines:


Air New Zealand Airpoints

Singapore KrisFlyer

Qantas Frequent Flyer

Priority Reservation Waitlist

Yes

Yes

Yes

Alliance Membership

Yes (Star Alliance)

Yes (Star Alliance)

Yes (Oneworld)

Upgrade Privileges

Yes

No

Yes

Lounge Access

No

No

Yes

Extra Baggage Allowance

No

No

Yes (varied on international flights)

Back to top

Advantages and drawbacks of the Airpoints Dollar Program

Pros

  • Four-year points expiry. The Airpoints Dollars have a four-year expiry for Silver members and no expiration date for Gold and Elite members. This isn’t as good as the Qantas Frequent Flyer or Velocity frequent flyer programs, as these points won’t expire if you keep your account active.
  • SharePoints. This program is specifically designed to let members pool their points to get rewards quickly.

Cons

  • Limited rewards partners. Air New Zealand has fewer rewards partners compared to other airlines. For example, Emirates allows Skywards members to redeem their points on larger range of hotel chains.
  • Confusing points structure for Australians. One Airpoints Dollars equates to one New Zealand dollar. The amount that is converted to Australians is subject to the company’s discretion.

Frequently asked questions about the Airpoints Frequent Flyer program

  • Do I have to pay to join this program? There is a joining fee of NZ$30. However, this fee is waived if you have booked a first or business class flight with Air New Zealand
  • Can Australians become an Air New Zealand Airpoints member? Yes. You can register online.
  • Does Air New Zealand allow family pooling? Yes. You need to join the SharePoints program.
Back to top
Was this content helpful to you? No  Yes

Ask a Question

You are about to post a question on finder.com.au

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Disclaimer: At finder.com.au we provide factual information and general advice. Before you make any decision about a product read the Product Disclosure Statement and consider your own circumstances to decide whether it is appropriate for you.
Rates and fees mentioned in comments are correct at the time of publication.
By submitting this question you agree to the finder.com.au privacy policy, receive follow up emails related to finder.com.au and to create a user account where further replies to your questions will be sent.

29 Responses to Air New Zealand Airpoints Frequent Flyer Program

  1. Default Gravatar
    Mrs | November 29, 2016

    We have recently returned from a RWT Business Class, flying with Sinapore Airlines, Swiss Airlines, Luffstanza & Air New Zealand. As we are members of Air New Zealand points program, can we send the boarding passes for the trip to Air New Zealand. Thank You.

    • Staff
      May | November 29, 2016

      Hi Marian & Stewart,

      Thanks for your question.

      If you wish to claim your missing points, you will need sign in your account Air New Zealand account and complete a claim missing Airpoints form. Claims for missing Airpoints Dollars from flights may only be claimed once travel is completed, and must be claimed within six months of your original flight.

      Cheers,
      May

  2. Default Gravatar
    Kerry | September 28, 2016

    Hi, I have just flown with air New Zealand from Melbourne to San Francisco via Auckland return and I was very impressed with your airline / service / and hospitality, I would like to become some sort of member and get frequent flyer points as the next time we fly to the USA or elsewhere hopefully we’ll be flying Air New Zealand and thank-you for a great service. Regards Kerry – Melbourne Australia.

    • Staff
      Sally | October 10, 2016

      Hi Kerry,

      Thanks for your comment.

      Just to confirm, though, you have come through to finder.com.au, not Air New Zealand.

      However, you can sign up to the Air New Zealand Airpoints frequent flyer program online via the Air New Zealand website. You’ll just need to fill in a registration form and include some personal information and contact details to sign up.

      Cheers,

      Sally

  3. Default Gravatar
    Kathleen | September 15, 2016

    My son is an Air NZ Frequent Flyer member. He flew Auck-London recently but did not enter his membership number on booking. He has his boarding pass with seat numbers but not the 13 digit booking number – can he still claim for the points and if so, how?

    • Staff
      Sally | September 19, 2016

      Hi Kathleen,

      Thanks for your question.

      If your son needs to claim missing miles from a previous flight, he’ll need to sign in to his Air New Zealand account, select “My bookings”, then “Claim missing Airpoints” and fill out the form. He’ll need to provide his flight details including his ticket number, booking class, seat number and booking number.

      If your son doesn’t have the booking number, he might be able to find it in any confirmation emails regarding the flight. Otherwise, he might need to get in contact with Air New Zealand directly to confirm the booking number.

      I hope this has helped.

      Cheers,

      Sally

    • Default Gravatar
      Kathleen | September 19, 2016

      Hi Sally,
      Thanks for that – that is what we have done so far.
      Who do we contact in AirNZ and what is their phone number.
      Thanks
      Kathleen

    • Staff
      Sally | September 20, 2016

      Hi Kathleen,

      Thanks for getting back in touch.

      You can get in touch with the Airpoints Customer Service team on 1800 803 298.

      Cheers,

      Sally

  4. Default Gravatar
    Judith | July 11, 2016

    I am an Air NZ Star Alliance Member and will shortly be booking a flight on Air Canada Vancouver return. Could you please advise if Air Canada is in the Star Alliance, as I cannot see where I would have to check to find out?

  5. Default Gravatar
    pallab | June 19, 2016

    I have taken membership of both Air NZ air points and Krisflyer of Singapore airlines. I have booked a flight of Singapore airlines. Do I get points in both airlines or one. If one, I want to get points in Air NZ, how do I get it?

    • Staff
      Sally | June 21, 2016

      Hi Pallab,

      Thanks for your question.

      As Air New Zealand and Singapore Airlines are partners, you can earn and redeem rewards points with either of the airlines when flying with Singapore Airlines. If you belong to both frequent flyer programs, you’ll just need to quote the relevant frequent flyer number to earn points.

      If you’ve already booked the flight, you might need to complete and submit a retroactive miles form after you’ve taken the flight to earn the points. If you want the points to go to your Air New Zealand frequent flyer account, you’ll need to follow these instructions:
      - Sign in to your Air New Zealand account
      - Select My Bookings in the top right of the page
      - On the My Bookings page, select Claim missing Airpoints
      - Enter the required details into the form

      Please note that you’ll need to provide your ticket number, boarding pass and booking pass.

      I hope this has helped.

      Cheers,

      Sally

  6. Default Gravatar
    Merilyn | May 27, 2016

    How do I get my frequent flyer points added for my flights to Norfolk Is? They were booked by RACQ.

    • Staff
      Sally | May 31, 2016

      Hi Merilyn,

      Thanks for your question.

      If you forgot to quote your frequent flyer number at the time of booking your flight, you might be able to claim Airpoints Dollars for your flight. Please note that you have to make the claim within 6 months of taking the flight.

      You may submit your missing Airpoints Dollars or Status Points claim online, through the “Claim missing Airpoints” function of your online Air NZ Account. Otherwise, you may submit your claim to the Air NZ Contact Centre.

      Before you make the claim, make sure you have the relevant original boarding pass, ticket number and e-Ticket available.

      I hope this has helped.

      Cheers,

      Sally

  7. Default Gravatar
    Inez | February 20, 2016

    My daughter has booked return Air New Zealand flights to Canada/USA for June/August this year. Bookings made about a week ago and has subsequently joined the Air New Zealand Airpoints scheme. How does she now add these flights to her airpoints? She didn’t have a membership number 10 days ago when organising her travel but since she likes flying with ANZ decided to become a member and make her travels count. Thanks.

    • Staff
      Sally | February 22, 2016

      Hi Inez,

      Thanks for your question.

      Yes, your daughter can claim Airpoints Dollars from the flight. Once she has flown, she’ll just need to keep the original boarding passes and tickets (or e-ticket receipts). She can then sign into her Air New Zealand account and select “Missing some Airpoints Dollars or Status Points?” when viewing her statement. She’ll then need to submit a missing dollars request and submit those flight details.

      I hope that has helped.

      Cheers,

      Sally

  8. Default Gravatar
    Gary | February 1, 2016

    I currently hold AirNZ airpoints. I am currently residing in France. I am planning to return to NZ later this year. Can I use my air dollars to book say from the UK branch or Japanese branch? I had a go on the Japanese site for a flight from Tokyo to Auckland (one way) and could not see how to utilise my air dollars

    • Staff
      Sally | February 2, 2016

      Hi Gary,

      Thanks for your question.

      If you’re using one of the AirNZ international sites, you should be able to log in using your Airpoints membership number when you’re booking your flights to either redeem or earn points on the flights. If you’re still having difficulty, you might like to contact the customer service centre to book your flights and redeem your points over the phone.

      I hope this has helped.

      Cheers,

      Sally

  9. Default Gravatar
    EJ | September 8, 2014

    I currently hold silver status with Virgin Australia. Im looking to transfer all points to Air NZ. Will this also achieve silver status? What is the process to transfer points?

    • Staff
      Shirley | September 9, 2014

      Hi EJ,

      Thanks for your question.

      Unfortunately you can’t transfer all your points to the Air NZ program. You can, however, redeem your miles for Air flights and upgrades.

      To achieve Silver status you’ll need 450 Status Points, you can earn these through eligible Air New Zealand and many Star Alliance and other partner flights.

      All the best,
      Shirley

  10. Default Gravatar
    Marie | September 7, 2014

    How do I find out my membership number?

    • Staff
      Shirley | September 8, 2014

      Hi Marie,

      Thanks for your question.

      To find out your membership, please get in touch with Air New Zealand directly.

      Cheers,
      Shirley

Ask a question
feedback