Virgin Mobile suffers outage, offers credit immediately
Customers on Virgin Mobile are reporting loss of service, but the telco suggests a reboot will solve the issue.
Outages are very "in" if you’re a telco in 2016, it seems. Telstra’s had a horror year for outages, and now Virgin Mobile can join the party-that-nobody-wants-to-be-part-of crowd, with outages reported by users this morning. Most are reporting problems with 3G/4G data connectivity, but as with any outage it can be tough to discern between actual outage problems and patchy network reception attributable to other issues.
A tweet from Virgin Mobile’s Twitter account suggests that whatever the issue was with network connectivity, it should be fixable by rebooting your Virgin Mobile connected device:
The network issue is now resolved but you may have to restart your phone. We apologise sincerely & know how important it is to be connected.
— Virgin Mobile Aus (@VirginMobileAus) May 18, 2016
So if you are on a device with a Virgin Mobile SIM in it, whether it’s a smartphone or SIM-enabled Tablet or laptop, it might be wise to power cycle in any case just to be certain your telecommunications aren’t interrupted.
Virgin Mobile advises (again, via Tweet) that it will credit affected users the access fee for today by way of compensation:
We sincerely apologise for the loss of service this morning. We will be crediting all affected customers their access fee for the day today.
— Virgin Mobile Aus (@VirginMobileAus) May 18, 2016
That's in contrast to Telstra, where on two different occasions this year has offered data-free Sundays by way of compensation.
