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Goodtel Mobile

Goodtel mobile review

Our verdict: Goodtel charges a bit extra for its mobile plans, but donates 50% of its profits to charity and is carbon neutral too.

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Pros

  • Carbon neutral provider
  • 50% of profits donated to charity
  • Australia-based customer support and live chat available

Cons

  • Plans aren't the best value from a price perspective

Compare Goodtel mobile plans

1 - 3 of 5
Name Product Features Data Price
  • Unlimited standard national calls & texts
3GB
Data
$8.00 per GB
$24
per month
3GB
Data

$8.00/GB
$24
per month
View details
  • Unlimited standard national calls & texts
20GB
Data
$1.70 per GB
$34
per month
20GB
Data

$1.70/GB
$34
per month
View details
  • Unlimited standard national calls & texts
40GB
Data
$1.10 per GB
$44
per month
40GB
Data

$1.10/GB
$44
per month
View details
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Goodtel mobile review: Our verdict

Goodtel is a mobile provider you'd probably sign up to because of what it stands for, rather than for its actual value in terms of price and plan features.

It has a lot going for it in terms of ethical values. It donates 50% of its profits towards charities of its customers' choice, meaning some of your money goes towards a good cause. It's also certified carbon neutral by the government-backed Climate Active program.

Beyond this, Goodtel's plans themselves aren't great bang for your buck. The plans cost more for the data offered than many other mobile providers.

Goodtel could be right for you if:

  • You like to try before committing. You'll get a full refund on your plan fees if you don't like your plan within 14 days of activation.
  • You're interested in referral discounts. You and a friend will receive $20 off one of your bills if they sign up using your referral code.
  • You value customer support. Goodtel has locally-based customer support available 7 days a week, including live chat on its website.

But keep in mind that Goodtel:

  • Only has pay-as-you-go international roaming, which can get very expensive very quickly.

Read a more detailed review on


money icon

Value for money

Goodtel's mobile plans are a bit more expensive than most, likely because it donates 50% of its profits to charity.

Its entry-level plan ($24 for 3GB) is quite expensive, costing $8 per 1GB of data. These kinds of lower data plans usually cost around $5-$15.

  • Good to know: The rest of Goodtel's plans aren't too shabby, but they still average $1.11 per 1GB. This is a little more expensive than the benchmark you want to aim for ($1 per 1GB).

coverage icon

Coverage

Goodtel uses parts of the Telstra 3G and 4G mobile network.

  • It covers 98.8% of the population, more than Vodafone and Optus, but not the same as Telstra's full 99.5% coverage.
  • You shouldn't have any problems in metro areas but you might have some loss of reception in rural and regional areas.
  • Keep in mind that Goodtel does not use Telstra's full 4G network coverage. This is a feature reserved only for Boost Mobile and Telstra itself.

customer service icon

Customer service

australia icon
Australia-based support
live chat
Live chat available

Goodtel is available to help with your concerns 7 days a week. You can:

  • Ring the customer support team 7am-Midnight AEST
  • Get in touch via live chat on the Goodtel website
  • Send a question through on the Goodtel Facebook page
  • Good to know: Goodtel has local customer support based in Victoria.

bonus icon

Bonus features

Goodtel has a couple of fun features included on its plans:

💕 50% of profits go to charity

Goodtel is partnered with more than 10 charities, including the National Breast Cancer Foundation, Asylum Seeker Resource Center and more.

You pick a charity when you sign up (or suggest your own) and Goodtel will donate 50% of your plan profits towards that cause.

🌳 Carbon neutral

Goodtel is certified carbon neutral by Climate Active, a government-backed program.

Goodtel invests in the Savannah Burning project in the Tiwi Islands and has an office powered by 100% renewable energy.

⌛ 14-day risk free trial

If you aren't happy with your mobile plan within 14 days of activation, you can contact Goodtel through its online enquiry form and get a full refund.

✅ B Corp Certified

Goodtel is one of 2 telcos in Australia to receive a B Corp Certification (the other is Start Broadband).

This means that Goodtel meets high standards of performance, accountability and transparency across its company's operations.

🌏 International inclusions

You'll get unlimited international minutes on 2 of Goodtel's plans: 10 countries are included on the $54 Big plan and 15 countries on the $60 Mega plan.

This could be handy if the country you'd like to call is included and you prefer the bigger plans Goodtel has to offer.

💸 Referral bonus

If a friend signs up to Goodtel using your referral code, you and your friend will each get $20 off your next bill.

Which rivals are giving Goodtel a run for its money?

For cheaper carbon neutral plans:

belong logo


Belong is another carbon-neutral mobile provider that has cheaper data on its plans (if you aren't worried about Goodtel's charity donations).

For better bang for your buck:

Moose logo


Moose Mobile has a wide range of good value plans that suit almost any budget or data need, with cheaper 12-month contracts for those who don't mind commitment.

For better coverage:


Boost Logo
Boost Mobile is the only smaller provider that has full access to the Telstra 4G mobile network, rather than the reduced network Goodtel uses.

Ready to sign up to Goodtel?

Unfortunately, Goodtel isn't available for purchase through Finder. You'll have to visit Goodtel's website www.goodtel.com.au/good-mobile to buy your plan there.

Otherwise, continue comparing mobile plans on Finder to find one better suited for you.

Compare mobile plans

phone icon

What if I want to keep my current phone number?
All you need to do is choose the option to transfer your number when you activate your SIM. Goodtel doesn't list a timeframe, but it shouldn't take more than 24-48 hours for the transfer to complete.

If your current mobile number isn't registered under your name, it might take a couple more steps. Read our guide on how to change ownership of your mobile number here.


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