Goodtel has been part of the Finder Green Awards since 2021. This year, it topped the list, scoring well for its low emissions intensity, renewable energy use, high recycling rates and a range of maintenance targets.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
Goodtel's main draw is its goodwill aspect where it donates 50% of profits to its charity partners. You have the option to choose which charity to support when you sign up to a plan.
This is balanced out by its fairly high prices. Apart from the NBN 25 plan, Goodtel's prices are higher than the Finder average for each speed tier by a couple of dollars.
You should consider opting for Goodtel if
You'd like to support a charitable cause through Goodtel.
Signing up to an environmentally friendly provider is important to you.
Availability of customer support throughout the week is a priority.
You'd like to try before you buy – Goodtel offers a 14-day trial so you can get a refund on plan fees if you're unhappy.
But you should also think about
Goodtel's prices are definitely on the higher side, so if you're on a budget, you may be better off elsewhere.
Goodtel's plans are not the cheapest in the market, with only the NBN 25 plan being competitively priced.
It also lacks a lot of the introductory discounts that other NBN providers offer across their range of plans.
However, if signing up to a provider with a goodwill aspect is important to you, it might still be worth your money.
Goodtel offers a BYO modem option if you already have one from your previous provider, so you don't have to fork out an additional modem cost. Otherwise, you can grab one from Goodtel for $225, which is considerably higher than the average cost on Finder ($139).
Performance
Goodtel isn't included in the quarterly ACCC Broadband Performance Reports, so the reliability of its speeds can't be officially verified.
Why this report matters: The ACCC report allows customers to see which NBN providers are delivering the speeds they've advertised, as a measure of reliability.
Based purely on its advertised typical evening speeds, you can expect maximum speeds on all its plans, except NBN 250.
Good to know: Maximum speed is the fastest speed you can get on a speed tier. For example, NBN 100 plans will come with a maximum speed of 100Mbps.
Customer service
You can get in touch with Goodtel's team in the following ways:
Ring up the Goodtel call centre between 8am–10pm on weekdays, and 9am–6pm AEDT on weekends
Reach out via live chat on its website or sling the customer support team an email
Bonus features
Goodtel NBN gives you a couple of perks alongside its internet plans:
🗣️ Referral discount
Successfully refer a friend to Goodtel and both you and your friend will receive $20 off the next bill.
🆓 14-day trial
You can get a full refund on your plan fees if you're not satisfied with Goodtel's NBN connection within the first 14 days.
Which rivals are giving Goodtel a run for its money?
For another carbon-neutral option
Like Goodtel, Belong is also a 100% carbon-neutral broadband provider. Its plans are a few bucks cheaper than Goodtel.
For a cheaper option
Tangerine has some of the cheapest plans on Finder and offers a 6-month sign-up discount to sweeten the deal.
For reliable speeds
Exetel is known for its fast, reliable speeds thanks to its performance in the ACCC Broadband Performance Reports.
Ready to sign up to Goodtel?
Unfortunately, Goodtel is currently unavailable to sign up to via Finder. You'll need to visit goodtel.com.au to find a plan on its website.
Or you can continue comparing NBN plans on Finder to find a better deal for you.
What if I'm moving house? You can select a date during the sign-up process for when you'd like your new Goodtel plan to be activated. Keep in mind that it could take up to 4 weeks to get connected.
Be sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 Internet services.
We've researched and reviewed hundreds of internet plans to make our guides as helpful as possible. Our expertise is highlighted across numerous TV, print and digital media appearances.
We're reliable
We keep our product database of 65 internet providers updated regularly with the latest broadband deals. Our guides are carefully reviewed and fact-checked.
We're here to help
Since 2015, we've helped over 1 million Australians find the right broadband plan for their household. We explain plan features and prices simply to help you make your decision.
{"menuItems":[{"label":"How do I compare NBN plans?","anchorName":"#how-do-i-compare-nbn-plans"},{"label":"Compare Finder's NBN award winners","anchorName":"#compare-finder-s-nbn-award-winners"},{"label":"Which NBN speed is right for me?","anchorName":"#which-nbn-speed-is-right-for-me"},{"label":"Best NBN plans for March 2024","anchorName":"#best-nbn-plans-for-march-2024"},{"label":"Which NBN plans are Finder's experts signed up for?","anchorName":"#which-nbn-plans-are-finder-s-experts-signed-up-for"},{"label":"Things to watch out for","anchorName":"#things-to-watch-out-for"},{"label":"Compare and save with these NBN deals","anchorName":"#compare-and-save-with-these-nbn-deals"},{"label":"How do I switch NBN plans?","anchorName":"#how-do-i-switch-nbn-plans"},{"label":"Who is the fastest NBN provider?","anchorName":"#who-is-the-fastest-nbn-provider"},{"label":"Are there any extra fees involved?","anchorName":"#are-there-any-extra-fees-involved"},{"label":"Do I need a new modem?","anchorName":"#do-i-need-a-new-modem"},{"label":"What NBN connection types are there? ","anchorName":"#what-nbn-connection-types-are-there"},{"label":"Are there any alternatives to the NBN?","anchorName":"#are-there-any-alternatives-to-the-nbn"},{"label":"Meet our experts","anchorName":"#meet-our-experts"},{"label":"Frequently asked questions","anchorName":"#frequently-asked-questions"},{"label":"NBN glossary of terms","anchorName":"#nbn-glossary-of-terms"}]}
Your need for speed could be met at no additional cost to you.
{"menuItems":[{"label":"How do I compare NBN plans?","anchorName":"#how-do-i-compare-nbn-plans"},{"label":"Compare Finder's NBN award winners","anchorName":"#compare-finder-s-nbn-award-winners"},{"label":"Which NBN speed is right for me?","anchorName":"#which-nbn-speed-is-right-for-me"},{"label":"Best NBN plans for March 2024","anchorName":"#best-nbn-plans-for-march-2024"},{"label":"Which NBN plans are Finder's experts signed up for?","anchorName":"#which-nbn-plans-are-finder-s-experts-signed-up-for"},{"label":"Things to watch out for","anchorName":"#things-to-watch-out-for"},{"label":"Compare and save with these NBN deals","anchorName":"#compare-and-save-with-these-nbn-deals"},{"label":"How do I switch NBN plans?","anchorName":"#how-do-i-switch-nbn-plans"},{"label":"Who is the fastest NBN provider?","anchorName":"#who-is-the-fastest-nbn-provider"},{"label":"Are there any extra fees involved?","anchorName":"#are-there-any-extra-fees-involved"},{"label":"Do I need a new modem?","anchorName":"#do-i-need-a-new-modem"},{"label":"What NBN connection types are there? ","anchorName":"#what-nbn-connection-types-are-there"},{"label":"Are there any alternatives to the NBN?","anchorName":"#are-there-any-alternatives-to-the-nbn"},{"label":"Meet our experts","anchorName":"#meet-our-experts"},{"label":"Frequently asked questions","anchorName":"#frequently-asked-questions"},{"label":"NBN glossary of terms","anchorName":"#nbn-glossary-of-terms"}]}
{"menuItems":[{"label":"How do I compare NBN plans?","anchorName":"#how-do-i-compare-nbn-plans"},{"label":"Compare Finder's NBN award winners","anchorName":"#compare-finder-s-nbn-award-winners"},{"label":"Which NBN speed is right for me?","anchorName":"#which-nbn-speed-is-right-for-me"},{"label":"Best NBN plans for March 2024","anchorName":"#best-nbn-plans-for-march-2024"},{"label":"Which NBN plans are Finder's experts signed up for?","anchorName":"#which-nbn-plans-are-finder-s-experts-signed-up-for"},{"label":"Things to watch out for","anchorName":"#things-to-watch-out-for"},{"label":"Compare and save with these NBN deals","anchorName":"#compare-and-save-with-these-nbn-deals"},{"label":"How do I switch NBN plans?","anchorName":"#how-do-i-switch-nbn-plans"},{"label":"Who is the fastest NBN provider?","anchorName":"#who-is-the-fastest-nbn-provider"},{"label":"Are there any extra fees involved?","anchorName":"#are-there-any-extra-fees-involved"},{"label":"Do I need a new modem?","anchorName":"#do-i-need-a-new-modem"},{"label":"What NBN connection types are there? ","anchorName":"#what-nbn-connection-types-are-there"},{"label":"Are there any alternatives to the NBN?","anchorName":"#are-there-any-alternatives-to-the-nbn"},{"label":"Meet our experts","anchorName":"#meet-our-experts"},{"label":"Frequently asked questions","anchorName":"#frequently-asked-questions"},{"label":"NBN glossary of terms","anchorName":"#nbn-glossary-of-terms"}]}
SPONSORED: The new year's here – bringing with it the perfect opportunity to pay less for essentials, like your broadband plan.
{"menuItems":[{"label":"How do I compare NBN plans?","anchorName":"#how-do-i-compare-nbn-plans"},{"label":"Compare Finder's NBN award winners","anchorName":"#compare-finder-s-nbn-award-winners"},{"label":"Which NBN speed is right for me?","anchorName":"#which-nbn-speed-is-right-for-me"},{"label":"Best NBN plans for March 2024","anchorName":"#best-nbn-plans-for-march-2024"},{"label":"Which NBN plans are Finder's experts signed up for?","anchorName":"#which-nbn-plans-are-finder-s-experts-signed-up-for"},{"label":"Things to watch out for","anchorName":"#things-to-watch-out-for"},{"label":"Compare and save with these NBN deals","anchorName":"#compare-and-save-with-these-nbn-deals"},{"label":"How do I switch NBN plans?","anchorName":"#how-do-i-switch-nbn-plans"},{"label":"Who is the fastest NBN provider?","anchorName":"#who-is-the-fastest-nbn-provider"},{"label":"Are there any extra fees involved?","anchorName":"#are-there-any-extra-fees-involved"},{"label":"Do I need a new modem?","anchorName":"#do-i-need-a-new-modem"},{"label":"What NBN connection types are there? ","anchorName":"#what-nbn-connection-types-are-there"},{"label":"Are there any alternatives to the NBN?","anchorName":"#are-there-any-alternatives-to-the-nbn"},{"label":"Meet our experts","anchorName":"#meet-our-experts"},{"label":"Frequently asked questions","anchorName":"#frequently-asked-questions"},{"label":"NBN glossary of terms","anchorName":"#nbn-glossary-of-terms"}]}
Get the cheapest NBN 100 deal that's available on Finder.
{"menuItems":[{"label":"How do I compare NBN plans?","anchorName":"#how-do-i-compare-nbn-plans"},{"label":"Compare Finder's NBN award winners","anchorName":"#compare-finder-s-nbn-award-winners"},{"label":"Which NBN speed is right for me?","anchorName":"#which-nbn-speed-is-right-for-me"},{"label":"Best NBN plans for March 2024","anchorName":"#best-nbn-plans-for-march-2024"},{"label":"Which NBN plans are Finder's experts signed up for?","anchorName":"#which-nbn-plans-are-finder-s-experts-signed-up-for"},{"label":"Things to watch out for","anchorName":"#things-to-watch-out-for"},{"label":"Compare and save with these NBN deals","anchorName":"#compare-and-save-with-these-nbn-deals"},{"label":"How do I switch NBN plans?","anchorName":"#how-do-i-switch-nbn-plans"},{"label":"Who is the fastest NBN provider?","anchorName":"#who-is-the-fastest-nbn-provider"},{"label":"Are there any extra fees involved?","anchorName":"#are-there-any-extra-fees-involved"},{"label":"Do I need a new modem?","anchorName":"#do-i-need-a-new-modem"},{"label":"What NBN connection types are there? ","anchorName":"#what-nbn-connection-types-are-there"},{"label":"Are there any alternatives to the NBN?","anchorName":"#are-there-any-alternatives-to-the-nbn"},{"label":"Meet our experts","anchorName":"#meet-our-experts"},{"label":"Frequently asked questions","anchorName":"#frequently-asked-questions"},{"label":"NBN glossary of terms","anchorName":"#nbn-glossary-of-terms"}]}
It's time to sort out your NBN plan for the new year.
{"menuItems":[{"label":"How do I compare NBN plans?","anchorName":"#how-do-i-compare-nbn-plans"},{"label":"Compare Finder's NBN award winners","anchorName":"#compare-finder-s-nbn-award-winners"},{"label":"Which NBN speed is right for me?","anchorName":"#which-nbn-speed-is-right-for-me"},{"label":"Best NBN plans for March 2024","anchorName":"#best-nbn-plans-for-march-2024"},{"label":"Which NBN plans are Finder's experts signed up for?","anchorName":"#which-nbn-plans-are-finder-s-experts-signed-up-for"},{"label":"Things to watch out for","anchorName":"#things-to-watch-out-for"},{"label":"Compare and save with these NBN deals","anchorName":"#compare-and-save-with-these-nbn-deals"},{"label":"How do I switch NBN plans?","anchorName":"#how-do-i-switch-nbn-plans"},{"label":"Who is the fastest NBN provider?","anchorName":"#who-is-the-fastest-nbn-provider"},{"label":"Are there any extra fees involved?","anchorName":"#are-there-any-extra-fees-involved"},{"label":"Do I need a new modem?","anchorName":"#do-i-need-a-new-modem"},{"label":"What NBN connection types are there? ","anchorName":"#what-nbn-connection-types-are-there"},{"label":"Are there any alternatives to the NBN?","anchorName":"#are-there-any-alternatives-to-the-nbn"},{"label":"Meet our experts","anchorName":"#meet-our-experts"},{"label":"Frequently asked questions","anchorName":"#frequently-asked-questions"},{"label":"NBN glossary of terms","anchorName":"#nbn-glossary-of-terms"}]}
SPONSORED: Upgrade your internet before the end of 2023 and get ahead on your life admin! We take a look at some of the benefits of a faster internet connection.
Saakshi Gupta is a writer for Finder. She has written for startups and other organisations. Her work has been published on Time Out Melbourne. Saakshi has a Master’s Degree in Media Communication from the University of Melbourne.
The Federal Court of Australia today dismissed proceedings brought by ASIC against Finder Wallet. The Judgment, handed down by Justice Markovic, ruled that Finder Earn was compliant with applicable consumer financial laws.
The Kia EV6 GT is a vehicle that marks a significant point in the evolution of the modern performance car, a nod to the future where speed and power coexist with sustainability and practicality.
Aussies are sick of being made to feel like criminals at the checkout, according to new research by Finder.
Feedback
How likely would you be to recommend finder to a friend or colleague?
0
1
2
3
4
5
6
7
8
9
10
Very UnlikelyExtremely Likely
Required
Thank you for your feedback.
Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve.
Important information about this website
finder.com.au is one of Australia's leading comparison websites. We are committed to our readers and stands by our editorial principles
We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.
Some product issuers may provide products or offer services through multiple brands, associated companies or different labeling arrangements. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. However, we aim to provide information to enable consumers to understand these issues.
We make money by featuring products on our site. Compensation received from the providers featured on our site can influence which products we write about as well as where and how products appear on our page, but the order or placement of these products does not influence our assessment or opinions of them, nor is it an endorsement or recommendation for them.
Products marked as 'Top Pick', 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. We encourage you to use the tools and information we provide to compare your options.
Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. You can learn more about how we make money.
When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. We provide tools so you can sort and filter these lists to highlight features that matter to you.
Please read our website terms of use and privacy policy for more information about our services and our approach to privacy.
