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Goodtel NBN review

Our verdict: Goodtel's plans are a bit higher than usual, but this is offset by its role in supporting charitable causes.

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Finder Award Winner for Green Broadband Provider of the Year 2023

2023 Finder Green Awards

Winner: Green Broadband Provider of the Year

Goodtel has been part of the Finder Green Awards since 2021. This year, it topped the list, scoring well for its low emissions intensity, renewable energy use, high recycling rates and a range of maintenance targets.

Pros

  • 14-day risk-free trial
  • 50% of profits donated to charity partners
  • Get customer support 7 days a week
  • 100% carbon neutral

Cons

  • Prices are higher than average

Compare Goodtel NBN plans

Name Product Data allowance Typical download speed Price Hid Compare Box!
Goodtel Casual NBN25
NBN
Month-to-month
Green Company
  • Month-to-month
  • BYO modem or purchase for $200
Unlimited Data
Data
Unlimited Data
25Mbps
nbn™25
Speed
25Mbps
nbn™25
$73
per month
Min total cost is $73 for first month
Price
$73 per month
Min total cost is $73 for first month
Goodtel Family NBN50
NBN
Month-to-month
OFFER: $70 for the first month, then $86/mth. Eligibility criteria, T&Cs apply.
Green Company
  • Month-to-month
  • BYO modem or purchase for $200
Unlimited Data
Data
Unlimited Data
50Mbps
nbn™50
Speed
50Mbps
nbn™50
$86
per month
Min total cost is $70 for first month
Price
$86 per month
Min total cost is $70 for first month
Goodtel Superfast NBN100
NBN
Month-to-month
Green Company
  • Month-to-month
  • BYO modem or purchase for $200
Unlimited Data
Data
Unlimited Data
100Mbps
nbn™100
Speed
100Mbps
nbn™100
$96
per month
Min total cost is $96 for first month
Price
$96 per month
Min total cost is $96 for first month
Goodtel Blazing NBN250
NBN
Month-to-month
Green Company
  • Month-to-month
  • BYO modem or purchase for $200
Unlimited Data
Data
Unlimited Data
205Mbps
nbn™250
Speed
205Mbps
nbn™250
$119
per month
Min total cost is $119 for first month
Price
$119 per month
Min total cost is $119 for first month
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Goodtel is not currently available via Finder. You can head to the Goodtel website or compare alternative plans available below.

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Goodtel NBN review: Our verdict

Goodtel's main draw is its goodwill aspect where it donates 50% of profits to its charity partners. You have the option to choose which charity to support when you sign up to a plan.

This is balanced out by its fairly high prices. Apart from the NBN 25 plan, Goodtel's prices are higher than the Finder average for each speed tier by a couple of dollars.

You should consider opting for Goodtel if

  • You'd like to support a charitable cause through Goodtel.
  • Signing up to an environmentally friendly provider is important to you.
  • Availability of customer support throughout the week is a priority.
  • You'd like to try before you buy – Goodtel offers a 14-day trial so you can get a refund on plan fees if you're unhappy.

But you should also think about

  • Goodtel's prices are definitely on the higher side, so if you're on a budget, you may be better off elsewhere.

Read a more detailed review on


money icon

Value for money

Goodtel's plans are not the cheapest in the market, with only the NBN 25 plan being competitively priced.

It also lacks a lot of the introductory discounts that other NBN providers offer across their range of plans.

However, if signing up to a provider with a goodwill aspect is important to you, it might still be worth your money.

Goodtel offers a BYO modem option if you already have one from your previous provider, so you don't have to fork out an additional modem cost. Otherwise, you can grab one from Goodtel for $200, which is considerably higher than the average cost on Finder ($139).

speedometer icon

Performance

Goodtel isn't included in the quarterly ACCC Broadband Performance Reports, so the reliability of its speeds can't be officially verified.

  • Why this report matters: The ACCC report allows customers to see which NBN providers are delivering the speeds they've advertised, as a measure of reliability.

Based purely on its advertised typical evening speeds, you can expect maximum speeds on all its plans, except NBN 250.

  • Good to know: Maximum speed is the fastest speed you can get on a speed tier. For example, NBN 100 plans will come with a maximum speed of 100Mbps.

customer service icon

Customer service

You can get in touch with Goodtel's team in the following ways:

  • Ring up the Goodtel call centre between 8am–10pm on weekdays, and 9am–6pm AEDT on weekends
  • Reach out via live chat on its website or sling the customer support team an email

bonus icon

Bonus features

Goodtel NBN gives you a couple of perks alongside its internet plans:

🗣️ Referral discount

Successfully refer a friend to Goodtel and both you and your friend will receive $20 off the next bill.

🆓 14-day trial

You can get a full refund on your plan fees if you're not satisfied with Goodtel's NBN connection within the first 14 days.

Which rivals are giving Goodtel a run for its money?

For another carbon-neutral option

belong logo

Like Goodtel, Belong is also a 100% carbon-neutral broadband provider. Its plans are a few bucks cheaper than Goodtel.

For a cheaper option

tangerine logo

Tangerine has some of the cheapest plans on Finder and offers a 6-month sign-up discount to sweeten the deal.

For reliable speeds


exetel logo

Exetel is known for its fast, reliable speeds thanks to its performance in the ACCC Broadband Performance Reports.

Ready to sign up to Goodtel?

Unfortunately, Goodtel is currently unavailable to sign up to via Finder. You'll need to visit goodtel.com.au to find a plan on its website.

Or you can continue comparing NBN plans on Finder to find a better deal for you.

Compare NBN plans

phone

What if I'm moving house?
You can select a date during the sign-up process for when you'd like your new Goodtel plan to be activated. Keep in mind that it could take up to 4 weeks to get connected.

Be sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 Internet services.

If you're still feeling unsure about the process, check out our guide on how to switch broadband providers.


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