Goodtel has been part of the Finder Green Awards since 2021. This year, it topped the list, scoring well for its low emissions intensity, renewable energy use, high recycling rates and a range of maintenance targets.
Goodtel's main draw is its goodwill aspect where it donates 50% of profits to its charity partners. You have the option to choose which charity to support when you sign up to a plan.
This is balanced out by its fairly high prices. Apart from the NBN 25 plan, Goodtel's prices are higher than the Finder average for each speed tier by a couple of dollars.
You should consider opting for Goodtel if
You'd like to support a charitable cause through Goodtel.
Signing up to an environmentally friendly provider is important to you.
Availability of customer support throughout the week is a priority.
You'd like to try before you buy – Goodtel offers a 14-day trial so you can get a refund on plan fees if you're unhappy.
But you should also think about
Goodtel's prices are definitely on the higher side, so if you're on a budget, you may be better off elsewhere.
Goodtel's plans are not the cheapest in the market, with only the NBN 25 plan being competitively priced.
It also lacks a lot of the introductory discounts that other NBN providers offer across their range of plans.
However, if signing up to a provider with a goodwill aspect is important to you, it might still be worth your money.
Goodtel offers a BYO modem option if you already have one from your previous provider, so you don't have to fork out an additional modem cost. Otherwise, you can grab one from Goodtel for $225, which is considerably higher than the average cost on Finder ($139).
Performance
Goodtel isn't included in the quarterly ACCC Broadband Performance Reports, so the reliability of its speeds can't be officially verified.
Why this report matters: The ACCC report allows customers to see which NBN providers are delivering the speeds they've advertised, as a measure of reliability.
Based purely on its advertised typical evening speeds, you can expect maximum speeds on all its plans, except NBN 250.
Good to know: Maximum speed is the fastest speed you can get on a speed tier. For example, NBN 100 plans will come with a maximum speed of 100Mbps.
Customer service
You can get in touch with Goodtel's team in the following ways:
Ring up the Goodtel call centre between 8am–10pm on weekdays, and 9am–6pm AEDT on weekends
Reach out via live chat on its website or sling the customer support team an email
Bonus features
Goodtel NBN gives you a couple of perks alongside its internet plans:
🗣️ Referral discount
Successfully refer a friend to Goodtel and both you and your friend will receive $20 off the next bill.
🆓 14-day trial
You can get a full refund on your plan fees if you're not satisfied with Goodtel's NBN connection within the first 14 days.
Which rivals are giving Goodtel a run for its money?
For another carbon-neutral option
Like Goodtel, Belong is also a 100% carbon-neutral broadband provider. Its plans are a few bucks cheaper than Goodtel.
For a cheaper option
Tangerine has some of the cheapest plans on Finder and offers a 6-month sign-up discount to sweeten the deal.
For reliable speeds
Exetel is known for its fast, reliable speeds thanks to its performance in the ACCC Broadband Performance Reports.
Ready to sign up to Goodtel?
Unfortunately, Goodtel is currently unavailable to sign up to via Finder. You'll need to visit goodtel.com.au to find a plan on its website.
Or you can continue comparing NBN plans on Finder to find a better deal for you.
What if I'm moving house? You can select a date during the sign-up process for when you'd like your new Goodtel plan to be activated. Keep in mind that it could take up to 4 weeks to get connected.
Be sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 Internet services.
We've researched and reviewed hundreds of internet plans to make our guides as helpful as possible. Our expertise is highlighted across numerous TV, print and digital media appearances.
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Since 2015, we've helped over 1 million Australians find the right broadband plan for their household. We explain plan features and prices simply to help you make your decision.
Saakshi Gupta is a writer for Finder. She has written for startups and other organisations. Her work has been published on Time Out Melbourne. Saakshi has a Master’s Degree in Media Communication from the University of Melbourne.
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