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AGL internet review
Our verdict: Bundling your utilities can be convenient, but unless you’re already with AGL for your energy, you could find a cheaper NBN deal elsewhere.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
AGL doesn't have the cheapest plans on the market, especially for the lower speed tiers, but its discount for energy customers brings it down from being one of the most expensive, to just a little bit more expensive than other budget providers.
All of AGL's plans come with unlimited data, no lock-in contract and no set-up fees.
Good to know:
AGL's NBN plans are competitive with the AGL customer discount, but its NBN 25, NBN 50 and NBN 100 plans are around $8 to $13 a month more expensive than the Finder average without the discount. Its NBN 250 and NBN 1000 plans are in line with the average without the discount.
There is also the option to BYO modem. Otherwise, the regular modem from AGL costs $139.90, which is in line with the Finder average of $142. You have the option to pay this off in either 12- or 24-month instalments.
Keep in mind: If you opt for the payment plan for the modem and cancel before your instalment period is up, you'll need to pay out the remaining cost in full on your next bill.
Performance
Unfortunately, AGL isn't included in either the ACCC Broadband Performance Report, so it's difficult to compare it with other providers for performance.
Its typical evening speeds are good on its NBN 25, NBN 50, NBN 100 and NBN 250 plans, attaining the maximum speed available on their respective tiers. This suggests that these plans should offer fast internet speeds.
For its NBN 1000 plan, the typical download speed is 650Mbps. While this is not near the maximum speed available on this tier of 1000Mbps, it is still one of the fastest typical evening speeds for those providers that advertise them for NBN 1000 plans.
Good to know: Typical evening speeds are the speeds you're likely to get during the busy hours of the evening when most people are online (usually 7-11pm) – the faster the better.
Customer service
There are many ways to get in touch, including messaging, live chat through the website, in their app and over the phone.
It also has options for getting in touch for hearing and impaired customers, as well as an interpreter service so you can speak to someone in your language.
Bonus features
AGL offers a handful of bonus features:
Bundling discount
You can get get a discount on your NBN plan if you bundle it with an AGL energy plan and BYO modem.
Home phone plan
For $10 a month you can get a home phone connection with unlimited calls to Australian mobiles and standard landlines.
Carbon neutral
AGL's NBN plans are certified carbon neutral by Climate Active.
Keep in mind that this is done through the purchase of carbon credits rather than actively reducing the carbon these technologies emit.
How does AGL internet compare?
Here's how AGL compares to some of the most popular NBN providers in Australia and their NBN 50 plans. Keep in mind that we've used standard ongoing prices for each provider (no promotional discounts applied).
It's easy to sign up to AGL if you think it's right for you. Simply enter your address once you're on its website to make sure you can access the plan you've chosen. Together with regular fixed-line NBN, AGL also offers fixed wireless NBN plans if that's the connection type available at your property.
What if I'm moving house? AGL encourages people to use its services while moving, boasting an efficient sign up and moving process. Keep in mind that it could take up to 5 business days to get connected.
Be sure to give your current provider a heads up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet plans.
We've researched and reviewed hundreds of internet plans to make our guides as helpful as possible. Our expertise is highlighted across numerous TV, print and digital media appearances.
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We keep our product database of 65 internet providers updated regularly with the latest broadband deals. Our guides are carefully reviewed and fact-checked.
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Since 2015, we've helped over 1 million Australians find the right broadband plan for their household. We explain plan features and prices simply to help you make your decision.
Mark Neilsen is a writer at Finder, specialising in streaming and broadband. He knows what you want to watch, how you can watch it and find you the cheapest way to watch it. He has over 20 years' experience in entertainment media, having worked for street bible The Drum Media as well as The Music's magazine and website. His articles have also appeared in Inpress, Beat, Time Off, Rave and more. While at Finder, Mark’s expertise has also been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to.
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