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AGL internet review
Our verdict: Bundling your utilities can be convenient, but unless you’re already with AGL for your energy, you could find a cheaper NBN deal elsewhere.
AGL is one of Australia's most respected gas and electricity providers, but it also provides NBN plans. All of AGL's NBN plans come with unlimited data, no lock-in contract and no set-up fees.
If you're with AGL for electricity anyway and can take advantage of the available bundling discounts, it's not a bad choice for an NBN provider.
Its typical evening speeds are good on its NBN 25, NBN 50, NBN 100 and NBN 250 plans, attaining the maximum speed available on their respective tiers. This suggests that these plans should offer fast internet speeds.
If you're not already an AGL customer and you're looking to compare NBN plans, then you're likely to find a better deal elsewhere. Its plan prices for the most common speed tiers in Australia - NBN 25, 50 and 100 - are above the average found in Finder's database without any of AGL's bundling discounts applied.
Things to watch out for:
To get the optional home phone line, you'll need to buy AGL's modem, you can't BYO. Luckily its modem is in line with average price of a them on Finder's database.
If you opt for a payment plan when buying a modem from AGL and cancel before your instalment period is up, you'll need to pay out the remaining cost in full on your next bill.
A bit of background on AGL
Known primarily as an energy provider, AGL started life as the Australian Gas Light company.
It formed in 1837 in Sydney, then in 1841 it lit the first street gas lamp in the city. It later diversified into electricity.
After a false start following the acquisition of telco Dingo Blue in 2000 which it then closed in 2003, AGL moved into the data and telecommunications space when it purchased regional provider Southern Phone in 2019.
You can get in touch with AGL regarding its NBN in the following ways:
Send a message in its app or via My Account
Live chat online via its website
Call it
AGL also has options for getting in touch for hearing and impaired customers, as well as an interpreter service so you can speak to someone in your language.
Bonus features
AGL offers a handful of bonus features:
Bundling discount
You can get get a discount on your NBN plan if you bundle it with an AGL energy plan and BYO modem.
Home phone plan
For $10 a month you can get a home phone connection with unlimited calls to Australian mobiles and standard landlines.
Carbon neutral
AGL's NBN plans are certified carbon neutral by Climate Active.
Keep in mind that this is done through the purchase of carbon credits rather than actively reducing the carbon these technologies emit.
AGL rewards
Get access to special offers and savings across a range of well known brands across things like dining, entertainment, travel, health and beauty, home living and more.
How does AGL internet compare?
Here's how AGL compares to some of the most popular NBN providers in Australia and their NBN 50 plans. Keep in mind that we've used standard ongoing prices for each provider (no promotional discounts applied).
It's easy to sign up to AGL if you think it's right for you. Simply enter your address once you're on its website to make sure you can access the plan you've chosen. Together with regular fixed-line NBN, AGL also offers fixed wireless NBN plans if that's the connection type available at your property.
What if I'm moving house? AGL encourages people to use its services while moving, boasting an efficient sign up and moving process. Keep in mind that it could take up to 5 business days to get connected.
Be sure to give your current provider a heads up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet plans.
We've researched and reviewed hundreds of internet plans to make our guides as helpful as possible. Our expertise is highlighted across numerous TV, print and digital media appearances.
We're reliable
We keep our product database of 65 internet providers updated regularly with the latest broadband deals. Our guides are carefully reviewed and fact-checked.
We're here to help
Since 2015, we've helped over 1 million Australians find the right broadband plan for their household. We explain plan features and prices simply to help you make your decision.
Mark Neilsen is a writer at Finder, specialising in streaming, broadband and mobile. He looks for deals on all those services and keeps you abreast of any changes to see what's worth it for you. He has over 20 years' experience in print and digital media and while at Finder, Mark’s expertise has been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming, mobile and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to.
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