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AGL

AGL NBN review

Our verdict: Bundling your utilities can be convenient, but unless you’re already with AGL for your energy, you could find a cheaper NBN deal elsewhere.

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Pros

  • Well established company
  • Bundle with electricity and gas to get a discount
  • AGL Rewards available

Cons

  • Internet plans are more expensive than other providers, even when discounted

Compare AGL NBN plans

AGL NBN review: Our verdict

AGL is one of Australia's most respected gas and electricity providers, but it is relatively new to offering internet.

Its customer service appears to be exemplary. In our tests from February 2022, it took less than 30 seconds to get through to its Melbourne-based call centre during the day, which is quite impressive.

If you're with AGL for electricity anyway and can take advantage of the available discounts, it's not a bad choice for an NBN provider.

If you're not already an AGL customer and you're looking to compare energy prices, then you're likely to find a better deal elsewhere.

AGL could be right for you if:

  • You're already an AGL customer and would like to bundle your utilities
  • A carbon neutral provider (through the purchase of carbon credits) is important to you

While AGL does offer a strong Internet connection, it's worth considering:

  • AGL specialises in electricity and gas, not Internet, and this is a relatively new venture for it.
  • Most other providers use the same technology for significantly less money. AGL's plans cost more than $100 a year extra than many other providers.

Read a more detailed review on


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Value for money

AGL doesn't have the cheapest plans on the market, but its discount for energy customers brings it down from being one of the most expensive to just a little bit more expensive than other budget providers.

All of AGL's plans come with unlimited data, no lock-in contract and no set-up fees.

Good to know:

  • AGL's NBN 25, NBN 50, NBN 250 plans are competitive with the AGL customer discount, but are around $15 more expensive than the Finder average without the discount.
  • AGL's discounted NBN 100 plans are approximately $4 per month more expensive than the average price for these speed tiers on Finder. Without the discount, they are around $20 more expensive.

There is also the option to BYO modem. Otherwise, AGL's modems cost $12.41 per month for 12 months, equating to $148.92, which is a little on the high side.

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Performance

Unfortunately, AGL wasn't included in either the ACCC or Netflix broadband rankings, so it's difficult to compare it with other providers for performance.

Its typical evening speeds are good on NBN 25, NBN 50, and NBN 100, coming in at close or equal to the maximum speed available on their respective tiers. This suggests that these plans should offer fast Internet speeds.

AGL does not disclose its typical evening speeds on its NBN 250 or NBN 1000 plans, so you could do better with another provider that actually advertises its speeds.

  • Good to know: Typical evening speeds are the speeds you're likely to get during the busy hours of the evening when most people are online (7-11pm) – the faster the better.

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Customer service

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Live chat available
  • There are many ways to get in touch, including messaging, live chat through the website and over the phone.
  • Quick response time over the phone in our tests conducted in February 2022.
  • Phone and live chat support is available 8am–8pm.

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Bonus features

AGL offers a handful of bonus features:

💰 Bundling discount

You can get $15 per month off your NBN plan and $5 off your mobile plan if you bundle these services with an AGL energy plan.

🏡 Home Phone Plan

For $10 a month you can get a home phone connection with unlimited calls to Australian mobiles and standard landlines.

☁️ Carbon neutral

AGL's NBN plans are certified carbon neutral by Climate Active.

Keep in mind that this is done through the purchase of carbon credits rather than actively reducing the carbon these technologies emit.

Which rivals are giving AGL a run for its money?

AGL's discounted pricing is perfectly fine, but if you're not already an AGL energy customer, then AGL's regular prices are quite high.

That means there are a few other NBN providers worth looking at.

For local support:
Southern Phone logo

Southern Phone is worth a look, because you get to keep the local support of AGL (AGL is Southern Phone's parent company), but pair it with cheaper prices.

For cheaper NBN:
Tangerine logo

Tangerine offers some of the cheapest NBN plans on Finder, offering more bang for your buck. It's definitely worth considering if you're happy to keep your utility bills separate.

For a cheaper energy bundle:

Dodo logo

If you're still keen to bundle your Internet and energy under the 1 provider, Dodo also provides discounts for bundled energy and Internet, but at lower prices.

Ready to sign up to AGL?

It's easy to sign up to AGL if you think it's right for you.

For its NBN plans, simply click the green "Go to site" button in our comparison table. All you'll need to do then is type in your address to sign up to a plan of your choice.

Compare AGL's NBN plans

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What if I'm moving house?
AGL encourages people to use its services while moving, boasting an efficient sign up and moving process. Keep in mind that it could take up to 5 business days to get connected.

Be sure to give your current provider a heads up in case there's a notice period to account for. You don't want to be stuck paying for 2 Internet plans.

If you're still feeling unsure about the process, check out our guide on how to switch broadband providers.


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