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Belong internet review

Our verdict: Belong offers straight-forward NBN plans that are decently priced. However, it's not for you if you want superfast download speeds or extra perks.

Sam Baran's headshot

By

Sam Baran

Edited by

David Gregory

Updated

Fact checked

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Congratulations, Belong!

Belong received the highly commended award for 'Budget NBN Provider' in the 2024 Product Awards.

Full list of 2024 winners

Pros

  • Bonus Belong SIM card when you sign up to NBN
  • Affordable mobile broadband plans (which is rare)
  • Cheap modem available to purchase

Cons

  • Limited customer support options
  • No home phone availability

Compare Belong Internet plans

1 - 3 of 3
Updated regularly
Name Product Data allowance Typical download speed Price Hid Compare Box!
Belong NBN Starter
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $84. T&Cs apply
Unlimited Data
Data
Unlimited Data
25Mbps
nbnâ„¢25
Speed
25Mbps
nbnâ„¢25
$65
per month
$0 setup fees, $65 min. total cost
Price
$65 per month
$0 setup fees, $65 min. total cost
View details
Belong NBN Standard Plus
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $84. T&Cs apply
Unlimited Data
Data
Unlimited Data
50Mbps
nbnâ„¢50
Speed
50Mbps
nbnâ„¢50
$80
per month
$0 setup fees, $80 min. total cost
Price
$80 per month
$0 setup fees, $80 min. total cost
View details
Belong NBN Premium Broadband
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $84. T&Cs apply
Unlimited Data
Data
Unlimited Data
100Mbps
nbnâ„¢100
Speed
100Mbps
nbnâ„¢100
$90
per month
$0 setup fees, $90 min. total cost
Price
$90 per month
$0 setup fees, $90 min. total cost
View details
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1 - 3 of 3
Updated regularly
Name Product Data allowance Typical download speed Price Hid Compare Box!
Belong Mobile Broadband 20GB
Mobile broadband
Wholesale Telstra network
Month-to-month
  • Month-to-month
  • BYO device
20GB
Data
20GB
5G / 4G / 3G
Speed
5G / 4G / 3G
$15
per month
$0 setup fees, $15 min. total cost
Price
$15 per month
$0 setup fees, $15 min. total cost
View details
Belong Mobile Broadband 100GB
Mobile broadband
Wholesale Telstra network
Month-to-month
  • Month-to-month
  • BYO device
100GB
Data
100GB
5G / 4G / 3G
Speed
5G / 4G / 3G
$35
per month
$0 setup fees, $35 min. total cost
Price
$35 per month
$0 setup fees, $35 min. total cost
View details
Belong Mobile Broadband 400GB
Mobile broadband
Wholesale Telstra network
Month-to-month
  • Month-to-month
  • BYO device
400GB
Data
400GB
5G / 4G / 3G
Speed
5G / 4G / 3G
$70
per month
$0 setup fees, $70 min. total cost
Price
$70 per month
$0 setup fees, $70 min. total cost
View details
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Belong Internet review: Our verdict

Belong is a cheaper cousin to Telstra. It's fully owned by the telco giant but offers its own plans with slightly slower speeds and much more affordable prices.

Belong could suit you if:

  • You don't mind trying out Belong mobile. Each Belong NBN plan comes with a SIM loaded with $80 of credit – equal to 3 months of Belong's 20GB mobile plan.
  • You're looking for a cheap, new modem. Belong offers a BYO modem option or you can buy one of it for just $60, which is much cheaper than most providers (around $100 or more).

But keep in mind that Belong

  • Has only a few ways to get in touch with its team and you may have to wait a long time for a response.
  • Doesn't offer any form of home phone service in case you wanted to keep an active home phone line.

What do Australians think of Belong NBN?

  • 4.13/5 overall for Customer Satisfaction — higher than the average of 3.93
  • 4.26/5 for Trust — higher than the average of 4.08
  • 4.18/5 for Customer Service — higher than the average of 3.93

Based on Belong NBN scores in Finder's 2024 Customer Satisfaction Awards.

Read a more detailed review on

Value for money
Performance
Customer service
Bonus features

money icon

Value for money

Belong NBN plans are fairly decent value, coming in around $10 cheaper than the Finder average for its speed tiers.

  • Good to know: You can either bring your own modem for free or purchase a new one for $60. This is very cheap as provider-supplied modems go (usually around $100 or more).

Belong's mobile broadband plans are excellent value across the board. It even features one of the highest data caps available on the market: 500GB for only $70.

Best of all, Belong doesn't place any restrictions on how you can use it, so you can share it between all your devices in any way you want – some providers don't allow this.

  • Good to know: You can gift your mobile broadband data in 1GB blocks to other Belong mobile customers, even if they only have a regular mobile plan.

speedometer icon

Performance

Sadly, there are no third-party measures of Belong's broadband performance (such as the ACCC Broadband Performance Report).

However, Belong's advertised typical evening speeds are at or near the maximum for their speed tiers, which means your connection should perform well most of the time.

  • Good to know: Max speeds are the fastest speed your plan can reach for a given speed tier. For example, an NBN 100 plan has a max speed of 100Mbps, NBN 50 is 50Mbps and so forth.

customer service icon

Customer service

Belong only has 2 ways to get in touch if you need some help.

  • If you have a Belong account, you can leave a message with your request and someone should get back to you.
  • You can send a message via Belong's social media on Twitter or Facebook.
  • Keep in mind: You may have to wait a while for a response from Belong. As of March 2022, wait times were 20 hours for contact via the Belong website and 13 hours via Facebook or Twitter.

bonus icon

Bonus features

Belong has a couple of nice features on its NBN plans:

🆓 Free $80 mobile SIM

All Belong NBN plans come with a bonus mobile SIM containing $80 of credit.

This is roughly equivalent to 3 months of Belong's $25 for 20GB mobile plan, which is pretty handy to have if you're looking for a mobile plan.

Which rivals are giving Belong a run for its money?

For local support

aussie broadband logo

Not only does Aussie Broadband have live chat and lots of other ways to get in touch, but its customer support is all locally based in Australia.

For cheaper prices

tangerine logo

Tangerine is about as cheap as it gets when it comes to plans, especially with its 6-month sign-up discounts.

For a home phone line

iinet logo

If you're after a cheap home phone line, iiNet lets you add one on with unlimited calls to national and mobile numbers for just $5 extra per month.

Compare other products from Belong

To make sure you get accurate and helpful information, this guide has been edited by David Gregory as part of our fact-checking process.
Sam Baran's headshot
Written by

Writer

Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney. See full bio

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9 Responses

    Default Gravatar
    LesleyApril 11, 2017

    If I take up one of your NBN offers and wish to keep my landline, will I need to pay extra for the privilege ?

      Default Gravatar
      ArnoldApril 12, 2017

      Hi Lesley,

      Thanks for your inquiry.

      Please note that we are not an internet provider, but rather a comparison and general information website.

      Regarding your question, generally speaking, there are not there are no fees for retaining an existing home phone. If you wish to check and compare broadband plans, check our NBN internet page for more details.

      Hope this information helped.

      Cheers,
      Arnold

    Default Gravatar
    GordonMarch 23, 2017

    I currently have and pay for a landline. Can this be transferred to Belong if I take up one of their nbn options please/

      AvatarFinder
      DeeMarch 23, 2017Finder

      Hi Gordon,

      Thanks for your question.

      If you have decided to go with a new provider, generally, you may still keep your old phone number and port it over to the new provider to continue receiving calls made to your existing phone number.

      You may directly get in touch with your new provider to check the requirements for number porting.

      Cheers,
      Anndy

    Default Gravatar
    RobJanuary 6, 2017

    I have been trying to contact Belong by phone for the last 3 days (3rd to 6th Jan 2017) but no one answers.

      AvatarFinder
      DeeJanuary 6, 2017Finder

      Hi Rob,

      Thanks for reaching out.

      If you are unable to contact Belong by phone, you may want to try getting in touch with their customer support team. Just click any of the “go to site’ button so you’ll be redirected to Belong website. On their home page, there is a button to “chat.”

      Cheers,
      Anndy

    Default Gravatar
    neilOctober 20, 2016

    2 Harrison Crescent Yankalilla is a near new home but the nbn has not been connected to the house. I can see wires coiled by the electrical green box by the footpath.

    Could you give an estimation of time frame and basic costs to have the basic nbn installed in the house please.

      Default Gravatar
      BrodieOctober 31, 2016

      Hi Neil,

      Thanks for your inquiry.

      I have entered your address into our NBN tracker, but there doesn’t seem to be any information on the NBN rollout in your area. I would recommend contacting NBNCo directly with your query.

      Thanks,
      Brodie

    Default Gravatar
    InfoJuly 19, 2016

    Hi

    Please can you let me know the technical specifications of the ONU. I.E. how many Ethernet ports, wifi. Will I still require a router? Etc
    Thanks

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