More Telecom's broadband plans cater to businesses looking for uncompromising speed and service.
What services does More Telecom offer?
More Telecom offers broadband solutions targeted exclusively to Australian businesses. The 100% Aussie-owned-and-based company provides ADSL, Symmetrical DSL (SHDSL), mobile broadband, NBN and non-NBN fibre connections across the country, with support for FTTP (Fibre to the Premises), FTTN (Fibre to the Node), HFC (Hybrid Fibre Coaxial) and Fixed Wireless NBN technologies.
All of More Telecom's NBN and non-NBN fibre plans as well as all SHDSL plans include unlimited data, while all its ADSL plans come with 500GB a month. More Telecom uses TPG and Telstra's networks to deliver its non-NBN fibre connections, and leverages the Optus 4G network for its mobile broadband plans.
More Telecom's non-NBN fibre plans and its SHDSL plans boast 1:1 contention ratios, meaning your business has uncontested access to your purchased Internet bandwidth instead of sharing it with other users on More Telecom's network. This ensures you get full Internet speeds at all times, without the speed drops common to standard residential Internet connections.
How much does More Telecom cost?
As a business-focused Internet provider, More Telecom prices many of its plans at a premium over standard residential broadband services. While its ADSL, NBN and mobile broadband plans are comparable with their residential counterparts, SHDSL and non-NBN fibre connections range from $249 a month up to $599 a month due to their guarantee of uncontested bandwidth.
More Telecom offers its ADSL and NBN plans on 24-month contracts only, while its SHDSL and non-NBN fibre plans are available on 12-month, 24-month and 36-month contracts. Installation fees range from $0 on standard NBN and ADSL connections up to $2,299 on select non-NBN fibre plans. If you sign up for a 36-month fibre or SHDSL contract, though, the installation fee will be waived. 4G mobile broadband plans, meanwhile, are available on month-to-month, no-lock-in contracts.
Traditional phone services can be added to any of More Telecom's broadband plans, too. Pricing starts at $36.95 a month for basic line rental with pay-as-you-go calls and tops out at $99.95 a month for unlimited local, national and mobile calls.
What additional services are included?
More Telecom offers a range of additional services alongside its broadband plans. These include 24/7 alarm monitoring, business website hosting, email hosting, NBN-ready EFTPOS terminal rental and virtual private servers.
On the phone front, More Telecom provides both traditional copper-line services as well as voice-over-IP (VoIP) services for use with NBN and fibre connections. It also offers SIP trunking, which lets you make and receive multiple simultaneous calls on the same phone number via the Internet without paying for a full PSTN line.
Dedicated customer support is another of More Telecom's key services. On SHDSL and non-NBN fibre plans, More Telecom offers 24/7 customer support with the promise that your call will be answered within ten seconds. Standard NBN and ADSL plans include seven-day technical support, with the support team working extended business hours Monday to Friday.
Pros and cons of More Telecom
- Uncontested bandwidth. All SHDSL and non-NBN fibre plans provide dedicated connections unaffected by other network traffic.
- Unlimited data on most plans. No need to monitor or restrict employee downloads.
- Plenty of extras. Business phone lines, web hosting and EFTPOS terminals are all available alongside your broadband Internet service.
- Dedicated customer service. Seven-day tech support and all calls answered within ten seconds.
- Expensive. The guaranteed speeds and 24/7 customer support of More Telecom's SHDSL and non-NBN fibre plans come at a steep premium over standard broadband plans.
- 12-month minimum contracts. More Telecom doesn't offer month-to-month contracts for any of its non-mobile broadband plans, meaning you have to commit for the long haul or face a hefty cancellation fee.
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