SpinTel offers affordable NBN, home wireless and mobile broadband plans. Find out if it's right for you in our in-depth review covering price, features and customer service.
SpinTel’s internet plans will suit people who want budget-friendly internet without sacrificing speed or service quality.
Founded in 1996, it’s one of Australia’s longer-running independent providers and offers three NBN plans across different speed tiers: NBN 25, NBN 500 and NBN 1000.
The range is more limited than some other providers, but it will suit those after either a basic internet plan or fast speeds.
It can be handy for homes without NBN access or for those who prefer a cable-free setup. You can also sign up to one of its mobile broadband plans for a more portable internet option.
SpinTel has been recognised in Finder’s 2026 Broadband Awards, winning Best Ultrafast Speeds NBN Provider and being highly commended in two other categories: Best Budget NBN Provider and Best Wireless Broadband Provider.
Pros
Bundling discounts for mobile and internet
Option to BYO modem
No lock-in contracts or setup fees
Home phone add-on available
14-day trial for its home wireless plans
Live chat support available
Cons
Monthly modem rental fee for its home wireless plans
Compare SpinTel's fixed-line NBN plans
Speeds above NBN 100 require an FTTP or HFC connection. Entering your address on SpinTel's website will confirm which plans are available at your property.
We currently don't have that product, but here are others to consider:
How we picked these
How the Finder Score helps you find a better broadband plans
We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from over 40 providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.
Compare SpinTel's home wireless broadband plans
Keep in mind you’ll need to rent a modem, which costs either $4 or $10 per month, depending on your plan and needs.
We currently don't have that product, but here are others to consider:
How we picked these
How the Finder Score helps you find a better broadband plans
We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from over 40 providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.
We currently don't have that product, but here are others to consider:
How we picked these
What features are included with SpinTel's NBN plans?
SpinTel's plans are simple by design, with a few useful extras worth knowing about.
Home phone add-on
You can add a home phone line to your NBN plan.
The pay-as-you-go option includes free incoming calls, with local and national calls at 10 cents per call and mobile calls at 20 cents per minute.
For unlimited calls to local, national and Australian mobile numbers, the unlimited phone pack costs $10 per month.
Bundle and save
SpinTel lets you bundle a mobile SIM plan with your NBN service at checkout.
The bundle discount applies while both services remain active on your account.
It’s available on selected plans, with a discount of $3 a month.
Refer a friend
With SpinTel’s Refer a Friend program, you earn ongoing monthly credit when someone you refer signs up to a plan.
You’ll get $5 per month for each NBN referral, credited to your bill.
How does SpinTel rate on performance for NBN?
SpinTel is not included in the ACCC’s Measuring Broadband Australia program, which independently tests and publishes quarterly speed data for a selection of Australia’s larger NBN providers.
This means its evening speed performance isn’t independently verified.
Instead, SpinTel publishes its own self-reported typical evening speeds (7pm-11pm) for its NBN plans.
While the NBN 25 and NBN 500 plans can reach full speeds during the busy evening period, the NBN 1000 plan falls a bit short.
However, most households are unlikely to notice the difference, and it’s broadly in line with many other providers in our database.
How does SpinTel rate for customer service?
If you need to contact SpinTel's customer service team, you can get in touch with them using the following methods:
Calling the service and support line between 8am-8pm AEDT, Monday to Friday.
Sending a message via live chat on the website, WhatsApp or Messenger during the same hours, and additionally on the weekend, 9am-5pm AEDT.
According to the latest ACMA complaints-handling performance report (July-September 2025), SpinTel recorded 85 complaints per 10,000 services.
It also took an average of 11 days to resolve complaints. Like other providers in the report, these figures are combined across both mobile and NBN services into a single score.
Mariam Gabaji is a journalist with 13 years of experience, specialising in consumer topics like mobile services and energy costs. Her work appears in the ABC, Yahoo Finance, 9News, The Guardian, SBS, 7News, A Current Affair and Money Magazine. Mariam holds a Bachelor of Arts in Journalism and was a finalist for the 2024 and 2025 IT Journalism Award for Best Telecommunications Journalist.
See full bio
Mariam's expertise
Mariam
has written
532
Finder guides across topics including:
Does Spintel offer a 4G/5G hotspot wifi modem plan.
I have two properties and spend 90% time at an Adelaide house which has FTTP fibre cable but when I go away to a holiday home which does not have NBN I want to be able to relocate my hotspot device for the weekend.
As I get older and retire, I would increase usage in the country premise.
I don’t want to pay for NBN for a building I am not in.
Can they help?
Finder
SarahApril 7, 2026Finder
Hi Andrew,
Yes, SpinTel offers both 4G and 5G wireless broadband plans, including options for home use and portable, pocket WiFi modems on the Optus network. Plans are generally contract-free (with modem costs) and provide unlimited data options, with 5G offering higher speeds (up to 240Mbps+) and 4G (up to 25Mbps) providing a portable or home alternative. Hope this helps!
MATE offers straightforward NBN plans with Australia-based customer service. Find out if it's right for you.
Important information about this website
Finder makes money from featured partners, but editorial opinions are our own.
Finder is one of Australia's leading comparison websites. We are committed to our readers and stand by our editorial principles.
We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.
Some product issuers may provide products or offer services through multiple brands, associated companies or different labeling arrangements. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. However, we aim to provide information to enable consumers to understand these issues.
We make money by featuring products on our site. Compensation received from the providers featured on our site can influence which products we write about as well as where and how products appear on our page, but the order or placement of these products does not influence our assessment or opinions of them, nor is it an endorsement or recommendation for them.
Products marked as 'Top Pick', 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. We encourage you to use the tools and information we provide to compare your options.
Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product.
When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. We provide tools so you can sort and filter these lists to highlight features that matter to you.
Please read our website terms of use and privacy policy for more information about our services and our approach to privacy.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
How likely would you be to recommend Finder to a friend or colleague?
0
1
2
3
4
5
6
7
8
9
10
Very UnlikelyExtremely Likely
Required
Thank you for your feedback.
Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve.
Does Spintel offer a 4G/5G hotspot wifi modem plan.
I have two properties and spend 90% time at an Adelaide house which has FTTP fibre cable but when I go away to a holiday home which does not have NBN I want to be able to relocate my hotspot device for the weekend.
As I get older and retire, I would increase usage in the country premise.
I don’t want to pay for NBN for a building I am not in.
Can they help?
Hi Andrew,
Yes, SpinTel offers both 4G and 5G wireless broadband plans, including options for home use and portable, pocket WiFi modems on the Optus network. Plans are generally contract-free (with modem costs) and provide unlimited data options, with 5G offering higher speeds (up to 240Mbps+) and 4G (up to 25Mbps) providing a portable or home alternative. Hope this helps!
Are any provider doing pensioner discounts
Hi Terry,
Yes, the plans on this page are designed for pensioners: https://www.finder.com.au/broadband-plans/nbn/nbn-plans-for-seniors
Hope this helps!