Moose NBN keeps things affordable across 4 speed tiers, ranging from NBN 25 to NBN 500.
All plans are month-to-month and come with unlimited data.
Its plans are cheaper than average, even without factoring in any special sign-up deals.
On the downside, Moose NBN has one of the higher customer complaint volumes. That said, it consistently resolves those complaints faster than the majority of telcos.
The speed tier range is also limited. For instance, there's no NBN 750 or NBN 1000 option, so heavy users or households craving ultrafast speeds will need to look elsewhere.
Overall, Moose NBN is a solid, no-frills pick for budget-conscious households that want reliable everyday speeds without paying for extras they don't need.
Pros
Plans are cheaper than average, even without a sign-up discount
Australia-based customer support
No lock-in contracts or cancellation fees
Cons
You don't get speeds faster than NBN 500
No bundling discounts if you also have a Moose Mobile plan
Compare Moose fixed-line NBN plans
These plans are available in most NBN-covered areas, though speeds faster than NBN 100 require an FTTP or HFC connection. Entering your address on Moose NBN's website will show you which plans are available with your connection type.
We currently don't have that product, but here are others to consider:
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How the Finder Score helps you find a better broadband plans
We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from over 40 providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.
Compare Moose fixed wireless NBN plans
Moose offers fixed wireless NBN plans for regional and rural areas where a standard fixed-line connection isn't available.
We currently don't have that product, but here are others to consider:
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What features are included with Moose NBN plans?
Moose keeps its NBN plans straightforward, without any frills, which is why it falls in the budget telco category.
There are no lock-in contracts, each plan includes unlimited data and you have the option to bring your own modem as long as it's compatible.
How does Moose NBN rate on performance?
Moose NBN advertises typical evening download speeds that match the maximum of each NBN tier, such as 50Mbps on its NBN 50 plan and 100Mbps on its NBN 100 plan.
As a result, there's no independent data to confirm whether it consistently reaches those peak-hour speeds (7-11pm).
How does Moose NBN rate for customer service?
You can reach Moose NBN's Australia-based customer support team in the following ways:
Call on weekdays between 9am and 7pm AEST, or on weekends between 10am and 5pm AEST
Send an email
Submit a support ticket via its website or use the live chat feature
According to the most recent ACMA data (July-September 2025), Moose Mobile, which also provides Moose NBN, ranks highly for efficiency, resolving complaints in an average of just one day.
It's worth noting ACMA reports this under "Moose Mobile," so the figures combine both mobile and NBN services.
Yes, Moose NBN's faster plans are well suited to online gaming. The NBN 100 plan delivers solid speeds for smooth gameplay.
For users who need more speed and have an FTTP or HFC connection, the NBN 500 plan is a higher-speed option that's better suited to serious gamers or busy households with multiple users.
Yes, Moose NBN allows you to bring your own modem provided it is compatible with your NBN connection technology (e.g., FTTP, FTTN, HFC).
This can save you from having to purchase a new device when you switch providers.
If you are already connected to the NBN with another provider, switching to Moose is typically fast.
The transfer process can take as little as 5-30 minutes, but may take up to 24 hours in some cases.
Your internet downtime during the switch is usually minimal.
Mariam Gabaji is a journalist with 13 years of experience, specialising in consumer topics like mobile services and energy costs. Her work appears in the ABC, Yahoo Finance, 9News, The Guardian, SBS, 7News, A Current Affair and Money Magazine. Mariam holds a Bachelor of Arts in Journalism and was a finalist for the 2024 and 2025 IT Journalism Award for Best Telecommunications Journalist.
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On Moose 25mbs plan, getting 14 to 16 mbs on speed test. Using 5 year old telstra gen 2 modem router. Would a new tech modem make a difference ?
Finder
MariamOctober 24, 2025Finder
Hi Keith, it might be the modem or there may be other factors affecting your download speeds. For example, if you’re on FTTN (Fibre to the Node) – which is a type of NBN connection – line distance and copper quality can limit your speed no matter what modem you have. If you could tell me what technology you have at your place that could help. You can pop your address here and it’ll tell you whether you have FTTP, HFC, FTTN etc: https://www.nbnco.com.au/connect-home-or-business/check-your-address.
You can also plug a laptop directly into the modem with an Ethernet cable. If you still only get ~15Mbps, the issue is likely with your NBN connection or provider, not the modem.
Once you get back to me regarding your NBN connection I can help you a bit more :)
Looking for a contract-free NBN plan that lets you switch anytime? We’ve curated all available options - just choose the speed and price that work for you.
SpinTel offers simple and affordable internet plans. Find out if it's right for you in our in-depth review.
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On Moose 25mbs plan, getting 14 to 16 mbs on speed test. Using 5 year old telstra gen 2 modem router. Would a new tech modem make a difference ?
Hi Keith, it might be the modem or there may be other factors affecting your download speeds. For example, if you’re on FTTN (Fibre to the Node) – which is a type of NBN connection – line distance and copper quality can limit your speed no matter what modem you have. If you could tell me what technology you have at your place that could help. You can pop your address here and it’ll tell you whether you have FTTP, HFC, FTTN etc: https://www.nbnco.com.au/connect-home-or-business/check-your-address.
You can also plug a laptop directly into the modem with an Ethernet cable. If you still only get ~15Mbps, the issue is likely with your NBN connection or provider, not the modem.
Once you get back to me regarding your NBN connection I can help you a bit more :)