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Aussie Broadband review

With Aussie Broadband, you can customise a broadband plan to suit your needs.

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Aussie Broadband
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Sam Baran
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Aussie Broadband is a company that's been going since 2008, selling broadband plans to Australian customers. They have a set of pre-made NBN plans, or customers can customise their own.

Top features:

  • Customisable data limits and upload speeds
  • 100% Australian customer support
  • Fetch entertainment options

What kind of Aussie Broadband plan do you need?

Start comparing Aussie Broadband NBN plans here

Under the 'NBN plans' tab, you'll find Aussie Broadband's NBN plans at five different speed tiers. Or check out Aussie's fixed wireless NBN plans if you've got that particular connection type.

Aussie Broadband's customisable plans are best suited to you if you're not looking for unlimited data. They offer two data allowances (100GB and 500GB) at five different speed tiers.

Aussie Broadband review

Aussie Broadband plans share the following features:

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Price

NBN plans from $59 and up monthly

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Technology type available

NBN, mobile broadband

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NBN speeds available

Basic I, Basic II, Standard, Fast, Superfast, Ultrafast

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Optional extras

Fetch TV, national and local calls

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Support

Phone until midnight

Aussie Broadband has been around since 2008, and it has a lot to recommend the company. It offers more transparency around its performance than any other Australian provider, with published bandwidth graphs showing how much broadband its customers use versus how much they've purchased.

As far as plans go, they all offer good typical evening speeds, with an average of 99.00Mbps on its Fast plan compared to an ACCC average of 84.5Mbps. Price-wise, they're in line with Finder averages, except for the Fast plan that's about $10/month cheaper.

With Aussie Broadband, you can tailor your own Internet plans, though it's unclear whether this allows for greater value and may depend on your personal circumstances. For example, 100GB 25/5 plan costs $60 a month, which might sound like a bargain. But for only an additional $9/month, you could get the same speed with unlimited data each month.

Whilst Aussie Broadband doesn't charge you extra for going over your data limit, it does slow your speeds down to a meagre 256kpbs, which is just fast enough to lightly browse the Internet, but could see you waiting over 15 minutes to load a decent sized Youtube video. An extra $9 doesn't seem like too much to pay for no limits on your data, but it's up to you and your circumstances to decide which plan holds more value for you.

Finally, its support team is entirely based in Australia, which may be a draw for customers who have had a bad experience with overseas support.

What else do Aussie Broadband plans have to offer?

  • Fetch TV. For an extra $10 per month, you'll get access to a Fetch Mini TV box, which can record and rewind live TV. For $15 per month, you can get a Fetch Mighty, which can record 6 shows simultaneously. Extra Fetch channel packs are available from $6 per month.
  • Modem. While Aussie Broadband doesn't have any intrinsic set-up fees, it also doesn't offer contracts with modems included. This means that if you need a new modem, you'll have to shell out $149 plus shipping to get one suitable for the NBN. Alternatively, this is great if you're looking to switch over to Aussie Broadband and already have your own modem, as you won't need to spend extra on a new one!
  • Call packs. All NBN connections come with a phone line with pay-as-you-go calls. If you're looking for more than that, you can get unlimited local and national landline calls for $10 per month, or unlimited local and national landlines and mobiles for $20 per month. You won't receive any free international inclusions on these packs.
  • No excess data charge. When you tailor your own NBN plan and take a data limit, you won't be charged for exceeding it. Instead, Aussie Broadband will slow down your Internet connection to a crawl until the month rolls over.
  • Connection 'kick'. Customers have a more thorough version of the 'reset' option. Using the MyAussie app, you can send a reset all the way through the network, which can resolve minor problems more effectively.
  • Australian customer support. Aussie Broadband has 100% Australian customer support.


Is Aussie Broadband right for you?

The good stuff

  • Custom plans with choice of speed and data
  • 100% Australia-based support team
  • Great speed on all plans
  • High transparency on network performance
  • Choice of BYO modem

The not-so-good stuff

  • Mobile broadband only available as a SIM
  • Questionable value on limited data custom plans

The bottom line: Aussie Broadband has the widest array of NBN plans on offer since they hand customers the ability to make their own custom plan. Their prebuilt plans don't break the bank and have a solid performance when it comes to speed.

Compare Aussie Broadband's mobile broadband plans below

If you need a solid Internet connection when you're out and about, look no further than Aussie Broadband's mobile broadband plans.

Aussie Broadband FAQ

Do Aussie Broadband plans include calls?

While its NBN connections automatically include a home phone line, you won't have anything more than pay-as-you-go phone calls by default. You'll have to purchase a $10 or $20 call pack to get unlimited local, national and/or mobile calls in Australia. Free international calls are not available with Aussie Broadband.

What happens if I exceed my data allowance?

Exceeding your data allowance can only occur if you've built your own NBN plan since Aussie Broadband's pre-built plans all have unlimited data. Exceeding your data limit won't incur additional charges, but you will have your connection slowed down to about 256 kbps until the next monthly period.

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