Aussie Broadband

Aussie Broadband NBN review

Looking for good customer service and a local support team? Aussie Broadband offers a wide range of NBN plans, and even lets you customise your plan if you want to.

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Aussie Broadband prides itself on its customer service, being highly rated across multiple review platforms. It has NBN plans on every speed tier and offers wireless Internet plans too.

Highlights:

  • 100% Australian customer support
  • Customisable data limits and upload speeds
  • Fetch entertainment options

What kind of Aussie Broadband plan are you after?


Compare Aussie Broadband NBN plans

Under the "NBN plans" tab, you'll find Aussie Broadband's regular NBN plans. Or check out Aussie's fixed wireless NBN plans if you've got that particular connection type.

What are Aussie Broadband's NBN plans like?

Aussie Broadband has the following main NBN plans on offer, each one running month to month:

  • Basic NBN12. Unlimited data for $59 per month. Typical evening speed of 12.00Mbps.
  • Everyday NBN50. Unlimited data for $79 per month. Typical evening speed of 50.00Mbps.
  • Family NBN100. Unlimited data for $99 per month. Typical evening speed of 99.00Mbps.
  • Power User NBN250. Unlimited data for $129 per month. Typical evening speed of 248.00Mbps.
  • Power House NBN1000. Unlimited data for $149 per month. Typical evening speed of 600.00Mbps.

Aussie also lets you build your own NBN plan. This means it comes with custom data caps and more choices in speed, including a unique 75/20 plan. Aussie also provides speeds all the way up to NBN 250 and NBN 1000, with these two speeds only available to FTTP and some HFC customers.

No matter the plan, you have the option to bring your own modem or purchase one from Aussie Broadband starting at $149.

Aussie Broadband also has the following fixed wireless plans with typical evening speeds of 43.00Mbps.

  • Casual Fixed Wireless Plus. 100GB for $70 per month.
  • Everyday Fixed Wireless Plus. 500GB for $75 per month.
  • Family Fixed Wireless Plus. Unlimited data for $79 per month.

Aussie Broadband review

Aussie Broadband has been around since 2008 and it has a lot to recommend it. It offers more transparency around its performance than any other Australian provider, giving customers a more accurate estimate of the speeds they'll get.

Aussie is one of the few NBN providers to offer data caps on its plans. This could be appealing to you if you're not a regular Internet user, as you could stand to shave off a couple of dollars on your Internet bill each month. However, consider whether you'll always be fine with a data cap or if it's worth it to pay a little extra for the peace of mind of having unlimited data.

Here's what you'll get with an Aussie Broadband plan:

Customer service

Award-winning Australia-based customer service

TV bundles

Fetch TV bundles

MyAussie app

MyAussie app

Referral bonus

Referral bonus

Call packs

Additional call packs

Apart from these main features, Aussie Broadband also provides:

  • No excess data charge: When you tailor your own NBN plan and opt for a data limit, you won't be charged for exceeding it. Instead, Aussie Broadband will slow down your Internet connection to a crawl until the month rolls over.
  • Connection "kick": Customers have a more thorough version of the "reset" option. Using the MyAussie app, you can send a reset all the way through the network, which can resolve minor problems more effectively.

Is Aussie Broadband any good? We ask our utilities expert and writer, Sam Baran

Photo of Sam Baran
Aussie Broadband's plans promise excellent speeds, but at a slight price premium. Aussie's plans are about $5–$10 more per month than the Finder average for plans on the same speed tier.

Despite the slightly higher prices, Aussie's plans are balanced out by a couple of factors. One is the near-maximum typical evening speeds, promising a very reliable connection. The other is its award-winning customer support – if you have a problem, it will have someone in Australia ready to help you out.

Overall, Aussie Broadband is not the best choice if you want a budget option, but if you're willing to pay a little extra for a quality service, it could be a great choice.

How does Aussie Broadband compare?

To give you a better idea of how Aussie Broadband compares to the competition, we've compared its NBN 50 plan to similar ones from Dodo and TPG.

ProviderTypical evening speedPriceExtra features
Aussie Broadband50Mbps$79 per month + $149 modem (no BYO)Fetch TV
Dodo41Mbps$70 per month ($60 for first 6 months) + $120 set-up fee (no contract)Fetch TV
TPG48Mbps$69.99 per month + $99.95 set-up feeNone

From a price perspective, Aussie Broadband is about $10 more expensive per month than its competitors, especially considering Dodo's six-month discount. If you don't bring your own modem, the set-up fees are comparable, although Aussie Broadband is the only one that has BYO options.

Speed-wise, Aussie Broadband promises you'll consistently get the maximum speed that NBN 50 is capable of, which is hard to beat. From a pure value perspective, TPG comes out a little better, but Aussie Broadband has some other excellent perks going for it.

Here are some of the pros and cons of signing up with Aussie Broadband:

Pros

  • Custom plans with choice of speed and data
  • 100% Australia-based support team
  • Great speed on all plans
  • BYO modem options

Cons

  • Questionable value on limited-data custom plans
  • Slightly more expensive than other plans in our database

Compare Aussie Broadband's mobile broadband plans below

If you need a solid Internet connection when you're out and about, look no further than Aussie's mobile broadband plans.

Aussie Broadband mobile broadband explained

Aussie Broadband has a huge selection of mobile broadband plans, operating month to month and powered by the Telstra wholesale mobile network.

  • 2.5GB for $15 per month
  • 15GB for $25 per month
  • 30GB for $35 per month
  • 50GB for $45 per month
  • 80GB for $65 per month

Your service will stop working once you've hit your data cap for the month, but you can purchase data top-ups of various sizes through the MyAussie app or web portal.

Aussie Broadband customer service

Aussie Broadband has consistently great ratings for its customer service, including winning the 2019 Roy Morgan Customer Satisfaction Awards with a satisfaction score of 92% (compared to the industry average of 74%). Here's what's available:

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Account management

You can manage your account either by logging in to your MyAussie account via the Aussie Broadband web portal or by logging in to the MyAussie app.

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Customer service

Aussie Broadband has a 100% Australian customer service line that operates from 8am to midnight (AEDT), seven days a week. You can also request help through the MyAussie app.

technical support icon

Technical support

You can report a fault through the regular customer service line, via a webform or via email. The MyAussie app not only gives you access to technical support staff, but also gives you tools to run diagnostics and troubleshoot your Internet connection yourself.


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