Aussie Broadband review
Our verdict: Aussie Broadband offers impressive customer service and fast Internet, but its plans aren’t the cheapest.
- Australian-based customer support
- Customisable data limits and upload speeds
- Specific plans and bundles designed for gamers and seniors
- More expensive than competitors offering similar services
- Average performance in the quarterly ACCC Broadband Performance Report
Compare Aussie Broadband plans
Aussie Broadband review: Our verdict
Customer satisfaction is Aussie Broadband's bread and butter. It was aptly named Internet Service Provider of the Year in the 2020 Roy Morgan Annual Customer Satisfaction Awards.
While its prices are slightly more expensive than its competitors, many customers don't seem to mind paying a few extra dollars (around $5-$10 more per month) for local support that's responsive.
Aussie Broadband could be right for you if:
- You're in the market for customised NBN plans that can fit your data needs as well as download and upload speed requirements, anywhere between 12-1,000Mbps. That's rare in the Internet arena.
- Customer service is important for you, even at a slightly higher price.
While Aussie Broadband has a lot going for it, including fast speeds, consider:
- The price of its plans. They aren't the cheapest around, but that gets balanced out by Aussie Broadband's excellent customer service.
Read a more detailed review on
Value for money
That means at the busiest hours of the day (7-11pm), you won't have to deal with buffering issues.
Besides its primary range of NBN plans, its NBN 250 and NBN 1000 plans also offer some of the fastest typical evening speeds on the market, coming second only to Telstra.
- Good to know: Aussie Broadband is one of the few providers to offer unique speed tiers. It has an NBN 75 plan to offer a middle ground between NBN 50 and 100 speeds.
Aussie Broadband offers a BYO modem option if you already have one from your previous provider so you don't have to fork out an additional modem cost.
Otherwise, you can grab one from Aussie for $149, which is about the average price of a modem.
Things to watch out for:
- Aussie Broadband's data-capped NBN plans may not be the best bang for your buck. You could get an NBN plan with unlimited data and fast speeds for comparable prices.
- NBN 250 and NBN 1000 plans are only available on FTTP and some HFC connections. Check your address with Aussie Broadband before you sign up.
While the prices won't blow a hole in your budget, you could find better priced plans with better data inclusions elsewhere.
- Good to know: The average mobile broadband plan on Finder costs $3 per GB. Aussie Broadband's plans come to an average of $2.11 per GB, which is still pretty good.
In December 2022, Aussie Broadband placed last (out of 12 providers) in the ACCC Broadband Performance Report for download speeds during busy hours of the day (7-11pm). It delivered maximum speeds 96% of the time.
- Why this matters: The ACCC Report allows customers to see which NBN providers are delivering the speeds they've advertised, as a measure of reliability.
Compared to other providers in the report, Aussie's performance is average at best. While a score of 96% means you're only experiencing fluctuations 4% of the time, other providers are achieving higher score. This means you could find a more reliable provider elsewhere.
That being said, this is one of Aussie Broadband's best results in the report. It hit an all-time high of 96.9% in August 2021.
Aussie Broadband is known for its responsive customer service. You can:
- Call between Monday to Sunday (8am to midnight AEDT)
- Live chat with a team member on its website
- Contact Aussie Broadband via Facebook or Twitter
- Good to know: Aussie Broadband is one of 13 providers (in our database of 54) that offers an Australian local support team. Its team is based in Victoria.
Aussie Broadband also gives you access to a few perks and features besides its excellent customer support and fast Internet speeds:
📺 TV and Internet bundles
You can choose to bundle your NBN plan with Fetch TV to enjoy 45+ channels. Prices start at an additional $10 a month.
💻 Mobile broadband and NBN bundles
You can get up to 20GB of bonus data on your mobile broadband plan if you bundle it with an NBN plan.
The amount of bonus data depends on which plan you choose.
🎮 Gaming optimisation
Aussie Broadband offers gamer-centric features on its NBN plans that lower latency, and gives you real-time data on its network about ping times.
It also maintains direct domestic links to Steam and Twitch so you can spend less time installing updates and get better video quality.
🧓🏻 Seniors-only plan
For under $60 a month, Aussie Broadband offers seniors an NBN 12 plan with unlimited data and a landline. You will need to call Aussie Broadband directly to sign up.
📱 Special app features
Aussie Broadband's app isn't like a regular one that only tracks usage. It also comes with some additional features such as:
- Multiple service tests, including resetting your connection
- The ability to report faults
- Speed tests
Which rivals are giving Aussie Broadband a run for its money?
While we think Aussie Broadband has a lot to offer, there are other providers that offer similar plans for cheaper.
For another Aussie option:
Superloop is a great option for high speed NBN and costs less compared to Aussie Broadband. Plus, you have access to local customer support too if that's important to you.
For cheaper plans:
Tangerine offers some of the cheapest NBN plans on Finder. Despite being priced lower than Aussie Broadband, it still offers the same typical evening speeds on its NBN 25 and NBN 50 plans.
For more reliability:
If you're after another big brand that's performed well in speeds, Optus has got plenty to offer. Its plans are comparable to Aussie Broadband's but with a difference: Optus continually tops the charts of the ACCC Report for speed and reliability.
Ready to sign up to Aussie Broadband?
Signing up to Aussie Broadband is fairly simple once you've worked out what plan is right for you.
For NBN plans, once you've decided on the plan, simply click the green "Go to site" button in our comparison table. All you'll need to do then is type in your address to sign up to the NBN plan of your choice.
We currently don't have Aussie Broadband mobile broadband plans available on Finder. You can find out more at www.aussiebroadband.com.au or compare more mobile broadband plans on Finder.
What if I'm moving house?
You can select a date during the sign up process for when you'd like your new Aussie Broadband plan to be activated. Keep in mind that it could take up to 5 business days to get connected.
Make sure to give your current provider a heads up in case there's a notice period to account for. You don't want to be stuck paying for 2 Internet services.
If you're still feeling unsure about the process, check out our guide on how to switch broadband providers.
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