Customer satisfaction is Aussie Broadband's bread and butter. It was ranked the number 1 NBN provider by customers in the 2023 Finder Customer Satisfaction Awards.
While its prices are slightly more expensive than its competitors, many customers don't seem to mind paying a few extra dollars (around $5-$10 more per month) for local support that's responsive.
Aussie Broadband could be right for you if:
You're in the market for customised NBN plans that can fit your data needs as well as download and upload speed requirements, anywhere between 12-1,000Mbps. That's rare in the Internet arena.
Customer service is important for you, even at a slightly higher price.
While Aussie Broadband has a lot going for it, including fast speeds, consider:
The price of its plans. They aren't the cheapest around, but that gets balanced out by Aussie Broadband's excellent customer service.
Despite Aussie Broadband's slightly higher prices, you'll receive the maximum speed available on nearly every speed tier, whether you opt for NBN 25, NBN 50 or NBN 100.
That means at the busiest hours of the day (7-11pm), you won't have to deal with buffering issues.
Besides its primary range of NBN plans, its NBN 250 and NBN 1000 plans also offer some of the fastest typical evening speeds on the market, coming second only to Telstra.
Good to know: Aussie Broadband is one of the few providers to offer unique speed tiers. It has an NBN 75 plan to offer a middle ground between NBN 50 and 100 speeds.
Aussie Broadband offers a BYO modem option if you already have one from your previous provider so you don't have to fork out an additional modem cost.
Otherwise, you can grab one from Aussie for $149, which is about the average price of a modem.
Things to watch out for:
Aussie Broadband's data-capped NBN plans may not be the best bang for your buck. You could get an NBN plan with unlimited data and fast speeds for comparable prices.
NBN 250 and NBN 1000 plans are only available on FTTP and some HFC connections. Check your address with Aussie Broadband before you sign up.
Aussie Broadband's mobile broadband plans, which run on the Optus 4G network, aren't anything to write home about.
While the prices won't blow a hole in your budget, you could find better priced plans with better data inclusions elsewhere.
Good to know: The average mobile broadband plan on Finder costs $3 per GB. Aussie Broadband's plans come to an average of $2.11 per GB, which is still pretty good.
Performance
In March 2024, Aussie Broadband placed 11th (out of 12 providers) in the ACCC Broadband Performance Report for download speeds during busy hours of the day (7-11pm). It delivered maximum speeds 98.3% of the time.
Why this matters: The ACCC Report allows customers to see which NBN providers are delivering the speeds they've advertised, as a measure of reliability.
Even though it was placed 11th, its delivery of maximum speeds 98.3% of the time during busy hours is a new high ahead of its previous high of 97.5%, which was achieved in the June and September 2023 reports.
Customer service
Australia-based local support
Live chat available
Mobile app available
Aussie Broadband is known for its responsive customer service. You can:
Call between Monday to Sunday (8am to midnight AEDT)
Live chat with a team member on its website
Contact Aussie Broadband via Facebook or Twitter
Good to know: Aussie Broadband is one of 13 providers (in our database of 54) that offers an Australian local support team. Its team is based in Victoria.
Bonus features
Aussie Broadband also gives you access to a few perks and features besides its excellent customer support and fast Internet speeds:
📺 TV and Internet bundles
You can choose to bundle your NBN plan with Fetch TV to enjoy 45+ channels. Prices start at an additional $10 a month.
💻 Mobile broadband and NBN bundles
You can get up to 20GB of bonus data on your mobile broadband plan if you bundle it with an NBN plan.
The amount of bonus data depends on which plan you choose.
🎮 Gaming optimisation
Aussie Broadband offers gamer-centric features on its NBN plans that lower latency, and gives you real-time data on its network about ping times.
It also maintains direct domestic links to Steam and Twitch so you can spend less time installing updates and get better video quality.
🧓🏻 Seniors-only plan
For under $60 a month, Aussie Broadband offers seniors an NBN 12 plan with unlimited data and a landline. You will need to call Aussie Broadband directly to sign up.
📱 Special app features
Aussie Broadband's app isn't like a regular one that only tracks usage. It also comes with some additional features such as:
Multiple service tests, including resetting your connection
The ability to report faults
Speed tests
Which rivals are giving Aussie Broadband a run for its money?
While we think Aussie Broadband has a lot to offer, there are other providers that offer similar plans for cheaper.
For another Aussie option:
Superloop is a great option for high speed NBN and costs less compared to Aussie Broadband. Plus, you have access to local customer support too if that's important to you.
For cheaper plans:
Tangerine offers some of the cheapest NBN plans on Finder. Despite being priced lower than Aussie Broadband, it still offers the same typical evening speeds on its NBN 25 and NBN 50 plans.
For more reliability:
If you're after another big brand that's performed well in speeds, Optus has got plenty to offer. Its plans are comparable to Aussie Broadband's but with a difference: Optus continually tops the charts of the ACCC Report for speed and reliability.
Ready to sign up to Aussie Broadband?
Signing up to Aussie Broadband is fairly simple once you've worked out what plan is right for you.
For NBN plans, once you've decided on the plan, simply click the green "Go to site" button in our comparison table. All you'll need to do then is type in your address to sign up to the NBN plan of your choice.
We currently don't have Aussie Broadband mobile broadband plans available on Finder. You can find out more at www.aussiebroadband.com.au or compare more mobile broadband plans on Finder.
What if I'm moving house? You can select a date during the sign up process for when you'd like your new Aussie Broadband plan to be activated. Keep in mind that it could take up to 5 business days to get connected.
Make sure to give your current provider a heads up in case there's a notice period to account for. You don't want to be stuck paying for 2 Internet services.
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Mariam Gabaji is an editor and tech and utilities expert at Finder with over 11+ years of experience in print and digital media. Her main goal is to help households cut through the industry jargon and save money on their household bills. Her expertise is often featured in media including the ABC, Yahoo Finance, 9News, 7News, A Current Affair, The Guardian, SBS and Money Magazine.
I have been with Aussie broadband for years, and they are great, I just checked and I now have nbn, my modem is about 6 years old, would that put the speed up
Hi doglass3, hopefully, I’m understanding this correctly, that you previously weren’t able to sign up for an NBN plan but now it’s available to you? I would suggest chatting to Aussie Broadband to see if your modem is compatible – they’ll be best placed to help you out. Your speeds will depend on which NBN plan you sign up to: https://www.finder.com.au/broadband-plans/nbn-speed-tiers You can use this guide on NBN speed tiers to get you started. It’s a bit difficult to say exactly how much faster your internet will be without knowing what internet plan you currently have, but hopefully this advice should give you a good start.
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Do I get an email address with Aussie Broadband?
Yes, you are able to create up to 5 email accounts for free with your Aussie Broadband service.
I have been with Aussie broadband for years, and they are great, I just checked and I now have nbn, my modem is about 6 years old, would that put the speed up
Hi doglass3, hopefully, I’m understanding this correctly, that you previously weren’t able to sign up for an NBN plan but now it’s available to you? I would suggest chatting to Aussie Broadband to see if your modem is compatible – they’ll be best placed to help you out. Your speeds will depend on which NBN plan you sign up to: https://www.finder.com.au/broadband-plans/nbn-speed-tiers You can use this guide on NBN speed tiers to get you started. It’s a bit difficult to say exactly how much faster your internet will be without knowing what internet plan you currently have, but hopefully this advice should give you a good start.