Aussie Broadband | ADSL, NBN and Mobile Plans

Aussie Broadband is a rural-focused Internet service provider which offers ADSL, NBN Fibre and NBN Wireless plans.

QUICK GUIDE: Services - Costs - Extras - Pros & Cons

aus-bbWhat services does Aussie Broadband offer?

Based in rural Victoria, Aussie Broadband offers both traditional and NBN broadband and mobile services. Its range of broadband products includes ADSL, Naked DSL, NBN wireless and NBN fibre. In mobile, Aussie Broadband offers four different plans that all use parts of the Telstra 2G and 3G network. Aussie Broadband also stocks ADSL and NBN compatible modems for purchase.

How much does Aussie Broadband cost?

Aussie Broadband offers a variety of plans. Different types of plans (ADSL, NBN etc.) incur different monthly costs, commitments and setup fees.

Aussie Broadband's ADSL plans offer a 24-month contract and month-to-month options. ADSL plans range from $30 to $100 per month. Depending on whether you opt for a 24-month contract, your connection fees will differ. On a no contract basis, your setup fee will cost $110.00 and on a 24-month contract, it will cost $50.00.

Aussie Broadband also offers service call options for ADSL customers, like onsite installation and general tech support over the phone. Customers who opt for the ADSL onsite Installation will be charged $90.00 and if you require tech support over the phone, you will be charged $90.00 per hour.

Aussie Broadband's NBN plans range from $30 to $115 per month and are available on month-to-month or 12-month agreements. There also additional costs involved when bundling a higher speed pack.

There are no connection or porting fees for NBN fibre and wireless, but the $90 charge for a general tech support call still remains.

The Aussie Broadband website also offers outright purchases for ADSL and NBN compatible modems. For ADSL2+ connections, Aussie Broadband sell the Billion BiPAC 7700NR2, which costs $60.00 upfront. For NBN customers, an NBN compatible router is available at $80.00 upfront.


What additional services are included?

Aussie Broadband offers a number of voice options. These include VoIP, home phone and mobile.

VoIP

Monthly Cost$10.00
Calls to other Aussie customers$0.00
Local & National (per call)$0.00
Calls to Mobiles22c (per minute)
InternationalFrom 5c (per minute)
1300 and 13 Numbers35c (per call)
Flagfall (for timed calls)$0.00

Home phone

UnbundledBundledBusiness Phone
Local Calls (per call)20cIncluded15c
National (per minute)20c
(capped at $2/3hrs)
Included18c
$2 (capped at $2/3hrs)
Calls to Mobiles (per minute)36c
(capped at $2/20mins)
36c30c
(capped at $2/20mins)
InternationalInt. call cost + 39c flagfall
(capped at $2/30mins)
Int. call cost + 39c flagfallInt. call cost + 39c (capped at $2/30mins)
13/1300/1345 (per call)40c40c40c
Flag Fall (for timed calls)39c39c39c

Mobile

SmallMediumLargeExtra Large
$40$60$80$120
Month-to-monthMonth-to-monthMonth-to-monthMonth-to-month
$400 included standard calls, SMS and MMS$600 included standard calls, SMS and MMS$800 included standard calls, SMS and MMSUnlimited standard national calls, SMS and MMS
Included voicemail retrievalIncluded voicemail retrievalIncluded voicemail retrievalIncluded voicemail retrieval
500MB800MB1.5GB3GB

Pros and cons

Pros

  • Regional focus. Aussie Broadband is a regional-based ISP with a focus on connected remote areas. It has points of presence from Bairnsdale in East Gippsland through to Mt Gambier (SA) and further coverage in Western Victoria.
  • Data blocks. If you have a particularly data-heavy month and exceed your limit, Aussie Broadband allows you to "top-up" your data to get you through to the end of the month. Data blocks come in five levels, 2GB ($5.00), 10GB ($10.00), 20GB ($15.00), 40GB ($30.00), 60GB ($40.00).

Cons

  • Mobile plans are not competitive. Although Aussie Broadband's website describes its data offerings as "generous", the maximum amount of data you can get is 3GB by paying $120 per month. This kind of pricing is unheard of in the SIM-only space.
  • Tech support is a little pricey. Understandably, Aussie Broadband deal with a lot of regional customers, for which a service callout is out of the question. However, charging contracted customers $90 per hour for general PC support is a little over the top.

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