iPrimus

iPrimus NBN review

Our verdict: iPrimus offers a nice touch with its bundling options which include Fetch entertainment and a mobile plan, but you can find cheaper plans elsewhere.

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Pros

  • Bundling options available
  • Modem comes with 4G backup option

Cons

  • Set-up fees on all plans
  • Unreliable speed

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iPrimus review: Our verdict

iPrimus offers average speeds for average prices, and doesn't have much setting it apart from other broadband providers except for its well-priced NBN 250 plan.

That said, iPrimus might suit you if:

  • You're keen on a Fetch television bundle for $10 extra per month, including a free premium channel.
  • You don't mind paying extra for its modem with 4G backup for when the NBN goes down.

However, watch out for:

  • A $70 set-up fee on all plans to cover the cost of its modem.
  • Fluctuating NBN speeds during the busy hours of the day, according to the ACCC.

Read a more detailed review on


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Value for money

iPrimus's NBN plans are priced around the average for their respective speed tiers, although its NBN 50 plan is roughly $5 more expensive than other providers.

Interestingly, its NBN 250 plan is priced at a reasonable $115 per month. The average on Finder is about $121.

Given iPrimus advertises typical evening speeds at or near to the maximum speed across all of its NBN plans, it could be a decent connection for your money.

  • Good to know: Max speeds indicate the fastest speed available on a particular speed tier; for example, 50Mbps is the maximum speed on an NBN 50 plan.

Things to watch out for:

  • You'll be charged a $70 set-up fee on all plans for a modem, whether or not you need a new one.
  • NBN 250 plans are only available to FTTP and some HFC connections. Run your address past iPrimus before trying to sign up.

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Performance

In December 2021, iPrimus placed equal 5th (out of 11 providers) in the ACCC Broadband Performance Report for download speeds during peak hours (7-11pm). Along with Dodo, it provided maximum plan speeds 97.1% of the time.

  • Why this matters: The ACCC Report is an independent audit of NBN providers that lets customers see which providers are reliably delivering the speeds they promise.

This is a vast improvement to its past results. iPrimus has sat consistently at the bottom since these reports began.

While it's done well in the last Report, its past performance indicates that iPrimus may not be the best choice if reliability is a concern for you.

  • Good to know: A plan's max speed is the fastest a plan in that speed tier can go. For example, an NBN 100 plan has a max speed of 100Mbps.
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Customer service

live chat
Live chat available

Have an issue or want to get in touch? iPrimus has several ways to get in contact:

  • Call up the support team 9am-9pm AEST weekdays, or 9am-6pm weekends
  • Enter live chat with a support agent on the iPrimus website
  • Send a message via iPrimus's Twitter or Facebook page

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Bonus features

iPrimus has a handful of unusual bonus features on its NBN plans.

💻 4G backup modem

You can opt to upgrade your modem to a 4G backup model at any time.

When the NBN is down, you may still be able to connect to the Internet via the Optus 4G mobile network.

The 4G modem will cost you $180 upfront (or $10 over 18 months) and may be worthwhile if you're worried about frequent NBN outages.

📺 Fetch TV bundle

For $10 extra per month, you can add on Fetch Mini box and 1 premium channel pack. Additional packs will cost you $6 each, and you'll have to pay a $60 activation fee on top.

All of this is roughly standard for Fetch bundles, regardless of Internet provider.

If the Mini isn't enough for you, you can upgrade to the Fetch Mighty box for $180 upfront (or $10 a month over 18 months).

📱 Mobile bundling discount

iPrimus broadband customers will get $5 knocked off the monthly price of their iPrimus mobile plan, which might be a nice perk if you're keen for iPrimus to be your one-stop shop.

Which rivals are giving iPrimus a run for its money?

If you're not convinced iPrimus is right for you, here are a few others that could be worth considering instead:

For cheaper plans:

tangerine logo

If iPrimus's plans aren't doing it for you, Tangerine is one of the cheapest NBN providers on Finder, with fast speeds too.

For more reliable speeds:

optus logo

Although its plans are a bit more expensive, Optus has come first multiple times on the ACCC Broadband Performance Report.

For local support:

aussie broadband logo

Aussie Broadband is one of a handful of NBN providers with Australia-based customer support. However, its plans are a bit more expensive compared to iPrimus's.

Ready to sign up to iPrimus?

If you've figured out what plan you want, signing up is easy.

Hit the "Go to site" button in our comparison table, which will take you through to iPrimus's website. Once you've entered your address, you can head through to checkout.

Compare iPrimus plans
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What if I'm moving house?
If you're already an iPrimus customer, you can fill out the relocation request form and it will handle the switch for you. Otherwise, iPrimus doesn't specify a timeframe to get connected.

Make sure to give your current provider some notice in case there's a waiting period for cancellation. You don't want to be stuck paying for 2 Internet services.

For more details, see our guide on switching broadband providers.


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3 Responses

    Default Gravatar
    reenSeptember 15, 2016

    what do the tiers mean I can’t see a directory

      Avatarfinder Customer Care
      DeeSeptember 15, 2016Staff

      Hi Reen,

      Thanks for your question.

      NBN offers 5 speed tiers with download speed starting at 12 Mbps to 100 Mbps. I’ve sent you an email with a link to NBN page where you can get more information about their speed tiers.

      Cheers,
      Anndy

    Default Gravatar
    JawadJuly 10, 2016

    $79 unlimited data is highest speed for down loading?
    And it’s a Mobil modem,you can use at home or any way you take with you?

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