iPrimus broadband plans

With 20 years of experience in the Australian market, iPrimus offers customers a compelling, quality service, albeit with a slight price premium over the competition.

iPrimus

Is iPrimus right for me?

  • Product highlights: Fetch bundles allow customers to group their Internet and entertainment needs into a single bill. Folks on the fence can also take advantage of iPrimus's 30-day satisfaction guarantee to try the telco out with minimal risk.
  • Watch out for: Choosing a month-to-month contract means having to pay a modem fee up-front.

iPrimus NBN plans

iPrimus's NBN plans explained

iPrimus has the majority of the market covered with its NBN plans, providing fixed-line services across all the core access technologies as well as fixed wireless services for folks living outside Australia's metro areas. Only uncapped plans are available, with support for only one of the four NBN speed tiers: Standard Plus (nbn50). Contract options are similarly varied, with your choice of month-to-month, 12-month and 24-month terms.

Along with standard Internet plans, iPrimus offers an entertainment bundle that features the Fetch pay TV service. However, this bundle is only available on a 24-month contract.

iPrimus NBN

Read our full analysis of iPrimus's NBN plans over on our guide page.

iPrimus ADSL plans

iPrimus's ADSL plans explained

For Aussies still waiting in the NBN queue, iPrimus offers a range of ADSL plans structured identically to its NBN plans. This means both capped and uncapped data options are available, with each including home phone line rental and either a pay-as-you-go or unlimited phone service. Contract terms cover month-to-month, 12-month and 24-month options, with the only real difference being the up-front cost of a modem, should you require one.

ADSL customers can also take advantage of iPrimus's partnership with Fetch by signing up for a 24-month entertainment bundle that combines the pay TV service with an unlimited Internet plan.

iPrimus ADSL

You'll find everything you need to know about iPrimus's ADSL plans over on our guide page.

iPrimus extras

Since it's a full service telecommunications carrier, it should come as little surprise that there are many optional extras available for iPrimus broadband plans, regardless of whether customers are in NBN or ADSL service areas.

As noted above, a phone service is included in each of the bundled plans, and various included call options are available. iPrimus also offers customers up to five iPrimus email addresses, though at just 20MB each, with a maximum of 2MB in an individual email, they’re really aimed at the most simple of email needs.

How does iPrimus compare?

  • Fetch TV bundles offer a simplified, consolidated solution to your Internet and entertainment needs
  • 30-day satisfaction guarantee lets you try before you commit
  • Plan pricing is markedly more expensive than a lot of competitors

With so many services packed in, the iPrimus plans tend towards the higher end of broadband pricing. That said, you get a lot more than just barebones broadband Internet from iPrimus, not the least of which is support based on 20 years of experience in the telecommunications industry.

Why should you consider iPrimus?

There’s little doubt: iPrimus plans do generally cost a bit more than equivalent plans from competitors. For many, this may make the decision quite easy, but there’s more to it.

For starters, iPrimus – being a full-service telecommunications provider – does a lot more than just offer consumer NBN and ADSL plans. The company has its own national fibre network, which means that in many locations, there’s no need to lease connectivity from other providers. For iPrimus customers, this means a greater chance you’ll receive expected NBN and ADSL speeds, provided that last-mile infrastructure is up to scratch.

It also means that iPrimus can offer guarantees on its services – for example, if you take an NBN Standard Plus speed plan (which iPrimus calls Supercharged NBN), the company guarantees you’ll like it or you'll get your money back within the first 30 days. There’s also the offer of a free data boost for metered plans, once every 12 months, and the ability to pause your Internet service for up to four weeks each year if you take a holiday.

In simple terms, iPrimus does charge more, but there’s 20 years of experience in the market behind that, and a carrier-grade network which should ensure its customers receive what they’re paying for in terms of speed and reliability. If that’s important to you, the extra price each month might be a small price to pay for peace of mind.

However, if you’re a little more flexible in your requirements and are prepared to tolerate less-than-advertised speeds especially during peak times, there are significantly cheaper options available. For those with less complex Internet needs, or for whom streaming video or guaranteed throughput isn’t important, the iPrimus price premium may not be worthwhile.

How to contact iPrimus

Support platform
Phone13 17 89
Chat supportStart live chat
Emailtechsupport@iprimus.com.au
customerservice@iprimus.com.au

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3 Responses

  1. Default Gravatar
    reenSeptember 15, 2016

    what do the tiers mean I can’t see a directory

    • Avatarfinder Customer Care
      DeeSeptember 15, 2016Staff

      Hi Reen,

      Thanks for your question.

      NBN offers 5 speed tiers with download speed starting at 12 Mbps to 100 Mbps. I’ve sent you an email with a link to NBN page where you can get more information about their speed tiers.

      Cheers,
      Anndy

  2. Default Gravatar
    JawadJuly 10, 2016

    $79 unlimited data is highest speed for down loading?
    And it’s a Mobil modem,you can use at home or any way you take with you?

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