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iPrimus review

Our verdict: iPrimus offers a nice touch with its bundling options which include Fetch entertainment and a mobile plan, but you can find cheaper plans elsewhere.

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Pros

  • Bundling options available
  • Winner of the 2022 Finder Award for Best Rated Broadband Provider

Cons

  • No BYO modem option
  • Ranks in the middle of the pack on the quarterly ACCC Broadband Performance Report

Compare iPrimus NBN plans

Name Product Data allowance Typical download speed Price Hid Compare Box!
iPrimus Standard Plus
NBN
Month-to-month
  • Month-to-month
  • $0 modem if you stay connected for 12 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
50Mbps
nbn™50
Speed
50Mbps
nbn™50
$80
per month
Min total cost is $200 for first month
Price
$80 per month
Min total cost (incl delivery + fees) is $200 for first month
iPrimus Premium
NBN
Month-to-month
OFFER: $80/mth for the first 6 months, then $90/mth. Eligibility criteria, T&Cs apply. Ends 25.6.24
  • Month-to-month
  • $0 modem if you stay connected for 12 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
100Mbps
nbn™100
Speed
100Mbps
nbn™100
$80
per month
Min total cost is $200 for first month
Price
$80 per month
Min total cost (incl delivery + fees) is $200 for first month
iPrimus Home Superfast
NBN
Month-to-month
OFFER: $90/mth for the first 6 months, then $110/mth. Eligibility criteria, T&Cs apply. Ends 25.6.24
  • Month-to-month
  • $0 modem if you stay connected for 12 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
245Mbps
nbn™250
Speed
245Mbps
nbn™250
$90
per month
Min total cost is $210 for first month
Price
$90 per month
Min total cost (incl delivery + fees) is $210 for first month
iPrimus Home Ultrafast
NBN
Month-to-month
OFFER: $110/mth for the first 6 months, then $130/mth. Eligibility criteria, T&Cs apply. 25.6.24
  • Month-to-month
  • $0 modem if you stay connected for 12 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
650Mbps
nbn™1000
Speed
650Mbps
nbn™1000
$110
per month
Min total cost is $230 for first month
Price
$110 per month
Min total cost (incl delivery + fees) is $230 for first month
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Name Product Data allowance Typical download speed Price Hid Compare Box!
iPrimus Fixed Wireless Standard
NBN
Month-to-month
  • Month-to-month
  • $0 modem if you stay connected for 12 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
17Mbps
Speed
17Mbps
$70
per month
Min total cost is $190 for first month
Price
$70 per month
Min total cost (incl delivery + fees) is $190 for first month
iPrimus Fixed Wireless Plus
NBN
Month-to-month
  • Month-to-month
  • $0 modem if you stay connected for 12 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
30Mbps
nbn™75
Speed
30Mbps
nbn™75
$80
per month
Min total cost is $200 for first month
Price
$80 per month
Min total cost (incl delivery + fees) is $200 for first month
loading

iPrimus review: Our verdict

iPrimus is a long-time Internet provider, offering decent plans for average prices.

There's nothing that stands out too much about iPrimus plans, but you do get the option to bundle your NBN plan with an iPrimus mobile plan for $5 per month off, or add a Fetch entertainment bundle.

That said, iPrimus might suit you if:

  • You're keen on a Fetch television bundle for $10 extra per month, including a free premium channel.
  • Customer service matters to you. iPrimus was the highest rated broadband provider in our 2022 Finder Retail Awards.
  • You're looking to bundle your services. iPrimus offers $5 off monthly for those looking to get both an NBN and mobile plan from it.

However, watch out for:

  • No BYO modem option. All iPrimus plans come with a modem included, which is only free if you stay connected for 12 months.
  • NBN speeds may fluctuate during the busier hours of the day, according to the ACCC Broadband Performance Report where iPrimus ranks towards the middle out of 11 providers.

Read a more detailed review on


money icon

Value for money

iPrimus's NBN plans are priced around the average for their respective speed tiers compared to other NBN plans on Finder.

Given iPrimus advertises typical evening speeds at or near to the maximum speed across all of its NBN plans, it could still be a decent connection for your money.

  • Good to know: Max speeds indicate the fastest speed available on a particular speed tier; for example, 50Mbps is the maximum speed on an NBN 50 plan.

Things to watch out for:

  • Modems are only free with your plan if you stay connected for 12 months or more. iPrimus doesn't offer a BYO modem option so you'll get it included when you sign up. Leaving before your 12 month 'modem repayment' period is up means you'll need to pay $10 a month for each month remaining.
  • NBN 250 plans are only available to FTTP and some HFC connections. Run your address past iPrimus before trying to sign up.

speedometer icon

Performance

In March 2024, iPrimus placed equal 5th (out of 12 providers) in the ACCC Broadband Performance Report for download speeds during peak hours (7-11pm). Along with Dodo, it provided maximum plan speeds 100.2% of the time.

  • Why this matters: The ACCC Report is an independent audit of NBN providers that lets customers see which providers are reliably delivering the speeds they promise.

iPrimus' performance in this report was its best since December 2021, where it also was ranked 5th.

customer service icon

Customer service

live chat
Live chat available

Have an issue or want to get in touch? iPrimus has several ways to get in contact:

  • Call up the support team 9am-9pm AEST weekdays, or 9am-6pm weekends
  • Enter live chat with a support agent on the iPrimus website
  • Send a message via iPrimus's Twitter or Facebook page
  • Good to know: iPrimus won the 2022 Finder Retail Award for Best Rated Broadband Provider, scoring the highest for customer service out of 10 major brands.

bonus icon

Bonus features

iPrimus has a handful of bonus features on its NBN plans.

📺 Fetch TV bundle

For $10 extra per month, you can add on Fetch Mini box and 1 premium channel pack. Additional packs will cost you $6 each, and you'll have to pay a $60 activation fee on top.

All of this is roughly standard for Fetch bundles, regardless of Internet provider.

If the Mini isn't enough for you, you can upgrade to the Fetch Mighty box for $180 upfront (or $10 a month over 18 months).

📱 Mobile bundling discount

iPrimus broadband customers will get $5 knocked off the monthly price of their iPrimus mobile plan, which might be a nice perk if you're keen for iPrimus to be your one-stop shop.

Which rivals are giving iPrimus a run for its money?

If you're not convinced iPrimus is right for you, here are a few others that could be worth considering instead:

For cheaper plans:

tangerine logo

If iPrimus's plans aren't doing it for you, Tangerine is one of the cheapest NBN providers on Finder, with fast speeds too.

For more reliable speeds:

optus logo

Although its plans are a bit more expensive, Optus has come first multiple times on the ACCC Broadband Performance Report.

For local support:

aussie broadband logo

Aussie Broadband is one of a handful of NBN providers with Australia-based customer support. However, its plans are a bit more expensive compared to iPrimus's.

Ready to sign up to iPrimus?

If you've figured out what plan you want, signing up is easy.

Hit the "Go to site" button in our comparison table, which will take you through to iPrimus's website. Once you've entered your address, you can head through to checkout.

Compare iPrimus plans

phone

What if I'm moving house?
If you're already an iPrimus customer, you can fill out the relocation request form and it will handle the switch for you. Otherwise, iPrimus doesn't specify a timeframe to get connected.

Make sure to give your current provider some notice in case there's a waiting period for cancellation. You don't want to be stuck paying for 2 Internet services.

For more details, see our guide on switching broadband providers.


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3 Responses

    Default Gravatar
    reenSeptember 15, 2016

    what do the tiers mean I can’t see a directory

      AvatarFinder
      DeeSeptember 15, 2016Finder

      Hi Reen,

      Thanks for your question.

      NBN offers 5 speed tiers with download speed starting at 12 Mbps to 100 Mbps. I’ve sent you an email with a link to NBN page where you can get more information about their speed tiers.

      Cheers,
      Anndy

    Default Gravatar
    JawadJuly 10, 2016

    $79 unlimited data is highest speed for down loading?
    And it’s a Mobil modem,you can use at home or any way you take with you?

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