iPrimus Review: Pros, Cons and Expert Review

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Pros

Bundling options available
Winner of the 2022 Finder Award for Best Rated Broadband Provider

Cons

No BYO modem option
Ranks in the middle of the pack on the quarterly ACCC Broadband Performance Report

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Name	Product	Data allowance	Typical download speed	Price
iPrimus Standard Plus NBN Month-to-month	Month-to-month $0 modem if you stay connected for 18 months. T&Cs apply	Unlimited Data Data Unlimited Data	50Mbps nbn™50 Speed 50Mbps nbn™50	$80 per month $0 setup fees, $260 min. total cost Price $80 per month $0 setup fees, $260 min. total cost	Go to site View details Compare	loading Fetching your data...
iPrimus Premium NBN Month-to-month OFFER: $80/mth for the first 6 months, then $90/mth. Eligibility criteria, T&Cs apply.	Month-to-month $0 modem if you stay connected for 18 months. T&Cs apply	Unlimited Data Data Unlimited Data	100Mbps nbn™100 Speed 100Mbps nbn™100	$80 per month $0 setup fees, $260 min. total cost Price $80 per month $0 setup fees, $260 min. total cost	Go to site View details Compare	loading Fetching your data...
iPrimus Home Superfast NBN Month-to-month OFFER: $90/mth for the first 6 months, then $104/mth. Eligibility criteria, T&Cs apply. Ends 27.8.24	Month-to-month $0 modem if you stay connected for 18 months. T&Cs apply	Unlimited Data Data Unlimited Data	245Mbps nbn™250 Speed 245Mbps nbn™250	$90 per month $0 setup fees, $270 min. total cost Price $90 per month $0 setup fees, $270 min. total cost	Go to site View details Compare	loading Fetching your data...
iPrimus Home Ultrafast NBN Month-to-month OFFER: $110/mth for the first 6 months, then $124/mth. Eligibility criteria, T&Cs apply. Ends 27.8.24	Month-to-month $0 modem if you stay connected for 18 months. T&Cs apply	Unlimited Data Data Unlimited Data	650Mbps nbn™1000 Speed 650Mbps nbn™1000	$110 per month $0 setup fees, $290 min. total cost Price $110 per month $0 setup fees, $290 min. total cost	Go to site View details Compare	loading Fetching your data...

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Name	Product	Data allowance	Typical download speed	Price	Hid Compare Box!
iPrimus Fixed Wireless Standard NBN Month-to-month	Month-to-month $0 modem if you stay connected for 12 months. T&Cs apply	Unlimited Data Data Unlimited Data	17Mbps Speed 17Mbps	$70 per month $0 setup fees, $190 min. total cost Price $70 per month $0 setup fees, $190 min. total cost		View details Compare	loading Fetching your data...
iPrimus Fixed Wireless Plus NBN Month-to-month	Month-to-month $0 modem if you stay connected for 12 months. T&Cs apply	Unlimited Data Data Unlimited Data	30Mbps nbn™75 Speed 30Mbps nbn™75	$80 per month $0 setup fees, $200 min. total cost Price $80 per month $0 setup fees, $200 min. total cost		View details Compare	loading Fetching your data...

iPrimus review: Our verdict

iPrimus is a long-time Internet provider, offering decent plans for average prices.

There's nothing that stands out too much about iPrimus plans, but you do get the option to bundle your NBN plan with an iPrimus mobile plan for $5 per month off, or add a Fetch entertainment bundle.

That said, iPrimus might suit you if:

You're keen on a Fetch television bundle for $10 extra per month, including a free premium channel.
Customer service matters to you. iPrimus was the highest rated broadband provider in our 2022 Finder Retail Awards.
You're looking to bundle your services. iPrimus offers $5 off monthly for those looking to get both an NBN and mobile plan from it.

However, watch out for:

No BYO modem option. All iPrimus plans come with a modem included, which is only free if you stay connected for 12 months.
NBN speeds may fluctuate during the busier hours of the day, according to the ACCC Broadband Performance Report where iPrimus ranks towards the middle out of 12 providers.

Read a more detailed review on

Value for money
Performance
Customer service
Bonus features

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Value for money

iPrimus's NBN plans are priced around the average for their respective speed tiers compared to other NBN plans on Finder.

Given iPrimus advertises typical evening speeds at or near to the maximum speed across all of its NBN plans, it could still be a decent connection for your money.

Good to know: Max speeds indicate the fastest speed available on a particular speed tier; for example, 50Mbps is the maximum speed on an NBN 50 plan.

Things to watch out for:

Modems are only free with your plan if you stay connected for 12 months or more. iPrimus doesn't offer a BYO modem option so you'll get it included when you sign up. Leaving before your 12 month 'modem repayment' period is up means you'll need to pay $10 a month for each month remaining.
NBN 250 plans are only available to FTTP and some HFC connections. Run your address past iPrimus before trying to sign up.

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Performance

In June 2024, iPrimus placed equal 4th (out of 12 providers) in the ACCC Broadband Performance Report for download speeds during peak hours (7-11pm). Along with Dodo, it provided maximum plan speeds 101.1% of the time.

Why this matters: The ACCC Report is an independent audit of NBN providers that lets customers see which providers are reliably delivering the speeds they promise.

iPrimus' performance in this report is its best since December 2021, where it was ranked 5th.

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Customer service

Live chat available

Have an issue or want to get in touch? iPrimus has several ways to get in contact:

Call up the support team 9am-9pm AEST weekdays, or 9am-6pm weekends
Enter live chat with a support agent on the iPrimus website
Send a message via iPrimus's Twitter or Facebook page

Good to know: iPrimus won the 2022 Finder Retail Award for Best Rated Broadband Provider, scoring the highest for customer service out of 10 major brands.

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Bonus features

iPrimus has a handful of bonus features on its NBN plans.

📺 Fetch TV bundle

For $10 extra per month, you can add on Fetch Mini box and 1 premium channel pack. Additional packs will cost you $6 each, and you'll have to pay a $60 activation fee on top.

All of this is roughly standard for Fetch bundles, regardless of Internet provider.

If the Mini isn't enough for you, you can upgrade to the Fetch Mighty box for $180 upfront (or $10 a month over 18 months).

📱 Mobile bundling discount

iPrimus broadband customers will get $5 knocked off the monthly price of their iPrimus mobile plan, which might be a nice perk if you're keen for iPrimus to be your one-stop shop.

Which rivals are giving iPrimus a run for its money?

If you're not convinced iPrimus is right for you, here are a few others that could be worth considering instead:

For cheaper plans:

If iPrimus's plans aren't doing it for you, Tangerine is one of the cheapest NBN providers on Finder, with fast speeds too.

For more reliable speeds:

Although its plans are a bit more expensive, Optus has come first multiple times on the ACCC Broadband Performance Report.

For local support:

Aussie Broadband is one of a handful of NBN providers with Australia-based customer support. However, its plans are a bit more expensive compared to iPrimus's.

Ready to sign up to iPrimus?

If you've figured out what plan you want, signing up is easy.

Hit the "Go to site" button in our comparison table, which will take you through to iPrimus's website. Once you've entered your address, you can head through to checkout.

Compare iPrimus plans

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What if I'm moving house?
If you're already an iPrimus customer, you can fill out the relocation request form and it will handle the switch for you. Otherwise, iPrimus doesn't specify a timeframe to get connected.

Make sure to give your current provider some notice in case there's a waiting period for cancellation. You don't want to be stuck paying for 2 Internet services.

For more details, see our guide on switching broadband providers.

Why compare broadband internet with Finder?

We know our stuff. We review every dollar, every GB, every plan, every month. Our data usage is bonkers.

You can rely on us. We update our database of plans and deals every month, and we're constantly fact-checking.

We're here to help. We've helped millions of Aussies find better broadband internet, with no plans to slow down.

Thank you for your feedback!

Written by

Sam Baran

Writer

Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney. See full bio

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3 Responses

reenSeptember 15, 2016

what do the tiers mean I can’t see a directory

Finder

DeeSeptember 15, 2016Finder

Hi Reen,

Thanks for your question.

NBN offers 5 speed tiers with download speed starting at 12 Mbps to 100 Mbps. I’ve sent you an email with a link to NBN page where you can get more information about their speed tiers.

Cheers,
Anndy

JawadJuly 10, 2016

$79 unlimited data is highest speed for down loading?
And it’s a Mobil modem,you can use at home or any way you take with you?

iPrimus review

Our verdict: iPrimus offers a nice touch with its bundling options which include Fetch entertainment and a mobile plan, but you can find cheaper plans elsewhere.