Finder makes money from featured partners, but editorial opinions are our own.

iPrimus review

Our verdict: iPrimus offers a nice touch with its bundling options which include Fetch entertainment and a mobile plan, but you can find cheaper plans elsewhere.

No reviews yet. Write a review
Sam Baran's headshot

By

Sam Baran

Updated

Fact checked

Start comparing

Pros

  • Bundling options available
  • Winner of the 2022 Finder Award for Best Rated Broadband Provider

Cons

  • No BYO modem option
  • Ranks in the middle of the pack on the quarterly ACCC Broadband Performance Report

Compare iPrimus NBN plans

1 - 4 of 4
Updated regularly
Name Product Data allowance Typical download speed Price Hid Compare Box!
iPrimus Standard Plus
NBN
Month-to-month
OFFER: $80/mth for first 6 months, then $84/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • $0 modem if you stay connected for 18 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
50Mbps
nbnâ„¢50
Speed
50Mbps
nbnâ„¢50
$80
per month
$0 setup fees, $260 min. total cost
Price
$80 per month
$0 setup fees, $260 min. total cost
Go to siteView details
iPrimus Premium
NBN
Month-to-month
OFFER: $80/mth for the first 6 months, then $94/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • $0 modem if you stay connected for 18 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
100Mbps
nbnâ„¢100
Speed
100Mbps
nbnâ„¢100
$80
per month
$0 setup fees, $260 min. total cost
Price
$80 per month
$0 setup fees, $260 min. total cost
Go to siteView details
iPrimus Home Superfast
NBN
Month-to-month
OFFER: $90/mth for the first 6 months, then $104/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • $0 modem if you stay connected for 18 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
250Mbps
nbnâ„¢250
Speed
250Mbps
nbnâ„¢250
$90
per month
$0 setup fees, $270 min. total cost
Price
$90 per month
$0 setup fees, $270 min. total cost
Go to siteView details
iPrimus Home Ultrafast
NBN
Month-to-month
OFFER: $110/mth for the first 6 months, then $124/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • $0 modem if you stay connected for 18 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
700Mbps
nbnâ„¢1000
Speed
700Mbps
nbnâ„¢1000
$110
per month
$0 setup fees, $290 min. total cost
Price
$110 per month
$0 setup fees, $290 min. total cost
Go to siteView details
loading
1 - 2 of 2
Updated regularly
Name Product Data allowance Typical download speed Price Hid Compare Box!
iPrimus Fixed Wireless Standard
NBN
Month-to-month
OFFER: $70/mth for the first 6 months, then $74/mth. Eligibility criteria, T&Cs apply. Ends 24.9.24
  • Month-to-month
  • $0 modem if you stay connected for 12 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
17Mbps
Speed
17Mbps
$70
per month
$0 setup fees, $190 min. total cost
Price
$70 per month
$0 setup fees, $190 min. total cost
View details
iPrimus Fixed Wireless Plus
NBN
Month-to-month
OFFER: $80/mth for the first 6 months, then $84/mth. Eligibility criteria, T&Cs apply. Ends 24.9.24
  • Month-to-month
  • $0 modem if you stay connected for 12 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
30Mbps
nbnâ„¢75
Speed
30Mbps
nbnâ„¢75
$80
per month
$0 setup fees, $200 min. total cost
Price
$80 per month
$0 setup fees, $200 min. total cost
View details
loading

iPrimus review: Our verdict

iPrimus is a long-time Internet provider, offering decent plans for average prices.

There's nothing that stands out too much about iPrimus plans, but you do get the option to bundle your NBN plan with an iPrimus mobile plan for $5 per month off, or add a Fetch entertainment bundle.

That said, iPrimus might suit you if:

  • You're keen on a Fetch television bundle for $10 extra per month, including a free premium channel.
  • Customer service matters to you. iPrimus was the highest rated broadband provider in our 2022 Finder Retail Awards.
  • You're looking to bundle your services. iPrimus offers $5 off monthly for those looking to get both an NBN and mobile plan from it.

However, watch out for:

  • No BYO modem option. All iPrimus plans come with a modem included, which is only free if you stay connected for 12 months.
  • NBN speeds may fluctuate during the busier hours of the day, according to the ACCC Broadband Performance Report where iPrimus ranks towards the middle out of 12 providers.

Read a more detailed review on

Value for money
Performance
Customer service
Bonus features

money icon

Value for money

iPrimus's NBN plans are priced around the average for their respective speed tiers compared to other NBN plans on Finder.

Given iPrimus advertises typical evening speeds at or near to the maximum speed across all of its NBN plans, it could still be a decent connection for your money.

  • Good to know: Max speeds indicate the fastest speed available on a particular speed tier; for example, 50Mbps is the maximum speed on an NBN 50 plan.

Things to watch out for:

  • Modems are only free with your plan if you stay connected for 12 months or more. iPrimus doesn't offer a BYO modem option so you'll get it included when you sign up. Leaving before your 12 month 'modem repayment' period is up means you'll need to pay $10 a month for each month remaining.
  • NBN 250 plans are only available to FTTP and some HFC connections. Run your address past iPrimus before trying to sign up.

speedometer icon

Performance

In June 2024, iPrimus placed equal 4th (out of 12 providers) in the ACCC Broadband Performance Report for download speeds during peak hours (7-11pm). Along with Dodo, it provided maximum plan speeds 101.1% of the time.

  • Why this matters: The ACCC Report is an independent audit of NBN providers that lets customers see which providers are reliably delivering the speeds they promise.

iPrimus' performance in this report is its best since December 2021, where it was ranked 5th.

customer service icon

Customer service

live chat
Live chat available

Have an issue or want to get in touch? iPrimus has several ways to get in contact:

  • Call up the support team 9am-9pm AEST weekdays, or 9am-6pm weekends
  • Enter live chat with a support agent on the iPrimus website
  • Send a message via iPrimus's Twitter or Facebook page
  • Good to know: iPrimus won the 2022 Finder Retail Award for Best Rated Broadband Provider, scoring the highest for customer service out of 10 major brands.

bonus icon

Bonus features

iPrimus has a handful of bonus features on its NBN plans.

📺 Fetch TV bundle

For $10 extra per month, you can add on Fetch Mini box and 1 premium channel pack. Additional packs will cost you $6 each, and you'll have to pay a $60 activation fee on top.

All of this is roughly standard for Fetch bundles, regardless of Internet provider.

If the Mini isn't enough for you, you can upgrade to the Fetch Mighty box for $180 upfront (or $10 a month over 18 months).

📱 Mobile bundling discount

iPrimus broadband customers will get $5 knocked off the monthly price of their iPrimus mobile plan, which might be a nice perk if you're keen for iPrimus to be your one-stop shop.

Which rivals are giving iPrimus a run for its money?

If you're not convinced iPrimus is right for you, here are a few others that could be worth considering instead:

For cheaper plans:

tangerine logo

If iPrimus's plans aren't doing it for you, Tangerine is one of the cheapest NBN providers on Finder, with fast speeds too.

For more reliable speeds:

optus logo

Although its plans are a bit more expensive, Optus has come first multiple times on the ACCC Broadband Performance Report.

For local support:

aussie broadband logo

Aussie Broadband is one of a handful of NBN providers with Australia-based customer support. However, its plans are a bit more expensive compared to iPrimus's.

Ready to sign up to iPrimus?

If you've figured out what plan you want, signing up is easy.

Hit the "Go to site" button in our comparison table, which will take you through to iPrimus's website. Once you've entered your address, you can head through to checkout.

Compare iPrimus plans

phone

What if I'm moving house?
If you're already an iPrimus customer, you can fill out the relocation request form and it will handle the switch for you. Otherwise, iPrimus doesn't specify a timeframe to get connected.

Make sure to give your current provider some notice in case there's a waiting period for cancellation. You don't want to be stuck paying for 2 Internet services.

For more details, see our guide on switching broadband providers.

Compare other products from iPrimus

Sam Baran's headshot
Written by

Writer

Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney. See full bio

More resources on Finder

More guides on Finder

Ask a question

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms Of Service and Finder Group Privacy & Cookies Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

3 Responses

    Default Gravatar
    reenSeptember 15, 2016

    what do the tiers mean I can’t see a directory

      AvatarFinder
      DeeSeptember 15, 2016Finder

      Hi Reen,

      Thanks for your question.

      NBN offers 5 speed tiers with download speed starting at 12 Mbps to 100 Mbps. I’ve sent you an email with a link to NBN page where you can get more information about their speed tiers.

      Cheers,
      Anndy

    Default Gravatar
    JawadJuly 10, 2016

    $79 unlimited data is highest speed for down loading?
    And it’s a Mobil modem,you can use at home or any way you take with you?

Go to site