Can I get Exetel's NBN plan at my address?

Exetel's 'One Plan' is only available to addresses with a Fibre to the Premises (FTTP) or Hybrid Fibre Coaxial (HFC) NBN connection. If you have a Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) connection, you may be eligible for a free upgrade to FTTP to access the plan. You can check your eligibility using the address checker on the Exetel website.

What modem do I need for Exetel's 500Mbps plan?

To get the most out of a 500Mbps plan, a Wi-Fi 6 router is recommended. It's better suited to handling high speeds and multiple devices at once. Older Wi-Fi 5 routers can still work, but speeds may drop depending on distance, congestion, or interference. Very old devices with "Fast Ethernet" ports will also be capped at 100Mbps, no matter your plan speed.

Does Exetel have any lock-in contracts or cancellation fees?

Exetel's NBN plan is offered on a month-to-month basis with no lock-in contracts, which means you can leave at any time. There are no cancellation fees, but you will be charged for the remainder of your current billing month if you cancel halfway through.

Can I keep my home phone number with Exetel?

No, Exetel's 'One Plan' does not include a home phone or VoIP (Voice over Internet Protocol) service.

Exetel NBN Plans 2026: Prices, Speeds & Features

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Exetel NBN review: Our verdict

Exetel keeps things simple with a single NBN 500 plan, making it a great choice for busy households or anyone seeking fast speeds.

For $80 a month (excluding any current discounts), you get unlimited data and reliable, consistent performance, even during the busiest evening hours.

Overall, Exetel's single-plan setup makes it a hassle-free choice for households that want to avoid choice paralysis.

However, it could be limiting for anyone looking for different plans or cheaper options.

Pros

Fast speeds at a good price, even without discounts
Option to 'hibernate' your internet plan while you're away
Upgrade to double the download speed (1000Mbps) for an extra $1 a day
Refer a friend perks
Mobile app to manage your plan

Cons

Plan only available to those with an FTTP or HFC connection
You can bring your own modem, but Exetel doesn't sell them
Customer support is primarily online via live chat and an app

Compare Exetel NBN plans

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Finder score	Provider Rating	Internet speed	Monthly price	Special offer
Finder score 9.1 Excellent Exetel NBN One Plan NBN Month-to-month No special offer	Finder score 9.1 Excellent	4.0/5	Nbn500 500/45 Mbps	$80 per month	No special offer	$80 min. total cost. T&Cs apply.	Go to site View details Compare product selectionCompare	loading

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How the Finder Score helps you find a better broadband plan

We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from 40+ providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.

What features are included with Exetel's NBN plan?

Exetel not only boasts fast, reliable speeds, but its plan also comes with some extra features:

Hibernate

If you're going away or won't be using your internet for a while, Exetel's Hibernate feature lets you reduce your speed and save $1 a day.

Speeds drop to 12/1Mbps, similar to an NBN 12 plan, which is enough for basic tasks like browsing or keeping a security camera connected.

Warp Speed

For an extra $1 a day, you can activate Warp Speed to boost your connection to 1000Mbps, which is twice as fast as what you'd normally be on.

It's perfect for times when you need to download large files or stream in 4K across multiple devices.

The upgrade activates within 15 minutes and automatically reverts after 24 hours.

Refer a friend

Share your unique code with a friend and you'll both get $1 off your internet bill for every month you stay connected.

The more people you share it with, the more you can save.

Self-service app

You can easily manage your account through the Exetel app.

It allows you to monitor your connection, diagnose network issues, pay bills and activate features like Warp Speed and Hibernate.

How does Exetel rate on performance?

Exetel has a strong track record for delivering the speeds it advertises.

In the ACCC's June 2026 broadband performance report, it achieved 101.6% of its maximum plan speeds during the busy hours, 7pm to 11pm.

This is when network demand is typically at its peak, with more people online streaming, gaming or working from home.

How does Exetel rate for customer service?

Exetel uses a digital-first approach for customer support, which means you won't be able to call the team.

Instead, support is available through online channels.

You can get in touch with an agent via live chat on its website between 9am and 9pm AEST, any day of the week.
For common queries, a 24/7 virtual assistant named 'Mo' can help with billing or connection issues.
The Exetel app also includes troubleshooting tools to diagnose and resolve problems yourself.

The latest available ACMA report shows Exetel continues to handle broadband complaints efficiently, resolving NBN and internet issues in an average of 5 days.

This is ahead of the 5.7-day industry average.

Compare other products from Exetel

Exetel mobile plans

Frequently Asked Questions

Exetel's 'One Plan' is only available to addresses with a Fibre to the Premises (FTTP) or Hybrid Fibre Coaxial (HFC) NBN connection.
If you have a Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) connection, you may be eligible for a free upgrade to FTTP to access the plan.
You can check your eligibility using the address checker on the Exetel website.
To get the most out of a 500Mbps plan, a Wi-Fi 6 router is recommended. It's better suited to handling high speeds and multiple devices at once.
Older Wi-Fi 5 routers can still work, but speeds may drop depending on distance, congestion, or interference.
Very old devices with "Fast Ethernet" ports will also be capped at 100Mbps, no matter your plan speed.

Finder writers are subject matter experts and use primary sources, in-depth research and interviews with other experts to ensure you're getting accurate, up-to-date information. Articles are fact checked in line with our editorial guidelines.

Thank you for your feedback!

Written by

Mariam Gabaji

Senior Utilities Editor & Tech Expert

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Mariam Gabaji is a journalist with 13 years of experience, specialising in consumer topics like mobile services and energy costs. Her work appears in the ABC, Yahoo Finance, 9News, The Guardian, SBS, 7News, A Current Affair and Money Magazine. Mariam holds a Bachelor of Arts in Journalism and was a finalist for the 2024 and 2025 IT Journalism Award for Best Telecommunications Journalist. See full bio

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Mariam has written 606 Finder guides across topics including:

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4 Responses

DoDecember 31, 2025

Do they install line within the house

Finder

MariamJanuary 21, 2026Finder

Hello! As we’re a comparison website, the best option for this query is to contact Exetel directly. I hope this helps.

SLAugust 10, 2016

Pay-as-you-go VoIP service included
Can you let me know the call charges for
Local
National
International
Mobile
Do you pre configure a modem for customers?

BrodieAugust 15, 2016

Hi SL,

Exetel has three separate home phone call packs.
National: Unlimited local, national and 13/1300 calls at $10/month.
Mobile: Unlimited local, national, 13/1300 and Australian mobile calls for $20 per month.
Global: Unlimited local, national, 13/1300, Australian mobile calls and calls to selected international landlines.

If you’re ordering NBN, your modem will arrive pre-configured.

Cheers,
Brodie

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