Exetel received the following awards in the 2024 Product Awards:
Most of Exetel's NBN plans are affordable. It offers some of the most reliable speeds as per its high-ranking results in the ACCC broadband performance reports. These reports are carried out quarterly and measure the reliability of advertised typical evening speeds for Australia's major NBN providers.
Exetel NBN is right for you if:
While Exetel has a lot going for it, consider:
Clare Lee's experience
I recently swapped from my previous NBN provider to Exetel. Not only did I save $10 on my monthly bill for my NBN but I also have much faster internet now. The process to switch to Exetel was really efficient and the communication of the next steps was super clear. They even offered to install the new fibre NBN for free. So far I've had a great experience with Exetel.— Clare Lee, Finder crew member
All of Exetel's NBN plan prices are slightly cheaper than the average cost of NBN plans on Finder. Its highly reliable speeds and promotional discounts for the first 6 months make Exetel a strong contender.Either bring your own modem or purchase the one that Exetel offers. Exetel's modem is slightly more expensive than the Finder average, but gives you the advantage of getting remote diagnosis and support for any network issues.
Exetel was ranked second for download speeds during busy hours of the day (7pm–11pm) in the ACCC broadband performance report for June 2024. It hit 102% of maximum plan speeds.
Exetel has routinely surpassed 100% on these reports, meaning it always delivers the advertised speeds on its plans during busy hours of the day.
You can get in touch with Exetel in the following ways.
Exetel not only boasts fast, reliable speeds, but its plans also come with some extra features:
Get 10% off your internet bill (up to $10) for every friend you successfully refer to Exetel. These discounts can be stacked to equal a maximum of 100% off.
Get up to $15 a month off your monthly Exetel internet bill when you get an additional Exetel services such as a home phone or mobile plan.
Selected Exetel NBN plans come with 5 days of My Speed Boost a month, allowing you to temporarily boost your NBN speed.
Unused days roll over for a maximum of 30 "saved" days. Additional Speed Boost days can be purchased for $2 a day.
Diagnose and fix network issues with the ExeFix app to solve speed issues, problems with video buffering and more.
For better customer support:
Tangerine has better customer support options with live chat and WhatsApp along with a call centre. It also has some of the cheapest plans on Finder.
For a cheaper option:
SpinTel is a budget-friendly broadband provider with plans that are cheaper than Exetel's. Like with Exetel, you can enjoy discounts on your plan for the first 6 months.
For a more well-known brand:
If you're more comfortable with a familiar brand, Telstra is Australia's largest telco. It offers fast speeds on plans too, but at a higher price than Exetel.
Signing up to Exetel NBN is easy once you've worked out which plan is right for you. Input your address on Exetel's website to make sure you're able to sign up to the plan you've chosen.
What if I'm moving house?
You can select a date during the sign-up process for when you'd like your new Exetel plan to be activated. It could take up to 5 business days to get connected.
Make sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.
If you're still feeling unsure about the process, check out our guide on how to switch broadband providers.
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We're here to help. We've helped millions of Aussies find better broadband internet, with no plans to slow down.
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Pay-as-you-go VoIP service included
Can you let me know the call charges for
Local
National
International
Mobile
Do you pre configure a modem for customers?
Hi SL,
Exetel has three separate home phone call packs.
National: Unlimited local, national and 13/1300 calls at $10/month.
Mobile: Unlimited local, national, 13/1300 and Australian mobile calls for $20 per month.
Global: Unlimited local, national, 13/1300, Australian mobile calls and calls to selected international landlines.
If you’re ordering NBN, your modem will arrive pre-configured.
Cheers,
Brodie