Exetel's One Plan offers excellent value for money. It offers a reliable speed as per its high-ranking results in the ACCC broadband performance reports. These reports are carried out quarterly and measure the reliability of advertised typical evening speeds for Australia's major NBN providers.
Based on Exetel's results in the ACCC broadband performance reports since August 2021, the provider has managed to deliver its advertised speeds at all times during busy hours. It also allows you to 'Warp Speed' which lets you upgrade up to 1GB (1000Mbps) for an extra $1 a day.
Exetel also offers a mobile SIM plan for your mobile needs.
Pros
It keeps things simple with a single plan
Consistently ranks as a top performer for consistent speeds and reliable performance, even during peak hours
Cons
Only offers one plan and is limited to certain NBN connection types
We currently don't have that product, but here are others to consider:
How we picked these
How the Finder Score helps you find a better broadband plans
We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from over 40 providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.
Congratulations, Exetel!
Exetel earns its first highly commended in the 2025 Finder Awards. Apart from doing well on price, its biggest standout feature is speed reliability. It consistently performs well in the ACCC's quarterly broadband performance report. You also get access to My Speed Boost, a feature that allows Exetel customers to get 5 speed upgrade days per month.
"I recently swapped from my previous NBN provider to Exetel. Not only did I save $10 on my monthly bill for my NBN but I also have much faster internet now. The process to switch to Exetel was really efficient and the communication of the next steps was super clear. They even offered to install the new fibre NBN for free. So far I've had a great experience with Exetel."
Clare Lee
Finder crew member
What's included with Exetel's NBN plan?
Exetel not only boasts fast, reliable speeds, but its plan also comes with some extra features:
Referral program: Get up $1 off your monthly bill (up to $80) for you and your friend for as long as you both remain on the Exetel One Plan. This means you could potentially enjoy free internet.
Warp Speed Options: Exetel offers 'Warp Speed' which lets you upgrade up to 1GB (1000Mbps) for an extra $1 a day. It deactivates anytime by pressing the countdown timer and returns to standard 500/50 speeds within 15 minutes of deactivation.
Exetel app: Diagnose and fix network issues with the Exetel app to solve speed issues, problems with video buffering and more.
How does Exetel rank for performance?
Exetel was ranked second for download speeds during busy hours of the day (7pm–11pm) in the ACCC broadband performance report for September 2025. It hit 104.4% of maximum plan speeds.
Why this matters: The ACCC report allows customers to see which NBN providers are delivering the speeds they've advertised, as a measure of reliability.
Exetel has routinely surpassed 100% on these reports, meaning it always delivers the advertised speeds on its plans during busy hours of the day.
What are Exetel's customer support options like?
You can get in touch with Exetel in the following ways.
Chat support is available between 9am and 9pm AEST Monday to Sunday.
Send them an email for a reply within 48 hours.
Use the Exetel app monitor and manage your plan
Exetel doesn't offer phone support for new customers - support is available via live chat only.
Saakshi Gupta is a writer for Finder. She has written for startups and other organisations. Her work has been published on Time Out Melbourne. Saakshi has a Master’s Degree in Media Communication from the University of Melbourne.
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Mark Neilsen is a journalist with over 20 years of experience specialising in the evolving landscape of entertainment and communications. He has contributed to Yahoo Finance, The New Daily, and news.com.au, and was an editor at The Drum Media and The Music. He holds a Bachelor of Arts in Communication and Media Studies from Charles Sturt University. Mark was a TV Streaming and Utilities Writer at Finder from 2022 to 2024.
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Pay-as-you-go VoIP service included
Can you let me know the call charges for
Local
National
International
Mobile
Do you pre configure a modem for customers?
BrodieAugust 15, 2016
Hi SL,
Exetel has three separate home phone call packs. National: Unlimited local, national and 13/1300 calls at $10/month. Mobile: Unlimited local, national, 13/1300 and Australian mobile calls for $20 per month. Global: Unlimited local, national, 13/1300, Australian mobile calls and calls to selected international landlines.
If you’re ordering NBN, your modem will arrive pre-configured.
Looking for a contract-free NBN plan that lets you switch anytime? We’ve curated all available options - just choose the speed and price that work for you.
SpinTel sells NBN and wireless internet at affordable prices to keep your budget on track.
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Pay-as-you-go VoIP service included
Can you let me know the call charges for
Local
National
International
Mobile
Do you pre configure a modem for customers?
Hi SL,
Exetel has three separate home phone call packs.
National: Unlimited local, national and 13/1300 calls at $10/month.
Mobile: Unlimited local, national, 13/1300 and Australian mobile calls for $20 per month.
Global: Unlimited local, national, 13/1300, Australian mobile calls and calls to selected international landlines.
If you’re ordering NBN, your modem will arrive pre-configured.
Cheers,
Brodie