Exetel NBN review

Our verdict: Exetel delivers reliable internet speeds with some perks to sweeten the deal.

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Finder Awards badge

Congratulations, Exetel!

Exetel received the following awards in the 2024 Product Awards:

  • 'Budget NBN Provider' - Winner
  • 'NBN Provider - Fast Speeds' - Highly Commended
  • 'NBN Provider - Superfast Speeds' - Highly Commended
Full list of 2024 winners

Pros

  • Regular top-performing provider for reliability according to the Australian Competition and Consumer Commission (ACCC)
  • Selected plans allow you to temporarily boost your NBN speed for 5 days a month
  • Bundling discount available with Exetel mobile plans

Cons

  • No live chat support
  • 30-day notice needed to cancel your NBN plan

Compare Exetel NBN plans

Name Product AUFBB-INT Data allowance Typical download speed Price Hid Compare Box!
Exetel NBN Everyday
NBN
Month-to-month
Black Friday Deal: $50.99/mth for the first 6 months, then $63.99/mth. Eligibility criteria, T&Cs apply. Ends 8.12.24
Finder Award
  • Month-to-month
  • BYO modem or purchase for $151
Unlimited Data
Data
Unlimited Data
25Mbps
nbnâ„¢25
Speed
25Mbps
nbnâ„¢25
$50.99
per month
$0 setup fees, $50.99 min. total cost
Price
$50.99 per month
$0 setup fees, $50.99 min. total cost
Exetel NBN Extra Value
NBN
Month-to-month
Black Friday Deal: $60.99/mth for the first 6 months, then $79.99/mth. Eligibility criteria, T&Cs apply. Ends 8.12.24
Finder Award
  • Month-to-month
  • BYO modem or purchase for $151
Unlimited Data
Data
Unlimited Data
50Mbps
nbnâ„¢50
Speed
50Mbps
nbnâ„¢50
$60.99
per month
$0 setup fees, $60.99 min. total cost
Price
$60.99 per month
$0 setup fees, $60.99 min. total cost
Exetel NBN Family
NBN
Month-to-month
Black Friday Deal: $65.99/mth for the first 6 months, then $84.99/mth. Eligibility criteria, T&Cs apply. Ends 8.12.24
Finder Award
  • Month-to-month
  • BYO modem or purchase for $151
Unlimited Data
Data
Unlimited Data
100Mbps
nbnâ„¢100
Speed
100Mbps
nbnâ„¢100
$65.99
per month
$0 setup fees, $65.99 min. total cost
Price
$65.99 per month
$0 setup fees, $65.99 min. total cost
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Exetel NBN review: Our verdict

Most of Exetel's NBN plans are affordable. It offers some of the most reliable speeds as per its high-ranking results in the ACCC broadband performance reports. These reports are carried out quarterly and measure the reliability of advertised typical evening speeds for Australia's major NBN providers.

Exetel NBN is right for you if:

  • You want plans that deliver on the maximum typical evening speeds as promised. Based on Exetel's results in the ACCC broadband performance reports since August 2021, the provider has managed to deliver its advertised speeds at all times during busy hours. It also allows you to temporarily boost your speed 5 times a month on selected NBN plans for that extra push.
  • You're shopping for multiple connections such as a mobile SIM plan and would like to bundle and save a few bucks.

While Exetel has a lot going for it, consider:

  • If you decide to move on from Exetel, you need to give them 30 days notice to cancel. Some other providers allow you to cancel immediately and without the need of a notice period.
Clare Lee's headshot

"I recently swapped from my previous NBN provider to Exetel. Not only did I save $10 on my monthly bill for my NBN but I also have much faster internet now. The process to switch to Exetel was really efficient and the communication of the next steps was super clear. They even offered to install the new fibre NBN for free. So far I've had a great experience with Exetel."

Clare Lee
Finder crew member

Read a more detailed review on


money icon

Value for money

All of Exetel's NBN plan prices are slightly cheaper than the average cost of NBN plans on Finder. Its highly reliable speeds and promotional discounts for the first 6 months make Exetel a strong contender.Either bring your own modem or purchase the one that Exetel offers. Exetel's modem is slightly more expensive than the Finder average, but gives you the advantage of getting remote diagnosis and support for any network issues.

Things to watch out for:

  • Exetel requires you to give a 30-day notice for service cancellations. This isn't common for most NBN providers, so make sure you give it a month's heads up if you're planning to switch providers.

speedometer icon

Performance

Exetel was ranked first for download speeds during busy hours of the day (7pm–11pm) in the ACCC broadband performance report for September 2024. It hit 102.50% of maximum plan speeds.

  • Why this matters: The ACCC report allows customers to see which NBN providers are delivering the speeds they've advertised, as a measure of reliability.

Exetel has routinely surpassed 100% on these reports, meaning it always delivers the advertised speeds on its plans during busy hours of the day.

CS Icon

Customer service

You can get in touch with Exetel in the following ways.

  • Call the team between 8:30am and 10pm AEST Monday to Sunday.
  • Send them an email for a reply within 48 hours.
  • Use the ExeFix app to fix any network issues (when using an Exetel modem).
  • Keep in mind: Exetel doesn't offer any live chat support, so you'll need to be content with ringing or waiting for an email response.

bonus icon

Bonus features

Exetel not only boasts fast, reliable speeds, but its plans also come with some extra features:

💰 Referral program

Get 10% off your internet bill (up to $10) for every friend you successfully refer to Exetel. These discounts can be stacked to equal a maximum of 100% off.

💵 Bundling discount

Get up to $15 a month off your monthly Exetel internet bill when you get an additional Exetel services such as a home phone or mobile plan.

âš¡ My Speed Boost

Selected Exetel NBN plans come with 5 days of My Speed Boost a month, allowing you to temporarily boost your NBN speed.

Unused days roll over for a maximum of 30 "saved" days. Additional Speed Boost days can be purchased for $2 a day.

📱 ExeFix app for network issues

Diagnose and fix network issues with the ExeFix app to solve speed issues, problems with video buffering and more.

Which rivals are giving Exetel NBN a run for its money?

For better customer support:
tangerine mobile

Tangerine has better customer support options with live chat and WhatsApp along with a call centre. It also has some of the cheapest plans on Finder.

For a cheaper option:
Spintel logo

SpinTel is a budget-friendly broadband provider with plans that are cheaper than Exetel's. Like with Exetel, you can enjoy discounts on your plan for the first 6 months.

For a more well-known brand:
telstra logo
If you're more comfortable with a familiar brand, Telstra is Australia's largest telco. It offers fast speeds on plans too, but at a higher price than Exetel.

Ready to sign up to Exetel NBN?

Signing up to Exetel NBN is easy once you've worked out which plan is right for you. Input your address on Exetel's website to make sure you're able to sign up to the plan you've chosen.

phone

What if I'm moving house?
You can select a date during the sign-up process for when you'd like your new Exetel plan to be activated. It could take up to 5 business days to get connected.

Make sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.

If you're still feeling unsure about the process, check out our guide on how to switch broadband providers.


Compare other products from Exetel

Joselle Delos Reyes's headshot
To make sure you get accurate and helpful information, this guide has been edited by Joselle Delos Reyes as part of our fact-checking process.
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Written by

Writer

Saakshi Gupta is a writer for Finder. She has written for startups and other organisations. Her work has been published on Time Out Melbourne. Saakshi has a Master’s Degree in Media Communication from the University of Melbourne. See full bio

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Co-written by

Utilities writer

Mark Neilsen is a writer at Finder, specialising in streaming, broadband and mobile. He looks for deals on all those services and keeps you abreast of any changes to see what's worth it for you. He has over 20 years' experience in print and digital media and while at Finder, Mark’s expertise has been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming, mobile and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to. See full bio

Mark's expertise
Mark has written 53 Finder guides across topics including:
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  • Mobile

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2 Responses

    Default Gravatar
    SLAugust 10, 2016

    Pay-as-you-go VoIP service included
    Can you let me know the call charges for
    Local
    National
    International
    Mobile
    Do you pre configure a modem for customers?

      Default Gravatar
      BrodieAugust 15, 2016

      Hi SL,

      Exetel has three separate home phone call packs.
      National: Unlimited local, national and 13/1300 calls at $10/month.
      Mobile: Unlimited local, national, 13/1300 and Australian mobile calls for $20 per month.
      Global: Unlimited local, national, 13/1300, Australian mobile calls and calls to selected international landlines.

      If you’re ordering NBN, your modem will arrive pre-configured.

      Cheers,
      Brodie

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