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Exetel

Exetel NBN review

When you sign up with Exetel NBN and stay connected for 6 months, you’ll get a free modem and zero activation fee.

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Sam Baran
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Exetel is a family business that was founded around 15 years ago that aims to provide good value broadband plans to customers.

Top features:
  • Home phone and call pack options
  • Wide range of NBN plans

Compare Exetel's NBN plans

All of Exetel's NBN plans come with free setup, and the option to BYO modem if you already have one.

Exetel NBN review

Exetel doesn't do anything fancy with its Internet plans, but manages to offer an okay spread all the same. Its plans are right on the Finder average for their tiers. Exetel promises excellent typical evening speeds for the majority of its plans, save its unconventional NBN500 plan.

Why should you consider Exetel Internet?

The good stuff

  • Excellent call pack value.
  • High typical evening speeds.

The not-so-good stuff

  • Somewhat expensive plans compared to some competitors.

The bottom line: Exetel offers a set of NBN plans that cover the full range of speed tiers for mostly reasonable prices.

If you're looking for a plan to suit, Exetel may have what you need, but it's definitely worth comparing it to other providers to see if you might just be able to find something better. You can do that here on our NBN comparison engine.

Exetel's Internet plans share the following features:

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Price

$49.95 and up monthly

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Technology type available

NBN

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NBN speeds available

Basic I, Basic II, Standard, Fast, Superfast, NBN500

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Optional extras

Call packs

Customer support icon
Support

Phone until 11pm every day AEDT

What else can you get with Exetel?

  • Call packs. You get a free Voice over IP (VoIP) line with your NBN connection that includes pay-as-you-go calls. For an additional $10 monthly, you'll also get unlimited national and local landline and mobile calls, plus free calls to 12 different countries.
  • Modems. Exetel's NBN plans come with a free modem, though it will charge you $79 for it if you cancel in the first 6 months. Other connection types will include a recommended modem, which vary in price, though entering a contract on these may lower the cost.

Exetel FAQs

Do I need a new modem to sign up to Exetel?

If you've never connected to the NBN before, you'll likely require a new modem. Exetel provides one for free with its fixed-line connections, but will charge you $79 if you don't stay with it for at least 6 months.

Can I cancel my Exetel NBN plan?

When you're on a month-to-month plan, you can cancel at any time with no penalty (unless it's before six months have passed on a fixed-line plan). For longer term contracts, you'll be required to not only give Exetel 30 days' notice, but also pay a cancellation fee that amounts to about $25 for each month remaining on the contract.Even if you're on a contract, Exetel allows you to swap between its plans at no extra cost.

Do Exetel's NBN plans include calls?

Exetel's fixed-line connections come with a pay-as-you-go phone line by default, but you can also purchase a call pack for $10/month. This offers unlimited calls to Australian mobiles and landlines, plus international calls to 12 countries.

What happens if I exceed my data allowance?

You can't exceed your data allowance on fixed-line plans, since they all offer unlimited data.If you exceed your limit on a mobile broadband plan, Exetel will charge you $10 for 1GB blocks of extra data.

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2 Responses

  1. Default Gravatar
    SLAugust 10, 2016

    Pay-as-you-go VoIP service included
    Can you let me know the call charges for
    Local
    National
    International
    Mobile
    Do you pre configure a modem for customers?

    Reply
    • Default Gravatar
      BrodieAugust 15, 2016

      Hi SL,

      Exetel has three separate home phone call packs.
      National: Unlimited local, national and 13/1300 calls at $10/month.
      Mobile: Unlimited local, national, 13/1300 and Australian mobile calls for $20 per month.
      Global: Unlimited local, national, 13/1300, Australian mobile calls and calls to selected international landlines.

      If you’re ordering NBN, your modem will arrive pre-configured.

      Cheers,
      Brodie

      Reply
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