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Exetel Review

Exetel has a selection of mobile broadband, NBN, and home wireless options for users.

Sam Baran
Sam Baran

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Exetel

Exetel is a family business that was founded around 15 years ago that aims to provide good value broadband plans to customers.

Top features:
  • Home phone and call pack options
  • Wide range of home wireless, NBN, and mobile broadband Internet plans
Exetel Internet is not currently available via Finder. You can visit their website at www.exetel.com.au for more information or compare alternative options available below.

Compare more Internet plans below

Compare Exetel's NBN plans below

Exetel has 3 NBN plans on offer from $69 monthly. The included modem is free if you don't cancel before 6 months have passed or $79 otherwise.

Exetel review: What we think

Exetel's Internet plans share the following features:

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Price

$69 and up monthly

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Technology type available

NBN, fibre, mobile broadband, home wireless

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NBN speeds available

Standard, Standard Plus, Premium

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Optional extras

Call packs

Customer support icon
Support

Phone until 11pm every day AEDT

Exetel doesn't do anything fancy with its Internet plans, but manages to offer an okay spread all the same. Its plans are right on the Finder average for their tiers, but their typical speeds are poor across the board. In particular, the Exetel Premium plan promises just 77.00Mbps compared to the ACCC average of 84.5Mbps, and their other plans are only a little bit better.

While Exetel has one of the higher value home wireless plans on the market (250GB for $69 monthly compared to 200GB for $65 from Optus), but it's restricted to Basic speeds, limiting its value somewhat when you compare to other providers promising regular 4G speeds. The mobile broadband offerings are more impressive, providing decent value in terms of data for the price (starting at $6.70 per 1GB and dropping to about 90c per 1GB at higher tiers).

If you're looking for a plan to suit, Exetel may have what you need, but it's definitely worth comparing it to other providers to see if you might just be able to find something better. You can do that here on our NBN comparison engine.

What else can you get with Exetel?

  • Call packs. You get a free Voice over IP (VoIP) line with your NBN connection that includes pay-as-you-go calls. For an additional $10 monthly, you'll also get unlimited national and local landline and mobile calls, plus free calls to 12 different countries.
  • Modems. Exetel's NBN plans come with a free modem, though it will charge you $79 for it if you cancel in the first 6 months. Other connection types will include a recommended modem, which vary in price, though entering a contract on these may lower the cost.
  • Free plan changes. While you may get hit by a hefty cancellation fee for terminating a contract early, you can freely switch between Exetel plans even while you're on a contract.

Why should you consider Exetel Internet?

The good stuff

  • Excellent call pack value.
  • Good spread of mobile broadband choices.

The not-so-good stuff

  • Quite expensive plans compared to some competitors.
  • Typical speeds for NBN are on the slow side.
  • Home wireless only has basic speed.

The bottom line: Exetel offers a set of NBN plans that are a little hampered by their high price and less-than-stellar speeds.

Start comparing Exetel's mobile broadband plans here to get connected on the go

Get between 1.5GB and 90GB monthly with Exetel's mobile broadband plans. You can purchase a USB modem for an additional $69 when buying your plan.

Check out Exetel's home wireless broadband plans below

Exetel has a Basic home wireless plan of 250GB for $69 monthly. Sign a 12-month contract and get the $189 modem for half price.

Compare Exetel's non-NBN fibre plans here

For those with access to a housing estate or new development fibre connection, Exetel has a handful of connections with decent speeds.

Exetel FAQs

Do I need a new modem to sign up to Exetel?

If you've never connected to the NBN before, you'll likely require a new modem. Exetel provides one for free with its fixed-line connections, but will charge you $79 if you don't stay with it for at least 6 months.

Can I cancel my Exetel NBN plan?

When you're on a month-to-month plan, you can cancel at any time with no penalty (unless it's before six months have passed on a fixed-line plan). For longer term contracts, you'll be required to not only give Exetel 30 days' notice, but also pay a cancellation fee that amounts to about $25 for each month remaining on the contract.

Even if you're on a contract, Exetel allows you to swap between its plans at no extra cost.

Do Exetel's Internet plans include calls?

Exetel's fixed-line and fibre connections come with a pay-as-you-go phone line by default, but you can also purchase a call pack for $10/month. This offers unlimited calls to Australian mobiles and landlines, plus international calls to 12 countries.

What happens if I exceed my data allowance?

You can't exceed your data allowance on fixed-line plans, since they all offer unlimited data.

If you exceed your limit on a mobile broadband plan, Exetel will charge you $10 for 1GB blocks of extra data.

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2 Responses

  1. Default Gravatar
    SLAugust 10, 2016

    Pay-as-you-go VoIP service included
    Can you let me know the call charges for
    Local
    National
    International
    Mobile
    Do you pre configure a modem for customers?

    Reply
    • Default Gravatar
      BrodieAugust 15, 2016

      Hi SL,

      Exetel has three separate home phone call packs.
      National: Unlimited local, national and 13/1300 calls at $10/month.
      Mobile: Unlimited local, national, 13/1300 and Australian mobile calls for $20 per month.
      Global: Unlimited local, national, 13/1300, Australian mobile calls and calls to selected international landlines.

      If you’re ordering NBN, your modem will arrive pre-configured.

      Cheers,
      Brodie

      Reply
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