iiNet
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iiNet internet review

Our verdict: iiNet has decent prices and offers flexible options to upgrade your service.

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iiNet internet review

While iiNet's range of internet plans offer okay prices, there aren't as many perks as you'd get with larger telcos. Its NBN and home wireless internet plans all offer unlimited data with no lock-in contracts.
 

Its plans are flexible with a range of add-ons if you wish to include entertainment packages like Fetch or home phone calls.

Pros

  • Free modem if you stay with iiNet for a certain period of time
  • 24/7 technical support
  • Option of a 4G back-up modem on NBN plans

Cons

  • Speed is not as reliable as other major providers based on ACCC broadband performance reports
  • 5G coverage is limited to select parts of major cities and may not be suitable for everyone

Compare iiNet internet plans

1 - 3 of 6
Name Product Data Allowance Typical download speed Price Hid Compare Box!
iiNet NBN12 Liimitless Data
NBN
Month-to-month
  • Month-to-month
  • BYO modem or $0 modem if you stay connected for 24 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
12Mbps
nbn™12
Speed
12Mbps
nbn™12
$64.99
per month
Min total cost is $64.99 for first month
Price
$64.99 per month
Min total cost (incl delivery + fees) is $64.99 for first month
iiNet NBN25 Liimitless
NBN
Month-to-month
  • Month-to-month
  • BYO modem or $0 modem if you stay connected for 24 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
25Mbps
nbn™25
Speed
25Mbps
nbn™25
$74.99
per month
Min total cost is $74.99 for first month
Price
$74.99 per month
Min total cost (incl delivery + fees) is $74.99 for first month
iiNet NBN50 Liimitless
NBN
Month-to-month
  • Month-to-month
  • BYO modem or $0 modem if you stay connected for 24 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
50Mbps
nbn™50
Speed
50Mbps
nbn™50
$79.99
per month
Min total cost is $79.99 for first month
Price
$79.99 per month
Min total cost (incl delivery + fees) is $79.99 for first month
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1 - 3 of 3
Name Product Data Allowance Typical download speed Price Hid Compare Box!
iiNet 5G Home Broadband Plus
Home wireless
Vodafone network
Month-to-month
OFFER: $0/mth for the first month, then $59.99/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • $0 modem if you stay connected for 36 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
50Mbps
Speed
50Mbps
$59.99
per month
Min total cost is $0 for first month
Price
$59.99 per month
Min total cost (incl delivery + fees) is $0 for first month
iiNet Home Wireless Broadband
Home wireless
Vodafone network
Month-to-month
OFFER: $0/mth for the first month, then $59.99/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • $0 modem if you stay connected for 24 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
16Mbps
Speed
16Mbps
$59.99
per month
Min total cost is $0 for first month
Price
$59.99 per month
Min total cost (incl delivery + fees) is $0 for first month
iiNet 5G Home Broadband Premium
Home wireless
Vodafone network
Month-to-month
OFFER: $0/mth for the first month, then $69.99/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • $0 modem if you stay connected for 36 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
96Mbps
Speed
96Mbps
$69.99
per month
Min total cost is $0 for first month
Price
$69.99 per month
Min total cost (incl delivery + fees) is $0 for first month
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About iiNet

iiNet is an Australian internet provider with services available nationwide. It also offers mobile services.

  • iiNet was founded in 1993 and acquired by TPG in 2015
  • In July 2020, iiNet became part of the TPG Telecom group when Vodafone merged with TPG. The merger created Australia's second largest internet service provider.

Read a more detailed review on


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Value for money

iiNet's NBN plans are slightly more expensive than the average prices on Finder. It does sometimes have 6-month introductory offers if you're a new customer, delivering a chance to save you more.
 

There is no set-up fee on any of iiNet's NBN plans.

You can BYO modem or choose to add a 4G back-up modem for use in case the NBN is down (only a handful of telcos offer this). It costs $192 for its modem, which is above the average in Finder's database of about $144. But if you stay with iiNet for 24 months, the modem costs $0.

Watch out for:

  • While iiNet allows you to BYO broadband modem, you'll need to confirm it's compatible and check with your current provider that it's unlocked.
  • If you buy iiNet's NBN modem and leave before 24 months, you will need to return the modem in good working order within 21 days of cancelling. If it's not returned, you'll need to pay $8 multiplied by the number of months remaining in your first 24 months.
iiNet offers 4G and 5G home internet options. Its 4G option has unlimited data (like most home wireless plans) and is on the more expensive end of the scale compared to other providers. Its 4G home wireless has download speeds comparable to NBN 25.
 

On the other hand, the prices of its 5G home broadband plans are mostly cheaper than other providers on Finder.

Its 5G home broadband Plus Plan offers speeds comparable to NBN 50, while its Premium plan offers speeds comparable to NBN 100.

You will only be able to use an iiNet 5G home broadband plan in areas with Vodafone 5G coverage.

  • Good to know: iiNet frequently has offers where you can try its home wireless plans free for 1 month. If you're unsatisfied, just return the modem within 21 days of cancelling your service or you'll be charged a fee.

Watch out for:

  • To sign up for one of iiNet's home wireless internet plans, you will need to purchase its modem. iiNet won't charge you for this modem, but if you cancel and don't return it within 21 days, you will need to pay the non-return fee. This is $8 a month for the 4G modem if you leave before your first 24 months. The fee is $17 a month for the 5G modem if you leave within 36 months. You must pay the fee for the remaining months in one go.

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Performance

According to the ACCC Measuring Broadband Australia Report in September 2023, iiNet delivered maximum speeds to customers 97.2% of the time during the peak hours of the day (7pm to 11pm). This means iiNet isn't delivering those speeds all the time. This put it 10th out of the 11 telcos in the report.

 
  • Why this matters: The ACCC report measures speeds to help consumers see which NBN providers are providing reliable speeds in line with what they advertise. The maximum speed is the fastest speed achievable for an NBN plan. NBN 50, for example, will max out at 50Mbps.

Since the December 2022 report, iiNet has sat in the bottom 3 of the rankings in the reports each quarter. However, its overall performance percentage has improved. Its figure of delivering maximum speeds 97.2% during the busy hours of the day for September 2023 was the highest ever recorded for iiNet since the report's inception in April 2021.

iiNet's home wireless plans run on the Vodafone mobile network. In Opensignal's October 2023 report, which measures the experience of users on wireless networks, Vodafone users had an average download speed of 50.5Mbps. For specifically 5G download speeds, it was 102.5Mbps.

However, iiNet caps the maximum download speeds on its home wireless plans, so you're unlikely to reach those speeds in some instances.

  • Keep in mind: Speeds can vary on mobile networks more than fixed-line networks due to several factors such as congestion, the location of the modem in your house and how close you are to a mobile network tower.

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Customer service

iiNet's customer service team is easy to contact. You can get in touch with it by:

  • Calling the broadband technical support line 24/7. Billing enquiries can be handled between 8am to 10pm AEST every day.
  • Emailing to the relevant channel (sales, billing or technical support).
  • Sending a message to the iiNet Facebook or X (formerly Twitter) accounts.
  • Using the iiNet support app.

The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, iiNet:

  • Had 2.8% of all complaints, which was the fifth highest of all providers.
  • Saw a 14.7% decrease in complaints compared to the previous year's report.

bonus icon

Bonus features

iiNet has a range of other features available to add on to your home internet plan.

Fetch TV and internet bundles

Customers on NBN 50 or faster, or the 5G home broadband plans, can opt-in for 24 months of Fetch Entertainment for free (then $5 a month thereafter).

This includes 30 pre-selected movies each month and you can get access to apps so you can have all your streaming in one place. You'll need your own subscriptions though for these streaming services such as Netflix and Prime Video.

The set-top box Fetch Mini has an $89.99 set up fee though and you can add a range of channel packs from $6 a month which include things like sports, children's programming and lifestyle programs.

If you're not on an eligible iiNet internet plan you can still sign up to Fetch for $5 a month.

Mobile and internet bundle

Get a 120GB mobile SIM (40GB included + bonus 80GB) when you bundle your phone plan with any iiNet internet plan for $15 a month for the first 6 months then $29.99 a month after that.

You only get the bonus data on the 40GB SIM only plan, not with other data amounts.

4G back-up modem

While iiNet lets you bring your own modem, you can choose its $192 high-speed NBN modem with a 4G connection backup. If you stay with iiNet for 24 months, you won't have to pay anything, but if you leave before then you'll need to pay the remaining cost of the modem.

If you have a problem with your NBN connection and it drops out, your back-up modem will kick in and switch to a 4G connection with maximum speeds of 12Mbps. You can then stay connected to the internet while any problems with the NBN are resolved.

Call packs

You can add call packs for free on iiNet's NBN plans for pay-as-you-go calls. This is great if you have a home phone you use irregularly.

For an extra $5 a month you can get unlimited calls to Australian landlines and mobiles.

If you want to make international calls, you can pay $10 a month for unlimited calls to 20 international destinations chosen by iiNet.

How does iiNet compare?

The NBN 50 plan is the most popular internet plan in Australia. Finder has gathered together some of the major providers so you can see how iiNet compares to them for this speed tier.

ProviderTypical evening speedPriceLearn more
iiNet50Mbps$79.99/month
View plans
TPG50Mbps$74.99/month
View plans
Telstra50Mbps$100/month
Read review
Optus50Mbps$85/month
View plans
Aussie Broadband48Mbps$85/month
Read review
Belong50Mbps$80/month
View plans
Tangerine50Mbps$79.90/month
View plans

How to switch to iiNet

Found an iiNet plan you like? Then head to the iiNet website where you can enter your address to make sure the plan you're after is available at your address before finalising your purchase.

phone

What if I'm moving house?
iiNet has a special Movers Team who can help you get set up in your new place. As soon as you know the date you'll be moving, inform iiNet through the Toolbox or give the team a call. It recommends getting in touch 2-3 weeks before you move.

Normal relocation timeframes apply. iiNet estimates up to 2 business days after your NBN connection appointment for you to be up and running. If you're getting a home wireless connection, iiNet advises to allow up to 5 working days for modem delivery if you're getting one.

Additionally, if you're moving into a newly developed NBN estate, you may be charged a new development fee of $300.
Existing customers are able to keep their home phone number and will have their contract break fees waived (if you're staying with iiNet).

If you want to know more, see our guide on how to switch broadband providers.


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4 Responses

    Default Gravatar
    VickiJanuary 19, 2018

    Hi can I go straight to nbn with taking my phone landline or do they go hand in hand
    Also does adsl get connected beforehand

      Default Gravatar
      ArnoldJanuary 20, 2018

      Hi Vicki,

      Thanks for your inquiry

      When switching to NBN, your existing landline phone can be ported over to the new network. As the installation procedure may vary between providers and may depend on the present connection you have, it would be best to confirm directly from the installer. You may also want to check our guide on How to Switch to NBN? for additional information.

      Hope this information helps

      Cheers,
      Arnold

    Default Gravatar
    RodSeptember 28, 2017

    I have 2 landlines at home and 1 dial up internet connection (iinet). My phone service is with a different company to my internet. I have been advised if I go with my phone carrier I will lose my current e-mail address. Is this correct ?
    Tks.Rod

      AvatarFinder
      JoanneSeptember 28, 2017Finder

      Hi Rod,

      Thanks for reaching out to Finder.

      If you’ve been with your ISP for a long time, you might have an email service tied to your provider. If you do, you should transfer your current emails and contacts to a third-party email service such as Gmail or Outlook before you switch so you do not lose your emails and contact information. Check out our guide when switching broadband providers for more details.

      Cheers,
      Joanne

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