TPG Broadband

TPG Internet plans

Our verdict: TPG is a 2-time winner of the Best NBN Plan Finder Award, with fast speeds and decent prices. But if you’re looking for bonus features, you’ll need to look elsewhere.

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Finder award, Best NBN plan: TPG

2021 Finder Awards

Winner: Best NBN Plan

TPG offers unlimited data at fast speeds on its NBN 50 plan. With no lock-in contract or set-up fees, the broadband powerhouse gives customers flexibility for an affordable price.

Pros

  • Bundling discount for mobile and broadband
  • Option to BYO modem
  • Home phone line included with every Internet plan

Cons

  • Outdated help guides on its website
  • No special features on plans

Compare TPG Internet plans

TPG NBN review: Our verdict

TPG has won the Best NBN Plan Finder Award 2 years in a row for its NBN 50 plan as it offers a great balance between price and speed.

It's kept its overall plan prices lower than some of the other big providers, with no limited time pricing to worry about.

While TPG comes with big brand energy and straightforward NBN plans, it doesn't come with any exciting features that other providers may offer.

TPG should suit you well if you:

  • Are looking for a fast plan that won't cost you a fortune.
  • Prefer a one-stop shop for all your mobile, Internet and home phone needs. You can save up to $10 a month on your broadband bill if you pair it with a TPG mobile plan.

However, you may have issues with:

  • The lack of extra features on plans. Other providers may offer entertainment bundles, an upgraded 4G back-up modem or access to rewards programs.
  • A few dated support options including its video guide and MyAccount page which is text heavy and unintuitive. Online user reviews also suggest its upgraded app is still a bit problematic.

Read a more detailed review on


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Value for money

TPG offers plans across all 6 NBN speed tiers, with both data-capped and unlimited data options.
  • Good to know: TPG's NBN plans are about $5-$10 cheaper than the average price found on Finder.

Its NBN 12, NBN 25 and NBN 50 plans come with fast speeds but if you're looking for anything on a faster speed tier, you could find better elsewhere.

By default, TPG's plan comes with the option to BYO modem with no lock-in contract.

Should you need a new modem, you can buy one from TPG for $99.95 (which is relatively cheap compared to other providers). If you sign up for a 6-month contract, TPG will waive your modem/set-up fee.

TPG offers 2 kinds of home wireless broadband plans: 4G and 5G, both on the Vodafone mobile network.

Its 4G plan is capped to 20Mbps for $54.99 per month, which is cheaper than all of TPG's NBN plans. It's decent value, but only if you don't mind the limited speeds.

If you're after 5G Internet, you can get its unlimited data plan for $79.99, the same price as TPG's NBN 100 plan. Just enter your address into TPG's website to make sure that 5G is available in your area.

TPG's Fibre to the Building plans are only available to customers in eligible buildings that are connected to its private fibre network.

If you're lucky enough to be within its coverage, it's great value. You get the same speeds as a TPG NBN 100 plan for $20 less per month.

However, with such limited eligibility, most customers won't be able to take advantage of it.

  • Keep in mind: These plans shouldn't be confused with the NBN, where "Fibre to the Building" denotes a particular kind of connection.

Things to watch out for:

  • TPG may offer you a month free of its "NBN alternative" plan at checkout. This is a home wireless broadband plan limited to NBN 12 speeds, and won't be a suitable alternative for most customers.
  • If you want to cancel your TPG broadband plan, you need to provide written notice 30 days in advance.

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Performance

As of December 2021, TPG placed 6th (out of 11 providers) when it came to download speeds during busy periods of the day. According to the ACCC Broadband Performance Report, it delivered maximum plan speeds 96.8% of the time.

  • Why this matters: The ACCC report is a quarterly measure of a provider's performance based on speeds.

In the past, TPG has tied for the top spot, but has fallen to 6th place, with other providers proving to be more reliable over the latest lockdown period across the country.

  • Good to know: A plan's maximum speed is the fastest a particular speed tier can go. For example, 100Mbps is the max speed for NBN 100 plans.

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Customer service

live chat
Live chat available
mobile app icon
Mobile app available
Forum icon
Community forum

TPG has a few ways to get in touch. You can get help by:

  • Calling up between 9am-10pm AEST weekdays, or 9am-6pm weekends
  • Logging on to the TPG community forum and asking other users and TPG support staff
  • Live chat online
  • Sending a message to the TPG Facebook or Twitter
  • Keep in mind: Its online chat may become unavailable if it's after hours or all of TPG's agents are busy.

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Bonus features

TPG does have 1 additional feature that may be of interest to you:

💰 Bundling discounts

Bundling your TPG Internet and mobile plans could get you up to $10 off each month.

Which rivals are giving TPG a run for its money?

Although TPG is a decent choice for a provider, there are others giving it some steady competition.

For Aussie support:

Aussie broadband logo

Aussie Broadband is a little more expensive than TPG, but it has a reliable mobile app to manage your connection and a responsive Australian support team.

For cheaper plans:

tangerine logo

Tangerine is one of the cheapest providers available on Finder thanks to its big 6-month discounts. It offers similar speeds to TPG too.

For better bundles:

Vodafone logo

If you want your home phone, mobile and NBN all in the same place, you could opt for Vodafone's bundling discounts instead. There's up to 20% off up for grabs.

Ready to sign up to TPG?

If you know what plan you're after, all you have to do is press the green "Go to site" button in our comparison table above.

Then, enter your address, and you can sign up for the plan you want.

Compare TPG plans

phone

What if I'm moving house?
TPG actually has a specialist house moving team you can call up to arrange your move. TPG advises that it may take between 1-10 business days to hook up your new service.

Be aware that you may need to give your current provider advance notice so you aren't stuck paying for 2 Internet services.

If you'd like more information, see our guide on switching broadband providers.


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More guides on Finder

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    Can't decide between TPG and iiNet? We've compared the two over a range of categories to find out which provider is better.

  • TPG speed test

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  • Compare TPG Naked DSL Plans

    TPG's Naked DSL plans are ideal if you want ADSL2+ broadband but don't want a fixed phone service to go with it.

  • TPG NBN plans

    TPG offers a wide range of NBN plans that deliver high-speed Internet and landline services to your home. Find out which plan is best for you.

  • Compare TPG ADSL2+ plans

    As Australia's second-largest Internet service provider, TPG offers a variety of ADSL2+ plans. Here's everything you need to know to choose the right one for you.

  • TPG FTTB review

    Has TPG installed super-fast fibre to the building in your apartment block? Check out our helpful guide today.

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Ask an Expert

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42 Responses

    Default Gravatar
    hasanDecember 26, 2018

    is there any tpg nbn plans which is unlimited and unlimited calls to home and mobile and to the country turkey and new zealand

      Avatarfinder Customer Care
      JohnDecember 27, 2018Staff

      Hi Hasan,

      Thank you for reaching out to finder.

      Yes, there are plans that offer unlimited data but for you to get unlimited local, national and mobile calls there is an additional $10 monthly fee on top of the bundle price. As for international calls, there are also plans where this is available. Click on “View details” to learn more about what plans offer this. Though the countries supported does not include Turkey and New Zealand. These are the supported countries: Canada, China, France, Germany, Greece, Hong Kong, Malaysia, Singapore, Taiwan, United Kingdom, United States. Hope this helps!

      Cheers,
      Reggie

    Default Gravatar
    cindyMay 22, 2018

    I have been with tpg for over 10 years. I am moving and will no longer have a phone line for 8 months. How can I get internet without a phone line.

      Default Gravatar
      AshMay 23, 2018

      Hi Cindy,

      Thank you for visiting Finder.

      If you do not require a fixed-line but still wants to have an internet connection, you may opt for a mobile broadband plan. You can use our comparison table and search filters to help narrow down your options. Once you have chosen a particular plan, you may then click on the “Go to site” button and you will be redirected to the provider’s website where you can proceed with your application or get in touch with their representatives for further assistance.

      I hope this helps.

      Let us know if there is anything else that we may assist you with.

      Cheers,
      Ash

    Default Gravatar
    GraemeDecember 14, 2017

    I would like the NBN that I heard about as a child, ie fibre to the house and 100 mbs speeds.

    I am prepared to pay extra to get the fibre to my house (subject to a sensible quote).

    Can this be done?
    Will it give 100 mbs?
    Who do I ask to have it done?

    Cheers

      Avatarfinder Customer Care
      MayDecember 19, 2017Staff

      Hi Graeme,

      Thank you for your inquiry.

      You may refer to our table to compare providers that offer FTTN NBN or Fibre plans with 100mbps speed. You may compare your options based on the price, data, speed, and contract length (please see the image below for the guide). There’s also a ‘Go to site’ button that you can click on that page so you’d be redirected to the provider’s main site. If you have questions about installation, you can directly contact the provider anytime.

      Hope this helps.

      Cheers,
      May

    Default Gravatar
    LloydMay 4, 2017

    How much web hosting space is included with NBN 50GB $49.99 TPG Bundle?

      Avatarfinder Customer Care
      JasonMay 4, 2017Staff

      Hi Lloyd,

      Thank you for your enquiry.

      Residential broadband plans of TPG will have 10MB of Web space to use for basic HTML websites. Please note that a domain name hosting and redirecting fee may apply if you wish to use this free Web space as your website.

      Kind regards,
      Jason

    Default Gravatar
    EugeneNovember 22, 2016

    We have been with our current ISP Westnet for over 10 years so would ideally like to retain the same email address (it is on so many things). Can we still keep this email address given Westnet now fall under TPG?

      Default Gravatar
      BrodieNovember 23, 2016

      Hi Eugene,

      Unfortunately, you will have to remain a Westnet customer in some form to retain your email address. You can sign up to a cheap service through Westnet and essentially pay to keep your email address, but I would recommend contacting Westnet support for advice on the best option 1300 786 068.

      Thanks,
      Brodie

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