TPG
Finder makes money from featured partners, but editorial opinions are our own.

TPG internet review

Our verdict: While TPG’s a major brand, its speeds and prices are actually pretty reasonable. But if you’re looking for bonus features, you’ll need to look elsewhere.

No reviews yet. Write a review

TPG internet review

TPG keeps its overall plan prices lower than some of the other big providers.

While TPG comes with big brand energy and straightforward NBN plans, it doesn't come with any exciting features that other major providers may offer, such as entertainment bundles or a 4G back-up modem. It used to provide email addresses with its internet plans, but stopped this as of September 2023.

Pros

  • Bundling discount for mobile and NBN plans
  • Home phone line included with most NBN plans when you buy a modem from TPG
  • $0 modem offer comes with the shortest contract period on Finder

Cons

  • No special features on plans
  • Typical evening speeds aren't the best on its NBN 250 and NBN 1000 plans

Compare TPG Internet plans

1 - 3 of 10
Name Product Data Allowance Typical download speed Price Hid Compare Box!
TPG NBN12 6 Month
NBN
6 Month contract
  • 6 Month contract
  • $0 modem if you stay connected for 6 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
12Mbps
nbn™12
Speed
12Mbps
nbn™12
$64.99
per month
Min total cost is $399.94 over 6 months
Price
$64.99 per month
Min total cost (incl delivery) is $399.94 over 6 months
TPG NBN12
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $99.95
Unlimited Data
Data
Unlimited Data
12Mbps
nbn™12
Speed
12Mbps
nbn™12
$64.99
per month
Min total cost is $64.99 for first month
Price
$64.99 per month
Min total cost is $64.99 for first month
TPG NBN25
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $99.95
Unlimited Data
Data
Unlimited Data
25Mbps
nbn™25
Speed
25Mbps
nbn™25
$69.99
per month
Min total cost is $69.99 for first month
Price
$69.99 per month
Min total cost is $69.99 for first month
loading
1 - 3 of 3
Name Product Data Allowance Typical download speed Price Hid Compare Box!
TPG 4G Home Wireless
Home wireless
Vodafone network
Month-to-month
OFFER: $0/mth for the first month, then $44.99/mth for the next 6 months. Reverts to $54.99/mth after. Eligibility criteria, T&Cs apply. Ends 5.12.23
  • Month-to-month
  • $0 modem if you stay connected for 24 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
16Mbps
Speed
16Mbps
$44.99
per month
Min total cost is $0 for first month
Price
$44.99 per month
Min total cost (incl delivery + fees) is $0 for first month
TPG 5G Home Broadband Plus
Home wireless
Vodafone network
Month-to-month
OFFER: $0/mth for the first month, then $49.99/mth for the next 6 months. Reverts to $59.99/mth after. Eligibility criteria, T&Cs apply. Ends 5.12.23
  • Month-to-month
  • $0 modem if you stay connected for 36 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
50Mbps
Speed
50Mbps
$49.99
per month
Min total cost is $0 for first month
Price
$49.99 per month
Min total cost (incl delivery + fees) is $0 for first month
TPG 5G Home Broadband Premium
Home wireless
Vodafone network
Month-to-month
OFFER: $0/mth for the first month, then $54.99/mth for the next 6 months. Reverts to $64.99/mth after. Eligibility criteria, T&Cs apply. Ends 5.12.23
  • Month-to-month
  • $0 modem if you stay connected for 36 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
96Mbps
Speed
96Mbps
$54.99
per month
Min total cost is $0 for first month
Price
$54.99 per month
Min total cost (incl delivery + fees) is $0 for first month
loading
1 - 3 of 3
Name Product Data Allowance Typical download speed Price Hid Compare Box!
TPG FTTB Superfast M Bundle
Fibre
Month-to-month
OFFER: $79.99/mth for the first 6 months, then $89.99/mth. T&Cs apply
  • Month-to-month
  • Modem included for $0
Unlimited Data
Data
Unlimited Data
90Mbps
nbn™100
Speed
90Mbps
nbn™100
$79.99
per month
Min total cost (incl delivery + fees) is $109.99 for first month
Price
$79.99 per month
Min total cost (incl delivery + fees) is $109.99 for first month
TPG FTTB Superfast L Bundle
Fibre
Month-to-month
OFFER: $89.99/mth for the first 6 months, then $99.99/mth. T&Cs apply
  • Month-to-month
  • Modem included for $0
Unlimited Data
Data
Unlimited Data
90Mbps
nbn™100
Speed
90Mbps
nbn™100
$89.99
per month
Min total cost (incl delivery + fees) is $119.99 for first month
Price
$89.99 per month
Min total cost (incl delivery + fees) is $119.99 for first month
TPG FTTB Superfast XL Bundle
Fibre
Month-to-month
OFFER: $99.99/mth for the first 6 months, then $109.99/mth. T&Cs apply
  • Month-to-month
  • Modem included for $0
Unlimited Data
Data
Unlimited Data
90Mbps
nbn™100
Speed
90Mbps
nbn™100
$99.99
per month
Min total cost (incl delivery + fees) is $129.99 for first month
Price
$99.99 per month
Min total cost (incl delivery + fees) is $129.99 for first month
loading

About TPG

TPG offers a diverse range of communication services to both residential and business users. It has NBN, Fibre Optic and Ethernet broadband access, telephony services, SIM Only Mobile plans and various business networking solutions.

  • Originally formed in 1986, TPG acquired iiNet in 2015 and merged with Vodafone in 2020 to become one of the leading fixed broadband providers in Australia.
  • TPG's nation-wide network is made up of Australia's largest internet exchange and third largest metropolitan fibre optic network.
  • It is Australia's second largest NBN provider according to the June 2023 ACCC Wholesale Market Indicators report.

Read a more detailed review on


money icon

Value for money

TPG offers no lock-in contract plans across all 6 NBN speed tiers, with unlimited data.

While TPG doesn't offer introductory discounts on its full range of NBN plans, its prices are still pretty reasonable.

Its NBN 12, NBN 25 and NBN 1000 plans are slightly more expensive than the average price found on Finder, but its NBN 50, NBN 100 and NBN 250 plans are slightly cheaper than the average.

Selected TPG plans come with the option to BYO modem. It has a modem rebate scheme, where if you purchase a modem from a third-party retailer within 30 days before or after signing with TPG, it will credit your account with $100. This can be used to pay for future charges.

However, should you need a new modem, you can buy one from TPG for $99.95. This is relatively cheap compared to the average price of modems in Finder's database of about $145.

TPG will waive the cost of your modem if you stay connected to it for 6 months. This is the shortest period of time to get a free modem out of the NBN providers in Finder's database that offer this.

TPG's NBN 250 and NBN 1000 plans require you to BYO compatible high-speed modem and do not include a phone service.

Things to watch out for:

  • If you want to cancel your TPG NBN plan, you need to provide written notice 30 days in advance.
  • Although TPG will cover the cost of your modem if you sign up on a 6 month contract, an additional delivery fee of $10 applies.

TPG offers 2 kinds of home wireless broadband plans: 4G and 5G, both on the Vodafone mobile network.

Its 4G plan is capped to 20Mbps for $54.99 per month, which is cheaper than all of TPG's NBN plans. It's decent value, but only if you don't mind the limited speeds.

If you're an existing TPG customer, the 4G home wireless plan is only $49.99 a month. They also offer existing customers a 100GB data limited home wireless plan, which is only $44.99 a month.

If you're after 5G home internet, TPG offers 2 unlimited data plans. For $59.99 a month, you get max download speeds capped at 50Mbps. If you want more speed, you can pay $64.99 a month for maximum download speed of 100Mbps. This latter plan is $25 a month cheaper than the regular ongoing price of its NBN 100 plan, which features equivalent speeds.

Things to watch out for:

  • If you want to cancel your TPG home wireless or 5G home broadband plan, you need to provide written notice 7 days in advance.
  • TPG requires you to use its provided modem on its 4G home wireless plan. Your modem costs $0 if you stay connected with it for 24 months. If you leave before that time, you need to return the modem in good condition to TPG. If you don't, you'll be charged $8 for every month remaining in your first 24 months.

TPG's Fibre to the Building plans are only available to customers in eligible buildings that are connected to its private fibre network.

If you're within its coverage, you get similar speeds as a TPG NBN 100 plan for the same ongoing price.

  • Keep in mind: These plans shouldn't be confused with the NBN, where "Fibre to the Building" denotes a different kind of connection.

speedometer icon

Performance

As of September 2023, TPG placed 5th (out of 11 providers) when it came to download speeds during busy periods of the day. According to the ACCC Measuring Broadband Australia Report, it delivered maximum plan speeds 98.6% of the time during the busy hours of the day (7pm-11pm).

  • Why this matters: The ACCC report is a quarterly measure of a provider's performance based on speeds.

TPG has ranked towards the middle of the pack for most of the report's existence, delivering around 96-99% of maximum speeds. It only topped the report once in April 2021.

  • Good to know: A plan's maximum speed is the fastest a particular speed tier can go. For example, 100Mbps is the max speed for NBN 100 plans.

customer service icon

Customer service

TPG has a few ways to get in touch. You can get help by:

  • Calling technical support 24 hours a day, 7 days a week. For accounts and billing enquiries you can call between 8am-10pm AEST Monday to Sunday
  • Logging on to the TPG community forum and asking other users and TPG support staff
  • Live chatting online
  • Sending a message to the TPG Facebook or Twitter

The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, TPG:

  • Had 3.35% of all complaints, which was the fourth highest of all providers.
  • Saw a 31% decrease in complaints compared to the previous year's report.

bonus icon

Bonus features

TPG does have one additional feature that may be of interest to you:

Bundling discounts

Bundling your TPG internet and TPG mobile plan could get you up to $10 off your SIM Only plan.

TPG's mobile discount doesn't apply to its SIM Only Small plan. You'll need to have one of its other SIM Only plans to take advantage of its bundling discount.

How does TPG compare?

As the NBN 50 is the most common plan in Australia, here's a look at how TPG stacks up against other major internet providers for this tier. Keep in mind we've used ongoing prices for each provider (no promotional discounts applied).

ProviderTypical evening speedPriceLearn more
TPG50Mbps$74.99/month
View plans
Telstra50Mbps$100/month
Read review
Optus50Mbps$85/month
View plans
iiNet50Mbps$79.99/month
View plans
Aussie Broadband48Mbps$85/month
Read review
Belong50Mbps$80/month
View plans
Tangerine50Mbps$79.90/month
Read review

How to switch to TPG

After you've decided on an internet plan that works best for you, it's easy to sign up to TPG.

You just need to enter your address on its website to make sure you can access the plan you've chosen, whether that's NBN or home wireless broadband.

phone

What if I'm moving house?
TPG actually has a specialist house moving team you can call up to arrange your move. TPG advises that it may take between 1-10 business days to hook up your new service.

Be aware that you may need to give your current provider advance notice so you aren't stuck paying for 2 Internet services.

If you'd like more information, see our guide on switching broadband providers.


Why you can trust Finder's broadband experts

favourite icon

We've done the work

We've researched and reviewed hundreds of internet plans to make our guides as helpful as possible. Our expertise is highlighted across numerous TV, print and digital media appearances.
we're experts icon

We're reliable

We keep our product database of 65 internet providers updated regularly with the latest broadband deals. Our guides are carefully reviewed and fact-checked.
we're here to help icon

We're here to help

Since 2015, we've helped over 1 million Australians find the right broadband plan for their household. We explain plan features and prices simply to help you make your decision.

Frequently asked questions

Latest broadband news

Internet wars: Does the US have better broadband than Australia?

Internet wars: Does the US have better broadband than Australia?

As the US deploys US$42 billion in upgrades, how are we doing down under?

Read more…
Best Black Friday internet deals from Aussie Broadband, TPG and more

Best Black Friday internet deals from Aussie Broadband, TPG and more

Save some cash on a new NBN or home internet plan with a Black Friday offer.

Read more…
Aussies need to shop around for NBN plans as prices rise, urges ACCC

Aussies need to shop around for NBN plans as prices rise, urges ACCC

Don't pay the loyalty tax.

Read more…
Tangerine, More Telecom reveal new NBN prices. Are they still cheap?

Tangerine, More Telecom reveal new NBN prices. Are they still cheap?

Another 2 telcos are changing their NBN prices.

Read more…
16,000 regional homes, businesses first to benefit from faster NBN

16,000 regional homes, businesses first to benefit from faster NBN

Find out if you're eligible for faster fixed wireless.

Read more…
Bogan broadband: How fast is the internet in Nyngan?

Bogan broadband: How fast is the internet in Nyngan?

How soon will fibre come to western NSW - and is 5G better anyway?

Read more…

More guides on Finder

  • TPG vs iiNet: Which has better plans?

    Can't decide between TPG and iiNet? We've compared the two over a range of categories to find out which provider is better.

  • Compare TPG ADSL2+ plans

    As Australia's second-largest Internet service provider, TPG offers a variety of ADSL2+ plans. Here's everything you need to know to choose the right one for you.

Get the best deal on your Internet plan

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and 6. Finder Group Privacy & Cookies Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

42 Responses

    Default Gravatar
    hasanDecember 26, 2018

    is there any tpg nbn plans which is unlimited and unlimited calls to home and mobile and to the country turkey and new zealand

      AvatarFinder
      JohnDecember 27, 2018Finder

      Hi Hasan,

      Thank you for reaching out to finder.

      Yes, there are plans that offer unlimited data but for you to get unlimited local, national and mobile calls there is an additional $10 monthly fee on top of the bundle price. As for international calls, there are also plans where this is available. Click on “View details” to learn more about what plans offer this. Though the countries supported does not include Turkey and New Zealand. These are the supported countries: Canada, China, France, Germany, Greece, Hong Kong, Malaysia, Singapore, Taiwan, United Kingdom, United States. Hope this helps!

      Cheers,
      Reggie

    Default Gravatar
    cindyMay 22, 2018

    I have been with tpg for over 10 years. I am moving and will no longer have a phone line for 8 months. How can I get internet without a phone line.

      Default Gravatar
      AshMay 23, 2018

      Hi Cindy,

      Thank you for visiting Finder.

      If you do not require a fixed-line but still wants to have an internet connection, you may opt for a mobile broadband plan. You can use our comparison table and search filters to help narrow down your options. Once you have chosen a particular plan, you may then click on the “Go to site” button and you will be redirected to the provider’s website where you can proceed with your application or get in touch with their representatives for further assistance.

      I hope this helps.

      Let us know if there is anything else that we may assist you with.

      Cheers,
      Ash

    Default Gravatar
    GraemeDecember 14, 2017

    I would like the NBN that I heard about as a child, ie fibre to the house and 100 mbs speeds.

    I am prepared to pay extra to get the fibre to my house (subject to a sensible quote).

    Can this be done?
    Will it give 100 mbs?
    Who do I ask to have it done?

    Cheers

      AvatarFinder
      MayDecember 19, 2017Finder

      Hi Graeme,

      Thank you for your inquiry.

      You may refer to our table to compare providers that offer FTTN NBN or Fibre plans with 100mbps speed. You may compare your options based on the price, data, speed, and contract length (please see the image below for the guide). There’s also a ‘Go to site’ button that you can click on that page so you’d be redirected to the provider’s main site. If you have questions about installation, you can directly contact the provider anytime.

      Hope this helps.

      Cheers,
      May

    Default Gravatar
    LloydMay 4, 2017

    How much web hosting space is included with NBN 50GB $49.99 TPG Bundle?

      AvatarFinder
      JasonMay 4, 2017Finder

      Hi Lloyd,

      Thank you for your enquiry.

      Residential broadband plans of TPG will have 10MB of Web space to use for basic HTML websites. Please note that a domain name hosting and redirecting fee may apply if you wish to use this free Web space as your website.

      Kind regards,
      Jason

    Default Gravatar
    EugeneNovember 22, 2016

    We have been with our current ISP Westnet for over 10 years so would ideally like to retain the same email address (it is on so many things). Can we still keep this email address given Westnet now fall under TPG?

      Default Gravatar
      BrodieNovember 23, 2016

      Hi Eugene,

      Unfortunately, you will have to remain a Westnet customer in some form to retain your email address. You can sign up to a cheap service through Westnet and essentially pay to keep your email address, but I would recommend contacting Westnet support for advice on the best option 1300 786 068.

      Thanks,
      Brodie

Go to site