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TPG internet review

Our verdict: While TPG’s a major brand, its speeds and prices are actually pretty reasonable. But if you’re looking for bonus features, you’ll need to look elsewhere.

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Congratulations, TPG!

TPG received the following awards in the 2024 Product Awards:

  • 'NBN Provider - Everyday Use' - Winner
  • 'NBN Provider of the Year' - Highly Commended
Full list of 2024 winners

Pros

  • Bundling discount for mobile and NBN plans
  • Home phone line included with most NBN plans when you buy a modem from TPG
  • $0 modem offer comes with the shortest contract period on Finder

Cons

  • No special features on plans
  • Typical evening speeds aren't the best on its NBN 250 and NBN 1000 plans

Compare TPG Internet plans

Name Product Data allowance Typical download speed Price Hid Compare Box!
TPG NBN12
NBN
Month-to-month
OFFER: $0 for the first month, then $69.99/mth. Eligibility criteria, T&Cs apply. Ends 2.7.24
  • Month-to-month
  • BYO modem or purchase for $99.95
Unlimited Data
Data
Unlimited Data
12Mbps
nbn™12
Speed
12Mbps
nbn™12
$69.99
per month
Min total cost is $0 for first month
Price
$69.99 per month
Min total cost is $0 for first month
TPG NBN12 6 Month
NBN
6 Month contract
OFFER: $0 for the first month, then $69.99/mth. Eligibility criteria, T&Cs apply. Ends 2.7.24
  • 6 Month contract
  • $0 modem if you stay connected for 6 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
12Mbps
nbn™12
Speed
12Mbps
nbn™12
$69.99
per month
Min total cost is $359.95 over 6 months
Price
$69.99 per month
Min total cost (incl delivery + fees) is $359.95 over 6 months
TPG NBN25
NBN
Month-to-month
OFFER: $0 for the first month, then $74.99/mth. Eligibility criteria, T&Cs apply. Ends 2.7.24
  • Month-to-month
  • BYO modem or purchase for $99.95
Unlimited Data
Data
Unlimited Data
25Mbps
nbn™25
Speed
25Mbps
nbn™25
$74.99
per month
Min total cost is $0 for first month
Price
$74.99 per month
Min total cost is $0 for first month
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Name Product Data allowance Typical download speed Price Hid Compare Box!
TPG 4G Home Wireless
Home wireless
Vodafone network
Month-to-month
OFFER: $44.99/mth for the first 6 months, then $54.99/mth. Eligibility criteria, T&Cs apply
  • Month-to-month
  • $0 modem if you stay connected for 24 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
16Mbps
Speed
16Mbps
$44.99
per month
Min total cost is $44.99 for first month
Price
$44.99 per month
Min total cost (incl delivery + fees) is $44.99 for first month
TPG 5G Home Broadband Plus
Home wireless
Vodafone network
Month-to-month
OFFER: $49.99/mth for the first 6 months, then $59.99/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • $0 modem if you stay connected for 36 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
50Mbps
Speed
50Mbps
$49.99
per month
Min total cost is $49.99 for first month
Price
$49.99 per month
Min total cost (incl delivery + fees) is $49.99 for first month
TPG 5G Home Broadband Premium
Home wireless
Vodafone network
Month-to-month
OFFER: $54.99/mth for the first 6 months, then $64.99/mth. Eligibility criteria, T&Cs apply
  • Month-to-month
  • $0 modem if you stay connected for 36 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
100Mbps
Speed
100Mbps
$54.99
per month
Min total cost is $54.99 for first month
Price
$54.99 per month
Min total cost (incl delivery + fees) is $54.99 for first month
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Name Product Data allowance Typical download speed Price Hid Compare Box!
TPG FTTB50
Fibre
Month-to-month
OFFER: $59.99/mth for the first 12 months, then $69.99/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • Modem included for $0
Unlimited Data
Data
Unlimited Data
50Mbps
Speed
50Mbps
$59.99
per month
Min total cost (incl delivery + fees) is $189.94 for first month
Price
$59.99 per month
Min total cost (incl delivery + fees) is $189.94 for first month
TPG FTTB50 6 Month
Fibre
6 Month contract
OFFER: $59.99/mth for the first 12 months, then $69.99/mth. Eligibility criteria, T&Cs apply.
  • 6 Month contract
  • Modem included for $0
Unlimited Data
Data
Unlimited Data
50Mbps
Speed
50Mbps
$59.99
per month
Min total cost (incl delivery + fees) is $489.89 over 6 months
Price
$59.99 per month
Min total cost (incl delivery + fees) is $489.89 over 6 months
TPG FTTB100 6 Month
Fibre
6 Month contract
OFFER: $54.99/mth for the first 12 months, then $74.99/mth. Eligibility criteria, T&Cs apply.
  • 6 Month contract
  • Modem included for $0
Unlimited Data
Data
Unlimited Data
92Mbps
Speed
92Mbps
$54.99
per month
Min total cost (incl delivery + fees) is $459.89 over 6 months
Price
$54.99 per month
Min total cost (incl delivery + fees) is $459.89 over 6 months
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TPG internet review

TPG keeps its overall plan prices lower than some of the other big providers:

  • TPG's NBN 50 plan is one of the cheapest on Finder as it's one of the few major providers that has kept pricing the same, despite NBN wholesale prices going up.
  • The NBN modem is pretty affordable when stacked up against the average modem price on Finder.
  • If you're in the market for 4G or 5G home internet, TPG's home wireless plans could be a good choice, with your first month free to give it a taste.

While TPG comes with big brand energy and straightforward NBN plans, it doesn't come with any exciting features that other major providers may offer, such as entertainment bundles or a 4G back-up modem. It used to provide email addresses with its internet plans, but stopped this as of September 2023.

Things to watch out for:

  • To cancel your TPG NBN plan, you need to provide written notice 30 days in advance.
  • To cancel your TPG home wireless or 5G home broadband plan, you need to provide written notice 7 days in advance.
  • TPG will cover the cost of your NBN modem if you sign up on a 6 month contract, but an additional delivery fee of $10 still applies.
  • On its home wireless plans, TPG requires you to use its provided modem. It costs $0 if you stay connected with it for 24 months. If you leave before that time, you need to return the modem in good condition to TPG or you'll be charged $8 for every month remaining in your first 24 months.

A bit of background on TPG

TPG offers a diverse range of communication services to both residential and business users. It has NBN, Fibre Optic and Ethernet broadband access, telephony services, SIM Only Mobile plans and various business networking solutions.

  • Originally formed in 1986, TPG acquired iiNet in 2015 and merged with Vodafone in 2020 to become one of the leading fixed broadband providers in Australia.
  • TPG's nation-wide network is made up of Australia's largest internet exchange and third largest metropolitan fibre optic network.
  • It is Australia's second largest NBN provider according to the June 2023 ACCC Wholesale Market Indicators report.

Read a more detailed review on


speedometer icon

Performance

As of March 2024, TPG placed 7th (out of 12 providers) when it came to download speeds during busy periods of the day. According to the ACCC Measuring Broadband Australia Report, it delivered maximum plan speeds 99% of the time during the busy hours of the day (7pm-11pm).

Why this matters: The ACCC report is a quarterly measure of a provider's performance based on speeds.

TPG has ranked towards the middle of the pack for most of the recent reports, delivering around 96-99% of maximum speeds. It last topped the report back in April 2021.

  • Good to know: A plan's maximum speed is the fastest a particular speed tier can go. For example, 100Mbps is the max speed for NBN 100 plans.

customer service icon

Customer service

TPG has a few ways to get in touch. You can get help by:

  • Calling technical support 24 hours a day, 7 days a week. For accounts and billing enquiries you can call between 8am-10pm AEST Monday to Sunday
  • Logging on to the TPG community forum and asking other users and TPG support staff
  • Live chatting online
  • Sending a message to the TPG Facebook or Twitter

The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, TPG:

  • Had 3.35% of all complaints, which was the fourth highest of all providers.
  • Saw a 31% decrease in complaints compared to the previous year's report.

bonus icon

Bonus features

TPG does have one additional feature that may be of interest to you:

Bundling discounts

Bundling your TPG internet and TPG mobile plan could get you up to $10 off your SIM Only plan.

TPG's mobile discount doesn't apply to its SIM Only Small plan. You'll need to have one of its other SIM Only plans to take advantage of its bundling discount.

How does TPG compare?

As the NBN 50 is the most common plan in Australia, here's a look at how TPG stacks up against other major internet providers for this tier. Keep in mind we've used ongoing prices for each provider (no promotional discounts applied).

ProviderTypical evening speedPriceLearn more
TPG50Mbps$79.99/month
View plans
Telstra50Mbps$100/month
Read review
Optus50Mbps$85/month
Read review
AGL50Mbps$84/month
View plans
iiNet50Mbps$79.99/month
View plans
Aussie Broadband49Mbps$85/month
Read review
Belong50Mbps$80/month
Read review
Tangerine50Mbps$79.90/month
Read review

How to switch to TPG

After you've decided on an internet plan that works best for you, it's easy to sign up to TPG.

You just need to enter your address on its website to make sure you can access the plan you've chosen, whether that's NBN or home wireless broadband.

phone

What if I'm moving house?
TPG actually has a specialist house moving team you can call up to arrange your move. TPG advises that it may take between 1-10 business days to hook up your new service.

Be aware that you may need to give your current provider advance notice so you aren't stuck paying for 2 Internet services.

If you'd like more information, see our guide on switching broadband providers.


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Written by

Mark Neilsen

Mark Neilsen is a writer at Finder, specialising in streaming, broadband and mobile. He looks for deals on all those services and keeps you abreast of any changes to see what's worth it for you. He has over 20 years' experience in print and digital media and while at Finder, Mark’s expertise has been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming, mobile and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to. See full profile

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42 Responses

    Default Gravatar
    hasanDecember 26, 2018

    is there any tpg nbn plans which is unlimited and unlimited calls to home and mobile and to the country turkey and new zealand

      AvatarFinder
      JohnDecember 27, 2018Finder

      Hi Hasan,

      Thank you for reaching out to finder.

      Yes, there are plans that offer unlimited data but for you to get unlimited local, national and mobile calls there is an additional $10 monthly fee on top of the bundle price. As for international calls, there are also plans where this is available. Click on “View details” to learn more about what plans offer this. Though the countries supported does not include Turkey and New Zealand. These are the supported countries: Canada, China, France, Germany, Greece, Hong Kong, Malaysia, Singapore, Taiwan, United Kingdom, United States. Hope this helps!

      Cheers,
      Reggie

    Default Gravatar
    cindyMay 22, 2018

    I have been with tpg for over 10 years. I am moving and will no longer have a phone line for 8 months. How can I get internet without a phone line.

      Default Gravatar
      AshMay 23, 2018

      Hi Cindy,

      Thank you for visiting Finder.

      If you do not require a fixed-line but still wants to have an internet connection, you may opt for a mobile broadband plan. You can use our comparison table and search filters to help narrow down your options. Once you have chosen a particular plan, you may then click on the “Go to site” button and you will be redirected to the provider’s website where you can proceed with your application or get in touch with their representatives for further assistance.

      I hope this helps.

      Let us know if there is anything else that we may assist you with.

      Cheers,
      Ash

    Default Gravatar
    GraemeDecember 14, 2017

    I would like the NBN that I heard about as a child, ie fibre to the house and 100 mbs speeds.

    I am prepared to pay extra to get the fibre to my house (subject to a sensible quote).

    Can this be done?
    Will it give 100 mbs?
    Who do I ask to have it done?

    Cheers

      AvatarFinder
      MayDecember 19, 2017Finder

      Hi Graeme,

      Thank you for your inquiry.

      You may refer to our table to compare providers that offer FTTN NBN or Fibre plans with 100mbps speed. You may compare your options based on the price, data, speed, and contract length (please see the image below for the guide). There’s also a ‘Go to site’ button that you can click on that page so you’d be redirected to the provider’s main site. If you have questions about installation, you can directly contact the provider anytime.

      Hope this helps.

      Cheers,
      May

    Default Gravatar
    LloydMay 4, 2017

    How much web hosting space is included with NBN 50GB $49.99 TPG Bundle?

      AvatarFinder
      JasonMay 4, 2017Finder

      Hi Lloyd,

      Thank you for your enquiry.

      Residential broadband plans of TPG will have 10MB of Web space to use for basic HTML websites. Please note that a domain name hosting and redirecting fee may apply if you wish to use this free Web space as your website.

      Kind regards,
      Jason

    Default Gravatar
    EugeneNovember 22, 2016

    We have been with our current ISP Westnet for over 10 years so would ideally like to retain the same email address (it is on so many things). Can we still keep this email address given Westnet now fall under TPG?

      Default Gravatar
      BrodieNovember 23, 2016

      Hi Eugene,

      Unfortunately, you will have to remain a Westnet customer in some form to retain your email address. You can sign up to a cheap service through Westnet and essentially pay to keep your email address, but I would recommend contacting Westnet support for advice on the best option 1300 786 068.

      Thanks,
      Brodie

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