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Australian internet service provider Superloop has taken out the top award for best mobile phone and broadband innovation for its My Speed Boost product. The service is available to current and new customers and is a relatively simple concept that lets households boost their internet speed for up to 24 hours up to 5 times a month for free. Superloop is the only telco in Australia offering a free same-day speed upgrade to their home NBN internet speed.
Superloop offers a range of competitively priced NBN plans from NBN 25 up to NBN 1000.
None of the plans offer maximum typical evening speeds. While the typical evening speed on the NBN 1000 plan isn't terrible at 500Mbps, it's limited to just 3TB per month, unlike other providers that offer unlimited data.
That being said, the speeds are still decent for the low prices you get with Superloop.
Superloop could be an option for you if:
You'd like to enjoy a promotional offer to save up to $15 per month for the first 6 months after signing up.
You'd like an NBN 100 plan with a higher upload speed of 40Mbps. Some providers only offer up to 20Mbps on their NBN 100 plans.
But also consider:
None of Superloop's plans offer maximum speeds. While its plans are cheap, you could find a higher speed elsewhere if this is important to you.
Superloop's NBN 1000 plan is limited to 3TB of data where other providers offer unlimited data.
Superloop's plans are competitively priced, being lower than the average cost on Finder. However, none of its plans offer the maximum speed available on their respective tiers.
You could find plans just as cheap with other providers who offer higher speeds.
Superloop's modem and router options are more expensive than your typical NBN provider, with an eero router that comes with an app to monitor online activity.
Things to watch out for:
Superloop's NBN 1000 plan comes with data capped at 3TB. Once this is exhausted, you won't be charged any fees for exceeding the limit, but your NBN speed will drop to 100Mbps.
Performance
In December 2023, Superloop ranked 11th out of 11 providers in the Australian Competition and Consumer Commission (ACCC) broadband performance report for download speeds during busy hours of the day (7pm–11pm). It delivered maximum speeds 96.9% of the time.
Why this matters: The ACCC report is a measure of reliability and allows customers to see which NBN providers are delivering the speeds they've advertised.
After a stint in the middle of the pack for performance between the August 2022 - April 2023 reports, Superloop has slipped towards the bottom since then. December 2023 was the first time it finished last in the report.
Customer service
There's a few ways you can reach out to Superloop for support:
Call its customer support team between 8am-7pm, Monday to Friday and 10:30am-6pm on weekends and public holidays.
Speak with an agent on the website through live chat Monday to Friday 7pm-8:30pm, and 10:30am-6pm on weekends and public holidays.
Fill out an online form with your enquiry.
Bonus features
Superloop only has a couple additional features on its plans:
💰 Referral program
If you successfully refer a friend, you can receive 10% off your internet bill for 6 months (up to the value of $10).
The referral discount can stack up with more friends who sign up using your referral code.
âš¡ Speed Boosts
All you need to do is push a button for faster speeds, at no extra cost. The Speed Boost last 24 hours and you can access it 5 times a month. Unused days rollover into your Boost Bank for a maximum of 30 days. Additional days can be purchased for $2 a day.
Which rivals are giving Superloop a run for its money?
For more support options:
Tangerine is a strong contender against Superloop as it has some of the cheapest NBN plans on Finder. It has several customer support options where you can contact them via call, online live chat or WhatsApp.
For cheaper plans:
SpinTel is a budget-friendly broadband provider with plans that are cheaper than Superloop's. You can also enjoy discounts on your plans for the first 6 months.
For reliable speeds:
Also owned by Superloop, Exetel offers NBN plans that offer more bang for the buck. It has also topped multiple ACCC broadband performance reports for its reliability.
Ready to sign up to Superloop NBN?
Signing up to Superloop is simple once you've worked out what plan is right for you.
Simply click the green "Go to site" button in our comparison table. All you'll need to do then is type in your address to check the plan availability in your area and sign up to the NBN plan of your choice.
Keep in mind that some NBN plans are only available at select addresses due to the type of technology accessible at your home.
What if I'm moving house? You can select a date during the sign-up process for when you'd like your new Superloop plan to be activated. Keep in mind that it could take up to 7 business days to get connected.
Give your current provider a heads-up in case there's a notice period to account for.
Saakshi Gupta is a writer for Finder. She has written for startups and other organisations. Her work has been published on Time Out Melbourne. Saakshi has a Master’s Degree in Media Communication from the University of Melbourne.
A growing number of Australians are taking advice on how to spend, save and invest their money from online personalities, according to new research by Finder.
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