Highlights
- High speed NBN50 and NBN100 plans
- 100% Australian customer support
- 6 month discounts on most plans
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Superloop is able to guarantee a more consistent speed and service thanks to its privately owned fibre network.
Highlights
You can either bring your modem, or you can purchase Superloop's recommended model for $99.95, plus $14.95 shipping and handling.
Superloop is a large company that owns and maintains nearly 900 kilometres of fibre network across Australia, Singapore and Hong Kong, giving it more control over the service it delivers. It provides fixed line NBN connections, as well as its own private fixed wireless connections.
Superloops prices perform pretty well compared to other plans on the market thanks to its sign-up discounts for new customers. If you're not looking for the fastest plans available, but just looking for a decent NBN plan that won't cost you a lot and will give you reliable speeds, Superloop could be a good choice for you.
Here's what you get on a Superloop plan:
Superloop's customer support team is based entirely in Australia, so you won't have to deal with an overseas call centre.
Superloop offers up to $20 off per month for the first 6 months if you're a new customer. This makes their NBN plans more attractive to sign up to. If you're not happy to pay the original price from the 7th month onwards, make sure you set a reminder to switch providers before the discount expires.
While Superloop's speeds are just average for the most part, it does offer some attractive prices for new sign-ups. If your main concern is finding a plan that gives you good value (and speed isn't the top of your priorities list), Superloop could be a good starting point.
The only thing to watch out for is that the company doesn't offer much in the way of customer support options, with just one hotline and no published hours. If you're someone who requires a bit of assistance in getting set up, you might prefer a provider that offers more lines of support.
To help you figure out how good a deal Superloop really is, we've compared its NBN50 plan to similar ones from TPG and Tangerine.
Provider | Typical evening speed | Price |
---|---|---|
Superloop | 48.00Mbps | $69.95 per month ($54.95 for first 6 months) + $130 modem (without BYO) |
Tangerine | 50.00Mbps | $69.90 per month ($54.90 for first 6 months) + $179.90 modem (without BYO) |
TPG | 50.00Mbps | $69.99 per month + $99.95 set-up fee |
Superloop's plan is on par with the other two plans in terms of monthly price – it's about the same with Tangerine, thanks to its 6-month discount – and its non-discounted price matches with TPGs. If you're not bringing your own modem, Superloops's set-up fee falls right in line with TPG, while Tangerine's modem is slightly more expensive.
In terms of price, Superloop does pretty well overall with its NBN50 plan, coming in under Finder's database average of $72, with and without the promotional discount.
In terms of speed, Superloop is nothing special in the above comparison, with a reasonable typical evening speed that's faster than Tangerine, but slower than TPG.
Here are some pros and cons of signing up with Superloop:
Superloop offers a phone number as their main method of customer support, but it's not very clear what the hours of operation are. Here's what Superloop has to offer:
You can log in through the account portal on Superloop's website to manage your account.
It's not clear what hours they keep, but Superloop claims you can get in touch with them via a customer support number.
Apart from a few articles on the website, there's no dedicated technical support line. Presumably, you can get support by calling the customer service number.
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Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney.
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