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Superloop

Superloop NBN review

Enjoy 100% Australian customer support with Superloop NBN. You'll even score at least $10 a month off its NBN plans for the first 6 months.

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Sam Baran
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Superloop is able to guarantee a more consistent speed and service thanks to its privately owned fibre network.

Highlights

  • High speed NBN50 and NBN100 plans
  • 100% Australian customer support
  • 6 month discounts on most plans

Compare Superloop NBN plans below

What are Superloop NBN plans like?

  • NBN25 Home Basic. Unlimited data for $59.95 ($54.95 for the first 6 months). Typical evening speed of 22.00Mbps.
  • NBN50 Home Standard. Unlimited data for $69.95 ($54.95 for the first 6 months). Typical evening speed of 48.00Mbps.
  • NBN100 Home Fast. Unlimited data for $89.95 ($69.95 for the first 6 months). Typical evening speed of 93.00Mbps, max upload speed of 20.0000Mbps.
  • NBN100 Home Fast 40. Unlimited data for $98.95 ($79.95 for the first 6 months). Typical evening speed of 93.00Mbps, max upload speed of 40.0000Mbps.
  • NBN Home Superfast. Unlimited data for $119.95 ($99.95 for the first 6 months). Typical evening speed of 240.00Mbps.
  • NBN Home Ultrafast. 3TB data for $139.95 ($119.95 for the first 6 months). Typical evening speed of 500.00Mbps.

You can either bring your modem, or you can purchase Superloop's recommended model for $99.95, plus $14.95 shipping and handling.

Superloop review

Superloop is a large company that owns and maintains nearly 900 kilometres of fibre network across Australia, Singapore and Hong Kong, giving it more control over the service it delivers. It provides fixed line NBN connections, as well as its own private fixed wireless connections.

Superloops prices perform pretty well compared to other plans on the market thanks to its sign-up discounts for new customers. If you're not looking for the fastest plans available, but just looking for a decent NBN plan that won't cost you a lot and will give you reliable speeds, Superloop could be a good choice for you.

Here's what you get on a Superloop plan:

customer support

100% Australian customer support

Superloop's customer support team is based entirely in Australia, so you won't have to deal with an overseas call centre.

offer

6 month sign-up discount

Superloop offers up to $20 off per month for the first 6 months if you're a new customer. This makes their NBN plans more attractive to sign up to. If you're not happy to pay the original price from the 7th month onwards, make sure you set a reminder to switch providers before the discount expires.

Is Superloop any good? We ask our utilities expert and writer, Sam Baran

Photo of Sam BaranWhile Superloop's speeds are just average for the most part, it does offer some attractive prices for new sign-ups. If your main concern is finding a plan that gives you good value (and speed isn't the top of your priorities list), Superloop could be a good starting point.

The only thing to watch out for is that the company doesn't offer much in the way of customer support options, with just one hotline and no published hours. If you're someone who requires a bit of assistance in getting set up, you might prefer a provider that offers more lines of support.

How does Superloop compare?

To help you figure out how good a deal Superloop really is, we've compared its NBN50 plan to similar ones from TPG and Tangerine.

ProviderTypical evening speedPrice
Superloop48.00Mbps$69.95 per month ($54.95 for first 6 months) + $130 modem (without BYO)
Tangerine50.00Mbps$69.90 per month ($54.90 for first 6 months) + $179.90 modem (without BYO)
TPG50.00Mbps$69.99 per month + $99.95 set-up fee

Superloop's plan is on par with the other two plans in terms of monthly price – it's about the same with Tangerine, thanks to its 6-month discount – and its non-discounted price matches with TPGs. If you're not bringing your own modem, Superloops's set-up fee falls right in line with TPG, while Tangerine's modem is slightly more expensive.

In terms of price, Superloop does pretty well overall with its NBN50 plan, coming in under Finder's database average of $72, with and without the promotional discount.

In terms of speed, Superloop is nothing special in the above comparison, with a reasonable typical evening speed that's faster than Tangerine, but slower than TPG.

Here are some pros and cons of signing up with Superloop:

Pros

  • Australian customer service
  • Huge range of available plans, up to NBN1000

Cons

  • Pay at the start of the month with no pro-rata scaling

Superloop customer service

Superloop offers a phone number as their main method of customer support, but it's not very clear what the hours of operation are. Here's what Superloop has to offer:

account management icon
Account management

You can log in through the account portal on Superloop's website to manage your account.

customer service icon
Customer service

It's not clear what hours they keep, but Superloop claims you can get in touch with them via a customer support number.

Customer support icon

Technical support

Apart from a few articles on the website, there's no dedicated technical support line. Presumably, you can get support by calling the customer service number.

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