Superloop received the following awards in the 2024 Product Awards and in the 2023 Innovation Awards:
St.George Incentive Save received the highly commended award for 'Kids Savings Account' in the 2024 Banking Product Awards.
Full list of 2024 winnersSuperloop offers a range of competitively priced NBN plans from NBN 25 up to NBN 1000.
None of the plans offer maximum typical evening speeds. While the typical evening speed on the NBN 1000 plan isn't terrible at 500Mbps, it's limited to just 3TB per month, unlike other providers that offer unlimited data.
That being said, the speeds are still decent for the low prices you get with Superloop.
Superloop could be an option for you if:
But also consider:
Superloop's plans are competitively priced, being lower than the average cost on Finder. However, none of its plans offer the maximum speed available on their respective tiers.
You could find plans just as cheap with other providers who offer higher speeds.
Superloop's modem and router options are more expensive than your typical NBN provider, with an eero router that comes with an app to monitor online activity.
In March 2024, Superloop ranked 9th out of 12 providers in the Australian Competition and Consumer Commission (ACCC) broadband performance report for download speeds during busy hours of the day (7pm–11pm). It delivered maximum speeds 98.6% of the time.
After a stint in the middle of the pack for performance between the August 2022 - April 2023 reports, Superloop has slipped towards the bottom since then. December 2023 was the first time it finished last in the report.
There's a few ways you can reach out to Superloop for support:
Superloop only has a couple additional features on its plans:
If you successfully refer a friend, you can receive 10% off your internet bill for 6 months (up to the value of $10).
The referral discount can stack up with more friends who sign up using your referral code.
All you need to do is push a button for faster speeds, at no extra cost. The Speed Boost last 24 hours and you can access it 5 times a month. Unused days rollover into your Boost Bank for a maximum of 30 days. Additional days can be purchased for $2 a day.
For more support options:
Tangerine is a strong contender against Superloop as it has some of the cheapest NBN plans on Finder. It has several customer support options where you can contact them via call, online live chat or WhatsApp.
For cheaper plans:
SpinTel is a budget-friendly broadband provider with plans that are cheaper than Superloop's. You can also enjoy discounts on your plans for the first 6 months.
For reliable speeds:
Also owned by Superloop, Exetel offers NBN plans that offer more bang for the buck. It has also topped multiple ACCC broadband performance reports for its reliability.
Signing up to Superloop is simple once you've worked out what plan is right for you.
Simply click the green "Go to site" button in our comparison table. All you'll need to do then is type in your address to check the plan availability in your area and sign up to the NBN plan of your choice.
Keep in mind that some NBN plans are only available at select addresses due to the type of technology accessible at your home.
What if I'm moving house?
You can select a date during the sign-up process for when you'd like your new Superloop plan to be activated. Keep in mind that it could take up to 7 business days to get connected.
Give your current provider a heads-up in case there's a notice period to account for.
Want to know more about the process? See our guide on how to switch broadband providers.
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