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Optus internet review

Our verdict: Optus offers a wide range of internet plans at average prices, but its fast speeds and entertainment packages could lure you in.

Mark Neilsen

Reviewed by

Michelle Kwong

Updated

Nov 7, 2023

Fact checked

Optus internet review

Optus' range of internet plans sit towards the more expensive side of things when it comes to price.

The higher pricing for NBN plans could be worth it given Optus ranks consistently towards the top of the ACCC's Broadband Performance Report by providing customers with reliable speeds.

Its 5G home wireless plans offer decent speeds for average prices and are a good option for those wanting a portable internet connection within Optus' coverage area.

Optus also offers a range of bonus entertainment features such as Optus SubHub, discounted Optus Sport and free subscription to Netflix depending on the plan you choose.

Pros

NBN plans come with the option of a 4G back-up modem which is handy in an outage.
Reliable NBN speed performance – Optus has historically ranked in the top 4 of the quarterly ACCC Broadband Performance report.
Discounts on streaming services with Optus SubHub.

Cons

Expensive 5G home wireless modem – total cost is $576, but is free if you stay connected for 36 months.
NBN modems are included for $0 but only if you stay connected for 36 months

Compare Optus internet plans

1 - 4 of 9

Name	Product	Data Allowance	Typical download speed	Price
Optus Plus Everyday Basic nbn® NBN Month-to-month	Month-to-month Optus Ultra WiFi Gen 1 Modem with 4G backup, 4G speeds limited to 25/2Mbps. T&Cs apply	Unlimited Data Data Unlimited Data	25Mbps nbn™25 Speed 25Mbps nbn™25	$70 per month Min total cost is $322 for first month Price $70 per month Min total cost (incl delivery + fees) is $322 for first month	Go to site View details	Compare	loading Fetching your data...
Optus Plus Everyday nbn® NBN Month-to-month	Month-to-month Optus Ultra WiFi Modem Gen 2 included for $0 if you stay connected for 36 mths. T&Cs apply	Unlimited Data Data Unlimited Data	50Mbps nbn™50 Speed 50Mbps nbn™50	$85 per month Min total cost is $391 for first month Price $85 per month Min total cost (incl delivery + fees) is $391 for first month	Go to site View details	Compare	loading Fetching your data...
Optus Plus Everyday Fast nbn® NBN Month-to-month OFFER: Introductory offer: $89/mth for the first 6 months, normally $99/mth. Eligibility criteria, T&Cs apply.	Month-to-month Optus Ultra WiFi Modem Gen 2 included for $0 if you stay connected for 36 mths. T&Cs apply	Unlimited Data Data Unlimited Data	100Mbps nbn™100 Speed 100Mbps nbn™100	$89 per month Min total cost is $395 for first month Price $89 per month Min total cost (incl delivery + fees) is $395 for first month	Go to site View details	Compare	loading Fetching your data...
Optus Plus Family Entertainer nbn® NBN Month-to-month OFFER: Introductory offer: $95/mth for the first 6 months, normally $105/mth. Eligibility criteria, T&Cs apply.	Month-to-month Optus Ultra WiFi Modem Gen 2 and first Optus WiFi Booster Gen 2 included for $0 if you stay connected for 36 mths. T&Cs apply	Unlimited Data Data Unlimited Data	50Mbps nbn™50 Speed 50Mbps nbn™50	$95 per month Min total cost is $617 for first month Price $95 per month Min total cost (incl delivery + fees) is $617 for first month	Go to site View details	Compare	loading Fetching your data...

1 - 4 of 4

Name	Product	Data Allowance	Typical download speed	Price
Optus Plus Everyday Basic 4G Home wireless Optus network Month-to-month OFFER: Intro offer: Get 1 month free for new & recontracting customers, $59/mth thereafter. Eligibility criteria, T&Cs apply.	Month-to-month Modem cost $216	Unlimited Data Data Unlimited Data	4G Speed 4G	$59 per month Min total cost is $216 for first month Price $59 per month Min total cost (incl delivery + fees) is $216 for first month	View details	Compare	loading Fetching your data...
Optus Plus Everyday 5G Home wireless Optus network Month-to-month OFFER: Introductory offer: 1 month of plan fees on Optus. Eligibility criteria, T&Cs apply.	Month-to-month $0 modem if you stay connected for 36 months. T&Cs apply	Unlimited Data Data Unlimited Data	45Mbps Speed 45Mbps	$69 per month Min total cost is $576 for first month Price $69 per month Min total cost (incl delivery + fees) is $576 for first month	View details	Compare	loading Fetching your data...
Optus Plus Everyday Fast 5G Home wireless Optus network Month-to-month OFFER: Introductory offer: 1 month of plan fees on Optus. Eligibility criteria, T&Cs apply.	Month-to-month $0 modem if you stay connected for 36 months. T&Cs apply	Unlimited Data Data Unlimited Data	87Mbps Speed 87Mbps	$79 per month Min total cost is $576 for first month Price $79 per month Min total cost (incl delivery + fees) is $576 for first month	View details	Compare	loading Fetching your data...
Optus Plus Entertainer Superfast 5G Home wireless Optus network Month-to-month OFFER: $89/mth for the first 6 months, then $99/mth (applied after "1 month free" offer). Eligibility criteria, T&Cs apply.	Month-to-month $0 modem if you stay connected for 36 months. T&Cs apply	Unlimited Data Data Unlimited Data	240Mbps Speed 240Mbps	$89 per month Min total cost is $576 for first month Price $89 per month Min total cost (incl delivery + fees) is $576 for first month	View details	Compare	loading Fetching your data...

1 - 3 of 7

Name	Product	Data Allowance	Typical download speed	Price
Optus Choice Plus Data Plan 20GB Mobile broadband Optus network Month-to-month	Month-to-month BYO modem or purchase one from $434.88	20GB Data 20GB	5G / 4G / 3G Speed 5G / 4G / 3G	$20 per month Min total cost is $20 for first month Price $20 per month Min total cost is $20 for first month	View details	Compare	loading Fetching your data...
Optus Prepaid Data Only 25GB $30 30 Days Mobile broadband Optus network 30 Days contract	30 Days expiry BYO modem or purchase one from $39	25GB Data 25GB	4G Speed 4G	$30 per 30 days Min total cost is $30 over 30 days Price $30 per 30 days Min total cost is $30 over 30 days	View details	Compare	loading Fetching your data...
Optus Prepaid Data Only 25GB $30 Recharge 30 Days Mobile broadband Optus network 30 Days contract	30 Days expiry BYO modem or purchase one from $39	25GB Data 25GB	4G / 3G Speed 4G / 3G	$30 per 30 days Min total cost is $30 over 30 days Price $30 per 30 days Min total cost is $30 over 30 days	View details	Compare	loading Fetching your data...

About Optus

Optus is one of the largest telecommunications companies in Australia, providing mobile, telephone, internet, entertainment and business network services.

It has more than 10 million customers
Its 4G plus network reaches 98.5% of the Australian population, with their 5G network progressively rolling out.
Although it suffered a data breach in September 2022, Optus has introduced new security measures for the added safety of its customers, such as multi-factor authentication.

Read a more detailed review on

Value for money
Performance
Customer service
Bonus features

money icon

Value for money

Optus NBN plans are slightly higher than the average prices we compare on Finder. Its NBN 250 plan however works out to be slightly cheaper than the average.

When you consider the promotional offers Optus sometimes has, its plans do end up slightly cheaper than the average, but this promotional period only lasts for the first 6 months.

Good to know: You can save up to 10% across streaming services with Optus SubHub if you sign up to any of the Optus NBN family plans.

Other plan value includes an option to get a 4G back-up modem (which is only offered by a handful of NBN providers) in case your NBN connection drops out and unlimited data across all its NBN plans. You can also choose to BYO modem instead.

Optus home wireless broadband plans offer an alternative to the NBN if you're unhappy with or unable to get a fixed-line internet connection.

The prices of its home wireless broadband plans aren't the cheapest, but are in line with the average cost of plans we compare on Finder.

It offers a range of 4G and 5G plans on the second largest mobile network in the country. Compared to the NBN, that's speeds you'd expect on an NBN 25 (4G) or NBN 50 (5G) plan.

The Optus Plus Entertainer Superfast 5G plan provides typical peak-time download speeds of 240Mbps that are uncapped. Optus is only one of 4 providers that offer uncapped speeds on a 5G home internet plan.

This particular plan also has a minimum 50Mbps satisfaction guarantee to make sure you've always got decent speeds.
It also includes a bundled Standard Netflix subscription via Optus SubHub, bumping up the value.

Optus offers a range of mobile broadband plans designed to be used in a single device or Wi-Fi dongle.

You can get between 20GB to 80GB with a variety of ways to pay including month-to-month and prepaid. The month-to-month Optus Plus Choice Data Plan includes endless data with no excess data charges. Instead your speed will be slowed down to 1.5Mbps if you exceed your data limit.

Compared to other mobile broadband plans on Finder, Optus' prices are fairly reasonable for its month-to-month plan, but are on the expensive side for its prepaid plans.

Some plans are also 5G capable (depending on 5G availability in your area and whether you have a 5G capable device).

Things to watch out for:

If you choose to get the Optus Ultra Wi-Fi 6 Modem Gen 2, Optus will cover the cost of the modem unless you cancel your plan before 36 months are up. If you do, you'll need to pay $8.50 for each month remaining.
Family plans include an Optus Ultra Wi-Fi Booster Gen 2. If you cancel your plan before 36 months are up you'll need to pay $14.50 for each month remaining in full for the combined modem and booster cost.
A 5G home wireless modem costs $576 but it's $0 if you stay connected for 36 months. You'll need to pay $16 for every remaining month in full if you leave.

speedometer icon

Performance

In September 2023, Optus came 4th (out of 11 providers) in the ACCC Broadband Performance Report. Optus delivered maximum speeds 100.2% of the time during the busy hours of the day (7pm to 11pm).

Good to know: The maximum speed is the fastest speed achievable for a particular NBN plan. For example, NBN 50 plans max out at 50Mbps.

Since the report's inception in 2021, Optus has consistently ranked in the top 4 providers.

Why this matters: The ACCC report measures speeds to help consumers see which NBN providers are providing reliable speeds in line with what they advertise.

customer service icon

Customer service

It's easy to get in touch with the Optus support team. You can contact them by:

Calling the customer service line (133 937) between 9am and 6pm, Monday to Friday or between 9am and 5pm on Saturdays
Speaking to someone at an Optus retail store
Start a live chat on the Optus website
Sending a message via "My Account" for 24/7 personal support via the My Optus app or online
Sending a message to the Optus Facebook or Twitter accounts

The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, Optus:

Had 30.6% of all complaints, which was the second highest of all providers.
Saw a 29.5% increase in complaints compared to the previous year.

Keep in mind: While this might sound large, Optus is also touted as the second biggest telecommunications company in Australia, so it makes sense for them to have a larger number of complaints. The 2023 report also covered the period of the major data breach, which explains the increase in complaints.

bonus icon

Bonus features

Besides reliable internet speeds, Optus also offers a range of perks alongside its home internet plans.

Streaming bundles and discounts

SubHub is a service that allows you to bundle selected streaming subscriptions and save up to 10% on your total cost if you're an Optus customer.

Add 2 subscriptions to unlock a 5% discount on both or add 3 or more to unlock 10% off across all.

If you have an active home internet service with Optus, you can subscribe to Optus Sport for a discounted $6.99 a month. Optus Sport has exclusive access to the Premier League and other football competitions.

Without this discount, Optus Sport costs $24.99 a month or $199 a year.

4G backup modem

All Optus NBN plans come with the option to BYO modem or purchase an Optus Ultra Wi-Fi Modem.

If there's a problem with the NBN and your connection drops out, your modem will switch to Optus' 4G network.

This is meant to be a backup solution and speeds are capped to 25Mbps for downloads and 2Mbps for uploads. At these speeds, you can still have 1-2 people streaming in standard definition and browsing the internet and social media.

Wi-Fi Booster

Your coverage can be affected by distance from your modem as well as blackspots. Optus Ultra Wi-fi Booster Gen 2 helps to extend the coverage in your home by boosting the signal.

The booster is included with Optus Internet Family Entertainer plans at no charge but is an optional add-on for other plans.

How does Optus compare?

As NBN 50 is the most common plan in Australia, here's how Optus stacks up against other major internet providers for its plan.

Provider	Typical evening speed	Price	Learn more
Optus	50Mbps	$85/month	View plans
Telstra	50Mbps	$100/month	Read review
TPG	50Mbps	$74.99/month	View plans
AGL	50Mbps	$84/month	View plans
iiNet	50Mbps	$79.99/month	View plans
Aussie Broadband	48Mbps	$85/month	Read review
Belong	50Mbps	$80/month	View plans
Tangerine	50Mbps	$79.90/month	View plans

How to switch to Optus

You can easily sign up to Optus once you've decided on an internet plan that works best for you. Simply enter your address once you're on its website to make sure you can access the plan you've chosen.

This applies for both NBN and home wireless plans, as you'll need to be within Optus' coverage area for its home internet plans.

phone

What if I'm moving house?
If you're already an Optus NBN or 4G or 5G home internet customer, you can book a relocation. Optus will ensure that your old service will end on the agreed-upon date and get your new service up and running. It aims to process new connections within 2 business days. There shouldn't be any fees associated with moving your internet service. The only fee that might apply is a new development charge of $300 for NBN if your property is classified as a new development and has never had a service connected.

If you're using mobile broadband, you won't need to make any physical changes to your service, but you will need to let Optus know your new address for emergency service purposes. There are no installation fees for mobile broadband.

Let your old provider know as soon as possible that you're leaving so you meet any notice periods. The last thing you want is to be stung by cancellation fees or end up paying for 2 services at the same time.

You can see our guide for how to switch broadband providers for more information.

Why you can trust Finder's broadband experts

We've done the work

We've researched and reviewed hundreds of internet plans to make our guides as helpful as possible. Our expertise is highlighted across numerous TV, print and digital media appearances.

We're reliable

We keep our product database of 65 internet providers updated regularly with the latest broadband deals. Our guides are carefully reviewed and fact-checked.

Frequently asked questions

Optus offers three 5G home internet plans all with different speed caps. Two of its 5G plans are capped to speeds of 50Mbps (Optus Plus Everyday 5G) and 100Mbps (Optus Plus Everyday Fast 5G), with respective typical evening speeds of 45Mbps and 87Mbps. The Optus Plus Entertainer Superfast 5G home internet plan is uncapped and has typical evening speeds of 240Mbps.
There is no single definitive answer here, as a lot would depend on your personal circumstances such as:
- Your NBN connection type
- Whether you're in a coverage area for Optus's 5G network and have a 5G compatible device.
- How close you are to a mobile tower
Optus 5G home internet plans are slightly cheaper than the equivalent NBN plans and are easier to set up. You will also be able to access the internet in the event of a power blackout.
Fixed line NBN connections however are more stable than 5G connections, and you can save money using a BYO modem.
Optus is one of the fastest internet providers in Finder's database. Its Optus Plus Everyday Ultrafast NBN has a typical evening speeds of 600Mbps, while the Optus Plus Entertainer Superfast 5G home internet plan has typical evening speeds of 240Mbps. These are some of the fastest typical evening speeds for their respective technology types in Finder's database.
To cancel your Optus internet plan you can:
- Call 1300 555 241 between 8am - 7pm (AEST) Monday to Friday, or on Saturday between 9am - 6pm (AEST).
- Message Optus in My Account
- Message Optus in the MyOptus app
Keep in mind an Optus representative will address any problems you have and check that you have the best Optus service for your needs, most likely trying to get you to stay. But if you still want to disconnect, you'll be walked through what happens next, such as when your service will finish and if there are cancellation fees or outstanding device payments.

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Thank you for your feedback!

Mark Neilsen

Mark Neilsen is a writer at Finder, specialising in streaming and broadband. He knows what you want to watch, how you can watch it and find you the cheapest way to watch it. He has over 20 years' experience in entertainment media, having worked for street bible The Drum Media as well as The Music's magazine and website. His articles have also appeared in Inpress, Beat, Time Off, Rave and more. While at Finder, Mark’s expertise has also been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to.

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8 Responses

MartinAugust 14, 2023

Hi I am looking to transfer from current NBN 50 provider to an equivalent service but I require email hosting for 4 -10 addresses. Which provider offers this?

Finder

MarkAugust 28, 2023Finder

Hi Martin,
We had a look at which providers still supply email addresses here: https://www.finder.com.au/tpg-ditch-email-2023
Hope this helps.

GregApril 13, 2018

Can someone reply regarding connection to the NBN.

JoelApril 13, 2018

Hi Greg,

Thanks for leaving a question on Finder.

You need to check first if NBN is available in your area. You can type your address from our NBN Tracker Map. If your area is NBN ready, you may compare NBN plans using our comparison table and our search filter to help narrow down your options.

Once you have chosen a particular plan, you may then click on the “Go to site” button and you will be redirected to the provider’s website where you can proceed with your application or get in touch with their representatives for further assistance.

Cheers,
Joel

JulieDecember 14, 2016

Is Telstra the only service to provide landlines in Burradoo nsw? We are having a terrible time trying to install nbn because the telephone line is very old and needs to be replaced. 2 months and still waiting!

Finder

MayDecember 14, 2016Finder

Hi Julie,

Thanks for your question.

I suggest that you enter your address on the panel found on the NBN tracker on our website to check any broadband service providers in Burradoo.

Cheers,
May

JuliaAugust 2, 2016

Hello I would like a pre paid mobile internet service unlimited usage just like the one I have had loyal to you for nearly 8 or more years. Now my daughter tells me you are taking this away from us long running loyal customers. We did not cancel our agreement. And I have an appointment with the Brisbane Ombudsman later this week. As I’m. Pretty sure you can not just opt out of our agreement. I could not so almost certain you legally should be unable to as well. I would appreciate your feedback on this matter. As I’ve been advised to approach you first. As I am doing so and logging and date stamping. I hope to hear from you asap.
Kind regards.

BrodieAugust 3, 2016

Hi Julia,

You’ve reached finder.com.au, not Optus. I would recommend contacting Optus customer support on 1300 555 002 or using the Live Chat system on the Optus website.

Thanks,
Brodie

Optus internet review

Our verdict: Optus offers a wide range of internet plans at average prices, but its fast speeds and entertainment packages could lure you in.

Optus internet review

Pros

Cons

Compare Optus internet plans

About Optus

Read a more detailed review on

Value for money

Things to watch out for:

Performance

Customer service

Bonus features

Streaming bundles and discounts

4G backup modem

Wi-Fi Booster

How does Optus compare?

How to switch to Optus

Why you can trust Finder's broadband experts

We've done the work

We're reliable

We're here to help

Frequently asked questions

Sources

Latest broadband news

Fast NBN plans are now cheaper. Is it worth switching?

5 perks you can score by upgrading your internet this year

NBN launches new uncapped satellite plans: Are they worth it?

Dodo’s most popular NBN plan is more expensive now: here’s how to save

Internet wars: Does the US have better broadband than Australia?

Best Black Friday internet deals from Aussie Broadband, TPG and more

Mark Neilsen

More guides on Finder

Get the best deal on your Internet plan

Looking for the best NBN plan?

Find the most popular Internet providers

Sick of slow Internet?

Cut the price of your Internet bill

Ask an Expert

8 Responses

Optus internet review

Our verdict: Optus offers a wide range of internet plans at average prices, but its fast speeds and entertainment packages could lure you in.

Optus internet review

Pros

Cons

Compare Optus internet plans

About Optus

Read a more detailed review on

Value for money

Things to watch out for:

Performance

Customer service

Bonus features

Streaming bundles and discounts

4G backup modem

Wi-Fi Booster

How does Optus compare?

How to switch to Optus

Why you can trust Finder's broadband experts

We've done the work

We're reliable

We're here to help

Frequently asked questions

How fast is Optus 5G home internet?

Is Optus 5G better than its NBN?

Is Optus internet fast?

How do I cancel my Optus internet plan?

Sources

Latest broadband news

More guides on Finder

Get the best deal on your Internet plan

Ask an Expert

8 Responses

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