Optus Broadband | ADSL, NBN and Mobile Broadband plans

Optus provides a wide variety of broadband plans and bundles across multiple technologies making Optus broadband well worth considering.


QUICK GUIDE: Services - Costs - Extras - Pros & Cons

What services does Optus offer?

The Optus broadband plan provisions differ depending on your location, as they do with every ISP. Currently Optus offers ADSL2+ broadband, NBN connections and HFC connections on its own cable broadband network, although that infrastructure is due to be taken over as part of the NBN multi-technology mix.

Optus also offers mobile broadband plans that leverage the network's 4G network.


How much does Optus Broadband cost?

Optus offers a full suite of broadband plans across different broadband technologies, but to its credit, the company has simplified the plans it offers. New customers can select from three core plan options: Made for Everyday and Made for Entertainment broadband bundles, and Unlimited Data broadband only plans. All three of these plan options come with 24 month and month-to-month casual contract lengths. Users who desire the fastest speeds can upgrade their eligible cable or NBN plan with Speed Boost Max for $20 per month to receive up to 100Mbps download speeds.


What additional services are included?

What voice options are provided?

Optus provides a variety of bundled packs that include home phone line rental and unlimited standard national and standard local calls on selected plans. If you opt for a standalone broadband only plan you’ll have to organise provision of landline services yourself.

What TV and movie options are provided?

Optus has a long standing partnership with Fetch TV. With Yes TV by Fetch you can pause, rewind and record up to 585 SD hours (or 1TB) of your favourite TV, plus get easy access to Netflix (you'll need a subscription to access Netflix though) and catch-up TV on your TV. Entertainment bundles provide the choice of 1 channel pack boasting popular networks including Disney, Nickelodeon, National Geographic Channel, E!, ESPN, ESPN2 and Comedy Channel.

The Fetch TV set top box is included with entertainment bundles. Yes TV by Fetch Mighty is a 1TB Personal Video Recorder that offers a variety of free movies each month, as well as optional subscription television channels. A nifty feature of Yes TV by Fetch Mighty is being able to record up to six channels while watching another, so you'll never miss an episode from any of your five shows again. Both Netflix and Stan are unmetered on home broadband plans for Optus customers, and there's also a bonus 3 month subscription to Stan offer available at the time of writing.

What happens if I exceed my monthly download limit?

Optus does not charge extra fees if you exceed your data limit on plans that are not unlimited. Instead your speed will be limited to 256kbps until your next billing cycle.


Pros and cons

Pros

  • Lots of unlimited options. This is especially important for faster NBN plans, where it would be easy to burn through your monthly data allowance.
  • Fetch TV bundle. It’s not quite as content-rich as Foxtel, but the Fetch TV PVR is a highly capable device with a good user interface. Optus Sport is also included on high-tier plans, which is great news for EPL and cricket fans.
  • Bundles include unlimited calls. If you make a lot of phone calls, Optus offers unlimited calling packages which could save you a lot of money.

Considerations

  • HFC upload speeds are slow. Optus offers "speed packs" to boost the download rate of its HFC cable products, but if you’re uploading lots of content, you can’t offer more to gain extra upload speed.
  • Most plans are 24 month only. Compared to ISPs that offer lots of month by month variances, or 12-18 month contracts, Optus only offers month-to-month casual or 24 month plans.
  • Extra cost if not paid by direct debit. Optus’ monthly pricing is predicated on you signing up for a direct debit. If you opt to pay manually, or want a paper bill, Optus will charge you more for that service.
  • Priority assistance. Optus does not currently provide priority assistance, which is a service which offers the highest level of service response for your fixed line telephone service. This service is available to customers with eligible medical conditions including a high risk of a respiratory emergency and a high risk of cardiovascular emergencies. Telstra is one provider who offers this service free of charge.

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4 Responses to Optus Broadband | ADSL, NBN and Mobile Broadband plans

  1. Default Gravatar
    Julie | December 14, 2016

    Is Telstra the only service to provide landlines in Burradoo nsw? We are having a terrible time trying to install nbn because the telephone line is very old and needs to be replaced. 2 months and still waiting!

    • Staff
      May | December 14, 2016

      Hi Julie,

      Thanks for your question.

      I suggest that you enter your address on the panel found on this page to check any broadband service providers in Burradoo.

      Cheers,
      May

  2. Default Gravatar
    Julia | August 2, 2016

    Hello I would like a pre paid mobile internet service unlimited usage just like the one I have had loyal to you for nearly 8 or more years. Now my daughter tells me you are taking this away from us long running loyal customers. We did not cancel our agreement. And I have an appointment with the Brisbane Ombudsman later this week. As I’m. Pretty sure you can not just opt out of our agreement. I could not so almost certain you legally should be unable to as well. I would appreciate your feedback on this matter. As I’ve been advised to approach you first. As I am doing so and logging and date stamping. I hope to hear from you asap.
    Kind regards.

    • Staff
      Brodie | August 3, 2016

      Hi Julia,

      You’ve reached finder.com.au, not Optus. I would recommend contacting Optus customer support on 1300 555 002 or using the Live Chat system on the Optus website.

      Thanks,
      Brodie

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