Optus
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Optus internet review

Our verdict: Optus offers a wide range of internet plans at average prices, but its fast speeds and entertainment packages could lure you in.

Optus internet review

Optus' range of internet plans sit towards the more expensive side of things when it comes to price.

The higher pricing for NBN plans could be worth it given Optus ranks consistently towards the top of the ACCC's Broadband Performance Report by providing customers with reliable speeds.

Its 5G home wireless plans offer decent speeds for average prices and are a good option for those wanting a portable internet connection within Optus' coverage area.

Optus also offers a range of bonus entertainment features such as Optus SubHub, discounted Optus Sport and free subscription to Netflix depending on the plan you choose.

Pros

  • NBN plans come with the option of a 4G back-up modem which is handy in an outage.
  • Reliable NBN speed performance – Optus has historically ranked in the top 4 of the quarterly ACCC Broadband Performance report.
  • Discounts on streaming services with Optus SubHub.

Cons

  • Expensive 5G home wireless modem – total cost is $576, but is free if you stay connected for 36 months.
  • NBN modems are included for $0 but only if you stay connected for 36 months

Compare Optus internet plans

1 - 4 of 9
Name Product Data Allowance Typical download speed Price Hid Compare Box!
Optus Plus Everyday Basic nbn®
NBN
Month-to-month
  • Month-to-month
  • Optus Ultra WiFi Gen 1 Modem with 4G backup, 4G speeds limited to 25/2Mbps. T&Cs apply
Unlimited Data
Data
Unlimited Data
25Mbps
nbn™25
Speed
25Mbps
nbn™25
$70
per month
Min total cost is $322 for first month
Price
$70 per month
Min total cost (incl delivery + fees) is $322 for first month
Optus Plus Everyday nbn®
NBN
Month-to-month
  • Month-to-month
  • Optus Ultra WiFi Modem Gen 2 included for $0 if you stay connected for 36 mths. T&Cs apply
Unlimited Data
Data
Unlimited Data
50Mbps
nbn™50
Speed
50Mbps
nbn™50
$85
per month
Min total cost is $391 for first month
Price
$85 per month
Min total cost (incl delivery + fees) is $391 for first month
Optus Plus Everyday Fast nbn®
NBN
Month-to-month
OFFER: Introductory offer: $89/mth for the first 6 months, normally $99/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • Optus Ultra WiFi Modem Gen 2 included for $0 if you stay connected for 36 mths. T&Cs apply
Unlimited Data
Data
Unlimited Data
100Mbps
nbn™100
Speed
100Mbps
nbn™100
$89
per month
Min total cost is $395 for first month
Price
$89 per month
Min total cost (incl delivery + fees) is $395 for first month
Optus Plus Family Entertainer nbn®
NBN
Month-to-month
OFFER: Introductory offer: $95/mth for the first 6 months, normally $105/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • Optus Ultra WiFi Modem Gen 2 and first Optus WiFi Booster Gen 2 included for $0 if you stay connected for 36 mths. T&Cs apply
Unlimited Data
Data
Unlimited Data
50Mbps
nbn™50
Speed
50Mbps
nbn™50
$95
per month
Min total cost is $617 for first month
Price
$95 per month
Min total cost (incl delivery + fees) is $617 for first month
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1 - 4 of 4
Name Product Data Allowance Typical download speed Price Hid Compare Box!
Optus Plus Everyday Basic 4G
Home wireless
Optus network
Month-to-month
OFFER: Intro offer: Get 1 month free for new & recontracting customers, $59/mth thereafter. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • Modem cost $216
Unlimited Data
Data
Unlimited Data
4G
Speed
4G
$59
per month
Min total cost is $216 for first month
Price
$59 per month
Min total cost (incl delivery + fees) is $216 for first month
Optus Plus Everyday 5G
Home wireless
Optus network
Month-to-month
OFFER: Introductory offer: 1 month of plan fees on Optus. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • $0 modem if you stay connected for 36 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
45Mbps
Speed
45Mbps
$69
per month
Min total cost is $576 for first month
Price
$69 per month
Min total cost (incl delivery + fees) is $576 for first month
Optus Plus Everyday Fast 5G
Home wireless
Optus network
Month-to-month
OFFER: Introductory offer: 1 month of plan fees on Optus. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • $0 modem if you stay connected for 36 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
87Mbps
Speed
87Mbps
$79
per month
Min total cost is $576 for first month
Price
$79 per month
Min total cost (incl delivery + fees) is $576 for first month
Optus Plus Entertainer Superfast 5G
Home wireless
Optus network
Month-to-month
OFFER: $89/mth for the first 6 months, then $99/mth (applied after "1 month free" offer). Eligibility criteria, T&Cs apply.
  • Month-to-month
  • $0 modem if you stay connected for 36 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
240Mbps
Speed
240Mbps
$89
per month
Min total cost is $576 for first month
Price
$89 per month
Min total cost (incl delivery + fees) is $576 for first month
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1 - 3 of 7
Name Product Data Allowance Typical download speed Price Hid Compare Box!
Optus Choice Plus Data Plan 20GB
Mobile broadband
Optus network
Month-to-month
  • Month-to-month
  • BYO modem or purchase one from $434.88
20GB
Data
20GB
5G / 4G / 3G
Speed
5G / 4G / 3G
$20
per month
Min total cost is $20 for first month
Price
$20 per month
Min total cost is $20 for first month
Optus Prepaid Data Only 25GB $30 30 Days
Mobile broadband
Optus network
30 Days contract
  • 30 Days expiry
  • BYO modem or purchase one from $39
25GB
Data
25GB
4G
Speed
4G
$30
per 30 days
Min total cost is $30 over 30 days
Price
$30 per 30 days
Min total cost is $30 over 30 days
Optus Prepaid Data Only 25GB $30 Recharge 30 Days
Mobile broadband
Optus network
30 Days contract
  • 30 Days expiry
  • BYO modem or purchase one from $39
25GB
Data
25GB
4G / 3G
Speed
4G / 3G
$30
per 30 days
Min total cost is $30 over 30 days
Price
$30 per 30 days
Min total cost is $30 over 30 days
loading

About Optus

Optus is one of the largest telecommunications companies in Australia, providing mobile, telephone, internet, entertainment and business network services.

  • It has more than 10 million customers
  • Its 4G plus network reaches 98.5% of the Australian population, with their 5G network progressively rolling out.
  • Although it suffered a data breach in September 2022, Optus has introduced new security measures for the added safety of its customers, such as multi-factor authentication.

Read a more detailed review on


money icon

Value for money

Optus NBN plans are slightly higher than the average prices we compare on Finder. Its NBN 250 plan however works out to be slightly cheaper than the average.

When you consider the promotional offers Optus sometimes has, its plans do end up slightly cheaper than the average, but this promotional period only lasts for the first 6 months.

  • Good to know: You can save up to 10% across streaming services with Optus SubHub if you sign up to any of the Optus NBN family plans.

Other plan value includes an option to get a 4G back-up modem (which is only offered by a handful of NBN providers) in case your NBN connection drops out and unlimited data across all its NBN plans. You can also choose to BYO modem instead.

Optus home wireless broadband plans offer an alternative to the NBN if you're unhappy with or unable to get a fixed-line internet connection.

The prices of its home wireless broadband plans aren't the cheapest, but are in line with the average cost of plans we compare on Finder.

It offers a range of 4G and 5G plans on the second largest mobile network in the country. Compared to the NBN, that's speeds you'd expect on an NBN 25 (4G) or NBN 50 (5G) plan.

The Optus Plus Entertainer Superfast 5G plan provides typical peak-time download speeds of 240Mbps that are uncapped. Optus is only one of 4 providers that offer uncapped speeds on a 5G home internet plan.

This particular plan also has a minimum 50Mbps satisfaction guarantee to make sure you've always got decent speeds.
It also includes a bundled Standard Netflix subscription via Optus SubHub, bumping up the value.

Optus offers a range of mobile broadband plans designed to be used in a single device or Wi-Fi dongle.

You can get between 20GB to 80GB with a variety of ways to pay including month-to-month and prepaid. The month-to-month Optus Plus Choice Data Plan includes endless data with no excess data charges. Instead your speed will be slowed down to 1.5Mbps if you exceed your data limit.

Compared to other mobile broadband plans on Finder, Optus' prices are fairly reasonable for its month-to-month plan, but are on the expensive side for its prepaid plans.

Some plans are also 5G capable (depending on 5G availability in your area and whether you have a 5G capable device).

Things to watch out for:

  • If you choose to get the Optus Ultra Wi-Fi 6 Modem Gen 2, Optus will cover the cost of the modem unless you cancel your plan before 36 months are up. If you do, you'll need to pay $8.50 for each month remaining.
  • Family plans include an Optus Ultra Wi-Fi Booster Gen 2. If you cancel your plan before 36 months are up you'll need to pay $14.50 for each month remaining in full for the combined modem and booster cost.
  • A 5G home wireless modem costs $576 but it's $0 if you stay connected for 36 months. You'll need to pay $16 for every remaining month in full if you leave.

speedometer icon

Performance

In September 2023, Optus came 4th (out of 11 providers) in the ACCC Broadband Performance Report. Optus delivered maximum speeds 100.2% of the time during the busy hours of the day (7pm to 11pm).

  • Good to know: The maximum speed is the fastest speed achievable for a particular NBN plan. For example, NBN 50 plans max out at 50Mbps.

Since the report's inception in 2021, Optus has consistently ranked in the top 4 providers.

  • Why this matters: The ACCC report measures speeds to help consumers see which NBN providers are providing reliable speeds in line with what they advertise.

customer service icon

Customer service

It's easy to get in touch with the Optus support team. You can contact them by:

  • Calling the customer service line (133 937) between 9am and 6pm, Monday to Friday or between 9am and 5pm on Saturdays
  • Speaking to someone at an Optus retail store
  • Start a live chat on the Optus website
  • Sending a message via "My Account" for 24/7 personal support via the My Optus app or online
  • Sending a message to the Optus Facebook or Twitter accounts

The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, Optus:

  • Had 30.6% of all complaints, which was the second highest of all providers.
  • Saw a 29.5% increase in complaints compared to the previous year.
  • Keep in mind: While this might sound large, Optus is also touted as the second biggest telecommunications company in Australia, so it makes sense for them to have a larger number of complaints. The 2023 report also covered the period of the major data breach, which explains the increase in complaints.

bonus icon

Bonus features

Besides reliable internet speeds, Optus also offers a range of perks alongside its home internet plans.

Streaming bundles and discounts

SubHub is a service that allows you to bundle selected streaming subscriptions and save up to 10% on your total cost if you're an Optus customer.

Add 2 subscriptions to unlock a 5% discount on both or add 3 or more to unlock 10% off across all.

If you have an active home internet service with Optus, you can subscribe to Optus Sport for a discounted $6.99 a month. Optus Sport has exclusive access to the Premier League and other football competitions.

Without this discount, Optus Sport costs $24.99 a month or $199 a year.

4G backup modem

All Optus NBN plans come with the option to BYO modem or purchase an Optus Ultra Wi-Fi Modem.

If there's a problem with the NBN and your connection drops out, your modem will switch to Optus' 4G network.

This is meant to be a backup solution and speeds are capped to 25Mbps for downloads and 2Mbps for uploads. At these speeds, you can still have 1-2 people streaming in standard definition and browsing the internet and social media.

Wi-Fi Booster

Your coverage can be affected by distance from your modem as well as blackspots. Optus Ultra Wi-fi Booster Gen 2 helps to extend the coverage in your home by boosting the signal.

The booster is included with Optus Internet Family Entertainer plans at no charge but is an optional add-on for other plans.

How does Optus compare?

As NBN 50 is the most common plan in Australia, here's how Optus stacks up against other major internet providers for its plan.

ProviderTypical evening speedPriceLearn more
Optus50Mbps$85/month
View plans
Telstra50Mbps$100/month
Read review
TPG50Mbps$74.99/month
View plans
AGL50Mbps$84/month
View plans
iiNet50Mbps$79.99/month
View plans
Aussie Broadband48Mbps$85/month
Read review
Belong50Mbps$80/month
View plans
Tangerine50Mbps$79.90/month
View plans

How to switch to Optus

You can easily sign up to Optus once you've decided on an internet plan that works best for you. Simply enter your address once you're on its website to make sure you can access the plan you've chosen.

This applies for both NBN and home wireless plans, as you'll need to be within Optus' coverage area for its home internet plans.

phone

What if I'm moving house?
If you're already an Optus NBN or 4G or 5G home internet customer, you can book a relocation. Optus will ensure that your old service will end on the agreed-upon date and get your new service up and running. It aims to process new connections within 2 business days. There shouldn't be any fees associated with moving your internet service. The only fee that might apply is a new development charge of $300 for NBN if your property is classified as a new development and has never had a service connected.

If you're using mobile broadband, you won't need to make any physical changes to your service, but you will need to let Optus know your new address for emergency service purposes. There are no installation fees for mobile broadband.

Let your old provider know as soon as possible that you're leaving so you meet any notice periods. The last thing you want is to be stung by cancellation fees or end up paying for 2 services at the same time.

You can see our guide for how to switch broadband providers for more information.


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8 Responses

    Default Gravatar
    MartinAugust 14, 2023

    Hi I am looking to transfer from current NBN 50 provider to an equivalent service but I require email hosting for 4 -10 addresses. Which provider offers this?

    Default Gravatar
    GregApril 13, 2018

    Can someone reply regarding connection to the NBN.

      Default Gravatar
      JoelApril 13, 2018

      Hi Greg,

      Thanks for leaving a question on Finder.

      You need to check first if NBN is available in your area. You can type your address from our NBN Tracker Map. If your area is NBN ready, you may compare NBN plans using our comparison table and our search filter to help narrow down your options.

      Once you have chosen a particular plan, you may then click on the “Go to site” button and you will be redirected to the provider’s website where you can proceed with your application or get in touch with their representatives for further assistance.

      Cheers,
      Joel

    Default Gravatar
    JulieDecember 14, 2016

    Is Telstra the only service to provide landlines in Burradoo nsw? We are having a terrible time trying to install nbn because the telephone line is very old and needs to be replaced. 2 months and still waiting!

      AvatarFinder
      MayDecember 14, 2016Finder

      Hi Julie,

      Thanks for your question.

      I suggest that you enter your address on the panel found on the NBN tracker on our website to check any broadband service providers in Burradoo.

      Cheers,
      May

    Default Gravatar
    JuliaAugust 2, 2016

    Hello I would like a pre paid mobile internet service unlimited usage just like the one I have had loyal to you for nearly 8 or more years. Now my daughter tells me you are taking this away from us long running loyal customers. We did not cancel our agreement. And I have an appointment with the Brisbane Ombudsman later this week. As I’m. Pretty sure you can not just opt out of our agreement. I could not so almost certain you legally should be unable to as well. I would appreciate your feedback on this matter. As I’ve been advised to approach you first. As I am doing so and logging and date stamping. I hope to hear from you asap.
    Kind regards.

      Default Gravatar
      BrodieAugust 3, 2016

      Hi Julia,

      You’ve reached finder.com.au, not Optus. I would recommend contacting Optus customer support on 1300 555 002 or using the Live Chat system on the Optus website.

      Thanks,
      Brodie

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