Optus' range of internet plans sit towards the more expensive side of things when it comes to price:
Optus' NBN 50 and NBN 100 plans are on the more expensive side compared to other plans on Finder, however, it does run 6-month promotions occasionally which makes it more affordable.
While Optus includes the modem for free on its NBN plans, keep in mind that if you don't stay connected for 36 months, you'll need to pay them back for it, which could be quite costly.
Optus boasts a range of 4G and 5G home internet plans which are averagely priced, though its speed guarantees on the 5G home internet plans are a nice touch to ensure you're always getting a certain minimum speed on your plan.
The higher pricing for NBN plans could be worth it given Optus ranks consistently towards the top of the ACCC's Broadband Performance Report by providing customers with reliable speeds.
Optus also offers a range of bonus entertainment features such as Optus SubHub, discounted Optus Sport and free subscription to Netflix depending on the plan you choose.
Things to watch out for:
If you choose to get the Optus Ultra Wi-Fi 6 Modem Gen 2 with one of its Everyday NBN plans, Optus will cover the cost of the modem unless you cancel your plan before 36 months are up. If you do, you'll need to pay $8.50 for each month remaining.
Family Entertainer plans also include an Optus Ultra Wi-Fi Booster Gen 2 with a modem. If you cancel your plan before 36 months are up you'll need to pay $14.50 for each month remaining in full for the combined modem and booster cost.
A 5G home wireless modem costs $468 but it's $0 if you stay connected for 36 months. You'll need to pay $13 for every remaining month in full if you leave.
A bit of background on Optus
Optus is one of the largest telecommunications companies in Australia, providing mobile, telephone, internet, entertainment and business network services.
It has more than 10 million customers
Its 4G plus network reaches 98.5% of the Australian population, with their 5G network progressively rolling out.
Although it suffered a data breach in September 2022, Optus has introduced new security measures for the added safety of its customers, such as multi-factor authentication.
In March 2024, Optus came 3rd (out of 12 providers) in the ACCC Broadband Performance Report. Optus delivered maximum speeds 101.4% of the time during the busy hours of the day (7pm to 11pm).
As Optus achieves speeds exceeding 100%, this means it consistently delivers the advertised speeds on its plans even during peak hours of the day.
Good to know: The maximum speed is the fastest speed achievable for a particular NBN plan. For example, NBN 50 plans max out at 50Mbps.
Since the report's inception in 2021, Optus has consistently ranked in the top 4 providers.
Why this matters: The ACCC report measures speeds to help consumers see which NBN providers are providing reliable speeds in line with what they advertise.
Customer service
It's easy to get in touch with the Optus support team. You can contact them by:
Calling the customer service line (133 937) between 9am and 6pm, Monday to Friday or between 9am and 5pm on Saturdays
Speaking to someone at an Optus retail store
Start a live chat on the Optus website
Sending a message via "My Account" for 24/7 personal support via the My Optus app or online
Sending a message to the Optus Facebook or Twitter accounts
The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, Optus:
Had 30.6% of all complaints, which was the second highest of all providers.
Saw a 29.5% increase in complaints compared to the previous year.
Keep in mind: While this might sound large, Optus is also touted as the second biggest telecommunications company in Australia, so it makes sense for them to have a larger number of complaints. The 2023 report also covered the period of the major data breach, which explains the increase in complaints.
Bonus features
Besides reliable internet speeds, Optus also offers a range of perks alongside its home internet plans.
Streaming bundles and discounts
SubHub is a service that allows you to bundle selected streaming subscriptions and save up to 10% on your total cost if you're an Optus customer.
Add 2 subscriptions to unlock a 5% discount on both or add 3 or more to unlock 10% off across all.
If you have an active home internet service with Optus, you can subscribe to Optus Sport for a discounted $6.99 a month. Optus Sport has exclusive access to the Premier League and other football competitions.
Without this discount, Optus Sport costs $24.99 a month or $199 a year.
4G backup modem
All Optus NBN plans come with the option to purchase an Optus Ultra Wi-Fi Modem.
If there's a problem with the NBN and your connection drops out, the modem will switch to Optus' 4G network.
This is meant to be a backup solution and speeds are capped to 25Mbps for downloads and 2Mbps for uploads. At these speeds, you can still have 1-2 people streaming in standard definition and browsing the internet and social media.
Wi-Fi Booster
Your coverage can be affected by distance from your modem as well as blackspots. Optus Ultra Wi-fi Booster Gen 2 helps to extend the coverage in your home by boosting the signal.
The booster is included with Optus Internet Family Entertainer plans at no charge, but is an optional add-on for other plans.
How does Optus compare?
As NBN 50 is the most common plan in Australia, here's how Optus stacks up against other major internet providers for its plan.
You can easily sign up to Optus once you've decided on an internet plan that works best for you. Simply enter your address once you're on its website to make sure you can access the plan you've chosen.
This applies for both NBN and home wireless plans, as you'll need to be within Optus' coverage area for its home internet plans.
What if I'm moving house? If you're already an Optus NBN or 4G or 5G home internet customer, you can book a relocation. Optus will ensure that your old service will end on the agreed-upon date and get your new service up and running. It aims to process new connections within 2 business days. There shouldn't be any fees associated with moving your internet service. The only fee that might apply is a new development charge of $300 for NBN if your property is classified as a new development and has never had a service connected.
If you're using mobile broadband, you won't need to make any physical changes to your service, but you will need to let Optus know your new address for emergency service purposes. There are no installation fees for mobile broadband.
Let your old provider know as soon as possible that you're leaving so you meet any notice periods. The last thing you want is to be stung by cancellation fees or end up paying for 2 services at the same time.
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Frequently asked questions
Optus offers 3 5G home internet plans all with different speed caps. Two of its 5G plans have capped speeds, at 50Mbps for the Optus Plus Everyday 5G and 100Mbps for Optus Plus Everyday Fast 5G, with respective typical evening speeds of 45Mbps and 87Mbps. The Optus Plus Entertainer Superfast 5G home internet plan is uncapped and has typical evening speeds of 240Mbps.
There is no single definitive answer here, as a lot would depend on your personal circumstances such as:
Your NBN connection type
Whether you're in a coverage area for Optus's 5G network and have a 5G compatible device.
How close you are to a mobile tower
Optus 5G home internet plans are slightly cheaper than the equivalent NBN plans and are easier to set up. You will also be able to access the internet in the event of a power blackout.
Fixed line NBN connections however are more stable than 5G connections, and you can save money using a BYO modem.
Optus is one of the fastest internet providers in Finder's database. Its Optus Plus Everyday Ultrafast NBN has a typical evening speeds of 600Mbps, while the Optus Plus Entertainer Superfast 5G home internet plan has typical evening speeds of 240Mbps. These are some of the fastest typical evening speeds for their respective technology types in Finder's database.
To cancel your Optus internet plan you can:
Call 1300 555 241 between 8am - 7pm (AEST) Monday to Friday, or on Saturday between 9am - 6pm (AEST).
Message Optus in My Account
Message Optus in the MyOptus app
Keep in mind an Optus representative will address any problems you have and check that you have the best Optus service for your needs, most likely trying to get you to stay. But if you still want to disconnect, you'll be walked through what happens next, such as when your service will finish and if there are cancellation fees or outstanding device payments.
Mark Neilsen is a writer at Finder, specialising in streaming, broadband and mobile. He looks for deals on all those services and keeps you abreast of any changes to see what's worth it for you. He has over 20 years' experience in print and digital media and while at Finder, Mark’s expertise has been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming, mobile and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to.
Hi I am looking to transfer from current NBN 50 provider to an equivalent service but I require email hosting for 4 -10 addresses. Which provider offers this?
You need to check first if NBN is available in your area. You can type your address from our NBN Tracker Map. If your area is NBN ready, you may compare NBN plans using our comparison table and our search filter to help narrow down your options.
Once you have chosen a particular plan, you may then click on the “Go to site” button and you will be redirected to the provider’s website where you can proceed with your application or get in touch with their representatives for further assistance.
Is Telstra the only service to provide landlines in Burradoo nsw? We are having a terrible time trying to install nbn because the telephone line is very old and needs to be replaced. 2 months and still waiting!
Hello I would like a pre paid mobile internet service unlimited usage just like the one I have had loyal to you for nearly 8 or more years. Now my daughter tells me you are taking this away from us long running loyal customers. We did not cancel our agreement. And I have an appointment with the Brisbane Ombudsman later this week. As I’m. Pretty sure you can not just opt out of our agreement. I could not so almost certain you legally should be unable to as well. I would appreciate your feedback on this matter. As I’ve been advised to approach you first. As I am doing so and logging and date stamping. I hope to hear from you asap.
Kind regards.
You’ve reached finder.com.au, not Optus. I would recommend contacting Optus customer support on 1300 555 002 or using the Live Chat system on the Optus website.
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Hi I am looking to transfer from current NBN 50 provider to an equivalent service but I require email hosting for 4 -10 addresses. Which provider offers this?
Hi Martin,
We had a look at which providers still supply email addresses here: https://www.finder.com.au/tpg-ditch-email-2023
Hope this helps.
Can someone reply regarding connection to the NBN.
Hi Greg,
Thanks for leaving a question on Finder.
You need to check first if NBN is available in your area. You can type your address from our NBN Tracker Map. If your area is NBN ready, you may compare NBN plans using our comparison table and our search filter to help narrow down your options.
Once you have chosen a particular plan, you may then click on the “Go to site” button and you will be redirected to the provider’s website where you can proceed with your application or get in touch with their representatives for further assistance.
Cheers,
Joel
Is Telstra the only service to provide landlines in Burradoo nsw? We are having a terrible time trying to install nbn because the telephone line is very old and needs to be replaced. 2 months and still waiting!
Hi Julie,
Thanks for your question.
I suggest that you enter your address on the panel found on the NBN tracker on our website to check any broadband service providers in Burradoo.
Cheers,
May
Hello I would like a pre paid mobile internet service unlimited usage just like the one I have had loyal to you for nearly 8 or more years. Now my daughter tells me you are taking this away from us long running loyal customers. We did not cancel our agreement. And I have an appointment with the Brisbane Ombudsman later this week. As I’m. Pretty sure you can not just opt out of our agreement. I could not so almost certain you legally should be unable to as well. I would appreciate your feedback on this matter. As I’ve been advised to approach you first. As I am doing so and logging and date stamping. I hope to hear from you asap.
Kind regards.
Hi Julia,
You’ve reached finder.com.au, not Optus. I would recommend contacting Optus customer support on 1300 555 002 or using the Live Chat system on the Optus website.
Thanks,
Brodie