Belong Broadband delivers affordable internet using Telstra's extensive ADSL and NBN network.
What services does Belong Broadband offer?
Belong Broadband is Telstra's budget home broadband brand, operated using Telstra's network but run entirely separately. In areas where homes are NBN-enabled, you can sign up for an NBN broadband service. Elsewhere, you can sign up for an ADSL2 service using Telstra's network. There's no activation fee charged, though if extra cabling or trenching is required to set up the service, you will have to pay for that.
How much does Belong Broadband cost?
You can sign up for Belong Broadband either on a month-to-month basis or on a 12-month contract. The 12-month contract options are $5 per month cheaper, and the cost of the supplied Sagemcom F@ST 4315 Wi-Fi modem drops from $60 to $0 if you sign up on contract. Pricing for the ADSL2 services varies depending on the download allowance (a basic 100GB and a 1000GB option). The price for NBN services also varies depending on whether you want the basic 12Mbps download/1Mbps service, or opt for the faster (and more expensive) 25/5 or 100/40 options.
What additional services are included?
What voice options are provided?
The basic Belong service is data-only, and doesn't include any voice calling options. For an additional $10 a month, you can add the Belong Voice bundle. This assigns you an Australian local number and lets you make unlimited calls to Australian landline and mobile numbers. Rather than using a handset, you install an Android or iOS app and take your calls there. The software includes a voicemail service. You can install this on up to three devices, and you can use it anywhere the device has a connection to broadband Wi-Fi. If you regularly call overseas numbers, you can pay an additional $10 a month for unlimited calls to mobile and landline numbers in the following ten countries:
- China
- Germany
- Hong Kong
- India
- Malaysia
- New Zealand
- Singapore
- South Korea
- UK
- USA
What happens if I exceed my monthly download limit?
Once you exceed your monthly download allowance, your download speed will be shaped down to 256Kbps for the remainder of the month. There's no option to pay for extra data blocks, but you can opt to upgrade to one of the higher capacity plans (from 100GB or 1000GB) and have that activated immediately.
Pros and cons
Pros
- No-contract option. If you don't want to be locked into a long-term deal, you can sign up month-to-month.
- Broadband-only. No need to pay landline rental if you don't need it.
- Take landline voice calls on your mobile. The Belong Voice option means you don't have to pay for a separate handset.
Cons
- No data expansion options. If you use all your data in a month, there's no option to add more.
- Reliant on ADSL. Outside of NBN areas, your speed is likely to vary considerably depending on the condition of copper wiring in your neighbourhood.
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If I take up one of your NBN offers and wish to keep my landline, will I need to pay extra for the privilege ?
Hi Lesley,
Thanks for your inquiry.
There are no fees for retaining an existing home phone.
Please click here for all the information you need to know in switching to NBN
Hope this information helped.
Cheers,
Arnold
I currently have and pay for a landline. Can this be transferred to Belong if I take up one of their nbn options please/
Hi Gordon,
Thanks for your question.
If you have decided to go with a new provider, generally, you may still keep your old phone number and port it over to the new provider to continue receiving calls made to your existing phone number.
You may directly get in touch with your new provider to check the requirements for number porting.
Cheers,
Anndy
I have been trying to contact Belong by phone for the last 3 days (3rd to 6th Jan 2017) but no one answers.
Hi Rob,
Thanks for reaching out.
If you are unable to contact Belong by phone, you may want to try getting in touch with their customer support team. Just click any of the “go to site’ button so you’ll be redirected to Belong website. On their home page, there is a button to “chat.”
Cheers,
Anndy
2 Harrison Crescent Yankalilla is a near new home but the nbn has not been connected to the house. I can see wires coiled by the electrical green box by the footpath.
Could you give an estimation of time frame and basic costs to have the basic nbn installed in the house please.
Hi Neil,
I’ve entered your address into our nbn tracker, but there doesn’t seem to be any information on the NBN rollout in your area. I would recommend contacting nbnco directly with your query.
Thanks,
Brodie
Hi
Please can you let me know the technical specifications of the ONU. I.E. how many Ethernet ports, wifi. Will I still require a router? Etc
Thanks