Belong is Australia's first-ever carbon-neutral broadband provider. It has since been joined by 4 other brands but is still well known for this feature.
It offsets all its emissions in accordance with the criteria laid down by the government-backed Climate Active program.
Belong is a cheaper cousin to Telstra. It's fully owned by the telco giant but offers its own plans with slightly slower speeds and much more affordable prices.
Belong could suit you if
You're environmentally focused. Belong is 1 of 5 carbon-neutral NBN providers in Australia.
You don't mind trying out Belong mobile. Each Belong NBN plan comes with a SIM loaded with $80 of credit – equal to 3 months of Belong's 20GB mobile plan.
You're looking for a cheap, new modem. Belong offers a BYO modem option or you can buy one off it for just $60, which is much cheaper than most providers (around $100 or more).
But keep in mind that Belong
Has only a few ways to get in touch with its team and you may have to wait a long time for a response.
Doesn't offer any form of home phone service in case you wanted to keep an active home phone line.
Belong NBN plans are fairly decent value, coming in around $10 cheaper than the Finder average for its speed tiers.
Good to know: You can either bring your own modem for free or purchase a new one for $60. This is very cheap as provider-supplied modems go (usually around $100 or more).
Belong's mobile broadband plans are excellent value across the board. It even features one of the highest data caps available on the market: 500GB for only $70.
Best of all, Belong doesn't place any restrictions on how you can use it, so you can share it between all your devices in any way you want – some providers don't allow this.
Good to know: You can gift your mobile broadband data in 1GB blocks to other Belong mobile customers, even if they only have a regular mobile plan.
Performance
Sadly, there are no third-party measures of Belong's broadband performance (such as the ACCC Broadband Performance Report).
However, Belong's advertised typical evening speeds are at or near the maximum for their speed tiers, which means your connection should perform well most of the time.
Good to know: Max speeds are the fastest speed your plan can reach for a given speed tier. For example, an NBN 100 plan has a max speed of 100Mbps, NBN 50 is 50Mbps and so forth.
Customer service
Belong only has 2 ways to get in touch if you need some help.
If you have a Belong account, you can leave a message with your request and someone should get back to you.
You can send a message via Belong's social media on Twitter or Facebook.
Keep in mind: You may have to wait a while for a response from Belong. As of March 2022, wait times were 20 hours for contact via the Belong website and 13 hours via Facebook or Twitter.
Bonus features
Belong has a couple of nice features on its NBN plans:
â™» Carbon neutral
Belong is 1 of 5 carbon-neutral broadband providers in Australia.
It measures its total carbon emissions and then invests in Australian renewable-energy projects that remove an equivalent amount of carbon from the atmosphere.
Its carbon neutrality is verified by the government-backed program Climate Active.
🆓 Free $80 mobile SIM
All Belong NBN plans come with a bonus mobile SIM containing $80 of credit.
This is roughly equivalent to 3 months of Belong's $25 for 20GB mobile plan, which is pretty handy to have if you're looking for a mobile plan.
Which rivals are giving Belong a run for its money?
For local support
Not only does Aussie Broadband have live chat and lots of other ways to get in touch, but its customer support is all locally based in Australia.
For cheaper prices
Tangerine is about as cheap as it gets when it comes to plans, especially with its 6-month sign-up discounts.
For a home phone line
If you're after a cheap home phone line, iiNet lets you add one on with unlimited calls to national and mobile numbers for just $5 extra per month.
Ready to sign up to Belong NBN?
If you're sold on Belong, you can hit the green "Go to site" button in our comparison table. Just type in your home address and you can sign up to whatever plan you want.
What if I'm moving house? If you're not a Belong customer already, it could take between 3 days and 2 weeks to get connected, depending on modem delivery and other factors. If you're an existing customer, log onto your Belong account, enter your moving date in the "Move Service" management section and Belong will fill you in on what you need to know to make the move.
Also make sure to let your current provider know you're moving – you don't want to get stuck paying for 2 Internet plans at once.
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Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney.
Please note that we are not an internet provider, but rather a comparison and general information website.
Regarding your question, generally speaking, there are not there are no fees for retaining an existing home phone. If you wish to check and compare broadband plans, check our NBN internet page for more details.
If you have decided to go with a new provider, generally, you may still keep your old phone number and port it over to the new provider to continue receiving calls made to your existing phone number.
You may directly get in touch with your new provider to check the requirements for number porting.
If you are unable to contact Belong by phone, you may want to try getting in touch with their customer support team. Just click any of the “go to site’ button so you’ll be redirected to Belong website. On their home page, there is a button to “chat.”
2 Harrison Crescent Yankalilla is a near new home but the nbn has not been connected to the house. I can see wires coiled by the electrical green box by the footpath.
Could you give an estimation of time frame and basic costs to have the basic nbn installed in the house please.
I have entered your address into our NBN tracker, but there doesn’t seem to be any information on the NBN rollout in your area. I would recommend contacting NBNCo directly with your query.
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If I take up one of your NBN offers and wish to keep my landline, will I need to pay extra for the privilege ?
Hi Lesley,
Thanks for your inquiry.
Please note that we are not an internet provider, but rather a comparison and general information website.
Regarding your question, generally speaking, there are not there are no fees for retaining an existing home phone. If you wish to check and compare broadband plans, check our NBN internet page for more details.
Hope this information helped.
Cheers,
Arnold
I currently have and pay for a landline. Can this be transferred to Belong if I take up one of their nbn options please/
Hi Gordon,
Thanks for your question.
If you have decided to go with a new provider, generally, you may still keep your old phone number and port it over to the new provider to continue receiving calls made to your existing phone number.
You may directly get in touch with your new provider to check the requirements for number porting.
Cheers,
Anndy
I have been trying to contact Belong by phone for the last 3 days (3rd to 6th Jan 2017) but no one answers.
Hi Rob,
Thanks for reaching out.
If you are unable to contact Belong by phone, you may want to try getting in touch with their customer support team. Just click any of the “go to site’ button so you’ll be redirected to Belong website. On their home page, there is a button to “chat.”
Cheers,
Anndy
2 Harrison Crescent Yankalilla is a near new home but the nbn has not been connected to the house. I can see wires coiled by the electrical green box by the footpath.
Could you give an estimation of time frame and basic costs to have the basic nbn installed in the house please.
Hi Neil,
Thanks for your inquiry.
I have entered your address into our NBN tracker, but there doesn’t seem to be any information on the NBN rollout in your area. I would recommend contacting NBNCo directly with your query.
Thanks,
Brodie
Hi
Please can you let me know the technical specifications of the ONU. I.E. how many Ethernet ports, wifi. Will I still require a router? Etc
Thanks