Tangerine NBN review

Our verdict: Tangerine stands out for offering some of the cheapest plans on Finder. Its $15 sign up promotion gained it a spot as a finalist for the Best NBN Plan in the 2021 Finder Awards.

We’re reader-supported and may be paid when you visit links to partner sites. We don’t compare all products in the market, but we’re working on it!

Pros

  • 14-day NBN trial
  • Discounted prices for the first 6 months
  • Option to add unlimited standard calls to your home phone

Cons

  • Not a lot of perks on plans
  • NBN 100 and NBN 250 plans could be faster

Compare Tangerine NBN plans

Tangerine review: Our verdict

Tangerine offers fast speed NBN plans that are some of the cheapest on Finder.

They may not come with too many bells and whistles but they also won't make a massive dent on your monthly budget.

As an added bonus, Tangerine's also one of the rare NBN providers that offers a 14-day free trial. If you aren't satisfied with its service, you'll get your money back (modem costs excluded).

Tangerine could be right for you if:

  • You're looking for fast NBN 25 or NBN 50 plans. Tangerine offers the maximum speeds available on these NBN tiers.
  • You're after an affordable and simple NBN plan. Tangerine cuts $15 off each month for the first 6 months of your plan if you're a new customer.
  • You want to keep using your home phone. Tangerine offers unlimited standard calls in Australia for an extra $10 a month.

However, Tangerine may not be for you if:

  • High speeds matter to you. Tangerine's NBN 100 and NBN 250 plans offer slightly slower speeds compared to other providers. If you live in a household of 4 or more, you may find faster speeds elsewhere.

Read a more detailed review on


money icon

Value for money

Tangerine's 6-month discounts make its NBN plans some of the cheapest on the market.

After the discount runs out, Tangerine isn't the lowest cost provider but its prices are still strong.

  • Good to know: After Tangerine's 6-month promotional period, its plans cost about $5 less than the average NBN plan on Finder for its respective speed tiers.

Tangerine's plans come with no setup fee and the option to BYO modem to cut down on upfront costs.

If you don't already have a modem, you can also buy one from Tangerine for an additional $149, which is about the average price of a modem when you purchase it from a provider.

Things to watch out for:

  • Tangerine's 14-day NBN trial only refunds your plan fees. If you buy a modem from Tangerine, you won't get this cost refunded. They will, however, unlock the modem for you so you can use it with another provider.
  • Its NBN 250 plans is one of the cheapest in its category but its speeds are nothing special. Paying an extra $5-10 a month could get you speeds much closer to the maximum of 250Mbps.

speedometer icon

Performance

There's no official way to judge Tangerine's performance as it isn't included in the ACCC report for broadband performance.

Tangerine self reports the following speeds during the busiest hours of the day (7-11pm):

  • NBN 25: 25 Mbps
  • NBN 50: 50Mbps
  • NBN 100: 92Mbps
  • NBN 250: 205Mbps

Based on typical evening speeds alone, we can assume you will get fast speeds on its NBN 25 and NBN 50 plans since Tangerine offers the maximum speed available on these tiers.

However, its NBN 100 and NBN 250 plans don't stack up as well against other providers, many of which offer faster typical evening speeds.

customer service icon

Customer service

live chat icon
Live chat available
live chat
Support via WhatsApp
mobile app icon
Online account management

Tangerine makes it easy to reach its customer and technical support teams:

  • Customer support is available Monday to Friday from 8:30am-7pm AEDT and Saturday from 9am-6pm AEDT
  • Its technical support team is available for slightly longer hours - 8am-10pm AEDT on weekdays and 8am-8pm AEDT on weekends
  • Get the choice between live chat or WhatsApp, though WhatsApp replies could be delayed
  • Leave a message through its online form
  • Login to your Self Care Portal to send any enquiries

bonus icon

Bonus features

Tangerine's NBN plans aren't feature packed but you do get:

14-day NBN trial

Tangerine's NBN trial and money-back guarantee is a rare feature.

If you're unhappy with its service, you can cancel your plan within 14 days and switch providers. You'll get refunded your plan fees, but not your modem fee.

Referral bonus

You'll get a $25 credit on your account if you refer a friend and they sign up to a Tangerine NBN plan.

Home phone line

Pay an additional $10 a month to add a home phone line to your NBN plan. It includes unlimited local, national and mobile calls within Australia.

Consider whether you actually need to use your home phone if you already have a mobile plan with unlimited calls and texts. Remember, if the NBN goes down in an outage, so will your home phone.

Which rivals are giving Tangerine a run for its money?

Tangerine has a lot of value to offer especially for NBN 25 and NBN 50. However, there are other providers offering more on other speed tiers.

For more cheap deals:

spintel logo

SpinTel offers sign-up discounts too that are comparable with Tangerine, only with slightly faster speeds. It also comes with no setup fee and the option to BYO modem.

For more perks:
aussie broadband logo
If you don't mind paying $5 to $10 per month more, Aussie Broadband offers customisable NBN plans that come with fast speeds and award-winning local customer support. It also has plans optimised for gamers and seniors.

For big brand energy:

tpg logo


Tangerine lost out to TPG in the 2021 Finder Awards thanks to its stable pricing and fast speeds. TPG also offers a home phone connection option too.

Ready to sign up to Tangerine?

Signing up to Tangerine is straightforward once you've decided on an NBN plan that works best for you.

Simply click the green 'Go to site' button in our comparison table, enter your address and follow the sign up instructions.

Compare Tangerine plans
phone

What if I'm moving house?
All you have to do is select the date when you want your NBN plan to be activated during the sign up process. Keep in mind it can take from 1 day to 3 weeks. For an indicative timeframe, just enter your address on Tangerine's website or speak to its customer service team for more information.

Make sure to give your current provider a heads up in case there's a notice period. You don't want to be stuck paying for 2 Internet plans at the same time.

For more details, check out our guide on how to switch broadband providers.


Icons made by Freepik and Ruslan Babkin from www.flaticon.com


More guides on Finder

Get the best deal on your Internet plan

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.

2 Responses

    Default Gravatar
    MikePAugust 3, 2016

    Fixed Wireless NBN Broadband was scheduled to be activated in my area on 1 Aug 2016 – PC 3882. Rollout Region ID: 3BAI-51-12-NICO

    I have signed up with Tangerine Telecom.
    My question is, why are they not listed as a provider on the list that appears for my region?

    I notice that Southern Phone also do not appear in the list.

      Default Gravatar
      BrodieAugust 3, 2016

      Hi Mike,

      Our provider list in the nbn tracker is in the progress of being updated. Thanks for your comment.

      Cheers,
      Brodie

Go to site