Swoop Broadband may not be familiar to some, as it originally started as a fixed wireless provider operating independently of the NBN.
However, it's now branched out to offering NBN plans too.
All plans come with no lock-in contract, unlimited data and offer speeds suited to different household sizes, with fast performance even during peak hours.
Prices start at $69 to $139 a month, depending on the speed you choose. These are roughly in line with the average prices for similar plans on Finder. However, you'll get more bang for your buck if you sign up when it's running promotions such as 6-month sign-up discounts.
You have the option to bring your own modem or buy one from Swoop for $130. This is lower than the average price for a modem in our database.
Overall, Swoop's a good choice if you're after a no-frills NBN plan or a fixed-wireless alternative to the NBN.
Pros
Australia-based customer support
Fast speeds during busy hours of the day across most internet plans
Refer a friend to get $15 off your monthly bill for the first 6 months
30-day money-back guarantee on Swoop's fixed wireless plans
Cons
Lacks extra features to separate it from other providers
We currently don't have that product, but here are others to consider:
How we picked these
How the Finder Score helps you find a better broadband plans
We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from over 40 providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.
Compare fixed wireless plans from Swoop
Check Swoop's website to see if its fixed wireless service is available at your address.
We currently don't have that product, but here are others to consider:
How we picked these
Our expert says
"I switched to Swoop after my introductory offer from Kogan expired. At the time, Swoop was offering a $20 monthly discount for the first 6 months on its no lock-in contract NBN 100 plan. This saved me $120 overall. The internet is fast and reliable and there is an online portal to update payment details and manage your service, which Kogan did not have."
As we've mentioned, Swoop keeps things simple with its no lock-in contract internet plans. Here's what you can expect:
Option to BYO modem
If you already have a compatible modem (Swoop can help you verify), you can use it and just pay the first month's plan fee. Otherwise, you have the option to buy a modem from Swoop for $130. If that price seems high, you can purchase one elsewhere - just be sure to double-check compatibility before buying.
Refer-a-friend discount
As a Swoop customer, you can take advantage of Swoop Perks by referring friends or family. When you share a unique promo code, both you and the person you refer get $15 off your monthly bills for the first 6 months. There's also no limit to how many people you can refer.
30-day satisfaction guarantee
For its fixed wireless connection, Swoop offers a 30-day money-back guarantee. If you're not satisfied with Swoop's fixed wireless service within the first 30 days of activation, you can contact its customer support for a refund.
Opticomm plans
You may also come across Opticomm plans on Swoop's website. Opticomm is a private fibre network (similar to the NBN) that's typically available in newer housing estates or apartment developments.
However, since you need to enquire directly with Swoop to sign up for these plans, we've excluded them from our review.
How good is Swoop's customer service?
Swoop isn't listed in either the Australian Communications and Media Authority or Telecommunications Industry Ombudsman complaint reports, so there's no official data on how it fares for customer service.
However, its customer support team is based in Australia, which is definitely a plus.
You can get in touch with Swoop in the following ways:
Call on weekdays between 9am and 7pm AEDT or on weekends between 10am and 5pm AEDT
Send an email or submit an enquiry by filling out an online form
Use live chat support. The team may answer straight away or ask you to leave a message and get back to you when someone's available. Live chat support hours are from 8am to 10pm on weekdays and from 10am to 6pm on weekends
It also offers an online portal where you can manage your plan.
Still deciding on Swoop?
Take our quick quiz to find a plan that fits your needs.
Frequently asked questions
You can call Swoop on 1300 665 575 between 9am and 7pm AEDT on weekdays or between 10am and 5pm AEDT on weekends.
To cancel your Swoop plan, you have to contact customer support by call or email. There are no lock-in contracts, so you can cancel anytime without penalty. Any outstanding balance on the account must be settled first.
No, Swoop operates on month-to-month plans with no exit fees or mandatory notice periods.
Mariam Gabaji is a journalist with 13 years of experience, specialising in consumer topics like mobile services and energy costs. Her work appears in the ABC, Yahoo Finance, 9News, The Guardian, SBS, 7News, A Current Affair and Money Magazine. Mariam holds a Bachelor of Arts in Journalism and was a finalist for the 2024 and 2025 IT Journalism Award for Best Telecommunications Journalist.
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