- Extra features like Telstra Plus rewards and modem with 4G back-up
- Free home phone line on all plans
- More expensive than other providers
If you're looking for a premium, feature-packed Internet plan, Telstra has you covered.
It boasts speeds that consistently rank near the top of the ACCC's Broadband Performance Report, a strong brand reputation and a free home phone line with unlimited calls on all plans.
Telstra could be a good choice if:
Despite Telstra's promising track record with speeds, consider:
Telstra's plans come with the kind of bells and whistles you expect from a premium provider.
This includes a modem with 4G back-up (only a handful of providers offer this) and maximum speeds across almost all its NBN plans.
Telstra also doesn't charge any set-up fees for standard installation if you sign up online.
Telstra's home Internet plan uses its 5G network and promises average download speeds of 378Mbps, much faster than its NBN 100 plan.
This is great value, so long as you can get consistent speeds. This isn't always guaranteed when using a mobile network for your Internet connection.
Unlike most mobile broadband providers that offer under 100GB a month, Telstra offers big data caps on its plans of up to 400GB.
Some of these come with 5G access too, making them strong choices for portable and fast data.
Telstra is one of the few providers still offering ADSL plans.
If you don't have the NBN or can't get it, Telstra's price is comparable to other ADSL providers that offer similar speeds.
Telstra's been ranking consistently in the top 5 for most reports, meaning it's one of the more reliable providers out there when it comes to speed.
Telstra makes it easy to get in touch with its support team. You're able to:
Telstra's NBN plans come with a bunch of bonus features that help it stand out.
All Telstra plans come with the Telstra Smart Modem 3.
If there's an NBN outage in your area, you'll be switched over to 4G mobile data as a back-up within a few minutes. The speed is capped at a maximum of 25Mbps download and 5Mbps upload.
If you aren't happy with your new Telstra NBN service within the first 30 days, you can request a full refund of any fees you've paid and cancel the connection.
Telstra is one of the few providers that not only give a home phone line with all NBN plans, but also provide you with unlimited local and national calls at no extra cost.
Most providers will charge you $10 extra a month for calls.
If you're signed up to a Telstra broadband plan, you'll automatically get added to the Telstra Air program.
This gives you access to free Wi-Fi when you're near one of the million hotspots around Australia.
Telstra customers earn Telstra Plus rewards points whenever they pay their bill. These points can be used towards discounted tech, Telstra TV and more.
The My Telstra app allows you to do more than simply check your usage. You can also:
While Telstra's speed and surplus of features are hard to top, here are some other providers that would still make the top of our list.
For faster speeds:
Optus is one of the only providers that keeps beating Telstra in speed on the ACCC Broadband Performance Reports. Plus, it's cheaper.
Tangerine may lack Telstra's fancy features, but it offers good speeds for prices that are $25 cheaper. Its 6-month introductory discounts drop its prices even further.
Aussie Broadband prides itself on its Australian customer support team, which has won a bunch of awards. It also performs well on speeds and has cheaper plans than Telstra.
If you've settled on a plan, you just need to click the green "Go to site" button in the comparison table. This will take you to Telstra's website, where you can enter your address to finalise your purchase.
We don't have Telstra mobile broadband plans available to purchase on Finder. You can find out more at www.telstra.com.au or compare more mobile broadband plans on Finder.
What if I'm moving house?
If you're already a Telstra customer, you can book a move and it'll handle it all for you. Otherwise, Telstra advises that NBN connections will take between 24-48 hours to activate.
You should give your current provider some warning in case there's a notice period for cancelling your old service. You don't want to get stuck paying for 2 services.
For more details on the process, check our guide to switching broadband providers.
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