Telstra broadband plans compared

As Australia’s largest telecommunications provider, Telstra has much to offer across the newest NBN plans, as well as ADSL2 and cable services.

Broadband Offer

Telstra NBN Home Broadband Unlimited + Streaming Plan 24 Month

$99.00

Monthly

Min. Total Cost of $2475.00

Provider Logo
Unlimited

Data

40 Mbps

Typical peak evening speed

Why Telstra?

  • What does Telstra offer? Telstra offers a connection across almost every medium available - ADSL, Cable, NBN (multiple fibre & wireless technologies), and mobile. Telstra's mobile services are similarly diverse on Australia's largest network.
  • Product highlights: Telstra's network is the largest in Australia - and its biggest selling point. As a 'premium' provider, its network speeds are typically better than smaller providers - but this gap has decreased recently.
  • Watch out for: Telstra's plans generally compare poorly in straight up value terms. when measured against other provider's inclusions. Its branding and market position means it can afford to be less competitive with plan inclusions.

Telstra NBN, Cable & ADSL Plans

Telstra mobile broadband plans

For those customers desiring a more portable broadband solution, or those who can’t access NBN, ADSL or cable services in their area, Telstra has a number of mobile broadband options available on 12-month or 24-month plans which include a device.

How does Telstra compare?

Telstra offers a full gamut of packages including standalone broadband connections and bundles that include home phone line rental, as well as bundles that include Telstra TV and Foxtel options as part of a broadband contract.

The complexity of Telstra's entire set of packages can be overwhelming, but it's worth bearing in mind that in most cases you'll only be looking at a single technology type. If you're in an NBN area, for example, then ADSL plans don't apply to you, and vice versa.

How do Telstra’s fixed-line NBN plans compare?
At the outset, it’s important to bear in mind Telstra’s positioning of itself as a premium provider, and so its plans are, for the most part, more expensive than its competitors. Also worth noting is that Telstra does not differentiate between NBN access technologies. Fixed wireless services are available at the same cost, and with the same inclusions as any other access technology.

You may have noticed a trend developing here. Across the board Telstra’s services cost more than equivalent services from competitors, some of which are also considered “premium providers”.

Considering Telstra’s relatively expensive connection fee, and quite expensive, mandatory modem fee for casual customers, Telstra’s premium plans regardless of any bonus inclusions simply may not add up.

How do Telstra’s phone packs compare?
All Telstra's broadband plans include a home phone service with unlimited local, national and Australian mobile calls. This saves you the hassle of purchasing separate phone packs, and ensures you never have to pay for standard calls. If you need to keep in touch with people outside Australia as well, Telstra's $15 international call pack includes unlimited standard calls to landlines and mobiles in 35 countries. This is a little pricier than some competing telcos, but the value ultimately depends on whether the countries you frequently call are included in the pack.

How do Telstra’s ADSL plans compare?
Telstra’s ADSL plans are available just about everywhere, and the company’s cable service is generally available in many metro locations, though the footprint is not as large. The plan pricing is identical to Telstra’s NBN plans. Telstra offers a free upgrade path to the NBN when and as it reaches a customer’s area.

With ADSL being relatively cheaper than NBN from most providers, Telstra’s plans do not appear to offer great value.

Put simply, Telstra’s ADSL plans aren’t competitive, and if you’re looking for a Foxtel service, depending on the specials running at the time, you can get a basic package including Sports, Entertainment and HD channels for $39 per month standalone.

This means that even if you took Exetel’s unlimited ADSL, for example, and added a separate Foxtel service on top, you would get more than what Telstra offers while still paying less.

How do Telstra’s cable plans compare?
Where Telstra’s plans offer more value is for those with access to Telstra’s cable network. Though the data inclusions are the same as for ADSL plans – and there are cheaper ways to access the same amount of data – the benefit with cable, generally speaking, is speed.

Telstra cable offers up to 30Mbps download speeds, and for an extra $20 each month, that speed jumps to up to 100Mbps, or in some cases more.If you have the need for speed, especially faster than what ADSL could ever offer, can’t get NBN, but you are within a Telstra cable service area, then the choice is an exceptionally simple one.

Telstra’s ADSL plans generally don’t offer stunning value, but the cable plans, if you can get them –and conversely, can’t get the NBN – offer great value.

How do Telstra’s mobile broadband options compare?
Unlike fixed-line broadband services, mobile broadband has a few more variables to consider. In general, NBN and ADSL use the same infrastructure regardless of your chosen provider. Mobile broadband, however, can be delivered over three completely different mobile carrier networks, and two providers operating on the same network can, and often do, offer different value and inclusions.

With this in mind, Telstra’s mobile broadband offers some distinct advantages. In many places, Telstra offers a superior mobile network with higher speeds and reliability. However, as you might imagine, there can be a strong disadvantage to this, and that’s around price.

Why should you consider Telstra?

Being a premium provider, Telstra’s value is not, generally speaking, in the low cost of its services. In virtually all cases, Telstra’s monthly plans are more expensive, and in some cases, offer less than cheaper alternatives.

Even if you want entertainment inclusions such as Foxtel, it may be cheaper to go with a Telstra competitor and buy Foxtel separately than to opt for Telstra’s bundles.

How to contact Telstra

Support platform
NBN Phone1800 834 273
ADSL Phone133 933
Mobile Broadband Phone13 22 00
Chat support
24x7
Callshttps://www.telstra.com.au/contact-us/call-us
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15 Responses

  1. Default Gravatar
    RogerDecember 7, 2018

    only require a landline phone as am elderly

    • finder Customer Care
      JohnDecember 11, 2018Staff

      Hi Roger,

      Thank you for reaching out to finder.

      The page we are on gives you an overview of plans that include a landline phone. If you just wish to get a landline phone, you may need to contact the provider directly to check if this plan is available. Hope this helps!

      Cheers,
      Reggie

  2. Default Gravatar
    JenniferNovember 23, 2018

    Is Fibre to the premises available to my address in Werribee or is it Fibre to the node or fibre to the curb.

    • finder Customer Care
      JohnNovember 23, 2018Staff

      Hi Jennifer,

      Thank you for reaching out to finder.

      Depending on the provider you are going with for the switch to NBN, you may clarify this with them on how the fibre will be connected. Hope this helps!

      Cheers,
      Reggie

  3. Default Gravatar
    garrySeptember 27, 2018

    I would like our phone changed over, without internet connection.

    • finder Customer Care
      JoshuaSeptember 30, 2018Staff

      Hi Garry,

      Thanks for getting in touch with finder. I hope all is well with you. :)

      If you want to get your phone changed, you may want to get in touch with your current carrier first. They could suggest to you your available options. If in case you want to check other options from other providers, please check this page. It lists mobile phone plans and allows you to conveniently compare them.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

  4. Default Gravatar
    PeterFebruary 8, 2018

    Nbn, shows as available, my home is a 120 acre block. Coverage map while covering a lot of the block, doesn’t come anywhere near the house( it is in the shadow of a hill.)
    Can see the light on top of Mt Blackwood.
    What are my options as an existing Telstra customer for nbn?

    • finder Customer Care
      MayMarch 1, 2018Staff

      Hi Peter,

      Thanks for your inquiry. Please note that we are a comparison website and does represent Telstra.

      Telstra offers NBN plans in areas where connection to the NBN is available. As an existing customer, if you want to switch to the NBN plan, you can compare your plan options on this page. Best to get in touch with Telstra directly so they can assist and guide which connection is best for you.

      Cheers,
      May

  5. Default Gravatar
    MaggieNovember 25, 2017

    Our internet access is currently via a mobile broadband modem which is boosted via a yagi antenna. We are on a mobile broadband plan which is expensive with only 8gb per month. We do currently also have a landline phone service. We have mobile phone access as a tower has recently been installed close by. Would satellite be a better option for us. We live on a rural property.

    • finder Customer Care
      JoanneNovember 25, 2017Staff

      Hi Maggie,

      Thank you for visiting finder, we are an Australian financial comparison website and general information service. As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice.

      If you could enter your address on this page, this will display the plans available for you in your area. Furthermore, for you to get more information, you may also visit this page. This page will allow you to compare the types of internet services available and tips on how you can compare services among others.

      Depending on your location, you may then move forward and compare providers and assess which of them would best suit your needs.

      Cheers,
      Joanne

    • Default Gravatar
      November 26, 2017

      ThanksJoanne.

      After speaking with Telstra reps I have decided that it is better financially for me to swap to a mobile phone plan with greater download (60gb rather than 8gb per month) and hotspot to my phone for internet access. I will disconnect my mobile broadband. The cost for mobile broadband is very high and I still dont understand why it is cheaper to have internet access via a mobile phone than it is via a wireless modem. The only other option is satellite and that is still very expensive. It’s very much a luck of location game in Australia rather than offering equal access for all.

  6. Default Gravatar
    DuncanJune 28, 2017

    We currently have wifi for two mobile phones, one iPad, and two laptop computers. We take these to Perth 380 km from the farm. Can we have satellite NBN and still do while we also have a phone /fax landline on the same plan. NBN is now available at the Mosman Park property on which we stay but a plan for it I believe would not give us service on the farm.

    • Default Gravatar
      JonathanJune 29, 2017

      Hi Duncan!

      You must be going back and forth in your farm! :)

      First we need to have Telstra check which services are available in your area (give them a call). Next, if it is, they would normally make recommendation on this order: Wired (NBN>Cable>ADSL) to Wireless (NBN>Wireless/Mobile Broadband). It is important that should be given an availability for Wired connection, you take this up as they offer more stability and has bigger bandwidth allowance than Wireless, considering you have multiple devices to be connected. Finally, ask Telstra of any bundles that may be paired up since you have multiple devices or plans with them, which could be eligible for some discounts.

      Hope this helps.

      Cheers,
      Jonathan

  7. Default Gravatar
    BrendaNovember 9, 2016

    My parents received a letter from NBN saying that they have to ring them to get the NBN connected, as it has rolled out in
    there area. My parents are very old and only have a home line rental. Do they still have to ring NBN to get reconnected?

    • finder Customer Care
      JasonNovember 10, 2016Staff

      Hi Brenda,

      Thank you for your inquiry.

      If your parents were informed by their phone line service provider that they need to move their home phone line to the NBN network, it would be advisable to follow the notice. It’s important to get switched over before the cutoff date as you run the risk of losing your home phone number if you leave it as it is. The old network will soon be switched off and will be replaced by the NBN network but it will still offer similar services.
      Please click this link for more information on NBN.

      Cheers,
      Jason

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