Pros
- Extra features like Telstra Plus rewards and modem with 4G back-up
- Free home phone line on all plans
Cons
- More expensive than other providers
If you're looking for a premium, feature-packed Internet plan, Telstra has you covered.
It boasts speeds that consistently rank near the top of the ACCC's Broadband Performance Report, a strong brand reputation and a free home phone line with unlimited calls on all plans.
Telstra could be a good choice if:
Despite Telstra's promising track record with speeds, consider:
Telstra's plans come with the kind of bells and whistles you expect from a premium provider.
This includes a modem with 4G back-up (only a handful of providers offer this) and maximum speeds across almost all its NBN plans.
Telstra also doesn't charge any set-up fees for standard installation if you sign up online.
Telstra's home Internet plan uses its 5G network and promises average download speeds of 378Mbps, much faster than its NBN 100 plan.
This is great value, so long as you can get consistent speeds. This isn't always guaranteed when using a mobile network for your Internet connection.
Unlike most mobile broadband providers that offer under 100GB a month, Telstra offers big data caps on its plans of up to 400GB.
Some of these come with 5G access too, making them strong choices for portable and fast data.
Telstra is one of the few providers still offering ADSL plans.
If you don't have the NBN or can't get it, Telstra's price is comparable to other ADSL providers that offer similar speeds.
Telstra's been ranking consistently in the top 5 for most reports, meaning it's one of the more reliable providers out there when it comes to speed.
Telstra makes it easy to get in touch with its support team. You're able to:
Telstra's NBN plans come with a bunch of bonus features that help it stand out.
All Telstra plans come with the Telstra Smart Modem 3.
If there's an NBN outage in your area, you'll be switched over to 4G mobile data as a back-up within a few minutes. The speed is capped at a maximum of 25Mbps download and 5Mbps upload.
If you aren't happy with your new Telstra NBN service within the first 30 days, you can request a full refund of any fees you've paid and cancel the connection.
Telstra is one of the few providers that not only give a home phone line with all NBN plans, but also provide you with unlimited local and national calls at no extra cost.
Most providers will charge you $10 extra a month for calls.
If you're signed up to a Telstra broadband plan, you'll automatically get added to the Telstra Air program.
This gives you access to free Wi-Fi when you're near one of the million hotspots around Australia.
Telstra customers earn Telstra Plus rewards points whenever they pay their bill. These points can be used towards discounted tech, Telstra TV and more.
The My Telstra app allows you to do more than simply check your usage. You can also:
While Telstra's speed and surplus of features are hard to top, here are some other providers that would still make the top of our list.
For faster speeds:
Optus is one of the only providers that keeps beating Telstra in speed on the ACCC Broadband Performance Reports. Plus, it's cheaper.
Tangerine may lack Telstra's fancy features, but it offers good speeds for prices that are $25 cheaper. Its 6-month introductory discounts drop its prices even further.
Aussie Broadband prides itself on its Australian customer support team, which has won a bunch of awards. It also performs well on speeds and has cheaper plans than Telstra.
If you've settled on a plan, you just need to click the green "Go to site" button in the comparison table. This will take you to Telstra's website, where you can enter your address to finalise your purchase.
We don't have Telstra mobile broadband plans available to purchase on Finder. You can find out more at www.telstra.com.au or compare more mobile broadband plans on Finder.
What if I'm moving house?
If you're already a Telstra customer, you can book a move and it'll handle it all for you. Otherwise, Telstra advises that NBN connections will take between 24-48 hours to activate.
You should give your current provider some warning in case there's a notice period for cancelling your old service. You don't want to get stuck paying for 2 services.
For more details on the process, check our guide to switching broadband providers.
It's time to sort out your NBN plan for the new year.
Read more…SPONSORED: Upgrade your internet before the end of 2023 and get ahead on your life admin! We take a look at some of the benefits of a faster internet connection.
Read more…Get uncapped data on your satellite plan for cheaper.
Read more…Dodo joins the growing list of providers hiking up NBN 50 plan prices.
Read more…As the US deploys US$42 billion in upgrades, how are we doing down under?
Read more…Save some cash on a new NBN or home internet plan with a Black Friday offer.
Read more…Think your Telstra Internet is running slow? Run a quick speed test to make sure you're getting the speed you've paid for.
Be online 24/7, wherever you are in Australia with a Telstra mobile broadband plan. Compare the different plan options now.
The country's largest internet provider has plenty to offer NBN customers, from high peak-hour speeds to bundled entertainment options.
Find out our expert picks for the best NBN plans this month.
See what Finder users are loving with our top 10 Internet providers.
We've rounded up the fastest Internet providers and plans around.
Grab a cheap deal with these NBN plans for under $50/month.
i have no understanding of the nbn or what to look, my internet. all i can understand it is going up to $105 as from the first of next, month
Hi Sharyn,
You could read our guide to comparing NBN plans to see if you could find another provider that works out to be cheaper and also suits your needs: https://www.finder.com.au/broadband-plans/nbn
Hope this helps.
Can I get 5g in Timboon 3267 – new conection
Hi Darryl,
According to Telstra’s coverage map, Timboon does get 5G coverage: https://www.telstra.com.au/coverage-networks/our-coverage
But if you were interested in getting Telstra’s 5G internet, you can enter your address to double check it’s definitely available: https://www.telstra.com.au/internet/5g-home-internet
You can also check out your other options for 5G home internet here: https://www.finder.com.au/broadband-plans/5g-home-internet-plans
Hope this helps.
Are there any discounted plans for pensioners??
Hi Lynette,
Telstra don’t currently offer discounted plans for pensioners. There is one brand, Flip, who do offer discounts for pensioners.
This article might be useful:
https://www.finder.com.au/nbn-plans-for-seniors
Hope this helps!
only require a landline phone as am elderly
Hi Roger,
Thank you for reaching out to finder.
The page we are on gives you an overview of plans that include a landline phone. If you just wish to get a landline phone, you may need to contact the provider directly to check if this plan is available. Hope this helps!
Cheers,
Reggie
Is Fibre to the premises available to my address in Werribee or is it Fibre to the node or fibre to the curb.
Hi Jennifer,
Thank you for reaching out to finder.
Depending on the provider you are going with for the switch to NBN, you may clarify this with them on how the fibre will be connected. Hope this helps!
Cheers,
Reggie