Telstra Internet review

Your Telstra home Internet plan comes with a bunch of bonus features, including 4G mobile backup, a free phone line, and more.

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Telstra Broadband

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Telstra is Australia's single biggest telecommunications provider, offering above average typical evening speeds on nearly every type of broadband plan you can imagine.

Top features:

  • NBN plans with entertainment bundle options
  • Extras include Telstra Air access, Telstra plus rewards, and more
  • Telstra Smart Modem with 4G mobile backup

Compare Telstra's NBN plans and bundles

Telstra offers a range of NBN plans on their own, with many more bundled options to choose from.

Telstra review: Why should you consider them?

Let's take a look at what key features Telstra's plans provide:

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Price

$80 and up monthly

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Technology type available

Cable, ADSL2+, NBN, mobile broadband

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NBN speeds available

Basic II, Standard, Fast

Extras icon

Optional extras

Telstra TV, Telstra Air, Telstra Plus rewards

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Support

24/7 phone and online chat

Telstra remains Australia's largest telecommunications company, promising greater reliability and customer service than other, smaller providers. With Telstra, you can expect to pay more for your service than with almost anyone else, but there's a certain guarantee of quality in return.

Telstra offers a few NBN plans, ranging from $75 to $100 a month, but it lacks a more affordable Basic I NBN speed tier option. You can purchase one of Telstra's ADSL2+ plans for the same prices, with the promise of a painless upgrade to the NBN once it's available where you live.

On top of that, Telstra has mobile broadband plans that give access to the 5G network in covered areas, a feature that only Optus can match at this point in time. Overall, Telstra is an expensive choice, but one that comes with a strong brand name and a ton of extras behind it.

Telstra's extra features:

  • Modem included, with 4G backup. When you buy a 24-month plan online, you'll get your Telstra Smart Modem included at no additional cost or extra set-up fee. The Smart Modem comes with backup 4G mobile Internet in case your NBN service drops out.
  • Calls included. All Telstra's NBN plans come with a home phone landline and unlimited calls within Australia, including to mobiles.
  • Telstra Plus Points. Customers who purchase their plans online get 20,000 Telstra Plus Points, which can be spent as part of Telstra's rewards program.
  • Telstra Air. This is Telstra's nationwide network of Wi-Fi hotspots that Telstra customers can access.
  • Entertainment packages. You can add Telstra TV with loads of sport, entertainment and drama channels and 10 premium movie channels onto your NBN50 plan for an extra $10-$50 every month, depending on your choices.
  • Free streaming for selected activities. All mobile broadband plans include data-free streaming for certain sports and Apple Music.
  • Broadband Protect. Online security to help keep your family safe - free with home broadband bundles, otherwise $9.95/month.


Is Telstra Internet right for you?

The good stuff

  • Potential access to the 5G network on mobile broadband.
  • Access to the Telstra Air national WiFi network.
  • Loads of entertainment options and perks like Telstra TV.
  • No early exit fees on contracts.

The not-so-good stuff

  • Most expensive provider in Australia.
  • No affordable, entry-level NBN plans.
  • No included international calls.

The bottom line: Telstra's still the priciest option around, but they have plenty of features to go along with their premium plans.

Not yet connected to the NBN? Here are Telstra's ADSL and cable plans

Choosing Telstra as your ADSL provider will ensure you get moved onto an NBN plan once it's available, plus give you access to a bunch of different entertainment bundles.

Need Internet on-the-go? Compare Telstra's mobile broadband plans

If you want more portable broadband or can't get fixed line Internet, you can get mobile broadband from Telstra on a month to month contract. These plans can be paired with a range of portable Wi-Fi devices, with repayments occurring on either a 24-month or 36-month basis.

Telstra FAQs

What is the Telstra TV box?

The Telstra TV box is an extra that allows you to access a number of streaming services and extra sports, entertainment and drama channels. You can also use it to rewind live TV and sync it with your Google Assistant.The Telstra TV is provided as part of Telstra's entertainment bundles on its ADSL2+ and NBN plans.

What is Telstra Plus?

Telstra Plus is Telstra's loyalty rewards program, where customers earn points by signing up, paying bills or recharging their prepaid plan. These points can be spent in Telstra's internal rewards store on things like discounted movie tickets or bonus tech support.

Do Telstra's Internet plans include calls?

Yes, both Telstra's NBN and ADSL2+ plans include calls as part of the service. You'll have unlimited calls to Australian landlines and mobiles, plus discounted rates for international calls. Each international country has its own associated rate.

What happens if I exceed my data allowance?

As is standard for most providers, if you exceed your monthly data allowance, Telstra will simply slow down your connection to a snail's pace, rather than charging you for excess data.

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More guides on Finder

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  • Optus vs Telstra NBN: Which is better?

    The biggest names in broadband each have a lot to offer, but which gets you more for your money?

  • Telstra mobile broadband

    Be online 24/7, wherever you are in Australia with a Telstra mobile broadband plan. Compare the different plan options now.

  • Compare Telstra cable plans

    Cable internet can be hard to come by in Australia. Telstra is one of your only options, so find the plan that's right for you by comparing them all here.

  • Compare Telstra ADSL plans

    Telstra's ADSL plans come with the peace of mind of knowing that they’ll transfer you to the NBN when it’s ready in your neighbourhood.

  • Telstra NBN plans & bundles

    The country's largest ISP has plenty to offer NBN customers, from high peak-hour speeds to bundles entertainment options.

Get the best deal on your Internet plan

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15 Responses

    Default Gravatar
    RogerDecember 7, 2018

    only require a landline phone as am elderly

      Avatarfinder Customer Care
      JohnDecember 11, 2018Staff

      Hi Roger,

      Thank you for reaching out to finder.

      The page we are on gives you an overview of plans that include a landline phone. If you just wish to get a landline phone, you may need to contact the provider directly to check if this plan is available. Hope this helps!

      Cheers,
      Reggie

    Default Gravatar
    JenniferNovember 23, 2018

    Is Fibre to the premises available to my address in Werribee or is it Fibre to the node or fibre to the curb.

      Avatarfinder Customer Care
      JohnNovember 23, 2018Staff

      Hi Jennifer,

      Thank you for reaching out to finder.

      Depending on the provider you are going with for the switch to NBN, you may clarify this with them on how the fibre will be connected. Hope this helps!

      Cheers,
      Reggie

    Default Gravatar
    garrySeptember 27, 2018

    I would like our phone changed over, without internet connection.

      Avatarfinder Customer Care
      JoshuaSeptember 30, 2018Staff

      Hi Garry,

      Thanks for getting in touch with Finder. I hope all is well with you. :)

      If you want to get your phone changed, you may want to get in touch with your current carrier first. They could suggest to you your available options. If in case you want to check other options from other providers, refer to our handpicked mobile plans. You can also use our phone plan comparison to search for the mobile plan that suits you.

      I hope this helps. Should you have further questions, please don’t hesitate to reach out again.

      Have a wonderful day!

      Cheers,
      Joshua

    Default Gravatar
    PeterFebruary 8, 2018

    Nbn, shows as available, my home is a 120 acre block. Coverage map while covering a lot of the block, doesn’t come anywhere near the house( it is in the shadow of a hill.)
    Can see the light on top of Mt Blackwood.
    What are my options as an existing Telstra customer for nbn?

      Avatarfinder Customer Care
      MayMarch 1, 2018Staff

      Hi Peter,

      Thanks for your inquiry.

      Telstra offers NBN plans in areas where connection to the NBN is available. As an existing customer, if you want to switch to the NBN , you may refer to our list of Telstra NBN plans & bundles to compare your plan options. Once you have chosen a particular plan, you may then click on the “Go to site” button and you will be redirected to Telstra’s website where you can proceed with your application or get in touch with Telstra directly so they can assist and guide which connection is best for you.

      Cheers,
      May

    Default Gravatar
    MaggieNovember 25, 2017

    Our internet access is currently via a mobile broadband modem which is boosted via a yagi antenna. We are on a mobile broadband plan which is expensive with only 8gb per month. We do currently also have a landline phone service. We have mobile phone access as a tower has recently been installed close by. Would satellite be a better option for us. We live on a rural property.

      Avatarfinder Customer Care
      JoanneNovember 25, 2017Staff

      Hi Maggie,

      Thank you for visiting Finder.

      Yes, satellite internet is mainly useful for people in rural or regional areas who don’t have access to high-speed fixed-line connections. You can find out if satellite NBN is available in your area by entering your address into our NBN tracker. If it is, you may check our list of NBN satellite plans to compare your option. Please use our comparison table and search filters to help narrow down your options.

      Once you have chosen a particular plan, you may then click on the “Go to site” button and you will be redirected to the provider’s website where you can proceed with your application or get in touch with their representatives for further assistance.

      Alternatively, you may check the other internet options for rural areas:

      Fixed wireless NBN
      Mobile broadband
      Home wireless broadband

      Cheers,
      Joanne

      Default Gravatar
      MaggieNovember 26, 2017

      ThanksJoanne.

      After speaking with Telstra reps I have decided that it is better financially for me to swap to a mobile phone plan with greater download (60gb rather than 8gb per month) and hotspot to my phone for internet access. I will disconnect my mobile broadband. The cost for mobile broadband is very high and I still dont understand why it is cheaper to have internet access via a mobile phone than it is via a wireless modem. The only other option is satellite and that is still very expensive. It’s very much a luck of location game in Australia rather than offering equal access for all.

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