Telstra Broadband
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Telstra internet review

Our verdict: Telstra’s Internet plans are feature-packed and offer some of the fastest speeds around. However, its premium prices might not suit all budgets.

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Pros

  • Extra features like Telstra Plus rewards and modem with 4G back-up
  • Free home phone line on all plans

Cons

  • More expensive than other providers

Compare Telstra Internet plans

1 - 3 of 5
Name Product Data Allowance Typical download speed Price Hid Compare Box!
Telstra Upfront Internet Basic
NBN
Month-to-month
  • Month-to-month
  • $0 modem if you stay connected for 24 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
25Mbps
nbn™25
Speed
25Mbps
nbn™25
$85
per month
Min total cost is $85 for first month
Price
$85 per month
Min total cost (incl delivery + fees) is $85 for first month
Telstra Upfront Internet Essential
NBN
Month-to-month
OFFER: $90/mth for the first 6 months, then $100/mth. Use code ONLINE60. Eligibility criteria, T&Cs apply. Ends 18.12.23
  • Month-to-month
  • $0 modem if you stay connected for 24 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
50Mbps
nbn™50
Speed
50Mbps
nbn™50
$90
per month
Min total cost is $90 for first month
Price
$90 per month
Min total cost (incl delivery + fees) is $90 for first month
Telstra Upfront Internet Premium
NBN
Month-to-month
OFFER: $90/mth for the first 6 months, then $110/mth. Use code ONLINE120. Eligibility criteria, T&Cs apply. Ends 18.12.23
  • Month-to-month
  • $0 modem if you stay connected for 24 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
100Mbps
nbn™100
Speed
100Mbps
nbn™100
$90
per month
Min total cost is $90 for first month
Price
$90 per month
Min total cost (incl delivery + fees) is $90 for first month
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1 - 1 of 1
Name Product Data Allowance Typical download speed Price Hid Compare Box!
Telstra 5G Home Internet
Home wireless
Full Telstra network
Month-to-month
OFFER: $1 for the first month, then $85/mth. T&Cs apply.
  • Month-to-month
  • $0 modem if you stay connected for 24 months. T&Cs apply
1000GB
Data
1000GB
336Mbps
Speed
336Mbps
$85
per month
Min total cost is $1 for first month
Price
$85 per month
Min total cost (incl delivery + fees) is $1 for first month
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1 - 3 of 6
Name Product Data Allowance Typical download speed Price Hid Compare Box!
Telstra Upfront Data Plan Small
Mobile broadband
Full Telstra network
Month-to-month
  • Month-to-month
  • BYO device
30GB
Data
30GB
5G / 4G
Speed
5G / 4G
$25
per month
Min total cost is $25 for first month
Price
$25 per month
Min total cost is $25 for first month
Telstra Prepaid Mobile Broadband 25GB
Mobile broadband
Full Telstra network
28 Days contract
  • 28 Days expiry
  • BYO device
25GB
Data
25GB
5G / 4G
Speed
5G / 4G
$35
per 28 days
Min total cost is $35 over 28 days
Price
$35 per 28 days
Min total cost is $35 over 28 days
Telstra Upfront Data Plan Medium
Mobile broadband
Full Telstra network
Month-to-month
OFFER:
  • Month-to-month
  • BYO device
75GB
Data
75GB
5G / 4G
Speed
5G / 4G
$58
per month
Min total cost is $58 for first month
Price
$58 per month
Min total cost is $58 for first month
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1 - 2 of 2
Name Product Data Allowance Typical download speed Price Hid Compare Box!
Telstra NBN Fixed Wireless Basic
NBN
Month-to-month
  • Month-to-month
  • $0 modem if you stay connected for 24 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
23Mbps
nbn™25
Speed
23Mbps
nbn™25
$85
per month
Min total cost is $85 for first month
Price
$85 per month
Min total cost (incl delivery + fees) is $85 for first month
Telstra NBN Fixed Wireless Essential
NBN
Month-to-month
  • Month-to-month
  • $0 modem if you stay connected for 24 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
55Mbps
nbn™75
Speed
55Mbps
nbn™75
$100
per month
Min total cost is $100 for first month
Price
$100 per month
Min total cost (incl delivery + fees) is $100 for first month
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Telstra is not currently available via Finder. You can head to the Telstra website or compare alternative plans available below.

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Telstra NBN review: Our verdict

If you're looking for a premium, feature-packed Internet plan, Telstra has you covered.

It boasts speeds that consistently rank near the top of the ACCC's Broadband Performance Report, a strong brand reputation and a free home phone line with unlimited calls on all plans.

Telstra could be a good choice if:

  • You want fast speeds. Telstra offers the maximum speed available on nearly all its NBN plans.
  • You're keen to earn Telstra Plus reward points in the long run to spend on movie tickets, tech and more.
  • Having a comprehensive and up-to-date app with management options like checking usage, adjusting billing and getting support in-app matters to you.

Despite Telstra's promising track record with speeds, consider:

  • The plans cost around $20 more than the average price of NBN plans on Finder. You could compare plans and find a cheaper alternative elsewhere.
  • The modem is free if you stay connected for 24 months. If you leave before 24 months, you can return your modem for free if it's in good condition, or else it will cost you $200.

Read a more detailed review on


money icon

Value for money

Telstra's plans come with the kind of bells and whistles you expect from a premium provider.

This includes a modem with 4G back-up (only a handful of providers offer this) and maximum speeds across almost all its NBN plans.

  • Keep in mind you will be paying $20 per month or more above the average price for NBN.

Telstra also doesn't charge any set-up fees for standard installation if you sign up online.

Telstra's home Internet plan uses its 5G network and promises average download speeds of 378Mbps, much faster than its NBN 100 plan.

This is great value, so long as you can get consistent speeds. This isn't always guaranteed when using a mobile network for your Internet connection.

  • Keep in mind you will need to live in an area with sufficient Telstra 5G coverage to even purchase the plan.

Unlike most mobile broadband providers that offer under 100GB a month, Telstra offers big data caps on its plans of up to 400GB.

  • Good to know: Telstra's mobile broadband plans come to an average of $1.79/GB which is great compared to a benchmark of $3/GB.

Some of these come with 5G access too, making them strong choices for portable and fast data.

Telstra is one of the few providers still offering ADSL plans.

If you don't have the NBN or can't get it, Telstra's price is comparable to other ADSL providers that offer similar speeds.

Things to watch out for:

  • NBN 250 and NBN 1000 plans are only available to FTTP and some HFC customers. Check your address with Telstra to see if you can purchase these plans.
  • Telstra's NBN modem is compulsory to purchase when you sign up for an NBN plan. If you cancel your Telstra service before 24 months are up, you can return it for free if it's in good condition. Otherwise it will cost you $200.
  • An optional $240 "professional installation" fee. You can easily opt out of this cost since most NBN connections are easy enough to set up yourself, especially if your property's been connected to the NBN before.

coverage icon

Performance

In December 2022, Telstra came 4th (out of 12 providers) in the ACCC Broadband Performance Report. It delivered maximum speeds 99.8% of the time during the busy hours of the day (7pm-11pm). This is Telstra's best result in the last 2 years.
  • Why this matters: The ACCC report helps consumers see which NBN providers are reliable in delivering their advertised speeds.

Telstra's been ranking consistently in the top 5 for most reports, meaning it's one of the more reliable providers out there when it comes to speed.

  • Good to know: Maximum speeds are the fastest speeds possible on a particular speed tier. For example, NBN 100 maxes out at 100Mbps.

CS Icon

Customer service

customer support icon

Live chat available
5 star
Mobile app available
store icon
In-store locations available

Telstra makes it easy to get in touch with its support team. You're able to:

  • Call up the customer support line between 9am and 8pm AEST, Monday to Friday
  • Head into a Telstra store and chat with someone there
  • Live chat on the Telstra website
  • Send a message on the Telstra Facebook or Twitter social media pages
  • Make a request via the My Telstra app

bonus icon

Bonus features

Telstra's NBN plans come with a bunch of bonus features that help it stand out.

📶 4G back-up modem

All Telstra plans come with the Telstra Smart Modem 3.

If there's an NBN outage in your area, you'll be switched over to 4G mobile data as a back-up within a few minutes. The speed is capped at a maximum of 25Mbps download and 5Mbps upload.

😊 30-day satisfaction guarantee

If you aren't happy with your new Telstra NBN service within the first 30 days, you can request a full refund of any fees you've paid and cancel the connection.

☎️ Free home phone line

Telstra is one of the few providers that not only give a home phone line with all NBN plans, but also provide you with unlimited local and national calls at no extra cost.

Most providers will charge you $10 extra a month for calls.

📡 Telstra Air

If you're signed up to a Telstra broadband plan, you'll automatically get added to the Telstra Air program.

This gives you access to free Wi-Fi when you're near one of the million hotspots around Australia.

🎁 Telstra Plus rewards

Telstra customers earn Telstra Plus rewards points whenever they pay their bill. These points can be used towards discounted tech, Telstra TV and more.

📱 Special app features

The My Telstra app allows you to do more than simply check your usage. You can also:

  • Book in-store appointments and reschedule NBN technician visits
  • Check your Telstra Plus points balance and spend them on rewards
  • Get online customer support

Which rivals are giving Telstra a run for its money?

While Telstra's speed and surplus of features are hard to top, here are some other providers that would still make the top of our list.

For faster speeds:

optus logo

Optus is one of the only providers that keeps beating Telstra in speed on the ACCC Broadband Performance Reports. Plus, it's cheaper.

For cheaper plans:

tangerine logo

Tangerine may lack Telstra's fancy features, but it offers good speeds for prices that are $25 cheaper. Its 6-month introductory discounts drop its prices even further.

For Australian customer support:

aussie broadband logo

Aussie Broadband prides itself on its Australian customer support team, which has won a bunch of awards. It also performs well on speeds and has cheaper plans than Telstra.

Ready to sign up to Telstra?

If you've settled on a plan, you just need to click the green "Go to site" button in the comparison table. This will take you to Telstra's website, where you can enter your address to finalise your purchase.

Compare Telstra plans

We don't have Telstra mobile broadband plans available to purchase on Finder. You can find out more at www.telstra.com.au or compare more mobile broadband plans on Finder.

phone

What if I'm moving house?
If you're already a Telstra customer, you can book a move and it'll handle it all for you. Otherwise, Telstra advises that NBN connections will take between 24-48 hours to activate.

You should give your current provider some warning in case there's a notice period for cancelling your old service. You don't want to get stuck paying for 2 services.

For more details on the process, check our guide to switching broadband providers.


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More guides on Finder

  • Telstra Internet speed test

    Think your Telstra Internet is running slow? Run a quick speed test to make sure you're getting the speed you've paid for.

  • Telstra mobile broadband

    Be online 24/7, wherever you are in Australia with a Telstra mobile broadband plan. Compare the different plan options now.

  • Telstra NBN plans and deals

    The country's largest internet provider has plenty to offer NBN customers, from high peak-hour speeds to bundled entertainment options.

Get the best deal on your Internet plan

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21 Responses

    Default Gravatar
    SharynOctober 4, 2023

    i have no understanding of the nbn or what to look, my internet. all i can understand it is going up to $105 as from the first of next, month

      AvatarFinder
      MarkOctober 12, 2023Finder

      Hi Sharyn,
      You could read our guide to comparing NBN plans to see if you could find another provider that works out to be cheaper and also suits your needs: https://www.finder.com.au/broadband-plans/nbn
      Hope this helps.

    Default Gravatar
    DarrylMay 16, 2023

    Can I get 5g in Timboon 3267 – new conection

    Default Gravatar
    LynetteMarch 15, 2023

    Are there any discounted plans for pensioners??

      AvatarFinder
      SarahMarch 17, 2023Finder

      Hi Lynette,

      Telstra don’t currently offer discounted plans for pensioners. There is one brand, Flip, who do offer discounts for pensioners.

      This article might be useful:
      https://www.finder.com.au/nbn-plans-for-seniors

      Hope this helps!

    Default Gravatar
    RogerDecember 7, 2018

    only require a landline phone as am elderly

      AvatarFinder
      JohnDecember 11, 2018Finder

      Hi Roger,

      Thank you for reaching out to finder.

      The page we are on gives you an overview of plans that include a landline phone. If you just wish to get a landline phone, you may need to contact the provider directly to check if this plan is available. Hope this helps!

      Cheers,
      Reggie

    Default Gravatar
    JenniferNovember 23, 2018

    Is Fibre to the premises available to my address in Werribee or is it Fibre to the node or fibre to the curb.

      AvatarFinder
      JohnNovember 23, 2018Finder

      Hi Jennifer,

      Thank you for reaching out to finder.

      Depending on the provider you are going with for the switch to NBN, you may clarify this with them on how the fibre will be connected. Hope this helps!

      Cheers,
      Reggie

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