Telstra Broadband

Telstra Internet plans

Our verdict: Telstra’s Internet plans are feature-packed and offer some of the fastest speeds around. However, its premium prices might not suit all budgets.

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Pros

  • Extra features like Telstra Plus rewards and 4G back-up
  • Free home phone line on all plans
  • Live chat support available

Cons

  • More expensive than other providers
  • No option for BYO modem

Compare Telstra Internet plans

Telstra NBN review: Our verdict

If you're looking for a premium, feature-packed Internet plan, Telstra has you covered.

It boasts speeds that consistently rank near the top of the ACCC's Broadband Performance Report, a strong brand reputation and a free home phone line with unlimited calls on all plans.

Telstra could be a good choice if:

  • You want fast speeds. Telstra offers the maximum speed available on nearly all its NBN plans.
  • You're keen to earn Telstra Plus reward points in the long run to spend on movie tickets, tech and more.
  • Having a comprehensive and up-to-date app with management options like checking usage, adjusting billing and getting support in-app matters to you.

Despite Telstra's promising track record with speeds, consider:

  • The plans cost around $20 more than the average price of NBN plans on Finder. You could compare plans and find a cheaper alternative elsewhere.
  • You will need to pay for the modem if you leave before 24 months are up. That's $9/month for every month remaining in the 2-year period.

Read a more detailed review on


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Value for money

Telstra's plans come with the kind of bells and whistles you expect from a premium provider.

This includes a modem with 4G back-up (only a handful of providers offer this) and maximum speeds across almost all its NBN plans.

  • Keep in mind you will be paying $20 per month or more above the average price for NBN.

Telstra also doesn't charge any set-up fees for standard installation if you sign up online.

Telstra's home Internet plan uses its 5G network and promises average download speeds of 378Mbps, much faster than its NBN 100 plan.

This is great value, so long as you can get consistent speeds. This isn't always guaranteed when using a mobile network for your Internet connection.

  • Keep in mind you will need to live in an area with sufficient Telstra 5G coverage to even purchase the plan.

Unlike most mobile broadband providers that offer under 100GB a month, Telstra offers big data caps on its plans of up to 400GB.

  • Good to know: Telstra's mobile broadband plans come to an average of $1.79/GB which is great compared to a benchmark of $3/GB.

Some of these come with 5G access too, making them strong choices for portable and fast data.

Telstra is one of the few providers still offering ADSL plans.

If you don't have the NBN or can't get it, Telstra's price is comparable to other ADSL providers that offer similar speeds.

Things to watch out for:

  • NBN 250 and NBN 1000 plans are only available to FTTP and some HFC customers. Check your address with Telstra to see if you can purchase these plans.
  • Telstra's NBN modem is compulsory to purchase when you sign up for an NBN plan. If you cancel your Telstra service before 24 months are up, you'll have to pay $9 for each month earlier than that you quit to cover the modem.
  • An optional $240 "professional installation" fee. You can easily opt out of this cost since most NBN connections are easy enough to set up yourself, especially if your property's been connected to the NBN before.

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Performance

In December 2021, Telstra came 3rd (out of 11 providers) in the ACCC Broadband Performance Report. It delivered maximum speeds 98.9% of the time during the busy hours of the day (7pm-11pm).
  • Why this matters: The ACCC report helps consumers see which NBN providers are reliable in delivering their advertised speeds.

Telstra's been close to the top of the charts for most reports, meaning it's one of the more reliable providers out there when it comes to speed.

  • Good to know: Maximum speeds are the fastest speeds possible on a particular speed tier. For example, NBN 100 maxes out at 100Mbps.

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Customer service

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Live chat available
5 star
Mobile app available
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In-store locations available

Telstra makes it easy to get in touch with its support team. You're able to:

  • Call up the customer support line between 9am and 8pm AEST, Monday to Friday
  • Head into a Telstra store and chat with someone there
  • Live chat on the Telstra website
  • Send a message on the Telstra Facebook or Twitter social media pages
  • Make a request via the My Telstra app

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Bonus features

Telstra's NBN plans come with a bunch of bonus features that help it stand out.

📶 4G back-up modem

All Telstra plans come with the Telstra Smart Modem.

If there's an NBN outage in your area, you'll be switched over to 4G mobile data as a back-up within a few minutes.

Keep in mind the speed is capped at a maximum of 6Mbps. It's just enough for basic browsing but don't expect to be able to stream Netflix consistently or have a strong connection during Zoom meetings.

😊 30-day satisfaction guarantee

If you aren't happy with your new Telstra NBN service within the first 30 days, you can request a full refund of any fees you've paid and cancel the connection.

☎️ Free home phone line

Telstra is one of the few providers that not only give a home phone line with all NBN plans, but also provide you with unlimited local and national calls at no extra cost.

Most providers will charge you $10 extra a month for calls.

📡 Telstra Air

If you're signed up to a Telstra broadband plan, you'll automatically get added to the Telstra Air program.

This gives you access to free Wi-Fi when you're near one of the million hotspots around Australia.

🎁 Telstra Plus rewards

Telstra customers earn Telstra Plus rewards points whenever they pay their bill. These points can be used towards discounted tech, Telstra TV and more.

📱 Special app features

The My Telstra app allows you to do more than simply check your usage. You can also:

  • Book in-store appointments and reschedule NBN technician visits
  • Check your Telstra Plus points balance and spend them on rewards
  • Get online customer support

Which rivals are giving Telstra a run for its money?

While Telstra's speed and surplus of features are hard to top, here are some other providers that would still make the top of our list.

For faster speeds:

amaysim logo

Optus is one of the only providers that keeps beating Telstra in speed on the ACCC Broadband Performance Reports. Plus, it's cheaper.

For cheaper plans:

amaysim logo

Tangerine may lack Telstra's fancy features, but it offers good speeds for prices that are $25 cheaper. Its 6-month introductory discounts drop its prices even further.

For Australian customer support:

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Aussie Broadband prides itself on its Australian customer support team, which has won a bunch of awards. It also performs well on speeds and has cheaper plans than Telstra.

Ready to sign up to Telstra?

If you've settled on a plan, you just need to click the green "Go to site" button in the comparison table. This will take you to Telstra's website, where you can enter your address to finalise your purchase.

Compare Telstra plans
We don't have Telstra mobile broadband plans available to purchase on Finder. You can find out more at www.telstra.com.au or compare more mobile broadband plans on Finder.

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What if I'm moving house?
If you're already a Telstra customer, you can book a move and it'll handle it all for you. Otherwise, Telstra advises that NBN connections will take between 24-48 hours to activate.

You should give your current provider some warning in case there's a notice period for cancelling your old service. You don't want to get stuck paying for 2 services.

For more details on the process, check our guide to switching broadband providers.


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  • Optus vs Telstra NBN: Which is better?

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  • Telstra mobile broadband

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  • Compare Telstra cable plans

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  • Compare Telstra ADSL plans

    Telstra's ADSL plans come with the peace of mind of knowing that they’ll transfer you to the NBN when it’s ready in your neighbourhood.

  • Telstra NBN plans & bundles

    The country's largest ISP has plenty to offer NBN customers, from high peak-hour speeds to bundles entertainment options.

Get the best deal on your Internet plan

Ask an Expert

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15 Responses

    Default Gravatar
    RogerDecember 7, 2018

    only require a landline phone as am elderly

      Avatarfinder Customer Care
      JohnDecember 11, 2018Staff

      Hi Roger,

      Thank you for reaching out to finder.

      The page we are on gives you an overview of plans that include a landline phone. If you just wish to get a landline phone, you may need to contact the provider directly to check if this plan is available. Hope this helps!

      Cheers,
      Reggie

    Default Gravatar
    JenniferNovember 23, 2018

    Is Fibre to the premises available to my address in Werribee or is it Fibre to the node or fibre to the curb.

      Avatarfinder Customer Care
      JohnNovember 23, 2018Staff

      Hi Jennifer,

      Thank you for reaching out to finder.

      Depending on the provider you are going with for the switch to NBN, you may clarify this with them on how the fibre will be connected. Hope this helps!

      Cheers,
      Reggie

    Default Gravatar
    garrySeptember 27, 2018

    I would like our phone changed over, without internet connection.

      Avatarfinder Customer Care
      JoshuaSeptember 30, 2018Staff

      Hi Garry,

      Thanks for getting in touch with Finder. I hope all is well with you. :)

      If you want to get your phone changed, you may want to get in touch with your current carrier first. They could suggest to you your available options. If in case you want to check other options from other providers, refer to our handpicked mobile plans. You can also use our phone plan comparison to search for the mobile plan that suits you.

      I hope this helps. Should you have further questions, please don’t hesitate to reach out again.

      Have a wonderful day!

      Cheers,
      Joshua

    Default Gravatar
    PeterFebruary 8, 2018

    Nbn, shows as available, my home is a 120 acre block. Coverage map while covering a lot of the block, doesn’t come anywhere near the house( it is in the shadow of a hill.)
    Can see the light on top of Mt Blackwood.
    What are my options as an existing Telstra customer for nbn?

      Avatarfinder Customer Care
      MayMarch 1, 2018Staff

      Hi Peter,

      Thanks for your inquiry.

      Telstra offers NBN plans in areas where connection to the NBN is available. As an existing customer, if you want to switch to the NBN , you may refer to our list of Telstra NBN plans & bundles to compare your plan options. Once you have chosen a particular plan, you may then click on the “Go to site” button and you will be redirected to Telstra’s website where you can proceed with your application or get in touch with Telstra directly so they can assist and guide which connection is best for you.

      Cheers,
      May

    Default Gravatar
    MaggieNovember 25, 2017

    Our internet access is currently via a mobile broadband modem which is boosted via a yagi antenna. We are on a mobile broadband plan which is expensive with only 8gb per month. We do currently also have a landline phone service. We have mobile phone access as a tower has recently been installed close by. Would satellite be a better option for us. We live on a rural property.

      Avatarfinder Customer Care
      JoanneNovember 25, 2017Staff

      Hi Maggie,

      Thank you for visiting Finder.

      Yes, satellite internet is mainly useful for people in rural or regional areas who don’t have access to high-speed fixed-line connections. You can find out if satellite NBN is available in your area by entering your address into our NBN tracker. If it is, you may check our list of NBN satellite plans to compare your option. Please use our comparison table and search filters to help narrow down your options.

      Once you have chosen a particular plan, you may then click on the “Go to site” button and you will be redirected to the provider’s website where you can proceed with your application or get in touch with their representatives for further assistance.

      Alternatively, you may check the other internet options for rural areas:

      Fixed wireless NBN
      Mobile broadband
      Home wireless broadband

      Cheers,
      Joanne

      Default Gravatar
      MaggieNovember 26, 2017

      ThanksJoanne.

      After speaking with Telstra reps I have decided that it is better financially for me to swap to a mobile phone plan with greater download (60gb rather than 8gb per month) and hotspot to my phone for internet access. I will disconnect my mobile broadband. The cost for mobile broadband is very high and I still dont understand why it is cheaper to have internet access via a mobile phone than it is via a wireless modem. The only other option is satellite and that is still very expensive. It’s very much a luck of location game in Australia rather than offering equal access for all.

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