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Vodafone internet review
Our verdict: Vodafone NBN and home internet plans are a great choice for existing Vodafone phone plan customers, with additional bundling discounts available.
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Pros
NBN and home wireless at discounted prices for Vodafone mobile customers
24/7 chat support on website and app
Bundling discounts for holding several Vodafone services at once
Cons
Prices are about average for non-Vodafone customers
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
Along with phone plans, Vodafone offers a variety of internet services: NBN, home wireless and mobile broadband plans.
While this means you have plenty of home internet options to choose from, keep in mind that Vodafone's mobile coverage is the least of the 3 networks so make sure you're within its footprint before you sign up.
The main advantage to signing up to Vodafone is the exclusive discounts and bundling options for its customers. Existing Vodafone mobile customers get discounted pricing on NBN and home wireless plans, making it a lot more valuable.
Vodafone is right for you if:
You already have a Vodafone phone plan. This will open up further discounts on NBN and home wireless plans.
You'd like to bundle 2 or more plans and enjoy running discounts.
On the other hand, keep in mind that Vodafone:
Isn't the cheapest option for non-Vodafone customers. The prices are high when not coupled with any discounts. You can find cheaper plans with faster speeds from other providers.
Vodafone has plans on all speed tiers between NBN 25 and NBN 1000.
If you already have a phone plan with Vodafone, you can get a $15 discount per month on your NBN bill. The discount makes Vodafone's plans a lot more attractive in price. However, without the discount, you could find cheaper options with faster speeds elsewhere.
Vodafone NBN plans come with the option to BYO modem or buy one from it for a maximum cost of $180, which is more expensive than the average modem on Finder.
Things to watch out for:
You can get the modem for free if you stay connected with Vodafone NBN for 24 months. But if you leave early, you'll have to pay $7.50 per month for each remaining month on your plan.
Vodafone offers both 4G and 5G home wireless plans, depending on the availability at your address.
The 4G Home Wireless plan offers unlimited data at speeds up to 20Mbps. The 5G Home Internet plan also offers unlimited data but gives you 2 speed options – up to 50Mbps or up to 100Mbps.
The discounts for existing Vodafone customers bring the plan prices down ($10 discount per month for the 4G plan or $5 for the 5G) making it on par with other home wireless plan prices on Finder. You'll also score the first month free if you're thinking of trying before buying.
Things to watch out for:
Both 4G and 5G home wireless plans can only be used with Vodafone's Wi-Fi Hub modem. It won't cost you anything if you stay with Vodafone for 24 months. However, if you end the contract early, you'll have to pay $7.50 per month for each remaining month for the 4G plan's modem, or $17.50 per month for the 5G plan. That's up to $180 for 4G and $420 for 5G.
Vodafone offers competitively priced modem and SIM-only mobile broadband plans, along with prepaid mobile broadband plans.
Red Modem plans are for those who do not have their own modems. You can purchase the modem on an interest-free repayment period of 12, 24 or 36 months. If you cancel your plan before the end of this period, you'll need to pay off your modem in 1 go.
If you're bringing your own modem, you can opt for one of the SIM-only mobile broadband plans. Both Red Modem and SIM-only options offer 30GB, 70GB and 150GB plans.
Tip: When signing up, look out for any limited offers for monthly bonus data, which boosts the value of your plan.
Prepaid mobile broadband plans on offer are 30GB with 30-day expiry, 100GB with 365-day expiry and 250GB with 365-day expiry. Any unused data will roll over when you recharge, capped at 50GB. You can get a $5 discount with every automatic recharge.
Performance
In December 2022, Vodafone came 11th out of 12 providers in the ACCC broadband performance report for download speeds during busy hours of the day (7pm–11pm). It delivered maximum speeds 96.1% of the time.
Why this matters: The ACCC report allows customers to see which NBN providers are delivering the speeds they've advertised as a measure of reliability.
While Vodafone came in second-last in the report from a ranking perspective, a score of 96.1% shouldn't be considered poor. It means your speeds will fluctuate only 4% of the time. That being said, Vodafone tends to sit at the bottom of the ranks in each report.
Customer service
Live chat available
Mobile app available
In-store locations available
You can reach the Vodafone team in the following ways.
Call the team to discuss any issues. There is a separate number for existing mobile customers and for new customers.
Chat to a team member on its website or on the mobile app 24/7.
Shoot them a message on Facebook or Twitter between 8am and 8pm AEDT on weekdays and from 10am to 6pm AEDT on weekends.
Bonus features
Vodafone offers a number of discounts for its customers:
💰 Bundle plans and get discounts
You can bundle mobile broadband plans with a mobile phone and/or a tablet plan to save on your monthly bill. You can save 5% by bundling 2 plans, 10% by bundling 3 plans, 15% by bundling 4 plans and 20% by bundling 5 plans.
📱 Ongoing discounts for existing Vodafone mobile customers
If you're already on a Vodafone phone plan, you can enjoy reduced prices on NBN and home wireless plans. These discounts are ongoing for the life of your plan, making it great long-term value.
Which rivals are giving Vodafone a run for its money?
For extra features:
iiNet's prices are comparable to Vodafone's. Its NBN 50 and NBN 100 plans come with free Fetch entertainment for 24 months.
For a cheaper option:
Tangerine has some of the cheapest plans on Finder and offers 6-month sign-up discounts to sweeten the deal.
For reliable speeds:
Exetel has topped the ACCC broadband performance report multiple times in 2022. Its plans are also cheaper than Vodafone's, with 6-month sign-up discounts.
Ready to sign up to Vodafone?
Unfortunately, Vodafone internet plans aren't currently available on Finder. To sign up, visit its website www.vodafone.com.au or continue comparing internet plans on Finder to find one better suited for you.
This is only really relevant for NBN and home wireless plans. You can select a date during the sign-up process for when you'd like your new Vodafone NBN plan to be activated. Keep in mind that it could take up to 5 business days to get connected. Those using home wireless will need to check if their new address is covered on their current plan.
Make sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.
We've researched and reviewed hundreds of internet plans to make our guides as helpful as possible. Our expertise is highlighted across numerous TV, print and digital media appearances.
We're reliable
We keep our product database of 65 internet providers updated regularly with the latest broadband deals. Our guides are carefully reviewed and fact-checked.
We're here to help
Since 2015, we've helped over 1 million Australians find the right broadband plan for their household. We explain plan features and prices simply to help you make your decision.
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Saakshi Gupta is a writer for Finder. She has written for startups and other organisations. Her work has been published on Time Out Melbourne. Saakshi has a Master’s Degree in Media Communication from the University of Melbourne.
SPONSORED: Upgrade your internet before the end of 2023 and get ahead on your life admin! We take a look at some of the benefits of a faster internet connection.
Depending on what device you’re using and whether you’re making calls and text or are after data, generally your address has good coverage and supports 3G and 3G+.
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have we got a good reception at 84 XXXXX rd XXXXX 5330
Hi Pam,
Depending on what device you’re using and whether you’re making calls and text or are after data, generally your address has good coverage and supports 3G and 3G+.
To test your device and its reception, you can check your Vodafone coverage here: http://www.vodafone.com.au/aboutvodafone/network/checker
Hope that helps,
Stephanie