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Pros
A top-performing provider for reliability according to the Australian Competition and Consumer Commission (ACCC)
You can change your speed tier on a daily basis
Option to pause your plan for when you're going away
Australian-based customer support
Cons
Additional charges apply for certain debit or credit card transactions
Compare Launtel plans
Please note that we may not be showing Launtel's full range of NBN plans as plans will vary depending on your address. Launtel offers per day pricing. We've listed monthly prices based off daily rates over 30 days.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
A solid effort from Launtel, placing as a finalist in the Best Mobile Phone and Broadband Innovation category. Launtel’s pursuit of excellence and creativity has garnered the attention of the tech industry.
Launtel does things a bit differently compared to other NBN providers. You get charged per day which offers the flexibility of changing your speed tier on a daily basis.
It's also a top-performer when it comes to the reliability of its speeds as per the ACCC's broadband performance reports.
Given Launtel has a different pricing model, you can take advantage of its 7-day free trial before committing long term.
Launtel could be right for you if you:
Need fast, reliable speeds. Launtel always delivers the speed it advertises according to the Australian Competition and Consumer Commission (ACCC) Measuring Broadband Australia report.
Need to change speeds frequently. If you need to do something outside of your ordinary internet use that your current speed wouldn't normally handle, you can change your speed for a short period of time to get the task done.
Use the internet infrequently. You can pause your service and not be charged.
It may not be the right fit for you if:
You want to pay per month. Paying daily rates and changing speeds regularly in a month may not be for everyone.
Launtel is unique in that it offers pricing per day as opposed to per month and there's no lock-in contract.
This allows you to stop and start your account at any time, or upgrade or downgrade your speed tier.
If you change your speed more than once in one day, you will be charged for the highest speed you choose within that day.
Launtel's daily pricing works on a pre-paid model, so you credit your account and the charges are taken out of that.
You can choose to top up your account with a single one-off payment amount each time. Or you can set up an auto recharge option, where if your balance drops below a certain level, you add a nominated amount each time.
Launtel doesn't offer a modem with its plans. You can BYO modem, or if you need to purchase one, Launtel will help you pick the best model for your requirements and budget.
Things to watch out for:
Keep in mind: Launtel charges 10 cents plus 0.89% for manual credit or direct debit transactions of $99.99 or below. Automatic transactions of $99.99 or below will receive a 50% reduction of the transaction fee. You don't pay any charges if you use PayID.
Performance
In September 2023, Launtel topped the ACCC Broadband Performance Report. Launtel delivered maximum speeds 105.5% of the time during the busy hours of the day (7pm to 11pm).
Why does this matter? The ACCC report allows customers to see which NBN providers are delivering the speeds they've advertised as a measure of reliability.
Launtel has been first on 3 occasions since December 2022 and has been one of the top 4 providers in the quarterly ACCC Broadband Performance Report since it made its first appearance in March 2022.
With Launtel's score of over 100%, that means it always delivers the advertised speeds on its plans during busy hours of the day.
Customer service
You can get in touch with Launtel's Australia-based support team in the following ways:
Call its residential support line between 8am and 10pm AEST Monday to Friday, or between 9am to 5pm AEST on weekends.
Send an email.
Start a live chat on its website.
Via Facebook Messenger.
Bonus features
🖥️ 7-day free trial
Launtel allows you to try its services for 1 week free to see if it's right for you. It's not a long time but if you are intrigued it might still be worth it.
📶 Easily change speed tiers
You can upgrade or downgrade your speed at any time by yourself.
If you need extra speed for a one-off big download, you can increase your speed to get it done, then switch back.
Or if you're going to use the internet for less data-hungry tasks, you can decrease your speed for a while and then switch back to something higher when required.
⏸️ Pause your connection
You can stop and start your connection with Launtel at any time.
If you're going away for example, you could pause your connection while you're not at home so you don't have to pay for internet that you're not using.
Which rivals are giving Launtel a run for its money?
For a plan with more:
If you want an internet plan with lots of extras, , Optus has you covered. Get access to Optus SubHub to save on eligible subscriptions and get the option to add Optus Sport at a discount..
For cheaper plans:
Tangerine has some of the cheapest NBN plans on Finder, along with 6-month sign-up discounts.
For big brand energy:
If you're more comfortable signing up to a household name, TPG offers decently priced NBN plans. It also comes with the option to add a home phone line to any of its plans.
Ready to sign up to Launtel?
If you decide Launtel sounds like the right choice for you, simply sign up to the provider via its website. Remember to check your home address on its site to make sure that you're choosing a plan that's available for your property's connection type or area. Launtel has a wide variety of NBN plans, with many of them tailored to the connection available at your address.
What if I'm moving house? Make sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.
We've researched and reviewed hundreds of internet plans to make our guides as helpful as possible. Our expertise is highlighted across numerous TV, print and digital media appearances.
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We're here to help
Since 2015, we've helped over 1 million Australians find the right broadband plan for their household. We explain plan features and prices simply to help you make your decision.
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Mark Neilsen is a writer at Finder, specialising in streaming and broadband. He knows what you want to watch, how you can watch it and find you the cheapest way to watch it. He has over 20 years' experience in entertainment media, having worked for street bible The Drum Media as well as The Music's magazine and website. His articles have also appeared in Inpress, Beat, Time Off, Rave and more. While at Finder, Mark’s expertise has also been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to.
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