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Kogan internet review

Our verdict: Kogan offers good bang for buck on most of its internet plans but its limited customer support options might be a deal breaker for some.

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Congratulations, Kogan!

Kogan received the highly commended award for 'NBN Provider - Everyday Use' in the 2024 Product Awards.

Full list of 2024 winners

Pros

  • Earn Qantas Frequent Flyer points by paying your Kogan internet bill
  • Cheap modem under $100 for NBN connections – you also have the option to BYO

Cons

  • No online account management

Compare Kogan internet plans

Name Product Data allowance Typical download speed Price Hid Compare Box!
Kogan NBN Bronze
NBN
Month-to-month
OFFER: $53.90/mth for the first 3 months, then $63.90/mth. Eligibility criteria, T&Cs apply. Ends 4.8.24
  • Month-to-month
  • BYO modem or purchase for $69
Unlimited Data
Data
Unlimited Data
25Mbps
nbn™25
Speed
25Mbps
nbn™25
$63.90
per month
Min total cost is $53.90 for first month
Price
$63.90 per month
Min total cost is $53.90 for first month
Kogan NBN Silver
NBN
Month-to-month
OFFER: $58.90/mth for the first 3 months, then $68.90/mth. Eligibility criteria, T&Cs apply. Ends 4.8.24
  • Month-to-month
  • BYO modem or purchase for $69
Unlimited Data
Data
Unlimited Data
50Mbps
nbn™50
Speed
50Mbps
nbn™50
$68.90
per month
Min total cost is $58.90 for first month
Price
$68.90 per month
Min total cost is $58.90 for first month
Kogan NBN Gold
NBN
Month-to-month
OFFER: $68.90/mth for the first 3 months, then $78.90/mth. Eligibility criteria, T&Cs apply. Ends 4.8.24
  • Month-to-month
  • BYO modem or purchase for $69
Unlimited Data
Data
Unlimited Data
90Mbps
nbn™100
Speed
90Mbps
nbn™100
$78.90
per month
Min total cost is $68.90 for first month
Price
$78.90 per month
Min total cost is $68.90 for first month
Kogan NBN Platinum
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $69
Unlimited Data
Data
Unlimited Data
200Mbps
nbn™250
Speed
200Mbps
nbn™250
$99.90
per month
Min total cost is $99.90 for first month
Price
$99.90 per month
Min total cost is $99.90 for first month
Kogan NBN Diamond
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $69
Unlimited Data
Data
Unlimited Data
250Mbps
nbn™1000
Speed
250Mbps
nbn™1000
$109.90
per month
Min total cost is $109.90 for first month
Price
$109.90 per month
Min total cost is $109.90 for first month
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Name Product Data allowance Typical download speed Price Hid Compare Box!
Kogan 4G Home Internet
Home wireless
Vodafone network
90 Days contract
  • 90 Days expiry
  • Modem included
Unlimited Data
Data
Unlimited Data
16Mbps
Speed
16Mbps
$149.70
per 90 days
Min total cost is $149.70 over 90 days
Price
$149.70 per 90 days
Min total cost (incl delivery + fees) is $149.70 over 90 days
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Kogan internet review: Our verdict

Kogan provides decent speeds for average prices but lacks much to differentiate it from other providers. They may be more attractive if you're interested in earning Qantas Frequent Flyer points by paying your bill.

The lack of online account management can be a huge pain since you'll have to ring the customer service line to check your account details or if you can't find the answer to your question on their help centre page.

However, recent online reviews have good things to say about its customer service, so it might just work if you don't mind getting on the phone.

Kogan is right for you if:

  • You want a budget-friendly modem alongside your NBN plan.
  • You'd like to take advantage of the Kogan Internet Price Pledge. If you find a better price on an NBN plan from one of the approved major retailers – Telstra, TPG, Optus, Dodo, iiNet, iPrimus, Internode – you'll get a Kogan.com voucher worth double the difference between Kogan's price and the competitor's.
  • You're a Qantas Frequent Flyer member. You get 1 Qantas point for every $2 spent on any Kogan internet plan.

While Kogan has a lot going for it, consider

  • The lack of online account management. It can be an inconvenience since you'll have to ring the customer service line for everything.
  • Minimum 90 day plan for home wireless internet. If you want to sign up for Kogan's home wireless internet plan, you have to sign up and pay for 90 days at a time up front instead of monthly.

Read a more detailed review on


money icon

Value for money

With average prices, Kogan comes out as a perfectly good choice for those only looking for a simple budget-friendly deal with a few extra Qantas Frequent Flyer points thrown in the mix.

A big selling point is its $69 modem if you're in the market for a hardware upgrade, which is one of the cheapest upfront costs for a modem in Finder's database. Otherwise you also have the option to bring your own modem to keep your upfront costs low.

Finally, the Kogan Internet Price Pledge sounds good on paper, where you get a Kogan.com voucher for the value of double the difference between the monthly Kogan Internet price you paid and the monthly price of the cheaper offer you submitted. But chances are it will net you maybe a $10–$20 one-time Kogan.com gift voucher at best, if that.

While the monthly cost of Kogan's 4G Home Internet plan is comparable to other providers, it is a 90 day plan. You have to pay for 90 days in advance, or approximately 3 months at a time. That means instead of 3 smaller payments over 3 months, you'll be paying one larger payment every 3 months.

If you're more comfortable paying for things monthly, you'd need to consider this if you want to take up its home wireless internet plan.

speedometer icon

Performance

Kogan is not included in the ACCC Broadband Performance Report, so the reliability of its speeds cannot officially be verified.

However, based on its advertised typical evening speeds (for busy hours of the day, 7pm–11pm), you can expect to get maximum speeds on its NBN 25 and NBN 50 plans. It falls a bit short for NBN 100 and NBN 250.

Kogan also falls well short with the typical evening speed of its NBN 1000 plan, with the lowest speed in Finder's database where providers state it.

customer service icon

Customer service

The customer service for Kogan is barebones. There is no option for online account management, meaning you will need to call the customer support team whenever you have an enquiry about your account or need to update your details.

That being said, you can call the service centre on any day of the week between 8am and 8pm.

bonus icon

Bonus features

Kogan gives you just one real perk alongside its NBN plans.

✈️ Qantas Frequent Flyer points

You can connect your Qantas Frequent Flyer membership with your Kogan account and earn 1 point for every $2 spent on any of Kogan's NBN plans.

How does Kogan internet compare?

Here's how Kogan compares to some of the most popular NBN providers in Australia and their NBN 50 plans. Keep in mind that we've used standard ongoing prices for each provider (no promotional discounts applied).

ProviderTypical evening speedPriceLearn more
Kogan50Mbps$68.90/month
View plans
Telstra50Mbps$105/month
Read review
Optus50Mbps$89/month
View plans
TPG50Mbps$79.99/month
View plans
iiNet50Mbps$79.99/month
View plans
Aussie Broadband49Mbps$89/month
Read review
Belong50Mbps$80/month
Read review
Tangerine50Mbps$79.90/month
View plans

Ready to sign up to Kogan?

Signing up to Kogan Internet is fairly simple once you've worked out what plan is right for you. You can just head to their website and sign up from there. You'll need to type in your address to check the plan availability in your area and sign up to the NBN plan of your choice.

phone

What if I'm moving house?
You can select a date during the sign-up process for when you'd like your new Kogan plan to be activated. Keep in mind that it could take up to 5 business days to get connected.

Remember to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.

If you're still feeling unsure about the process, check out our guide on how to switch broadband providers.


Why compare broadband internet with Finder?

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To make sure you get accurate and helpful information, this guide has been edited by David Gregory as part of our fact-checking process.
Mark Neilsen's headshot
Written by

Utilities writer

Mark Neilsen is a writer at Finder, specialising in streaming, broadband and mobile. He looks for deals on all those services and keeps you abreast of any changes to see what's worth it for you. He has over 20 years' experience in print and digital media and while at Finder, Mark’s expertise has been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming, mobile and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to. See full bio

Mark's expertise
Mark has written 65 Finder guides across topics including:
  • Entertainment streaming
  • Sports streaming
  • Broadband
  • Mobile

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2 Responses

    Default Gravatar
    bobOctober 10, 2023

    if i switch to Kogan can i keep existing bigpond address

      AvatarFinder
      MarkOctober 12, 2023Finder

      Hi Bob,
      It’s free to keep your existing Bigpond address for the first 12 months if you switched to Kogan and were no longer Telstra customer. After that though, to keep your Bigpond email address it would cost $79 a year.
      You can take a look at an article we did on your options for changing to free email services instead of using one from an internet provider if you didn’t want to pay for an email address: https://www.finder.com.au/news/tpg-ditch-email-2023
      Hope this helps.

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