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GigaComm review

Our verdict: GigaComm is the newest internet provider on the block offering ultra-fast speeds starting from $79 a month. However, its availability is limited to areas in Sydney and Melbourne.

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Pros

  • Ultra-fast speeds up to 1000Mbps
  • Low latency of 2–4 milliseconds, ideal for online gaming
  • Every property connected to GigaComm can receive gigabit speeds

Cons

  • Limited availability – only certain areas in Sydney and Melbourne can access GigaComm internet
  • Expensive installation fees for houses unless you sign up to 24-month contract

Compare GigaComm internet plans

1 - 3 of 9
Name Product Data allowance Typical download speed Price Hid Compare Box!
GigaComm FTTx 200 Unlimited Non-NBN
Fibre
Month-to-month
OFFER: Only available in selected areas of Sydney and Melbourne.
  • Month-to-month
  • BYO modem or purchase for $119
Unlimited Data
Data
Unlimited Data
200Mbps
Speed
200Mbps
$79
per month
Min total cost is $204 for first month
Price
$79 per month
Min total cost is $204 for first month
GigaComm FTTx 200 Unlimited Non-NBN 12 Month
Fibre
12 Month contract
OFFER: $0/mth for the first 3 months, then $79/mth. Eligibility criteria, T&Cs apply. Only available in selected areas of Sydney and Melbourne.
  • 12 Month contract
  • BYO modem or purchase for $119
Unlimited Data
Data
Unlimited Data
200Mbps
Speed
200Mbps
$79
per month
Min total cost is $948 over 12 months
Price
$79 per month
Min total cost is $948 over 12 months
GigaComm FTTx 200 Unlimited Non-NBN 24 Month
Fibre
24 Month contract
OFFER: $0/mth for the first 3 months, then $79/mth. Eligibility criteria, T&Cs apply. Only available in selected areas of Sydney and Melbourne.
  • 24 Month contract
  • BYO modem or purchase for $119
Unlimited Data
Data
Unlimited Data
200Mbps
Speed
200Mbps
$79
per month
Min total cost is $1,896 over 24 months
Price
$79 per month
Min total cost is $1,896 over 24 months
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What is GigaComm?

Australians haven't had the easiest run with their internet connection despite the NBN completing its formal rollout across the country in late 2020.

That's because broadband infrastructure varies between properties and locations and not everyone has access to all the technology mixes available. That's where internet provider GigaComm comes in with its value proposition.

GigaComm is an independent internet service provider offering households an alternative to the NBN.

It uses the latest fibre and fixed wireless technologies gigabit internet with speeds of up to 1000Mbps. This covers areas where speeds tend to be limited to 100Mbps.

GigaComm review: Our verdict

GigaComm seems to be addressing Australia's internet woes after it was ranked 67th in the world (from 182 countries) for fixed broadband in August 2022.

The Ookla Speedtest Global Index reported a median download speed of 52.62Mbps for Australia. In comparison, Singapore topped the list with 219.01Mbps.

GigaComm promises households speeds of anywhere between 200Mbps and 1000Mbps as long as it can connect to the property.

It could be right for you if you want the following:

  • Ultra-fast speeds and an alternative to the NBN, especially if you're an avid gamer.
  • Residential guarantee where you're refunded your money within the first month of service if you're unhappy with it (including installation fee and on 24-month contracts as well).

While GigaComm has a lot going for it, keep in mind:

  • It's still a new service and availability is limited.
  • You might need to pay for a new high-tech modem to get gigabit speeds if your current hardware is outdated.
  • Unless you sign up to a 24-month contract, you will need to pay a hefty installation fee, which could be as much as $1,500. Keep in mind this is for houses only, not apartments.

Where is GigaComm available?

While GigaComm sounds great on paper, its availability is limited to areas in Sydney and Melbourne. However, it plans to expand to other major Australian cities.

You can check out the maps to see if it's servicing your home or simply plug in your address on GigaComm's own website to find out.

gigacomm sydney coverage map
gigacomm melbourne coverage map

Read a more detailed review on


money icon

Value for money

GigaComm offers some good value plans if you consider the speeds you get in return.

Prices start at $79 a month for 200Mbps and go up to $169 a month for 1000Mbps.

To help you compare, the average cost of NBN plans on Finder for speeds of 100–1000Mbps are:

NBN 100$91.32
NBN 250$126.02
NBN 1000$134.20

Keeping the NBN prices in mind, GigaComm's $79 plan stands out. Only homes with FTTP or HFC connection types can access the NBN 250 and NBN 1000 too.

Things to watch out for:

  • There's an installation fee for houses ($1,500 for a month-to-month plan; $999 for a 12-month plan) unless you lock yourself into a 24-month contract. However, GigaComm's residential guarantee allows you to take its service for a 30-day test run and leave if you're unhappy.
  • If you don't have a compatible modem, you'll need to buy a new one from GigaComm for $125. Your current hardware may be unable to support gigabit speeds so you'll need to verify before signing up.

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Performance

GigaComm is a new service and not part of the NBN, which is why it's not included in the ACCC broadband performance report. We use this report as a reference for deducing the top internet providers in Australia.

However, reviews on Trustpilot and Product Review seem to credit its fast speeds. Keep in mind there are just a handful of reviews but we'll keep you updated if we learn more about its speeds.

customer service icon

Customer service

live chat
Live chat available
australian flag icon
Local customer support

There are multiple ways to get in touch with GigaComm. Its sales, customer support and technical support service teams are all Australia-based. You can:

  • Call GigaComm on 1300 004 442 (Monday to Friday, 8:30am to 6pm AEST)
  • Get in touch via its online form, available on the website
  • Use its live chat function to have your queries answered

Which rivals are giving GigaComm a run for its money?

As a non-NBN service, it's hard to compare GigaComm to other providers. However, there are some NBN brands that offer great customer service, fast speeds and bonus features to win you over.

For fast speeds:

exetel logo
Exetel usually excels in the ACCC broadband performance report for consistently fast speeds. It maintained its top spot in the most recent report as well.

For customer service:
aussie broadband logo

Aussie Broadband consistently outshines for customer service and has a number of awards under its belt for this reason alone. It recently won Gold in the Reader's Digest Quality Service Awards.

For bonus features:
iinet logo

If you like a little something extra with your internet plan, iiNet has you covered. It offers free Fetch entertainment for 24 months, plus 30 pre-selected movies each month.

Ready to sign up to GigaComm?

If you've checked the availability for GigaComm in your area and are keen for ultra-fast speeds, then all you have to do is compare its internet plans and choose one that's right for you.

Just click the green "Go to site" button in our comparison table above to get started.

Compare GigaComm plans

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