Pros
- $10 discount if you bundle Internet and electricity on the same bill
- Next-day NBN connection (T&Cs apply)
- Australian support team
Cons
- Prices are often more expensive than competitors'
Origin broadband plans
Our verdict: Origin may offer next-day NBN connections, but its high prices may have you looking elsewhere.
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Compare Origin NBN plans
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Origin Internet review: Our verdict
Origin is the latest electricity company that has entered the NBN retail business. Unfortunately, its outright NBN prices are more expensive than more established NBN providers that offer similar speeds.
If you're an existing Origin Energy customer, the high cost of the NBN plans comes down by $10 a month, which makes it a bit more affordable.
Origin NBN could be right for you if:
- The next-day connection promise is important to you because you need Internet at your location ASAP.
- You're already an Origin Energy customer and want everything on the 1 bill.
But keep in mind that Origin:
- Is much more expensive than its competitors without any discernible extra benefit in its NBN service.
Read a more detailed review on
Value for money
This is where Origin Energy is lacking, unless you're looking to bundle your Internet and energy bills.
Origin offers a $10 bundle discount for those who get energy and NBN with it.
- Good to know: Without the discount applied, Origin NBN plans are about $5–10 more expensive than comparable plans on Finder (the average price of NBN 50 and NBN 100 plans on Finder are $79 and $91 respectively). If you do bundle the 2 bills, the NBN price comes down to the Finder average.
Those looking to purchase an Origin Internet plan outright could find cheaper options elsewhere.
Origin does offer the option to bring your own modem, otherwise its modems start at $149 (plus $20 postage).
Things to watch out for:
- While Origin promises next-day NBN connections, keep in mind that you need to sign up to its NBN plan before 1pm. Not all premises are covered as well so if this is a big reason for you to sign up, contact Origin to see if you're eligible.
Performance
Unfortunately, there are no objective reports of Origin's broadband speeds in comparison with other brands, such as the ACCC and Netflix measure.
Origin's quoted typical evening speeds on its plans are often at or close to the maximum speed of the speed tier, which is a positive sign.
- Good to know: Maximum speeds indicate the fastest speed your plan is expected to reach on a particular speed tier. For example, an NBN 100 plan has a maximum speed of 100Mbps, an NBN 50 plan, 50Mbps and so on.
Customer service
- Origin Energy provides lots of ways to get in contact for support, including instant messaging, an app, phone support and email support.
- In our test conducted in February 2022, we spent 14 minutes and 40 seconds on hold to support before the call was answered by someone in Perth.
- Hours for phone support are 8am–12am from Monday to Sunday AEDT.
- Keep in mind: Origin's phone support is a 1300 number, which costs 35c to call on the Origin Energy home phone pack.
Bonus features
Origin has a few bonus features to look into:
💰 Energy bundling discount
Get $10 off your monthly Internet bill if you bundle your NBN plan with an Origin Energy plan.
This makes its Internet plans more on par with the average prices available on Finder.
⏲ Next-day NBN connection
Origin promises next-day NBN connection for eligible premises. If you are eligible, you'll need to sign up before 1pm to get connected the next day.
Origin says it will pay you up to $100 a day for each day you're not connected to cover any expenses you've encountered for the use of alternative Internet.
📞 Home phone packages
You can choose to either pay as you go for calls or get a $10 a month premium add-on to include most call types.
Which rivals are giving Origin a run for its money?
Origin's Internet plans aren't exactly the cheapest on the market, making it easy to find other alternatives if budget is an issue.
For a cheaper energy bundle:
Dodo does both energy and NBN. You can still get everything on the 1 bill, but its plans are cheaper than Origin's.
For local support:
If a local call centre is important to you, then Aussie Broadband will do you just fine. It has a stellar reputation for customer service with slightly cheaper prices than Origin.
For cheaper NBN:
Tangerine is one of the cheapest NBN providers on Finder and has sign-up discounts that last 6 months.
Ready to sign up to Origin NBN?
If you're keen to hop onto Origin, just click the green Go to site button in our comparison table. All you need to do is type in your address to sign up to a plan of your choice.
What if I'm moving house?
Origin prides itself on swift turnarounds for moving electricity and gas, and this applies to NBN as well. If the NBN is already set up at your residence, you could be eligible for Origin's next-day connection promise. Otherwise it may take up to 5 days to get connected.
Be sure to give your current provider a heads up in case there's a notice period to account for. You don't want to be stuck paying for 2 Internet plans.
If you're still feeling unsure about the process, check out our guide on how to switch broadband providers.
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Alice Clarke is an award-winning freelance journalist, producer and presenter, as well as co-curator of the PAX Aus Together Lounge. In her 15 years as a journalist she’s appeared in The Age, Herald Sun Finder, Gizmodo, Kotaku, the ABC, Stevivor, Cracked, Curve and many other publications.
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