Origin Energy - Rates, Review, Pros & Cons (April 2021)

Origin Energy: Gas, electricity and solar provider

It's one of the biggest names in the industry, but what can Origin Energy offer Australians seeking a better deal?

4.1 ★★★★★ (21 reviews)
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Name Product Electricity availability Gas availability Features Customer service rating More details Details
Origin
Origin
NSW, VIC, QLD, SA, ACT
NSW, VIC, QLD, SA, ACT, WA
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees
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No exit fees or lock-in contracts on most of their market offerings.
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Where is Origin Energy Available?

Origin Energy is one of Australia's biggest energy retailers, providing electricity and natural gas to customers right across the country.

Operating in every state except Tasmania, Origin has four million customers signed up to its plans.

State⚡ Electricity♨️ Gas
NSW
VIC
QLD
TAS
ACT
SA
NT
WA

A quick review of Origin Energy

Pros

  • Good solar tariff incentive plans and a commitment to cutting carbon emissions.
  • Comprehensive app for managing your power and gas usage among other things.

Cons

  • Cheapest deals only come with a 12-month benefit period.

What plans are offered by Origin?

Electric

Electricity

This is more or less the default offer, providing you electricity to your residence at or near the reference price. It's not quite a standing offer because Origin does provide sign up incentives with it, such as bill credit 3 months after first taking out the plan. It's available with three tariffs: flat rate, time of use, and either of those plus a controlled load.

This is Origin's main offering, and boasts the highest discounts compared to the reference price. However, it comes with a couple of requirements: first, that you must pay all your bills via direct debit, and second, that you have to download and use the Origin Energy app to manage your plan and energy use. It's available with the same tariffs as the Basic plan.

A less restrictive version of the Max Saver plan which doesn't require you to lock into direct debits or use of the Origin Energy app. In return, usage rates are higher than for the Max Saver, but still lower than what you would get on a Basic plan.

The Solar Optimiser plan is available to residents of NSW, QLD, and VIC. It has no discount on usage rates compared to the reference price for your state, but it does come with significantly boosted solar feed-in tariffs to compensate — somewhere between 15 - 21c/kWh depending on your state.

The Solar Boost plan is available to residents of SA and the ACT. In addition to offering lower usage rates than the reference price, it also improves the solar feed-in tariffs you receive depending on where you live. You can expect to see boosted rates of 12 - 15 c/kWh.

Gas

Gas

As with the electricity plans, this plan provides natural gas at Origin's base rate. There are no real special features, but it may still have deals like bill credit after signing up.

Origin's best natural gas plan, offering much lower usage rates than the Basic one. As with electricity, this requires you to set up all your payments as direct debit and to download and use the Origin Energy app.

A less restrictive version of the Max Saver plan, with higher usage rates but more flexibility. You don't have to meet any special conditions or payment options to sign up to this plan.

Solar panel

Does Origin offer solar?

Origin energy offers installation, service, support and maintenance of solar systems for your home. Their service area includes a 100km radius from metro areas in ACT, NSW, QLD, VIC, and SA, and they provide several different solar packages and setups.

All of their plans offer solar feed-in tariffs that are about average for each state, and have equitable solar incentive plans for customers in all states that provide higher solar rates. Overall, Origin performs well on solar.

Green energy

How green is Origin?

Origin Energy ranks in the top twenty-five percent of Australian energy providers with a score of 6.8/10 on the 2018 Green Electricity Guide. They have shown a lot of recent investment in renewable energy, including wind, solar, hydro and biomass, as well as offering 25% GreenPower for an extra $1 a week. On top of this, they have accessible energy efficiency products and support local energy trading schemes.

Where Origin Energy falls down a bit is their extensive current investments in fossil fuels and their ongoing support and production of coal seam gas. While Origin has a stated plan to cut their emissions in half by 2032, they were the fourth largest emitter of greenhouse gases across Australia in March 2018.

Tag discount

Does Origin offer any special incentives to sign up?

Currently, Origin has sign-up deals for certain plans. Some Max Saver plans come with a small discount when purchased online, and most Basic plans offer about $50 - $200 of bill credit three months after signing up.

Mobile phone

Can I manage my plan from my phone?

Yes. Origin Energy has developed the Origin phone app, which is actually mandatory for users who wish to get the best rates on their Max Saver plans. It allows customers to view their daily power usage, pay their bills, and even keep track of how much they've made from feeding solar power back into the grid.

This is one of the more extensive online management systems available from any energy retailer.

Get a cost estimate

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a 'peak tariff', 'peak only' or an 'anytime tariff'. There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.

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4 Responses

    Default Gravatar
    timOctober 3, 2017

    Do you have energy home assessor , who visit an make recommendations?

      Avatarfinder Customer Care
      HaroldOctober 4, 2017Staff

      Hi Tim,

      Thank you for your inquiry.

      While we cannot recommend what is best for you, we can offer you a general information. Regarding electricity and gas you can call Origin Energy website or call 13 24 61.

      I hope this information has helped.

      Cheers,
      Harold

    Default Gravatar
    CheryleJuly 10, 2017

    My mother is an ‘Origin’ customer but does not get any discounts except for the pension. Can she switch to the ‘Origin Saver’ plan, if not, she will switch to another supplier that will offer her discounts.

      Avatarfinder Customer Care
      RenchJuly 10, 2017Staff

      Hi Cheryle,

      Thanks for reaching out to us. Please note that we are not affiliated with Origin Energy or any company we feature on our site and so we can only offer you general advice.

      Origin Energy offers certain discounts for electricity and gas depending on your plan and your state. You may select your state on the tabs above this page to see details. I suggest contacting Origin Energy directly to inquire about their discounts.

      Best regards,
      Rench

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