Sumo Energy electricity plans and review

Our verdict: Sumo offers decent value if you’re looking to combine energy and the Internet, bringing all your utilities into one place.

3.3 ★★★★★ (3 reviews) Write a review
Get a cost estimate for Sumo Get rates
Plans offered by Sumo See plans

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Pros

  • Local customer support
  • Bundling discounts available with Internet.

Cons

  • Few contact options.
  • Has been known to hike prices in the past.

Sumo Energy at a glance

Name Product Electricity availability Gas availability Features Customer service rating More details Details
Sumo
Sumo
NSW, VIC, QLD
NSW, VIC
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees
Go to site
More infoView details
Bundle electricity, gas, and Internet for potential discounts.
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Sumo Energy review: Our verdict

Sumo's prices are on the low end across all states, ranging from 13% - 22% less than the reference price. Prices are highest in Victoria and lowest in New South Wales.

Here are some of the benefits of signing up with Sumo Energy:

  • Bundling your gas and power on some plans can give a 1% discount on your rates.
  • Melbourne-based customer support means you'll get help from locals.

What's the catch?

  • Bundling discounts for Internet plans brings them in line with others on the market, instead of making them especially cheap.
  • Sumo was hit with a $1.2 million fine in July 2021 for hiking energy prices soon after luring in customers with the promise of low rates.

If you're ever unhappy with your energy plan, you can switch to another provider as Sumo doesn't have any lock-in contracts.

Sumo Energy offers

Deal

Get $15 off by bundling Internet and energy

Bundle your Internet and energy to save $15/month on a 12 or 24 months contract. T&Cs apply.

Where is Sumo Energy available?

Sumo Energy sells electricity and gas to a little under 40,000 customers across New South Wales, Victoria, Queensland, and South Australia.

If you're looking to bundle your utilities, it also sells Internet plans and encourages bundling.

Energy plans and annual cost estimates by state

We've provided a snapshot of what Sumo offers in the way of gas and electricity, broken down state by state with annual bill estimates provided.

Click on your state below to get started. Please note that rates and other details were last checked 10 January 2022.

electricity icon

Electricity plans

PlansDifference from reference priceRatesAnnual bill estimate
Sumo Assure plan20% less Variable rates$1,120
Sumo Freedom plan16% lessVariable rates$1,174

Estimated cost including GST for an average household using 3,900 kWh yearly on a flat rate tariff in the Ausgrid network.

PlansDifference from reference priceRatesAnnual bill estimate
Sumo Assure plan19% less Variable rates$1,059
Sumo Freedom plan16% lessVariable rates$1,093

Estimated cost including GST for a household using 4,000 kWh yearly on a flat rate tariff in the Citipower network.

PlansDifference from reference priceRatesAnnual bill estimate
Sumo Assure Advantage plan17% lessVariable rates$1,201

Estimated cost including GST for a household using 4,600 kWh yearly on a flat rate tariff in the ENERGEX Ltd network.

PlansDifference from reference priceRatesAnnual bill estimate
Sumo Assure Advantage plan15% lessVariable rates$1,467

Estimated cost including GST for an average household using 4,000 kWh yearly on a flat rate tariff in the SA Power Networks - NSP network.

Signing up to a Sumo Energy plan could provide you $50 in bill credits for each of gas and electricity, so long as you live in Victoria, Queensland or New South Wales.

Can I bundle gas and electricity with Sumo Energy?

Yes. Bundling a gas or electricity plan with Sumo Internet will give a bigger discount on your NBN bill.

If you're not after an Internet plan as well, bundling gas and electricity may provide some extra convenience, but no discount.

Sumo Energy and Internet bundling

Sumo sells its NBN plans at a discount if you have an active gas or electricity account with it: $5 less with gas, $10 less with power, or $15 less with both.

You have to sign up to a 12- or 24-month contract to receive this discount, with a maximum early termination fee of $250.

PlanMax speedUsual price (per month)Bundled with electricity and gas
Simple NBN2525Mbps$70$55
Savvy NBN5050Mbps$85$70
Premium NBN100100Mbps$105$90

solar energy icon

Solar Energy

Does Sumo Energy offer solar plans?

Sumo Energy will provide a feed-in tariff for excess solar power that you export to the grid. If you don't already have a solar energy system, unfortunately Sumo won't help you with installing one.

How good is the feed-in tariff?

Sumo Energy's feed-in tariffs are fairly average, with particularly decent rates in Victoria. New South Wales residents won't get quite as much.

Here's a breakdown of solar feed-in tariffs by state.

Benchmark range. The Independent Pricing and Regulatory Tribunal's report has set NSW's benchmark range for 2020-2021 to 6-7.3c/kWh for feeding electricity into the grid.

electricity icon
Sumo's range.
Expect 5c/kWh or 14c/kWh, depending on which plan you opt for.
solar
If you purchase a solar system.
You can get 5.5 c/kWh back.

Benchmark range. The Essential Services Commission for Victoria has put the state's benchmark at 6.7c/kWh.

electricity icon
Sumo's range.
Expect 6.7c/kWh or 10c/kWh, depending on which plan you opt for.
solar
If you purchase a solar system.
You can get 10.2 c/kWh back.
We've used data from South East Queensland to give you the information below.

Benchmark range. There is no set minimum solar feed-in tariff for South East Queensland, but the rates are monitored by the Queensland Competition Authority.

electricity icon
Sumo's range.
Expect 5c/kWh or 13c/kWh, depending on which plan you opt for.
solar
If you purchase a solar system.
You can get 6 c/kWh back.

Benchmark range. There is no longer a minimum feed-in tariff in South Australia.

electricity icon
Sumo's range.
Expect 6c/kWh or 13c/kWh, depending on which plan you opt for.
solar
If you purchase a solar system.
You can get 8 c/kWh back.

green energy icon

Green Energy

How green is Sumo Energy?

Sumo Energy doesn't have any particular green incentives, lacking either carbon neutrality or the option to add GreenPower onto your plan and support renewables.

user

User reviews and customer service

Sumo Energy customer service

Data from the 2019-2020 market report by the Australian Energy Regulator is a valuable source for determining how good a provider's customer service is. This is how Sumo Energy performed during that period compared to others:

Sumo EnergyMarket averageMajor provider average
Average call wait time174 seconds53 seconds99 seconds
Calls abandoned before being answered9%9%6%
Complaints (% of total customers)6%2%2%

Why does customer service rating matter?
A high customer service score is a great indicator of how your energy provider will help you:

  • Understand your current electricity, gas or solar plan
  • Switch to a new plan
  • Figure out your energy bill
  • When you're experiencing any financial difficulty

How can I get in touch with Sumo Energy?

If you need to get in touch with Sumo Energy's Melbourne-based support team, there's only one main way to contact them:

  • Phone the call centre between 9am - 4:30pm AEST weekdays.
  • You can also send an email, but there's no indication of how long it might take to get a response.

Looking to switch to Sumo Energy?

If you're keen to switch to an energy plan from Sumo Energy, press the green "Go to site" button displayed in the table at the top of the page. This will take you through to Sumo's website, where you can enter your details.

  • Once Sumo has processed your application, it should only take a maximum of 2 business days for your energy account to be handed over to it.

For more details, take a look at our guide on switching energy plans.

Get a cost estimate

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.


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12 Responses

    Default Gravatar
    MichaelFebruary 13, 2019

    Hi my name is Michael. I was a sumo gas user. I canceled my acc as i will be in Thailand for the next year. I have not received a final bill as I requested on the 21/1/19 approx. Now I am thinking the new tenants may be using the gas under my name. I need to contact some one from this company through my email address.
    Urgent thanking you m

      Default Gravatar
      NikkiFebruary 14, 2019

      Hi Michael,

      Thanks for getting in touch! We want to help you out however we are not directly working with Sumo Energy. We suggest to contact them immediately for this. Hope this clarifies!

      Best,
      Nikki

    Default Gravatar
    VirginiaApril 10, 2017

    How much all you can use?

      Avatarfinder Customer Care
      HaroldApril 11, 2017Staff

      Hi Virginia,

      Thank you for your inquiry.

      The usage will depend on the plan that you would like to avail.

      1. On this page, please navigate to the section “What energy plans does Sumo Power offer?”
      2. Then you should see the energy plans Sumo Power offers.

      I hope this information has helped.

      Cheers,
      Harold

    Default Gravatar
    SimonMarch 29, 2017

    Hi there, please can you confirm your kwh and daily rates, discounts and any lock in period.
    This is for an all peak tariff in Brisbane

    Thanks

    SImon

      Avatarfinder Customer Care
      DeeMarch 31, 2017Staff

      Hi Simon,

      Thanks for your question.

      If you like to know the kwh and daily rates for Sumo, kindly fill out our online form above and a Sumo representative will get in touch with you.

      Cheers,
      Anndy

    Default Gravatar
    PeterSeptember 16, 2016

    What is Sumo power feed in rate for solar?

      Avatarfinder Customer Care
      ShirleySeptember 19, 2016Staff

      Hi Peter,

      Thanks for your question.

      You can check Sumo Power’s feed-in rates for solar on their website to learn more.

      Hope this helps.

      Regards,
      Shirley

    Default Gravatar
    colinMay 27, 2016

    Is the 27% discount for prompt payment applied to the bill total [including GST] or just the usage content?

      Avatarfinder Customer Care
      ShirleyMay 30, 2016Staff

      Hi Colin,

      Thanks for your question.

      Just the electricity usage component.

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