Sumo gas and electricity service review

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Sumo is a multi-utility provider, selling gas and power as well as Internet connections. You can get electricity in NSW or electricity and gas in VIC.

If you're in VIC and NSW you can also get credits on your Sumo Energy bill when you bundle electricity, gas and NBN Internet.

Not sold on Sumo? This guide covers all the important details on Sumo plans and policies. We've even done a comprehensive review of Sumo's customer service.

Get a cost estimate for Sumo and apply securely online

Name Product Electricity availability Gas availability Features Customer service rating More details Details
Sumo
Sumo
NSW, VIC, QLD
NSW, VIC
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees
Go to site
More infoView details
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Where is Sumo Available?

Sumo is a multi-utility provider, offering electricity and Internet services to VIC and NSW residents, plus gas to Victorians. It focuses on encouraging customers to bundle all their services together with Sumo in order to access bill credits and other potential discounts.

A couple of electricity plans for residents of NSW and VIC, and gas to VIC consumers when they bundle it with electricity.

State⚡ Electricity♨️ Gas
WA
NSW
VIC
QLD
TAS
ACT
SA
NT

Compare prices for Sumo (June 2021)

Get an idea of how much Sumo costs, starting with electricity and apply securely online.

Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in NSW who consumes 3,900 kWh a year on a single rate tariff in the Ausgrid network. Prices last checked on May 2020 and are subject to change. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the AER annual model usage in the Ausgrid network, the AER reference price is $1,462 / year.

Energy prices change regularly in VIC, NSW, QLD, SA, ACT and TAS. Our pricing and estimates below may not always take these possible changes into account, so please confirm plan details and pricing with the provider before making a decision.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
Sumo Assure Residential
Customer service rating
Sumo
Customer service rating
Daily supply charge:
$0.89/day

General usage rates:
$0.21/kWh

22% less

than the reference price

$284

Includes GST
With Sumo Assure Residential, for a residential customer who consumes 3900 kwh a year on a flat rate tariff in the Ausgrid network, the lowest annual cost is $1,136 which is 22% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Sumo Freedom Residential
Customer service rating
Sumo
Customer service rating
Daily supply charge:
$0.99/day

General usage rates:
$0.23/kWh

14% less

than the reference price

$315

Includes GST
With Sumo Freedom Residential, for a residential customer who consumes 3900 kwh a year on a flat rate tariff in the Ausgrid network, the lowest annual cost is $1,260 which is 14% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
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Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in Melbourne, Victorian who consumes 4,000 kWh a year on a single rate tariff in the CitiPower network. Prices last checked on May 2020 and are subject to change. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the general usage in the CitiPower network the VDO reference price is $1,270 / year.

Energy prices change regularly in VIC, NSW, QLD, SA, ACT and TAS. Our pricing and estimates below may not always take these possible changes into account, so please confirm plan details and pricing with the provider before making a decision.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
Sumo Assure (Single Rate)
Customer service rating
Sumo
Customer service rating
Daily supply charge:
$0.99/day (01/01-12/31)

General usage rates:
$0.20/kWh (01/01-12/31)

8% less

than Victorian Default Offer

$294

Includes GST
With Sumo Assure (Single Rate), for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the CitiPower network, the lowest annual cost is $1,176 which is 8% less than the Victorian Default Offer (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Sumo Freedom (Single Rate)
Customer service rating
Sumo
Customer service rating
Daily supply charge:
$1.07/day (01/01-12/31)

General usage rates:
$0.21/kWh (01/01-12/31)

5% less

than Victorian Default Offer

$303

Includes GST
With Sumo Freedom (Single Rate), for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the CitiPower network, the lowest annual cost is $1,212 which is 5% less than the Victorian Default Offer (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
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Note: For residents outside of South East Queensland, residents don't get to choose their provider as energy is regulated by the Queensland Competition Authority.

Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in Queensland who consumes 4,600 kWh a year on a single rate tariff in the Energex network. Prices last checked on May 2020 and are subject to change. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the AER annual model usage in the Energex network, the AER reference price is $1,508 / year.

Energy prices change regularly in VIC, NSW, QLD, SA, ACT and TAS. Our pricing and estimates below may not always take these possible changes into account, so please confirm plan details and pricing with the provider before making a decision.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
Sumo Assure Advantage Residential
Customer service rating
Sumo
Customer service rating
Daily supply charge:
$0.94/day

General usage rates:
$0.19/kWh

20% less

than the reference price

$300

Includes GST
With Sumo Assure Advantage Residential, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,200 which is 20% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
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Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in South Australia who consumes 4,000 kWh a year on a single rate tariff in the SA Power Network. Prices last checked on May 2020 and are subject to change. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the AER annual model usage in the SA Power Networks network, the AER reference price is $1,832 / year.

Energy prices change regularly in VIC, NSW, QLD, SA, ACT and TAS. Our pricing and estimates below may not always take these possible changes into account, so please confirm plan details and pricing with the provider before making a decision.

Name Product _compare_ Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
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A quick review of Sumo

Pros

  • Bundling together services at sign-up can result in bill credits.

Cons

  • Low to minimum solar feed-in tariffs.

What plans are offered by Sumo?

Electric

Electricity

The Sumo Saver plan provides electricity to residents at a variable rate that is some amount below the reference price for your state. You can get bill credits by paying on time and further credits by bundling it with other services.

The Sumo Lite provides electricity to residents at a fixed rate. A feature of this plan is that the actual usage rates themselves can't be changed for the first 12 months, which is not the case for most power plans. What the rate is will depend on where you live.

This plan is equivalent to the standing offer for both states and will provide you electricity for a usage charge exactly equal to the reference price. The only benefit is that you may be eligible for some bill credits if you bundle it with other services.

Gas

Gas

Sumo doesn't have a dedicated natural gas plan, but if you live in VIC you have the option to bundle your natural gas and electricity plans together. You can earn bill credits for doing so.

Solar panel

Does Sumo offer solar?

Sumo does not offer solar installation, but it does provide solar feed-in tariffs on its energy plans. These rates are below average for NSW and are the absolute minimum that can be offered for the state of VIC, 12c/kWh.

Green energy

How green is Sumo?

According to the 2018 Green Electricity Guide, Sumo ranks in the bottom five energy retailers in terms of green rating, with a score of 2.8/10. Sumo does not engage in any decarbonisation efforts or carbon offsets, relies heavily upon fossil fuels and has little to no incentive for customers to go solar with their minimal feed-in tariffs.

In short, Sumo isn't the worst offender as far as green power is concerned, but it's not good, either.

Tag discount

Does Sumo offer any special incentives to sign up?

Sumo offers incentives to customers who bundle together their services when signing up. New customers who sign up for electricity and gas or Internet at the same time will receive bill credits over the following 24 months on the Sumo Saver plan. Bundling all three services together will lead to further credits up to $520.

Mobile phone

Can I manage my plan from my phone?

No, Sumo does not currently have a way for customers to pay or manage their bills or usage from their phones.

Get a cost estimate

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a 'peak tariff', 'peak only' or an 'anytime tariff'. There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.

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12 Responses

    Default Gravatar
    MichaelFebruary 13, 2019

    Hi my name is Michael. I was a sumo gas user. I canceled my acc as i will be in Thailand for the next year. I have not received a final bill as I requested on the 21/1/19 approx. Now I am thinking the new tenants may be using the gas under my name. I need to contact some one from this company through my email address.
    Urgent thanking you m

      Default Gravatar
      NikkiFebruary 14, 2019

      Hi Michael,

      Thanks for getting in touch! We want to help you out however we are not directly working with Sumo Energy. We suggest to contact them immediately for this. Hope this clarifies!

      Best,
      Nikki

    Default Gravatar
    VirginiaApril 10, 2017

    How much all you can use?

      Avatarfinder Customer Care
      HaroldApril 11, 2017Staff

      Hi Virginia,

      Thank you for your inquiry.

      The usage will depend on the plan that you would like to avail.

      1. On this page, please navigate to the section “What energy plans does Sumo Power offer?”
      2. Then you should see the energy plans Sumo Power offers.

      I hope this information has helped.

      Cheers,
      Harold

    Default Gravatar
    SimonMarch 29, 2017

    Hi there, please can you confirm your kwh and daily rates, discounts and any lock in period.
    This is for an all peak tariff in Brisbane

    Thanks

    SImon

      Avatarfinder Customer Care
      DeeMarch 31, 2017Staff

      Hi Simon,

      Thanks for your question.

      If you like to know the kwh and daily rates for Sumo, kindly fill out our online form above and a Sumo representative will get in touch with you.

      Cheers,
      Anndy

    Default Gravatar
    PeterSeptember 16, 2016

    What is Sumo power feed in rate for solar?

      Avatarfinder Customer Care
      ShirleySeptember 19, 2016Staff

      Hi Peter,

      Thanks for your question.

      You can check Sumo Power’s feed-in rates for solar on their website to learn more.

      Hope this helps.

      Regards,
      Shirley

    Default Gravatar
    colinMay 27, 2016

    Is the 27% discount for prompt payment applied to the bill total [including GST] or just the usage content?

      Avatarfinder Customer Care
      ShirleyMay 30, 2016Staff

      Hi Colin,

      Thanks for your question.

      Just the electricity usage component.

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