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Sumo Energy electricity plans and review

Our verdict: Sumo offers decent value if you’re looking to combine energy and the Internet, bringing all your utilities into one place.

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Sumo energy review

Sumo's prices are on the low end across all states. Prices are highest in South Australia and lowest in Victoria.

If you're ever unhappy with your energy plan, you can switch to another provider as Sumo doesn't have any lock-in contracts.

Pros

  • Local customer support.
  • Bundling discounts available with Internet.

Cons

  • Limited customer service options.
  • Has been known to hike prices in the past.

Compare electricity plans from Sumo Energy

Name Plan features Reference price Typical annual cost
Sumo - Switch Residential
Basic Plan Information | (SUM698856MRE1@EME)
Single rate tariffFeed in tariff available
Reference price
20% less
than reference price
Estimated cost/year (typical usage)
$1,470/year
View details
Sumo - Assure
Basic Plan Information | (SUM635031MRE2@EME)
Single rate tariffFeed in tariff available
Reference price
11% less
than reference price
Estimated cost/year (typical usage)
$1,620/year
View details
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The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3911kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Name Plan features Reference price Typical annual cost
Sumo - Switch
Energy Fact Sheet | (SPA524310MR@VEC)
Single rate tariffFeed in tariff available
Reference price
24% less than
Victorian Default Offer
Estimated cost/year (typical usage)
$1,300/year
View details
Sumo - Assure
Energy Fact Sheet | (SPA495938MR@VEC)
Single rate tariffFeed in tariff available
Reference price
12% less than
Victorian Default Offer
Estimated cost/year (typical usage)
$1,510/year
View details
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The annual estimated electricity prices are based on a residential customer on the Jemena network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Name Plan features Reference price Typical annual cost
Sumo - Switch Residential
Basic Plan Information | (SUM698846MRE1@EME)
Single rate tariffFeed in tariff available
Reference price
18% less
than reference price
Estimated cost/year (typical usage)
$1,610/year
View details
Sumo - Assure Residential
Basic Plan Information | (SUM668486MRE2@EME)
Single rate tariffFeed in tariff available
Reference price
10% less
than reference price
Estimated cost/year (typical usage)
$1,780/year
View details
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The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4613kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Name Plan features Reference price Typical annual cost
Sumo - Assure Residential
Basic Plan Information | (SUM730090MRE1@EME)
Single rate tariffFeed in tariff available
Reference price
13% less
than reference price
Estimated cost/year (typical usage)
$1,990/year
View details
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Showing 1 of 1 results
The annual estimated electricity prices are based on a residential customer on the SA Power Networks network who consumes 4011kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

Compare gas plans from Sumo Energy

Name Plan features Charges Typical annual cost
Sumo - Assure Residential Gas + $50 Credit
Basic Plan Information | (SUM731584MRG2@EME)
Single rate tariff
Pricing
Supply: 78.1c/day
Usage: 2.55 - 3.3c/MJ
Estimated cost/year (typical usage)
$880/year
View details
Sumo - Assure Residential Gas
Basic Plan Information | (SUM634825MRG3@EME)
Single rate tariff
Pricing
Supply: 78.1c/day
Usage: 2.55 - 3.3c/MJ
Estimated cost/year (typical usage)
$880/year
View details
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The annual estimated gas prices are based on a residential customer on the Jemena Coastal Network network who consumes 18542MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Name Plan features Charges Typical annual cost
Sumo - Standing Offer Gas
Energy Fact Sheet | (SUM544806SR@VEC)
Single rate tariff
Pricing
Supply: 121c/day
Usage: 3.74 - 5.83c/MJ
Estimated cost/year (typical usage)
$2,640/year
View details
Sumo - Lite Residential Gas
Energy Fact Sheet | (SUM543712MR@VEC)
Single rate tariff
Pricing
Supply: 95.7c/day
Usage: 2.58 - 2.97c/MJ
Estimated cost/year (typical usage)
$1,610/year
View details
Sumo - Assure Gas
Energy Fact Sheet | (SUM544848MR@VEC)
Single rate tariff
Pricing
Supply: 82.5c/day
Usage: 2.3 - 3.05c/MJ
Estimated cost/year (typical usage)
$1,530/year
View details
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The annual estimated gas prices are based on a residential customer on the AusNet Services (gas) network who consumes 18542MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

Where is Sumo Energy available?

Sumo Energy sells electricity and gas to a little under 40,000 customers across New South Wales, Victoria, Queensland, and South Australia.

If you're looking to bundle your utilities, it also sells Internet plans and encourages bundling.

Can I bundle gas and electricity with Sumo Energy?

Yes. Bundling a gas or electricity plan with Sumo Internet will give a bigger discount on your NBN bill.

If you're not after an Internet plan as well, bundling gas and electricity may provide some extra convenience, but no discount.

Sumo Energy and Internet bundling

Sumo sells its NBN plans at a discount if you have an active gas or electricity account with it: $5 less with gas, $10 less with power, or $15 less with both.

You have to sign up to a 12- or 24-month contract to receive this discount, with a maximum early termination fee of $250.

PlanMax speedUsual price (per month)Bundled with electricity and gas
Simple NBN2525Mbps$70$55
Savvy NBN5050Mbps$85$70
Premium NBN100100Mbps$105$90

Read a more detailed review on


user

User reviews and customer service

Sumo Energy customer service

Data from the 2019-2020 market report by the Australian Energy Regulator is a valuable source for determining how good a provider's customer service is. This is how Sumo Energy performed during that period compared to others:

Sumo EnergyMarket averageMajor provider average
Average call wait time174 seconds53 seconds99 seconds
Calls abandoned before being answered9%9%6%
Complaints (% of total customers)6%2%2%

Why does customer service rating matter?
A high customer service score is a great indicator of how your energy provider will help you:

  • Understand your current electricity, gas or solar plan
  • Switch to a new plan
  • Figure out your energy bill
  • When you're experiencing any financial difficulty

How can I get in touch with Sumo Energy?

If you need to get in touch with Sumo Energy's Melbourne-based support team, there's only one main way to contact them:

  • Phone the call centre between 9am - 4:30pm AEST weekdays.
  • You can also send an email, but there's no indication of how long it might take to get a response.

solar energy icon

Solar Energy

Does Sumo Energy offer solar plans?

Sumo Energy will provide a feed-in tariff for excess solar power that you export to the grid. If you don't already have a solar energy system, unfortunately Sumo won't help you with installing one.

How good is the feed-in tariff?

Sumo Energy's feed-in tariffs are fairly average, with particularly decent rates in Victoria. New South Wales residents won't get quite as much.

Here's a breakdown of solar feed-in tariffs by state.

Name Product Solar feed-in tariff
VIC
4.9 cents per kWh
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green energy icon

Green Energy

How green is Sumo Energy?

Green Electricity Guide Rating: 3.54/10

Sumo Energy doesn't have any particular green incentives, lacking either carbon neutrality or the option to add GreenPower onto your plan and support renewables.

Ready to sign up with Sumo energy?

Now that you've read our review of Sumo energy, you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before commiting to a decision.

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Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.


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12 Responses

    Default Gravatar
    MichaelFebruary 13, 2019

    Hi my name is Michael. I was a sumo gas user. I canceled my acc as i will be in Thailand for the next year. I have not received a final bill as I requested on the 21/1/19 approx. Now I am thinking the new tenants may be using the gas under my name. I need to contact some one from this company through my email address.
    Urgent thanking you m

      Default Gravatar
      NikkiFebruary 14, 2019

      Hi Michael,

      Thanks for getting in touch! We want to help you out however we are not directly working with Sumo Energy. We suggest to contact them immediately for this. Hope this clarifies!

      Best,
      Nikki

    Default Gravatar
    VirginiaApril 10, 2017

    How much all you can use?

      AvatarFinder
      HaroldApril 11, 2017Finder

      Hi Virginia,

      Thank you for your inquiry.

      The usage will depend on the plan that you would like to avail.

      1. On this page, please navigate to the section “What energy plans does Sumo Power offer?”
      2. Then you should see the energy plans Sumo Power offers.

      I hope this information has helped.

      Cheers,
      Harold

    Default Gravatar
    SimonMarch 29, 2017

    Hi there, please can you confirm your kwh and daily rates, discounts and any lock in period.
    This is for an all peak tariff in Brisbane

    Thanks

    SImon

      AvatarFinder
      DeeMarch 31, 2017Finder

      Hi Simon,

      Thanks for your question.

      If you like to know the kwh and daily rates for Sumo, kindly fill out our online form above and a Sumo representative will get in touch with you.

      Cheers,
      Anndy

    Default Gravatar
    PeterSeptember 16, 2016

    What is Sumo power feed in rate for solar?

      AvatarFinder
      ShirleySeptember 19, 2016Finder

      Hi Peter,

      Thanks for your question.

      You can check Sumo Power’s feed-in rates for solar on their website to learn more.

      Hope this helps.

      Regards,
      Shirley

    Default Gravatar
    colinMay 27, 2016

    Is the 27% discount for prompt payment applied to the bill total [including GST] or just the usage content?

      AvatarFinder
      ShirleyMay 30, 2016Finder

      Hi Colin,

      Thanks for your question.

      Just the electricity usage component.

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