Sumo's prices are on the low end across all states. Prices are highest in South Australia and lowest in Victoria.
If you're ever unhappy with your energy plan, you can switch to another provider as Sumo doesn't have any lock-in contracts.
Sumo Energy sells electricity and gas to a little under 40,000 customers across New South Wales, Victoria, Queensland, and South Australia.
If you're looking to bundle your utilities, it also sells Internet plans and encourages bundling.
Yes. Bundling a gas or electricity plan with Sumo Internet will give a bigger discount on your NBN bill.
If you're not after an Internet plan as well, bundling gas and electricity may provide some extra convenience, but no discount.
Sumo sells its NBN plans at a discount if you have an active gas or electricity account with it: $5 less with gas, $10 less with power, or $15 less with both.
You have to sign up to a 12- or 24-month contract to receive this discount, with a maximum early termination fee of $250.
| Plan | Max speed | Usual price (per month) | Bundled with electricity and gas |
|---|---|---|---|
| Simple NBN25 | 25Mbps | $70 | $55 |
| Savvy NBN50 | 50Mbps | $85 | $70 |
| Premium NBN100 | 100Mbps | $105 | $90 |
Data from the 2019-2020 market report by the Australian Energy Regulator is a valuable source for determining how good a provider's customer service is. This is how Sumo Energy performed during that period compared to others:
| Sumo Energy | Market average | Major provider average | |
|---|---|---|---|
| Average call wait time | 174 seconds | 53 seconds | 99 seconds |
| Calls abandoned before being answered | 9% | 9% | 6% |
| Complaints (% of total customers) | 6% | 2% | 2% |
Why does customer service rating matter?
A high customer service score is a great indicator of how your energy provider will help you:
If you need to get in touch with Sumo Energy's Melbourne-based support team, there's only one main way to contact them:
Sumo Energy will provide a feed-in tariff for excess solar power that you export to the grid. If you don't already have a solar energy system, unfortunately Sumo won't help you with installing one.
Sumo Energy's feed-in tariffs are fairly average, with particularly decent rates in Victoria. New South Wales residents won't get quite as much.
Here's a breakdown of solar feed-in tariffs by state.
Green Electricity Guide Rating: 3.54/10
Sumo Energy doesn't have any particular green incentives, lacking either carbon neutrality or the option to add GreenPower onto your plan and support renewables.
Now that you've read our review of Sumo energy, you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before commiting to a decision.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
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Hi my name is Michael. I was a sumo gas user. I canceled my acc as i will be in Thailand for the next year. I have not received a final bill as I requested on the 21/1/19 approx. Now I am thinking the new tenants may be using the gas under my name. I need to contact some one from this company through my email address.
Urgent thanking you m
Hi Michael,
Thanks for getting in touch! We want to help you out however we are not directly working with Sumo Energy. We suggest to contact them immediately for this. Hope this clarifies!
Best,
Nikki
How much all you can use?
Hi Virginia,
Thank you for your inquiry.
The usage will depend on the plan that you would like to avail.
1. On this page, please navigate to the section “What energy plans does Sumo Power offer?”
2. Then you should see the energy plans Sumo Power offers.
I hope this information has helped.
Cheers,
Harold
Hi there, please can you confirm your kwh and daily rates, discounts and any lock in period.
This is for an all peak tariff in Brisbane
Thanks
SImon
Hi Simon,
Thanks for your question.
If you like to know the kwh and daily rates for Sumo, kindly fill out our online form above and a Sumo representative will get in touch with you.
Cheers,
Anndy
What is Sumo power feed in rate for solar?
Hi Peter,
Thanks for your question.
You can check Sumo Power’s feed-in rates for solar on their website to learn more.
Hope this helps.
Regards,
Shirley
Is the 27% discount for prompt payment applied to the bill total [including GST] or just the usage content?
Hi Colin,
Thanks for your question.
Just the electricity usage component.