The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3,900kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Citipower network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4,600kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the SA Power Network who consumes 4,000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Jemena Coastal network who consumes 18542MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Australian Gas network who consumes 18542MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Where is Sumo Energy available?
Sumo Energy sells electricity and gas to a little under 40,000 customers across New South Wales, Victoria, Queensland, and South Australia.
If you're looking to bundle your utilities, it also sells Internet plans and encourages bundling.
Can I bundle gas and electricity with Sumo Energy?
Yes. Bundling a gas or electricity plan with Sumo Internet will give a bigger discount on your NBN bill.
If you're not after an Internet plan as well, bundling gas and electricity may provide some extra convenience, but no discount.
Sumo Energy and Internet bundling
Sumo sells its NBN plans at a discount if you have an active gas or electricity account with it: $5 less with gas, $10 less with power, or $15 less with both.
You have to sign up to a 12- or 24-month contract to receive this discount, with a maximum early termination fee of $250.
Data from the 2019-2020 market report by the Australian Energy Regulator is a valuable source for determining how good a provider's customer service is. This is how Sumo Energy performed during that period compared to others:
Sumo Energy
Market average
Major provider average
Average call wait time
174 seconds
53 seconds
99 seconds
Calls abandoned before being answered
9%
9%
6%
Complaints (% of total customers)
6%
2%
2%
Why does customer service rating matter? A high customer service score is a great indicator of how your energy provider will help you:
Understand your current electricity, gas or solar plan
Switch to a new plan
Figure out your energy bill
When you're experiencing any financial difficulty
How can I get in touch with Sumo Energy?
If you need to get in touch with Sumo Energy's Melbourne-based support team, there's only one main way to contact them:
Phone the call centre between 9am - 4:30pm AEST weekdays.
You can also send an email, but there's no indication of how long it might take to get a response.
Solar Energy
Does Sumo Energy offer solar plans?
Sumo Energy will provide a feed-in tariff for excess solar power that you export to the grid. If you don't already have a solar energy system, unfortunately Sumo won't help you with installing one.
How good is the feed-in tariff?
Sumo Energy's feed-in tariffs are fairly average, with particularly decent rates in Victoria. New South Wales residents won't get quite as much.
Here's a breakdown of solar feed-in tariffs by state.
Sumo Energy doesn't have any particular green incentives, lacking either carbon neutrality or the option to add GreenPower onto your plan and support renewables.
Ready to sign up with Sumo energy?
Now that you've read our review of Sumo energy, you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before commiting to a decision.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
Single rate with a controlled load
Time of use
Time of use with a controlled load
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
Nick Broughall is a global group publisher across shopping, travel, tech, streaming and reviews at Finder. An award-winning journalist with over 15 years' experience writing about technology, Nick has edited leading tech publications, including Gizmodo, TechRadar and T3 Magazine, as well as contributing to CNET, the Sydney Morning Herald, Lifehacker, news.com.au and many more. In 2016 he was awarded the Best Reviewer title at the 14th Annual IT Journalism Awards and has been a finalist for Best Reviewer, Best Consumer Technology Journalist and Best News Journalist on multiple occasions. Nick has a Bachelor of Media and finds joy in solving problems with technology. See full bio
Nick's expertise
Nick has written 18 Finder guides across topics including:
Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney. See full bio
Hi my name is Michael. I was a sumo gas user. I canceled my acc as i will be in Thailand for the next year. I have not received a final bill as I requested on the 21/1/19 approx. Now I am thinking the new tenants may be using the gas under my name. I need to contact some one from this company through my email address.
Urgent thanking you m
NikkiFebruary 14, 2019
Hi Michael,
Thanks for getting in touch! We want to help you out however we are not directly working with Sumo Energy. We suggest to contact them immediately for this. Hope this clarifies!
Best,
Nikki
VirginiaApril 10, 2017
How much all you can use?
Finder
HaroldApril 11, 2017Finder
Hi Virginia,
Thank you for your inquiry.
The usage will depend on the plan that you would like to avail.
1. On this page, please navigate to the section “What energy plans does Sumo Power offer?”
2. Then you should see the energy plans Sumo Power offers.
I hope this information has helped.
Cheers,
Harold
SimonMarch 29, 2017
Hi there, please can you confirm your kwh and daily rates, discounts and any lock in period.
This is for an all peak tariff in Brisbane
Thanks
SImon
Finder
DeeMarch 31, 2017Finder
Hi Simon,
Thanks for your question.
If you like to know the kwh and daily rates for Sumo, kindly fill out our online form above and a Sumo representative will get in touch with you.
Cheers,
Anndy
PeterSeptember 16, 2016
What is Sumo power feed in rate for solar?
Finder
ShirleySeptember 19, 2016Finder
Hi Peter,
Thanks for your question.
You can check Sumo Power’s feed-in rates for solar on their website to learn more.
Hope this helps.
Regards,
Shirley
colinMay 27, 2016
Is the 27% discount for prompt payment applied to the bill total [including GST] or just the usage content?
Finder
ShirleyMay 30, 2016Finder
Hi Colin,
Thanks for your question.
Just the electricity usage component.
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Hi my name is Michael. I was a sumo gas user. I canceled my acc as i will be in Thailand for the next year. I have not received a final bill as I requested on the 21/1/19 approx. Now I am thinking the new tenants may be using the gas under my name. I need to contact some one from this company through my email address.
Urgent thanking you m
Hi Michael,
Thanks for getting in touch! We want to help you out however we are not directly working with Sumo Energy. We suggest to contact them immediately for this. Hope this clarifies!
Best,
Nikki
How much all you can use?
Hi Virginia,
Thank you for your inquiry.
The usage will depend on the plan that you would like to avail.
1. On this page, please navigate to the section “What energy plans does Sumo Power offer?”
2. Then you should see the energy plans Sumo Power offers.
I hope this information has helped.
Cheers,
Harold
Hi there, please can you confirm your kwh and daily rates, discounts and any lock in period.
This is for an all peak tariff in Brisbane
Thanks
SImon
Hi Simon,
Thanks for your question.
If you like to know the kwh and daily rates for Sumo, kindly fill out our online form above and a Sumo representative will get in touch with you.
Cheers,
Anndy
What is Sumo power feed in rate for solar?
Hi Peter,
Thanks for your question.
You can check Sumo Power’s feed-in rates for solar on their website to learn more.
Hope this helps.
Regards,
Shirley
Is the 27% discount for prompt payment applied to the bill total [including GST] or just the usage content?
Hi Colin,
Thanks for your question.
Just the electricity usage component.