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Rimfire Energy electricity plans and review

Our verdict: Although Rimfire Energy’s power prices are identical to all other NT providers, it does have a higher solar feed-in tariff.

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Pros

  • Offers a free quote for solar panel installation
  • 24/7 live chat customer support based in Darwin

Cons

  • You must have a smart meter or get one installed by Rimfire Energy (at a potential cost)

Rimfire Energy at a glance

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Name Product Electricity availability Gas availability Features Customer service rating Apply Details
Rimfire Energy
Rimfire Energy
NT
Not available at the moment
  • Solar
  • Monthly billing
  • Credit card fees
N/A
N/A
  • Solar
  • Monthly billing
  • Credit card fees
More infoView details
Largest non-government retailer in the NT.
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Rimfire Energy review: Our verdict

Because the NT energy market has fully regulated power costs, you'll pay the same amount for power with Rimfire Energy as with any other provider.

However, it has a couple of benefits compared to the NT's major provider, Jacana Energy. You'll get access to 24/7 customer support via webchat and a higher solar feed-in tariff if you have solar panels installed on your house

Beyond that, you might enjoy the following:

  • Rimfire Energy helps property owners install solar panels. They'll provide a free quote if you ring them up.
  • Local customer support based in Darwin.

What's the catch?

  • If you don't have a smart meter, you'll have to get one installed by Rimfire. If you leave Rimfire before 3 years have passed, you'll be charged an early exit fee for your smart meter (maximum ~$750, which decreases the longer you stay with Rimfire).

Rimfire doesn't have any lock-in contracts, so you should be able to switch providers without penalty at any time (so long as you haven't had a smart meter installed)

Where is Rimfire Energy available?

Rimfire is the largest non-government electricity provider in the Northern Territory and sells plans to residents in the following regions:

  • Darwin
  • Katherine
  • Tennant Creek
  • Alice Springs

solar energy icon

Solar Energy

Does Rimfire Energy offer solar plans?

Yes, Rimfire Energy offers solar feed-in tariffs on its plans (though it doesn't have dedicated solar plans).

Rimfire Energy will also help you install solar panels if you don't have them already. Call their project team up for a free quote.

How good is the feed-in tariff?

Rimfire Energy has great rates compared to the other main provider in the Northern Territory, Jacana Energy.

Jacana offers 9.13c/kWh, while you'll get almost 3 c/kWh higher with Rimfire, which offers 12.1c/kWh.

green energy icon

Green Energy

How green is Rimfire Energy?

Green Electricity Guide rating: 5.59/10

Rimfire Energy came in around the middle of the pack on the Green Electricity Guide, scoring points for actively supporting household solar and not being involved with fossil fuel extraction.

However, it lost points for having low-transparency marketing, for failing to support new renewables and for selling polluting electricity from the grid.

Rimfire doesn't sell GreenPower, which allows customers to pay extra on their energy use to support renewable energy development in Australia.

user

User reviews & customer service

How can I get in touch with Rimfire Energy?

If you need to sort something out with Rimfire or have a question, there are a couple of ways to get in touch:

  • Ring up the Darwin office to chat to a service rep (no hours listed).
  • Drop your question into the live webchat on Rimfire's site – live chat is available 24/7.
  • Send an email if you aren't looking for a fast response.

Rimfire Energy's customer support is local and based in Darwin.

Looking to switch to Rimfire Energy?

If you're keen to switch to an energy plan from Rimfire Energy, you'll need to ring the company up and ask what's available for your address.

  • Once you've signed up to a new deal from Rimfire Energy, it should only take 2 business days for your transfer from your old provider to be complete.

For more details, take a look at our guide on switching energy plans.

Important notes: All price estimates are based on single rate tariffs. Your bill may call this "peak tariff", "peak only" or "anytime tariff". Other tariff types exist and are available to customers, so you may need to contact your provider if you have the following:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

Our price estimates shouldn't be used as official quotes, but they are an indication of what your costs may be on energy plans. The quote will vary depending on whether you provide us with your bill details. Find out more here.


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