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Pros
Offers a free quote for solar panel installation
24/7 live chat customer support based in Darwin
Cons
You must have a smart meter or get one installed by Rimfire Energy (at a potential cost)
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
Because the NT energy market has fully regulated power costs, you'll pay the same amount for power with Rimfire Energy as with any other provider.
However, it has a couple of benefits compared to the NT's major provider, Jacana Energy. You'll get access to 24/7 customer support via webchat and a higher solar feed-in tariff if you have solar panels installed on your house
Beyond that, you might enjoy the following:
Rimfire Energy helps property owners install solar panels. They'll provide a free quote if you ring them up.
Local customer support based in Darwin.
What's the catch?
If you don't have a smart meter, you'll have to get one installed by Rimfire. If you leave Rimfire before 3 years have passed, you'll be charged an early exit fee for your smart meter (maximum ~$750, which decreases the longer you stay with Rimfire).
Rimfire doesn't have any lock-in contracts, so you should be able to switch providers without penalty at any time (so long as you haven't had a smart meter installed)
Where is Rimfire Energy available?
Rimfire is the largest non-government electricity provider in the Northern Territory and sells plans to residents in the following regions:
Darwin
Katherine
Tennant Creek
Alice Springs
Solar Energy
Does Rimfire Energy offer solar plans?
Yes, Rimfire Energy offers solar feed-in tariffs on its plans (though it doesn't have dedicated solar plans).
Rimfire Energy will also help you install solar panels if you don't have them already. Call their project team up for a free quote.
How good is the feed-in tariff?
Rimfire Energy has great rates compared to the other main provider in the Northern Territory, Jacana Energy.
Jacana offers 9.13c/kWh, while you'll get almost 3 c/kWh higher with Rimfire, which offers 12.1c/kWh.
Green Energy
How green is Rimfire Energy?
Green Electricity Guide rating: 5.59/10
Rimfire Energy came in around the middle of the pack on the Green Electricity Guide, scoring points for actively supporting household solar and not being involved with fossil fuel extraction.
However, it lost points for having low-transparency marketing, for failing to support new renewables and for selling polluting electricity from the grid.
Rimfire doesn't sell GreenPower, which allows customers to pay extra on their energy use to support renewable energy development in Australia.
User reviews & customer service
How can I get in touch with Rimfire Energy?
If you need to sort something out with Rimfire or have a question, there are a couple of ways to get in touch:
Ring up the Darwin office to chat to a service rep (no hours listed).
Drop your question into the live webchat on Rimfire's site – live chat is available 24/7.
Send an email if you aren't looking for a fast response.
Rimfire Energy's customer support is local and based in Darwin.
Looking to switch to Rimfire Energy?
Now that you've read our review of Rimfire Energy, you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before committing to a decision.
Important notes: All price estimates are based on single rate tariffs. Your bill may call this "peak tariff", "peak only" or "anytime tariff". Other tariff types exist and are available to customers, so you may need to contact your provider if you have the following:
Single rate with a controlled load
Time of use
Time of use with a controlled load
Our price estimates shouldn't be used as official quotes, but they are an indication of what your costs may be on energy plans. The quote will vary depending on whether you provide us with your bill details. Find out more here.
Why you can trust Finder's energy experts
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In the last 3 years, we've helped over 1.39 million people compare energy plans by explaining features clearly and simplifying confusing terms and conditions.
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Our energy guides can help you compare and understand what plan is best for you.
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Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney.
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