- Australia-based customer support
- Get discounts on tech, movie tickets, and more at the Alinta rewards shop
- Good solar feed-in tariff rates in most states
- No GreenPower options for residential customers
- No mobile app for plan management on the go
- Live chat support is not available
Worried about your energy bills? Switch and save now
Compare plans and switch through Finder to find a deal that's right for you.
Alinta Energy is a major retailer and generator of power, and has quite cheap prices across the board. Its power plans range from 22% to 10% below the reference price.
Prices are cheapest in Victoria, with Queensland and South Australia having higher rates.
Besides the attractive prices, Alinta also gives customers access to the Alinta Rewards shop where you can access discounted products and save a few dollars.
What's the catch?
- Alinta may not be the most environmentally friendly provider, with no GreenPower options or other renewables/carbon neutrality incentives
- Prices and discounts vary between states - you may not be able to access the cheapest plans where you live
Alinta Energy doesn't force you into any lock-in contracts, so you're free and clear to switch to another provider anytime you wish.
- Get Kayo Basic for up to 12 months
- Switch to Alinta Energy to enjoy Alinta Energy Sports Pack plan for up to 12 months with Kayo Basic. T&Cs apply.
Alinta sells energy plans to customers in NSW, VIC, QLD, and SA. If you're after gas, you can get that in the same states, plus WA through a couple of special plans.
Energy plans and annual cost estimates by state
We've created a snapshot of Alinta Energy's power and gas plans (state by state), including annual bill estimates.
If you're signed up with Alinta, you may be able to claim these rewards and incentives:
- The Sports Pack Energy plan comes with a 12-month subscription to Kayo Basic
- All Alinta customers get access to the Rewards Shop, which includes discounts on movie tickets, electronics, and more
Click on your state below to get started. Please note that rates and other details were last checked 10 June 2022.
|Sports Pack Energy||Variable||$1,460|
Estimated cost inc GST for an average household using 5475 kWh / yearly on a flat rate tariff in the Ausgrid network.
|Sports Pack Energy||Variable||$1,088|
|Victorian Default Offer||Variable||$1,307|
Estimated cost inc GST for a household using 4000 kWh / yearly on a flat rate tariff in the Citipower network.
|Alinta Sports Pack||Variable||$1,410|
|Alinta Standing Offer||Variable||$1,630|
Estimated cost including GST for a household using 5365.5 kWh yearly on a flat rate tariff in the ENERGEX Ltd network.
|Sports Pack Energy||Variable||$1,940|
Estimated cost inc GST for an average household using 5292.5 kWh / yearly on a flat rate tariff in the SA Power Networks - NSP network.
Estimated cost inc GST for a household using 17739 MJ / yearly in the JEMENA network.
|Victorian Default Offer||$1,643|
Estimated cost inc GST for a household using 52,560 MJ / yearly in the Australian Gas Networks Limited network.
|Alinta Sports Pack||$520|
|Alinta Standing Offer||$640|
Estimated cost inc GST for a household using 6679.5 MJ / yearly in the Australian Gas Networks Limited network.
Estimated cost inc GST for a household using 16352 MJ / yearly in the ENVESTRA network.
Can I bundle gas and electricity with Alinta Energy?
You can, but there's no special discount for doing so.
However, bundling your gas and energy allows you the convenience of having two of your majority utilities with a single provider. This makes switching and moving houses just a little bit easier.
Does Alinta Energy offer solar plans?
Alinta does not provide dedicated solar plans for its customers, and neither does it help with installation.
However, it does offer feed-in tariffs to customers that have solar panels installed in their homes already.
What feed-in tariff should I expect?
Alinta offers above average solar tariffs in every state except Victoria, where it offers the minimum solar price set by The Victorian Essential Services Commission
Here's a breakdown for each state below.
- NSW: 7.5c/kWh
- VIC: 6.7c/kWh
- QLD: 11c/kWh
- SA: 9.5c/kWh
How green is Alinta Energy?
Green Electricity Guide Rating: 3.14/10
Alinta doesn't have GreenPower or any other green incentives or options on its power plans, meaning it's not a particularly environmentally friendly provider.
However, it has made a public commitment towards generating 1,500MW of renewable energy by 2025, with 836MW generated in 2020.
User reviews & customer service
There is no mobile app available from Alinta. The only way you can manage your account, adjust billing, change your details and so on is to log onto the online portal.
Notably, Alinta has Australian-based customer support after moving its customer support centre to Victoria at the start of 2021.
Alinta Energy user review and customer service
Alinta Energy has a user rating on Finder of 4.4 stars, with 80% of users giving it a very positive rating (4 or 5 stars).
For a different perspective, the 2019-2020 market report from the Australian Energy Regulator has data on Alinta's call centre performance. Here's how they compare:
|Average call wait time||37 seconds||53 seconds||99 seconds|
|Calls abandoned before being answered||3%||9%||6%|
|Complaints (% of total customers)||4%||2%||2%|
How can I get in touch with Alinta Energy?
Alinta has several ways for you to get in touch most days of the week. You can:
- Ring up the customer service line 8am - 9pm AEST Monday to Friday, or 9am - 6pm Saturday
- Chuck an email to the Alinta team
- Leave a message on the Alinta Energy Facebook page
If you're keen to switch to an energy plan from Alinta, you can click on the green "Go to site" button in the table and fill out your details.
Otherwise, you can visit Alinta's website directly and sign up so long as you have some form of identification on hand (e.g. driver licence, passport, etc.).
- Once you've finished your sign up process, Alinta will handle the rest. It can take anywhere from 10 days to 3 months for your energy account to be passed over.
Get a cost estimate
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
- Single rate with a controlled load
- Time of use
- Time of use with a controlled load
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here..
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