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Alinta Energy electricity plans and review

Our verdict: Alinta Energy can be a strong choice for both power and gas if you’re after cheap rates. However, it might not be the best option for environmentally-conscious customers.

3.8 ★★★★★ (33 reviews) Write a review
How much does Alinta Energy cost? Compare rates
Is Alinta Energy a good energy brand? Read the review

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Pros

  • Australia-based customer support
  • Get discounts on tech, movie tickets, and more at the Alinta rewards shop
  • Good solar feed-in tariff rates in most states

Cons

  • No GreenPower options for residential customers
  • No mobile app for plan management on the go
  • Live chat support is not available

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Alinta Energy at a glance

1 - 1 of 1
Name Product Electricity availability Gas availability Features Customer service rating Apply Details
Alinta Energy HomeDeal Energy
Alinta Energy HomeDeal Energy
NSW,VIC,QLD,SA
NSW,QLD,SA
  • GreenPower
  • Solar
  • Monthly billing

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
More infoView details
Australian customer support and loyalty rewards for paying your bill.
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Alinta Energy review: Our verdict

Alinta Energy is a major retailer and generator of power, and has quite cheap prices across the board. Its power plans range from 22% to 10% below the reference price.

Prices are cheapest in Victoria, with Queensland and South Australia having higher rates.

Besides the attractive prices, Alinta also gives customers access to the Alinta Rewards shop where you can access discounted products and save a few dollars.

What's the catch?

  • Alinta may not be the most environmentally friendly provider, with no GreenPower options or other renewables/carbon neutrality incentives
  • Prices and discounts vary between states - you may not be able to access the cheapest plans where you live

Alinta Energy doesn't force you into any lock-in contracts, so you're free and clear to switch to another provider anytime you wish.

Alinta Energy offers

alinta logo
  • Get Kayo Basic for up to 12 months
  • Switch to Alinta Energy to enjoy Alinta Energy Sports Pack plan for up to 12 months with Kayo Basic. T&Cs apply.

Where is Alinta Energy available?

Alinta sells energy plans to customers in NSW, VIC, QLD, and SA. If you're after gas, you can get that in the same states, plus WA through a couple of special plans.

Energy plans and annual cost estimates by state

We've created a snapshot of Alinta Energy's power and gas plans (state by state), including annual bill estimates.

If you're signed up with Alinta, you may be able to claim these rewards and incentives:

  • The Sports Pack Energy plan comes with a 12-month subscription to Kayo Basic
  • All Alinta customers get access to the Rewards Shop, which includes discounts on movie tickets, electronics, and more

Click on your state below to get started. Please note that rates and other details were last checked 10 June 2022.

electricity icon

Electricity plans

PlansRatesAnnual bill estimates
HomeDeal EnergyVariable$1,380
Sports Pack EnergyVariable$1,460

Estimated cost inc GST for an average household using 5475 kWh / yearly on a flat rate tariff in the Ausgrid network.

PlansRatesAnnual bill estimates
HomeDeal EnergyVariable$1,078
Sports Pack EnergyVariable$1,088
Victorian Default OfferVariable$1,307

Estimated cost inc GST for a household using 4000 kWh / yearly on a flat rate tariff in the Citipower network.

PlansRatesAnnual bill estimates
Alinta HomeDealVariable$1,330
Alinta Sports PackVariable$1,410
Alinta Standing OfferVariable$1,630

Estimated cost including GST for a household using 5365.5 kWh yearly on a flat rate tariff in the ENERGEX Ltd network.

PlansRatesAnnual bill estimates
HomeDeal Energy$1,860
Sports Pack EnergyVariable$1,940

Estimated cost inc GST for an average household using 5292.5 kWh / yearly on a flat rate tariff in the SA Power Networks - NSP network.

Gas icon

Gas plans

PlansAnnual bill estimate
HomeDeal Energy$720
Sports Pack$600

Estimated cost inc GST for a household using 17739 MJ / yearly in the JEMENA network.

PlansAnnual bill estimate
HomeDeal Energy$
Victorian Default Offer$1,643

Estimated cost inc GST for a household using 52,560 MJ / yearly in the Australian Gas Networks Limited network.

PlansAnnual bill estimate
Alinta HomeDeal$620
Alinta Sports Pack$520
Alinta Standing Offer$640

Estimated cost inc GST for a household using 6679.5 MJ / yearly in the Australian Gas Networks Limited network.

PlansAnnual bill estimate
HomeDeal Energy$870

Estimated cost inc GST for a household using 16352 MJ / yearly in the ENVESTRA network.

Can I bundle gas and electricity with Alinta Energy?

You can, but there's no special discount for doing so.

However, bundling your gas and energy allows you the convenience of having two of your majority utilities with a single provider. This makes switching and moving houses just a little bit easier.

solar energy icon

Solar Energy

Does Alinta Energy offer solar plans?

Alinta does not provide dedicated solar plans for its customers, and neither does it help with installation.

However, it does offer feed-in tariffs to customers that have solar panels installed in their homes already.

What feed-in tariff should I expect?

Alinta offers above average solar tariffs in every state except Victoria, where it offers the minimum solar price set by The Victorian Essential Services Commission

Here's a breakdown for each state below.

  • NSW: 7.5c/kWh
  • VIC: 6.7c/kWh
  • QLD: 11c/kWh
  • SA: 9.5c/kWh

green energy icon

Green Energy

How green is Alinta Energy?

Green Electricity Guide Rating: 3.14/10

Alinta doesn't have GreenPower or any other green incentives or options on its power plans, meaning it's not a particularly environmentally friendly provider.

However, it has made a public commitment towards generating 1,500MW of renewable energy by 2025, with 836MW generated in 2020.

user

User reviews & customer service

There is no mobile app available from Alinta. The only way you can manage your account, adjust billing, change your details and so on is to log onto the online portal.

Notably, Alinta has Australian-based customer support after moving its customer support centre to Victoria at the start of 2021.

Alinta Energy user review and customer service

Alinta Energy has a user rating on Finder of 4.4 stars, with 80% of users giving it a very positive rating (4 or 5 stars).

For a different perspective, the 2019-2020 market report from the Australian Energy Regulator has data on Alinta's call centre performance. Here's how they compare:

Alinta EnergyMarket AverageMajor provider average
Average call wait time37 seconds53 seconds99 seconds
Calls abandoned before being answered3%9%6%
Complaints (% of total customers)4%2%2%

How can I get in touch with Alinta Energy?

Alinta has several ways for you to get in touch most days of the week. You can:

  • Ring up the customer service line 8am - 9pm AEST Monday to Friday, or 9am - 6pm Saturday
  • Chuck an email to the Alinta team
  • Leave a message on the Alinta Energy Facebook page

Looking to switch to Alinta Energy?

If you're keen to switch to an energy plan from Alinta, you can click on the green "Go to site" button in the table and fill out your details.

Otherwise, you can visit Alinta's website directly and sign up so long as you have some form of identification on hand (e.g. driver licence, passport, etc.).

  • Once you've finished your sign up process, Alinta will handle the rest. It can take anywhere from 10 days to 3 months for your energy account to be passed over.

Get a cost estimate

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here..

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