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Amber Electric plans and review
Our verdict: Amber Electric may suit households that are happy to access wholesale power prices, monitor trends and consume energy accordingly. Just keep in mind when electricity prices rise, so could your bills.
Amber Electric's plans are available to households in NSW, VIC, QLD, SA and the ACT.
Its model works differently to most traditional energy providers as it offers access to wholesale electricity prices in return for a $19 per month subscription fee.
Wholesale power prices skip the middle person and let you pay the same amount that retailers pay to access electricity for you.
The prices are updated every 30 minutes and are set by the Australian Energy Market Operator.
This model will suit your household, whether you have solar or not, as long as you're comfortable monitoring pricing trends and changing energy usage habits accordingly.
This is certainly true of times when wholesale electricity spikes could see you pay more for power.
Pros
Its smart app tracks wholesale prices in real time so you know when to use more power for less
100% carbon-neutral plans
CommBank customers can get $0 subscription offer for the first 6 months
Cons
Wholesale pricing model may not suit all households
Limited customer support options
Compare electricity plans from Amber Electric
The prices in our tables are estimates only and are based on wholesale electricity prices from the last 9 months.
The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3911kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Jemena network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4613kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the SA Power Networks network who consumes 4011kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Evoenergy network who consumes 6100kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Amber Electric offers
Up to $180 off for CommBank customers
Save as much as $180 for 6 months when you sign up with a CommBank payment method. T&Cs apply.
Save as much as $180 for 6 months when you sign up with a CommBank payment method. T&Cs apply.
Amber Electric's smart app helps you track wholesale energy prices in real time and see the forecast for 12 hours at a stretch.
This will allow you to follow price trends and adjust your power usage accordingly, especially when using appliances such as your washing machine or dishwasher.
CommBank offer
CommBank customers can score up to $180 Welcome credit spread over 6-months.
The offer is valid until 30 June 2024.
Customer service
Twitter
Request a callback
Financial hardship assistance
How can I get in touch with Amber Electric?
Amber Electric predominantly offers online support with no published hours. You can:
Leave a message on Amber Electric's Twitter account or via its website's chat feature.
Request a callback by leaving a message on 1800531907.
Send an email to the support team on info@amber.com.au.
Customer satisfaction
We don't have enough reviews of Amber on Finder to display a star rating. However, you can see how it's rated on other websites as of 2 April 2024:
Trustpilot. 3.4/5 stars (362 reviews)
Product Review. 3.6/5 stars (221 reviews)
Solar energy
Amber Electric doesn't provide a fixed feed-in tariff.
Instead, your tariff will change depending on when you export power. Amber will then pay you wholesale power prices for the electricity you export.
When there is a high supply of power to the grid, your tariffs will decrease. When the grid needs power, your tariffs will increase.
Amber Electric says it updates its tariffs every 30 minutes and you can keep an eye on it through the app.
Similar to its annual estimates on electricity plans, Amber also provides estimates for feed-in tariffs based on the last 9 months of data on wholesale prices.
Amber for Batteries will help you maximise your energy set-up by helping you sell your excessive solar energy when prices are higher. You can charge your batteries with cheap grid power and sell that grid power back during peak times to make extra export earnings.
Amber's Smartshift algorithm app lets you remotely discharge at a time when wholesale prices are more expensive than usual.
Green energy
How green is Amber Electric?
Green Electricity Guide rating: 7/10
Amber Electric ranked 8th (out of 47 providers) in the 2022 Green Electricity Guide rankings published by Greenpeace.
Among other factors, it received a thumbs up for encouraging customers to use power when renewable generation is high and for active support of household solar.
By default, all of Amber Electric's plans are 100% carbon neutral.
Ready to sign up with Amber Electric?
Now that you've read our review of Amber Electric, you can check out its plans once again before signing up.
Alternatively, you can always compare other energy providers on Finder before commiting to a decision.
We've reviewed hundreds of energy plans and written 200+ guides to help you navigate the Aussie energy market. Our experts are seen on TV, print and digital media.
In the last 3 years, we've helped over 1.39 million people compare energy plans by explaining features clearly and simplifying confusing terms and conditions.
Mariam Gabaji is an editor and tech and utilities expert at Finder with over 11+ years of experience in print and digital media. Her main goal is to help households cut through the industry jargon and save money on their household bills. Her expertise is often featured in media including the ABC, Yahoo Finance, 9News, 7News, A Current Affair, The Guardian, SBS and Money Magazine.
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