Our verdict: Amber Electric may suit households that are happy to access wholesale power prices, monitor trends and consume energy accordingly. Just keep in mind when electricity prices rise, so could your bills.
Amber Electric's plans are available to households in NSW, VIC, QLD, SA and the ACT.
Its model works differently to most traditional energy providers as it offers access to wholesale electricity prices in return for a $19 per month subscription fee.
Wholesale power prices skip the middle person and let you pay the same amount that retailers pay to access electricity for you.
The prices are updated every 30 minutes and are set by the Australian Energy Market Operator.
This model will suit your household, whether you have solar or not, as long as you're comfortable monitoring pricing trends and changing energy usage habits accordingly.
This is certainly true of times when wholesale electricity spikes could see you pay more for power.
Pros
Its smart app tracks wholesale prices in real time so you know when to use more power for less
100% carbon-neutral plans
CommBank customers can get $0 subscription offer for the first 6 months
Cons
Wholesale pricing model may not suit all households
Limited customer support options
Compare electricity plans from Amber Electric
The prices in our tables are estimates only and are based on wholesale electricity prices from the last 9 months.
The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3,900kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Citipower network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4,600kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the SA Power Network who consumes 4,000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Evoenergy network who consumes 6,500kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Amber Electric offers
Up to $180 off for CommBank customers
Save as much as $180 for 6 months when you sign up with a CommBank payment method. T&Cs apply.
Save as much as $180 for 6 months when you sign up with a CommBank payment method. T&Cs apply.
"Signing up with Amber was a wild ride. You can watch the price of energy change on the app, which is a thrill – we'd race to get the dishwasher on when the rate was 6c/kw. But sometimes it spikes to, say, $4, which is scary. Somehow, it all evens out in the end and the rate comes out cheaper than other suppliers. We're in QLD, and our rate smoothed out to an average of 23c/kw on our first bill and 19c/kw on our second bill (plus GST). The cheapest rate with other providers in our suburb is 26c, so we're saving a lot with Amber."
Amber Electric's smart app helps you track wholesale energy prices in real time and see the forecast for 12 hours at a stretch.
This will allow you to follow price trends and adjust your power usage accordingly, especially when using appliances such as your washing machine or dishwasher.
CommBank offer
CommBank customers can score up to $180 Welcome credit spread over 6-months.
The offer is valid until 30 June 2025.
Customer service
Twitter
Request a callback
Financial hardship assistance
How can I get in touch with Amber Electric?
Amber Electric predominantly offers online support with no published hours. You can:
Leave a message on Amber Electric's Twitter account or via its website's chat feature.
Request a callback by leaving a message on 1800531907.
Send an email to the support team on info@amber.com.au.
Customer satisfaction
We don't have enough reviews of Amber on Finder to display a star rating. However, you can see how it's rated on other websites as of 10 January 2025:
Trustpilot. 4.1/5 stars (514 reviews)
Product Review. 3.7/5 stars (611 reviews)
Solar energy
Amber Electric doesn't provide a fixed feed-in tariff.
Instead, your tariff will change depending on when you export power. Amber will then pay you wholesale power prices for the electricity you export.
When there is a high supply of power to the grid, your tariffs will decrease. When the grid needs power, your tariffs will increase.
Amber Electric says it updates its tariffs every 30 minutes and you can keep an eye on it through the app.
Similar to its annual estimates on electricity plans, Amber also provides estimates for feed-in tariffs based on the last 9 months of data on wholesale prices.
Amber for Batteries will help you maximise your energy set-up by helping you sell your excessive solar energy when prices are higher. You can charge your batteries with cheap grid power and sell that grid power back during peak times to make extra export earnings.
Amber's Smartshift algorithm app lets you remotely discharge at a time when wholesale prices are more expensive than usual.
Green energy
How green is Amber Electric?
Green Electricity Guide rating: 7/10
Amber Electric ranked 8th (out of 47 providers) in the 2022 Green Electricity Guide rankings published by Greenpeace.
Among other factors, it received a thumbs up for encouraging customers to use power when renewable generation is high and for active support of household solar.
By default, all of Amber Electric's plans are 100% carbon neutral.
Ready to sign up with Amber Electric?
Now that you've read our review of Amber Electric, you can check out its plans once again before signing up.
Alternatively, you can always compare other energy providers on Finder before commiting to a decision.
Mariam Gabaji is a journalist with 13 years of experience, specialising in consumer topics like mobile services and energy costs. Her work appears in the ABC, Yahoo Finance, 9News, The Guardian, SBS, 7News, A Current Affair and Money Magazine. Mariam holds a Bachelor of Arts in Journalism and was a finalist for the 2024 IT Journalism Award for Best Telecommunications Journalist. See full bio
Mariam's expertise
Mariam has written 317 Finder guides across topics including:
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