- 100% carbon neutral plans
- 10% GreenPower for free
- Live web chat support
- No mobile app for plan management
- Direct debit payment only
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OVO Energy maintains fairly competitive prices in all the states it operates in, ranging from 7% to 28% lower than the reference price. The prices are lowest in Victoria and highest in South Australia. However, only electricity is available. If you also need gas, you'll need to get a plan through another provider.
There is only one plan available, so there's no confusion about what the best choice is. The plan uses "bill smoothing". It's split up into 12 monthly payments, with the size of each payment determined by factors like usage history and household size.
This means you may be in debit or credit each month based on your actual usage, but it should even out across the year.
Here are some of the positive features of OVO's plans:
Good to know: While being in credit from bill smoothing earns you interest, being in debt doesn't come with any penalty beyond having to pay that difference off in future.
OVO offers one electricity plan – the One Plan – to residents of New South Wales, South Australia, Victoria and South East Queensland.
|State||⚡ Electricity||♨️ Gas|
Although OVO doesn't have any dedicated solar plans, you should get a feed-in tariff on any electricity you export to the grid.
You can only take advantage of this if you already have solar panels, since OVO Energy doesn't help with installation.
OVO Energy's feed-in tariffs are fairly average across the board, offering slightly above the bare minimum in Victoria. It either does not list or does not offer feed-in tariffs for NSW residents.
Here's a breakdown of OVO's tariffs for each state.
Green Electricity Guide Rating: 4.74/10
OVO Energy has more green initiatives than many, offering 100% carbon neutral plans that come with 10% GreenPower for no extra cost. You have the option of upgrading to 100% GreenPower for extra support of renewables in Australia.
For GreenPower, you might be paying an extra:
OVO also has an "OVO Drive" incentive for people who own an electric vehicle. By registering for OVO Drive, you'll get a 5c/kWh discount on any power used between 12am and 5am that goes into charging your vehicle.
Note: 5,000 kWh was used as an average annual power consumption figure based on data from the 2020 Residential energy consumption benchmarks report for the AER. Power consumption varies by state and household size.
|OVO Energy||Market Average||Major provider average|
|Average call wait time||6 seconds||53 seconds||99 seconds|
|Calls abandoned before being answered||12%||9%||6%|
|Complaints (% of total customers)||0 ombudsman complaints||2%||3%|
There are a couple of ways to get in touch with OVO Energy if you need to ask a question or sort something out:
If you're keen to switch to an energy plan from OVO Energy, hit the green "Go to site" button. This will take you to OVO Energy's page, where you can enter your details and sign up for the plan you want.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
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