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OVO Energy electricity plans and review

Our verdict: OVO Energy’s strong focus on sustainability means you can go carbon neutral and add 10% GreenPower at no extra cost.

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warningCustomers interested in signing up to OVO Energy will need to join a waiting list. Please treat information on this page as historical only. We will update you when more information is made available.

Pros

  • 100% carbon neutral plans
  • 10% GreenPower for free
  • Live web chat support

Cons

  • No mobile app for plan management
  • Direct debit payment only

OVO Energy at a glance

Energy plan prices are changing frequently right now. We calculated typical prices for providers for a 2-3 person household using data taken from each provider's website. Always double-check plan details that matter to you before signing up.
1 - 2 of 2
Name Product Electricity Price (annual) Difference from Default Offer Gas price (annual) Rate Apply
OVO Energy The One Plan
OVO Energy The One Plan
$1,091
18% less
Gas not available in VIC
Variable Rates
OVO Energy The Basic Plan
OVO Energy The Basic Plan
$1,126
15% less
Gas not available in VIC
Variable Rates
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OVO Energy review: Our verdict

OVO Energy maintains fairly competitive prices in all the states it operates in, ranging from 7% to 28% lower than the reference price. The prices are lowest in Victoria and highest in South Australia. However, only electricity is available. If you also need gas, you'll need to get a plan through another provider.

There is only one plan available, so there's no confusion about what the best choice is. The plan uses "bill smoothing". It's split up into 12 monthly payments, with the size of each payment determined by factors like usage history and household size.

This means you may be in debit or credit each month based on your actual usage, but it should even out across the year.

Here are some of the positive features of OVO's plans:

  • 100% carbon neutral plans and 10% GreenPower by default (which can be upgraded to 100% for an extra fee)
  • If your account is in credit during the month from bill smoothing, you'll earn 3% interest on that credit
  • OVO Drive program could benefit electric vehicle owners with lower charging rates

What's the catch?

  • Solar feed-in tariffs are just average, with no tariffs listed for NSW
  • No mobile app for easy management

Good to know: While being in credit from bill smoothing earns you interest, being in debt doesn't come with any penalty beyond having to pay that difference off in future.

OVO offers and deals

Deal

Get $200 credit when you sign up

Verified 3 days ago
Switch to OVO Energy to receive $200 credit paid over 12 months. T&Cs apply.

Where is OVO Energy Available?

OVO offers one electricity plan – the One Plan – to residents of New South Wales, South Australia, Victoria and South East Queensland.

State⚡ Electricity♨️ Gas
NSW
VIC
QLD
TAS
ACT
SA
NT
WA

solar energy icon

Solar Energy

Does OVO Energy offer solar plans?

Although OVO doesn't have any dedicated solar plans, you should get a feed-in tariff on any electricity you export to the grid.

You can only take advantage of this if you already have solar panels, since OVO Energy doesn't help with installation.

How good is the feed-in tariff?

OVO Energy's feed-in tariffs are fairly average across the board, offering slightly above the bare minimum in Victoria. It either does not list or does not offer feed-in tariffs for NSW residents.

Here's a breakdown of OVO's tariffs for each state.

  • VIC: 8c/kWh
  • QLD: 6c/kWh
  • SA: 7c/kWh
green energy icon

Green Energy

How green is OVO Energy?

Green Electricity Guide Rating: 4.74/10

OVO Energy has more green initiatives than many, offering 100% carbon neutral plans that come with 10% GreenPower for no extra cost. You have the option of upgrading to 100% GreenPower for extra support of renewables in Australia.

For GreenPower, you might be paying an extra:

  • $0 per quarter – 10% GreenPower (default on OVO's plans)
  • $61.88 per quarter – 100% GreenPower (4.95c/kWh)

OVO also has an "OVO Drive" incentive for people who own an electric vehicle. By registering for OVO Drive, you'll get a 5c/kWh discount on any power used between 12am and 5am that goes into charging your vehicle.

Note: 5,000 kWh was used as an average annual power consumption figure based on data from the 2020 Residential energy consumption benchmarks report for the AER. Power consumption varies by state and household size.

user

Customer service

While OVO Energy's UK branch does have a comprehensive app for plan management on the go, there's no mobile app for Australian customers yet.For some idea of how responsive OVO Energy's customer service team is, here's some data from the 2019-2020 market report from the Australian Energy Regulator. This is how OVO performed:
OVO EnergyMarket AverageMajor provider average
Average call wait time6 seconds53 seconds99 seconds
Calls abandoned before being answered12%9%6%
Complaints (% of total customers)0 ombudsman complaints2%3%

How can I get in touch with OVO Energy?

There are a couple of ways to get in touch with OVO Energy if you need to ask a question or sort something out:

  • Send a message via live chat on OVO's website between 8:30am and 5:30pm AEST Monday to Friday.
  • Call up the customer support team during the same hours if you can't resolve your issue over live chat.

Looking to switch to Ovo Energy?

If you're keen to switch to an energy plan from OVO Energy, hit the green "Go to site" button. This will take you to OVO Energy's page, where you can enter your details and sign up for the plan you want.

  • Once you've got everything sorted with OVO, they'll handle the rest. The switch to your new energy provider should take no more than 2 business days.

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.

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