Finder makes money from featured partners, but editorial opinions are our own.
OVO Energy review
Our verdict: OVO Energy offers competitive prices on its electricity plans in majority of the states as well as decent feed-in tariffs on its solar plans.
OVO Energy is a major UK retailer that has expanded to Australia offering electricity plans to households in NSW, VIC, SA and QLD. However, you can only sign up with the provider if you have a smart meter installed.
Its plans are fairly priced across the board but those in VIC can do better elsewhere.
OVO Energy has a different payment method of compulsory bill smoothing, meaning the provider will estimate your annual usage and set up 12 equal monthly payments. This will help you avoid bill shock in summer and winter when you're likely using heating or cooling systems, but means you pay more throughout the rest of the year.
OVO Energy also has the additional perk of giving you 3% interest on your money each month if you account is in credit.
Those in VIC, SA and QLD can also access its solar plans that come with competitive feed-in tariffs.
Pros
No credit card fees
Option to purchase GreenPower to support renewable energy
The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3911kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Jemena network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4613kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the SA Power Networks network who consumes 4011kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
When your account is in credit you'll be paid 3% interest on your balance.
🌳 Reforestation
OVO Energy will help cut down its carbon emissions via tree planting projects. So far the company says it has planted over 2 million trees.
🚘 Dedicated EV plans
OVO Energy offers its customers dedicated EV plans which allows customers to access cheaper usage rates when they charge their cars during off-peak times (midnight and 6am).
Customer service
How do I get in touch with OVO Energy?
There are a few ways of ways to get in touch with OVO Energy if you need to ask a question or sort something out:
Send a message via a chat popup on OVO's website between 8:30am and 5:30pm AEST Monday to Friday.
Call up the customer support team during the same hours if you can't resolve your issue over live chat.
Email OVO, although you might get a slower response than the other 2 methods.
Customer satisfaction
We don't currently have enough reviews to display a star rating on Finder.
However OVO Energy scores well on other websites as of 3 April 2024.
This includes:
Productreview.com.au. 3.7/5 stars (477 reviews)
Trustpilot. 4.5/5 stars (196 reviews)
Keep in mind: These customer reviews are subjective and may not reflect your actual experience. Use these scores to inform your research when looking for a new energy provider.
Solar energy
How much does OVO Energy pay for solar feed-in tariff?
OVO Energy isn't currently offering solar plans to new customers. We'll update this section if and when they're made available.
For now, you can access feed-in tariff on its normal electricity plans in the following states:
OVO Energy ranks 16th (out of 39 providers) in the 2022 Greenpeace Green Electricity Guide rankings for a few key reasons.
While OVO Energy invests in renewable generation it hasn't taken an active stance on climate change and isn't very transparent on where it sources electricity from.
It has halted fuel expansion but not committed to ending coal use by 2030.
Keep in mind, the Greenpeace score came out prior to OVO Energy offering solar and EV plans.
GreenPower add-on available
OVO Energy also gives you the option to access a GreenPower add-on on all its plans. This will enable the provider to send renewable energy back to the grid by matching your power usage.
You only have the option of matching 100% off your usage at $4.95 cents per kWh. Other providers offer more variations such as matching 25% or 75% of your usage depending on what you're willing to spend.
Ready to sign up with OVO Energy?
Now that you've read our review of OVO Energy you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before commiting to a decision.
We've reviewed hundreds of energy plans and written 200+ guides to help you navigate the Aussie energy market. Our experts are seen on TV, print and digital media.
In the last 3 years, we've helped over 1.39 million people compare energy plans by explaining features clearly and simplifying confusing terms and conditions.
Cameron Micallef was a utilities writer for Finder. He previously worked on titles including Smart Property Investment, nestegg and Investor Daily, reporting across superannuation, property and investments. Cameron has a Bachelor of Communication and Media Studies/ Commerce from the University of Wollongong. Outside of work Cameron is passionate about all things sports and travel.
These General Terms and Conditions ("General Terms") apply to the game of chance identified as the "Competition" in the schedule of particulars for the Competition that explicitly references the General Terms ("Competition Schedule").
Finder acknowledges that today ASIC has filed an appeal with the Full Federal Court in relation to proceedings against Finder Wallet regarding its Finder Earn product.
How likely would you be to recommend finder to a friend or colleague?
0
1
2
3
4
5
6
7
8
9
10
Very UnlikelyExtremely Likely
Required
Thank you for your feedback.
Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve.
Important information about this website
finder.com.au is one of Australia's leading comparison websites. We are committed to our readers and stands by our editorial principles
We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.
Some product issuers may provide products or offer services through multiple brands, associated companies or different labeling arrangements. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. However, we aim to provide information to enable consumers to understand these issues.
We make money by featuring products on our site. Compensation received from the providers featured on our site can influence which products we write about as well as where and how products appear on our page, but the order or placement of these products does not influence our assessment or opinions of them, nor is it an endorsement or recommendation for them.
Products marked as 'Top Pick', 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. We encourage you to use the tools and information we provide to compare your options.
Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. You can learn more about how we make money.
When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. We provide tools so you can sort and filter these lists to highlight features that matter to you.
Please read our website terms of use and privacy policy for more information about our services and our approach to privacy.
