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OVO Energy review

Our verdict: OVO Energy offers competitive prices on its electricity plans in majority of the states as well as decent feed-in tariffs on its solar plans.

OVO Energy review

OVO Energy is a major UK retailer that has expanded to Australia offering electricity plans to households in NSW, VIC, SA and QLD. However, you can only sign up with the provider if you have a smart meter installed.

Its plans are fairly priced across the board but those in VIC can do better elsewhere.

OVO Energy has a different payment method of compulsory bill smoothing, meaning the provider will estimate your annual usage and set up 12 equal monthly payments. This will help you avoid bill shock in summer and winter when you're likely using heating or cooling systems, but means you pay more throughout the rest of the year.

OVO Energy also has the additional perk of giving you 3% interest on your money each month if you account is in credit.

Those in VIC, SA and QLD can also access its solar plans that come with competitive feed-in tariffs.

Pros

  • No credit card fees
  • Option to purchase GreenPower to support renewable energy

Cons

  • Can only service properties with a smart meter
  • Move-in fees apply
  • No mobile app for managing your plan
electricity and gas price icon

What do you want to compare?

Compare electricity plans from OVO Energy

Name Plan features Reference price Typical annual cost
ovo-energy - The One Plan
Basic Plan Information | (OVO704477MRE7@EME)
OVO Energy logo
Single rate tariffFeed in tariff available
Reference price
20% less
than reference price
Estimated cost/year (typical usage)
$1,450/year
Go to siteView details
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Showing 1 of 1 results
The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3,900kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Name Plan features Reference price Typical annual cost
ovo-energy - The One Plan
Energy Fact Sheet | (OVO548804MR@VEC)
OVO Energy logo
Single rate tariffFeed in tariff available
Reference price
20% less than
Victorian Default Offer
Estimated cost/year (typical usage)
$1,170/year
Go to siteView details
ovo-energy - The Basic Plan
Energy Fact Sheet | (OVO548808MR@VEC)
OVO Energy logo
Single rate tariffFeed in tariff available
Reference price
16% less than
Victorian Default Offer
Estimated cost/year (typical usage)
$1,230/year
View details
ovo-energy - The Free 3 Plan
Energy Fact Sheet | (OVO548834MR@VEC)
OVO Energy logo
Single rate tariffFeed in tariff available
Reference price
5% less than
Victorian Default Offer
Plus an extra 15% below the Victorian Default Offer if you meet the conditional discount requirements
Estimated cost/year (typical usage)
$1,380/year
$1,170 if you meet the conditional discount requirements
View details
loading
Showing 3 of 6 results
The annual estimated electricity prices are based on a residential customer on the Citipower network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Name Plan features Reference price Typical annual cost
ovo-energy - The One Plan
Basic Plan Information | (OVO704507MRE7@EME)
OVO Energy logo
Single rate tariffFeed in tariff available
Reference price
23% less
than reference price
Estimated cost/year (typical usage)
$1,570/year
Go to siteView details
ovo-energy - The Basic Plan
Basic Plan Information | (OVO704370MRE7@EME)
OVO Energy logo
Single rate tariffSmart meter requiredFeed in tariff available
Reference price
20% less
than reference price
Estimated cost/year (typical usage)
$1,650/year
View details
ovo-energy - The Free 3 Plan
Basic Plan Information | (OVO704460MRE7@EME)
OVO Energy logo
Single rate tariffSmart meter requiredFeed in tariff available
Reference price
7% less
than reference price
Plus an extra 15% below the reference price if you meet the conditional discount requirements
Estimated cost/year (typical usage)
$1,910/year
$1,600 if you meet the conditional discount requirements
View details
loading
Showing 3 of 6 results
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4,600kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Name Plan features Reference price Typical annual cost
ovo-energy - The One Plan
Basic Plan Information | (OVO704516MRE7@EME)
OVO Energy logo
Single rate tariffFeed in tariff available
Reference price
4% less
than reference price
Estimated cost/year (typical usage)
$2,130/year
Go to siteView details
ovo-energy - The Basic Plan
Basic Plan Information | (OVO704385MRE7@EME)
OVO Energy logo
Single rate tariffSmart meter requiredFeed in tariff available
Reference price
1% more
than reference price
Estimated cost/year (typical usage)
$2,240/year
View details
ovo-energy - The Free 3 Plan
Basic Plan Information | (OVO704473MRE7@EME)
OVO Energy logo
Single rate tariffSmart meter requiredFeed in tariff available
Reference price
11% more
than reference price
Reduces to 7% more than the reference price if you meet the conditional discount requirements
Estimated cost/year (typical usage)
$2,450/year
$2,050 if you meet the conditional discount requirements
View details
loading
Showing 3 of 6 results
The annual estimated electricity prices are based on a residential customer on the SA Power Network who consumes 4,000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

Read a more detailed review on


Rewards and Features

Rewards and features

💰 3% interest reward

When your account is in credit you'll be paid 3% interest on your balance.

🌳 Reforestation

OVO Energy will help cut down its carbon emissions via tree planting projects. So far the company says it has planted over 2 million trees.

🚘 Dedicated EV plans

OVO Energy offers its customers dedicated EV plans which allows customers to access cheaper usage rates when they charge their cars during off-peak times (midnight and 6am).

Customer Service

Customer service

How do I get in touch with OVO Energy?

There are a few ways of ways to get in touch with OVO Energy if you need to ask a question or sort something out:

  • Send a message via a chat popup on OVO's website between 8:30am and 5:30pm AEST Monday to Friday.
  • Call up the customer support team during the same hours if you can't resolve your issue over live chat.
  • Email OVO, although you might get a slower response than the other 2 methods.

Customer satisfaction

We don't currently have enough reviews to display a star rating on Finder.

However OVO Energy scores well on other websites as of 6 June 2024.

This includes:

  • Productreview.com.au. 3.8/5 stars (567 reviews)
  • Trustpilot. 4.4/5 stars (197 reviews)
  • Keep in mind: These customer reviews are subjective and may not reflect your actual experience. Use these scores to inform your research when looking for a new energy provider.

Solar Energy

Solar energy

How much does OVO Energy pay for solar feed-in tariff?

OVO Energy isn't currently offering solar plans to new customers. We'll update this section if and when they're made available.

For now, you can access feed-in tariff on its normal electricity plans in the following states:

Name Product Solar feed-in tariff
SA
5 cents per kWh
VIC
5.2 cents per kWh
NSW
5 cents per kWh
QLD
5 cents per kWh
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Green Energy

Green energy

Is OVO Energy environmentally friendly?

Green Electricity Guide Rating: 4.74/10

OVO Energy ranks 16th (out of 39 providers) in the 2022 Greenpeace Green Electricity Guide rankings for a few key reasons.

While OVO Energy invests in renewable generation it hasn't taken an active stance on climate change and isn't very transparent on where it sources electricity from.

It has halted fuel expansion but not committed to ending coal use by 2030.

Keep in mind, the Greenpeace score came out prior to OVO Energy offering solar and EV plans.

GreenPower add-on available

OVO Energy also gives you the option to access a GreenPower add-on on all its plans. This will enable the provider to send renewable energy back to the grid by matching your power usage.

You only have the option of matching 100% off your usage at $4.95 cents per kWh. Other providers offer more variations such as matching 25% or 75% of your usage depending on what you're willing to spend.

Ready to sign up with OVO Energy?

Now that you've read our review of OVO Energy you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before commiting to a decision.


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Writer

Cameron Micallef was a utilities writer for Finder. He previously worked on titles including Smart Property Investment, nestegg and Investor Daily, reporting across superannuation, property and investments. Cameron has a Bachelor of Communication and Media Studies/ Commerce from the University of Wollongong. Outside of work Cameron is passionate about all things sports and travel. See full bio

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