1st Energy review and rates

Our verdict: Above average. 1st Energy scored 3/5 on our customer service rating and has no exit fees on its plans.

3.7 ★★★★★ (3 reviews) Write a review
How much does 1st Energy Cost? Compare rates
Plans offered by 1st Energy Compare plans

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1st Energy is a small electricity company founded in 2014 with a focus on customer service. Notably, it's the only alternative to Aurora Energy if you live in Tasmania.

We've given a quick breakdown of what we think about 1st Energy plans, solar and more, plus an overall service evaluation.

Get a cost estimate for 1st Energy and apply securely online

Name Product Electricity availability Gas availability Features Customer service rating More details Details
1st Energy
1st Energy
NSW, VIC, QLD, TAS
  • GreenPower
  • Solar
  • Monthly billing

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
Enquire now
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Where is 1st Energy Available?

1st Energy offers three standard electricity plans across NSW, QLD, VIC and TAS as well as gas plans to VIC residents. Special electricity plans are on offer for TAS and VIC residents.

State⚡ Electricity♨️ Gas
NSW
VIC
QLD
TAS
ACT
SA
NT
WA

Compare prices for 1st Energy (July 2021)

Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in NSW who consumes 3,900 kWh a year on a single rate tariff in the Ausgrid network. Prices last checked on May 2020 and are subject to change. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the AER annual model usage in the Ausgrid network, the AER reference price is $1,393 / year.

From 1 July 2021, residential demand charges will be introduced for some customers to encourage households to use less electricity during peak demand times. If applicable, demand charges are billed monthly based on your highest demand for electricity in kilowatts (kWh) typically during a 30 or 60 minute period of the preceding month. Whether you receive a demand charge will depend on the electricity network region, your retailer and your electricity usage during peak demand times. The pricing in our tables do not currently account for demand charges. For more information about demand charges, please speak to your electricity retailer.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
1st Saver - Single Rate
Customer service rating
1st Energy
Customer service rating
Daily supply charge:
$1.09/day

General usage rates:
$0.25 to $0.29/kWh

1% less

than the reference price

Further 10% off the reference price if you always pay on time.
$311

Includes GST and conditional discounts
1st Saver - Single Rate is 1% less than the reference price for a residential customer who consumes 3900 kwh a year on a flat rate tariff in the Ausgrid network. If you qualify for all discounts, the lowest annual cost is $1,244 (a further 10% below the reference price). Your actual bill will differ, based on your actual usage and tariff type.
Standing Offer - Single Rate
Customer service rating
1st Energy
Customer service rating
Daily supply charge:
$1.10/day

General usage rates:
$0.25 to $0.29/kWh

Equal to

the reference price

$347

Includes GST
With Standing Offer - Single Rate, for a residential customer who consumes 3900 kwh a year on a flat rate tariff in the Ausgrid network, the lowest annual cost is $1,388 which is Equal to the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
1st Solar Bonus - Single Rate
Customer service rating
1st Energy
Customer service rating
Daily supply charge:
$1.09/day

General usage rates:
$0.25 to $0.29/kWh

1% less

than the reference price

$345

Includes GST
With 1st Solar Bonus - Single Rate, for a residential customer who consumes 3900 kwh a year on a flat rate tariff in the Ausgrid network, the lowest annual cost is $1,380 which is 1% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
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Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in VIC who consumes 4,000 kWh a year on a single rate tariff in the CitiPower network. Prices last checked on May 2020 and are subject to change. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the general usage in the CitiPower network the VDO reference price is $1,270 / year.

From 1 July 2021, residential demand charges will be introduced for some customers to encourage households to use less electricity during peak demand times. If applicable, demand charges are billed monthly based on your highest demand for electricity in kilowatts (kWh) typically during a 30 or 60 minute period of the preceding month. Whether you receive a demand charge will depend on the electricity network region, your retailer and your electricity usage during peak demand times. The pricing in our tables do not currently account for demand charges. For more information about demand charges, please speak to your electricity retailer.

Name Product _compare_ Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
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Note: For residents outside of South East Queensland, residents don't get to choose their provider as energy is regulated by the Queensland Competition Authority.

Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in South-East Queensland who consumes 4,600 kWh a year on a single rate tariff in the Energex network. Prices last checked on May 2020 and are subject to change. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the AER annual model usage in the Energex network, the AER reference price is $1,455 / year.

From 1 July 2021, residential demand charges will be introduced for some customers to encourage households to use less electricity during peak demand times. If applicable, demand charges are billed monthly based on your highest demand for electricity in kilowatts (kWh) typically during a 30 or 60 minute period of the preceding month. Whether you receive a demand charge will depend on the electricity network region, your retailer and your electricity usage during peak demand times. The pricing in our tables do not currently account for demand charges. For more information about demand charges, please speak to your electricity retailer.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
1st Saver - Single Rate
Customer service rating
1st Energy
Customer service rating
Daily supply charge:
$1.25/day

General usage rates:
$0.21 to $0.25/kWh

1% less

than the reference price

Further 7% off the reference price if you always pay on time.
$335

Includes GST and conditional discounts
1st Saver - Single Rate is 1% less than the reference price for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network. If you qualify for all discounts, the lowest annual cost is $1,340 (a further 7% below the reference price). Your actual bill will differ, based on your actual usage and tariff type.
1st Solar Bonus - Single Rate
Customer service rating
1st Energy
Customer service rating
Daily supply charge:
$1.25/day

General usage rates:
$0.21 to $0.25/kWh

1% less

than the reference price

$361

Includes GST
With 1st Solar Bonus - Single Rate, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,444 which is 1% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Standing Offer - Single Rate
Customer service rating
1st Energy
Customer service rating
Daily supply charge:
$1.27/day

General usage rates:
$0.21 to $0.25/kWh

1% less

than the reference price

$362

Includes GST
With Standing Offer - Single Rate, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,448 which is 1% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
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A quick review of 1st Energy

Pros

  • Get "pay on time" discounts to bring plan costs down below the reference price for electricity
  • No exit fees.

Cons

  • 1st Energy doesn't have a strong green energy rating and plans usually need you to meet conditional discounts in order to snag a good deal.

What plans are offered by 1st Energy?

Electric

Electricity

The 1st Saver plan provides power with usage charges equal to the reference price. It is available with three tariff structures: single rate, single rate with controlled load and time of use. There is also a flexible tariff, which is only available in Victoria. While you can get a discount on your bill by paying consistently on time, there are dishonour fees for missing a payment. You may also get low solar feed-in tariffs.

This is only available to Victorian residents. The Prepaid Value plan requires you to pay $1,000 upfront but refunds any remaining credit when the agreement expires. In return, it guarantees a percentage discount off the market electricity rates.

This is only available to Tasmanian residents. This plan provides an additional 5c/kWh to the feed-in tariff you receive on a regular plan while dropping the "pay on time" discount.

This is the plan you'll be put on by default if you don't have any other plan. It offers electricity exactly at the reference usage rates with no other special features. It comes with three kinds of tariffs: single rate, single rate with controlled load and time of use.

This is a power plan that is functionally identical to the 1st Saver plan but without the "pay on time" discount. To get this plan, you have to sign up through online deals site catch.com.au, which has partnered with 1st Energy to provide this plan. If you're a Club Catch member and sign up for this plan, you can receive a voucher to be spent on catch.com.au.

Gas

Gas

This offers gas to Victorian residents at a fixed price. You are charged one rate for the first 10,000 MJ/day of gas and then a lower rate for the next 8,000 MJ/day. This plan offers a 15% discount if you pay on time but has a dishonour fee if you skip a bill.

This is the offer you get if you're not on any other plan. It's functionally identical to the 1st Saver Gas plan except that it does not include the 15% discount for paying on time.

Solar panel

Does 1st Energy offer solar?

1st Energy does not install solar panels, but it does offer solar feed-in tariffs that vary depending on which plan you select and which state you live in. On average, 1st Energy's solar tariffs are consistently lower than other electricity providers.

The exception is Victoria, where feed-in tariffs are regulated.

Green energy

How green is 1st Energy?

1st Energy came last out of all Australian electricity retailers, earning a score of 2/10 on the 2018 Green Electricity Guide. It doesn't invest in renewables or provide carbon offsets, it tends to buy a reasonable amount of fossil fuels and it doesn't promote energy efficiency or work on energy demand/response management.

1st Energy is currently the least green option on the Australian market.

Tag discount

Does 1st Energy offer any special incentives to sign up?

No at the moment. We'll update this page if 1st Energy decides to add any incentives.

Mobile phone

Can I manage my plan from my phone?

Not currently, but 1st Energy does currently have an online portal where customers can manage and monitor their usage and bills. The company has plans to introduce an app early this year.

Get a cost estimate

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a 'peak tariff', 'peak only' or an 'anytime tariff'. There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.

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