1st Energy
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1st Energy plans and review

Our verdict: 1st Energy could be worth considering for households in Victoria and Tasmania but its plans and prices leave much to be desired elsewhere.

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1st Energy review

Amid rising energy prices, 1st Energy remains a reasonable choice for households in VIC and TAS seeking out an electricity plan

NSW residents may be better off shopping around elsewhere as plan prices don't stack up well against the reference price. This is a benchmark set by the energy regulator to help you compare electricity plans.

For now, its market offers in QLD and SA are paused for new customers. We'll update our guide when the market offers are once again made available.

If you're in VIC, you can also sign up to 1st Energy's gas plan if you prefer to bundle your services with the same provider. Just keep in mind this might not be the cheapest option.

Pros

  • Australia-based customer support
  • No credit card fees

Cons

  • Poor green credentials

Compare electricity plans from 1st Energy

1 - 1 of 1
Name Plan features Reference price Typical annual cost
1st Energy - 1st Saver
Basic Plan Information | (1ST679770MRE1@EME)
Single rate tariffFeed in tariff available
Reference price
15% less
than reference price
Estimated cost/year (typical usage)
$1,550/year
Go to siteView details
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Showing 1 of 1 results
The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3911kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
1 - 2 of 2
Name Plan features Reference price Typical annual cost
1st Energy - 1st Saver Online
Energy Fact Sheet | (1ST507708MR@VEC)
Single rate tariffFeed in tariff available
Reference price
26% less than
Victorian Default Offer
Estimated cost/year (typical usage)
$1,270/year
Go to siteView details
1st Energy - 1st Saver
Energy Fact Sheet | (1ST479403MR@VEC)
Single rate tariffFeed in tariff available
Reference price
12% less than
Victorian Default Offer
Estimated cost/year (typical usage)
$1,520/year
Go to siteView details
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Showing 2 of 2 results
The annual estimated electricity prices are based on a residential customer on the Jemena network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
1 - 1 of 1
Name Plan features Reference price Typical annual cost
1st Energy - 1st Saver
Basic Plan Information | (1ST679738MRE1@EME)
Single rate tariffFeed in tariff available
Reference price
8% less
than reference price
Estimated cost/year (typical usage)
$1,820/year
Go to siteView details
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Showing 1 of 1 results
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4613kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
1 - 2 of 2
Name Plan features Reference price Typical annual cost
1st Energy - RACT Saver
Basic Plan Information | (1ST630578MRE1@EME)
Single rate tariffFeed in tariff available
Reference price
3% less
than reference price
Estimated cost/year (typical usage)
$2,230/year
View details
1st Energy - 1st Plus
Basic Plan Information | (1ST630564MRE1@EME)
Single rate tariffFeed in tariff available
Reference price
1% more
than reference price
Reduces to 2% more than the reference price if you meet the conditional discount requirements
Estimated cost/year (typical usage)
$2,310/year
$2,260 if you meet the conditional discount requirements
Go to siteView details
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Showing 2 of 2 results
The annual estimated electricity prices are based on a residential customer on the TasNetworks network who consumes 6315kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
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Compare gas plans from 1st Energy

1 - 1 of 1
Name Plan features Charges Typical annual cost
1st Energy - 1st Saver Plus
Energy Fact Sheet | (1ST479468MR@VEC)
Single rate tariff
Pricing
Supply: 106.7c/day
Usage: 2.97 - 4.18c/MJ
Estimated cost/year (typical usage)
$2,140/year
$2,090 if you pay on time
View details
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Showing 1 of 1 results
The annual estimated gas prices are based on a residential customer on the AusNet Services network who consumes 46000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

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Rewards and Features

Rewards and features

1st Energy doesn't offer much in the way of additional bells and whistles but depending on where you live, you could get access to:

Pay-on-time discounts

NSW households that sign up to 1st Energy's electricity plan are able to get a 5% discount whenever they pay their bill on time.

It's a similar situation for those signing up to the retailer's gas plan in VIC. However, the discount is slightly lower at 3%.

Customer Service

Customer service

Australia icon
Local customer support
Social Media
Phone call and social media
Payment assistance
Financial hardship assistance

How can I get in touch with 1st Energy?

If you have a question or concern, you can reach 1st Energy's Australia-based support team in a few different ways:

  • Ring the customer service line between 8:30am and 6pm AEST, Monday to Friday
  • Fill out an enquiry form on its website
  • Get in touch via 1st Energy's social media accounts such as Facebook or Twitter

Customer satisfaction

There aren't any reviews for 1st Energy on Finder just yet but we've collated ratings from other sources:

As of 1 December 2023, 1st Energy scored:

  • Product Review: 3.8/5 stars (509 reviews)
  • Trustpilot: 4.5/5 stars (260 reviews)
  • Google: 3.7/5 (860 reviews)
  • Keep in mind: These reviews are subjective and may not reflect your own experience. Use reviews to only inform your research when choosing a new plan.

solar energy icon

Solar energy

1st Energy doesn't offer dedicated solar plans but you can access feed-in tariff rates on its normal electricity plans.

1 - 4 of 4
Name Product Solar feed-in tariff
VIC
4.9 cents per kWh
VIC
4.9 cents per kWh
TAS
10.87 cents per kWh
NSW
6 cents per kWh
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green energy icon

Green energy

Is 1st Energy environmentally friendly?

Green Electricity Guide Rating: 3.54/10

1st Energy came in the bottom third of energy providers on the 2022 Green Electricity Guide (34th out of 47 providers) but has shown improvement from the previous report.

It scored points for not being actively involved in fossil fuel extraction, but failed to take an active stance on climate change. It also has low transparency about its energy and buys its power from the open market (where fossil fuels dominate).

1st Energy also doesn't offer carbon-neutral plans or the option to add on GreenPower.

GreenPower is a government initiative that lets you buy green energy and put it back into the grid via select partners. 1st Energy is not one of these.

Ready to sign up with 1st Energy?

Now that you've read our review of 1st Energy, you can have a look at its plans once again before signing up.

If you're still on the fence, you might benefit from comparing other energy providers on Finder before committing to a decision.


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