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EnergyAustralia plans and review

Our verdict: EnergyAustralia’s prices aren’t as competitive as they once were but the larger retail is still worth considering.

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EnergyAustralia review

EnergyAustralia's prices aren't as competitive as they once used to be and you're likely going to be able to get a cheaper plan elsewhere.

However, it might still the right option for you if you feel more secure dealing with a larger brand and want a carbon-neutral energy plan.

Pros

  • App to help you manage your plan and access bills
  • Opt in to go 100% carbon neutral at no extra cost to you
  • Dedicated solar plans

Cons

  • More expensive than the reference price in some states
  • Credit card fees apply
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Compare electricity plans from EnergyAustralia

EnergyAustralia has confirmed that it will be withholding its electricity plan price rises for customers on variable market contracts until 1 August 2023 for NSW and VIC. SA and SEQ residents will come into effect on 1 September 2023.

Customers in NSW, SA and VIC on Default Market Offers (DMO) and Victorian Default Offers (VDO) also known as standing offer plans will be hit with the July 1 electricity price rise. SEQ customers won't see the increase until 1 August 2023.

1 - 3 of 5
Name Plan features Reference price Typical annual cost
EnergyAustralia - Flexi Plan
Basic Plan Information | (ENE379607MRE21@EME)
Single rate tariffFeed in tariff available
Reference price
15% less
than reference price
Estimated cost/year (typical usage)
$1,560/year
View details
EnergyAustralia - Rate Fix Plan
Basic Plan Information | (ENE681359MRE1@EME)
Single rate tariffFeed in tariff available
Reference price
6% less
than reference price
Estimated cost/year (typical usage)
$1,720/year
View details
EnergyAustralia - FlexiPower
Basic Plan Information | (ENE660572MRE4@EME)
Single rate tariffFeed in tariff available
Reference price
Same as
the reference price
Plus an extra 15% below the reference price if you meet the conditional discount requirements
Estimated cost/year (typical usage)
$1,830/year
$1,560 if you meet the conditional discount requirements
View details
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Showing 3 of 5 results
The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3911kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
1 - 3 of 4
Name Plan features Reference price Typical annual cost
EnergyAustralia - Flexi Plan
Energy Fact Sheet | (TRU512515MR@VEC)
Single rate tariffFeed in tariff available
Reference price
21% less than
Victorian Default Offer
Estimated cost/year (typical usage)
$1,360/year
View details
EnergyAustralia - Rate Fix Plan
Energy Fact Sheet | (TRU512071MR@VEC)
Single rate tariffFeed in tariff available
Reference price
7% less than
Victorian Default Offer
Estimated cost/year (typical usage)
$1,590/year
View details
EnergyAustralia - Balance Plan
Energy Fact Sheet | (TRU488671MR@VEC)
Single rate tariffFeed in tariff available
Reference price
Same as the
Victorian Default Offer
Estimated cost/year (typical usage)
$1,720/year
Go to siteView details
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Showing 3 of 4 results
The annual estimated electricity prices are based on a residential customer on the Jemena network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
1 - 3 of 4
Name Plan features Reference price Typical annual cost
EnergyAustralia - Flexi Plan
Basic Plan Information | (ENE379814MRE15@EME)
Single rate tariffFeed in tariff available
Reference price
9% less
than reference price
Estimated cost/year (typical usage)
$1,800/year
View details
EnergyAustralia - Rate Fix Plan
Basic Plan Information | (ENE681805MRE2@EME)
Single rate tariffFeed in tariff available
Reference price
5% less
than reference price
Estimated cost/year (typical usage)
$1,870/year
View details
EnergyAustralia - Balance Plan
Basic Plan Information | (ENE472321MRE3@EME)
Single rate tariffFeed in tariff available
Reference price
Same as
the reference price
Estimated cost/year (typical usage)
$1,970/year
Go to siteView details
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Showing 3 of 4 results
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4613kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
1 - 3 of 4
Name Plan features Reference price Typical annual cost
EnergyAustralia - Flexi Plan
Basic Plan Information | (ENE379843MRE14@EME)
Single rate tariffFeed in tariff available
Reference price
7% less
than reference price
Estimated cost/year (typical usage)
$2,120/year
View details
EnergyAustralia - Rate Fix Plan
Basic Plan Information | (ENE681802MRE2@EME)
Single rate tariffFeed in tariff available
Reference price
1% less
than reference price
Estimated cost/year (typical usage)
$2,260/year
View details
EnergyAustralia - Solar Max
Basic Plan Information | (ENE360418MRE16@EME)
Single rate tariffFeed in tariff available
Reference price
Same as
the reference price
Estimated cost/year (typical usage)
$2,280/year
View details
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Showing 3 of 4 results
The annual estimated electricity prices are based on a residential customer on the SA Power network who consumes 4011kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
1 - 3 of 4
Name Plan features Reference price Typical annual cost
EnergyAustralia - Flexi Plan
Basic Plan Information | (ENE379834MRE16@EME)
Single rate tariffFeed in tariff available
Reference price
Same as
the reference price
Estimated cost/year (typical usage)
$2,160/year
View details
EnergyAustralia - Rate Fix Plan
Basic Plan Information | (ENE681810MRE2@EME)
Single rate tariffFeed in tariff available
Reference price
4% more
than reference price
Estimated cost/year (typical usage)
$2,230/year
View details
EnergyAustralia - Balance Plan
Basic Plan Information | (ENE472331MRE4@EME)
Single rate tariffFeed in tariff available
Reference price
7% more
than reference price
Estimated cost/year (typical usage)
$2,300/year
Go to siteView details
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Showing 3 of 4 results
The annual estimated electricity prices are based on a residential customer on the Evoenergy network who consumes 6100kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

Compare gas plans from EnergyAustralia

1 - 3 of 4
Name Plan features Charges Typical annual cost
EnergyAustralia - Flexi Plan
Basic Plan Information | (ENE379614MRG15@EME)
Single rate tariff
Pricing
Supply: 81.29c/day
Usage: 3.22 - 5.45c/MJ
Estimated cost/year (typical usage)
$990/year
View details
EnergyAustralia - Rate Fix Plan
Basic Plan Information | (ENE681366MRG1@EME)
Single rate tariff
Pricing
Supply: 81.29c/day
Usage: 3.22 - 5.45c/MJ
Estimated cost/year (typical usage)
$1,050/year
View details
EnergyAustralia - Balance Plan
Basic Plan Information | (ENE472283MRG7@EME)
Single rate tariff
Pricing
Supply: 81.29c/day
Usage: 3.22 - 5.45c/MJ
Estimated cost/year (typical usage)
$1,130/year
Go to siteView details
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Showing 3 of 4 results
The annual estimated gas prices are based on a residential customer on the Jemena network who consumes 18542MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
1 - 3 of 3
Name Plan features Charges Typical annual cost
EnergyAustralia - Flexi Plan
Energy Fact Sheet | (TRU512537MR@VEC)
Single rate tariff
Pricing
Supply: 137.19c/day
Usage: 2.61 - 4.21c/MJ
Estimated cost/year (typical usage)
$1,720/year
View details
EnergyAustralia - Rate Fix Plan
Energy Fact Sheet | (TRU511362MR@VEC)
Single rate tariff
Pricing
Supply: 136.17c/day
Usage: 2.76 - 4.05c/MJ
Estimated cost/year (typical usage)
$1,950/year
View details
EnergyAustralia - Balance Plan
Energy Fact Sheet | (TRU488969MR@VEC)
Single rate tariff
Pricing
Supply: 137.19c/day
Usage: 2.61 - 4.21c/MJ
Estimated cost/year (typical usage)
$2,090/year
Go to siteView details
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Showing 3 of 3 results
The annual estimated gas prices are based on a residential customer on the AusNet Services network who consumes 46000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
1 - 3 of 3
Name Plan features Charges Typical annual cost
EnergyAustralia - Flexi Plan
Basic Plan Information | (ENE379833MRG17@EME)
Single rate tariff
Pricing
Supply: 99.33c/day
Usage: 3.25 - 6.85c/MJ
Estimated cost/year (typical usage)
$1,030/year
View details
EnergyAustralia - Rate Fix Plan
Basic Plan Information | (ENE681821MRG2@EME)
Single rate tariff
Pricing
Supply: 99.33c/day
Usage: 3.25 - 6.85c/MJ
Estimated cost/year (typical usage)
$1,140/year
View details
EnergyAustralia - Balance Plan
Basic Plan Information | (ENE472333MRG7@EME)
Single rate tariff
Pricing
Supply: 99.33c/day
Usage: 3.25 - 6.85c/MJ
Estimated cost/year (typical usage)
$1,250/year
Go to siteView details
loading
Showing 3 of 3 results
The annual estimated gas prices are based on a residential customer on the Australian Gas network who consumes 14000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
1 - 3 of 3
Name Plan features Charges Typical annual cost
EnergyAustralia - Flexi Plan
Basic Plan Information | (ENE379832MRG18@EME)
Single rate tariff
Pricing
Supply: 88.88c/day
Usage: 4 - 5.13c/MJ
Estimated cost/year (typical usage)
$1,090/year
View details
EnergyAustralia - Rate Fix Plan
Basic Plan Information | (ENE681815MRG2@EME)
Single rate tariff
Pricing
Supply: 88.88c/day
Usage: 4 - 5.13c/MJ
Estimated cost/year (typical usage)
$1,200/year
View details
EnergyAustralia - Balance Plan
Basic Plan Information | (ENE472330MRG4@EME)
Single rate tariff
Pricing
Supply: 88.88c/day
Usage: 4 - 5.13c/MJ
Estimated cost/year (typical usage)
$1,320/year
Go to siteView details
loading
Showing 3 of 3 results
The annual estimated gas prices are based on a residential customer on the Evoenergy network who consumes 20000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

Read a more detailed review on


Rewards and Features

Rewards and features

📱 Mobile app

EnergyAustralia's mobile app lets you manage your account as well as view and pay your bills. Have a smart meter? Get live reports on your electricity usage so you can see when you're using the most energy throughout the day. Plus solar-powered homes can monitor how much energy you put back into the grid.

💰 Regular Pay

If you prefer not to pay one big quarterly energy bill you can set up Regular Pay. You can choose the frequency of payment from weekly, fortnightly or monthly.

EnergyAustralia will propose an instalment amount. You can choose to pay up to 20% more per instalment - any extra you pay will be credited to your next bill.

  • Keep in mind: If you use more than projected EnergyAustralia may review your Regular Pay schedule and increase payment amounts.

Customer Service

Customer service

Social Media
Live chat available
Payment assistance
Financial hardship assistance

How do I get in touch with EnergyAustralia?

There are a couple of ways to contact EnergyAustralia with your questions or concerns.

  • Talk to them online via live chat Monday to Friday between 8am to 9pm AEDT or Saturday between 9am to 6pm AEDT.
  • Give them a call Monday to Friday between 8am and 7pm AEDT

Customer satisfaction

As of 1 December 2023, EnergyAustralia has the following scores on these reputable sites:

  • Product review. 1.4/5 stars (1,983 reviews)
  • Trustpilot. 4.3/5 stars (2,237 reviews)
  • Google reviews. 1.6/5 stars (263 reviews)
  • Keep in mind: These reviews are subjective and may not reflect your experience. Use reviews to inform your research when choosing a new plan.

Solar Energy

Solar energy

How much does EnergyAustralia pay for solar feed-in tariff?

Got solar power? Here's how much you can earn from your solar plan with EnergyAustralia:

1 - 1 of 1
Name Feed-in tariff Reference price Typical annual cost
EnergyAustralia - Solar Max
Basic Plan Information | (ENE360342MRE15@EME)
Single rate tariffFeed in tariff available
Feed-in tariff
up to 12c/kWh
for first 15 kWh per day
then from 7.6 - 12c/kWh thereafter
Reference price
Same as
the reference price
Estimated cost/year (typical usage)
$1,830/year
View details
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Showing 1 of 1 results
1 - 1 of 1
Name Feed-in tariff Reference price Typical annual cost
EnergyAustralia - Solar Max
Energy Fact Sheet | (TRU506107MR@VEC)
Single rate tariffFeed in tariff available
Feed-in tariff
from 5.4c/kWh
Reference price
Same as the
Victorian Default Offer
Estimated cost/year (typical usage)
$1,720/year
View details
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Showing 1 of 1 results
1 - 1 of 1
Name Feed-in tariff Reference price Typical annual cost
EnergyAustralia - Solar Max
Basic Plan Information | (ENE360409MRE15@EME)
Single rate tariffFeed in tariff available
Feed-in tariff
up to 12c/kWh
for first 15 kWh per day
then from 6.6 - 12c/kWh thereafter
Reference price
Same as
the reference price
Estimated cost/year (typical usage)
$1,970/year
View details
loading
Showing 1 of 1 results
1 - 1 of 1
Name Feed-in tariff Reference price Typical annual cost
EnergyAustralia - Solar Max
Basic Plan Information | (ENE360418MRE16@EME)
Single rate tariffFeed in tariff available
Feed-in tariff
up to 12c/kWh
for first 15 kWh per day
then from 8.5 - 12c/kWh thereafter
Reference price
Same as
the reference price
Estimated cost/year (typical usage)
$2,280/year
View details
loading
Showing 1 of 1 results
1 - 1 of 1
Name Feed-in tariff Reference price Typical annual cost
EnergyAustralia - Solar Max
Basic Plan Information | (ENE360419MRE15@EME)
Single rate tariffFeed in tariff available
Feed-in tariff
up to 12c/kWh
for first 15 kWh per day
then from 7.6 - 12c/kWh thereafter
Reference price
7% more
than reference price
Estimated cost/year (typical usage)
$2,300/year
View details
loading
Showing 1 of 1 results

Good to know

  • Like the other big energy retailers, EnergyAustralia offers solar installation if you don't already have solar installed.

Green Energy

Green energy

Is EnergyAustralia environmentally friendly?

Green Electricity Guide Rating: 1.35/10

EnergyAustralia offers 100% carbon offsets to electricity customers who opt in after being with them for six months. Keep in mind though that one of its products is carbon neutral, not the organisation itself.

Customers can also add-on GreenPower in 10%, 20% or 100% increments to allow more renewable energy back in the grid.

On the flipside, EnergyAustralia has higher than average investments in coal power stations and has no clear opposition to fossil fuels or coal seam gas.

Ready to sign up with EnergyAustralia?

Now that you've read our review of EnergyAustralia, you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before committing to a decision.


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