EnergyAustralia's prices aren't as competitive as they once used to be and you're likely going to be able to get a cheaper plan elsewhere.
However, it might still the right option for you if you feel more secure dealing with a larger brand and want a carbon-neutral energy plan.
Pros
App to help you manage your plan and access bills
Opt in to go 100% carbon neutral at no extra cost to you
Dedicated solar plans
Cons
More expensive than the reference price in some states
Credit card fees apply
What do you want to compare?
Compare electricity plans from EnergyAustralia
EnergyAustralia has confirmed that it will be withholding its electricity plan price rises for customers on variable market contracts until 1 August 2023 for NSW and VIC. SA and SEQ residents will come into effect on 1 September 2023.
Customers in NSW, SA and VIC on Default Market Offers (DMO) and Victorian Default Offers (VDO) also known as standing offer plans will be hit with the July 1 electricity price rise. SEQ customers won't see the increase until 1 August 2023.
The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3,900kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Citipower network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4,600kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the SA Power Network who consumes 4,000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Evoenergy network who consumes 6,500kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Jemena network who consumes 18542MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Australian Gas Networks network who consumes 46000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Australian Gas network who consumes 14000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Evoenergy network who consumes 20000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
What do Australians think of Energy Australia solar energy provider?
3.99/5 overall for Customer Satisfaction — lower than the average of 4
4.34/5 for Trust — higher than the average of 4.3
4.07/5 for Customer Service — higher than the average of 4.03
EnergyAustralia's mobile app lets you manage your account as well as view and pay your bills. Have a smart meter? Get live reports on your electricity usage so you can see when you're using the most energy throughout the day. Plus solar-powered homes can monitor how much energy you put back into the grid.
💰 Regular Pay
If you prefer not to pay one big quarterly energy bill you can set up Regular Pay. You can choose the frequency of payment from weekly, fortnightly or monthly.
EnergyAustralia will propose an instalment amount. You can choose to pay up to 20% more per instalment - any extra you pay will be credited to your next bill.
Keep in mind: If you use more than projected EnergyAustralia may review your Regular Pay schedule and increase payment amounts.
Customer service
Live chat available
Financial hardship assistance
How do I get in touch with EnergyAustralia?
There are a couple of ways to contact EnergyAustralia with your questions or concerns.
Talk to them online via live chat Monday to Friday between 8am to 9pm AEDT or Saturday between 9am to 6pm AEDT.
Give them a call Monday to Friday between 8am and 7pm AEDT
Customer satisfaction
As of 4 September 2024, EnergyAustralia has the following scores on these reputable sites:
Product review. 1.4/5 stars (2,100 reviews)
Trustpilot. 4.4/5 stars (3,317 reviews)
Google reviews. 1.4/5 stars (317 reviews)
Keep in mind: These reviews are subjective and may not reflect your experience. Use reviews to inform your research when choosing a new plan.
Solar energy
How much does EnergyAustralia pay for solar feed-in tariff?
Got solar power? Here's how much you can earn from your solar plan with EnergyAustralia:
Like the other big energy retailers, EnergyAustralia offers solar installation if you don't already have solar installed.
Green energy
Is EnergyAustralia environmentally friendly?
Green Electricity Guide Rating: 1.35/10
EnergyAustralia offers 100% carbon offsets to electricity customers who opt in after being with them for six months. Keep in mind though that one of its products is carbon neutral, not the organisation itself.
Customers can also add-on GreenPower in 10%, 20% or 100% increments to allow more renewable energy back in the grid.
On the flipside, EnergyAustralia has higher than average investments in coal power stations and has no clear opposition to fossil fuels or coal seam gas.
Ready to sign up with EnergyAustralia?
Now that you've read our review of EnergyAustralia, you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before committing to a decision.
Mariam Gabaji is an editor and tech and utilities expert at Finder with 12+ years of experience as a journalist. She's committed to helping households cut through the industry jargon and save money on their bills. Her expertise is often featured in media including the ABC, Yahoo Finance, 9News, 7News, A Current Affair, The Guardian, SBS and Money Magazine. See full bio
Mariam's expertise
Mariam has written 277 Finder guides across topics including:
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