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Energy Australia Review

Our verdict: EnergyAustralia offers competitive prices but make sure to keep an eye on your bill as fixed pricing and guaranteed discounts only last 12 months.

1.0 ★★★★★ (2 reviews) Write a review
Compare electricity prices from EnergyAustralia? Compare rates
Plans and annual cost estimates See plans

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EnergyAustralia at a glance: What can it offer?

Electricity
Yes
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Gas
Yes
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Solar
Yes
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Green Energy
Yes
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Where is EnergyAustralia available?

EnergyAustralia serves electricity and gas customers across New South Wales, Victoria, South Australia and the ACT. South East Queensland can also purchase electricity from EnergyAustralia.

What you can expect your EnergyAustralia energy bills to look like

State Average Electricity Price Average Gas Price Compare prices
ACT
$760
$1,570
See your rates
NSW
$1,710
$750
See your rates
VIC
$1,275
$1,189
See your rates
NT
Electricity not available
Gas not available
See your rates
QLD
$1,610
Gas not available
See your rates
SA
$2,140
$980
See your rates
TAS
Electricity not available
Gas not available
See your rates
WA
Electricity not available
Gas not available
See your rates
See more detail about EnergyAustralia's energy plans.

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EnergyAustralia review: Our verdict

EnergyAustralia offers reasonably priced plans that, for the most part, come with a fixed rate for your first 12 months.

Expect to receive anything between 1% and 20% less than the reference price depending on the state you're in.

What's the catch?

  • Your bills may creep up once your benefit period runs out
  • There aren't any exciting ongoing rewards or incentives tied to its plans such as Velocity or Qantas points, or discounts for online shopping

However, EnergyAustralia does help you embrace clean energy:

  • Go 100% carbon neutral at no extra cost. This kicks in after your 6-month mark with EnergyAustralia
  • You can also add GreenPower to your plan - at either 10, 20 or 100% increments. It'll add anywhere between $1-$8 to your monthly cost depending on the percentage and plan you choose.
  • Good to know. The biggest difference between carbon neutral and GreenPower is the latter is Australia-based whereas carbon offsets can be applied anywhere. With GreenPower, you know where your money is going.

EnergyAustralia offers

Deal

Bonus $50 credit when you sign up online

Sign up online and get $25 credit on selected Energy Australia plans. T&Cs apply.
Deal

Save $10 by bundling Internet and energy

Bundle your Internet and energy to save $10/month + get 100% carbon neutral energy for no extra cost. T&Cs apply. Plus

Energy plans and annual cost estimates by state

We've given a snapshot of Origin's electricity and gas plans (plus annual bill estimates) by state.

Click on your state below to get started. Please note that rates and other details were last checked 10 June 2022.

electricity icon

Electricity plans

Electricity PlansRatesAnnual bill estimateSign up creditCarbon neutral
Flexi PlanVariable$1,710$75
No Frills12 months fixed rate$1,540$50
Total Plan12 months fixed rate$1,670$50
Solar MaxVariable$1,780$50

Estimated cost inc GST for an average household using 5475 kWh / yearly on a flat rate tariff in the Ausgrid network.

Electricity PlansRatesAnnual bill estimateSign up creditCarbon neutral
Flexi PlanVariable$1,268$50
No Frills12 months fixed rate$1,245$50
Total Plan12 months fixed rate$1,275$50
Solar MaxVariable$1,349$50

Estimated cost inc GST for a household using 4000 kWh / yearly on a flat rate tariff in the Citipower network.

Electricity PlansRatesAnnual bill estimateSign up creditCarbon neutral
EnergyAustralia FlexiVariable$1,390$50
EnergyAustralia No Frills12 months fixed rate$1,450$50
EnergyAustralia Total Plan12 months fixed rate$1,570$50
EnergyAustralia Solar MaxVariable$1,590$50

Estimated cost inc GST for a household using 5365.5 kWh / yearly on a flat rate tariff in the Energex Ltd network.

Electricity PlansRatesAnnual bill estimateSign up creditCarbon neutral
Flexi PlanVariable$2,140$50
No Frills12 months fixed rate$2,020$50
Total Home12 months fixed rate$2,100$50
Solar MaxVariable$2,120$50

Estimated cost inc GST for an average household using 5292.5 kWh / yearly on a flat rate tariff in the SA Power Networks - NSP network.

Electricity PlansDifference from reference priceRatesAnnual bill estimateSign up creditCarbon neutral
Flexi Plan12% lessVariable$760$50
No Frills12% less12 months fixed rate$763$25
Total Plan5% less12 months fixed rate$819$50
Solar Max2% lessVariable$844$50

Estimated cost inc GST for a household using 6100 kWh / yearly on a flat rate with control load tariff in the Evoenergy network.

Gas icon

Gas plans

Gas PlansRatesDiscountAnnual bill estimateSign up creditCarbon neutral
No Frills12 months fixed rate$750$50
Total Plan12 months fixed rate3% less$770$50

Estimated cost inc GST for a household using 17739 MJ / yearly in the JEMENA network.

Gas PlansRatesAnnual bill estimateSign up creditCarbon neutral
Flexi PlanVariable$1,498$50
No Frills12 months fixed rate$1,577$50
Total Plan12 months fixed rate$1,189$50

Estimated cost inc GST for a household using 52,560 MJ / yearly in the Australian Gas Networks Limited network.

Gas PlansRatesDiscountAnnual bill estimateSign up creditCarbon neutral
Flexi PlanVariable15% less$980$50
No Frills12 months fixed rate$870$50
Total Home12 months fixed rate1% less$990$50

Estimated cost inc GST for a household using 16352 MJ / yearly in the ENVESTRA network.

Gas PlansRatesDiscountAnnual bill estimateSign up creditCarbon neutral
Flexi PlanVariable15% less$1,570$50
No Frills12 months fixed rate$1,722$50
Total Plan12 months fixed rate3% less$1,766$50

Estimated cost inc GST for a household using 20000 MJ / yearly in the ACTEWAGL Distribution network.

Can I save with EnergyAustralia by bundling gas and electricity?

Unfortunately not. However, what you do get is the convenience of having your energy bills under one company.

EnergyAustralia and Internet bundling

If you're keen to be with the same company for gas, electricity and Internet, EnergyAustralia is one to keep in mind. By bundling your NBN plan with energy, you can save $10 per month.

PlanTypical evening speedUsual price (per month)Bundled with energy
EnergyAustralia Standard (NBN 25)20Mbps$70$60
EnergyAustralia Standard Plus (NBN 50)43.6Mbps$80$70
EnergyAustralia Premium80Mbps$100$90

Typical Evening Speed. These are speeds available at the busiest hours of the day (7-11pm)

What's the catch?

  • You'll get locked into a 12-month contract (pay $120 to exit early
  • You're paying more for less speeds compared to cheaper plans in our database

You can compare NBN plans here to find out if EnergyAustralia is really the best option for your home.

solar energy icon

Solar Energy

Does EnergyAustralia offer solar plans?

EnergyAustralia doesn't offer dedicated solar plans but customers can sign up to any of their electricity plans to get feed-in tariff (FiT).

Check out the rates below to see what you can get in your state.

  • NSW: 9.5c/kWh
  • Victoria: 10.2c/kWh
  • ACT: 9.5c/kWh
  • South Australia: 10.5c/kWh
  • Queensland: 8.5c/kWh
  • Good to know. Customers in Victoria are can also opt for time of use FiT instead:
  • Peak (3pm-9pm weekdays): 12.5c/kWh
  • Shoulder (7am-3pm, 9pm-10pm weekdays; 7am-10pm weekends: 9.8c/kWh
  • Off peak (10pm-7am everyday): 9.1c/kWh

green energy icon

Green Energy

How green is EnergyAustralia?

Green Electricity Guide Rating: 1.35/10

EnergyAustralia offers 100% carbon offsets to electricity customers who opt in after being with them for six months. Keep in mind though that one of its products is carbon neutral, not the organisation itself.

Customers can also add-on GreenPower in 10%, 20% or 100% increments to allow more renewable energy back in the grid.

On the flipside, EnergyAustralia has higher than average investments in coal power stations and has no clear opposition to fossil fuels or coal seam gas.

user

User reviews and customer service

mobile app icon
Handy mobile app
financial hardship support
Financial support available

EnergyAustralia user reviews and customer service

EnergyAustralia's user rating on Finder is a strong 4.3, with around 80% of users giving it 4 or the maximum 5 stars.

Alternatively, the 2019-2020 market report from the Australian Energy Regulator is another good source to look at. Here's how EnergyAustralia fared:

EnergyAustraliaMarket AverageMajor provider average
Average call wait time101 seconds53 seconds99 seconds
Calls abandoned before being answered5%9%6%
Complaints (% of total customers)2%2%2%

How can I get in touch with EnergyAustralia?

There are a couple of ways to contact EnergyAustralia with your questions or concerns.

  • Talk to them online via live chat
  • Give them a call Monday to Friday between 8am and 8pm AEST

Looking to switch to EnergyAustralia?

If you're keen to switch to an energy plan with EnergyAustralia, all you need to do is click the green "Go to site" button and get started.

Once you're signed up, EnergyAustralia will handle the rest.

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.

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