EnergyAustralia Review: Compare rates, features & discounts

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EnergyAustralia review

EnergyAustralia's prices aren't as competitive as they once used to be and you're likely going to be able to get a cheaper plan elsewhere.

However, it might still the right option for you if you feel more secure dealing with a larger brand and want a carbon-neutral energy plan.

Pros

App to help you manage your plan and access bills
Opt in to go 100% carbon neutral at no extra cost to you
Dedicated solar plans

Cons

More expensive than the reference price in some states
Credit card fees apply

What do you want to compare?

Compare electricity plans from EnergyAustralia

1 - 3 of 4

Name	Plan features	Reference price	Typical annual cost
EnergyAustralia - Flexi Plan Basic Plan Information \| (ENE379607MRE34@EME) Single rate tariffFeed in tariff available	Credit card fees Disconnection fees Rates are not fixed FiT from 5c/kWh	Reference price 12% less than reference price	Estimated cost/year (typical usage) $1,600/year	View details Compare	loading Fetching your data...
EnergyAustralia - Rate Fix Basic Plan Information \| (ENE681359MRE6@EME) Single rate tariffFeed in tariff available	Credit card fees Disconnection fees Fixed rates FiT from 5c/kWh	Reference price 6% less than reference price	Estimated cost/year (typical usage) $1,710/year	View details Compare	loading Fetching your data...
EnergyAustralia - Balance Plan Basic Plan Information \| (ENE477598MRE11@EME) Single rate tariffFeed in tariff available	Credit card fees Disconnection fees Rates are not fixed FiT from 5c/kWh	Reference price 4% less than reference price	Estimated cost/year (typical usage) $1,740/year	Go to site View details Compare	loading Fetching your data...

Showing 3 of 4 results

The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3,900kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

1 - 3 of 4

Name	Plan features	Reference price	Typical annual cost
EnergyAustralia - Flexi Plan Energy Fact Sheet \| (TRU629392MR@VEC) Single rate tariffFeed in tariff available	Credit card fees Disconnection fees Rates are not fixed FiT from 3.3c/kWh	Reference price 11% less than Victorian Default Offer	Estimated cost/year (typical usage) $1,290/year	View details Compare	loading Fetching your data...
EnergyAustralia - Balance Plan Energy Fact Sheet \| (TRU628463MR@VEC) Single rate tariffFeed in tariff available	Credit card fees Disconnection fees Rates are not fixed FiT from 3.3c/kWh	Reference price 7% less than Victorian Default Offer	Estimated cost/year (typical usage) $1,360/year	Go to site View details Compare	loading Fetching your data...
EnergyAustralia - Rate Fix Energy Fact Sheet \| (TRU633118MR@VEC) Single rate tariffFeed in tariff available	Credit card fees Disconnection fees Fixed rates FiT from 3.3c/kWh	Reference price 6% less than Victorian Default Offer	Estimated cost/year (typical usage) $1,370/year	View details Compare	loading Fetching your data...

Showing 3 of 4 results

The annual estimated electricity prices are based on a residential customer on the Citipower network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

1 - 3 of 4

Name	Plan features	Reference price	Typical annual cost
EnergyAustralia - Flexi Plan Basic Plan Information \| (ENE379814MRE21@EME) Single rate tariffFeed in tariff available	Credit card fees Disconnection fees Rates are not fixed FiT from 4.6c/kWh	Reference price 4% less than reference price	Estimated cost/year (typical usage) $1,970/year	View details Compare	loading Fetching your data...
EnergyAustralia - Rate Fix Basic Plan Information \| (ENE681805MRE8@EME) Single rate tariffFeed in tariff available	Credit card fees Disconnection fees Fixed rates FiT from 4.6c/kWh	Reference price 2% less than reference price	Estimated cost/year (typical usage) $2,010/year	View details Compare	loading Fetching your data...
EnergyAustralia - Balance Plan Basic Plan Information \| (ENE477671MRE13@EME) Single rate tariffFeed in tariff available	Credit card fees Disconnection fees Rates are not fixed FiT from 4.6c/kWh	Reference price 1% more than reference price	Estimated cost/year (typical usage) $2,070/year	Go to site View details Compare	loading Fetching your data...

Showing 3 of 4 results

The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4,600kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

1 - 3 of 4

Name	Plan features	Reference price	Typical annual cost
EnergyAustralia - Flexi Plan Basic Plan Information \| (ENE379843MRE19@EME) Single rate tariffFeed in tariff available	Credit card fees Disconnection fees Rates are not fixed FiT from 4.5c/kWh	Reference price 6% less than reference price	Estimated cost/year (typical usage) $2,080/year	View details Compare	loading Fetching your data...
EnergyAustralia - Rate Fix Basic Plan Information \| (ENE681802MRE8@EME) Single rate tariffFeed in tariff available	Credit card fees Disconnection fees Fixed rates FiT from 4.5c/kWh	Reference price 3% less than reference price	Estimated cost/year (typical usage) $2,150/year	View details Compare	loading Fetching your data...
EnergyAustralia - Solar Max Basic Plan Information \| (ENE360418MRE22@EME) Single rate tariffFeed in tariff available	Credit card fees Disconnection fees Rates are not fixed FiT from 4.5c/kWh	Reference price 1% more than reference price	Estimated cost/year (typical usage) $2,230/year	View details Compare	loading Fetching your data...

Showing 3 of 4 results

The annual estimated electricity prices are based on a residential customer on the SA Power Network who consumes 4,000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

1 - 3 of 4

Name	Plan features	Reference price	Typical annual cost
EnergyAustralia - Flexi Plan Basic Plan Information \| (ENE379834MRE21@EME) Single rate tariffFeed in tariff available	Credit card fees Disconnection fees Rates are not fixed FiT from 5c/kWh	Reference price 6% less than reference price	Estimated cost/year (typical usage) $2,280/year	View details Compare	loading Fetching your data...
EnergyAustralia - Balance Plan Basic Plan Information \| (ENE477673MRE9@EME) Single rate tariffFeed in tariff available	Credit card fees Disconnection fees Rates are not fixed FiT from 5c/kWh	Reference price 3% less than reference price	Estimated cost/year (typical usage) $2,370/year	Go to site View details Compare	loading Fetching your data...
EnergyAustralia - Rate Fix Basic Plan Information \| (ENE681810MRE7@EME) Single rate tariffFeed in tariff available	Credit card fees Disconnection fees Fixed rates FiT from 5c/kWh	Reference price 3% less than reference price	Estimated cost/year (typical usage) $2,350/year	View details Compare	loading Fetching your data...

Showing 3 of 4 results

The annual estimated electricity prices are based on a residential customer on the Evoenergy network who consumes 6,500kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

Compare gas plans from EnergyAustralia

1 - 3 of 3

Name	Plan features	Charges	Typical annual cost
EnergyAustralia - Flexi Plan Basic Plan Information \| (ENE379614MRG21@EME) Single rate tariff	Credit card fees Disconnection fees Rates are not fixed	Pricing Supply: 88.44c/day Usage: 3.37 - 5.69c/MJ	Estimated cost/year (typical usage) $920/year	View details Compare	loading Fetching your data...
EnergyAustralia - Rate Fix Basic Plan Information \| (ENE681366MRG5@EME) Single rate tariff	Credit card fees Disconnection fees Fixed rates	Pricing Supply: 88.44c/day Usage: 3.37 - 5.69c/MJ	Estimated cost/year (typical usage) $1,050/year	View details Compare	loading Fetching your data...
EnergyAustralia - Balance Plan Basic Plan Information \| (ENE477582MRG9@EME) Single rate tariff	Credit card fees Disconnection fees Rates are not fixed	Pricing Supply: 88.44c/day Usage: 3.37 - 5.69c/MJ	Estimated cost/year (typical usage) $1,120/year	Go to site View details Compare	loading Fetching your data...

Showing 3 of 3 results

The annual estimated gas prices are based on a residential customer on the Jemena network who consumes 18542MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

1 - 3 of 3

Name	Plan features	Charges	Typical annual cost
EnergyAustralia - Flexi Plan Energy Fact Sheet \| (TRU629412MR@VEC) Single rate tariff	Credit card fees No disconnection fee Rates are not fixed	Pricing Supply: 99.99c/day Usage: 2.83 - 5.38c/MJ	Estimated cost/year (typical usage) $820/year	View details Compare	loading Fetching your data...
EnergyAustralia - Balance Plan Energy Fact Sheet \| (TRU627892MR@VEC) Single rate tariff	Credit card fees No disconnection fee Rates are not fixed	Pricing Supply: 99.99c/day Usage: 2.83 - 5.38c/MJ	Estimated cost/year (typical usage) $950/year	Go to site View details Compare	loading Fetching your data...
EnergyAustralia - Rate Fix Energy Fact Sheet \| (TRU633180MR@VEC) Single rate tariff	Credit card fees No disconnection fee Fixed rates	Pricing Supply: 115.5c/day Usage: 3.62 - 6.79c/MJ	Estimated cost/year (typical usage) $1,160/year	View details Compare	loading Fetching your data...

Showing 3 of 3 results

The annual estimated gas prices are based on a residential customer on the Australian Gas Networks network who consumes 46000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

1 - 3 of 3

Name	Plan features	Charges	Typical annual cost
EnergyAustralia - Flexi Plan Basic Plan Information \| (ENE379833MRG20@EME) Single rate tariff	Credit card fees Disconnection fees Rates are not fixed	Pricing Supply: 101.2c/day Usage: 3.28 - 7.4c/MJ	Estimated cost/year (typical usage) $1,080/year	View details Compare	loading Fetching your data...
EnergyAustralia - Rate Fix Basic Plan Information \| (ENE681821MRG5@EME) Single rate tariff	Credit card fees Disconnection fees Fixed rates	Pricing Supply: 101.2c/day Usage: 3.28 - 7.4c/MJ	Estimated cost/year (typical usage) $1,200/year	View details Compare	loading Fetching your data...
EnergyAustralia - Balance Plan Basic Plan Information \| (ENE477660MRG10@EME) Single rate tariff	Credit card fees Disconnection fees Rates are not fixed	Pricing Supply: 101.2c/day Usage: 3.28 - 7.4c/MJ	Estimated cost/year (typical usage) $1,210/year	Go to site View details Compare	loading Fetching your data...

Showing 3 of 3 results

The annual estimated gas prices are based on a residential customer on the Australian Gas network who consumes 14000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

1 - 3 of 3

Name	Plan features	Charges	Typical annual cost
EnergyAustralia - Flexi Plan Basic Plan Information \| (ENE379832MRG20@EME) Single rate tariff	Credit card fees Disconnection fees Rates are not fixed	Pricing Supply: 93.28c/day Usage: 4.14 - 5.4c/MJ	Estimated cost/year (typical usage) $1,140/year	View details Compare	loading Fetching your data...
EnergyAustralia - Rate Fix Plan Basic Plan Information \| (ENE681815MRG4@EME) Single rate tariff	Credit card fees Disconnection fees Fixed rates	Pricing Supply: 93.28c/day Usage: 4.14 - 5.4c/MJ	Estimated cost/year (typical usage) $1,250/year	View details Compare	loading Fetching your data...
EnergyAustralia - Balance Plan Basic Plan Information \| (ENE477669MRG6@EME) Single rate tariff	Credit card fees Disconnection fees Rates are not fixed	Pricing Supply: 93.28c/day Usage: 4.14 - 5.4c/MJ	Estimated cost/year (typical usage) $1,260/year	Go to site View details Compare	loading Fetching your data...

Showing 3 of 3 results

The annual estimated gas prices are based on a residential customer on the Evoenergy network who consumes 20000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

EnergyAustralia offers

Get up to $200 in electricity credit off your first bill when you sign up with EnergyAustralia's Flexi Plan. T&Cs apply.

What do Australians think of Energy Australia solar energy provider?

3.99/5 overall for Customer Satisfaction — lower than the average of 4
4.34/5 for Trust — higher than the average of 4.3
4.07/5 for Customer Service — higher than the average of 4.03

Based on Energy Australia solar energy provider scores in Finder's 2024 Customer Satisfaction Awards.

Read a more detailed review on

Rewards and features
Customer service
Solar energy
Green energy

Rewards and Features

Rewards and features

📱 Mobile app

EnergyAustralia's mobile app lets you manage your account as well as view and pay your bills. Have a smart meter? Get live reports on your electricity usage so you can see when you're using the most energy throughout the day. Plus solar-powered homes can monitor how much energy you put back into the grid.

💰 Regular Pay

If you prefer not to pay one big quarterly energy bill you can set up Regular Pay. You can choose the frequency of payment from weekly, fortnightly or monthly.

EnergyAustralia will propose an instalment amount. You can choose to pay up to 20% more per instalment - any extra you pay will be credited to your next bill.

Keep in mind: If you use more than projected EnergyAustralia may review your Regular Pay schedule and increase payment amounts.

Customer Service

Customer service

Live chat available

Financial hardship assistance

How do I get in touch with EnergyAustralia?

There are a couple of ways to contact EnergyAustralia with your questions or concerns.

Talk to them online via live chat Monday to Friday between 8am to 9pm AEDT or Saturday between 9am to 6pm AEDT.
Give them a call Monday to Friday between 8am and 7pm AEDT

Customer satisfaction

As of 6 March 2025, EnergyAustralia has the following scores on these reputable sites:

Product review. 1.4/5 stars (2,146 reviews)
Trustpilot. 4.4/5 stars (4,034 reviews)
Google reviews. 1.3/5 stars (358 reviews)

Keep in mind: These reviews are subjective and may not reflect your experience. Use reviews to inform your research when choosing a new plan.

Solar Energy

Solar energy

How much does EnergyAustralia pay for solar feed-in tariff?

Got solar power? Here's how much you can earn from your solar plan with EnergyAustralia:

1 - 1 of 1

Name	Feed-in tariff	Reference price	Typical annual cost
EnergyAustralia - Solar Max Basic Plan Information \| (ENE360342MRE21@EME) Single rate tariffFeed in tariff available	Feed-in tariff from 5 - 10c/kWh	Reference price Same as the reference price	Estimated cost/year (typical usage) $1,810/year	View details Compare	loading Fetching your data...

Showing 1 of 1 results

1 - 1 of 1

Name	Feed-in tariff	Reference price	Typical annual cost
EnergyAustralia - Solar Max Energy Fact Sheet \| (TRU597428MR@VEC) Single rate tariffFeed in tariff available	Feed-in tariff up to 10c/kWh for first 12 kWh per day then from 3.3 - 10c/kWh thereafter	Reference price Same as the Victorian Default Offer	Estimated cost/year (typical usage) $1,670/year	View details Compare	loading Fetching your data...

Showing 1 of 1 results

1 - 1 of 1

Name	Feed-in tariff	Reference price	Typical annual cost
EnergyAustralia - Solar Max Basic Plan Information \| (ENE360409MRE21@EME) Single rate tariffFeed in tariff available	Feed-in tariff from 4.6 - 10c/kWh	Reference price 1% more than reference price	Estimated cost/year (typical usage) $2,070/year	View details Compare	loading Fetching your data...

Showing 1 of 1 results

1 - 1 of 1

Name	Feed-in tariff	Reference price	Typical annual cost
EnergyAustralia - Solar Max Basic Plan Information \| (ENE360418MRE22@EME) Single rate tariffFeed in tariff available	Feed-in tariff from 4.5 - 10c/kWh	Reference price 1% more than reference price	Estimated cost/year (typical usage) $2,230/year	View details Compare	loading Fetching your data...

Showing 1 of 1 results

1 - 1 of 1

Name	Feed-in tariff	Reference price	Typical annual cost
EnergyAustralia - Solar Max Basic Plan Information \| (ENE360419MRE21@EME) Single rate tariffFeed in tariff available	Feed-in tariff from 5 - 10c/kWh	Reference price Same as the reference price	Estimated cost/year (typical usage) $2,420/year	View details Compare	loading Fetching your data...

Showing 1 of 1 results

Good to know

Like the other big energy retailers, EnergyAustralia offers solar installation if you don't already have solar installed.

Green Energy

Green energy

Is EnergyAustralia environmentally friendly?

Green Electricity Guide Rating: 1.35/10

EnergyAustralia offers 100% carbon offsets to electricity customers who opt in after being with them for six months. Keep in mind though that one of its products is carbon neutral, not the organisation itself.

Customers can also add-on GreenPower in 10%, 20% or 100% increments to allow more renewable energy back in the grid.

On the flipside, EnergyAustralia has higher than average investments in coal power stations and has no clear opposition to fossil fuels or coal seam gas.

Now that you've read our review of EnergyAustralia, you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before committing to a decision.

See EnergyAustralia plans

Compare other energy providers

Thank you for your feedback!

Written by

Mariam Gabaji

Senior Utilities Editor & Tech Expert

Mariam Gabaji is a journalist with 13 years of experience, specialising in consumer topics like mobile services and energy costs. Her work appears in the ABC, Yahoo Finance, 9News, The Guardian, SBS, 7News, A Current Affair and Money Magazine. Mariam holds a Bachelor of Arts in Journalism and was a finalist for the 2024 IT Journalism Award for Best Telecommunications Journalist. See full bio

Mariam's expertise

Mariam has written 325 Finder guides across topics including:

Energy
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Co-written by

Dylan Crismale

Writer

Dylan Crismale was a utilities writer at Finder. Prior to joining Finder he was at Twitter, 2SER, Vertigo Magazine and Central News. See full bio

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Dylan has written 40 Finder guides across topics including:

Electricity and gas
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4G/5G mobile plans
Managing your household bills
Saving on travel

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EnergyAustralia plans and review

Our verdict: EnergyAustralia’s prices aren’t as competitive as they once were but the larger retail is still worth considering.

EnergyAustralia review

Pros

Cons

What do you want to compare?

Compare electricity plans from EnergyAustralia

Compare gas plans from EnergyAustralia

EnergyAustralia offers

What do Australians think of Energy Australia solar energy provider?

Read a more detailed review on

Rewards and features

📱 Mobile app

💰 Regular Pay

Customer service

How do I get in touch with EnergyAustralia?

Customer satisfaction

Solar energy

How much does EnergyAustralia pay for solar feed-in tariff?

Good to know

Green energy

Is EnergyAustralia environmentally friendly?

Mariam Gabaji

Dylan Crismale

Ask a question

More guides on Finder

EnergyAustralia plans and review

Our verdict: EnergyAustralia’s prices aren’t as competitive as they once were but the larger retail is still worth considering.

EnergyAustralia review

Pros

Cons

What do you want to compare?

Compare electricity plans from EnergyAustralia

Compare gas plans from EnergyAustralia

EnergyAustralia offers

What do Australians think of Energy Australia solar energy provider?

Read a more detailed review on

Rewards and features

📱 Mobile app

💰 Regular Pay

Customer service

How do I get in touch with EnergyAustralia?

Customer satisfaction

Solar energy

How much does EnergyAustralia pay for solar feed-in tariff?

Good to know

Green energy

Is EnergyAustralia environmentally friendly?

Ready to sign up with EnergyAustralia?

Mariam Gabaji

Dylan Crismale

Ask a question

More guides on Finder

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