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EnergyAustralia Review: Gas, electricity and solar power

Prices with EnergyAustralia are competitive but keep an eye on your bill over time.

Nick Broughall
Nick Broughall

Updated

Fact checked
Compare electricity prices from EnergyAustralia? (October 2020) Compare rates
Plans offered by EnergyAustralia Breakdown of plans

We’re committed to our readers and editorial independence. We don’t compare all products in the market and may receive compensation when we refer you to our partners, but this does not influence our opinions or reviews. Learn more about Finder.

EnergyAustralia is a major provider that supplies energy to over 1.7 million Australians. They offer a range of electricity and gas plans with fixed prices and guaranteed discounts for the first 12 months, which are largely competitive so long as the discounts apply.

While EnergyAustralia is working on a number of renewable projects, it currently has a higher-than-average investment in coal power generation and there are greener energy providers out there.

Get a cost estimate from EnergyAustralia and apply securely online

Name Product Electricity availability Gas availability Features Customer service rating More details Details
Energy Australia
Energy Australia
NSW, VIC, QLD, SA, ACT
NSW, VIC, SA, ACT
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees

Customer service rating
Go to site More info
Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees
Go to site
More info
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Compare up to 4 providers

Compare electricity prices from EnergyAustralia? (October 2020)

Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in NSW who consumes 3,900 kWh a year on a single rate tariff in the Ausgrid network. Prices last checked on April 2020 and are subject to change. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the AER annual model usage in the Ausgrid network, the AER reference price is $1,462 / year.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
Total Plan Home
Customer service rating
Basic Plan Information
EnergyAustralia
Customer service rating
Basic Plan Information
Daily supply charge:
$0.85/day

General usage rates:
$0.30/kWh

15% less

than the reference price
$310

Includes GST
With Total Plan Home, for a residential customer who consumes 3900 kwh a year on a flat rate tariff in the Ausgrid network, the lowest annual cost is $1,240 which is 15% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Go to site View details
No Frills
Customer service rating
Basic Plan Information
EnergyAustralia
Customer service rating
Basic Plan Information
Daily supply charge:
$0.72/day

General usage rates:
$0.25/kWh

15% less

than the reference price
$312

Includes GST
With No Frills, for a residential customer who consumes 3900 kwh a year on a flat rate tariff in the Ausgrid network, the lowest annual cost is $1,248 which is 15% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Go to site View details
Basic Home
Customer service rating
Basic Plan Information
EnergyAustralia
Customer service rating
Basic Plan Information
Daily supply charge:
$0.85/day

General usage rates:
$0.30/kWh

Equal to

the reference price
$365

Includes GST
With Basic Home, for a residential customer who consumes 3900 kwh a year on a flat rate tariff in the Ausgrid network, the lowest annual cost is $1,460 which is Equal to the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Go to site View details
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Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in Melbourne, Victorian who consumes 4,000 kWh a year on a single rate tariff in the CitiPower network. Prices last checked on April 2020 and are subject to change. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the general usage in the CitiPower network the VDO reference price is $1,420 / year.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
Total Plan Home - Peak Only
Customer service rating
Energy Fact Sheet
EnergyAustralia
Customer service rating
Energy Fact Sheet
Daily supply charge:
$1.13/day (01/01-12/31)

General usage rates:
$0.25/kWh (01/01-12/31)

10% less

than Victorian Default Offer
$319

Includes GST
With Total Plan Home - Peak Only, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the CitiPower network, the lowest annual cost is $1,276 which is 10% less than the Victorian Default Offer (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Go to site View details
Basic Home (Victorian Default Offer) - Peak Only
Customer service rating
Energy Fact Sheet
EnergyAustralia
Customer service rating
Energy Fact Sheet
Daily supply charge:
$1.13/day (01/01-12/31)

General usage rates:
$0.25/kWh (01/01-12/31)

Equal to

Victorian Default Offer
$355

Includes GST
With Basic Home (Victorian Default Offer) - Peak Only, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the CitiPower network, the lowest annual cost is $1,420 which is Equal to the Victorian Default Offer (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
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Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in Queensland who consumes 4,600 kWh a year on a single rate tariff in the Energex network. Prices last checked on April 2020 and are subject to change. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the AER annual model usage in the Energex network, the AER reference price is $1,508 / year.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
No Frills
Customer service rating
Basic Plan Information
EnergyAustralia
Customer service rating
Basic Plan Information
Daily supply charge:
$0.80/day

General usage rates:
$0.22/kWh

14% less

than the reference price
$326

Includes GST
With No Frills, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,304 which is 14% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Go to site View details
Total Plan Home
Customer service rating
Basic Plan Information
EnergyAustralia
Customer service rating
Basic Plan Information
Daily supply charge:
$0.99/day

General usage rates:
$0.25/kWh

13% less

than the reference price
$328

Includes GST
With Total Plan Home, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,312 which is 13% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Go to site View details
Basic Home
Customer service rating
Basic Plan Information
EnergyAustralia
Customer service rating
Basic Plan Information
Daily supply charge:
$0.99/day

General usage rates:
$0.25/kWh

Equal to

the reference price
$377

Includes GST
With Basic Home, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,508 which is Equal to the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
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Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in South Australia who consumes 4,000 kWh a year on a single rate tariff in the SA Power Network. Prices last checked on April 2020 and are subject to change. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the AER annual model usage in the SA Power Networks network, the AER reference price is $1,832 / year.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
Total Plan Home
Customer service rating
Basic Plan Information
EnergyAustralia
Customer service rating
Basic Plan Information
Daily supply charge:
$0.86/day

General usage rates:
$0.38/kWh

12% less

than the reference price
$403

Includes GST
With Total Plan Home, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the SA Power Networks network, the lowest annual cost is $1,612 which is 12% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Go to site View details
No Frills
Customer service rating
Basic Plan Information
EnergyAustralia
Customer service rating
Basic Plan Information
Daily supply charge:
$0.77/day

General usage rates:
$0.36/kWh

5% less

than the reference price
$433

Includes GST
With No Frills, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the SA Power Networks network, the lowest annual cost is $1,732 which is 5% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Go to site View details
Basic Home
Customer service rating
Basic Plan Information
EnergyAustralia
Customer service rating
Basic Plan Information
Daily supply charge:
$0.86/day

General usage rates:
$0.38/kWh

Equal to

the reference price
$458

Includes GST
With Basic Home, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the SA Power Networks network, the lowest annual cost is $1,832 which is Equal to the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Go to site View details
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Important: Providers may change or remove discounts at any time. Always check the provider's website for what discounts are available.

What's in this guide?

Plans offered by EnergyAustralia

EnergyAustralia has two market offers on electricity in NSW, VIC, QLD, ACT, SA, plus a default reference price standing offer plan. It provides the same three plan types with natural gas to NSW, VIC, ACT, and SA.

Energy Electricity

This is a simple variable rate residential electricity plan without any conditional discounts. Your rates will be fixed for the first 12 months of the plan, and there aren't any exit fees involved.

EnergyAustralia's flagship plan, which provides electricity at a variable rate without any conditional discounts. Instead, for the first 12 months it has a guaranteed discount on both usage and supply rates, which are fixed for the same period. The discount varies based on state.

Be aware that this discount largely brings its higher base usage rates in line with the No Frills plan, leading to minimal cost difference between the two.

This provides electricity at rates that exactly match each state's reference price, without any discounts. If you don't buy into one of their other market offers, this is the maximum price you will pay for electricity.

Gas Gas

Identical to the No Frills electricity plan, but for natural gas. Provides gas at a variable rate with no special discounts, but fixed usage and supply charges for the first 12 months.

The Total Plan keeps the same features for natural gas, offering a guaranteed discount on usage and supply charges for 12 months and further fixing those rates for the same period. The discount offered depends on the state.

This plan will provide you with natural gas at a variable rate with no special discounts. You'll generally pay more on this plan than EnergyAustralia's other offers.

EnergyAustralia: In summary

To give you an idea of how much EnergyAustralia costs, we found the rates for No Frills, one of EnergyAustralia's electricity plans.
State (postcode)Plan nameDaily supply chargeGeneral usage rate
NSW (2000)No Frills$0.781/day$0.253/kWh
VIC (3000)No Frills - Peak Only$1.045/day (01/01-12/31)$0.242/kWh (01/01-12/31)
QLD (4000)No Frills$0.924/day$0.231/kWh
SA (5000)No Frills$0.77/day$0.385/kWh

Last checked February 2020.

Details
  • Pros.
  • Electricity plans in NSW, VIC, QLD, ACT, and SA.
  • Natural gas plans to all of the above excluding QLD.
  • Opt-in carbon offsets after you've been on one of their plans for at least six months.
  • Cons.
  • Fixed pricing and guaranteed discounts on their energy plans only last for 12 months, allowing costs to rise sharply after this period.

Today EnergyAustralia is one of the biggest power retailers in Australia, with over 1.7 million customers.

It offers electricity services to customers in NSW, VIC, QLD, SA and the ACT. It also offers gas connections in SA, NSW, VIC and the ACT.

As well as its retail offerings, EnergyAustralia has an immense portfolio of traditional power generation sites, with ongoing investment in renewable power generation.

At a household level, EnergyAustralia can help you install complete solar panel solutions, including battery storage.

State⚡ Electricity♨️ Gas
NSW✅✅
VIC✅✅
QLD✅❌
TAS❌❌
ACT✅✅
SA✅✅
NT❌❌
WA❌❌

Does EnergyAustralia offer solar?

No. While EnergyAustralia used to offer full solar system installation, including inverters, panels, and solar batteries, it appears they no longer retail these products.

However, if you have an existing solar installation, EnergyAustralia will pay a solar feed-in tariff on power you put back into the grid, depending on which state you live in.

How green is EnergyAustralia?

EnergyAustralia scored a 5.7/10 on the Green Electricity Guide, placing it in the top 30% of retailers. It engages in comprehensive energy efficiency and management plans, and offers 100% carbon offsets to electricity customers who opt in after being with them for six months.

On the other hand, EnergyAustralia has higher than average investments in coal power stations and has no clear opposition to fossil fuels or coal seam gas.

GreenPower options are available from EnergyAustralia in 10%, 20% or 100% increments, allowing customers to ensure that the percentage of their energy is from renewable sources for an increase on their power bill.

Does EnergyAustralia offer any special incentives to sign up?

Customers in NSW or VIC who move house can apply online for a $50 bill credit on either or both of their electricity and gas services. This can only be claimed once per customer per address.

Can I manage my plan from my phone?

Yes, you can use the EnergyAustralia app to manage your electricity usage, account details, and pay your bills. It's available from both the App Store and Google Play.

Take a closer look at EnergyAustralia's plans

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a 'peak tariff', 'peak only' or an 'anytime tariff'. There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.

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