EnergyAustralia - Rates, Review, Pros & Cons April 2021 | Finder

EnergyAustralia Review: Gas, electricity and solar power

Prices with EnergyAustralia are competitive but keep an eye on your bill over time.

Compare electricity prices from EnergyAustralia? Compare rates
Plans offered by EnergyAustralia Breakdown of plans

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Name Product Electricity availability Gas availability Features Customer service rating More details Details
Energy Australia
Energy Australia
NSW, VIC, QLD, SA, ACT
NSW, VIC, SA, ACT
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees
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More infoView details
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Where is EnergyAustralia Available?

Today EnergyAustralia is one of the biggest power retailers in Australia, with over 1.7 million customers.

It offers electricity services to customers in NSW, VIC, QLD, SA and the ACT. It also offers gas connections in SA, NSW, VIC and the ACT.

As well as its retail offerings, EnergyAustralia has an immense portfolio of traditional power generation sites, with ongoing investment in renewable power generation.

At a household level, EnergyAustralia can help you install complete solar panel solutions, including battery storage.

Compare prices for EnergyAustralia (April 2021)

Get an idea of how much EnergyAustralia costs, starting with electricity and apply securely online.

Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in NSW who consumes 3,900 kWh a year on a single rate tariff in the Ausgrid network. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the AER annual model usage in the Ausgrid network, the AER reference price is $1,462 / year.

Energy prices change regularly in VIC, NSW, QLD, SA, ACT and TAS. Our pricing and estimates below may not always take these possible changes into account, so please confirm plan details and pricing with the provider before making a decision.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
Total Plan Home
Customer service rating
EnergyAustralia
Customer service rating
Daily supply charge:
$0.85/day

General usage rates:
$0.30/kWh

18% less

than the reference price

$300

Includes GST
With Total Plan Home, for a residential customer who consumes 3900 kwh a year on a flat rate tariff in the Ausgrid network, the lowest annual cost is $1,200 which is 18% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Basic Home
Customer service rating
EnergyAustralia
Customer service rating
Daily supply charge:
$0.85/day

General usage rates:
$0.30/kWh

Equal to

the reference price

$365

Includes GST
With Basic Home, for a residential customer who consumes 3900 kwh a year on a flat rate tariff in the Ausgrid network, the lowest annual cost is $1,460 which is Equal to the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Stack On Electricity Plan
Customer service rating
EnergyAustralia
Customer service rating
Daily supply charge:
$0.71/day

General usage rates:
$0.25/kWh

16% less

than the reference price

$307

Includes GST
With Stack On Electricity Plan, for a residential customer who consumes 3900 kwh a year on a flat rate tariff in the Ausgrid network, the lowest annual cost is $1,228 which is 16% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
No Frills
Customer service rating
EnergyAustralia
Customer service rating
Daily supply charge:
$0.72/day

General usage rates:
$0.26/kWh

12% less

than the reference price

$322

Includes GST
With No Frills, for a residential customer who consumes 3900 kwh a year on a flat rate tariff in the Ausgrid network, the lowest annual cost is $1,288 which is 12% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
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Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in Melbourne, Victorian who consumes 4,000 kWh a year on a single rate tariff in the CitiPower network. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the general usage in the CitiPower network the VDO reference price is $1,270 / year.

Energy prices change regularly in VIC, NSW, QLD, SA, ACT and TAS. Our pricing and estimates below may not always take these possible changes into account, so please confirm plan details and pricing with the provider before making a decision.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
Total Plan Home - Peak Only
Customer service rating
EnergyAustralia
Customer service rating
Daily supply charge:
$1.13/day (01/01-12/31)

General usage rates:
$0.21/kWh (01/01-12/31)

10% less

than Victorian Default Offer

Further 9% off VDO if you always pay on time.
$254

Includes GST and conditional discounts
Total Plan Home - Peak Only is 10% less than the Victorian Default Offer for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the CitiPower network. If you qualify for all discounts, the lowest annual cost is $1,016 (a further 10% below the Victorian Default Offer). Your actual bill will differ, based on your actual usage and tariff type.
No Frills - Peak Only
Customer service rating
EnergyAustralia
Customer service rating
Daily supply charge:
$1.03/day (01/01-12/31)

General usage rates:
$0.20/kWh (01/01-12/31)

8% less

than Victorian Default Offer

$292

Includes GST
With No Frills - Peak Only, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the CitiPower network, the lowest annual cost is $1,168 which is 8% less than the Victorian Default Offer (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Basic Home (Victorian Default Offer) - Peak Only
Customer service rating
EnergyAustralia
Customer service rating
Daily supply charge:
$1.13/day (01/01-12/31)

General usage rates:
$0.21/kWh (01/01-12/31)

Equal to

Victorian Default Offer

$317

Includes GST
With Basic Home (Victorian Default Offer) - Peak Only, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the CitiPower network, the lowest annual cost is $1,268 which is Equal to the Victorian Default Offer (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
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Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in Queensland who consumes 4,600 kWh a year on a single rate tariff in the Energex network. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the AER annual model usage in the Energex network, the AER reference price is $1,508 / year.

Energy prices change regularly in VIC, NSW, QLD, SA, ACT and TAS. Our pricing and estimates below may not always take these possible changes into account, so please confirm plan details and pricing with the provider before making a decision.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
Total Plan Home - Comparator
Customer service rating
EnergyAustralia
Customer service rating
Daily supply charge:
$0.99/day

General usage rates:
$0.25/kWh

18% less

than the reference price

$309

Includes GST
With Total Plan Home - Comparator, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,236 which is 18% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Total Plan Home
Customer service rating
EnergyAustralia
Customer service rating
Daily supply charge:
$0.99/day

General usage rates:
$0.25/kWh

16% less

than the reference price

$316

Includes GST
With Total Plan Home, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,264 which is 16% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
No Frills
Customer service rating
EnergyAustralia
Customer service rating
Daily supply charge:
$0.85/day

General usage rates:
$0.22/kWh

12% less

than the reference price

$330

Includes GST
With No Frills, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,320 which is 12% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Basic Home
Customer service rating
EnergyAustralia
Customer service rating
Daily supply charge:
$0.99/day

General usage rates:
$0.25/kWh

Equal to

the reference price

$377

Includes GST
With Basic Home, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,508 which is Equal to the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Stack On Electricity Plan
Customer service rating
EnergyAustralia
Customer service rating
Daily supply charge:
$0.86/day

General usage rates:
$0.22/kWh

13% less

than the reference price

$328

Includes GST
With Stack On Electricity Plan, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,312 which is 13% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
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Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in South Australia who consumes 4,000 kWh a year on a single rate tariff in the SA Power Network. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the AER annual model usage in the SA Power Networks network, the AER reference price is $1,832 / year.

Energy prices change regularly in VIC, NSW, QLD, SA, ACT and TAS. Our pricing and estimates below may not always take these possible changes into account, so please confirm plan details and pricing with the provider before making a decision.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
Total Plan Home
Customer service rating
EnergyAustralia
Customer service rating
Daily supply charge:
$0.86/day

General usage rates:
$0.38/kWh

13% less

than the reference price

$398

Includes GST
With Total Plan Home, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the SA Power Networks network, the lowest annual cost is $1,592 which is 13% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
No Frills
Customer service rating
EnergyAustralia
Customer service rating
Daily supply charge:
$0.77/day

General usage rates:
$0.36/kWh

5% less

than the reference price

$433

Includes GST
With No Frills, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the SA Power Networks network, the lowest annual cost is $1,732 which is 5% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Basic Home
Customer service rating
EnergyAustralia
Customer service rating
Daily supply charge:
$0.86/day

General usage rates:
$0.38/kWh

Equal to

the reference price

$458

Includes GST
With Basic Home, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the SA Power Networks network, the lowest annual cost is $1,832 which is Equal to the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
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A quick review of EnergyAustralia

Pros

  • Electricity plans in NSW, VIC, QLD, ACT, and SA.
  • Natural gas plans to all of the above excluding QLD
  • Opt-in carbon offsets after you've been on one of their plans for at least six months.

Cons

  • Fixed pricing and guaranteed discounts on their energy plans only last for 12 months, allowing costs to rise sharply after this period.

What plans are offered by EnergyAustralia?

Electric

Electricity

This is a simple variable rate residential electricity plan without any conditional discounts. Your rates will be fixed for the first 12 months of the plan, and there aren't any exit fees involved.

EnergyAustralia's flagship plan, which provides electricity at a variable rate without any conditional discounts. Instead, for the first 12 months it has a guaranteed discount on both usage and supply rates, which are fixed for the same period. The discount varies based on state.

Be aware that this discount largely brings its higher base usage rates in line with the No Frills plan, leading to minimal cost difference between the two.

This provides electricity at rates that exactly match each state's reference price, without any discounts. If you don't buy into one of their other market offers, this is the maximum price you will pay for electricity.

Gas

Gas

Identical to the No Frills electricity plan, but for natural gas. Provides gas at a variable rate with no special discounts, but fixed usage and supply charges for the first 12 months.

The Total Plan keeps the same features for natural gas, offering a guaranteed discount on usage and supply charges for 12 months and further fixing those rates for the same period. The discount offered depends on the state.

This plan will provide you with natural gas at a variable rate with no special discounts. You'll generally pay more on this plan than EnergyAustralia's other offers.

Solar panel

Does EnergyAustralia offer solar?

No. While EnergyAustralia used to offer full solar system installation, including inverters, panels, and solar batteries, it appears they no longer retail these products.

However, if you have an existing solar installation, EnergyAustralia will pay a solar feed-in tariff on power you put back into the grid, depending on which state you live in.

Green energy

How green is EnergyAustralia?

EnergyAustralia scored a 5.7/10 on the Green Electricity Guide, placing it in the top 30% of retailers. It engages in comprehensive energy efficiency and management plans, and offers 100% carbon offsets to electricity customers who opt in after being with them for six months.

On the other hand, EnergyAustralia has higher than average investments in coal power stations and has no clear opposition to fossil fuels or coal seam gas.

GreenPower options are available from EnergyAustralia in 10%, 20% or 100% increments, allowing customers to ensure that the percentage of their energy is from renewable sources for an increase on their power bill.

Tag discount

Does EnergyAustralia offer any special incentives to sign up?

Customers in NSW or VIC who move house can apply online for a $50 bill credit on either or both of their electricity and gas services. This can only be claimed once per customer per address.

Mobile phone

Can I manage my plan from my phone?

Yes, you can use the EnergyAustralia app to manage your electricity usage, account details, and pay your bills. It's available from both the App Store and Google Play.

Get a cost estimate

Energy Australia Business Energy Review

small business icon

What plans are offered for small businesses?

Energy Australia keeps it simple with just a couple of plans for small businesses in NSW, VIC, SA, QLD and the ACT. While Energy Australia doesn't define what a small business is, the Australian Taxation Office defines it as having a turnover less than $10 million per year.

Energy Australia has two power plans for small businesses in NSW, VIC, SA, QLD and the ACT.

Basic Essentials

Basic Business is Energy Australia's standing offer, selling variable rate electricity at the reference price. There are no discounts and no contracts.

Total Plan Business

This plan offers fixed-rate electricity for a benefit period of 12 months. It includes a guaranteed discount for the same period, with no lock-in contract.

Basic Essentials Saver

The Basic Business plan provides natural gas at a variable rate with no other features. There is no benefit period and no discounts.

Total Plan Business

Offering fixed rate gas for a period of 12 months, Total Plan Business includes a guaranteed discount off your bill over the same period. Rates will become variable again after the 12 months have passed.

large business icon

What plans are offered for large businesses?

Like most energy providers, Energy Australia doesn't publish a standard set of plans for large businesses. Instead, you have to contact them via this online form or by calling them on 1300 362 466 to request a quote.

Energy Australia also maintains a list of large business energy brokers that it tends to work with. These are brokers it has judged competitive and offering fair value to their customers.

What tools does Energy Australia offer specifically for businesses?

  • Business Carbon Neutral. Businesses can sign up to this program for an extra fee on their power bills. In return, Energy Australia will purchase carbon offsets for all the electricity your business uses.
  • Online account management. Business customers can use Energy Australia's online portal to manage their account 24/7, download tax invoices, and view or pay their bills.
  • Large business account portal. Large business customers have their own special online account portal, where they can access more tools than small businesses or residential customers.
  • Multi-site management. Businesses with 10 or more sites get tailored account management, consolidated billing for all their premises, plus consumption reports to help spot variations in usage and more.

Contact details
Small Business: 1800 146 749 (8am - 6:30pm, Mon-Fri) | Large Business: 1300 362 466 (9am - 5pm, Mon-Fri)

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a 'peak tariff', 'peak only' or an 'anytime tariff'. There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.


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