EnergyAustralia Review: Gas, electricity and solar power
Our Verdict: Prices with EnergyAustralia are competitive but keep an eye on your bill over time as fixed pricing and guaranteed discounts only last for 12 months.
It offers electricity services to customers in NSW, VIC, QLD, SA and the ACT. It also offers gas connections in SA, NSW, VIC and the ACT.
As well as its retail offerings, EnergyAustralia has an immense portfolio of traditional power generation sites, with ongoing investment in renewable power generation.
At a household level, EnergyAustralia can help you install complete solar panel solutions, including battery storage.
State
⚡ Electricity
♨️ Gas
NSW
✅
✅
VIC
✅
✅
QLD
✅
❌
TAS
❌
❌
ACT
✅
✅
SA
✅
✅
NT
❌
❌
WA
❌
❌
Compare prices for EnergyAustralia (August 2021)
Get an idea of how much EnergyAustralia costs, starting with electricity and apply securely online.
Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in NSW who consumes 3,900 kWh a year on a single rate tariff in the Ausgrid network. Always check the providers site before applying - Your actual bill may vary, depending on your usage.
Based on the AER annual model usage in the Ausgrid network, the AER reference price is $1,393 / year.
From 1 July 2021, residential demand charges will be introduced for some customers to encourage households to use less electricity during peak demand times. If applicable, demand charges are billed monthly based on your highest demand for electricity in kilowatts (kWh) typically during a 30 or 60 minute period of the preceding month. Whether you receive a demand charge will depend on the electricity network region, your retailer and your electricity usage during peak demand times. The pricing in our tables do not currently account for demand charges. For more information about demand charges, please speak to your electricity retailer.
Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in Melbourne, Victorian who consumes 4,000 kWh a year on a single rate tariff in the CitiPower network. Always check the providers site before applying - Your actual bill may vary, depending on your usage.
Based on the general usage in the CitiPower network the VDO reference price is $1,270 / year.
From 1 July 2021, residential demand charges will be introduced for some customers to encourage households to use less electricity during peak demand times. If applicable, demand charges are billed monthly based on your highest demand for electricity in kilowatts (kWh) typically during a 30 or 60 minute period of the preceding month. Whether you receive a demand charge will depend on the electricity network region, your retailer and your electricity usage during peak demand times. The pricing in our tables do not currently account for demand charges. For more information about demand charges, please speak to your electricity retailer.
Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in Queensland who consumes 4,600 kWh a year on a single rate tariff in the Energex network. Always check the providers site before applying - Your actual bill may vary, depending on your usage.
Based on the AER annual model usage in the Energex network, the AER reference price is $1,455 / year.
From 1 July 2021, residential demand charges will be introduced for some customers to encourage households to use less electricity during peak demand times. If applicable, demand charges are billed monthly based on your highest demand for electricity in kilowatts (kWh) typically during a 30 or 60 minute period of the preceding month. Whether you receive a demand charge will depend on the electricity network region, your retailer and your electricity usage during peak demand times. The pricing in our tables do not currently account for demand charges. For more information about demand charges, please speak to your electricity retailer.
Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in South Australia who consumes 4,000 kWh a year on a single rate tariff in the SA Power Network. Always check the providers site before applying - Your actual bill may vary, depending on your usage.
Based on the AER annual model usage in the SA Power Networks network, the AER reference price is $1,716 / year.
From 1 July 2021, residential demand charges will be introduced for some customers to encourage households to use less electricity during peak demand times. If applicable, demand charges are billed monthly based on your highest demand for electricity in kilowatts (kWh) typically during a 30 or 60 minute period of the preceding month. Whether you receive a demand charge will depend on the electricity network region, your retailer and your electricity usage during peak demand times. The pricing in our tables do not currently account for demand charges. For more information about demand charges, please speak to your electricity retailer.
Natural gas plans to all of the above excluding QLD
Opt-in carbon offsets after you've been on one of their plans for at least six months.
Cons
Fixed pricing and guaranteed discounts on their energy plans only last for 12 months, allowing costs to rise sharply after this period.
Retailer name
Energy Australia
Customer service rating
Customer service rating
Complaints as percentage of customers
1.70%
Total complaints in 2019-20
17,806
Calls taken within 30 seconds by call centre
74%
Average call centre wait time
65
Percentage of calls abandoned by call centre
4%
EnergyAustralia is a major provider that supplies energy to over 1.7 million Australians. They offer a range of electricity and gas plans with fixed prices and guaranteed discounts for the first 12 months, which are largely competitive so long as the discounts apply.
While EnergyAustralia is working on a number of renewable projects, it currently has a higher-than-average investment in coal power generation and there are greener energy providers out there.
This is a simple variable rate residential electricity plan without any conditional discounts. Your rates will be fixed for the first 12 months of the plan, and there aren't any exit fees involved.
EnergyAustralia's flagship plan, which provides electricity at a variable rate without any conditional discounts. Instead, for the first 12 months it has a guaranteed discount on both usage and supply rates, which are fixed for the same period. The discount varies based on state.
Be aware that this discount largely brings its higher base usage rates in line with the No Frills plan, leading to minimal cost difference between the two.
This provides electricity at rates that exactly match each state's reference price, without any discounts. If you don't buy into one of their other market offers, this is the maximum price you will pay for electricity.
Identical to the No Frills electricity plan, but for natural gas. Provides gas at a variable rate with no special discounts, but fixed usage and supply charges for the first 12 months.
The Total Plan keeps the same features for natural gas, offering a guaranteed discount on usage and supply charges for 12 months and further fixing those rates for the same period. The discount offered depends on the state.
This plan will provide you with natural gas at a variable rate with no special discounts. You'll generally pay more on this plan than EnergyAustralia's other offers.
Does EnergyAustralia offer solar?
No. While EnergyAustralia used to offer full solar system installation, including inverters, panels, and solar batteries, it appears they no longer retail these products.
However, if you have an existing solar installation, EnergyAustralia will pay a solar feed-in tariff on power you put back into the grid, depending on which state you live in.
How green is EnergyAustralia?
EnergyAustralia scored a 5.7/10 on the Green Electricity Guide, placing it in the top 30% of retailers. It engages in comprehensive energy efficiency and management plans, and offers 100% carbon offsets to electricity customers who opt in after being with them for six months.
On the other hand, EnergyAustralia has higher than average investments in coal power stations and has no clear opposition to fossil fuels or coal seam gas.
GreenPower options are available from EnergyAustralia in 10%, 20% or 100% increments, allowing customers to ensure that the percentage of their energy is from renewable sources for an increase on their power bill.
Does EnergyAustralia offer any special incentives to sign up?
Customers in NSW or VIC who move house can apply online for a $50 bill credit on either or both of their electricity and gas services. This can only be claimed once per customer per address.
Can I manage my plan from my phone?
Yes, you can use the EnergyAustralia app to manage your electricity usage, account details, and pay your bills. It's available from both the App Store and Google Play.
Energy Australia keeps it simple with just a couple of plans for small businesses in NSW, VIC, SA, QLD and the ACT. While Energy Australia doesn't define what a small business is, the Australian Taxation Office defines it as having a turnover less than $10 million per year.
Energy Australia has two power plans for small businesses in NSW, VIC, SA, QLD and the ACT.
Basic Essentials
Basic Business is Energy Australia's standing offer, selling variable rate electricity at the reference price. There are no discounts and no contracts.
Total Plan Business
This plan offers fixed-rate electricity for a benefit period of 12 months. It includes a guaranteed discount for the same period, with no lock-in contract.
Basic Essentials Saver
The Basic Business plan provides natural gas at a variable rate with no other features. There is no benefit period and no discounts.
Total Plan Business
Offering fixed rate gas for a period of 12 months, Total Plan Business includes a guaranteed discount off your bill over the same period. Rates will become variable again after the 12 months have passed.
What plans are offered for large businesses?
Like most energy providers, Energy Australia doesn't publish a standard set of plans for large businesses. Instead, you have to contact them via this online form or by calling them on 1300 362 466 to request a quote.
Energy Australia also maintains a list of large business energy brokers that it tends to work with. These are brokers it has judged competitive and offering fair value to their customers.
What tools does Energy Australia offer specifically for businesses?
Business Carbon Neutral. Businesses can sign up to this program for an extra fee on their power bills. In return, Energy Australia will purchase carbon offsets for all the electricity your business uses.
Online account management. Business customers can use Energy Australia's online portal to manage their account 24/7, download tax invoices, and view or pay their bills.
Large business account portal. Large business customers have their own special online account portal, where they can access more tools than small businesses or residential customers.
Multi-site management. Businesses with 10 or more sites get tailored account management, consolidated billing for all their premises, plus consumption reports to help spot variations in usage and more.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a 'peak tariff', 'peak only' or an 'anytime tariff'. There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
Single rate with a controlled load
Time of use
Time of use with a controlled load
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
Nick Broughall is a global group publisher across shopping, travel, tech, streaming and reviews at Finder. An award-winning journalist with over 15 years' experience writing about technology, Nick has edited leading tech publications, including Gizmodo, TechRadar and T3 Magazine, as well as contributing to CNET, the Sydney Morning Herald, Lifehacker, news.com.au and many more. In 2016 he was awarded the Best Reviewer title at the 14th Annual IT Journalism Awards and has been a finalist for Best Reviewer, Best Consumer Technology Journalist and Best News Journalist on multiple occasions. Nick has a Bachelor of Media and finds joy in solving problems with technology.
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