EnergyAustralia: Gas, electricity and solar power

EnergyAustralia delivers the full suite of energy products for Australians, with competitive electricity, gas and solar products.

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Does EnergyAustralia offer solar power?

EnergyAustralia has a full solar power offering, from installation of solar panels, inverters and battery storage, all the way through to offering generous feed-in tariffs.

EnergyAustralia's solar power systems come in a range of options to suit a variety of budgets:

• Premium. Using LG NeON 2 panels and Enphase micro-inverters.
• Smart (option 1). Trina Honey M Plus Panels and Enphase micro-inverters.
• Smart (option 2). Jinko solar panels and Enphase micro-inverters.
• Saver (option 1). Trina Honey M Plus Panels and Zeversolar string inverter.
• Saver (option 2). Jinko solar panels and Zeversolar string inverter.

Each system is designed to meet your household's usage needs and budget, with options to purchase the system on a five-year interest-free payment solution through HSBC, or on your Visa or Mastercard.

For those wanting an even more complete system, EnergyAustralia offers two solar battery solutions as well.

• Tesla Powerwall. 13.5kWh energy storage capacity, plus flexible mounting options and over-the-air software updates.
• Redback Smart Hybrid Inverter with LG Chem battery. Features flexible battery capacity between 3.3kWh and 13kWh and the ability to schedule and control certain hardwired appliances, like a pool pump or hot water system.

Once a solar system is installed, EnergyAustralia offers a generous feed-in tariff for electricity fed back into the grid from your solar panels. In Victoria, customers have an option of a variable feed-in tariff, which sees the rate depending on whether it's fed in during peak, off-peak or shoulder time periods.

Does EnergyAustralia offer GreenPower?

EnergyAustralia's PureEnergy program is a GreenPower accredited program that allows customers to pay to source their electricity from renewable sources.

Residential customers can choose to have 10%, 20% or 100% of their energy sourced from renewable sources like solar, wind, hydro and biomass.

In addition to GreenPower, EnergyAustralia offers to completely offset the carbon emissions of its energy customers after they've held an active account for six months at no additional cost.

EnergyAustralia rewards

Frequent flyer points hackers will be eager to take advantage of the EnergyAustralia partnership with Virgin's Velocity frequent flyer program. NSW, VIC, ACT, SA electricity and gas customers, plus QLD electricity customers can earn 2,000 Velocity points every year by signing up to an eligible EnergyAustralia plan and meeting the criteria:

• Set up direct debit
• Opt in to receive correspondence and bills by email
• Link your Velocity membership number to your EnergyAustralia account
• Stay on your residential energy plan
• Don't stop receiving emails or paying by direct debit

How can I pay my EnergyAustralia bills?

As a major energy company, EnergyAustralia accepts a wide range of payment options, though you should be aware that some plans require certain payment types in order to receive discounts and benefits:

• Direct debit

  Have the due amount deducted from your bank account on the due date automatically, so you don't have to worry about missing a payment.

• Online payments

  Pay online with your Visa, Mastercard or American Express card. Be aware that credit card surcharge fees could apply.

• Use BPAY

  You can pay your bill directly through your bank or financial institution using BPAY, with the biller information found on your bill.

• By post

  Get yourself a cheque or money order made out to EnergyAustralia and post it to the address on your bill, along with the payment slip.

• Pay by Centrepay

  Customers who receive Centrelink payments can have a proportion of their payments deducted to help pay their energy bills.

• In person at Australia Post

  Take your bill down to your local Australia Post and pay using Post Billpay.

Why consider EnergyAustralia?

• One-stop shop. Whether you want electricity, gas or a solar system installed, EnergyAustralia can take care of all your energy needs.
• Velocity rewards. You might as well earn reward points for paying your bills, right?
• Big incentive discounts. Like most retailers, you can get big discounts off your energy rates if you commit to pay on time.
• Free carbon offset. If you've been an active customer for over six months and opt in, EnergyAustralia will offset your household's carbon emissions for no extra cost.
• Lots of payment options. Regardless of your personal situation, EnergyAustralia makes it easy for you to pay your energy bills.

How do I contact EnergyAustralia for support?

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