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Lumo Energy electricity plans and review

Our verdict: Lumo Energy keeps its prices low across VIC and SA, but its poor solar feed-in tariffs and GreenPower options could put you off.

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Pros

  • Refer a friend for a $25 gift card for both of you
  • 100% Australian-owned
  • Rewards program for SA customers

Cons

  • You can only add 10% GreenPower to your plan
  • Average solar feed-in tariffs

Compare electricity plans from Lumo Energy

1 - 2 of 2
Name Plan features Reference price Typical annual cost
Lumo Energy - Lumo Basic
Energy Fact Sheet | (LU2500070MR@VEC)
Single rate tariffFeed in tariff available
Reference price
21% less than
Victorian Default Offer
Estimated cost/year (typical usage)
$1,360/year
Go to siteView details
Lumo Energy - Lumo Plus
Energy Fact Sheet | (LU2500085MR@VEC)
Single rate tariffFeed in tariff available
Reference price
13% less than
Victorian Default Offer
Estimated cost/year (typical usage)
$1,490/year
Go to siteView details
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Showing 2 of 2 results
The annual estimated electricity prices are based on a residential customer on the Jemena network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
1 - 3 of 3
Name Plan features Reference price Typical annual cost
Lumo Energy - Lumo Basic
Basic Plan Information | (LUM203109MRE12@EME)
Single rate tariffFeed in tariff available
Reference price
7% less
than reference price
Estimated cost/year (typical usage)
$2,120/year
Go to siteView details
Lumo Energy - Standing Offer
Basic Plan Information | (LUM19153SRE10@EME)
Single rate tariffFeed in tariff available
Reference price
3% less
than reference price
Estimated cost/year (typical usage)
$2,210/year
View details
Lumo Energy - Lumo Plus
Basic Plan Information | (LUM203086MRE12@EME)
Single rate tariffFeed in tariff available
Reference price
3% less
than reference price
Estimated cost/year (typical usage)
$2,200/year
Go to siteView details
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Showing 3 of 3 results
The annual estimated electricity prices are based on a residential customer on the SA Power network who consumes 4011kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

Compare gas plans from Lumo Energy

1 - 3 of 3
Name Plan features Charges Typical annual cost
Lumo Energy - Lumo Plus
Energy Fact Sheet | (LU2530492MR@VEC)
Single rate tariff
Pricing
Supply: 86.84c/day
Usage: 2.31 - 3.28c/MJ
Estimated cost/year (typical usage)
$1,660/year
Go to siteView details
Lumo Energy - Lumo Basic
Energy Fact Sheet | (LU2530491MR@VEC)
Single rate tariff
Pricing
Supply: 86.84c/day
Usage: 2.31 - 3.28c/MJ
Estimated cost/year (typical usage)
$1,660/year
Go to siteView details
Lumo Energy - Standing Offer
Energy Fact Sheet | (LU2469725SR@VEC)
Single rate tariff
Pricing
Supply: 110.45c/day
Usage: 3.14 - 4.21c/MJ
Estimated cost/year (typical usage)
$2,220/year
View details
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Showing 3 of 3 results
The annual estimated gas prices are based on a residential customer on the AusNet Services network who consumes 46000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
1 - 2 of 2
Name Plan features Charges Typical annual cost
Lumo Energy - Lumo Plus
Basic Plan Information | (LUM538761MRG8@EME)
Single rate tariff
Pricing
Supply: 90.2c/day
Usage: 2.51 - 4.6c/MJ
Estimated cost/year (typical usage)
$980/year
Go to siteView details
Lumo Energy - Lumo Basic
Basic Plan Information | (LUM538763MRG8@EME)
Single rate tariff
Pricing
Supply: 90.2c/day
Usage: 2.51 - 4.6c/MJ
Estimated cost/year (typical usage)
$980/year
Go to siteView details
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Showing 2 of 2 results
The annual estimated gas prices are based on a residential customer on the Australian Gas Networks network who consumes 14000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

Lumo Energy review: Our verdict

Despite operating in VIC and SA only, Lumo Energy keeps prices low, ranging from 3% to 23% less than the reference price. Plus, SA customers get access to a fairly unique rewards program called Lumo Rewards, which offers vouchers, discounts and more from hundreds of retailers.

Lumo Energy may have low prices, but this comes at a cost. Lumo isn't a great choice for solar or environmentally minded customers due to its low feed-in tariffs and poor GreenPower options.

Also, just because it's owned by Snowy Hydro – a large renewables producer – Lumo doesn't share the same renewable credentials.

Here's what might appeal to you with Lumo Energy:

  • Fixed energy rates for Victorian customers over the first 12 months.
  • Lumo Rewards program for SA residents on a Plus or Movers plan gives access to discounts from hundreds of retailers.
  • Refer a friend and you'll both get a $100 gift card if your friend signs up.

What's the catch?

  • Low solar feed-in tariffs, particularly in SA.
  • GreenPower offer is one of the most expensive on the market and you can only add on 10% to your energy plan.

Luckily, you won't be locked into a contract with Lumo Energy so you can switch to another provider anytime you want.

Lumo Energy offers

lumo logo
  • Refer a friend to switch to Lumo energy and you'll both get a $50 eGift card. T&Cs apply.
  • Switch to an eligible Lumo Plus electricity plan to get $25 bonus Lumo Rewards credits. T&Cs apply.
  • Additional $50 Bonus Credit to Lumo Rewards when you pay on time. T&Cs apply.

Where is Lumo Energy available?

Lumo Energy sells power and gas to SA and VIC residents. Snowy Hydro owns both Lumo Energy and Red Energy and provides energy to more than 1 million customers in Australia.

Can I bundle gas and electricity with Lumo Energy?

You can bundle your electricity and gas with Lumo Energy so long as you live in Victoria or South Australia.

However, you won't get any special benefit for doing so other than the convenience of having your utilities in the same place.

solar energy icon

Solar Energy

Does Lumo Energy offer solar plans?

Lumo doesn't have any dedicated solar plans, nor does it help customers who are looking to install new solar panels on their home.

However, if you already have a solar system, Lumo will pay you a feed-in tariff for any solar energy that you export.

How good is the feed-in tariff?

Here's a run-down of Lumo Energy's feed-in tariffs for VIC and SA. Its feed-in tariffs are way below average in SA and equal to the legal state minimum in VIC.

1 - 2 of 2
Name Product Solar feed-in tariff
VIC
5.5 cents per kWh
SA
5.5 cents per kWh
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green energy icon

Green Energy

How green is Lumo Energy?

Green Electricity Guide Rating: 6.6/10

Although Lumo Energy is owned by Snowy Hydro, it lacks the same renewable focus, with only minimal GreenPower available for its customers.

For GreenPower, you might pay an extra:

  • $82.50 per quarter: 10% GreenPower (6.6c/kWh)
  • Watch out for: This is one of the worst GreenPower rates on the market. For comparison, the vast majority of GreenPower providers offer 100% GreenPower at a cheaper rate than you'll pay for 10% with Lumo Energy.

Note: 5,000 kWh was used as an average annual power consumption figure based on data from the 2020 Residential energy consumption benchmarks report for the AER. Power consumption varies by state and household size.

user

Customer service

Lumo Energy Customer Service

Lumo Energy performed a little worse than the average provider on customer service. It had slightly longer wait times but fewer abandoned calls.

The 2019–2020 market report from the Australian Energy Regulator has some useful insights into the customer service of many providers.

1st EnergyMarket AverageMajor provider average
Average call wait time74 seconds53 seconds99 seconds
Calls abandoned before being answered5%9%6%
Complaints (% of total customers)4%2%2%

How can I get in touch with Lumo Energy?

You can get in touch with Lumo Energy most days of the week if you have a question or issue. Your options include the following:

  • Ring up the customer service team between 8am and 8pm AEDT Monday to Friday or from 8am to 5pm on Saturdays.
  • Send a message via live chat on the Lumo website or its Facebook page.
  • Leave an email enquiry if you don't mind a bit of a slower response.

Ready to sign up with Lumo Energy?

Now that you've read our review of Lumo Energy, you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before committing to a decision.

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill, this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.


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8 Responses

    Default Gravatar
    jaydeJune 22, 2023

    i need to talk to a customer support consultant to reconnect my electricity as my phone is flat and I am at the library

      AvatarFinder
      SarahJune 23, 2023Finder

      Hi Jayde,

      This is a review and comparison site, we’re not directly affiliated with Lumo Energy.

      You will need to contact them directly for customer support: 1300 115 866

      Hope this helps.

    Default Gravatar
    AlexJune 29, 2017

    Does Lumo Energy still participate in the Velocity Frequent Flyer program?

      Default Gravatar
      JonathanJune 29, 2017

      Hi Alex!

      Since 1 November 2016 Lumo Energy is no longer be a partner in the Velocity Frequent Flyer program.

      Hope this clarifies.

      Cheers,
      Jonathan

    Default Gravatar
    RogerMarch 30, 2017

    What is the current discount for electricity&gas

      AvatarFinder
      MayMarch 31, 2017Finder

      Hi Roger,

      Thanks for getting in touch.

      If you are pertaining to the offers from Lumo Energy, you can find their current discounts on this page. You can also check other electricity and gas providers to explore your options. You should find a comparison table on that page, which gives you an overview of what each provider offers. Select the “Go to site” button (if available) to be safely redirected to their website.

      I hope this helps.

      Cheers,
      May

    Default Gravatar
    PeterApril 15, 2016

    Do you offer discounts for people who have a Health Care Card and/or on a Disability Pension

      AvatarFinder
      ShirleyApril 15, 2016Finder

      Hi Peter,

      Thanks for your question.

      Lumo Energy don’t have any discounts posted online. We’d recommend that you call Lumo Energy directly to discuss your personal situation as these could be assessed on a case by case basis.

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