Lumo Energy: Electricity and gas plans

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• Important information if you’re switching energy providers

  Energy distributors may require customers to provide a reading of their energy meter themselves (in the form of a photo), before providing it to their retailer. Check the requirements with either your new retailer or your energy broker.

Can I get solar power?

Lumo Energy doesn't offer solar panel installations. However, if you have a pre-installed solar system, Lumo Energy does offer feed-in tariffs for excess energy produced.

Find out more in our guide to solar power

Can I get GreenPower?

Lumo Energy isn't GreenPower certified. If renewable energy is a priority for you, consider another energy provider in your area.

Why you should consider GreenPower

Lumo Ameego rewards program

Customers who sign up to eligible plans can enrol in the Lumo Ameego shopping rewards program and receive discounts and special offers. Depending on your energy plan, you may be able to get discounts on groceries, movie tickets, petrol and appliances through partners, including Priceline, Coles, Caltex, David Jones, Myer and other major Australian brands.

To receive Lumo Ameego rewards, sign up for an account via MyAccount and view offers online through any computer or smart device or via the Lumo Ameego app. Rewards include the following categories:

• Discounted gift cards for a range of stores
• Coupon code for selected retailers
• Vouchers for discounted in-store purchases

To find out which rewards are currently available, log in via MyAccount and click on the Lumo Ameego portal.

How can I pay my bills?

You can pay your Lumo Energy bills using the following methods:

• Direct debit

  Set up a direct debit to have the amount you owe automatically deducted from your bank account on the billing date.

• Online payments

  You can pay your energy bill through the online payment portal with Visa, Mastercard or American Express.

• BPAY

  You can use BPAY to pay your bill directly through your bank or financial institution using the appropriate reference numbers stated on your energy bill.

• Phone

  Call 1 300 553 615 to pay your bill over the phone.

• Mail

  You can pay your bill by mailing a cheque to the address stated on your payment slip.

• In person at Australia Post

  Take your bill to any Australia Post office to pay in person.

• Centrepay

  If you receive Centrelink benefits, you can apply for energy payments to be automatically deducted from your Centrelink benefit via Centrepay.

Why consider Lumo Energy?

• Shopping rewards program. Customers who sign up for eligible Lumo Energy plans can get discounts on purchases at selected retailers with the Lumo Ameego shopping rewards program.
• Payment assistance. If you are having trouble paying your bill, Lumo Energy offers extensions and payment plans to eligible customers. Contact Lumo Energy directly to find out if you qualify for payment assistance.
• Flexible payment options. You can pay your bill with direct debit, BPAY, credit card or Centrepay. You can also pay over the phone, via mail or in person at any post office.
• No-lock-in contracts. You can switch energy providers at any time, with no exit fees.
• Gas and electricity. If you live in VIC or SA, you can get both electricity and gas in one simple package.

Ready to save on your energy bill? Find out how to switch energy providers