Lumo Energy – gas provider


Lumo Energy provide electricity and gas in a variety of mediums for a variety of customers: movers, flyers, and shakers.

  • Who can sign up with Lumo Energy?
    • Lumo Energy gas services are available to NSW and VIC residents
    • Lumo Energy electricity services are available to NSW, VIC, QLD and SA residents

Lumo Energy came together in its current form in 2010 after merging with several other state-based companies. They serve almost half a million customers, provide gas to customers in Victoria and New South Wales, and are based in Melbourne. They also partake in the GreenPower renewable energy scheme.

Who are Lumo Energy?

Lumo Energy offer electricity, gas, and solar to customers in South Australia, Victoria, New South Wales, and Queensland. They offer packages of both electricity and gas and both combined, but only for customers in NSW and VIC. They offer many deals to accommodate a variety of customers including those who move around frequently, and those who take part in frequent flyer deals.

  • Electricity: NSW, VIC, SA, and QLD
  • Gas: NSW and VIC
  • Their website has a user-friendly interface for picking a package. It also features live chat with one of their support team.
  • Lumo Energy are GreenPower accredited.

Awards that Lumo Energy have earned

  • Lumo Energy were nominated for the 2013 Australian Service Excellence Award for their provision of gas. They were nominated for the ‘ease of service’ category.

Packages offered by Lumo Energy

The following packages describe both electricity and gas, however only a subset are available for gas connection only.

Residential deals common between all states

Lumo Velocity
  • Frequent flyer rewards
Lumo Options
  • Good for renters/people who move around
  • Open contract
  • No transfer fee between packages
Lumo Advantage
  • Best available rates
  • 5% pay-early discount
  • No exit fees if you find a better deal
  • Access to Lumo’s online shopping program
Lumo Life 10
  • Green energy package, equivalent of 10% renewable energy is used
  • 5% pay-early discount
  • Access to Lumo’s online shopping program

Residential deals only in VIC and SA

Lumo Movers
  • Also ideal for regular movers
  • 3% pay-early discount
  • One free connect and disconnect deal a year
  • Open contract

Residential deals only in NSW, QLD, and SA

Lumo Basic
  • Open contract with no transfer fees

Business deals

Business Premium
  • Competitive rates
  • Dedicated account management team
  • Access to your account
Business Options
  • No fixed-term contract
Business Basic
  • No fixed-term contract
  • Only available in South Australia
  • Open contract with no transfer fees
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Could you switch to Lumo Energy?

If you have a home or business in need of a gas connection in either New South Wales or Victoria, then Luma may have a package for you.

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Pros and cons of Lumo Energy deals

  • Transparent package values online (personalised pricing)
  • A ‘green’ package
  • Comprehensive online shopping program
  • Offer frequent flyer bonuses
  • Limited green options
  • Package options are quite similar
  • Only offers gas to NSW and VIC
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How to switch to Lumo Energy

To switch to Lumo Energy, you can view their various packages online or contact one of the online live chat staff.

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2 Responses to Lumo Energy – gas provider

  1. Default Gravatar
    Peter | April 15, 2016

    Do you offer discounts for people who have a Health Care Card and/or on a Disability Pension

    • Staff
      Shirley | April 15, 2016

      Hi Peter,

      Thanks for your question.

      Lumo Energy don’t have any discounts posted online. We’d recommend that you call Lumo Energy directly to discuss your personal situation as these could be assessed on a case by case basis.

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