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Lumo Energy: Electricity and gas plans

Lumo Energy provides electricity and gas to VIC and SA residents.

Sam Baran
Sam Baran

Updated . What changed?

Fact checked
Get a cost estimate for Lumo Energy (May 2020) Compare rates
Plans offered breakdown See plans

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Lumo Energy is a retailer that's wholly owned by Snowy Hydro, which also owns Red Energy in QLD and NSW. Lumo Energy provides power and gas on a few plans to residents of SA and VIC, as well as maintaining a rewards program. It does not have any GreenPower certification.

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What's in this guide?

Lumo Energy: In summary

Details
  • Pros.
  • Electricity and gas services in SA and VIC.
  • A Lumo Ameego rewards program with discounts and vouchers for South Australian customers.
  • Cons.
  • No GreenPower certification despite being owned by Snowy Hydro, a big renewables power generator.

Lumo Energy electricity services are available to VIC and SA residents. Gas services are also available to VIC and SA residents.

Lumo Energy used to offer plans in QLD and NSW until 2014 when the company was bought by Snowy Hydro, an energy retailer that also owns Red Energy. Customers in NSW and QLD can still sign up for energy with Snowy Hydro, but plans in those states are now under Red Energy. Between Lumo Energy and Red Energy, Snowy Hydro provides energy to over one million homes and businesses around Australia.

Lumo Energy offers a range of electricity and gas packages for both residential and business customers. Each plan has different rates and perks, and some offers are only available in certain areas. Be sure to check the specific plans available in your postcode for more information.

State⚡ Electricity♨️ Gas
NSW❌❌
VIC✅✅
QLD❌❌
TAS❌❌
ACT❌❌
SA✅✅
NT❌❌
WA❌❌

Get a cost estimate for Lumo Energy (May 2020)

Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in Melbourne, Victoria who consumes 4,000 kWh a year on a single rate tariff in the CitiPower network. Prices last checked on December 2019 and are subject to change. Always check the providers site before applying - Your actual bill may vary, depending on your usage.
Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
Lumo Basic
Customer service rating
Energy Fact Sheet
Lumo Energy
Customer service rating
Energy Fact Sheet
Daily supply charge:
$1.05/day (01/01-12/31)

General usage rates:
$0.20/kWh (01/01-12/31)

16% less

than Victorian Default Offer
$299

Includes GST
With Lumo Basic, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the CitiPower network, the lowest annual cost is $1,196 which is 16% less than the Victorian Default Offer (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Enquire now View details
Lumo Movers
Customer service rating
Energy Fact Sheet
Lumo Energy
Customer service rating
Energy Fact Sheet
Daily supply charge:
$1.15/day (01/01-12/31)

General usage rates:
$0.20/kWh (01/01-12/31)

13% less

than Victorian Default Offer
$308

Includes GST
With Lumo Movers, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the CitiPower network, the lowest annual cost is $1,232 which is 13% less than the Victorian Default Offer (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Enquire now View details
Victorian Default Offer
Customer service rating
Energy Fact Sheet
Lumo Energy
Customer service rating
Energy Fact Sheet
Daily supply charge:
$1.13/day (01/01-12/31)

General usage rates:
$0.25/kWh (01/01-12/31)

Equal to

Victorian Default Offer
$355

Includes GST
With Victorian Default Offer, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the CitiPower network, the lowest annual cost is $1,420 which is Equal to the Victorian Default Offer (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Enquire now View details
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Compare up to 4 providers

Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in South Australia who consumes 4,000 kWh a year on a single rate tariff in the SA Power Network. Prices last checked on December 2019 and are subject to change. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
Lumo Plus
Customer service rating
Basic Plan Information
Lumo Energy (SA)
Customer service rating
Basic Plan Information
Daily supply charge:
$0.91/day

General usage rates:
$0.34 to $0.35/kWh

8% less

than the reference price
$423

Includes GST
With Lumo Plus, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the SA Power Networks network, the lowest annual cost is $1,692 which is 8% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
View details
Lumo Basic
Customer service rating
Basic Plan Information
Lumo Energy (SA)
Customer service rating
Basic Plan Information
Daily supply charge:
$0.91/day

General usage rates:
$0.34 to $0.35/kWh

8% less

than the reference price
$423

Includes GST
With Lumo Basic, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the SA Power Networks network, the lowest annual cost is $1,692 which is 8% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
View details
Lumo Movers
Customer service rating
Basic Plan Information
Lumo Energy (SA)
Customer service rating
Basic Plan Information
Daily supply charge:
$1.16/day

General usage rates:
$0.34 to $0.35/kWh

3% less

than the reference price
$446

Includes GST
With Lumo Movers, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the SA Power Networks network, the lowest annual cost is $1,784 which is 3% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
View details
Standing Offer
Customer service rating
Basic Plan Information
Lumo Energy (SA)
Customer service rating
Basic Plan Information
Daily supply charge:
$1.18/day

General usage rates:
$0.35/kWh

Equal to

the reference price
$457

Includes GST
With Standing Offer, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the SA Power Networks network, the lowest annual cost is $1,828 which is Equal to the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
View details
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Compare up to 4 providers

Important: Providers may change or remove discounts at any time. Always check the provider's website for what discounts are available.

Plans offered breakdown

Lumo Energy offers a couple of electricity plans to residents of both VIC and SA, as well as one plan that's unique to each. It has the same spread of plans for natural gas, again in both VIC and SA.

Energy Electricity

With no contract term or exit fees, this is a simple residential electricity plan. It offers lower rates than the reference price and no conditional discounts.

Pitched at renters who are more likely to have to move, the Lumo Movers plan promises no connection or disconnection fees at your old and new property with a few terms and conditions. While it has the same usage rates as the Basic plan, you'll be paying a slightly higher daily supply rate. There's a pay on time discount in VIC, and customers in SA get access to Lumo Ameego rewards with Movers.

Only for Victorian residents. Nearly identical to the Lumo Basic plan, but includes a pay on time discount for customers.

Only for South Australian residents. It has the same usage and supply rates as the Basic plan, but includes access to the Lumo Ameego rewards program.

Gas Gas

No special conditions or discounts, just variable natural gas with no lock-in contract or exit fees.

Waives connection and disconnection fees with terms and conditions, but slightly bumps up daily supply charges compared to the Basic plan.

Victorian residents alone can access this plan, which is the same as the Basic but with a pay on time discount.

For South Australians only. Get the Basic Gas plan but with access to the Lumo Ameego rewards program, as well.

Does Lumo Energy offer solar?

You won't be able to get Lumo Energy to install a solar set-up, but if you already own one you'll be eligible for feed-in tariffs on whatever you pump back into the power grid.

How green is Lumo Energy?

Lumo Energy scored a 5.6/10 on the Green Electricity Guide, placing it in the top third of Australian energy retailers. Owned by Snowy Hydro, Lumo has mostly renewable energy assets and equitable solar offers. While it has no current investments in coal, it does not have a public position against them, and isn't involved in energy management or trading schemes.

Currently, Lumo Energy isn't GreenPower certified and has no accredited GreenPower options for customers.

Does Lumo Energy offer any special incentives to sign up?

  • Lumo Ameego. Customers in South Australia on the Plus or Movers plan get access to the Lumo Ameego rewards program, which promises discounted movie vouchers, groceries, and more. However, it's managed by an app which many users have complained doesn't work for them, so watch out.

Can I manage my plan from my phone?

No, there's no special phone app for managing your plan. You can manage your account and pay bills anytime using the 24/7 MyAccount platform on the Lumo Energy website, though.

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6 Responses

  1. Default Gravatar
    AlexJune 29, 2017

    Does Lumo Energy still participate in the Velocity Frequent Flyer program?

    Reply
    • Default Gravatar
      JonathanJune 29, 2017

      Hi Alex!

      Since 1 November 2016 Lumo Energy is no longer be a partner in the Velocity Frequent Flyer program.

      Hope this clarifies.

      Cheers,
      Jonathan

      Reply
  2. Default Gravatar
    rogerMarch 30, 2017

    What is the current discount for electricity&gas

    Reply
    • Avatarfinder Customer Care
      MayMarch 31, 2017Staff

      Hi Roger,

      Thanks for getting in touch.

      If you are pertaining to the offers from Lumo Energy, you can find their current discounts on the above. You can also check this page for your other provider options and click on the “Enquire now” button to fill out the form with your contact details so an energy broker can get in touch with you.

      Cheers,
      May

      Reply
  3. Default Gravatar
    PeterApril 15, 2016

    Do you offer discounts for people who have a Health Care Card and/or on a Disability Pension

    Reply
    • Avatarfinder Customer Care
      ShirleyApril 15, 2016Staff

      Hi Peter,

      Thanks for your question.

      Lumo Energy don’t have any discounts posted online. We’d recommend that you call Lumo Energy directly to discuss your personal situation as these could be assessed on a case by case basis.

      Reply
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