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Lumo Energy review: Rates on power and gas

Our verdict: Unique rewards program, good customer service. Lumo’s rewards program offers discounts and vouchers to SA customers.

4.4 ★★★★★ (8 reviews) Write a review
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Sam Baran
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Although Lumo Energy sells power and gas in Victoria and South Australia, its rewards program is only available to South Australian residents. It's owned by Snowy Hydro, but lacks the same renewable focus, with only minimal GreenPower options available.

This guide has our rating of Lumo Energy's customer service, plus a clear breakdown and review of its policies and plans.

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Where is Lumo Energy available?

Lumo Energy electricity services are available to VIC and SA residents. Gas services are also available to VIC and SA residents.

Lumo Energy used to offer plans in QLD and NSW until 2014 when the company was bought by Snowy Hydro, an energy retailer that also owns Red Energy. Customers in NSW and QLD can still sign up for energy with Snowy Hydro, but plans in those states are now under Red Energy. Between Lumo Energy and Red Energy, Snowy Hydro provides energy to over one million homes and businesses around Australia.

State⚡ Electricity♨️ Gas
NSW❌❌
VIC✅✅
QLD❌❌
TAS❌❌
ACT❌❌
SA✅✅
NT❌❌
WA❌❌

A quick review of Lumo Energy

Pros

  • Electricity and gas services in SA and VIC.
  • A Lumo Ameego rewards program with discounts and vouchers for South Australian customers.

Cons

  • No GreenPower certification despite being owned by Snowy Hydro, a big renewables power generator.

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How much can you save on your energy bill?

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What plans are offered by Lumo Energy?

Electric

Electricity

With no contract term or exit fees, this is a simple residential electricity plan. It offers lower rates than the reference price and no conditional discounts.

Pitched at renters who are more likely to have to move, the Lumo Movers plan promises no connection or disconnection fees at your old and new property with a few terms and conditions. While it has the same usage rates as the Basic plan, you'll be paying a slightly higher daily supply rate. There's a pay on time discount in VIC, and customers in SA get access to Lumo Ameego rewards with Movers.

Only for Victorian residents. Nearly identical to the Lumo Basic plan, but includes a pay on time discount for customers.

Only for South Australian residents. It has the same usage and supply rates as the Basic plan, but includes access to the Lumo Ameego rewards program.

Gas

Gas

No special conditions or discounts, just variable natural gas with no lock-in contract or exit fees.

Waives connection and disconnection fees with terms and conditions, but slightly bumps up daily supply charges compared to the Basic plan.

Victorian residents alone can access this plan, which is the same as the Basic but with a pay on time discount.

For South Australians only. Get the Basic Gas plan but with access to the Lumo Ameego rewards program, as well.

Solar panel

Does Lumo Energy offer solar?

You won't be able to get Lumo Energy to install a solar set-up, but if you already own one you'll be eligible for feed-in tariffs on whatever you pump back into the power grid.

Green energy

How green is Lumo Energy?

Lumo Energy scored a 5.6/10 on the Green Electricity Guide, placing it in the top third of Australian energy retailers. Owned by Snowy Hydro, Lumo has mostly renewable energy assets and equitable solar offers. While it has no current investments in coal, it does not have a public position against them, and isn't involved in energy management or trading schemes.

Currently, Lumo Energy isn't GreenPower certified and has no accredited GreenPower options for customers.

Tag discount

Does Lumo Energy offer any special incentives to sign up?

  • Lumo Ameego. Customers in South Australia on the Plus or Movers plan get access to the Lumo Ameego rewards program, which promises discounted movie vouchers, groceries, and more. However, it's managed by an app which many users have complained doesn't work for them, so watch out.

Mobile phone

Can I manage my plan from my phone?

No, there's no special phone app for managing your plan. You can manage your account and pay bills anytime using the 24/7 MyAccount platform on the Lumo Energy website, though.

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a 'peak tariff', 'peak only' or an 'anytime tariff'. There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more

here.

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6 Responses

    Default Gravatar
    AlexJune 29, 2017

    Does Lumo Energy still participate in the Velocity Frequent Flyer program?

    Reply
      Default Gravatar
      JonathanJune 29, 2017

      Hi Alex!

      Since 1 November 2016 Lumo Energy is no longer be a partner in the Velocity Frequent Flyer program.

      Hope this clarifies.

      Cheers,
      Jonathan

      Reply
    Default Gravatar
    RogerMarch 30, 2017

    What is the current discount for electricity&gas

    Reply
      Avatarfinder Customer Care
      MayMarch 31, 2017Staff

      Hi Roger,

      Thanks for getting in touch.

      If you are pertaining to the offers from Lumo Energy, you can find their current discounts on this page. You can also check other electricity and gas providers to explore your options. You should find a comparison table on that page, which gives you an overview of what each provider offers. Select the “Go to site” button (if available) to be safely redirected to their website.

      I hope this helps.

      Cheers,
      May

      Reply
    Default Gravatar
    PeterApril 15, 2016

    Do you offer discounts for people who have a Health Care Card and/or on a Disability Pension

    Reply
      Avatarfinder Customer Care
      ShirleyApril 15, 2016Staff

      Hi Peter,

      Thanks for your question.

      Lumo Energy don’t have any discounts posted online. We’d recommend that you call Lumo Energy directly to discuss your personal situation as these could be assessed on a case by case basis.

      Reply
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