Pros
- 100% carbon neutral plans
- Fixed usage rates for the first 12 months of your plan
- $50 friend referral bonus
Cons
- The best solar feed-in tariffs only apply to your first 10kWh of energy exported each day
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Nectr at a glance
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Nectr review: Our verdict
Nectr's basic energy and solar plans are cheap compared to other providers, ranging from 25% to 18% less than the reference price. This is the benchmark set by the Australian government to help consumers compare prices.
If you're interested in supporting renewable energy, you can pick up the GreenPower plan for roughly equal to the reference price, instead. This will cost more than other plans, but it means some of your money goes towards sending renewable energy to the grid.
All of Nectr's plans provide fixed rates for a 12-month benefit period, which means you won't have to worry about your rates increasing for a full year after signing up.
Other benefits of signing up with Nectr include:
- A $50 bill credit for you and a friend when they sign up to Nectr directly with your referral code (and stay connected for 2 months).
- Get your solar panels and/or solar battery installed by Nectr to receive fixed rate electricity over a 7-year repayment contract.
- Australian-based customer support in NSW.
- The Nectr mobile app lets you manage your payment and plan details, as well as get in touch with the support team.
What's the catch?
- The best solar feed-in tariffs only apply to the first 10kWh exported per day and are attached to plans with higher usage rates.
- You won't be able to bundle your energy services with Nectr because it doesn't sell natural gas plans.
You can switch to another provider anytime you want with Nectr. You'll only be on a lock-in contract if you bundle a Nectr plan with solar panel and battery installation.
Nectr offers
$50 referral benefit
- Get $50 off your bill when a friend signs up to Nectr with your referral code and stays connected for 2 months or more. Your friend gets a $50 credit, too..
Where is Nectr available?
Nectr is the retail arm of South Korean energy giant Hanwha, and sells electricity plans in NSW, QLD, the ACT, and SA.
Energy plans and annual cost estimates by state
If you're keen to see how Nectr compares, we've given an annual bill estimate for each state alongside its electricity plans below.
Click on your state below to get started. Please note that rates and other details were last checked 29 March 2022.
Electricity plans
| Plans | Difference from reference price | Rates | Annual bill estimate |
|---|---|---|---|
| Nectr 100% Clean | 23% less | Fixed Rate | 1,064.75 |
| Nectr GreenPower | 3% less | Fixed Rate | $1,302 |
| Nectr 100% Clean Solar | 23% less | Fixed Rate | $1,065 |
| Nectr 100% Super Solar | Same as | Fixed Rate | $1,403 |
Estimated cost including GST for an average household using 3,900 kWh yearly on a flat rate tariff in the Ausgrid network.
| Plans | Difference from reference price | Rates | Annual bill estimate |
|---|---|---|---|
| Nectr 100% Clean | 18% less | Fixed Rate | 1,239.20 |
| Nectr GreenPower | Same as | Fixed Rate | $1,403 |
| Nectr 100% Clean Solar | 18% less | Fixed Rate | $1,142 |
| Nectr 100% Super Solar | Same as | Fixed Rate | $1,420 |
Estimated cost including GST for a household using 4,000 kWh yearly on a flat rate tariff in the Citipower network.
| Plans | Difference from reference price | Rates | Annual bill estimate |
|---|---|---|---|
| Nectr 100% Clean | 24% less | Fixed Rate | 1,141.52 |
| Nectr 100% Clean Solar | 24% less | Fixed Rate | $1,239 |
| Nectr 100% Super Solar | Same as | Fixed Rate | $1,680 |
Estimated cost including GST for a household using 4,600 kWh yearly on a flat rate tariff in the ENERGEX Ltd network.
| Plans | Difference from reference price | Rates | Annual bill estimate |
|---|---|---|---|
| Nectr 100% Clean (010) | 20% less | Fixed Rate | 1,619.22 |
| Nectr 100% Clean (020) | 16% less | Fixed Rate | $1,699 |
| Nectr 100% Clean (030) | 5% less | Fixed Rate | $1,921 |
| Nectr GreenPower (010) | 8% less | Fixed Rate | $1,854 |
| Nectr GreenPower (020) | 3% less | Fixed Rate | $1,834 |
| Nectr GreenPower (030) | 4% less | Fixed Rate | $2,142 |
| Nectr Super Solar | 8% less | Fixed Rate | $1,861 |
| Nectr 100% Clean Solar | 20% less | Fixed Rate | $1,619 |
Estimated cost including GST for a household using 4,400 kWh yearly on a flat rate with control load tariff in the ActewAGL Distribution network.
Solar Energy
Does Nectr offer solar plans?
Nectr has two dedicated solar plans: the Clean Solar and the Super Solar plan. Both plans pay you a solar feed-in tariff for energy you export to the grid.
If you're looking to get a new solar system, Nectr offers consulting and installation services for solar panels and batteries. You'll be required to bundle the installation with a Nectr energy plan on a 7-year contract.
How good is the feed-in tariff?
The feed-in tariffs for Nectr's Clean Solar plans are low across the board, coming in at 50% or less of each state's average.
Conversely, Super Solar plans (not available in the ACT) come with excellent tariffs that are 4-5c/kWh higher than the average. However, these plans charge far more to buy energy from the grid and may not suit you depending on your usage habits.
We've broken down Nectr's tariffs below.
Benchmark range. The Independent Pricing and Regulatory Tribunal's report has set NSW's benchmark range for 2020-2021 to 6-7.3c/kWh for feeding electricity into the grid.
Clean Solar: 4.4c/kWh
Super Solar: 14c/kWh for the first 10kWh/day
You can get 22 c/kWh back.
Benchmark range. There is no longer a minimum feed-in tariff in South Australia.
Clean Solar: 2c/kWh
Super Solar: 12c/kWh for the first 10kWh/day
You can get 21c/kWh back.
We've used data from South East Queensland to give you the information below.
Benchmark range. There is no set minimum solar feed-in tariff for South East Queensland, but the rates are monitored by the Queensland Competition Authority.
Clean Solar: 3.9c/kWh
Super Solar: 11.5c/kWh for the first 10kWh/day
You can get 18c/kWh back.
Benchmark range. There is no preset minimum feed-in tariff rate since the ACT government ended its solar buyback incentive.
Nectr Clean: 4.4c/kWh
You can get 20c/kWh back.
- Watch out for: The high Super Solar feed-in tariffs only apply to the first 10kWh of power exported each day. You won't be paid for more than 300kWh exported in a 30-day monthly period.
Green Energy
How green is Nectr?
Green Electricity Guide Rating: 7.3/10
Nectr ranked as the 8th greenest provider in Australia, scoring well by supporting new renewable energy, being transparent with its environmental marketing, and supporting rooftop solar. It lost points for buying most of its energy from the coal-dominated energy grid, but is working towards zero-coal.
It also promises that its products are 100% carbon neutral as certified by Climate Active, a government-backed initiative.
The company offers a "GreenPower" plan that comes with higher usage and supply costs, but goes towards supporting the growth of renewable energy in Australia.
Although Nectr doesn't have a single 100% GreenPower rate like other providers, you'll be paying somewhere around 4.5 - 5.5c/kWh extra for power on its GreenPower plan. This is roughly in line with the average government figure of 5c/kWh (actual cost for GreenPower with Nectr may be higher when supply costs are taken into account).
User reviews and customer service
Nectr customer service
Nectr's over-the-phone customer service was just about average compared to other providers, with slightly shorter wait times but more calls dropped before being answered.
The data below is taken from the most recent AER Annual Retail Markets Report 2020-2021, which has useful information on Australian energy providers.
| Nectr | Market average | Major provider average | |
|---|---|---|---|
| Average call wait time | 47 seconds | 58 seconds | 115 seconds |
| Calls abandoned before being answered | 10% | 7% | 7% |
| Complaints (% of total customers) | 1% | 3% | 1.50% |
Why does customer service rating matter?
A high customer service score is a great indicator of how your energy provider will help you:
- Understand your current electricity, gas or solar plan
- Switch to a new plan
- Figure out your energy bill
- When you're experiencing any financial difficulty
How can I get in touch with Nectr?
If you have a question or concern, Nectr's support team is available from 9am - 5pm AEST on weekdays. You can:
- Ring up the support line to chat to someone in person.
- Chuck a message through on Nectr's Facebook page.
- Leave a request on the Nectr mobile app, which also lets you check bills and manage your account.
- Send an email if you don't mind a slower response.
Looking to switch to Nectr?
If you're keen to switch to an energy plan from Nectr, simply head over to Nectr's website and enter your details for the plan you want.
- Once your order has been completed
For more details, take a look at our guide on switching energy plans.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
- Single rate with a controlled load
- Time of use
- Time of use with a controlled load
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
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