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CovaU Energy plans and review

Our verdict: CovaU Energy is an Australian-owned retailer that offers electricity and gas plans across the majority of the states in Australia. Its pricing see-saws between reasonable and expensive but what stays consistent is its rewards program.

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Mariam Gabaji

Edited by

Jason Loewenthal

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CovaU Energy review

CovaU Energy is a smaller retailer that operates in NSW, VIC, SA, QLD, the ACT and TAS. It does well for offering multiple customer support options and access to its rewards store.

On the plans front, CovaU generally offers 2 plans for electricity and gas in each state where applicable. The Basic plan is best avoided since it tends to be more expensive.

If you don't see plans for your state listed in our table it can mean 1 of 2 things. CovaU is either not signing up new customers or it hasn't released information to the government website where we source our information from.

Make sure to always compare CovaU's plans against other electricity and gas providers to see if it's offering the best rates for your household.

Pros

  • 24/7 customer support for general enquiries
  • Option for live chat available
  • Access to CovaU Reward for discounts and specials offers from 4,500+ businesses

Cons

  • Doesn't have the strongest green credentials
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Compare electricity plans from CovaU Energy

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The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3,900kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
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The annual estimated electricity prices are based on a residential customer on the Citipower network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
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The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4,600kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
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The annual estimated electricity prices are based on a residential customer on the Evoenergy network who consumes 6,500kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
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The estimated yearly cost includes GST for a household in the Tasmanian Networks zone. We've used postcode 7000 to help you get an idea of prices, however, these may vary slightly depending on where you live. Always double-check plan details that matter to you.

Compare gas plans from CovaU Energy

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The annual estimated gas prices are based on a residential customer on the Jemena network who consumes 18542MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
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The annual estimated gas prices are based on a residential customer on the AusNet Services network who consumes 46000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
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The annual estimated gas prices are based on a residential customer on the APA (Allgas Energy) network who consumes 8000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
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The annual estimated gas prices are based on a residential customer on the AGN Metro/Barossa/Peterborough network who consumes 14000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
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The annual estimated gas prices are based on a residential customer on the Evoenergy network who consumes 20000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

CovaU Energy offers

CovaU energy logo

  • Existing customers in NSW, VIC, SA, TAS, ACT and QLD can get $50 EFTPOS gift card for each new successful customer they refer.

Read a more detailed review on

Rewards and features
Customer service
Solar energy
Green energy

Rewards and Features

Rewards and features

💰 CovaU Reward

Signing up to an electricity and, or, gas plan from CovaU will allow you to become a CovaU Reward member.

This will give you access to exclusive offers and discounts from 4,500+ participating businesses including Coles, Emirates, KFC, Woolworths and THE ICONIC.

After signing up with CovaU, you'll receive an email with details on how to access CovaU Rewards via an app so you can redeem the offers with a few taps at any of the stores.

Customer Service

Customer service

The good news is CovaU's customer support is available 24/7 for general enquiries.

You can get in touch with the retailer by:

  • Calling its general enquiries line any day and time of the week
  • Using live chat support if you don't want to get on the phone
  • Sending an email or filling out an enquiry form on its website
  • Messaging the team via Facebook

Customer satisfaction

As of 5 June 2024, CovaU has no reviews on Finder.

However, its scores on other websites are as follows:

  • Product Review: 4.5/5 (2,020 reviews)
  • Trustpilot: 4.9/5 (1,393 reviews)
  • Keep in mind: These reviews are subjective and may not reflect your experience. Use reviews to only inform your research.

Solar Energy

Solar energy

CovaU doesn't offer dedicated solar plans but you can access feed-in tariffs (FiTs) on its normal electricity plans.

Here's a state-by-state breakdown of FiTs on offer.

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Green Energy

Green energy

Is CovaU Energy environmentally friendly?

Green Electricity Guide rating: 4.14/10

CovaU ranked 26th (out of 47 providers) in the 2022 Green Electricity Guide rankings published by Greenpeace.

Although it supports household solar, the retailer received low scores for not having an active stance on strong climate policy and not being transparent about where its electricity comes from.

GreenPower
The good news is CovaU offers a GreenPower add-on. This is a government initiative which allows households to offset their carbon emissions.

When you opt in, the retailer will match anywhere between 25% and 100% of your power usage with renewable energy.

Ready to sign up with CovaU Energy?

Now that you've read our review of CovaU Energy, you can check out its plans once again before signing up.

Alternatively, you can always compare other energy providers on Finder before commiting to a decision.

See CovaU Energy plans
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To make sure you get accurate and helpful information, this guide has been edited by Jason Loewenthal as part of our fact-checking process.
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Written by

Editor I Tech and utilities expert

Mariam Gabaji is an editor and tech and utilities expert at Finder with 12+ years of experience as a journalist. She's committed to helping households cut through the industry jargon and save money on their bills. Her expertise is often featured in media including the ABC, Yahoo Finance, 9News, 7News, A Current Affair, The Guardian, SBS and Money Magazine. See full bio

Mariam's expertise
Mariam has written 251 Finder guides across topics including:
  • Energy
  • Mobile
  • Broadband
  • Consumer tech
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