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CovaU Energy plans and review
Our verdict: CovaU Energy is an Australian-owned retailer that offers electricity and gas plans across the majority of the states in Australia. Its pricing see-saws between reasonable and expensive but what stays consistent is its rewards program.
CovaU Energy is a smaller retailer that operates in NSW, VIC, SA, QLD, the ACT and TAS. It does well for offering multiple customer support options and access to its rewards store.
On the plans front, CovaU generally offers 2 plans for electricity and gas in each state where applicable. The Basic plan is best avoided since it tends to be more expensive.
If you don't see plans for your state listed in our table it can mean 1 of 2 things. CovaU is either not signing up new customers or it hasn't released information to the government website where we source our information from.
Make sure to always compare CovaU's plans against other electricity and gas providers to see if it's offering the best rates for your household.
Pros
24/7 customer support for general enquiries
Option for live chat available
Access to CovaU Reward for discounts and specials offers from 4,500+ businesses
The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3911kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Jemena network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4613kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Evoenergy network who consumes 6100kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The estimated yearly cost includes GST for a household in the Tasmanian Networks zone. We've used postcode 7249 to help you get an idea of prices, however, these may vary slightly depending on where you live. Always double-check plan details that matter to you.
The annual estimated gas prices are based on a residential customer on the Jemena network who consumes 18542MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the AusNet Services network who consumes 46000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the APA (Allgas Energy) network who consumes 8000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the AGN Metro/Barossa/Peterborough network who consumes 14000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Evoenergy network who consumes 20000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
CovaU Energy offers
Existing customers in NSW, VIC, SA, TAS, ACT and QLD can get $50 EFTPOS gift card for each new successful customer they refer.
Signing up to an electricity and, or, gas plan from CovaU will allow you to become a CovaU Reward member.
This will give you access to exclusive offers and discounts from 4,500+ participating businesses including Coles, Emirates, KFC, Woolworths and THE ICONIC.
After signing up with CovaU, you'll receive an email with details on how to access CovaU Rewards via an app so you can redeem the offers with a few taps at any of the stores.
Customer service
The good news is CovaU's customer support is available 24/7 for general enquiries.
You can get in touch with the retailer by:
Calling its general enquiries line any day and time of the week
Using live chat support if you don't want to get on the phone
Sending an email or filling out an enquiry form on its website
Messaging the team via Facebook
Customer satisfaction
As of 2 May 2024, CovaU has no reviews on Finder.
However, its scores on other websites are as follows:
Product Review: 4.5/5 (1,981 reviews)
Trustpilot: 4.9/5 (1,352 reviews)
Keep in mind: These reviews are subjective and may not reflect your experience. Use reviews to only inform your research.
Solar energy
CovaU doesn't offer dedicated solar plans but you can access feed-in tariffs (FiTs) on its normal electricity plans.
Here's a state-by-state breakdown of FiTs on offer.
Although it supports household solar, the retailer received low scores for not having an active stance on strong climate policy and not being transparent about where its electricity comes from.
GreenPower The good news is CovaU offers a GreenPower add-on. This is a government initiative which allows households to offset their carbon emissions.
When you opt in, the retailer will match anywhere between 25% and 100% of your power usage with renewable energy.
Ready to sign up with CovaU Energy?
Now that you've read our review of CovaU Energy, you can check out its plans once again before signing up.
Alternatively, you can always compare other energy providers on Finder before commiting to a decision.
We've reviewed hundreds of energy plans and written 200+ guides to help you navigate the Aussie energy market. Our experts are seen on TV, print and digital media.
In the last 3 years, we've helped over 1.39 million people compare energy plans by explaining features clearly and simplifying confusing terms and conditions.
Mariam Gabaji is an editor and tech and utilities expert at Finder with 12+ years of experience as a journalist. Her goal is to help households cut through the industry jargon and save money on their household bills. Her expertise is often featured in media including the ABC, Yahoo Finance, 9News, 7News, A Current Affair, The Guardian, SBS and Money Magazine.
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