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ActewAGL: Electricity and gas plans

Get electricity and gas in the ACT and parts of NSW with ActewAGL.

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ActewAGL

As a joint venture between Actew and huge provider AGL, ActewAGL provides power and gas to around 200,000 customers in the ACT and south-east NSW. The company has a range of GreenPower options for environmentally-minded customers and an interesting power plan where usage rates are guaranteed to be lowered every year over a period of three years.

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ActewAGL: In summary

Details
  • Pros.
  • Electricity and gas to the ACT and nearby parts of south-east NSW.
  • The choice of 200% GreenPower as well as an energy shop where you can recycle appliances, get more energy-efficient heaters, and more.
  • Cons.
  • Guaranteed discounts on most of their plans don't necessarily make ActewAGL the cheapest supplier for you overall.


ActewAGL was formed back in 2000 as a joint venture between ACTEW and AGL Energy.

Today, it delivers electricity to more than 195,000 homes and businesses in the ACT and parts of NSW, plus gas connections to 145,000 customers.

Fully GreenPower accredited, the retailer can install solar power systems custom-designed for your home and has a range of environmentally friendly programs to help customers save energy and reduce their carbon footprint.

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Plans offered breakdown

ActewAGL has a few distinct electricity plans for residents of the ACT and a single market offer for those who live in Queanbeyan and parts of south-east NSW. It also has one gas plan for ACT and south-east NSW customers.

Energy Electricity

Only available in the ACT, the Home Saver plan provides basic residential electricity on a variable rate, with a guaranteed discount of 12% for the first year. There's a 20% discount option that requires you to pay by direct debit and receive your bills by email.

Only available in the ACT. Similar to the Home Saver plan, but uses a block tariff structure where you pay a higher usage rate on electricity once you've passed a certain daily threshold. Just like the Home Saver, this comes in a 12% and a 20% one year guaranteed usage discount version, with the 20% version requiring direct debit and email billing.

Only available in the ACT. With this plan, you lock in a variable rate with no contract for 3 years. On top of this, you get a guarantee that your rates will decrease every July until the end of the benefit period. It does not include a usage rate discount like the Home Saver plans.

Available outside the ACT. Get a fixed 18% discount on power on a variable rate for a benefit period of one year. Has no lock-in contract.

Gas Gas

Whether you live in the ACT or the parts of south-east NSW that ActewAGL services, they have a single standard retail contract which offers natural gas on a variable rate with no other special features.

Does ActewAGL offer solar?

While ActewAGL used to offer direct solar panel and battery system installations, it has ceased operations. Instead, it now refers customers in the Canberra region who are looking for solar to Solarhub, its part-owned solar installation company.

If you have a solar system installed already, you'll be eligible for solar feed-in tariffs on excess electricity you feed back into the grid. This rate is 8c/kWh in both the ACT and NSW.

How green is ActewAGL

ActewAGL got a score of 4.9/10 on the Green Electricity Guide, placing it right about average among Australian energy retailers. It performs poorly in terms of both carbon emissions and renewables policy, but has a good stance against fossil fuel energy sources as well as being very transparent about its energy.

However, ActewAGL does offer two forms of accredited GreenPower. One allows you to pay for a fixed amount of green energy daily, while the other lets you pay to ensure that between 10 and 200% of your energy use will be offset by green and renewable sources.

Energy Shop

In addition to selling electricity and gas to customers, ActewAGL also has a retail store in Fyshwick, ACT, which sells and installs a range of energy products:

Can I manage my plan from my phone?

While ActewAGL does not have a dedicated phone app, you can manage your account online at www.my.actewagl.com.au.


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