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ActewAGL and its previous forms have been supplying energy to Canberra for over a century. It currently sells power and gas in the ACT and the very southern part of NSW.
On this page, you'll get our full evaluation of ActewAGL's plans and policies, plus a simple way to check and compare rates.
ActewAGL has a few distinct electricity plans for residents of the ACT and a single market offer for those who live in Queanbeyan and parts of south-east NSW. It also has one gas plan for ACT and south-east NSW customers.
| State | ⚡ Electricity | ♨️ Gas |
|---|---|---|
| NSW | ✅ | ✅ |
| VIC | ❌ | ❌ |
| QLD | ❌ | ❌ |
| TAS | ❌ | ❌ |
| ACT | ✅ | ✅ |
| SA | ❌ | ❌ |
| NT | ❌ | ❌ |
| WA | ❌ | ❌ |
Only available in the ACT, the Home Saver plan provides basic residential electricity on a variable rate, with a guaranteed discount of 12% for the first year. There's a 20% discount option that requires you to pay by direct debit and receive your bills by email.
Only available in the ACT. Similar to the Home Saver plan, but uses a block tariff structure where you pay a higher usage rate on electricity once you've passed a certain daily threshold. Just like the Home Saver, this comes in a 12% and a 20% one year guaranteed usage discount version, with the 20% version requiring direct debit and email billing.
Only available in the ACT. With this plan, you lock in a variable rate with no contract for 3 years. On top of this, you get a guarantee that your rates will decrease every July until the end of the benefit period. It does not include a usage rate discount like the Home Saver plans.
Available outside the ACT. Get a fixed 18% discount on power on a variable rate for a benefit period of one year. Has no lock-in contract.
Whether you live in the ACT or the parts of south-east NSW that ActewAGL services, they have a single standard retail contract which offers natural gas on a variable rate with no other special features.
While ActewAGL used to offer direct solar panel and battery system installations, it has ceased operations. Instead, it now refers customers in the Canberra region who are looking for solar to Solarhub, its part-owned solar installation company.
If you have a solar system installed already, you'll be eligible for solar feed-in tariffs on excess electricity you feed back into the grid. This rate is 8c/kWh in both the ACT and NSW.
ActewAGL got a score of 4.9/10 on the Green Electricity Guide, placing it right about average among Australian energy retailers. It performs poorly in terms of both carbon emissions and renewables policy, but has a good stance against fossil fuel energy sources as well as being very transparent about its energy.
However, ActewAGL does offer two forms of accredited GreenPower. One allows you to pay for a fixed amount of green energy daily, while the other lets you pay to ensure that between 10 and 200% of your energy use will be offset by green and renewable sources.
In addition to selling electricity and gas to customers, ActewAGL also has a retail store in Fyshwick, ACT, which sells and installs a range of energy products:
While ActewAGL does not have a dedicated phone app, you can manage your account online at www.my.actewagl.com.au.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a 'peak tariff', 'peak only' or an 'anytime tariff'. There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
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