ActewAGL: Electricity and gas plans

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• Important information if you’re switching energy providers

  Energy distributors may require customers to provide a reading of their energy meter themselves (in the form of a photo), before providing it to their retailer. Check the requirements with either your new retailer or your energy broker.

Can I get solar power?

ActewAGL promises to design a solar system based on your home's needs.

While every home's potential solar generation is different, ActewAGL has a wide range of solar products from brands like Solax, Panasonic, LG and Talesun to maximise the opportunity.

For those hoping to move away from the grid, ActewAGL has battery solutions for protection against blackouts and using your solar energy at night.

All ActewAGL solar systems come with a five-year whole-of-system warranty and can be purchased on an interest-free payment plan.

• If you already have solar panels, ActewAGL offers a small-generator buyback scheme for customers in both the ACT and NSW. This scheme offers you a feed-in tariff for any excess electricity your solar panels generate during the day.

• If you don't already have solar panels installed, ActewAGL can design a system for your home, depending on your budget and requirements. Once installed, you will be eligible for the ActewAGL small-generator buyback scheme.

Can I get GreenPower?

ActewAGL's Greenchoice program is a certified GreenPower program, allowing customers to choose to source a percentage of their electricity from a renewable energy source.

You have two options when it comes to ordering Greenchoice from ActewAGL. You can opt for a fixed cost structure that means you'll always know exactly how much you'll pay per day for renewable energy, with pricing tiers tied to approximate percentages of daily household use.

Alternatively, you can choose a percentage-based approach, where green energy will be purchased to offset your actual daily electricity usage. If you opt for the percentage approach, you can opt for 10%, 25%, 50%, 100% or 200% of your usage to be powered by renewables.

The Greenchoice program is independently audited every year to ensure that your energy is definitely being sourced from renewable generators, which include wind, solar, mini-hydro and biomass.

Energy Shop

In addition to selling electricity and gas to customers, ActewAGL also has a retail store in Fyshwick, ACT, which sells and installs a range of energy products:

• Reverse-cycle air conditioners
• Natural gas heaters
• Evaporative portable air conditioners
• Gas log fires and solar
• Solar, gas and electric hot water systems

• See ActewAGL Energy shop map

How can I pay my bills?

There are plenty of options to pay your bills:

• Direct debit

  ActewAGL has a range of direct debit options to make paying your bills easy.

  • Evenpay: ActewAGL will average out your annual usage into 12 monthly or 26 fortnightly payments so you're never hit with a surprisingly high bill. If the price needs to be adjusted to reflect your updated usage, you'll be notified in writing.
  • Fullpay: The full amount of your bill will be deducted from your account on the due date.
  • Budgetpay: Make regular payments every fortnight or month, with any additional fees deducted on the due date. If your bill is lower than the amount you've already paid, the difference will be credited to your account.
  • Fullpay Solar: For solar customers, this option will debit any charges on the due date or deposit any feed-in credits if you generate more than you use.

• Online payments

  Register for ActewAGL's self-service platform to pay your bills online, available 24/7.

• Use BPAY

  Simple payments online through your bank or financial institution. BPay reference numbers can be found on your bill.

• Pay by Centrepay

  A free payment service for customers who get Centrelink payments, which directs a proportion of the payment to go directly to ActewAGL.

• Phone payments

  Call 1300 309 099 to pay your bill by credit card.

• Pay by mail

  ActewAGL accepts payment by cheque for customers wishing to post payment, with the address shown on your ActewAGL bill.

• Pay in person

  Visit an Australia Post branch to pay in person with Post Billpay, for a variety of payment options.

Why consider ActewAGL?

• All your energy needs. ActewAGL can supply both gas and electricity to your home.
• Green power. If you're passionate about the environment, you can commit to sourcing up to 200% of your energy usage from renewable sources.
• Local support. ActewAGL's customer support centre is based in the ACT. If you need any help, you know you'll be speaking to somebody local.
• Go solar. ActewAGL can build and install the perfect solar system for your home and connect it to the network so you can benefit from its feed-in program.
• Payment options. Multiple payment options will help you stay on top of your energy costs, including monthly or fortnightly payment options.
• Update your energy products for more savings. Your older appliances could be costing you in energy costs, so ActewAGL's energy shop could help you save money in the long run by updating to more energy-efficient products.