Momentum Energy is locally owned by Hydro Tasmania and offers Australian-based customer support.
In particular, its 'Momentum Nothing Fancy' plans are well priced across most of the states where it operates, especially NSW, VIC and SA.
Just keep in mind its 'Momentum Suit Yourself' plan fares poorly for its rates in all states.
Pros
Local customer support
Option for SmoothPay if you want consistent bills
Refer a friend and both of you can get $50 in credit
Cons
You can only pay via direct debit on its cheaper plans
2023 Finder Customer Satisfaction Awards
Highly commended: Electricity provider (NSW)
Momentum Energy came in second, with around 91% of respondents surveyed saying they would recommend the provider. Its green credentials proved a hit with households looking to reduce their carbon footprint.
The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3,900kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Citipower network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4,600kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the SA Power Network who consumes 4,000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the AusNet Services (gas) network who consumes 46000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Momentum Energy offers
Deal
Up to $250 welcome credit
Get up to $250 welcome credit on your first month with the Momentum Warm Welcome electricity plan. Plus $50 credit to VIC gas customers. T&Cs apply.
If you bring a family or friend across to Momentum Energy, the provider will give you both a $50 credit towards a future bill.
All you need to do to take advantage of this deal is to give them your bill number and get them to enter it when they sign up to the provider.
As long as they live in a different address to yours, Momentum Energy will give both of you bonus credit.
💵 SmoothPay
Opting for SmoothPay with Momentum will allow you to have consistent payments and avoid energy bill shock.
It will estimate your yearly energy usage and let you pay a flat bill weekly, fortnightly or on a monthly basis, depending on your preferred frequency.
Good to know: Payments may fluctuate in the beginning if Momentum doesn't have enough of your usage details to make estimates. It will tell you of any changes beforehand.
🚛 Move-in insurance
Momentum Energy will give you $100 credit on your bill if it doesn't sort your connection within the given timeframe.
If you ring before 12pm on a business day, you'll get your power sorted the next day. If you sign up after 12pm it will be 2 business days.
However, if Momentum misses this timing, it will pay you for the inconvenience.
Solar Energy
How much does Momentum Energy pay for solar feed-in tariff?
Momentum doesn't offer dedicated solar plans but you can access feed-in tariffs on its normal electricity plans.
See the table for feed-in tariffs available in each state:
Greenpeace's 2022 Green Electricity Guide ranked Momentum Energy as the second greenest energy provider in Australia.
This is because the company is owned by Hydro Tasmania which generates renewable electricity. However, Hydro Tasmania also owns 2 large gas power stations as backup for when there's low rainfall, which works against its score.
According to the report, Momentum also scores well for its targets to end coal use by 2030, halting fossil fuel expansion, supporting renewables and for transparency in marketing.
Adding on GreenPower
You can further support green energy by adding on GreenPower for an extra fee. Momentum will offset your power usage by purchasing the same amount of renewable energy from an accredited source.
You can match between 10% to 100% of your energy consumption which will be charged at an additional 4.95 cents per kWh.
Customer service
Australian based support
Financial hardship assistance
How do I get in touch with Momentum Energy?
Momentum offers local customer support and has several ways for you to get in touch:
Call customer support. New customers can call Monday to Friday between 8am and 6pm AEDT (extended to 7pm for existing customers).
Request a sales callback. Leave your details and Momentum will get in touch.
Send an online enquiry. The average response time is 1-4 weeks. Send an email to the Momentum Energy inbox if you're okay with a slower response.
Customer satisfaction
We don't have enough reviews of Momentum Energy on Finder to display a star rating, however, you can see its ratings from other sources accurate as of 26 July 2024:
Trustpilot. 2.2/5 stars (9 reviews)
Productreview.com.au. 2/5 stars (339 reviews)
Keep in mind: Reviews are subjective and may not reflect your actual experience. Use ratings from customers to inform your research when comparing energy plans.
Ready to sign up with Momentum Energy?
Now that you've read our review of Momentum energy, you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before commiting to a decision.
Cameron Micallef was a utilities writer for Finder. He previously worked on titles including Smart Property Investment, nestegg and Investor Daily, reporting across superannuation, property and investments. Cameron has a Bachelor of Communication and Media Studies/ Commerce from the University of Wollongong. Outside of work Cameron is passionate about all things sports and travel. See full bio
Cameron's expertise
Cameron has written 177 Finder guides across topics including:
Almost a million homeowners could be forced to take drastic action if interest rates remain elevated until next year, according to new research by Finder.
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