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AGL Energy Review 

Who is AGL and what are the pros & cons?


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Breakdown of offered plans See plans here

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AGL Energy was founded in Sydney in 1837, making it one of Australia's oldest companies. It's now one of the country's largest electricity and gas retailers, with over 3.7 million customers in NSW, Victoria, Queensland, South Australia and Western Australia.

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Data indicated here is updated regularly
Name Product Electricity availability Gas availability Features Customer service rating More details Details
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees
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AGL Energy: In summary

  • What's offered?
  • AGL offers electricity services in NSW, Victoria, Queensland and South Australia. Gas customers can get connected in NSW, Victoria, Queensland, South Australia and Western Australia. AGL has both fixed and variable rate plans available. Solar and green energy options are also available. However, not all options are available in every area.
  • Pros
  • AGL offers loyalty rewards, including select discounts on gift cards, movie tickets, travel and accommodation. Flybuys rewards customers can also earn points.
  • AGL plans do not have any exit fees.
  • Cons
  • Many of AGL's cheaper plans only offer benefits for a set period (this is known as the "Energy Plan Period"). After this period, rates can increase.
Important: Providers may change or remove discounts at any time. Always check the provider's website for what discounts are available.

Breakdown of offered plans

AGL Essentials

Only available in Victoria, AGL Essentials is a fixed-rate plan with electricity and gas options. It has competitive usage and supply rates for 12 months and does not have an exit fee. You'll get 5,000 flybuys points over 15 months and a $75 credit on your first bill when you sign up online.

AGL Essentials Saver

Available in NSW, Victoria, Queensland and South Australia, the AGL Essentials saver has the same benefits as AGL Essentials but comes with variable rates and charges that AGL can vary at any time. When signing up online, this plan also offers money off your first bill. It has slightly lower rates than Essentials Plus. It is available to residential customers as part of an ongoing Market Contract for electricity and gas.

AGL Essentials Plus

Available in NSW, Queensland and South Australia, the Essentials Plus plan comes with fixed rates for two years, money off when you sign up online and an annual $40 credit. There is an option for both electricity and gas and up to 5,000 flybuys points over 15 months as well as access to AGL Rewards.

AGL Seniors

If you are a concession cardholder in Victoria, NSW or Queensland, you can get access to a low-rate energy plan. The AGL Seniors plan comes with fixed usage and supply rates for two years and the AGL Seniors Plus has variable rates and gives eligible customers credits when they sign up.

Does AGL offer solar?

AGL no longer sells solar systems to residential customers directly, but it still offers commercial solar. If you already have solar, you can get AGL's Solar Savers deal if you live in Queensland, NSW, Victoria or South Australia. AGL's Solar Savers plan comes with a feed-in tariff of between 17c/kWh and 21c/kWh and a no-lock-in contract.

How green is AGL?

Once you've selected an electricity plan, you can opt to source a percentage of your electricity from renewable sources. AGL is among the greener energy providers, ranked 5th "greenest" out of 31 with a 3.5-star rating under the 2018 Guide.

Green Choice is the company's accredited GreenPower program. When you add a Green Choice option to your electricity bill, AGL will source electricity equal to 10%, 20% or 100% of your entire household electricity consumption from renewable sources.

The cost for adding Green Choice to your energy account varies depending on the percentage chosen. The cost can range from a small weekly fee to an increase to the cost per kWh.

Does AGL offer any special incentives to sign up?

AGL offers customers a range of different reward options.

  • Earn flybuys points. You can earn one flybuys point for every dollar you spend on your electricity and gas bills if you link your flybuys membership with your home energy account and successfully register for an online AGL "My Account" and sign up for eBilling. If you prefer paper bills and don't want to sign up for eBilling, you can earn one flybuys point for every two dollars you spend on your electricity and gas bills.
  • AGL Rewards. AGL customers have access to a rewards program that offers discounts on a range of gift cards, shopping products, movie tickets, travel and accommodation. To sign up, register for your "My Account" on the AGL website and activate AGL Rewards.

Can I manage my plan from my phone?

You can manage your electricity, gas and solar on the go with the AGL Energy app. This lets you view and track your energy usage and billing from your phone.

You can also pay by SMS text. Go to your "My Account" settings online and set up an SMS billing reminder with the payment method of your choice. Once you receive the SMS, reply "Pay" for your payment to be deducted on the due date.

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12 Responses

  1. Default Gravatar
    NumberwomanAugust 4, 2019

    Your website shows that some energy providers charge credit card fees. When I check the individual provider (AGL) I see lots of information about how to pay, but no information about the credit card fee.

    • Avatarfinder Customer Care
      MaiAugust 5, 2019Staff

      Hi Numberwoman,

      Thank you for contacting Finder.

      In most cases, you will be see the payment fees if you will visit the energy provider’s terms and conditions though their website. Looking at AGL’s T&Cs, using a Visa or Mastercard credit card as a mode of payment will incur a processing fee of up to 0.45% (GST incl.).

      Hope that helps.

      Kind Regards,

  2. Default Gravatar
    JohnMay 21, 2018

    I would like to know the approx cost of an at home refill for a 45kg gas bottle. I have not been able to find unit rates anywhere and therefore comparison is difficult. Basically, all I want is the unit rate for the gas, I do not need bottle hire or exchange bottle charges.


    • Avatarfinder Customer Care
      JeniMay 21, 2018Staff

      Hi John,

      Thank you for getting in touch with finder.

      As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice.

      Approximately, some energy companies sell 45kg bottles for $96 if paid at time of placing order up to $102. For your other enquiries, you may call AGL at 131245.

      I hope this helps.

      Have a great day!


  3. Default Gravatar
    DianneApril 24, 2018

    I appear to not be receiving any frequent flyer points, why when I signed up for them twelve months ago.

    • Default Gravatar
      ArnoldApril 24, 2018

      Hi Dianne,

      Thanks for your inquiry

      You may have to check with your credit card provider and have a look at the terms and conditions of the cad. Most rewards card has a list of eligible purchases that earn corresponding points. These eligible purchases may vary extensively between providers. It would be best to contact them directly to verify and check if you are eligible to receive points for the payments you have been making. You may also want to check this page on how you can earn points on your frequent flyer card.

      Hope this information helps


  4. Default Gravatar
    WendyOctober 12, 2017

    Due to long holidays , I will move from the current apartment from 07/11/2017.
    And when I come back at the end of February of 2018 , I will rent a new locations .

    Can you please let me know do I need to cancel my electricity plan ?
    Or Can I transfer my plan to a new address when I rent a new apartment ?

    Best regards

    • Avatarfinder Customer Care
      HaroldOctober 13, 2017Staff

      Hi Wendy,

      Thank you for your inquiry.

      The ability to transfer your current plan to your supposed new address may vary depending where you live. If the energy supplier offers services there then you should be able to transfer your plan.

      I hope this information has helped.


  5. Default Gravatar
    maxJuly 13, 2017

    Do I still get the 7 cent rebate for power fed back into the grid from my solar panels, the same as I do with Synergy?

    • Default Gravatar
      LiezlJuly 14, 2017

      Hi Max,

      Thanks for your question. Just to confirm, you have reached finder, not actually AGL and neither do we represent them.

      If you wish to receive a quotation, please fill in your details in the form above and a consultant will work with you to compare range of energy suppliers in your area. Alternatively, you may contact AGL directly to enquire about rebates and concessions available.


  6. Default Gravatar
    TheodoreJuly 12, 2017

    Please advise your solar credit rate (buy back).

    • Avatarfinder Customer Care
      RenchJuly 15, 2017Staff

      Hi Theodore,

      Thanks for your inquiry. Please note that we are not affiliated with AGL or any company we feature on our site and so we can only offer you general advice.

      AGL have different Solar features and discount offers for each state in Australia. You may click on each state on this page to have a look at the details.

      Please contact AGL directly for further inquiries.


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