AGL Energy Review
Who is AGL and what are the pros & cons?
AGL Energy was founded in Sydney in 1837, making it one of Australia's oldest companies. It's now one of the country's largest electricity and gas retailers, with over 3.7 million customers in NSW, Victoria, Queensland, South Australia and Western Australia.
AGL Energy: In summary
See the full range of plans on AGL's site and apply securely
Breakdown of offered plans
Only available in Victoria, AGL Essentials is a fixed-rate plan with electricity and gas options. It has competitive usage and supply rates for 12 months and does not have an exit fee. You'll get 5,000 flybuys points over 15 months and a $75 credit on your first bill when you sign up online.
AGL Essentials Saver
Available in NSW, Victoria, Queensland and South Australia, the AGL Essentials saver has the same benefits as AGL Essentials but comes with variable rates and charges that AGL can vary at any time. When signing up online, this plan also offers money off your first bill. It has slightly lower rates than Essentials Plus. It is available to residential customers as part of an ongoing Market Contract for electricity and gas.
AGL Essentials Plus
Available in NSW, Queensland and South Australia, the Essentials Plus plan comes with fixed rates for two years, money off when you sign up online and an annual $40 credit. There is an option for both electricity and gas and up to 5,000 flybuys points over 15 months as well as access to AGL Rewards.
If you are a concession cardholder in Victoria, NSW or Queensland, you can get access to a low-rate energy plan. The AGL Seniors plan comes with fixed usage and supply rates for two years and the AGL Seniors Plus has variable rates and gives eligible customers credits when they sign up.
Does AGL offer solar?
AGL no longer sells solar systems to residential customers directly, but it still offers commercial solar. If you already have solar, you can get AGL's Solar Savers deal if you live in Queensland, NSW, Victoria or South Australia. AGL's Solar Savers plan comes with a feed-in tariff of between 17c/kWh and 21c/kWh and a no-lock-in contract.
How green is AGL?
Once you've selected an electricity plan, you can opt to source a percentage of your electricity from renewable sources. AGL is among the greener energy providers, ranked 5th "greenest" out of 31 with a 3.5-star rating under the 2018 Guide.
Green Choice is the company's accredited GreenPower program. When you add a Green Choice option to your electricity bill, AGL will source electricity equal to 10%, 20% or 100% of your entire household electricity consumption from renewable sources.
The cost for adding Green Choice to your energy account varies depending on the percentage chosen. The cost can range from a small weekly fee to an increase to the cost per kWh.
Does AGL offer any special incentives to sign up?
AGL offers customers a range of different reward options.
- Earn flybuys points. You can earn one flybuys point for every dollar you spend on your electricity and gas bills if you link your flybuys membership with your home energy account and successfully register for an online AGL "My Account" and sign up for eBilling. If you prefer paper bills and don't want to sign up for eBilling, you can earn one flybuys point for every two dollars you spend on your electricity and gas bills.
- AGL Rewards. AGL customers have access to a rewards program that offers discounts on a range of gift cards, shopping products, movie tickets, travel and accommodation. To sign up, register for your "My Account" on the AGL website and activate AGL Rewards.
Can I manage my plan from my phone?
You can manage your electricity, gas and solar on the go with the AGL Energy app. This lets you view and track your energy usage and billing from your phone.
You can also pay by SMS text. Go to your "My Account" settings online and set up an SMS billing reminder with the payment method of your choice. Once you receive the SMS, reply "Pay" for your payment to be deducted on the due date.
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