AGL Energy Review 

Our Verdict: AGL’s a quality option for new customers seeking competitive rates and value-add incentives. However, discounted prices on its cheaper plans won’t last forever.

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AGL Energy is one of the biggest electricity and gas retailers in Australia, with over four million customers across NSW, Victoria, South Australia and Queensland.

But is it the right energy provider for your home or business? Let's find out.

Get a cost estimate from AGL and apply securely online

Name Product Electricity availability Gas availability Features Customer service rating More details Details
AGL
AGL
NSW, VIC, QLD, SA
NSW, VIC, QLD, SA, WA
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
  • Credit card fees
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More infoView details
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Where is AGL Available?

AGL offers electricity services in NSW, Victoria, Queensland and South Australia. Gas customers can get connected in NSW, Victoria, Queensland, South Australia and Western Australia. AGL has both fixed and variable rate plans available. Solar and green energy options are also available. However, not all options are available in every area.

State⚡ Electricity♨️ Gas
NSW
VIC
QLD
TAS
ACT
SA
NT
WA

Compare prices for AGL (June 2021)

Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in NSW who consumes 3,900 kWh a year on a single rate tariff in the Ausgrid network. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the AER annual model usage in the Ausgrid network, the AER reference price is $1,462 / year.

Energy prices change regularly in VIC, NSW, QLD, SA, ACT and TAS. Our pricing and estimates below may not always take these possible changes into account, so please confirm plan details and pricing with the provider before making a decision.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
Residential Essentials Plus
Customer service rating
AGL
Customer service rating
Daily supply charge:
$0.77/day

General usage rates:
$0.24 to $0.24/kWh

16% less

than the reference price

$308

Includes GST
With Residential Essentials Plus, for a residential customer who consumes 3900 kwh a year on a flat rate tariff in the Ausgrid network, the lowest annual cost is $1,232 which is 16% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Residential Solar Savers
Customer service rating
AGL
Customer service rating
Daily supply charge:
$0.91/day

General usage rates:
$0.29/kWh

Equal to

the reference price

$365

Includes GST
With Residential Solar Savers, for a residential customer who consumes 3900 kwh a year on a flat rate tariff in the Ausgrid network, the lowest annual cost is $1,460 which is Equal to the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Residential Basics
Customer service rating
AGL
Customer service rating
Daily supply charge:
$0.91/day

General usage rates:
$0.29 to $0.29/kWh

Equal to

the reference price

$365

Includes GST
With Residential Basics, for a residential customer who consumes 3900 kwh a year on a flat rate tariff in the Ausgrid network, the lowest annual cost is $1,460 which is Equal to the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
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Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in VIC who consumes 4,000 kWh a year on a single rate tariff in the CitiPower network. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the general usage in the CitiPower network the VDO reference price is $1,270 / year.

Energy prices change regularly in VIC, NSW, QLD, SA, ACT and TAS. Our pricing and estimates below may not always take these possible changes into account, so please confirm plan details and pricing with the provider before making a decision.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
Residential Essentials Plus
Customer service rating
AGL
Customer service rating
Daily supply charge:
$1.09/day (01/01-12/31)

General usage rates:
$0.20/kWh (01/01-12/31)

5% less

than Victorian Default Offer

$300

Includes GST
With Residential Essentials Plus, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the CitiPower network, the lowest annual cost is $1,200 which is 5% less than the Victorian Default Offer (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Electric Vehicle Plan (Residential)
Customer service rating
AGL
Customer service rating
Daily supply charge:
$1.08/day (01/01-12/31)

General usage rates:
$0.22/kWh (01/01-12/31)

Equal to

Victorian Default Offer

$317

Includes GST
With Electric Vehicle Plan (Residential), for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the CitiPower network, the lowest annual cost is $1,268 which is Equal to the Victorian Default Offer (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Residential Basics
Customer service rating
AGL
Customer service rating
Daily supply charge:
$1.13/day (01/01-12/31)

General usage rates:
$0.21/kWh (01/01-12/31)

Equal to

Victorian Default Offer

$317

Includes GST
With Residential Basics, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the CitiPower network, the lowest annual cost is $1,268 which is Equal to the Victorian Default Offer (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
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Note: For residents outside of South East Queensland, residents don't get to choose their provider as energy is regulated by the Queensland Competition Authority.

Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in South-East Queensland who consumes 4,600 kWh a year on a single rate tariff in the Energex network. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the AER annual model usage in the Energex network, the AER reference price is $1,508 / year.

Energy prices change regularly in VIC, NSW, QLD, SA, ACT and TAS. Our pricing and estimates below may not always take these possible changes into account, so please confirm plan details and pricing with the provider before making a decision.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
Residential Essentials Plus
Customer service rating
AGL
Customer service rating
Daily supply charge:
$0.93/day

General usage rates:
$0.20 to $0.20/kWh

16% less

than the reference price

$316

Includes GST
With Residential Essentials Plus, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,264 which is 16% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Residential Solar Savers
Customer service rating
AGL
Customer service rating
Daily supply charge:
$1.10/day

General usage rates:
$0.24/kWh

Equal to

the reference price

$377

Includes GST
With Residential Solar Savers, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,508 which is Equal to the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Residential Basics
Customer service rating
AGL
Customer service rating
Daily supply charge:
$1.10/day

General usage rates:
$0.24 to $0.24/kWh

Equal to

the reference price

$377

Includes GST
With Residential Basics, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,508 which is Equal to the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
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Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in South Australia who consumes 4,000 kWh a year on a single rate tariff in the SA Power Network. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Based on the AER annual model usage in the SA Power Networks network, the AER reference price is $1,832 / year.

Energy prices change regularly in VIC, NSW, QLD, SA, ACT and TAS. Our pricing and estimates below may not always take these possible changes into account, so please confirm plan details and pricing with the provider before making a decision.

Name Product Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
Residential Essentials Saver - No Exit Fee
Customer service rating
AGL
Customer service rating
Daily supply charge:
$0.78/day

General usage rates:
$0.33 to $0.33/kWh

12% less

than the reference price

$403

Includes GST
With Residential Essentials Saver - No Exit Fee, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the SA Power Networks network, the lowest annual cost is $1,612 which is 12% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Residential Essentials - No Exit Fee
Customer service rating
AGL
Customer service rating
Daily supply charge:
$0.77/day

General usage rates:
$0.33/kWh

13% less

than the reference price

$398

Includes GST
With Residential Essentials - No Exit Fee, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the SA Power Networks network, the lowest annual cost is $1,592 which is 13% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Residential Solar Savers - No Exit Fee
Customer service rating
AGL
Customer service rating
Daily supply charge:
$0.88/day

General usage rates:
$0.38/kWh

Equal to

the reference price

$458

Includes GST
With Residential Solar Savers - No Exit Fee, for a residential customer who consumes 4000 kwh a year on a flat rate tariff in the SA Power Networks network, the lowest annual cost is $1,832 which is Equal to the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
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Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in South Australia who consumes 4,000 kWh a year on a single rate tariff in the SA Power Network. Always check the providers site before applying - Your actual bill may vary, depending on your usage.

Name Product _compare_ Rates Reference Price Estimated Quarterly Price Reference Price Desc Mobile More details
No items match the given criteria.
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A quick review of AGL Energy

Pros

  • AGL offers loyalty rewards, including select discounts on gift cards, movie tickets, travel and accommodation. Flybuys rewards customers can also earn points.
  • AGL plans do not have any exit fees.

Cons

  • Many of AGL's cheaper plans only offer benefits for a set period (this is known as the "Energy Plan Period"). After this period, rates can increase.

What plans are offered by AGL?

Electric

Electricity

Only available in Victoria, AGL Essentials is a fixed-rate electricity plan. It has competitive usage and supply rates for 12 months and does not have an exit fee. You'll get 5,000 flybuys points over 15 months and a $75 credit on your first bill when you sign up online.

Available in NSW, Victoria, Queensland and South Australia, the AGL Essentials saver has the same benefits as AGL Essentials but comes with variable rates and charges that AGL can vary at any time. When signing up online, this plan also offers money off your first bill. It has slightly lower rates than Essentials Plus. It is available to residential customers as part of an ongoing Market Contract for electricity and gas.

Available in NSW, Queensland and South Australia, the Essentials Plus plan comes with fixed rates for two years, money off when you sign up online and an annual $40 credit. There is an option for both electricity and gas and up to 5,000 flybuys points over 15 months as well as access to AGL Rewards.

If you are a concession cardholder in Victoria, NSW or Queensland, you can get access to a low-rate energy plan. The AGL Seniors plan comes with fixed usage and supply rates for two years and the AGL Seniors Plus has variable rates and gives eligible customers credits when they sign up.

Gas

Gas

As with electricity, AGL Essentials is a fixed-rate gas plan. You'll the same flybuys points over 15 months and $75 off your first bill for online signups.

The AGL Essentials saver gas plan is similar to AGL Essentials but with variable rates. You also get sign-up credits off your first bill of up to $50 each for electricity and gas.

The Essentials Plus gas plan costs a bit more than the Essential Saver plan but has a fixed rate for two years. In addition to the $475 off, you also get a $40 credit yearly.

The AGL Seniors plan provides customers from NSW and QLD with fixed usage and supply rates for a year plus a $25 sign-up credit. Customers in Western Australia has the AGL WA Seniors gas plan.

Solar panel

Does AGL Energy offer solar?

1st Energy does not install solar panels, but it does offer solar feed-in tariffs that vary depending on which plan you select and which state you live in. On average, 1st Energy's solar tariffs are consistently lower than other electricity providers.

The exception is Victoria, where feed-in tariffs are regulated.

Tag discount

Does AGL Energy offer any special incentives to sign up?

AGL offers customers a range of different reward options.

  • Earn flybuys points. You can earn one flybuys point for every dollar you spend on your electricity and gas bills if you link your flybuys membership with your home energy account and successfully register for an online AGL "My Account" and sign up for eBilling. If you prefer paper bills and don't want to sign up for eBilling, you can earn one flybuys point for every two dollars you spend on your electricity and gas bills.
  • AGL Rewards. AGL customers have access to a rewards program that offers discounts on a range of gift cards, shopping products, movie tickets, travel and accommodation. To sign up, register for your "My Account" on the AGL website and activate AGL Rewards.

Green energy

How green is AGL?

AGL has a "carbon neutral" offer, where residential customers can spend $1 a week to opt into carbon neutral electricity. This program is certified by Climate Active, a government-backed program which works with businesses to achieve carbon neutrality.

The "carbon neutral" certification doesn't mean your electricity no longer produces carbon emissions. Instead, AGL will calculate the carbon emissions associated with your power and purchase an equivalent number of carbon offsets.

These take the form of carbon offset projects, including native forest regeneration in Australia and the Burn Stoves project, which provides efficient, clean-burning stoves to Kenyans. If you want to know more about AGL's work on carbon neutrality, see their Climate Active page.

Mobile phone

Can I manage my plan from my phone?

You can manage your electricity, gas and solar on the go with the AGL Energy app. This lets you view and track your energy usage and billing from your phone.

You can also pay by SMS text. Go to your "My Account" settings online and set up an SMS billing reminder with the payment method of your choice. Once you receive the SMS, reply "Pay" for your payment to be deducted on the due date.

Get a cost estimate

AGL Business Energy Review

small business icon

What plans are offered for small businesses?

AGL has a couple of plans available for small businesses in NSW, VIC, SA, QLD and WA. Small businesses are those with up to 10 sites that spend less than $30,000 on electricity and less than $50,000 on gas each year.

Business Essentials

The Business Essentials plan provides fixed rate electricity on a 30-day payment term, and rates are fixed for 12 months before reverting to variable. There are no contracts and no exit fees.

Business Essentials

The Business Essentials Saver plan offers variable rate electricity with a 14-day payment term.
There are no lock-in contracts or exit fees.

Business Essentials Saver

Business Essentials supplies natural gas on a fixed rate with a 30-day payment term. After 12 months, your rates will no longer be fixed and become variable again. There are zero exit fees.

Business Essentials Saver

There re no lock-in contracts on the Business Essentials Saver plan. Gas is supplied at a variable rate with a 14-day payment term.

large business icon

What plans are offered for large businesses?

AGL defines large businesses as those with over 10 sites that spend more than $30,000 on power and $50,000 on gas each year. They don't publish their energy plans and contracts for these businesses online, but large businesses will get access to the AGL Large Business New Connections team, which offers:

  • Updates via SMS and email.
  • A dedicated contact phone number and email address.
  • Online access so the business can request new connections, and track connection progress in real time.

What tools does AGL offer specifically for businesses?

AGL Large Business New Connections Team, which helps large businesses get connected more easily and efficiently.

  • 24/7 call centre access or online support.
  • Flexible payment options.
  • Access to EOFY and GST statements.
  • Carbon neutral plans, available for small businesses. Pay extra to have the carbon emissions from your electricity plan balanced out by carbon offset investment.

Contact details
Small/medium Business enquiries: 133 835 (8am - 4pm) | Large Business New Connections Team: 1300 793 477

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a 'peak tariff', 'peak only' or an 'anytime tariff'. There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.


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12 Responses

    Default Gravatar
    NumberwomanAugust 4, 2019

    Your website shows that some energy providers charge credit card fees. When I check the individual provider (AGL) I see lots of information about how to pay, but no information about the credit card fee.

      Avatarfinder Customer Care
      MaiAugust 5, 2019Staff

      Hi Numberwoman,

      Thank you for contacting Finder.

      In most cases, you will be see the payment fees if you will visit the energy provider’s terms and conditions though their website. Looking at AGL’s T&Cs, using a Visa or Mastercard credit card as a mode of payment will incur a processing fee of up to 0.45% (GST incl.).

      Hope that helps.

      Kind Regards,
      ​Mai

    Default Gravatar
    JohnMay 21, 2018

    I would like to know the approx cost of an at home refill for a 45kg gas bottle. I have not been able to find unit rates anywhere and therefore comparison is difficult. Basically, all I want is the unit rate for the gas, I do not need bottle hire or exchange bottle charges.

    Cheers,
    John

      Avatarfinder Customer Care
      JeniMay 21, 2018Staff

      Hi John,

      Thank you for getting in touch with finder.

      As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice.

      Approximately, some energy companies sell 45kg bottles for $96 if paid at time of placing order up to $102. For your other enquiries, you may call AGL at 131245.

      I hope this helps.

      Have a great day!

      Cheers,
      Jeni

    Default Gravatar
    DianneApril 24, 2018

    I appear to not be receiving any frequent flyer points, why when I signed up for them twelve months ago.

      Default Gravatar
      ArnoldApril 24, 2018

      Hi Dianne,

      Thanks for your inquiry.

      You may have to check with your credit card provider and have a look at the terms and conditions of the card. Most rewards card has a list of eligible purchases that earn corresponding points. These eligible purchases may vary extensively between providers. It would be best to contact them directly to verify and check if you are eligible to receive points for the payments you have been making. In the meantime, you can check our guide on how to earn points on frequent flyer card.

      Hope this information helps

      Cheers,
      Arnold

    Default Gravatar
    WendyOctober 12, 2017

    Hi
    Due to long holidays , I will move from the current apartment from 07/11/2017.
    And when I come back at the end of February of 2018 , I will rent a new locations .

    Can you please let me know do I need to cancel my electricity plan ?
    Or Can I transfer my plan to a new address when I rent a new apartment ?

    Best regards

      Avatarfinder Customer Care
      HaroldOctober 13, 2017Staff

      Hi Wendy,

      Thank you for your inquiry.

      The ability to transfer your current plan to your supposed new address may vary depending where you live. If the energy supplier offers services there then you should be able to transfer your plan.

      I hope this information has helped.

      Cheers,
      Harold

    Default Gravatar
    maxJuly 13, 2017

    Do I still get the 7 cent rebate for power fed back into the grid from my solar panels, the same as I do with Synergy?

      Default Gravatar
      LiezlJuly 14, 2017

      Hi Max,

      Thanks for your question. Just to confirm, you have reached finder, not actually AGL and neither do we represent them.

      If you wish to receive a quotation, please fill in your details in the form above and a consultant will work with you to compare range of energy suppliers in your area. Alternatively, you may contact AGL directly to enquire about rebates and concessions available.

      Cheers,
      Liezl

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