AGL Energy: Electricity and gas plans

Thinking about switching to AGL? Find out what the most established energy provider in Australia has to offer.

Is AGL right for me?

AGL energy logo

  • What does AGL offer? Electricity in NSW, VIC, QLD and SA as well as gas in NSW, VIC, QLD, SA and WA. Solar and green energy options are also available.
  • Product highlights. AGL offers loyalty rewards, including select discounts on gift cards, movie tickets, travel and accommodation. flybuys rewards customers can also earn points.
  • Watch out for. Many of AGL's cheaper plans require a longer term commitment to enjoy discounts. Other plans only offer discounts for a set period, after which rates can drastically increase.

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AGL electricity and gas

The Australian Gas Light Company got its start providing gas lighting to Sydney back in 1837, but these days, it simply goes by the name AGL.

AGL offers electricity services in NSW, Victoria, Queensland and South Australia. Gas customers can get connected in NSW, Victoria, Queensland, South Australia and Western Australia.

Pricing will vary depending on the supplier, which is determined by your address. It does offer electricity plans with either fixed or variable rates, so it's important to compare before signing up to make sure you aren't paying more than you have to.

State โšก Electricity โ™จ๏ธ Gas
NSW โœ… โœ…
VIC โœ… โœ…
QLD โœ… โœ…
TAS โŒ โŒ
ACT โŒ โŒ
SA โœ… โœ…
NT โŒ โŒ
WA โŒ โœ…

Does AGL offer solar power?

AGL no longer sells solar systems to customers directly, but the company can still organise installation through a third party. Once your home has been set up with solar panels, AGL offers a performance monitoring platform called "Solar Command" to ensure you're getting the best performance from your panels.

  • If you already have solar panels, you can sign up to an AGL plan with a solar feed-in tariff. Once connected, you can use the Solar Command platform to monitor performance and get the most out of your system.
  • If you do not already have solar panels installed, AGL can assist you in finding a third-party installer via a short questionnaire.

Does AGL offer GreenPower?

Once you've selected an electricity plan, you can opt to source a percentage of your electricity from renewable sources.

AGL Green Choice is the company's accredited GreenPower program. When you add a Green Choice option to your electricity bill, AGL will source electricity equal to 10%, 20% or 100% of your entire household energy consumption from renewable sources.

The cost for adding Green Choice to your energy account varies depending on the percentage chosen. The cost can range from a small weekly fee to an increase to the cost per kWh.

AGL Rewards

AGL offers customers a range of different reward options.

  • Earn flybuys points. By linking your flybuys account with AGL, you can earn 1 flybuys point for every dollar you spend on your electricity or gas bill. It also offers a bonus 10,000 points for eligible new customers switching to AGL.
  • AGL Rewards. AGL offers customers a dedicated rewards program that promises exclusive discounts on gifts, movies, travel and accommodation. Once you've signed up, you access these discounts through the My Account portal.
  • Smart home bonus. On selected energy plans, AGL offers a bonus Amazon Echo Dot (3rd gen).

How can I pay my AGL bills?

AGL offers multiple payment plan options to choose from:

Why consider AGL?

  • Bundle and save. You can enjoy extra discounts if you bundle electricity and gas plans.
  • Green power. AGL's Green Choice program lets you choose to source up to 100% of your electricity from renewable sources.
  • AGL rewards. Whether it's flybuys points or discounted accommodation, travel or movie tickets, getting rewarded for being a customer can have big benefits.
  • Useful energy tools. AGL has digital platforms like Energy Online, AGL IQ and the AGL Energy App which let you closely manage and stay on top of your household electricity usage.
  • Payment options. Pay with direct debit, eBilling, BPAY, SMS Pay, PayPal, credit card, via bank account, mailing in a cheque or even in person at any post office.
  • Bill smoothing. Energy costs change throughout the year which can lead to unexpected shortfalls and be a real headache for budget and planning purposes. Bill smoothing averages the total estimated cost of your annual energy bill across the year and breaks it into your choice of weekly, fortnightly or monthly payment instalments.

How do I contact AGL for support?

AGL department Number
Gas and electricity 131 245
(Calling from overseas) +613 8633 6000
Pay your bill 1300 657 386
Boiler services 1300 732 245
AGL Rewards 1300 397 079

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10 Responses

  1. Default Gravatar
    JohnMay 21, 2018

    I would like to know the approx cost of an at home refill for a 45kg gas bottle. I have not been able to find unit rates anywhere and therefore comparison is difficult. Basically, all I want is the unit rate for the gas, I do not need bottle hire or exchange bottle charges.


    • Avatarfinder Customer Care
      JeniMay 21, 2018Staff

      Hi John,

      Thank you for getting in touch with finder.

      As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice.

      Approximately, some energy companies sell 45kg bottles for $96 if paid at time of placing order up to $102. For your other enquiries, you may call AGL at 131245.

      I hope this helps.

      Have a great day!


  2. Default Gravatar
    DianneApril 24, 2018

    I appear to not be receiving any frequent flyer points, why when I signed up for them twelve months ago.

    • Default Gravatar
      ArnoldApril 24, 2018

      Hi Dianne,

      Thanks for your inquiry

      You may have to check with your credit card provider and have a look at the terms and conditions of the cad. Most rewards card has a list of eligible purchases that earn corresponding points. These eligible purchases may vary extensively between providers. It would be best to contact them directly to verify and check if you are eligible to receive points for the payments you have been making. You may also want to check this page on how you can earn points on your frequent flyer card.

      Hope this information helps


  3. Default Gravatar
    WendyOctober 12, 2017

    Due to long holidays , I will move from the current apartment from 07/11/2017.
    And when I come back at the end of February of 2018 , I will rent a new locations .

    Can you please let me know do I need to cancel my electricity plan ?
    Or Can I transfer my plan to a new address when I rent a new apartment ?

    Best regards

    • Avatarfinder Customer Care
      HaroldOctober 13, 2017Staff

      Hi Wendy,

      Thank you for your inquiry.

      The ability to transfer your current plan to your supposed new address may vary depending where you live. If the energy supplier offers services there then you should be able to transfer your plan.

      I hope this information has helped.


  4. Default Gravatar
    maxJuly 13, 2017

    Do I still get the 7 cent rebate for power fed back into the grid from my solar panels, the same as I do with Synergy?

    • Default Gravatar
      LiezlJuly 14, 2017

      Hi Max,

      Thanks for your question. Just to confirm, you have reached finder, not actually AGL and neither do we represent them.

      If you wish to receive a quotation, please fill in your details in the form above and a consultant will work with you to compare range of energy suppliers in your area. Alternatively, you may contact AGL directly to enquire about rebates and concessions available.


  5. Default Gravatar
    TheodoreJuly 12, 2017

    Please advise your solar credit rate (buy back).

    • Avatarfinder Customer Care
      RenchJuly 15, 2017Staff

      Hi Theodore,

      Thanks for your inquiry. Please note that we are not affiliated with AGL or any company we feature on our site and so we can only offer you general advice.

      AGL have different Solar features and discount offers for each state in Australia. You may click on each state on this page to have a look at the details.

      Please contact AGL directly for further inquiries.


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