AGL electricity and gas provider

The Australian Gas Light Company (AGL)

Thinking about switching to AGL? Find out what the oldest energy provider in Australia has to offer.

⚡ Electricity plans available in NSW, VIC QLD, SA | ♨ Gas plans available in NSW, VIC, QLD, SA, WA

These days the Australian Gas Light Company simply goes by the name AGL. It got its start providing gas lighting to Sydney in 1837, and now provides electricity and gas options across Australia.

AGL is one of the most diverse power suppliers in Australia with a range of gas, electric, solar PV, hydroelectric, wind power, landfill gas and biomass power sources. If you want to combine the benefits of going green with the advantages of a reliable, established and high quality power company, AGL might be worth considering.

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Does AGL offer solar power and other renewables?

Yes. AGL is one of Australia’s premier solar power and renewable energy suppliers, sourcing electricity from solar photovoltaics, hydroelectric, biomass, landfill gas, biogas, thermal energies and wind power.

Solar from AGL

If you want make the switch to renewables with solar power, AGL is a solid choice because it can supply the solar panels, batteries and monitoring equipment, provide installation services and help you care for it over the years.

  • If you already have solar panels, you can make the switch by contacting AGL. It will work with you to draw up a contract, and send you an info pack with everything you need to know. Confirm all the details, read the fine print and make sure everything is to your satisfaction, and then after signing up you can start accessing AGL Solar Command to get the most out of your system.
  • If you do not already have solar panels installed, AGL can help. Call it to speak with a solar expert who can answer all your questions and help you determine whether solar is really the right way to go with consideration to your roof direction, space and strength, optimal installation procedures and other factors.

AGL renewable energy plans

Add AGL Green Choice products to help offset your household's environmental impact. When you add these, AGL will source electricity equal to 10%, 20% or 100% of your entire household energy consumption from renewable sources.

What are the benefits of signing up with AGL?

  • Choose electricity or gas, or combine both for an added discount. AGL offers a range of power sources, depending on what's available at your location.
  • Get your power with a provider that has a range of eco-friendly sources. AGL sources energy from a range of renewables, making it easier to deliver cleaner energy.
  • Earn flybuys points with AGL. Energy bills are an unavoidable expense that you will always have to pay. As such, it makes a lot of sense to get rewarded for this cost. For every dollar you spend on eligible residential AGL gas or electricity bills, or AGL products and services, you could get one flybuys point. Eligible new customers can also get up to 10,000 flybuys BONUS POINTS when signing up to AGL online (customers in WA, and certain others, are not eligible).
  • Enjoy great AGL rewards. Signing on with AGL can get you access to discounted gift cards, movie tickets, meals, travel, accommodation, attractions, theme parks and more. Stay on top of your available rewards by signing up for the newsletter or simply checking online to see what’s available. These freebies are unlimited and you can keep getting them until your membership expires.
  • Take advantage of AGL energy tools. These include AGL Energy Online, AGL IQ and AGL’s Energy App. These let you more closely manage and stay on top of your household electricity usage, monitor and identify the biggest costs so you can save more money, set goals and track performance, pay your bills wherever you are, build and personalise energy saving plans, and much more.
  • Enjoy more payment options. Pay with direct debit, eBilling, BPAY, SMS Pay, PayPal, credit card, via bank account, mailing in a cheque, or even in person at any post office.
  • Take advantage of bill smoothing. Energy costs change throughout the year which can lead to unexpected shortfalls and be a real headache for budget and planning purposes. AGL bill smoothing eases the pain by averaging the total estimated cost of your annual energy bill across the year in your choice of weekly, fortnightly or monthly instalments.

How to sign up with AGL

AGL makes signing up easy, with the online process taking five minutes. Simply select the service and energy plan you want and fill out your account details to start the signup. Besides an email address, the only documents you need on hand are a drivers licence, Medicare card or passport to complete the sign up.

  • Life support machines. If you are wanting to sign up to AGL and have a life support machine installed at your residence you must call them at 131 245.

How can I pay my bills?

AGL offers multiple payment plan options, and you can choose from:

  • Pay online. Visit the site, enter the bill reference number provided, and pay online with credit card or PayPal.
  • Set up SMS Pay. Go to your 'My Account' settings online and set up an SMS billing reminder with the payment method of your choice. Once your receive the SMS, reply 'Pay' for your payment to be deducted on the due date.
  • Pay straight from your Bank Account. A fee-free option for paying your AGL bills, payments take approximately 48 hours to process.
  • Set up a direct debit. This way you can automatically pay the bills when due, drawn from your chosen savings, cheque, credit card or PayPal account.
  • Use BPAY.Efficiently and easily pay the bills with this method, with the added bonus of no paperwork.
  • Pay by Centrepay. Customers who get Centrelink payments can organise for a regular proportion of these go directly to AGL to pay the bills. This is best used with bill smoothing to avoid unexpected shortfalls.
  • Pay by mail. Send your payment slip together with a cheque or money order to AGL Sales Pty Ltd, Locked Bag 20024, Melbourne VIC, 3001. Or for WA customers, Locked Bag 17, Cloisters Square PO, WA 6850.
  • Pay in Person. Simply visit an Australia Post branch to pay in person with Post Billpay, for a variety of payment options.

Who do I call for help or assistance?

  • Power outages. If you are experiencing power outages, or if your electricity isn’t working, call the Faults and Emergencies phone number on the front of your AGL bill. This will get you in touch with the power distribution company in your area. They’re the ones who will generally be responsible for solving these problems.
  • Hot water, and appliance installation and repair: Call 131 766 to get in touch with AGL Smarter Living.
  • Solar enquiries: Call 1300 377 118 for all solar product enquiries.
  • Gas flow and other problems. For general enquiries and gas issues, including if you have no gas at all, it’s been disconnected for unknown reasons, if your meter was stolen or if you need a meter re-light, call AGL on 131 245.

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10 Responses

  1. Default Gravatar
    May 21, 2018

    I would like to know the approx cost of an at home refill for a 45kg gas bottle. I have not been able to find unit rates anywhere and therefore comparison is difficult. Basically, all I want is the unit rate for the gas, I do not need bottle hire or exchange bottle charges.


    • finder Customer Care
      JeniMay 21, 2018Staff

      Hi John,

      Thank you for getting in touch with finder.

      As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice.

      Approximately, some energy companies sell 45kg bottles for $96 if paid at time of placing order up to $102. For your other enquiries, you may call AGL at 131245.

      I hope this helps.

      Have a great day!


  2. Default Gravatar
    April 24, 2018

    I appear to not be receiving any frequent flyer points, why when I signed up for them twelve months ago.

    • Default Gravatar
      ArnoldApril 24, 2018

      Hi Dianne,

      Thanks for your inquiry

      You may have to check with your credit card provider and have a look at the terms and conditions of the cad. Most rewards card has a list of eligible purchases that earn corresponding points. These eligible purchases may vary extensively between providers. It would be best to contact them directly to verify and check if you are eligible to receive points for the payments you have been making. You may also want to check this page on how you can earn points on your frequent flyer card.

      Hope this information helps


  3. Default Gravatar
    WendyOctober 12, 2017

    Due to long holidays , I will move from the current apartment from 07/11/2017.
    And when I come back at the end of February of 2018 , I will rent a new locations .

    Can you please let me know do I need to cancel my electricity plan ?
    Or Can I transfer my plan to a new address when I rent a new apartment ?

    Best regards

    • finder Customer Care
      HaroldOctober 13, 2017Staff

      Hi Wendy,

      Thank you for your inquiry.

      The ability to transfer your current plan to your supposed new address may vary depending where you live. If the energy supplier offers services there then you should be able to transfer your plan.

      I hope this information has helped.


  4. Default Gravatar
    maxJuly 13, 2017

    Do I still get the 7 cent rebate for power fed back into the grid from my solar panels, the same as I do with Synergy?

    • Default Gravatar
      LiezlJuly 14, 2017

      Hi Max,

      Thanks for your question. Just to confirm, you have reached finder, not actually AGL and neither do we represent them.

      If you wish to receive a quotation, please fill in your details in the form above and a consultant will work with you to compare range of energy suppliers in your area. Alternatively, you may contact AGL directly to enquire about rebates and concessions available.


  5. Default Gravatar
    July 12, 2017

    Please advise your solar credit rate (buy back).

    • finder Customer Care
      RenchJuly 15, 2017Staff

      Hi Theodore,

      Thanks for your inquiry. Please note that we are not affiliated with AGL or any company we feature on our site and so we can only offer you general advice.

      AGL have different Solar features and discount offers for each state in Australia. You may click on each state on this page to have a look at the details.

      Please contact AGL directly for further inquiries.


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