AGL Energy: Electricity and gas plans

Thinking about switching to AGL? Find out what the most established energy provider in Australia has to offer.

AGL

Is AGL right for me?

  • What does AGL offer? Electricity in NSW, VIC, QLD and SA as well as gas in NSW, VIC, QLD, SA and WA (regions in each state may vary). Solar and green energy options are also available. However, not all options are available in every area.
  • Product highlights. AGL offers loyalty rewards, including select discounts on gift cards, movie tickets, travel and accommodation. flybuys rewards customers can also earn points. There are also no exit fees on any AGL plans.
  • Watch out for. Many of AGL's cheaper plans only offer benefits for a set period (this is known as the "Energy Plan Period"). After this period, rates can increase.

See the full range of plans on AGL's site and apply securely

Updated November 23rd, 2019
Name Product Electricity availability Gas availability Billing Green rating Details More details
AGL
NSW
VIC
QLD
SA
NSW
VIC
QLD
SA
WA
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Credit card fees
Go to site
More info

Compare up to 4 providers

Important: Providers may change or remove discounts at any time. Always check the provider's website for what discounts are available.

AGL electricity and gas

The Australian Gas Light Company got its start providing gas lighting to Sydney back in 1837, but these days, it simply goes by the name AGL.

AGL offers electricity services in NSW, Victoria, Queensland and South Australia. Gas customers can get connected in NSW, Victoria, Queensland, South Australia and Western Australia. Keep in mind, while AGL operates in these states, not all options are offered in every area. Make sure to check what's available in your postcode by checking your address on the AGL site.

Pricing will vary depending on the supplier, distribution area and meter configuration, which is determined by your address. It does offer electricity plans with either fixed or variable rates, so it's important to compare before signing up to make sure you aren't paying more than you have to.

State⚡ Electricity♨️ Gas
NSW
VIC
QLD
TAS
ACT
SA
NT
WA

Can I get solar power?

AGL no longer sells solar systems to residential customers directly, but it still does offer commercial solar.

Can I get GreenPower?

Once you've selected an electricity plan, you can opt to source a percentage of your electricity from renewable sources.

Green Choice is the company's accredited GreenPower program. When you add a Green Choice option to your electricity bill, AGL will source electricity equal to 10%, 20% or 100% of your entire household electricity consumption from renewable sources.

The cost for adding Green Choice to your energy account varies depending on the percentage chosen. The cost can range from a small weekly fee to an increase to the cost per kWh.


How to earn flybuys and AGL Rewards

AGL offers customers a range of different reward options.

  • Earn flybuys points. You can earn one flybuys point for every dollar you spend on your electricity and gas bills if you link your flybuys membership with your home energy account and successfully register for an online AGL account or 'My Account' and sign up for eBilling. If you prefer paper bills and don't want to sign up for eBilling, you can earn one flybuys point for every two dollars you spend on your electricity and gas bills.
  • AGL Rewards. AGL customers have access to a rewards program that offers discounts on a range of gift cards, shopping products, movie tickets, travel and accommodation. To sign up, register for 'My Account' on the AGL website and activate AGL Rewards.

How can I pay my bills?

AGL offers multiple payment plan options to choose from. Keep in mind, fees may apply for some payment options.


Why consider AGL?

  • Green power. AGL's Green Choice program lets you choose to source up to 100% of your electricity from renewable sources.
  • AGL rewards. Whether it's flybuys points or discounted accommodation, travel or movie tickets, getting rewarded for being a customer can have big benefits.
  • Useful energy tools.AGL has digital platforms like My Account and the AGL Energy App which let you take control of your AGL energy accounts, check your bill/s and manage your account.
  • Payment options. Pay with direct debit, BPAY, SMS Pay, PayPal, credit card, via bank account, mailing in a cheque or even in person at any post office.
  • Bill smoothing. Energy costs change throughout the year which can lead to unexpected shortfalls and be a real headache for budget and planning purposes. Bill smoothing works by spreading estimated yearly energy costs over small, regular instalments (monthly, fortnightly or weekly).

How do I contact AGL for support?

AGL departmentNumber
Sales and Customer Service Enquiries+131 245
(Calling from overseas)+613 8633 6000
Pay your bill1300 657 386
AGL Rewards1300 397 079

Compare AGL plans with help from a broker

Was this content helpful to you? No  Yes

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.

12 Responses

  1. Default Gravatar
    NumberwomanAugust 4, 2019

    Your website shows that some energy providers charge credit card fees. When I check the individual provider (AGL) I see lots of information about how to pay, but no information about the credit card fee.

    • Avatarfinder Customer Care
      MaiAugust 5, 2019Staff

      Hi Numberwoman,

      Thank you for contacting Finder.

      In most cases, you will be see the payment fees if you will visit the energy provider’s terms and conditions though their website. Looking at AGL’s T&Cs, using a Visa or Mastercard credit card as a mode of payment will incur a processing fee of up to 0.45% (GST incl.).

      Hope that helps.

      Kind Regards,
      ​Mai

  2. Default Gravatar
    JohnMay 21, 2018

    I would like to know the approx cost of an at home refill for a 45kg gas bottle. I have not been able to find unit rates anywhere and therefore comparison is difficult. Basically, all I want is the unit rate for the gas, I do not need bottle hire or exchange bottle charges.

    Cheers,
    John

    • Avatarfinder Customer Care
      JeniMay 21, 2018Staff

      Hi John,

      Thank you for getting in touch with finder.

      As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice.

      Approximately, some energy companies sell 45kg bottles for $96 if paid at time of placing order up to $102. For your other enquiries, you may call AGL at 131245.

      I hope this helps.

      Have a great day!

      Cheers,
      Jeni

  3. Default Gravatar
    DianneApril 24, 2018

    I appear to not be receiving any frequent flyer points, why when I signed up for them twelve months ago.

    • Default Gravatar
      ArnoldApril 24, 2018

      Hi Dianne,

      Thanks for your inquiry

      You may have to check with your credit card provider and have a look at the terms and conditions of the cad. Most rewards card has a list of eligible purchases that earn corresponding points. These eligible purchases may vary extensively between providers. It would be best to contact them directly to verify and check if you are eligible to receive points for the payments you have been making. You may also want to check this page on how you can earn points on your frequent flyer card.

      Hope this information helps

      Cheers,
      Arnold

  4. Default Gravatar
    WendyOctober 12, 2017

    Hi
    Due to long holidays , I will move from the current apartment from 07/11/2017.
    And when I come back at the end of February of 2018 , I will rent a new locations .

    Can you please let me know do I need to cancel my electricity plan ?
    Or Can I transfer my plan to a new address when I rent a new apartment ?

    Best regards

    • Avatarfinder Customer Care
      HaroldOctober 13, 2017Staff

      Hi Wendy,

      Thank you for your inquiry.

      The ability to transfer your current plan to your supposed new address may vary depending where you live. If the energy supplier offers services there then you should be able to transfer your plan.

      I hope this information has helped.

      Cheers,
      Harold

  5. Default Gravatar
    maxJuly 13, 2017

    Do I still get the 7 cent rebate for power fed back into the grid from my solar panels, the same as I do with Synergy?

    • Default Gravatar
      LiezlJuly 14, 2017

      Hi Max,

      Thanks for your question. Just to confirm, you have reached finder, not actually AGL and neither do we represent them.

      If you wish to receive a quotation, please fill in your details in the form above and a consultant will work with you to compare range of energy suppliers in your area. Alternatively, you may contact AGL directly to enquire about rebates and concessions available.

      Cheers,
      Liezl

  6. Default Gravatar
    TheodoreJuly 12, 2017

    Please advise your solar credit rate (buy back).

    • Avatarfinder Customer Care
      RenchJuly 15, 2017Staff

      Hi Theodore,

      Thanks for your inquiry. Please note that we are not affiliated with AGL or any company we feature on our site and so we can only offer you general advice.

      AGL have different Solar features and discount offers for each state in Australia. You may click on each state on this page to have a look at the details.

      Please contact AGL directly for further inquiries.

      Cheers,
      Rench

Ask a question
Go to site