Aurora Energy review
As the state-owned retailer in Tasmania, Aurora Energy offers prices that may not be the cheapest, but are considered fair by the government. However, since Tasmania was opened up to competition back in 2014, other retailers can now offer cheaper prices.
Aurora is the only provider that sells both gas and electricity in Tasmania. If you want to bundle your services, Aurora is your only choice.
Aurora Energy does have a special subscription app called aurora+ available for 11c/day. It promises to give you daily usage updates on your power so you can track it better – although many recent customer reviews indicate this functionality isn't working at present.
Pros
- Local customer support
- No lock-in contracts or exit fees
Cons
- Low solar feed-in tariffs
- Few customer support options
The estimated yearly cost includes GST for a household in the Tasmanian Networks zone. We've used postcode 7249 to help you get an idea of prices, however, these may vary slightly depending on where you live. Always double-check plan details that matter to you.
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Aurora Energy is a government-owned Tasmanian energy retailer, and at one point was the sole energy provider in the state. It sells electricity and gas to Tasmanian residents.
Can I bundle gas and electricity with Aurora Energy?
You can. So long as you have a natural gas connection to your house, you can purchase both power and gas from Aurora.
That said, the only benefit you'll get is the convenience of having your utilities with one provider – there's no discount for bundling.
Read a more detailed review on
Customer service
★★★★
4.1 out of 5 stars For a snapshot of Aurora Energy's customer service, we can use data in the 2019-2020 market report from the Australian Energy Regulator. Aurora Energy was faster to answer calls than other major providers but had twice the percentage of complaints filed against it by customers.
| Average call wait time | 70 seconds | 53 seconds | 99 seconds |
| Calls abandoned before being answered | 8% | 9% | 6% |
| Complaints (% of total customers) | 4% | 2% | 2% |
How can I get in touch with Aurora Energy?
If you need to reach Aurora Energy, there are a couple of ways to get in touch during the week. You can:
- Ring up the customer service team 8am-6pm, Monday to Friday
- Lodge an enquiry using the online general enquiries form for a slower response
Solar Energy
Does Aurora Energy offer solar plans?
Aurora Energy doesn't have solar-specific plans but it will pay you a solar feed-in tariff for each unit of solar power you feed back into the grid if you already have panels.
It doesn't help install new solar systems.
How good is the feed-in tariff?
Green Energy
How green is Aurora Energy?
Green Electricity Guide Rating: 8.09/10
Aurora Energy offers government-accredited GreenPower, which supports renewable energy in Australia. 100% GreenPower means that for each unit of power you use, a unit of power is generated from a renewable source.
For GreenPower, you might pay an extra:
- $7.53 per quarter – 10% GreenPower (0.6c/kWh)
- $15.05 per quarter – 20% GreenPower (1.2c/kWh)
- $37.63 per quarter – 50% GreenPower (3c/kWh)
- $56.44 per quarter – 75% GreenPower (4.5c/kWh)
- $75.25 per quarter – 100% GreenPower (6c/kWh)
Aurora Energy has also partnered with the Bank of us to offer low-interest "green loans" to Tasmanians looking to make their houses more energy-efficient.
Note: 5,000 kWh was used as an average annual power consumption figure based on data from the 2020 Residential energy consumption benchmarks report for the AER. Power consumption varies by state and household size.
Now that you've read our review of Aurora Energy, you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before commiting to a decision.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
- Single rate with a controlled load
- Time of use
- Time of use with a controlled load
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
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