Aurora Energy: Tasmanian gas and electricity plans

Does Aurora offer solar power?

Aurora doesn't offer solar power installations for its customers. Instead, homeowners will need to contact a dedicated solar system installer to get their home ready to generate electricity from the sun. Aurora does, however, offer a feed-in tariff for homes with solar panels installed that are connected to the grid, which feeds the electricity generated back into the Aurora network to offset some of the cost of your electricity bill.

Does Aurora offer GreenPower?

Aurora is a fully GreenPower accredited energy retailer through its AuroraGreen program. This program allows customers to offset the carbon produced from their electricity consumption. Aurora Energy guarantees that it will purchase the requested amount of energy from renewable power sources like wind farms, solar, hydro or biomass.

You can opt to add the GreenPower equivalent to 10%, 20%, 50%, 75% or 100% of your electricity bill, with the price varying depending on the percentage chosen.

Aurora PAYG+

For people who like to be in complete control of how much they spend every month, Aurora offers a convenient prepaid solution to energy bills to eligible customers. Just like a prepaid mobile plan, Aurora's PAYG program lets customers purchase their electricity in advance via a PAYG smart card that can be loaded with energy credits.

This smart card is then inserted into a compatible PAYG meter and the credits are transferred, allowing complete control over your energy spend, with no surprisingly large bills.

However, thanks to the old PAYG meters reaching the end of their life, Aurora is currently updating its PAYG program to the new PAYG+ program. Leveraging smart meters connected to the mobile networks in Tasmania, the new PAYG+ system replaces the older smart cards with an app for smartphones.

These smart meters provide feedback on your usage in 30-minute intervals for a more accurate reflection of the energy you actually use. Because they are always connected and offer nearly real-time usage information, Aurora can offer different pricing structures around peak and off-peak usage.

The PAYG+ offering will initially be available to PAYG customers as their meters are upgraded.

How can I pay my Aurora bills?

Aurora offers multiple payment plan options to choose from:

• Pay online

  Pay online with your Visa or Mastercard via the Aurora energy website.

• Direct debit

  Set and forget, so that your bills are paid automatically on the due date from your nominated bank account. Some plans offer a direct debit discount too.

• Use BPAY

  Pay directly from your online banking account when it suits you to Biller code 5595, using your Aurora Energy account number as your reference.

• Pay by Centrepay

  Organise fortnightly deductions from your Centrelink benefits to help pay your energy bill.

• EasyPay

  Your energy usage is averaged out over 12 months, making your monthly payment a set amount to help you budget more effectively.

Why consider Aurora?

• Tasmanian born and bred. If you live on the Apple Isle, you have limited choice at the moment.
• Green power. Opt for AuroraGreen to source up to 100% of your electricity from renewable sources.
• PAYG+. If your home has a compatible smart meter, you can take control of your spending by paying up front.
• Payment options. Pay with direct debit, online payments, BPAY or Centrepay.
• Monthly billing. To help you budget better, Aurora's EasyPay averages the price of your annual usage over 12 months to offer simple, even, monthly instalments.

How do I contact Aurora for support?