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Aurora Energy is owned by the Tasmanian government and was the only energy provider in Tasmania until 1st Energy joined the market in 2019. It is the retail arm of Hydro Tasmania, which only owns renewable assets.
If you live in Tasmania, understanding what Aurora offers is vital, so we've put together this complete guide on how we think Aurora stands up.
Get a cost estimate for Aurora Energy and apply securely online
Where is Aurora Energy Available?
Aurora Energy currently only offers electricity and gas to residents of Tasmania. It doesn't do lock-in contracts or discount deals on its plans.
GreenPower can be purchased for below-average rates.
The aurora+ plan involves an app with unusually comprehensive power management capabilities.
There's very little competition in Tasmania, so if you're not happy with Aurora you have at most one other option for electricity and gas.
Customer service rating
Customer service rating
Complaints as percentage of customers
Total complaints in 2019-20
Calls taken within 30 seconds by call centre
Average call centre wait time
Percentage of calls abandoned by call centre
Aurora Energy is Tasmania's state-owned supplier of electricity and was the only choice for Tasmanians until 1st Energy arrived in the market in early 2019. Aurora Energy says it provides uncomplicated power plans with no distracting discounts or offers to ensure its customers can purchase energy with minimal confusion or misdirection.
Since it's a state supplier, it also offers funds and grants to Tasmanian businesses to support the community.
This will provide your residence with electricity at a flat, variable rate. This means you'll pay the same amount per kWh of electricity no matter when you use it.
Essentially a different tariff structure to the flat rate plan, this splits the week up into peak and off-peak periods. You'll pay more than twice as much for electricity used during peak periods than off-peak. Peak periods are weekdays between 7am and 10am and 4pm and 9pm. All other times are off-peak.
Uses the same peak/off-peak rates and periods as the previous plan, but employs advanced meters and an app to help customers constantly monitor their power use. This is intended to help consumers understand how their power use impacts their bills and adjust their behaviour to reduce it.
aurora+ gives customers the ability to top up their account and pay bills whenever they want. It adds an 11c/day service fee compared to the peak/off-peak plan.
This is not so much a standalone plan as a modification to the others. Aurora Green lets you opt for 10 – 100% GreenPower-certified renewable energy on your other plans for a certain extra charge per kWh.
Aurora's basic gas offering, supplying Tasmanians with natural gas at a variable rate. As with electricity, there are no lock-in contracts or exit fees.
Does Aurora Energy offer solar?
Aurora does not install solar power systems itself, but it does offer the standard regulated feed-in tariff for Tasmania, currently 9.4c/kWh.
How green is Aurora Energy?
According to the 2018 Green Electricity Guide, Aurora was in the top half of Australian retailers with a score of 5.2/10. In particular, Aurora has an excellent performance in the area of emissions because it only owns renewable assets, lacking any fossil fuel plants.
Where Aurora is lacking is in its lack of energy management and trading support, as well as its largely unknown stance on fossil fuel investment and policy. On the other hand, its Aurora Green GreenPower is available at a below-average rate, making it more accessible to customers.
Does Aurora Energy offer any special incentives to sign up?
No at the moment. We'll update this page if Aurora Energy decides to add any incentives.
Can I manage my plan from my phone?
Yes, you can manage your plan from your phone using the aurora+ app, but only if you have purchased the corresponding aurora+ power plan. The app allows you to not only pay your bills at any time and add prepaid credit to your account, but it gives a highly detailed breakdown of your power use, down to your daily consumption in dollar terms.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a 'peak tariff', 'peak only' or an 'anytime tariff'. There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
Single rate with a controlled load
Time of use
Time of use with a controlled load
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
Maurice Thach is a publisher at Finder who covers anything that sounds hard to compare. This includes life insurance policies, side hustle ideas and energy plans. Maurice has a Bachelor of Commerce from the University of New South Wales, a Tier 2 General Insurance certification and a Tier 1 Life Insurance certification. Outside of work, you'll probably find Maurice hitting up the nearest basketball court.
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