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Powershop review
Our verdict: Powershop may be well-suited to those that like to track their energy usage as it offers a handy mobile app. However, its prices aren't the cheapest around.
Powershop, which is now owned by Shell Energy Australia, is available to energy consumers in NSW, VIC, QLD and SA.
It's rates aren't the cheapest around so you'll be better off comparing all options available to your household before making a decision about Powershop.
The good thing is that Powershop offers a user-friendly mobile app. This will allow you to track your daily energy usage or solar export, and monitor your power bills.
There's no lock-in contract or exit fees involved, so you can always see if Powershop's approach to energy works for you.
Pros
Handy mobile app to track usage and pay bills
Free smart meter for customers
Cons
Now owned buy Shell and no longer the greenest energy provider around
2023 Finder Customer Satisfaction Awards
Highly commended: Electricity provider (VIC)
Powershop took its place as the second finalist after scoring a 4 out of 5 or above in a bunch of categories including customer service, features and benefits, ease of application and overall customer satisfaction.
The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3911kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Jemena network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4613kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the SA Power network who consumes 4011kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Jemena network who consumes 18542MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the AusNet Services network who consumes 46000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Powershop offers
Deal
$150 sign-up credit
Customers can get $150 off their first electricity bill when they switch to Powershop's Switch Saver plan. Available to new QLD customers only.
Powershop sells energy in Powerpacks that you can choose according to your budget and power needs.
Here's a breakdown of the Powerpacks on offer:
Future Savings Pack
Pay in advance for your energy usage and save more the further out you buy the plan.
GreenPower Pack
Pay a premium of 3.74c/kWh to reduce your energy's carbon footprint with GreenPower, a government-managed program supporting renewable energy generation.
Your Community Energy Pack
Pay a premium price (6.6c/kWh) to help build community renewable energy projects.
Loyalty and Reward Packs
Limited-time offers that'll get you access to loyalty discounts and fun prize draws.
Pay for your energy consumption in advance and enjoy more savings the further out you buy the plans. You can buy power for days or months to come. This gives you the ability to buy the exact amount of power you need.
📱 Handy mobile app
Powershop's mobile app allows you to regularly track your energy usage, identify any energy-inefficient appliances and manage excess use of power. You can also pay your bills and purchase Powerpacks via the app.
🔌 Free smart meter installation
You can fill out a form on the Powershop website and get a free smart meter installed to better track your energy consumption.
Customer service
App to manage your plan
Payment and energy management assistance
Multiple points of contact
Powershop's smartphone app is user-friendly and provides all the information needed regarding your power use in one place.
You can track your energy, monitor your solar energy, pay your bills and purchase Powerpacks on the go via the app.
Want to get in touch with Powershop? You can:
Call the customer service team between 8am AEDT and 7pm AEDT (Monday to Friday)
Send an email
Fill out an online enquiry form through its website
Customer satisfaction
As of 3 April 2024, Powershop has scored 3.5 out of 5 stars on Finder from 13 user reviews.
As of the same date, its score on Product Review is 2.4/5 stars from 588 user reviews.
Reviews from customers are a mixed bag. Many have complained about customer service problems and rate rises in recent times. Others have left good feedback on its easy-to-use app.
Keep in mind: These reviews are subject to users' experiences and your experience may differ.
Solar Energy
Does Powershop offer solar plans?
Powershop doesn't offer dedicated solar plans but you can access feed-in tariffs (FiTs) on its normal electricity plans.
Good to know. Powershop offers 2 important tools – Insights and Heatmap – to help you track energy usage, see how much you're feeding into the grid and how much energy you're producing.
Green Energy
Is Powershop environmentally friendly?
Green Electricity Guide rating: 7/10
Powershop scored well in the Green Electricity Guide, which ranks energy providers based on their environmental credentials.
It was also one of the finalists atFinder Green Awards 2022. However, the acquisition of Powershop by Shell in February 2022 impacted its original status as the greenest energy provider in Australia.
Ready to sign up with Powershop?
Now that you've read our review of Powershop, you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before committing to a decision.
We've reviewed hundreds of energy plans and written 200+ guides to help you navigate the Aussie energy market. Our experts are seen on TV, print and digital media.
In the last 3 years, we've helped over 1.39 million people compare energy plans by explaining features clearly and simplifying confusing terms and conditions.
Saakshi Gupta is a writer for Finder. She has written for startups and other organisations. Her work has been published on Time Out Melbourne. Saakshi has a Master’s Degree in Media Communication from the University of Melbourne.
To apply for Powershop Deals, please click the green ‘Go to site’ button located above. Upon clicking the button, you will be directed to Powershop’s Site and you can apply from there.
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We live in North Queensland near Mackay can we get your deal.
Darren
Hi Darren,
Thanks for your inquiry
To apply for Powershop Deals, please click the green ‘Go to site’ button located above. Upon clicking the button, you will be directed to Powershop’s Site and you can apply from there.
Hope this information helps
Cheers,
Arnold