- Australia-based customer support
- Live chat support available online
- 12-month fixed rates available on some plans
- No mobile app for plan management
- GreenPower can’t be added to every plan
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Tango Energy's power plans are up to 25% cheaper than the reference price, but you'll pay a lot more if you want GreenPower with your plan. Prices are lowest in VIC and NSW and highest in SA.
Rather than Tango opting in for GreenPower on a plan by paying an extra usage fee, there's a dedicated GreenPower plan called Tango Blue. This has 100% GreenPower included, but is significantly more expensive than the other plans.
These are some of the features of Tango Energy:
Since Tango doesn't have any lock-in contracts, you can always switch to another provider when your 12-month benefit period is up or for any other reason.
Tango Energy is the retail arm of Pacific Hydro Australia and sells electricity plans in NSW, VIC, SA and QLD. You can also get a Tango gas plan in VIC.
If you live in VIC, you'll be able to purchase both your gas and electricity from Tango Energy.
However, you won't get any benefit from bundling beyond the convenience of having both your utilities with a single provider.
Tango doesn't have specific solar plans but it does offer a feed-in tariff on its electricity plans in VIC.
Here's a overview of its feed-in tariffs:
Green Electricity Guide Rating: 6.49/10
Tango Energy is the retail arm of Pacific Hydro Australia, a huge renewables generator. However, Tango doesn't have any green credentials itself beyond offering certified GreenPower on its energy plans.
The exact cost of 100% GreenPower with Tango Energy isn't clear since it is automatically included in the Tango Blue energy plan. No rate is listed separately.
There is no mobile app available from Tango. The only way you can manage your account, adjust billing, change your details and so on is to log onto the online portal.
For a different perspective, the 2019-2020 market report from the Australian Energy Regulator is a great source. This is how Tango Energy performed relative to other providers:
|Tango Energy||Market Average||Major provider average|
|Average call wait time||25 seconds||53 seconds||99 seconds|
|Calls abandoned before being answered||3%||9%||6%|
|Complaints (% of total customers)||2%||2%||2%|
If you want to reach out to Tango Energy with a question or concern, you can:
Good to know: Tango's support team is all local, based in Victoria.
Now that you've read our review of Tango Energy you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before commiting to a decision.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here..
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