Pros
- Australia-based customer support
- Live chat support available online
- 12-month fixed rates available on some plans
Cons
- No mobile app for plan management
- GreenPower can’t be added to every plan
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Tango Energy at a glance
Energy plan prices are changing frequently right now. We calculated typical prices for providers for a 2-3 person household using data from the Energy Made Easy site. Always double-check plan details that matter to you.
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Energy plan prices are changing frequently right now. We calculated typical prices for providers for a 2-3 person household using data taken from each provider's website. Always double-check plan details that matter to you before signing up.
1 - 4 of 4
Energy plan prices are changing frequently right now. We calculated typical prices for providers for a 2-3 person household using data from the Energy Made Easy site. Always double-check plan details that matter to you.
1 - 4 of 4
Energy plan prices are changing frequently right now. We calculated typical prices for providers for a 2-3 person household using data from the Energy Made Easy site. Always double-check plan details that matter to you.
1 - 4 of 4
Tango Energy review: Our verdict
Tango Energy's power plans are up to 25% cheaper than the reference price, but you'll pay a lot more if you want GreenPower with your plan. Prices are lowest in VIC and NSW and highest in SA.
Rather than Tango opting in for GreenPower on a plan by paying an extra usage fee, there's a dedicated GreenPower plan called Tango Blue. This has 100% GreenPower included, but is significantly more expensive than the other plans.
These are some of the features of Tango Energy:
- 12 months of fixed rates available on some plans
- Digital live chat support means you can get in touch quickly during support hours
What's the catch?
- Although Tango is owned by Pacific Hydro, a big renewables generator, it's not necessarily too green itself
- No mobile app available – you can only manage your plan through the online account portal
Since Tango doesn't have any lock-in contracts, you can always switch to another provider when your 12-month benefit period is up or for any other reason.
Where is Tango Energy available?
Tango Energy is the retail arm of Pacific Hydro Australia and sells electricity plans in NSW, VIC, SA and QLD. You can also get a Tango gas plan in VIC.
Can I bundle gas and electricity with Tango Energy?
If you live in VIC, you'll be able to purchase both your gas and electricity from Tango Energy.
However, you won't get any benefit from bundling beyond the convenience of having both your utilities with a single provider.
Solar Energy
Does Tango Energy offer solar plans?
Yes. Tango Energy will not only arrange the installation of your solar system, it will also pay solar feed-in tariffs for power that you export to the grid.
How good is the feed-in tariff?
We've given an overview of Tango feed-in tariffs by state below, compared to state-specific benchmarks where available.
Despite being backed by Pacific Hydro, Tango has low tariffs across the board, with minimal tariffs being offered in every state.
- NSW: 5.5c/kWh
- VIC: 6.7c/kWh
- QLD: 5c/kWh
- SA: 7.5c/kWh
Green Energy
How green is Tango Energy?
Green Electricity Guide Rating: 6.49/10
Tango Energy is the retail arm of Pacific Hydro Australia, a huge renewables generator. However, Tango doesn't have any green credentials itself beyond offering certified GreenPower on its energy plans.
The exact cost of 100% GreenPower with Tango Energy isn't clear since it is automatically included in the Tango Blue energy plan. No rate is listed separately.
User reviews & customer service
There is no mobile app available from Tango. The only way you can manage your account, adjust billing, change your details and so on is to log onto the online portal.
Tango Energy user review and customer service
For a different perspective, the 2019-2020 market report from the Australian Energy Regulator is a great source. This is how Tango Energy performed relative to other providers:
| Tango Energy | Market Average | Major provider average | |
|---|---|---|---|
| Average call wait time | 25 seconds | 53 seconds | 99 seconds |
| Calls abandoned before being answered | 3% | 9% | 6% |
| Complaints (% of total customers) | 2% | 2% | 2% |
How can I get in touch with Tango Energy?
If you want to reach out to Tango Energy with a question or concern, you can:
- Ring up the support team between 8:30am and 7pm AEST weekdays in VIC, NSW and QLD, or from 8am to 6pm AEST in SA.
- Chat with a customer support agent via live chat on the website between 8:30am and 5:30pm AEST Monday to Friday.
- Send an email to the support team if you're not as worried about a fast reply.
Good to know: Tango's support team is all local, based in Victoria.
Looking to switch to Tango Energy?
If you're keen to switch to an energy plan from Tango Energy, you'll need to visit Tango Energy's website directly. From there, you can enter your details and sign up for whatever plan you're interested in.
- Once you're confirmed your order, Tango Energy will take care of the rest. The changeover should take a maximum of 2 business days to complete.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
- Single rate with a controlled load
- Time of use
- Time of use with a controlled load
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here..
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