Tango Energy: Electricity plans

Does Tango Energy offer solar power?

If your home already has solar panels installed, Tango Energy offers solar plans with either a premium feed-in tariff (PFiT) or a retail feed-in tariff (RFiT). While new customers are not able to apply for a PFiT, if you already have a PFiT agreement with another retailer you can bring it across to Tango.

If you don't yet have solar panels on your home, you'll need to arrange solar panel installation before signing up to a solar plan with Tango.

Does Tango Energy offer GreenPower?

Tango Energy is the retailing arm of Pacific Hydro, a renewable energy developer. Since 1992, Pacific Hydro has created and maintained wind, hydro and solar projects around the world. However, though its parent company is focused on renewables, Tango isn't GreenPower certified and doesn't offer any renewable energy plans.

Pacific Hydro

Tango Energy's parent company Pacific Hydro runs the following renewable energy programs across Australia:

• Victoria

  • Three hydropower plants at Lake Glenmaggie, Lake William Hovell and Eildon Pondage.
  • Australia's first commercial wind farm the Codrington wind farm near Port Fairy.
  • 35 wind turbine generators at the Challicum Hills wind farm with near Ararat.
  • Five wind farming sites across Victoria as part of the Portland Wind Energy Project (PWEP).
  • 14 wind turbines at the Yaloak South wind farm, west of Melbourne.
  • 39 turbines are being built at the Crowlands Wind Farm in the Pyrenees Shire Council.

• Queensland

  • A large-scale solar power station at the Haughton solar farm in the Burdekin Shire.

• Western Australia

  • The Ord River hydropower plant that provides environmentally-friendly electricity to the Argyle Diamond Mine and nearby towns.

• New South Wales

  • The Drop hydro plant at the Southern Hemisphere's largest irrigation channel, the Mulwala Canal.
  • 51 wind turbines at the Taralga wind farm in the Southern Tablelands.

• South Australia

  • Clements Gap wind farm with 27 generators, producing the equivalent of approximately 33,000 homes' worth of electricity each year.

How can I pay my bills?

You can pay your Tango Energy bills using several methods including:

• Online payments

  Make payments online using a Visa or Mastercard credit card. A fee will apply for online card payments.

• Direct debit

  You can set up automatic payments directly from your bank account or credit card. To arrange a direct debit, you'll need to fill out a direct debit form.

• Mail

  Send your invoice along with a cheque or money order to Tango Energy Pty Ltd at:

  Tango Energy

  PO Box 320

  Geelong North, VIC 3215

• Phone

  Call 1800 010 648 to pay using a Visa or Mastercard. A transaction fee will apply.

• BPAY

  Make payments directly from your Internet or mobile bank account using the biller code and customer reference number stated on your invoice.

• In person at Australia Post

  You can pay by bringing your invoice to any Australia Post office.

Why consider Tango Energy?

• Owned by Pacific Hydro. While Tango doesn't offer any GreenPower options, parent company Pacific Hydro operates solar farms, wild wind farms and hydro plants across the world.
• Convenient payment options. You can pay online, over the phone, in person or via direct debit or BPAY.
• Hardship policy. If you are having trouble paying your bill, contact customer service to see if you're eligible for Tango's hardship program. If so, the provider will work with you to make your payments more manageable.
• Electronic or paper billing. Customers can choose to receive paper bills in the mail or electronic invoices.

How do I contact Tango Energy for support?

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